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Can't get rid of water mark

Posted: Tue Mar 03, 2009 6:02 pm
by garyh
Can't get rid of water mark protection.

I have unistalled then removed your folder under program files & reinstalled. During the instalation it shows the password you supplied us. It looks fine we still copy & paste the correct password. we reboot. Still anything we print still hast the protection water mark.

We are using tiff xchange v3 & windows XP.

Re: Can't get rid of water mark

Posted: Wed Mar 04, 2009 6:12 am
by John - Tracker Supp
Gary,

please email upgrades@tracker-software.com with your serial number and purchase info.

Thanks

Re: Can't get rid of water mark

Posted: Mon Oct 05, 2009 8:14 pm
by markust
I am having the same problem. I uninstall and reboot and then install with the serial and I still have the watermark. I am using tiff and windows vista. I also purchased the wrong thing and am wondering if I can get a refund for the incorrect purchase?

Thanks

Re: Can't get rid of water mark

Posted: Tue Oct 06, 2009 9:44 am
by Tracker Supp-Stefan
Hi Markus,
Your problem is with the 64 bit OS and TIFF XChange that was designed and created before 64 bit operating systems were available to the end user.

If 64 bit is your required OS - then Raster-Xchaneg si the product you should be looking at - this is ultimately the product that replaces TIFF-XChange for all Windows 64 bit users (it is also compatible with all windows 32/64 bit OS's after W2000)

I have already mailed the above information and a suggestion to solve your problem so please lets continue our communication via e-mail.

Regards,
Stefan