Watermark still present after registration

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Masoneilan
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Posts: 2
Joined: Mon Jan 21, 2008 6:07 pm

Watermark still present after registration

Post by Masoneilan » Mon Jan 21, 2008 6:22 pm

We currently have a 25 user license. After installing the program on several new terminals, a watermark is present...it resembles a gear. Is this due to our license usage being over 25? I've included a file containing the watermark image.
Attachments
XChang.rar
(34.33 KiB) Downloaded 239 times

John - Tracker Supp
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Post by John - Tracker Supp » Mon Jan 21, 2008 10:21 pm

Hi,

You will not get this if you have used over 25 licenses - this means that your serial number has not been copy/pasted into the installer correctly from your receipt on installation.

Please email upgrades@tracker-software.com with your purchase info and we will discuss directly offline to avoid showing your serial number openly on the forum.

In the meantime - you could try re-installing by running the install again - copy the serial number from your receipt into the installer when requested and restart.

If all is not now well - please contact as detailed above.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

Masoneilan
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Posts: 2
Joined: Mon Jan 21, 2008 6:07 pm

Post by Masoneilan » Tue Jan 22, 2008 1:43 pm

figured it out, the email for registrationw asnt onthe reciept, just got the correct one.

John - Tracker Supp
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Posts: 8201
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Post by John - Tracker Supp » Tue Jan 22, 2008 2:31 pm

Excellent - pleased all is well :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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