Convert to PDF crashing "convert to PDF"

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sharon
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Convert to PDF crashing "convert to PDF"

Post by sharon » Fri Jan 11, 2008 5:01 pm

We are currently using PDF Exchange Pro v.3 SDK, 3.60 Build 0112 in our product.

We have a client running Win2003 Sp2 / Citrix 4.5 R01, HF035. When they go to convert a document to PDF, the session disconnects. As a result, our application continues to run and it eventually slows dows the server more and more as the EXE/Processes accumulate.

Client client is getting pretty hot about it and we're not able to make a lot of headway on our end so a speedy response would be very much appreciated.

John - Tracker Supp
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Post by John - Tracker Supp » Fri Jan 11, 2008 5:27 pm

Hi,

The very first step to take is to update to Build 3.60128.

Should this not help - also please ensure that you set the 'AutoUnload' timeout to say 2-3 minutes to reduce memory load - see the help file for more detailed info.

If this does not resolve please come back - but of the many 1000's of users we have using PDF-Xchange on Citrix/TS - we are unaware of any current issues - and none similar in anyway have been reported in some considerable time.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

sharon
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Posts: 2
Joined: Thu Jan 10, 2008 10:12 pm

Post by sharon » Fri Jan 11, 2008 8:15 pm

Thanks for the quick response.

And now is the part where I sound like a complete idiot (mostly because the developer who wrote our implementation of this is gone and left no notes). Where can I get an updated version of PDFX3SA_sm.exe? I downloaded the new SDK and the new Viewer and don't see it anywhere. Sorry if it's really obvious - I just can't seem to find it...

I will try the AutoUnload solution as well and see if the makes a difference.

Thanks again.

John - Tracker Supp
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Posts: 8202
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
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Post by John - Tracker Supp » Fri Jan 11, 2008 9:51 pm

Hi Sharon,

you can download from : http://www.tracker-software.com/PDFX3SA_sm.exe

or

http://www.docu-track.co.uk/PDFX3SA_sm.exe

Having said that - build 129 is released this weekend - so you may prefer to hang on for that.

HTH
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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