Hello kjensen,
Thank you for the post. I am afraid that we do not support 3D content. It was not supported in version 6 either...
Sorry for the inconvenience!
Search found 1645 matches
- Wed Feb 14, 2018 6:03 pm
- Forum: PDF-XChange Editor
- Topic: Actify 3D Recognition
- Replies: 4
- Views: 1452
- Fri Feb 09, 2018 6:50 pm
- Forum: PDF-XChange Editor
- Topic: Save as Optimized function
- Replies: 3
- Views: 1009
Re: Save as Optimized function
Hello, Thank you for the post and welcome to our forums. Under Edit> Preferences> Plug-ins you should see the PDF Optimizer. I suspect it could be disabled, or not installed. Simply click Enable if it was not already. If it is not visible at all, please repair the installation: http://www.docu-track...
- Tue Feb 06, 2018 10:39 pm
- Forum: PDF-XChange Editor
- Topic: How to remove background text?
- Replies: 14
- Views: 2966
Re: How to remove background text?
Hello redsky8, Thank you for trying that. Glad the printing option worked. Using these settings in the security policy, I do see that PDF viewers including Chrome's see the text, and even allows you to select it. https://i.imgur.com/D5jzS1H.png However, you should find that it is not possible to cop...
- Tue Feb 06, 2018 7:54 pm
- Forum: PDF-XChange Editor
- Topic: V7 (and V6) installation fails to restart Windows Explorer
- Replies: 25
- Views: 6145
Re: V7 (and V6) installation fails to restart Windows Explorer
Hi Rman,
Thank you for reporting this issue. I am seeing the same thing here. We have a meeting with the dev team next week in which we will discuss these issues with the installers.
Thank you for your patience and understanding.
Thank you for reporting this issue. I am seeing the same thing here. We have a meeting with the dev team next week in which we will discuss these issues with the installers.
Thank you for your patience and understanding.
- Mon Feb 05, 2018 8:11 pm
- Forum: PDF-XChange Editor
- Topic: Batch Export/Import of comments
- Replies: 1
- Views: 678
Re: Batch Export/Import of comments
Hello MymsMan, Thank you for your post. It would seem that PDF-Tools contains no function to import or export comments. Because it is intended to batch process documents, it would seem the logical software to add this feature to. I have asked the dev team to consider implementing these functions so ...
- Mon Feb 05, 2018 7:11 pm
- Forum: PDF-XChange Editor
- Topic: Internet Explorer PlugIn can't send PDF/a documents?
- Replies: 5
- Views: 1546
Re: Internet Explorer PlugIn can't send PDF/a documents?
Hi Willy,
Nice one! Seems shutting that down should solve the issue. Thanks for the tremendously helpful tip!
Nice one! Seems shutting that down should solve the issue. Thanks for the tremendously helpful tip!
- Mon Feb 05, 2018 5:59 pm
- Forum: PDF-XChange Editor
- Topic: Annotation Management Issue
- Replies: 22
- Views: 5075
Re: Annotation Management Issue
Hello François, I am afraid that at this time we cannot write you a custom script to sort and summarize your comments by subject. It seems like a good idea for sure, so I have created a formal feature request for this. At this time, you can sort your comments by subject: https://i.imgur.com/wugIvcL....
- Fri Feb 02, 2018 8:46 pm
- Forum: PDF-XChange Editor
- Topic: Stitching Multiple Pages into a Single Page
- Replies: 8
- Views: 2012
Re: Stitching Multiple Pages into a Single Page
Hi mschellenberg,
Sorry if I have missed something here, in order to have the pages tile across and down, you need to change the pages per sheet values. Your screenshot shows 1 by 63. Simply change it to e.g. 5 by 63.
I hope this helps!
Sorry if I have missed something here, in order to have the pages tile across and down, you need to change the pages per sheet values. Your screenshot shows 1 by 63. Simply change it to e.g. 5 by 63.
I hope this helps!
- Fri Feb 02, 2018 1:26 am
- Forum: PDF-XChange Editor
- Topic: Moving all pages freezes editor - bug
- Replies: 11
- Views: 2435
Re: Moving all pages freezes editor - bug
Hello,
Thank you for the post. You are running an older version and build. Please install the latest: https://www.pdf-xchange.com/product/downloads
I hope you find that this resolves the issue you have experienced.
Cheers!
Thank you for the post. You are running an older version and build. Please install the latest: https://www.pdf-xchange.com/product/downloads
I hope you find that this resolves the issue you have experienced.
Cheers!
- Fri Feb 02, 2018 12:33 am
- Forum: PDF-XChange Editor
- Topic: Moving all pages freezes editor - bug
- Replies: 11
- Views: 2435
Re: Moving all pages freezes editor - bug
Hello,
Thank you for your post. The pages of the original file should not be deleted. Could you please go to Help> About and let us know what version and build you are running?
Thank you!
Thank you for your post. The pages of the original file should not be deleted. Could you please go to Help> About and let us know what version and build you are running?
Thank you!
- Thu Feb 01, 2018 11:50 pm
- Forum: PDF-XChange Editor
- Topic: "Cannot extract the embedded font Error" in Adobe Reader
- Replies: 6
- Views: 1990
Re: "Cannot extract the embedded font Error" in Adobe Reader
Hi David,
Though I suppose it's an Adobe bug, you could send us the file so we can take a look. As far as I know, there is no way to know what page the font is used on because embedded fonts are embedded to the document, and not a just a page.
Thanks!
Though I suppose it's an Adobe bug, you could send us the file so we can take a look. As far as I know, there is no way to know what page the font is used on because embedded fonts are embedded to the document, and not a just a page.
Thanks!
- Thu Feb 01, 2018 1:17 am
- Forum: PDF-XChange Editor
- Topic: Editor V7 - Hand is way too small
- Replies: 3
- Views: 1029
Re: Editor V7 - Hand is way too small
Hi Brian, I am seeing this issue, and others have reported it too. I have decided to create an internal development ticket for this issue. The dev team have told me that they are aware of the issue and that some additional cursor sizes have been added in the upcoming release, but not all of them hav...
- Wed Jan 31, 2018 7:47 pm
- Forum: PDF-XChange Editor
- Topic: Default view
- Replies: 28
- Views: 7601
Re: Default view
Hello Zacchia, We hope to release a new build within the next few days that, as per my own tests, appears to have addressed some initial view issues. If you are still experiencing the issue with the V7.0 B324 release please contact support@pdf-xchange.com in order to arrange a remote session with ou...
- Mon Jan 29, 2018 6:01 pm
- Forum: PDF-XChange Viewer (End Users)
- Topic: Was the buffer overflow issue only in Viewer, or also in Editor 6.0.322.7, or other products? SOLVED
- Replies: 13
- Views: 5138
Re: Was the buffer overflow issue only in Viewer, or also in Editor 6.0.322.7, or other products? SOLVED
don't seem to receive any e-mail notifications of new replies, while settings in notification options are correct, and in reply options "Notify me when a reply is posted" is correctly checked. Is there an issue with e-mail notifications, in the current board? Hi Spiff, I am still getting ...
- Fri Jan 26, 2018 11:25 pm
- Forum: PDF-XChange Viewer (End Users)
- Topic: Tracker Updater Does Not Detect v2.5.322.8 Update Available SOLVED
- Replies: 3
- Views: 2857
Re: Tracker Updater Does Not Detect v2.5.322.8 Update Available SOLVED
Hello lmacri,
The viewer has been discontinued and will receive no more updates beyond 2.5.322.8.
If you are licensed in that version of Viewer, you will also be licensed in the Editor, you can install it here: https://www.pdf-xchange.com/PDFXVE7.zip
I hope this helps!
The viewer has been discontinued and will receive no more updates beyond 2.5.322.8.
If you are licensed in that version of Viewer, you will also be licensed in the Editor, you can install it here: https://www.pdf-xchange.com/PDFXVE7.zip
I hope this helps!
- Fri Jan 26, 2018 9:30 pm
- Forum: PDF-XChange Editor
- Topic: Feature Request: Printing presets
- Replies: 4
- Views: 1531
Re: Feature Request: Printing presets
Thanks for directing the OP to that topic, David.
Cheers!
Cheers!
- Fri Jan 26, 2018 9:29 pm
- Forum: PDF-XChange Print Drivers
- Topic: Hide Tray Icon - pdfSaver
- Replies: 6
- Views: 3434
Re: Hide Tray Icon - pdfSaver
Hi Willy,
Thank you for your input.
zylex - does that help?
Cheers!
Thank you for your input.
zylex - does that help?
Cheers!
- Thu Jan 25, 2018 11:28 pm
- Forum: PDF-XChange Print Drivers
- Topic: PDF-XChange Lite V6 doesn't get past the Queue
- Replies: 7
- Views: 2949
Re: PDF-XChange Lite V6 doesn't get past the Queue
Hello,
Thank you for the post. Could you please try restarting your PC? Sometimes Lite will need the system to reboot in order for the printing to function correctly.
I hope this helps!
Thank you for the post. Could you please try restarting your PC? Sometimes Lite will need the system to reboot in order for the printing to function correctly.
I hope this helps!
- Wed Jan 24, 2018 11:13 pm
- Forum: PDF-XChange Editor
- Topic: No Recovery Pane
- Replies: 3
- Views: 843
Re: No Recovery Pane
Hi Lisa,
Thanks for the post. I am afraid that unsaved markups are stored in RAM and are not recoverable as the RAM should be released once the process closes. This is why the recovery pane was implemented.
Sorry for the inconvenience.
Thanks for the post. I am afraid that unsaved markups are stored in RAM and are not recoverable as the RAM should be released once the process closes. This is why the recovery pane was implemented.
Sorry for the inconvenience.
- Wed Jan 24, 2018 10:27 pm
- Forum: PDF-XChange Editor
- Topic: No Recovery Pane
- Replies: 3
- Views: 843
Re: No Recovery Pane
Hello Lisa, Thank you for the post. I am afraid that it seems you are running an older version in which the recovery pane had not yet been implemented. I am afraid there will be no way to recover this lost data. To avoid this in the future, please update to the latest version. You can do so by insta...
- Tue Jan 23, 2018 1:13 am
- Forum: PDF-XChange Editor
- Topic: Excel graphics lost when printing to PDF_Xchange Standard printer
- Replies: 3
- Views: 1037
Re: Excel graphics lost when printing to PDF_Xchange Standard printer
Hello, Thank you for the post. I am afraid we are not quite able to reproduce this issue. One thing you could try is to go to Print properties and switch the engine between Auto, XPS, and GDI. https://i.imgur.com/cARus2r.png Please tell us what version of office you are running, and please also send...
- Mon Jan 22, 2018 9:34 pm
- Forum: PDF-XChange Editor SDK
- Topic: *.xces settings file issue
- Replies: 6
- Views: 1610
Re: *.xces settings file issue
Hello docu-track99, You have posted this in the End-user forums. I have moved this topic to the Editor SDK forums. In order to ensure a speedy reply, please take care, in the future, to post your questions in the appropriate forums: https://forum.pdf-xchange.com/viewforum.php?f=66 You will not get a...
- Wed Jan 17, 2018 9:29 pm
- Forum: PDF-XChange Editor
- Topic: Open to page not working on IE-plugin
- Replies: 12
- Views: 2493
Re: Open to page not working on IE-plugin
Hello tm8544, Thank you for your post. This works correctly for me. I suspect that as stefan suggested, this is settings specific for the Plug in. Simply open any PDF in the IE Plug-in, and go to File> Preferences> Page Display. Under Initial Display, please ensure that "Respect document's sett...
- Tue Jan 16, 2018 12:50 am
- Forum: PDF-XChange Editor
- Topic: Form Fields
- Replies: 9
- Views: 2560
Re: Form Fields
Hi Arnold,
Thanks for your post. I have discussed the import form data issue with the dev team as well.
We hope to have it fixed soon.
Thanks for your post. I have discussed the import form data issue with the dev team as well.
We hope to have it fixed soon.
- Mon Jan 15, 2018 9:21 pm
- Forum: PDF-XChange Editor
- Topic: How to use PDF-XChange Editor in preview pane of FreeCommander XE?
- Replies: 16
- Views: 3583
Re: How to use PDF-XChange Editor in preview pane of FreeCommander XE?
Hi Impress, Thank you for you post. Is sure is! If the DLL's are installed correctly it should work. To activate the preview pane in FreeCommandrer XE use Ctrl+Q. As you can see it is working for me too: https://i.imgur.com/uLryrEM.png You may need to click into the pane in order for the preview to ...
- Mon Jan 15, 2018 7:44 pm
- Forum: PDF-XChange Editor
- Topic: Form Fields
- Replies: 9
- Views: 2560
Re: Form Fields
Hi Arnold, Thank you for the post. I use the attached notification form quite a lot (Pinellas County Form.pdf). I tried importing and exporting form fields with mixed results (Pinellas County Calculated Field.png) (Pinellas County Form Import Results.jpg). The calculated fields appear to become inop...
- Fri Jan 12, 2018 10:28 pm
- Forum: PDF-XChange Editor
- Topic: Manage Presets in Measuring Tools
- Replies: 17
- Views: 3413
Re: Manage Presets in Measuring Tools
Hi Arnold,
Could you please send me your settings file to test here(File> Export settings)? We are getting very close I think.
Cheers!
Could you please send me your settings file to test here(File> Export settings)? We are getting very close I think.
Cheers!
Re: PDF Split
Hello,
Thank you for the post. This has been requested in the past, though I am afraid it has not yet been implemented. Currently you can only split documents by bookmarks or nPages under Organize> Split> Document.
Sorry for the inconvenience.
Thank you for the post. This has been requested in the past, though I am afraid it has not yet been implemented. Currently you can only split documents by bookmarks or nPages under Organize> Split> Document.
Sorry for the inconvenience.
- Fri Jan 12, 2018 9:50 pm
- Forum: PDF-XChange Print Drivers
- Topic: Inefficient font embedding in XChange Std V7
- Replies: 10
- Views: 4123
Re: Inefficient font embedding in XChange Std V7
Hi Bob, I suspect the mechanism to convert to PDF/A is the same across our products. I am seeing this issue in the Editor as well. Your original PDF is only 7KB, but after converting to PDF/A the file is now 428.63KB. I suspect Daniel did not notice because by default the new PDF/A is not opened, so...
- Thu Jan 11, 2018 1:11 am
- Forum: PDF-XChange Print Drivers
- Topic: Inefficient font embedding in XChange Std V7
- Replies: 10
- Views: 4123
Re: Inefficient font embedding in XChange Std V7
Hi Bob, Thank you for your post. I can clearly and reliably reproduce this issue the same as you have detailed. With V7 the file is 400+KB but just over 80KB in V6. I have reported this issue to the dev team and created an internal development ticket for this issue. Please reference RT#4183: Issue w...
- Tue Jan 09, 2018 8:05 pm
- Forum: Touchscreen Devices
- Topic: Excess spaces in between characters; Stylus and context menu
- Replies: 5
- Views: 7823
Re: Excess spaces in between characters; Stylus and context menu
Hello vonderose, I see your issue with the white spaces and found what I hope to be a solution. Please go to File> Preferences (Edit Preferences in older builds) and go to Page text. Under Copy Text Options, choose Preserve only original white space: https://i.imgur.com/jOHrI8b.png I still can’t tri...
- Mon Jan 08, 2018 9:08 pm
- Forum: PDF-XChange Editor
- Topic: How do I DISABLE PDF-XChange add-on for Internet Explorer?
- Replies: 13
- Views: 3729
Re: How do I DISABLE PDF-XChange add-on for Internet Explorer?
Hello milliman, Please go to regedit.exe and delete all of the following entries: HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/pdf\CLSID HKEY_CURRENT_USER\Software\Classes\MIME\Database\Content Type\application/pdf\CLSID HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content Type\appl...
- Mon Jan 08, 2018 7:19 pm
- Forum: PDF-XChange Editor
- Topic: Mouse cursor on UHD (4K) display too small or even disappears
- Replies: 44
- Views: 9981
Re: Mouse cursor on UHD (4K) display too small or even disappears
Hello Chappy, Thank you for the post. On my 4K screen, I am not seeing the issues you have described. The cursors all seem to be large enough for me to see. Could you please go to Help> About and let me know what version and build you are running? Within windows, please go to Start> Settings> System...
- Mon Jan 08, 2018 6:11 pm
- Forum: PDF-XChange Editor
- Topic: Mouse cursor on UHD (4K) display too small or even disappears
- Replies: 44
- Views: 9981
Re: Mouse cursor on UHD (4K) display too small or even disappears
Hello Chappy,
Thank you for the post. Could you please try going File> Preferences> General and set the UI scaling to system scale? You will need to restart the Editor in order for the settings to take effect.
I hope this helps!
Thank you for the post. Could you please try going File> Preferences> General and set the UI scaling to system scale? You will need to restart the Editor in order for the settings to take effect.
I hope this helps!
- Mon Jan 08, 2018 6:08 pm
- Forum: PDF-XChange Editor
- Topic: v7 UI is so BIG there is no work area
- Replies: 39
- Views: 9853
Re: v7 UI is so BIG there is no work area
Hello Ovg,
Glad you found the problem. Cheers!
Glad you found the problem. Cheers!
- Mon Jan 08, 2018 6:06 pm
- Forum: PDF-XChange Editor
- Topic: Disable "no new updates" notification
- Replies: 1
- Views: 629
Re: Disable "no new updates" notification
Hello, Thank you for your post. From within the Updater app (search 'tracker updater' in start menu). Once launched, go to Settings and then to the Autostart tab and select Never. Click on Save to commit the settings. Next time you start the Editor you should not see this notification. If you do, pl...
- Fri Jan 05, 2018 9:32 pm
- Forum: PDF-XChange Editor
- Topic: Cannot email from open pdf
- Replies: 7
- Views: 1736
Re: Cannot email from open pdf
HellO Brando, Thank you for your post. I am sorry that you are experiencing this issue. Please go to Help> About and let us know what version and build you are running. Please also let us know if you are trying to call your mail client (if so which one). The windows update may have broken the Editor...
- Fri Jan 05, 2018 7:55 pm
- Forum: PDF-XChange Viewer SDK
- Topic: Bug report using BricsCAD to create PDF
- Replies: 1
- Views: 2621
Re: Bug report using BricsCAD to create PDF
Hello, Thank you for your post, however, I am afraid that PDFCreator v2.0.2.751 has no affiliation to our product line. I fear you may have contacted us in error, or have I missed something? If you are interested in a reliable PDF converter I invite to take a look at our products here: https://www.p...
- Fri Jan 05, 2018 6:14 pm
- Forum: PDF-XChange Editor
- Topic: PDF-Xchange Lite 7
- Replies: 13
- Views: 4050
Re: PDF-Xchange Lite 7
Hello Arnold, Ah, yes I was not aware of that topic ( https://www.pdf-xchange.com/forum3/viewtopic.php?f=39&t=30210&p=119769&hilit=truncated#p119769 ), my apologies. It would seem that Paul has already launched an investigation into this. Thank you for your diligence! Have a wonderful we...
- Thu Jan 04, 2018 7:44 pm
- Forum: PDF-XChange Editor
- Topic: v7 UI is so BIG there is no work area
- Replies: 39
- Views: 9853
Re: v7 UI is so BIG there is no work area
Hi Arnold,
By default a new separator is invisible. With the customize toolbar window still open, simply right click the separator and you can change its properties:
Cheers!
By default a new separator is invisible. With the customize toolbar window still open, simply right click the separator and you can change its properties:
Cheers!
- Thu Jan 04, 2018 1:36 am
- Forum: PDF-XChange Editor
- Topic: PDF-Xchange Lite 7
- Replies: 13
- Views: 4050
Re: PDF-Xchange Lite 7
Hey Arnold, Thanks for getting back to us. Because this is an XP issue, and you are the only reporting it - I am afraid this case would be considered stalled for now. If you want to revisit it in the future, do not hesitate to contact us. Do note that there are few things we can do when an issue occ...
- Thu Jan 04, 2018 1:28 am
- Forum: PDF-XChange Editor
- Topic: PDFXEditor 7 does not display graphs correctly
- Replies: 6
- Views: 1333
Re: PDFXEditor 7 does not display graphs correctly
Hello Drekmeek,
Thank you for the post. Could you please send us the file itself so we can test here? Or a link to it perhaps?
Thank you!
Thank you for the post. Could you please send us the file itself so we can test here? Or a link to it perhaps?
Thank you!
- Thu Jan 04, 2018 12:00 am
- Forum: PDF-XChange Editor
- Topic: Unable to set Default Layout to Continuous
- Replies: 15
- Views: 4504
Re: Unable to set Default Layout to Continuous
Hi Willy,
All is well - we understood your meaning by "Please do not see this as critical item for me."
Paul used the word's Criticism not as a negative point, but to mean that you made a suggestion for improvement. As he mentioned, we very much do welcome suggestions.
Keep it up
All is well - we understood your meaning by "Please do not see this as critical item for me."
Paul used the word's Criticism not as a negative point, but to mean that you made a suggestion for improvement. As he mentioned, we very much do welcome suggestions.
Keep it up
- Wed Jan 03, 2018 11:39 pm
- Forum: PDF-XChange Editor
- Topic: v7 UI is so BIG there is no work area
- Replies: 39
- Views: 9853
Re: v7 UI is so BIG there is no work area
Hi Hape,
You can add separators - simply right click and choose insert before or after!
I hope this helps!
You can add separators - simply right click and choose insert before or after!
I hope this helps!
- Wed Jan 03, 2018 11:25 pm
- Forum: PDF-XChange Editor
- Topic: V7 - open multible files
- Replies: 14
- Views: 3673
Re: V7 - open multible files
Hello Robert, Thank you for getting back to us. Thanks for the suggestion WIly! Robert, could you please go to File> Export settings and send us the resulting settings file? If you are using the classic interface, you will find this option under the Edit menu. You could try simply resetting your set...
- Wed Jan 03, 2018 11:21 pm
- Forum: PDF-XChange Editor
- Topic: v7 UI is so BIG there is no work area
- Replies: 39
- Views: 9853
Re: v7 UI is so BIG there is no work area
Thanks Arnold :D Another function worth noting with the Ribbon UI is that you can double-click any of the tabs in order to hide the toolbars when they are not directly in use. It does mean one more click, though I am afraid. I must agree with Paul - I really like the minimalist customization you've ...
- Wed Jan 03, 2018 11:20 pm
- Forum: PDF-XChange Editor
- Topic: Stamps Toolbar Icon
- Replies: 16
- Views: 4387
Re: Stamps Toolbar Icon
Hi guys, Thank you, Arnold, for posting your settings and providing some additional information. It seems that there is a common issue when you remove an Icon that has a drop-down menu and put it back on the toolbar, the drop-down menu is not retained. I have reliably reproduced this issue and shown...
- Wed Jan 03, 2018 12:25 am
- Forum: PDF-XChange Editor
- Topic: Stamps Toolbar Icon
- Replies: 16
- Views: 4387
Re: Stamps Toolbar Icon
Hello Arnold and Willy,
I am thus far unable to reproduce the issue. Could one or both of you please export your settings (File> Export or Edit> Export in classic toolbars).
Once I have the settings I will run some more tests and see what we can do.
Thank you!
I am thus far unable to reproduce the issue. Could one or both of you please export your settings (File> Export or Edit> Export in classic toolbars).
Once I have the settings I will run some more tests and see what we can do.
Thank you!
- Wed Jan 03, 2018 12:14 am
- Forum: PDF-XChange Viewer (End Users)
- Topic: How to disable "Show Cover Page in Facing Mode"
- Replies: 8
- Views: 2946
Re: How to disable "Show Cover Page in Facing Mode"
Thanks for providing this Willy!
UNForces_885, Does what Willy wrote help?
Cheers!
UNForces_885, Does what Willy wrote help?
Cheers!
- Wed Jan 03, 2018 12:10 am
- Forum: PDF-XChange Print Drivers
- Topic: Underlining missing SOLVED
- Replies: 5
- Views: 2615
Re: Underlining missing SOLVED
Hello blm b.v., Thank you for posting these files so that we could compare. I see that towards the bottom under both "1.200" there are no lines when using Standard. Because the second example was created in Word, I can only assume that the original document is a word file. Could you post t...