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ThomasGibson
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Joined: Tue Sep 22, 2009 9:47 pm

Printing windows metafile to PDF using PDF-XChange v3 driver

Tue Sep 28, 2010 10:04 pm

We've have a user that tried to print a report created in our application to PDF file using PDF-XChange. The report contained a windows metafile which did not print to PDF properly. The metafile contained a floorplan with a square filled with cross-hatching. When printed to PDF the square was solid black. Do you know what could cause this? And how it can be prevented?

Thank You,

Thomas Gibson
Software for Real Estate Professionals
Attachments
Sketch.zip
This is a zip file containing three files, Sketch.wmf, Sketch.bmp, and SketchProb.pdf. Sketch.wmf is a metafile containing a simple floor plan. The floor plan consists of a square filled with cross-hatching. Sketch.bmp shows how the square appears in our application (Appraise-It). SketchProb.pdf is a PDF created using PDF-XChange. Instead of being filled with cross-hatching, the square is filled with solid black.
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Paul - Tracker Supp
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Location: Chemainus, Canada
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Re: Printing windows metafile to PDF using PDF-XChange v3 driver

Wed Sep 29, 2010 1:10 pm

Hi Thomas,

thanks for contacting us with this. I have created a support Request Ticket to track this as we investigate. RT#500: Printing windows metafile to PDF using PDF-XChange v3 driver

One thing to note is that your V.3 driver is very old and you should probably consider upgrading to V.4 as you still qualify for an upgrade discount which will no longer be offered once v.5 is released very soon. An upgrade now would be prudent as it will include a free upgrade to V.5 so you wold effectively be getting 2 major upgrades for the price of one and this opportunity is limited to this period before the v.5 release.

Regardless - we will take a look at your file and let you know what we find.
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
Paul - Tracker Supp
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Posts: 4713
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
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Re: Printing windows metafile to PDF using PDF-XChange v3 driver

Tue Oct 05, 2010 11:47 pm

HI ThomasGibson,

the team have informed me that they will be able to fix this in v.5 of the drivers. It will be ready later this month.

hth
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
Paul - Tracker Supp
User
Posts: 4713
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Printing windows metafile to PDF using PDF-XChange v3 dr

Mon Dec 09, 2013 10:31 pm

Hi Thomas,

my development team have corrected this and we are wondering if you can confirm that it is working for you at your end in the current build.

Sincerely
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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