Search found 8546 matches

by TrackerSupp-Daniel
Sat Nov 28, 2020 12:44 am
Forum: PDF-XChange Editor
Topic: Text color in bookmarks
Replies: 7
Views: 1128

Re: Text color in bookmarks

Hi, sl23 We try to avoid removing topics, as they can be additional sources of information for anyone to find down the road. I do see in the other topic, you discovered you were using the Viewer, instead of the Editor, Is it safe to assume you have resolved the issue now, by changing the bookmark te...
by TrackerSupp-Daniel
Sat Nov 28, 2020 12:41 am
Forum: PDF-Tools
Topic: Merge pdfs with filenames SOLVED
Replies: 12
Views: 3916

Merge pdfs with filenames SOLVED

:)
by TrackerSupp-Daniel
Sat Nov 28, 2020 12:34 am
Forum: PDF-XChange Editor
Topic: Functionality of "Copy to Clipboard"
Replies: 10
Views: 1529

Re: Functionality of "Copy to Clipboard"

Hi, Ovg It works this way because that is how it was intended to be used, there is nothing more or less to it than that. In applications which do not support the "dropfile" structure, it will paste the plain text, and in those that do, you will likely have an option or a way to paste witho...
by TrackerSupp-Daniel
Fri Nov 27, 2020 7:50 pm
Forum: PDF-XChange Editor
Topic: Browse for Link Target - Use Zoom Mode SOLVED
Replies: 6
Views: 993

Re: Browse for Link Target - Use Zoom Mode SOLVED

Hi, David.P I hope this helps to clarify, i have also updated the Article to hopefully make this more clear. The "ignore" option, will disable the other, and will not include any zoom information in the link, it will make the link respect the applications current zoom level when the link i...
by TrackerSupp-Daniel
Fri Nov 27, 2020 7:30 pm
Forum: PDF-XChange Editor
Topic: XML-Export not using assigned XSD
Replies: 5
Views: 607

Re: XML-Export not using assigned XSD

Hi, Jones This is the first time we have seen a request like this, and as such the Editor does not yet support such handling. I have brought this to our Dev team and created a feature request for you on the matter: RT#5391: FR: XML-Export to use using assigned XSD While you cannot look this up yours...
by TrackerSupp-Daniel
Fri Nov 27, 2020 7:03 pm
Forum: PDF-XChange Editor
Topic: How to create external links to specified pages
Replies: 23
Views: 2364

Re: How to create external links to specified pages

Hi, JungleJim

Glad to hear it will be all right for you, and Willy, thank you very much for testing

Both of you, have an excellent day!
by TrackerSupp-Daniel
Fri Nov 27, 2020 6:53 pm
Forum: PDF-XChange Editor
Topic: Text lost after having added comments SOLVED
Replies: 3
Views: 688

Re: Text lost after having added comments SOLVED

Hi, UeliF Before we get into the final version of the file, I should mention that from what I can see here, the original document was damaged before anything else was done to it: image.png This could lead to potential issues such as document corruption, so you will want to look into the method used ...
by TrackerSupp-Daniel
Fri Nov 27, 2020 6:11 pm
Forum: PDF-XChange Editor
Topic: XFA issues
Replies: 1
Views: 384

Re: XFA issues

Hi, Jones As you may know, XFA is an adobe proprietary format. They have not released the source for it, which means that we do not have anything resembling a complete list of what is present/missing, nor do we have the ability to create one. The limited XFA functionality that you see in our Editor ...
by TrackerSupp-Daniel
Fri Nov 27, 2020 5:49 pm
Forum: Office2PDF & MS Office Addin
Topic: outlook addin only get blank page
Replies: 5
Views: 4181

Re: outlook addin only get blank page

Hi, sai3344 The thank you for sending that via email. I have manage to reproduce the issue here, it does seem to be an issue with our conversion addin not using the available text, however, as printing to our Standard printer results in a proper document. As such I have created a bug report and forw...
by TrackerSupp-Daniel
Fri Nov 27, 2020 12:12 am
Forum: PDF-XChange Editor
Topic: Manual crop control - bug report
Replies: 1
Views: 569

Re: Manual crop control - bug report

Hi, BobM Thank you for the report and details. I know the "crop" dialog is intended to remember the last used settings, so if you are drawing a crop box often, it should stay on "manual margin control" until you change it to something else. With that said, I do see what you mean ...
by TrackerSupp-Daniel
Fri Nov 27, 2020 12:03 am
Forum: PDF-XChange Editor
Topic: Signature panel SOLVED
Replies: 8
Views: 1589

Re: Signature panel SOLVED

Hi, george++ Regardless of what exactly is missing (text, fonts, or something internal that you cannot see), if it cannot be repaired when you first see this message by clicking "save as", it has the potential to corrupt your document down the road. But you are aware of the risks now so I ...
by TrackerSupp-Daniel
Thu Nov 26, 2020 11:43 pm
Forum: PDF-XChange Editor
Topic: Printing problem by using Fineprint
Replies: 1
Views: 651

Re: Printing problem by using Fineprint

Hi, AndyK We should not have any impact on this if it is happening after we have finished sending the job to the other application. Though if it is happening exclusively with a certain file, and only when printing from our software, It is difficult to identify where exactly the issue is coming from....
by TrackerSupp-Daniel
Thu Nov 26, 2020 8:26 pm
Forum: PDF-XChange Editor
Topic: How to create external links to specified pages
Replies: 23
Views: 2364

Re: How to create external links to specified pages

Hi, BobM Downloading a new copy may be intended, for the reason I will detail below, but I am not certain if it is and will discuss it with the dev team to be sure. As for other software's not using these links, as i mentioned before, this is something that should eb global to PDF (and a few other f...
by TrackerSupp-Daniel
Thu Nov 26, 2020 7:56 pm
Forum: PDF-XChange Editor
Topic: Full screen mode and continuous scrolling - bug report - SOLVED
Replies: 3
Views: 608

Re: Full screen mode and continuous scrolling - bug report

Hi, BobM

This is intentional, Fullscreen mode is intended as a viewing/presentation mode. If you would like to switch to continuous mode after going Fullscreen, this can be done quickly and easily from the floating menu in the bottom right corner:
image.png
Kind regards,
by TrackerSupp-Daniel
Thu Nov 26, 2020 7:52 pm
Forum: PDF-XChange Editor
Topic: Open Containing Folder
Replies: 5
Views: 1164

Re: Open Containing Folder

Hi, AtreidesOne This option is still located in the "file" menu if you are using the "Classic UI", it was only removed from the new Ribbon UI. You are also able to customize the UI, and should be able to locate and add this option to any menu, including the file menu in the Ribbo...
by TrackerSupp-Daniel
Thu Nov 26, 2020 1:24 am
Forum: PDF-Tools
Topic: feature request: remove empty pages
Replies: 6
Views: 2584

Re: feature request: remove empty pages

Hi, AndreasHe There is a checkbox shown in Vasyls screenshot above which can automatically remove empty pages. If that is enabled, it would be expected to have those blank pages removed by PDf-tools. If you do not want them removed, you will need to uncheck this option. If it is unchecked and blank ...
by TrackerSupp-Daniel
Thu Nov 26, 2020 1:19 am
Forum: PDF-XChange Editor
Topic: Set "All Pages" as default for printing
Replies: 32
Views: 6899

Re: Set "All Pages" as default for printing

Hi, tuanccs Since we last spoke, the ticket has been accepted by the development team, and assigned a work item number. But has since also been delayed while we make many of the major changes coming for V9, some of which would affect how a function like this would work. Once that is in proper order,...
by TrackerSupp-Daniel
Wed Nov 25, 2020 11:00 pm
Forum: PDF-XChange Editor
Topic: Comment Colour Changed to Greyscale SOLVED
Replies: 2
Views: 520

Re: Comment Colour Changed to Greyscale SOLVED

Hi, Willy Van Nuffel

Thank you for getting this one! Hopefully it helps pitbull999 resolve the issue.

Kind regards,
by TrackerSupp-Daniel
Wed Nov 25, 2020 10:57 pm
Forum: PDF-Tools
Topic: How to set pdf-tools/DocvVew to display the pdf by default and not the gibberish text?
Replies: 1
Views: 637

Re: How to set pdf-tools/DocvVew to display the pdf by default and not the gibberish text?

Hi, tejas36 My apologies, you have posted in the end user forums for PDF-Tools, but PDF-Tools is not able to display documents itself (short of the preview that some actions offer before processing). Following that you mention a few methods used in our SDK products. is it possible that you are looki...
by TrackerSupp-Daniel
Wed Nov 25, 2020 10:27 pm
Forum: Office2PDF & MS Office Addin
Topic: outlook addin only get blank page
Replies: 5
Views: 4181

Re: outlook addin only get blank page

Hi, sai3344 It could also be that the font in use is not available for the conversion. Though in such a case, I would expect our conversion addin to substitute a suitable font. Could I ask you to please save a copy of one of these problematic emails as a file, then email us and attach that file, wit...
by TrackerSupp-Daniel
Wed Nov 25, 2020 10:24 pm
Forum: PDF-XChange Editor
Topic: Comments Expand By Default Setting? SOLVED
Replies: 7
Views: 1139

Re: Comments Expand By Default Setting? SOLVED

Hi, PHK

By default, highlights will not input the selected text, but this can be changed. To do so, open the preferences (Ctrl+K) and look under Commenting:
image.png
Then enable the "Copy selected text into pop-ups of newly created text markups comments" option.

Kind regards,
by TrackerSupp-Daniel
Tue Nov 24, 2020 11:14 pm
Forum: PDF-XChange Editor
Topic: Functionality of "Copy to Clipboard"
Replies: 10
Views: 1529

Re: Functionality of "Copy to Clipboard"

Hi, Willy Van Nuffel As I have mentioned before, we are not copying the file itself, there is a special structure called "dropfile" which is also copied to the clipboard, and that structure can be used by other applications to follow the file path (which you copied) and retrieve the file i...
by TrackerSupp-Daniel
Tue Nov 24, 2020 10:52 pm
Forum: PDF-Tools
Topic: Feature suggestion: Remove all bookmarks from PDF
Replies: 3
Views: 1208

Re: Feature suggestion: Remove all bookmarks from PDF

Hi, Markus Stamm

Glad to hear it helped! And BigMike, thank you for the excellent answer!

Kind regards,
by TrackerSupp-Daniel
Tue Nov 24, 2020 8:05 pm
Forum: PDF-XChange Editor
Topic: Functionality of "Copy to Clipboard"
Replies: 10
Views: 1529

Re: Functionality of "Copy to Clipboard"

Hi, Ovg My apologies, I misspoke there. I did not mean that outlook specifically is where the difficulty arises. I simply used outlook as it was what the inquiry initially references, and it is a good example of the fact that external applications have the choice of which set of data to handle. The ...
by TrackerSupp-Daniel
Tue Nov 24, 2020 7:09 pm
Forum: PDF-XChange Editor
Topic: How to create external links to specified pages
Replies: 23
Views: 2364

Re: How to create external links to specified pages

Hi, JungleJim Edge is a not a great browser to benchmark test with, as it is not only an application with limited PDF handling capability, it is also one of the least used major browsers (as of October this year less than 3% of all browsers in uses reported being Edge). Though in my tests with them,...
by TrackerSupp-Daniel
Tue Nov 24, 2020 6:51 pm
Forum: PDF-XChange Editor
Topic: Fillable text field that wraps
Replies: 1
Views: 355

Re: Fillable text field that wraps

Hi, cadamy To do this, you simply need to enable the "multi-line" property for the form field: image.png And then specify an intended font size (since Auto does not go well with multi-line). These actions can be done from the "Properties Pane" (ctrl+~). This article provides more...
by TrackerSupp-Daniel
Tue Nov 24, 2020 6:23 pm
Forum: PDF-XChange Editor
Topic: Functionality of "Copy to Clipboard"
Replies: 10
Views: 1529

Re: Functionality of "Copy to Clipboard"

Hi, Ovg I had to discuss this with our Dev team to find out what is going on here. It turns out that this is actually caused by outlook. Here is what the Dev team have said. No, it does not copy the file, but it places on to clipboard the file name as plain text, along with a special structure calle...
by TrackerSupp-Daniel
Tue Nov 24, 2020 6:07 pm
Forum: PDF-XChange Editor
Topic: Overrides to Line Tool Reset themselves?
Replies: 3
Views: 442

Re: Overrides to Line Tool Reset themselves?

Hi, vorno The "Default tools" are intended to function as Defaults and revert to normal after use. As such, the most reliable way to resolve this is to "clone" the existing styles, and create a new custom style, instead of trying to change the Defaults which can and may be change...
by TrackerSupp-Daniel
Tue Nov 24, 2020 12:06 am
Forum: PDF-XChange Editor
Topic: Signature panel SOLVED
Replies: 8
Views: 1589

Re: Signature panel SOLVED

Hi, george++ It should be noted however, at the very least with regard to the "red" banner you mentioned before. It is highly recommend not to disable this, as unlike adobe, who are content trying to fix it in the background and hoping for the best, we like to inform you whenever we detect...
by TrackerSupp-Daniel
Tue Nov 24, 2020 12:03 am
Forum: PDF-XChange Editor
Topic: How to create external links to specified pages
Replies: 23
Views: 2364

Re: How to create external links to specified pages

Hi, All Willy is correct, simply adding the #page=[number] suffix to the web address would be enough. And do not worry Willy, I refer people there myself since it is a function universal to PDF, not something specific to our software, we also do not have a KB article explicitly for this brief explan...
by TrackerSupp-Daniel
Mon Nov 23, 2020 11:22 pm
Forum: PDF-XChange Editor
Topic: Fully licensed version is tagging OCR'ed PDFs and the updater has stopped working
Replies: 1
Views: 512

Re: Fully licensed version is tagging OCR'ed PDFs and the updater has stopped working

Hi, Yardley If you have a valid license, and are seeing demo stamps applied when running OCR, you are likely using the Enhanced OCR, in trial mode. the Enhanced OCR plugin is optional, and as such is not a default part of a PRO license. You can disable the enhanced OCR plugin from the preferences (C...
by TrackerSupp-Daniel
Mon Nov 23, 2020 11:16 pm
Forum: PDF-XChange Editor
Topic: Sessions with password protected docs
Replies: 9
Views: 1209

Re: Sessions with password protected docs

Hi, bernard meunier

I cannot promise we will do so, but I can certainly forward the request to the development team.

Kind regards,
by TrackerSupp-Daniel
Mon Nov 23, 2020 6:57 pm
Forum: PDF-XChange Editor
Topic: Default Color for WebLinks
Replies: 3
Views: 632

Re: Default Color for WebLinks

Hi, bdolph PDF is different from other formats, and the "link" you created is not actually part of the text, it is a transparent box above the text. As such it cannot directly affect the text or its coloring. If you want to do this, you will need to manually select the text for editing (wi...
by TrackerSupp-Daniel
Mon Nov 23, 2020 5:58 pm
Forum: Office2PDF & MS Office Addin
Topic: outlook addin only get blank page
Replies: 5
Views: 4181

Re: outlook addin only get blank page

Hi, sai3344

It appears you are using an old version of our software, please update the software to the latest version, available from our official website, and try this again:
https://www.pdf-xchange.com/product/downloads

The latest version is 8.0.343.0

Kind regards,
by TrackerSupp-Daniel
Sat Nov 21, 2020 12:57 am
Forum: PDF-XChange Editor
Topic: Word > PDF Conversion Loses Bookmarks SOLVED
Replies: 6
Views: 1480

Re: Word > PDF Conversion Loses Bookmarks SOLVED

Hi, fletch

That toolbar is added by the Standard printer, which is available standalone, or as part of the PDF-XChange PRO bundle.

Kind regards,
by TrackerSupp-Daniel
Fri Nov 20, 2020 10:33 pm
Forum: PDF-XChange Editor
Topic: License keeps deactivating
Replies: 1
Views: 456

Re: License keeps deactivating

Hi, rweiland Are you employing any load balancing in this scenario? If so I may need to ask our System admin specialist to take a look at your case for further assistance. By default, keys are encrypted per user, which means that in some environments, it is not possible to install the keys as per de...
by TrackerSupp-Daniel
Fri Nov 20, 2020 6:19 pm
Forum: PDF-XChange Editor
Topic: Sessions with password protected docs
Replies: 9
Views: 1209

Re: Sessions with password protected docs

Hi, bernard meunier I cannot say with certainty how the passwords will be stored, I suspect that it will be per document however. As such, you would likely need to enter these passwords the first time you open each document. Then they would be remembered going forward, So long as you checked the &qu...
by TrackerSupp-Daniel
Fri Nov 20, 2020 6:11 pm
Forum: PDF-XChange Editor
Topic: XFA Form doesn't show Contents
Replies: 1
Views: 403

Re: XFA Form doesn't show Contents

Hi, Stocki XFA is an adobe proprietary format, and as such can be problematic for anyone other than adobe to handle perfectly. They have not released the source code for this format, so every time an issue like this occurs, we need to see the file so we can reverse engineer part of the format and le...
by TrackerSupp-Daniel
Fri Nov 20, 2020 6:04 pm
Forum: How to forum
Topic: License question for PDFXCoreAPI
Replies: 7
Views: 5845

Re: License question for PDFXCoreAPI

Hi, Jordanamaps You can update your address through our system at any time from your account page, here: https://www.pdf-xchange.com/login If you need further assistance with this, please Email <support@pdf-xchange.com>, as we cannot discuss account or license details on the public forums. Kind rega...
by TrackerSupp-Daniel
Thu Nov 19, 2020 10:15 pm
Forum: PDF-XChange Viewer (End Users)
Topic: How to reset font, color and size of notes in PDF X Change Viewer
Replies: 3
Views: 2057

Re: How to reset font, color and size of notes in PDF X Change Viewer

Hi, Bill in Colorado with the typewriter tool selected, place some text on the page, then you will see the properties toolbar at the bottom of the toolbars. Customize the font, color, and such as you like, and finally, click the "make default" button image.png Then you will find that the t...
by TrackerSupp-Daniel
Thu Nov 19, 2020 9:32 pm
Forum: PDF-XChange Editor
Topic: change suggestion re: suggested location for saving session file
Replies: 3
Views: 706

Re: change suggestion re: suggested location for saving session file

Hi, User4455 Thank you for the excellent suggestions, I have created a format feature request for you on this matter: RT#5383: Session - "Save" handling requests As usual, due to the possible complexity of these items, I cannot offer an guarantee of a timeline or promise of implementation ...
by TrackerSupp-Daniel
Thu Nov 19, 2020 8:47 pm
Forum: PDF-XChange Editor
Topic: Session: Store view position per duplicate document tab
Replies: 10
Views: 1619

Re: Session: Store view position per duplicate document tab

Hi, User4455 Thank you for bringing that up! I have created a new ticket on this and just finished discussing it with the dev team. I cannot provide a timeline, but they are already on board to add this in as well in the future. For reference, here is the ticket number: RT#5382: Session - Remember m...
by TrackerSupp-Daniel
Thu Nov 19, 2020 7:57 pm
Forum: PDF-XChange Editor
Topic: Sessions with password protected docs
Replies: 9
Views: 1209

Re: Sessions with password protected docs

Hi, bernard meunier The pasword manager will not likely tie into the session manager for individually stored passwords. instead the passwords for each document would be stored locally, and if a session tries to open a password protected docuemnt, the Editor would use the known password automatically...