PDF XChange Forum

Hello, Thank you for your post and welcome to our forums. We apologise for the inconvenience that may have been caused. Under File> Preferences (Edit> Preferences in classic UI)> General please change the UI scaling to System Scale, then restart the Editor. You should find that the resolution is bet...

Hello,
I have spoken to our dev team and they are considering ways to improve this without sacrificing rendering performance.
Thank you for your suggestions.

Happy New Years!

Hi Arnold,
Thank you for bringing this to our attention. Will will discuss this with the dev team in our next general meeting.
Cheers!

Hello aciano31
Thank for the post. Could you please send us a sample of what you are seeing so that we can investigate here.
Thank you!!

Hello lkrayn,
Thank you for your post. It seems the file was not attached. Please try saving it in a zip file, then posting it here so that we can assist you better.
Thank you!

Hello Bob, I am not seeing this issue here. I've just created a new sample form in Editor and opened it in Edge. I can see and use the checkboxes. My checkbox properties are as shown: https://i.imgur.com/NKCNQa0.png Could you please send us the form with which you are seeing this issue? Thank you!

Hello bqxmprij

Thank you for your post. PDF-Saver should be located under: C:\Program Files\Tracker Software\PDF-XChange Standard

I hope this helps!

Hello Chasim, Thank you for you post and welcome to our forums. I am afraid that I am unsure what you mean. Could you please post a screenshot of your right-click context menu, and if possible show us where something is apparently missing? Please save your screenshots in a zip file before posting it...

Hello reyneer,

Thank you for bringing this to our attention. I spoke with the dev team today about this and they hope to implement this for the next release in 2018.

Thank you for reviving this topic and informing us of this shortcoming!
Cheers!

Hello Andler,

Thank you for providing the file. This document contains a digital signature that restricts inserting of pages.

Cheers!

Hello All,

I too have experienced this issue and reported it to the dev team. They are already aware and are working on the issue as I type.

We apologize for the inconvenience.

Hello Frosty1,
Thank you for the post. Since updating and registering the dll, have you restarted your machine?
Cheers!

Hi Marc,
It should be selectable text by default. Can you please send us both the text file and resulting PDF on which you cannot select the text?
Thank you!

Hi Willy, Oops! It seems I am not seeing this seems to be a wish from David - I had not checked that the feature existed, assuming it was a screenshot. David, Thank you for your suggestions. As always we will take them into consideration. As I am sure you know the dev team are working hard already t...

Hello Esu,
We have reproduced this issue on our side and the dev team is already aware (RT4128). I have spoken to the assigned dev who is working on it.

Thank you for your patience and understanding.
Cheers!

Hi Guys,

If you want to change your username you will need to contact support@pdf-xchange.com. Please make sure to include your current username and your desired username.
Cheers!

Hello,
Thank you for your post and report. These are known issues with 323.0 which should be solved in an update later this week.
Thank you for your patience and understanding.
Cheers!

Hi Arnold,
Could you please go to File> Export settings and send me the settings file so that I can try to replicate this behavior and get a better idea of what is happening? A video would be helpful too.

Thanks!

Hi Yogi,
Thank you for the email. I am afraid that this is a known issue with the current build of the Editor. We hope to release a fix soon/

Thank you for your patience and understanding.

Hi David,
Thank you for the post. Shall I consider this solved, then?
Cheers!

Hello uwe,
Thank you for your post. I doubt that our installer could cause this. If you uninstall the Editor can you then update Windows Defender? Have you restarted your machine since installing our software? If not, please do so.

Thanks!

Hello Claude & company, If I may offer an alternate solution which I find to be of particular use. In the ribbon UI you can double-click any tab to force it to auto-hide. Now, each time you need a tool that is located in the ribbon tab simply click that tab, and choose the tool. When focus retur...

Hello,

Thank you for the post. Could you please provide a screenshot of what you are seeing and what the Manuals are showing? It is unclear to us what the issue is.

Thank you!

Hi johnpcecil,
Thank you for your purchase. We are all looking forward to the update. We sincerely apologise for any inconveniences this may have caused.

Have a good relaxing weekend - The update should be announced next week.

Hello, Thank you for your post. We are sorry that you have experienced such issue. Please contact support@pdf-xchange.com with this issue as we would like to arrange a remote session. Please do not post log in details here, but you will find instructions on setting up Team Viewer below: https://www....

in menue and commaqnds are in English and German even the language preference are correct. This should be solved for an update next week. in the installation window the versions are mixed. In the upper corder there you can find V6 in the other corner the new V7 Can you please post a screenshot of w...

Hi yossizahn, Thank you for your post and suggestions. Though you are correct about our dev team being busy, your suggestions will not be overlooked. I've created a feature request for these improvements. This does not guarantee implementation, however, it does guarantee that the dev team will see a...

Thanks Willy and pdfcoder for your assistance!

Thank you for your patience cooperation and understanding, Robert. We hope to have this out soon.

Hi Mattes57,

Thank you for your kind words! Always nice to hear some positive feedback! That you for understanding with regards to the UI customization.

Cheers!

Hello Sebastien,
Thank you for the post. Can you please send us the original unedited PDF so that we can test this issue here? You can post it to this forum directly.
Thanks!

Hello, Just to confirm, are you using our end user Editor or our SDK products? If you are using the end user Editor you will find the option to save as PDF/A formats in the File> Save as Dialog: First, choose PDF/A from the drop-down: https://i.imgur.com/dRFzqkQ.png Then, you will see an options but...

Hello Carlos,
Thank you for clarifying. What is the name of the device you are using to generate these PDF? And, can you please confirm that it is the Editor that crashes when you try to generate a second PDF?
Thx!

Hello, Thank you for the post. It sounds to me, especially because you are seeing this in the viewer too, that this is an issue with Avast. I would recommend reverting whatever changes were made by the Avast cleanup, and to uninstall it until they get back to you with some more information. I am int...

Hello,
Please go to File> Print and make sure that Whole Content is selected as shown below:

I hope this helps!

Hello,
Thank you for your patience. This ticket has been set to status resolved. The fix should be included with the version 7 update.
Cheers!

Hi Yossi, I understand what it is you wish to do, and while it seems simple from one viewpoint, actually implementing it would be far more complicated. The only way it would work would be if the third party program you chose to use is specifically set up to send a notice to our software that the fil...

Hello mschellenberg,

Thank you for your post, and welcome to our forums! Please try going to View> Show and make sure that grid is not selected. Failing that, please do send us the emf and PDF in question so that we can investigate this further.

Thank you!

Hello, You can change the font size and other text options for the add text tool exactly like a commenting too. Select the add text tool, click on the document to create a bounding box. You will then see the text properties in the properties toolbar. The same is true when modifying existing text, yo...

Hi Kenb,
This was a bug in an older version of our updater/installers wherein the old version was not removed and could cause a conflict. Usually uninstalling the old version will fix any issues. But a clean reinstall would be the best method to ensure this is cleaned up.

I hope this helps!

Hello,

This is a windows issue that can be resolved by following the steps in the link below: https://www.pdf-xchange.com/knowle ... extensions

I hope this helps!

Hello magmangillian, Thank you for the post. Please do specify exactly what method was used to create the PDF. Please also send us both the PDF and the Word document. You will need to save them in a zip archive in order to post them to the forums. If you do not want these files posted publicly, plea...

Hello Haemte,

Thank you for the post. I am afraid that it is not possible. Once the stamp is applied, the text fields are no longer form fields. The Date insertion works because it is auto-evaluated before the stamp is committed.

Cheers!

Hello stpena,

Thank you for your post and welcome to our forums. The best way to see bookmarked is to open the bookmarks pane (Ctrl+B).

I hope this helps!

Hi Bob,

Please let us know the exact version and build you are running. I would also suggest you try to disable the SharePoint plugin as Willy has suggested. It has been the cause for some issues in the past.

Thank you!

Hello MymsMan

Thank you for your post. I have just checked and this does appear to be the case. I have added a feature request for more indication to be added.

Thank you for reporting this.

Cheers!

Hello MymsMan,

Thank you for the post. This was added in PDF-Tools 6. Please look in the 'Pages' category. If you have not installed PDF Tools you can do so here: https://www.pdf-xchange.com/PDFTools6.zip

I hope this helps!

Hello Ape,

This may be a limitation to your scanner's software. What happens when you deselect 'show native UI'?

Thanks!

Hello,

Thank you for your post and welcome to our forums. This feature is available with PDF-XChange Editor under File> Export: https://www.pdf-xchange.com/PDFXVE6.zip

Cheers!

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