Search found 773 matches

by Chris - Tracker Supp
Fri Mar 11, 2011 1:50 am
Forum: PDF-XChange Viewer (End Users)
Topic: Viewer crashes when trying to print without UI
Replies: 4
Views: 1341

Re: Viewer crashes when trying to print without UI

Hi bunkerj,

So how do you mean trying to print from within your application, are you using the Viewer ActiveX SDK or which application are you referring to? I'm trying to get a better understanding of your situation.

Thanks,
Chris
by Chris - Tracker Supp
Thu Mar 10, 2011 10:13 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Viewer crashes when trying to print without UI
Replies: 4
Views: 1341

Re: Viewer crashes when trying to print without UI

Hi bunkerj, In the Viewer Go to Help->About PDF-XChange Viewer and let me know what build you are using, and are you right-clicking the unopened file and selecting print from a folder? I successfully right-clicked the document and selected print for this document from my desktop using the latest bui...
by Chris - Tracker Supp
Sun Mar 06, 2011 3:39 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF Printer Without Installation
Replies: 1
Views: 906

Re: PDF Printer Without Installation

Hi BazzaBoy,

Not that I am aware of, most PDF printers require installation as they are virtual device drivers that require system registration to properly function in a Windows environment.

Best regards,

Chris
by Chris - Tracker Supp
Sun Mar 06, 2011 3:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: scanning multiple pages
Replies: 1
Views: 868

Re: scanning multiple pages

Hi Albrecht, When using the Viewer to scan multiple pages, I would suggest using the File->New Document->From Image files. This will open a list, click the Import button to access your scanner and scan the pages in in the order you want them to appear in the PDF. This should work for you, unless I h...
by Chris - Tracker Supp
Sun Mar 06, 2011 3:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Highlight multiple text
Replies: 3
Views: 1258

Re: Highlight multiple text

Hi o guito!,

Glad to help, I know ther is support for gestures and for stylus, as far as combinations of the two I can talk to our development team leader and see what he has to say on the subject.

I let you know what I find out on Monday.

Best,
Chris
by Chris - Tracker Supp
Sat Mar 05, 2011 5:27 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Highlight multiple text
Replies: 3
Views: 1258

Re: Highlight multiple text

Hi o guito!

When you select the Higlight Tool the properties toolbar is displayed right below it. Click Keep Tool Selected, it sounds like that setting got turned off somehow.

But I think that should solve the issue.

If not, please get back to us.

Best,
Chris
by Chris - Tracker Supp
Mon Feb 28, 2011 8:30 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Apparent problem with Continuous viewing in version 2.5
Replies: 16
Views: 8082

Re: Apparent problem with Continuous viewing in version 2.5

Hi Bob,

It's the same as Facing Continuous.

Best,
Chris
by Chris - Tracker Supp
Sun Feb 27, 2011 5:11 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't print pdf files opened in Internet Explorer
Replies: 1
Views: 836

Re: Can't print pdf files opened in Internet Explorer

Hi Joe, I've sent these same instructions to your email: I have a little trick that might work. First, close any open windows of Internet Explorer. In the Viewer go to Edit->Preferences->File Associations. Remove the check in Display in Browser and click Apply and OK, then close the Viewer. Run the ...
by Chris - Tracker Supp
Thu Feb 17, 2011 5:23 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Search form takes whole screen
Replies: 4
Views: 1469

Re: Search form takes whole screen

Our development team is addressing the issue and a fix will be included in an upcoming build release.

Best,
Chris
by Chris - Tracker Supp
Wed Feb 16, 2011 12:58 am
Forum: PDF-XChange Viewer (End Users)
Topic: Search form takes whole screen
Replies: 4
Views: 1469

Re: Search form takes whole screen

Hi ZeroPaper,

Thanks for the kind words, it took some lightning speed trial and error to come up with the instructions for sure, maybe even a bit of dumb luck! :wink:

Glad to help and yes I will get the dev team to address it.

Best,
Chris
by Chris - Tracker Supp
Wed Feb 16, 2011 12:07 am
Forum: PDF-XChange Viewer (End Users)
Topic: Search form takes whole screen
Replies: 4
Views: 1469

Re: Search form takes whole screen

Hi ZeroPaper, Unsure how to get it to do that but eventually I did as well, the only way I could figure out how to get it back to re-sizable, was to do the following. First make the whole PDF-XChange Viewer window re sizable and re-size it to give you enough room to grab the Search PDF title bar (cu...
by Chris - Tracker Supp
Sun Feb 13, 2011 4:02 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Show all comments - make it persistent
Replies: 6
Views: 1847

Re: Show all comments - make it persistent

Hi fullofquestions,

Try Comments->Summarize Comments, this will give you a document wide summary of all your commenting.

Best,
Chris
by Chris - Tracker Supp
Sun Feb 13, 2011 3:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Faint type in some pages of document
Replies: 7
Views: 2093

Re: Faint type in some pages of document

Hi Pam,

As well as you are scanning documents into to convert to PDF, you should have access to your scanner drivers brightness/contrast settings which could improve the legibility of the scanned items quite a bit.

Best,
Chris
by Chris - Tracker Supp
Sun Feb 13, 2011 3:56 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't Comment in PDF-XChange Viewer 2.5.192
Replies: 9
Views: 2280

Re: Can't Comment in PDF-XChange Viewer 2.5.192

malungu,

Yes, I believe a fix will be available Monday.

Best,
Chris
by Chris - Tracker Supp
Sat Feb 12, 2011 4:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't Comment in PDF-XChange Viewer 2.5.192
Replies: 9
Views: 2280

Re: Can't Comment in PDF-XChange Viewer 2.5.192

A version fix for build 192 will be available Monday.

Best Chris
by Chris - Tracker Supp
Sat Feb 05, 2011 7:34 pm
Forum: PDF-XChange (End Users FR)
Topic: IF you have lots of PDF files and you wanted to create index
Replies: 3
Views: 280

Re: IF you have lots of PDF files and you wanted to create index

Hi orangefish, 2 ways: 1) Create your list either in the Viewer/MSWord/Excel and print your list to PDF or create a blank new document in the Viewer and type out your list. Using the Tools->Link Tools->Rectangle LInk Tool, Click Actions and on the right pane, Add->Add Link to Page in another documen...
by Chris - Tracker Supp
Fri Feb 04, 2011 6:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Digtal Signature Security
Replies: 3
Views: 1397

Re: Digtal Signature Security

Glad to help Airwolfr.

Best,
Chris
by Chris - Tracker Supp
Fri Feb 04, 2011 1:30 am
Forum: PDF-XChange Viewer (End Users)
Topic: Digtal Signature Security
Replies: 3
Views: 1397

Re: Digtal Signature Security

Hi Airwolf, The Digital Signature will verify if the document has changed since applying the signature, it can be modified but then the signature will show that this is the case. Setting the security options for the document is the only way to prevent modification. In the Viewer Goto File->Document ...
by Chris - Tracker Supp
Thu Jan 27, 2011 1:09 am
Forum: PDF-XChange Viewer (End Users)
Topic: RTL feature in V3
Replies: 3
Views: 1261

Re: RTL feature in V3

Our pleasure :wink:
by Chris - Tracker Supp
Sun Jan 23, 2011 6:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Why does file not save as "pdf" ?
Replies: 5
Views: 1557

Re: Why does file not save as "pdf" ?

It is commonly practiced among some websites to deter other websites from directly linking to their files. But our Browser plugin knows it's a PDF once opened and will save it accordingly. As on our website when you are downloading an installer, the link on webpage runs a script that serves the inst...
by Chris - Tracker Supp
Sun Jan 23, 2011 6:02 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-Xchange Viewer stopped working
Replies: 5
Views: 1520

Re: PDF-Xchange Viewer stopped working

Hi Bob,

I haven't found any posts regarding this issue, have you tried the latest version of the Viewr as Paul suggested?

Best,
Chris
by Chris - Tracker Supp
Sun Jan 23, 2011 5:58 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Why does file not save as "pdf" ?
Replies: 5
Views: 1557

Re: Why does file not save as "pdf" ?

Hi poached_please, Yes the website has redirection code in it so it defaults to saving the htm of the page and not the PDF. So I would suggest clicking the link so the PDF opens in the browser, and once loaded use the File->Save As in the PDF-XChange Plugin menu to save a copy to yoru computer, the ...
by Chris - Tracker Supp
Sun Jan 23, 2011 5:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Dimensions using the shift keyboard modifier
Replies: 3
Views: 1216

Re: Dimensions using the shift keyboard modifier

Hi RedSharpEye, Thank you for your post, we appreciate you suggestion and I will make sure the development team is made aware of your request. Please know that they are in the final stages of development for v3 of the Viewer and the feature requests have been capped for the intital release. But they...
by Chris - Tracker Supp
Sun Jan 16, 2011 1:29 pm
Forum: PDF-XChange Drivers API SDK
Topic: Performance in PDF-XChange 3 VS Performance in PDF-XChange 4
Replies: 47
Views: 27772

Re: Performance in PDF-XChange 3 VS Performance in PDF-XChange 4

Hi mpatel,

Our developers will get to you on the matter Moday.

Best,
Chris
by Chris - Tracker Supp
Sun Jan 16, 2011 1:26 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Outlook pdf file previewer
Replies: 18
Views: 5761

Re: Outlook pdf file previewer

Hi Raysy,

What version of Outlook are you using and Windows Version?

If Outlook 2007, refer to this knowledgebase article:

https://www.pdf-xchange.com/knowled ... ading-pane

Best,

Chris
by Chris - Tracker Supp
Sun Jan 16, 2011 1:23 pm
Forum: PDF-XChange Viewer SDK
Topic: accessing form fields from pages with same form names
Replies: 7
Views: 2074

Re: accessing form fields from pages with same form names

Hi Joe, If the form field names are the same on both pages then the data for both pages is connected only one field. Or The Second field is set to equal the one on the first field. Probably both have the same field name though. The form field names on page 2 need to be unique to page one. Currently ...
by Chris - Tracker Supp
Sun Jan 16, 2011 1:15 pm
Forum: PDF-XChange Print Drivers
Topic: Web Page Converter
Replies: 14
Views: 4561

Re: Web Page Converter

:wink:
by Chris - Tracker Supp
Sun Jan 16, 2011 1:01 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF file Icon for PDF-XChange viewer
Replies: 5
Views: 1699

Re: PDF file Icon for PDF-XChange viewer

Hi JimA,

Sounds strange, please zip the pdf and attach it to a post, to see if we can recreate it.

Thanks,

Chris
by Chris - Tracker Supp
Sat Jan 15, 2011 4:42 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Export Search Results
Replies: 9
Views: 2453

Re: Export Search Results

Hi Info, I am not sure if that functionality will be included, will check and if not we can enter a feature request for a future version of the new viewer as the initial release feature list has been capped to ensure a timely release. I'll find out on Monday from the development team and get back to...
by Chris - Tracker Supp
Thu Jan 13, 2011 6:48 pm
Forum: PDF-XChange Print Drivers
Topic: show printing progress option
Replies: 7
Views: 2543

Re: show printing progress option

Hi Pete,

The issue is being corrected and an updated manual with the change will be released with the next build released Version 4.0192.

Thanks for reporting the discrepancy in the manual.

Best,

Chris
by Chris - Tracker Supp
Tue Jan 04, 2011 10:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: print form with Combo box problem
Replies: 6
Views: 1632

Re: print form with Combo box problem

Hi Marek, What version of the Viewer are you using as I have printed from both using the latest release and the print out is identical to the Adobe Reader printout. You can find out by going to Help->About PDF-XChange Viewer in the Viewer. Probably just need to update to the latest build. HTH Chris
by Chris - Tracker Supp
Mon Jan 03, 2011 1:39 am
Forum: PDF-XChange Viewer (End Users)
Topic: print form with Combo box problem
Replies: 6
Views: 1632

Re: print form with Combo box problem

Hi Marek,

Great thanks,

We will investigate this on Tuesday as no one is in the office until then, and we'll get back to you with our findings.

Happy New Year!

Best,
Chris
by Chris - Tracker Supp
Mon Jan 03, 2011 1:37 am
Forum: PDF-XChange Viewer (End Users)
Topic: V.2.5 (Build 188.0) Crashing Firefox?
Replies: 3
Views: 1248

Re: V.2.5 (Build 188.0) Crashing Firefox?

Hi DrBB01,

That is odd as we have not had other reports of this nature, please try updating to the latest build v2.5.190. See if that resolves the issue, if not please get back to us.

Best,
Chris
by Chris - Tracker Supp
Sun Jan 02, 2011 11:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: White-on-Black does NOT print correctly
Replies: 1
Views: 999

Re: White-on-Black does NOT print correctly

Hi Roger,

Thank you for the file, we will investigate the issue and get back to you shortly with our findings.

Best,

Chris
by Chris - Tracker Supp
Sun Jan 02, 2011 11:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Numbering pages in document
Replies: 7
Views: 2456

Re: Numbering pages in document

Hi Pam,

With the licensed Viewer, "Viewer Pro", you can add page numbers and hide old page number using the text box tool, once satisfied with the page numbering use Comments->Flatten Comments to push the new page numbers into the base content of teh document.

HTH,

Chris
by Chris - Tracker Supp
Tue Dec 28, 2010 11:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: print form with Combo box problem
Replies: 6
Views: 1632

Re: print form with Combo box problem

Hi Marek,

Can you please zip up and attach a sample file where this is occurring for you so we recreate and investigate the issue.

Thanks,
Chris
by Chris - Tracker Supp
Mon Dec 27, 2010 6:43 pm
Forum: PDF-XChange Print Drivers
Topic: PDF Printer not installed by PDF-XChange Version 4 Build 190
Replies: 5
Views: 2294

Re: PDF Printer not installed by PDF-XChange Version 4 Build 190

Hi Albert,

That is odd, please uninstall all PDF-XChange products from the control panel and reboot your machine.

Run the installer again remembering to copy and paste in the serial key during the setup.

Please let me know that the resintall works for you.

Best,
Chris
by Chris - Tracker Supp
Mon Dec 27, 2010 6:37 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Security Attachments
Replies: 7
Views: 3261

Re: Security Attachments

Hi,

Our development team has stated that no, currently there are no ways to do this via SDK.

Chris
by Chris - Tracker Supp
Mon Dec 27, 2010 6:36 pm
Forum: PDF-XChange Viewer SDK
Topic: selecting a field in a pdf form rise an event
Replies: 5
Views: 1855

Re: selecting a field in a pdf form rise an event

Hi hbouzagl,

Our development team has said that this feature will be available in the next build of the viewer.

Best,

Chris
by Chris - Tracker Supp
Mon Dec 27, 2010 6:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: /PageLabels support?
Replies: 3
Views: 1226

Re: /PageLabels support?

Hi cfraizer,

Version 3 of the Viewer, scheduled for release sprign of 2011, will support the roman numeral page numbering you're referring to.

Best,
Chris
by Chris - Tracker Supp
Mon Dec 27, 2010 6:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Toolbars not appearing when pdf displayed within Firefox 3.6
Replies: 9
Views: 2923

Re: Toolbars not appearing when pdf displayed within Firefox 3.6

Hi Bob, When you open the Viewer, goto Edit->Preferences->File Associations and uncheck Display in browser , Click Apply and OK. This should allow Firefox to open the File using the default system application for PDF files. You can check in Firefox Addon section if you have any other PDF readers ins...