Search found 1778 matches

by Dimitar - Tracker Supp
Fri Sep 01, 2023 1:13 pm
Forum: PDF-XChange Editor
Topic: Can I unlock a locked document? SOLVED
Replies: 6
Views: 2335

Re: Can I unlock a locked document? SOLVED

Thanks for the input, Willy.

Indeed, this is the way to do it.


Regards.
by Dimitar - Tracker Supp
Fri Sep 01, 2023 1:12 pm
Forum: PDF-XChange Editor
Topic: The redaction Black bars are dropping to the bottom of the page
Replies: 2
Views: 521

Re: The redaction Black bars are dropping to the bottom of the page

Hi,

Indeed, a file showing this problem and/or some screenshots would be quite helpful in solving this problem.

Regards.
by Dimitar - Tracker Supp
Fri Sep 01, 2023 1:04 pm
Forum: PDF-XChange Editor
Topic: Printing of certain Annotations above Text does not work SOLVED
Replies: 10
Views: 1456

Re: Printing of certain Annotations above Text does not work SOLVED

Hi,

I see exactly the same in my Adobe Pro but I will ask our developers to have a look at this case.

image.png

Regards.
by Dimitar - Tracker Supp
Fri Sep 01, 2023 12:55 pm
Forum: PDF-XChange Editor
Topic: PDF-xchange lite print webpage to PDF
Replies: 2
Views: 583

Re: PDF-xchange lite print webpage to PDF

Hi, Thanks for the input, Willy. The printer processes the data "visually", so the add-on is the option you have. https://www.pdf-xchange.com/knowledgebase/307-Why-cant-I-select-text-when-I-use-PDF-XChange-Standard-to-create-PDF-versions-of-web-pages-in-Mozilla-Firefox ..or you may try our...
by Dimitar - Tracker Supp
Thu Aug 31, 2023 2:09 pm
Forum: PDF-XChange Editor
Topic: Printing of certain Annotations above Text does not work SOLVED
Replies: 10
Views: 1456

Re: Printing of certain Annotations above Text does not work SOLVED

Hello AnKeilha,

Please update your product to the latest version and try again to print this document, to see if this resolves the problem.

You can download it at this location:

https://www.pdf-xchange.com/product/downloads


Regards.
by Dimitar - Tracker Supp
Thu Aug 31, 2023 2:02 pm
Forum: PDF-XChange Editor
Topic: command line crop white margins for multiple files
Replies: 1
Views: 199

Re: command line crop white margins for multiple files

Hi Nuts, Welcome to our Forum. The PDF Editor can't do that so you will need the PDF Tools indeed. However, the cropping tool needs additional options set up, in order for you to achieve proper results. Here is the guide about the toll: https://help.pdf-xchange.com/pdfxt10/crop-pages_t.html https://...
by Dimitar - Tracker Supp
Wed Aug 30, 2023 2:09 pm
Forum: PDF-XChange Editor
Topic: Duplicate ("open mirrored instance of") no shortcut?
Replies: 4
Views: 405

Re: Duplicate ("open mirrored instance of") no shortcut?

A developer is assigned to the case, so it won't be long before you have your wish fulfilled :-)
by Dimitar - Tracker Supp
Wed Aug 30, 2023 1:45 pm
Forum: PDF-XChange Editor
Topic: Pen icon when hovering + glitch when writing
Replies: 7
Views: 764

Re: Pen icon when hovering + glitch when writing

Ok.

Still will be a good thing if our product can do this for you, though. :-)
by Dimitar - Tracker Supp
Tue Aug 29, 2023 3:07 pm
Forum: PDF-Tools
Topic: Redact Tool Removes All Field Text
Replies: 7
Views: 2694

Re: Redact Tool Removes All Field Text

Hi SRivers33,

Thank you for the clarification.

That should not be happening!

Can you setup an example file that has the same behavior as your original documents, and send it to us?


Regards.
by Dimitar - Tracker Supp
Tue Aug 29, 2023 1:38 pm
Forum: PDF-XChange Editor
Topic: Licence is marked as "Expired, Renew..."
Replies: 3
Views: 374

Re: Licence is marked as "Expired, Renew..."

Hello mdeodriscoll, This is a short description of our licensing: All licensed users receive a minimum of 12 months free product maintenance from the date of purchase. You can also optionally choose to extend this at the time of purchase from 12 months to 24-36 months. When the maintenance expires t...
by Dimitar - Tracker Supp
Mon Aug 28, 2023 2:06 pm
Forum: PDF-Tools
Topic: Redact Tool Removes All Field Text
Replies: 7
Views: 2694

Re: Redact Tool Removes All Field Text

Hi SRivers33,

Welcome to our forum.

This is how the redaction tool works, it destroys the information you don't want others to see.

If you want to just cover the information and not destroy it, you may use a rectangle or similar annotation, and place it on top of the content.

Regards.
by Dimitar - Tracker Supp
Mon Aug 28, 2023 1:54 pm
Forum: PDF-XChange Editor
Topic: XChange Pro "not" downloading
Replies: 2
Views: 337

Re: XChange Pro "not" downloading

Thanks for the help, rakunavi.

Indeed the problem must be outside our server as we do not limit downloads in any way.
by Dimitar - Tracker Supp
Tue Aug 15, 2023 1:09 pm
Forum: PDF-XChange Editor
Topic: Add reply not available for comments of certain types
Replies: 14
Views: 2364

Re: Add reply not available for comments of certain types

Hi Tankid,

Welcome to our forum.

I don't think CallOut was designed to be able to add replies to it.

There are limits to what you can do with a PDF file.

Please use a type of annotations that you can reply to, in order to do what you need.

Regards.
by Dimitar - Tracker Supp
Fri Aug 11, 2023 1:10 pm
Forum: PDF-XChange Editor
Topic: Update error message "Request for administrative rights rejected"
Replies: 3
Views: 256

Re: Update error message "Request for administrative rights rejected"

Hi,

Maybe the installer has overwritten the corrupted folders and next time the update will work as expected.

Regards.
by Dimitar - Tracker Supp
Fri Aug 11, 2023 1:07 pm
Forum: PDF-XChange Editor
Topic: Blue Shade on print preview
Replies: 10
Views: 576

Re: Blue Shade on print preview

Thank you for the clarification.
by Dimitar - Tracker Supp
Fri Aug 11, 2023 12:03 pm
Forum: PDF-XChange Editor
Topic: Update error message "Request for administrative rights rejected"
Replies: 3
Views: 256

Re: Update error message "Request for administrative rights rejected"

Hello LJM, This error can be caused by two things. One is limited rights of the user account you are currently loged-in with, and the other reason is limited or damaged access rights to the installation folder or the temp folder. One of the solutions you may try is to install the product by using di...
by Dimitar - Tracker Supp
Fri Aug 11, 2023 11:53 am
Forum: PDF-XChange Editor
Topic: Hyperlinks
Replies: 3
Views: 284

Re: Hyperlinks

Hi,

It is possible, yes.

Here is how to do it:

https://help.pdf-xchange.com/pdfxe ... ns_ed.html


Regards.
by Dimitar - Tracker Supp
Fri Aug 11, 2023 11:50 am
Forum: PDF-XChange Editor
Topic: Blue Shade on print preview
Replies: 10
Views: 576

Re: Blue Shade on print preview

Hello rakunavi,

Indeed, the background appears always when you try to print the document, no matter the selected printer, or the layer's visibility setting!

It seems like a bug to me.

I will forward this case to our developers for further investigation.

Regards.
by Dimitar - Tracker Supp
Fri Aug 11, 2023 11:39 am
Forum: PDF-XChange Editor
Topic: Command to open a PDF in a new instance of PDF-XChange
Replies: 14
Views: 2548

Re: Command to open a PDF in a new instance of PDF-XChange

Hello ds1,

If I understand you correctly, the portable version seems like the only available solution at the moment.

If you have seen such a feature in another product, can you please tell me which one is it?

Regards.
by Dimitar - Tracker Supp
Thu Aug 10, 2023 12:08 pm
Forum: PDF-Tools
Topic: Command Line OCR direct with no dialog
Replies: 7
Views: 2683

Re: Command Line OCR direct with no dialog

Hello Willy,

Thank you for bringing this up.

That doesn't seem logical to me either, so I asked our developers why it works this way.

I'll get back to you when I hear back.


Regards.
by Dimitar - Tracker Supp
Wed Aug 09, 2023 10:19 am
Forum: PDF-Tools
Topic: Command Line OCR direct with no dialog
Replies: 7
Views: 2683

Re: Command Line OCR direct with no dialog

Hello kkraft80,

Try adding this to your command and check if it works for your case:

Example:

/RunTool[:showui=yes|no]


https://help.pdf-xchange.com/pdfxt ... ons_t.html


Regards.
by Dimitar - Tracker Supp
Tue Aug 08, 2023 2:31 pm
Forum: PDF-XChange Editor
Topic: Symbols letters and Signs
Replies: 3
Views: 317

Re: Symbols letters and Signs

Hello Patrick,

When you say the full file do you mean the whole file i.e. the full faulty pdf
If possible, the whole file, yes.


Regards.
by Dimitar - Tracker Supp
Tue Aug 08, 2023 12:22 pm
Forum: PDF-XChange Editor
Topic: Crop Pages - Set to white Margins: incorrect definition of the area for cropping SOLVED
Replies: 7
Views: 1139

Re: Crop Pages - Set to white Margins: incorrect definition of the area for cropping SOLVED

Hi all,

Indeed there are extra elements in that document that are affecting the end result.

Regards.
by Dimitar - Tracker Supp
Tue Aug 08, 2023 11:56 am
Forum: PDF-XChange Editor
Topic: Symbols letters and Signs
Replies: 3
Views: 317

Re: Symbols letters and Signs

Hello Patrick,

Can I ask you to send us the file itself because we can't determine the reasons for this based on a screenshot alone?

Regards.
by Dimitar - Tracker Supp
Mon Aug 07, 2023 1:56 pm
Forum: PDF-XChange Editor
Topic: RFE: add new option to remove Author data from Annotation objects through Sanitize Document
Replies: 18
Views: 2540

Re: RFE: add new option to remove Author data from Annotation objects through Sanitize Document

Hi DIV,

Thank you for the file provided.

I was able to reproduce the problem on my end, so I will forward your report to our development team for further investigation.


Regards.
by Dimitar - Tracker Supp
Mon Aug 07, 2023 12:30 pm
Forum: PDF-XChange Editor
Topic: Copy with Formatting
Replies: 5
Views: 271

Re: Copy with Formatting

Hello Trey,

Welcome to our Forum.

Normally our PDF editor preserves the formatting of the copied text, so I'm surprised to hear that it doesn't.

Can you give us one of the files you are having this problem with?

Regards.
by Dimitar - Tracker Supp
Fri Aug 04, 2023 1:54 pm
Forum: PDF-XChange Editor
Topic: How to delete 1GB of pdf files that caused PDF-XChange Editor Plus to freeze and restore app?
Replies: 9
Views: 369

Re: How to delete 1GB of pdf files that caused PDF-XChange Editor Plus to freeze and restore app?

Hello, PDFJIM, Thank you for the information provided. Please generate a process log so we can understand better what is going on when the app is frozen. To do this please follow these instructions: https://www.pdf-xchange.com/knowledgebase/459-How-do-I-create-a-dump-file-and-send-it-to-Tracker-Soft...
by Dimitar - Tracker Supp
Fri Aug 04, 2023 1:45 pm
Forum: PDF-XChange Editor
Topic: OCR All Open Tabs
Replies: 1
Views: 267

Re: OCR All Open Tabs

Hello bqxmprij, The PDF Editor isn't designed to process several documents at once. For this purpose, you need to use our batch processing tool - the PDF Tools: https://www.pdf-xchange.com/product/pdf-tools image.png For any given folder (and any sub folders), can I use PDF-Tools to: 1. For any PDF ...
by Dimitar - Tracker Supp
Fri Aug 04, 2023 9:12 am
Forum: PDF-XChange Editor
Topic: PDF file with AIP (it is saved as PDF file at M365 app office) can not be opened. Please help me......
Replies: 1
Views: 202

Re: PDF file with AIP (it is saved as PDF file at M365 app office) can not be opened. Please help me......

Hello sungsteel,

Can I ask you to send us a sample file to investigate, that does not contain any confidential data?

Regards.
by Dimitar - Tracker Supp
Thu Aug 03, 2023 3:16 pm
Forum: PDF-XChange Editor
Topic: Page Properties
Replies: 8
Views: 2125

Re: Page Properties

Thanks for the input, Willy.

Yes, this label is not editable for this very reason.
by Dimitar - Tracker Supp
Thu Aug 03, 2023 2:15 pm
Forum: PDF-XChange Editor
Topic: [suggestion] Combine all guide control buttons into one block
Replies: 2
Views: 424

Re: [suggestion] Combine all guide control buttons into one block

Hi,

I'm not sure whether this is intentional or not, so I will ask our developers and let you know.

I will also ask them if this can be changed.
by Dimitar - Tracker Supp
Wed Aug 02, 2023 2:23 pm
Forum: PDF-XChange (End Users FR)
Topic: Reverse PDF page order
Replies: 27
Views: 5714

Re: Reverse PDF page order

Hello Logilink,

Unfortunately, we still do not have such a feature, but I think we will have it implemented in the nearest future.

You can as well use the extract pages tool:

image.png

Regards.
by Dimitar - Tracker Supp
Wed Aug 02, 2023 1:06 pm
Forum: PDF-Tools
Topic: [bug] "Input Files" / "Successfully processed files" / "Delete" deletes the source and destination file
Replies: 5
Views: 2760

Re: [bug] "Input Files" / "Successfully processed files" / "Delete" deletes the source and destination file

Hello Jensen Head,

Thank you for reporting this issue to us.

Indeed the files are not deleted after a successful run.

I forwarded your report to our developers so they can fix this.

Regards.
by Dimitar - Tracker Supp
Wed Aug 02, 2023 12:06 pm
Forum: PDF-XChange Editor
Topic: Build 359, 370 Bug: missing focus indicator on Properties list
Replies: 7
Views: 629

Re: Build 359, 370 Bug: missing focus indicator on Properties list

I guess so. On my end, it works as expected.

However, since the problem does exist, it should be fixed.

Regards.