PDF XChange Forum

Hi Artdime,

I am checking with our development team on an update and will get back to you by Monday latest when I return to the office. Or sooner if I hear back from them over the weekend.

Best,
Chris

Hi Artdime,

Our development team is currently looking into the issue and will be back to you on this shortly.

Best,
Chris

Hi Huidong, I have tried as you described, and searched for some commonly occurring text in a pdf document and when I click the higlight button, it highlights my selected search result, I click F3 to goto the next occurrence and first it refinds the word I just highlighted as the highlighter deactiv...

Hi brahtkrah, For Online Search once you enter the text you want you must click the search provider button to activate the web search. If I understand you correctly are saying that you assign the hotkey [Shift]+[E] for to the online search command and it doesn't do anything? If this is the issue I h...

Hi Horst, What is the model of your Printer/Scanner? What version of Windows are you running, and is it 32 or 64 bit? Do you have the latest version of your Printer/Scanner drivers installed? And what version of the Viewer are you using? (Help->About) These details will help us investigate your issu...

Hi Guys, Thank you for your posts, there does appear to be an issue with V5 serial keys that we are currently investigating. In the meantime, please use your v4 serial keys in the v4 product and move to the v5 product when we post that the issue has been solved. Sorry for the inconvenience, and your...

Hi se224141, You cannot set the initial tool select via setting options, but you can set a hotkey for the select tool, that you can quickly press whenever you want to activate it. 1) Right click any blank are on one of the toolbars and select Customize toolbars. 2) At the top of the dialog box, clic...

Hi se224141,

You need to unchceck the option to restore last layout and zoom settings, at the top of the section where you set the default zoom level.

Best,
chris

Hi alabanana, In the General Settings in the Viewer preferences where you turned off tabbed documents, go to the bottom Application section and check the Allow Multiple Instances. This will open each PDF in it's own instance of the Viewer. Yes the pen tool will not draw a dot with a single click, it...

Hi Cyndan, No you do not need to create them, there is an existing folder for the Viewer's stamps palette. If you have access to already existing Dynamic Stamps from some other PDF application you can copy them into the folder below and use them in PDF-XChange Viewer v.2 in Win7 it should be: "...

Hi Martial,

Can you please zip up and send the file that has this issue to support@pdf-xchange.com and reference the forum post 12718 in the subject line, and Monday we'll investigate this with our development team.

Thanks,
Chris

Hi ajp_anton,

The Navigation toolbar, from the bottom of the document window, does not have the same attributes as the rest of the toolbars, and though it can be moved above the document, it cannot be hidden or moved into the regular toolbar workspace.

Best regards,
Chris Attrell

Hi rhizome, PDFsaver is the backbone executable used by all the pdf conversion products which allows printing jobs to be combined prior to the final PDF file being generated. PDFSaver can also be used for Print Job management on it's own and more information on this can be found in the C:\Program Fi...

Hi DeanS, No but you can add black rectangle the size of the page. If you have purchased the licensed Viewer after you place the black rectangle click Comments->Flatten Comments to push the black rectangle layer into the base content of the document so it cannot be deleted. Then when you click the t...

Hi prr,

Thank you for your kind words and suggestions, your comments will be of course passed on to our OCR developer for consideration upon his return next week.

Best,
Chris

Hi Ricaz, Thank you for your post, I'll discuss this with the support team on Monday and see if there is a way to resolve this and if not we'll forward your suggestions on to our development for consideration with the understanding that they are hard at work getting the next major version of our pro...

Hi Dennn,

Please send an email to sales or support@pdf-xchange.com and we'll send you reinstallation instructions, with the understanding that once a document gets the demo watermarks they cannot be removed and using the licensed software will need to be recreated.

Best,
Chris

Hi Mike, That is a request we can forward to our development team, with the understanding that they are currently in the final stretch for preparing to release the next major versions of our product line and they would not be able to consider any new feature requests until after the new versions rel...

Hi Mike,

I'm not sure I fully understand, can you please elaborate more.

Thanks,
Chris

Hi Bob, As our development team is hard at work on finishing bringing Version 3 of the market, they are not considering feature requests until the new version is released. We will forward your request on to them, with the understanding that it be considered after the release of version 3. Best, Chris

Hi Bob, Can you please send us a copy of a file that behaves this way so we may investigate the issue further. You can zip it up and send it to us at support@tracker-software, stating the forum post: 12164 in the email. As well let us know what version of the Viewer you are using Help->About PDF-XCh...

Hi Nat, By default, the Viewer does not save any changes made to the file as you print it to a standard paper printer. If you send it a PDF conversion printer such as the PDF-XChange Standard or Lite printer you will be prompted to save the newly converted PDF to the hard drive. Is this the action y...

hi xyzchw,

It doesn't look like it was implemented, I will talk to our development team on the matter and post back to you once I discuss it with them on Monday.

Best,
Chris

Hi vnbpub, You cannot capture the enduser product office addin convert to pdf button using vba macro. Your VBA Macro could send the word document to the PDF-XChange Printer in the printers list like you would a standard paper printer and convert to PDF using this method, but anything you are trying ...

Hi Asker,

Have you gone into the Firefox Tools->Options->Applications?; as there is a setting that should say PDF-XChange Viewer Document to the left and on the right is a drop down that should be set to Use PDF-XChange Viewer(In Firefox), it may be set to Save File, Always ask.

Best,
Chris

Hi Ricaz, By design the Viewer will not limit the opening of the same document in more than one instance as many users use this method for comparing the same document and to another instance to make changes in. So this would not be something that could be addressed in this version of the Viewer. May...

Hi prr,

If Adobe Reader or Acrobat is installed on a system alongside our products, we include this by default so a user can see what the document looks like in Adobe's products. At this time it is there as a default link that can be moved around the document perimeter but not removed.

Best,
Chris

Hi Rodney, If you log into your account you'll see a discounted upgrade path to the v4 listed beside your v3 product registration. Click add to cart and proceed through the checkout. As well included in the upgrade is 12 months maintenance entitling you to upgrade to V5 free of charge as soon as it ...

Hi bob_sun, I believe they are stored in the registry, but am not sure of which keys or data formats exist there. You can also set the default settings you want in an instance of the Viewer and use Edit->Export all settings to data file. Then follow the instructions in this Knowledgebase article to ...

Hi bob_sun, Are you using the option allow multiple instances of the Viewer and have more than one document open when attempting to set the default style for the annotations. I successfully changed the default comment styles for highlight, crossout and underline tools when I had 1 instance and one d...

Hi UserUser,

If it is the PDF-XChange Viewer program icon then just right-click the icon and choose properties, there are 3 buttons at the bottom Change Icon... is the middle.

Best,
Chris

Hi menes,

Please forward us a zipped copy to support@pdf-xchange.com and include the URL for the forum post so we can have a look at it for you.

Best,
Chris

Hi auser, You can either use the Document->Insert Pages command in the Viewer or the PDF-Tools component application has a merge/split wizard that is great for multiple documents or larger documents. Let us know if you have further questions, you can find these topics in the appropriate help manuals...

Hi ismanpa,

Please zip and re attach the file to the post as if files are not zipped they get stripped from the posts.

Thanks,

Chris Attrell

Hi katriik, Can you please supply us with the following information to help expedite a resolution to your issue: 1) In the Viewer goto Help->About and let me know the full product Version & build number you are using 2) Your Windows Version and whether it is 32 or 64 bit architecture. 3) zip and...

Hi Emery,

They are not integrated though for smaller jobs the Viewer, which is included but a separate download, can both extract, insert & reorder pages. The PDF-Tools application is great for working with multiple documents and larger documents.

Best,
Chris Attrell

Hi cdld, I believe roman numeral page numbering will be supported in ver3 of the Viewer scheduled for release this fall. I will check in with our development team on this and get back to you, as well I will check on the "cover" designation but do not think that will be supported. I'll get ...

Hi bluegroper, Yes if you right click an empty area of the toolbar in the viewer and select customize. Click the commands tab and you'll see the menu, menu items and and associated shortcut keys, the Ctrl-Tab and Ctrl-Shift-Tab options for Next document and previous document are in the View menu cat...

Hi Paul,

Please send a copy of the PDF document to support@pdf-xchange.com referencing the forum post, so we can have a look and if need be forward the issue and document to our development team to address.

Thanks,

Chris

Hi Matt, This can be accomplished by sending the PDF to the PDF-XChange Printer, in the Driver Graphics settings you can specify compression options of your PDFs images. The settings can be found by right-clicking the PDF-XChange Printer and choosing Printing Preferences from the menu. Click the Gra...

Hi, There is a setting in the watermark section which specifies whether the watermark ends up in the foreground or the background, please ensure that this is set to foreground and if that does not fix things, please send us a screenshot of your watermark settings screen to support@pdf-xchange.com fo...

Hi X-Dave,

Excellent to hear, have a great day.

Best,
Chris

Hi X-Dave,

I am not sure if the live update file is in place, I will double check, but yes you can download and install the new version over top of the last if you choose, or remove it from the control panel Programs and Features and do a fresh install.

Best,
Chris

Hi ymmp, I will double check but I believe RTL support for the items you mentioned wil lbe part of Version 3 of the Viewer, if there are items that aren't supported once Version 3 has been released our development team will surely consider them for future builds. I will see what I can find out for y...

Hi Freigeist,

Thank you for that, I will test it in the office tomorrow and get back to you on it, is it certain pages or the entire document that printing this way?

Regarding your grammar I had no problem with it

.

I'll get back to you on this tomorrow.

Best,

Chris

Hi nirnir,

Version 3 is nearing completion please read the comments on this post for further as to it's release.

https://forum.pdf-xchange.com/ ... 35&t=10100

Thank you for your patience.

Best,
Chris

Hi Freigeist,

Welcome to the support forums.

Can you please attach a copy of the PDF zipped up to this post so that we may recreate the behaviour.

Best,

Chris

Hi itredler,

Can you let us know what version of windows you are running and whether it is 32 or 64 bit.

As well is this happening when you are running the viewer standalone, or viewing pdfs through the webbrowser plugin?

Thanks,
Chris

Hi itredler, We've only had a couple reports of this so far and from what I understand it is related to Windows system sound settings as no sounds are associated or programmed into our viewer actions. As we have not yet been able to recreate the behaviour in house, I've gone back to other forum user...

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