Runtime Install Issues

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Hammond
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Runtime Install Issues

Post by Hammond » Tue Nov 28, 2006 9:25 pm

Hi!

I need some assistance, please. We are making use of the install file you folks provide for the PDF-Xchange Drivers. When we try to run the access app that makes use of the driver/activeX control, the app gives the user an error message. The specific error we are seeing is associated with the line that declares prtLoop as Printer. The error we are getting is "User-Defined type not defined".

I'm going on the assumption that the printer driver did not install properly. PC specs:

The machine is a Windows 2000 Professional 5.00.2195 with Service Pack 4.
AMD Athlon XP 2400+ with 1GB of RAM

The only program that is being run for antivirus/etc is Avast 4.7-892 running on High sensitivity for all its settings.

Thanks in advance for your assistance.

Regards,
Elva
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unins000.zip
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Post by John - Tracker Supp » Wed Nov 29, 2006 3:07 pm

Hi Elva,

Just to advise you we are analysing your files as sent and will come back as soon as possible - for now this has us sightly confused - we have had no such problems in our own tests here and must try to reproduce here - so we can resolve.

Your patience is appreciated - I will come back just as soon as I have some feedback - ASAP.
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Hammond
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Post by Hammond » Fri Dec 01, 2006 11:52 am

Thanks! I look forward to your reply.

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Post by John - Tracker Supp » Fri Dec 01, 2006 12:55 pm

Hi,

We are struggling still to reproduce this - can I ask please - have you tried either of the 2 sample app's provided and if so - which one ?

pdf30_sample.mdb
or
pdf30_sample97.mdb

Thanks
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Hammond
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Post by Hammond » Fri Dec 01, 2006 2:33 pm

We've tried running pdf30_sample.mdb with same result.

Please let me know if there is anything else we can do to assist in resolving this.

Regards,
Elva

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Post by John - Tracker Supp » Fri Dec 01, 2006 4:18 pm

Ok - thanks Elva - will advise.

Thanks for your patience.
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Post by John - Tracker Supp » Sat Dec 02, 2006 9:36 am

Hi Elva,

Sorry - but seems I was remiss in that I forgot to ask which version(s) of Access you had tried this with ?
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Post by Hammond » Sun Dec 03, 2006 12:05 pm

I use Access XP as a development environment but we use Access 2000 for runtime. Not sure if there might be an issue with the library reference being established in a later version of access.

The user's PC has a copy of Access 2000 installed. If it might help you in any way, I could arrange for a netmeeting with the user so you could grab any debugging info that might be necessary for you to dupe the problem.

Thanks,

Elva

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Post by John - Tracker Supp » Tue Dec 05, 2006 9:46 pm

Hi,

After experimenting somewhat - the way PDF-XChange is used is this application example and due to limitations in earlier versions of Access - regretfully your users are going to require Access XP run times for this to function correctly.
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Post by Hammond » Tue Dec 05, 2006 10:56 pm

Thanks for your reply. I'm not sure I understand what you mean. Are you saying that PDF-xchange drivers are not compatible with Access 2000? or that you don't support Windows 2000?

I'm assuming that the fact that your access sample application fails in the same manner as my app would be an indication that Access XP has no relevance in this issue. Would you agree?

Regards,
Elva

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Post by John - Tracker Supp » Tue Dec 05, 2006 11:07 pm

Hi Elva,

We do support Windows 2000 - its the example application itself and the manner in which it uses the Driver which is the problem - we will tomorrow endeavour to provide a means compatible with earlier versions of Access to use the driver without sacrificing functionality.

We tested with Access XP and all functioned correctly here - are you saying you had a problem with Access XP as well ?

Thanks
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Post by Hammond » Tue Dec 05, 2006 11:38 pm

Thanks for clarifying. I look forward to a sample I can use with Access 2000.

I have not done any testing with Access XP on a Win2k PC.

Thanks again for your help with this.

Elva

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Post by John - Tracker Supp » Wed Dec 06, 2006 10:12 am

Hi Elva,

Please find attached 2 revised Access examples which I hope will resolve the problems encountered.

Please do come back if we can assist further.
Attachments
AccessExamples.zip
Access examples
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Post by Hammond » Wed Dec 06, 2006 12:03 pm

Thank you!

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Post by John - Tracker Supp » Wed Dec 06, 2006 12:10 pm

Pleasure ;)
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Post by Hammond » Wed Dec 06, 2006 12:25 pm

Would you mind educating me on what the problem was? I noticed you commented out the code that checked for the presence of your driver and are forcing the user to make the pdf driver the default printer. Is it not possible in Access 2000 to gain access to the printer object and change default printers in code?

The reason I need an explanation is because our customers will not be making the pdf driver their default printer so if we have to force an access upgrade on them, I can justify.

Thanks again.

Elva

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Post by John - Tracker Supp » Wed Dec 06, 2006 1:14 pm

Hi,

The problem is that the declaration

Dim P As Printer

is not available in Access versions prior to 2002 as such 'built-in' types as "Printer" were not available.

HTH
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Post by Hammond » Wed Dec 06, 2006 1:39 pm

got it! thanks.

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Post by John - Tracker Supp » Wed Dec 06, 2006 4:01 pm

Pleased to help ! :)
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