Complaints made by end users of the print driver

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newengland
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Complaints made by end users of the print driver

Post by newengland » Fri Dec 28, 2007 7:18 pm

We are pleased with your product and it has been integrated into our software for a number of years.

However, version 3 has caused some complaints from our customers who use the print driver from other products and do not understand why they are getting watermarks on their PDFs. It is not enough for us to document that they can only use the print driver from our software....they will do what they do.

Is there ANY way we can restrict the user from calling the print driver outside of our product??

Thanks.

John - Tracker Supp
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Post by John - Tracker Supp » Fri Dec 28, 2007 7:53 pm

Hi,

I am afraid not - the best suggestion we have is that you rename the printer driver (within the constraints allowed - see the help file for more info) - to make it more obvious it is related to your product and not for general use.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

newengland
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Posts: 8
Joined: Thu Apr 21, 2005 6:24 pm

Post by newengland » Fri Dec 28, 2007 8:21 pm

Thanks for your reply.

We have done just that...appended the PDF driver with our company name.


Please consider adding an optional alert dialog which informs the user that the print driver is not licensed or not being called from an authorized product.

John - Tracker Supp
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Posts: 8201
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
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Post by John - Tracker Supp » Sat Dec 29, 2007 12:13 pm

There is however light at the end of the tunnel :)

From Version 4 (released in January) - when installaing the developers version, no printer is installed in the End Users 'Printers & Faxes' list - a temporary printer is created only at the time your applications sends a job to PDF-XChange - for the duration of that job only (and several instances running on independant threads can be running at one time) and then the printer 'expires' - until the next job is sent and so on ...

HTH
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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