Search found 6815 matches

by Will - Tracker Supp
Fri Sep 06, 2019 8:34 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: bug(high_accuracy): OCR layer area
Replies: 9
Views: 4047

Re: bug(high_accuracy): OCR layer area

Hi Sasha,

That's not quite correct.
  1. Version 7 = Tesseract Engine only :: We did not have the Enhanced OCR in Version 7
  2. Version 8 default, free OCR engine = Tesseract; Enhanced OCR = Lead Tools SDK (free for 30 days with any license valid for the Editor)
Thanks,
by Will - Tracker Supp
Fri Sep 06, 2019 8:31 am
Forum: Network Administrator Support
Topic: SAP inplace viewing of PDF
Replies: 19
Views: 12048

Re: SAP inplace viewing of PDF

Hi Marco,

I'm afraid that we don't have any control over that. The application itself chooses whether it will use a preview handler, ActiveX Control, NPAPI plugin, etc.. It may be possible to set the SAP app to use a preview handler, but we couldn't advise on how that might be possible.

Thanks,
by Will - Tracker Supp
Fri Sep 06, 2019 7:37 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: bug(high_accuracy): OCR layer area
Replies: 9
Views: 4047

Re: bug(high_accuracy): OCR layer area

Hi Sasha, That's correct and the current release still uses the Tesseract engine for the free, default OCR. The Enhanced OCR licenses Lead Tools' technology. If you have a valid license with active maintenance, for the Editor, then you can try the Enhanced OCR for 30 days. You can switch under File ...
by Will - Tracker Supp
Thu Sep 05, 2019 3:29 pm
Forum: PDF-XChange (End Users FR)
Topic: Send by E-mail: Keyboard shortcut
Replies: 1
Views: 182

Re: Send by E-mail: Keyboard shortcut

Hi Anthony,

Thanks for the post - This is working fine for me here. Please make sure that you're using the latest release:
https://www.pdf-xchange.com/downloads

Thanks,
by Will - Tracker Supp
Thu Sep 05, 2019 2:47 pm
Forum: Network Administrator Support
Topic: SAP inplace viewing of PDF
Replies: 19
Views: 12048

Re: SAP inplace viewing of PDF

Hi mar_co,

Thanks for that - This appears to be because the SAP app is using our embedded application (likely through our browser plugin), rather than our preview handler. Please try F8 and F9 while cursor focus is within our control, and see if that hides the menus.

Thanks,
by Will - Tracker Supp
Thu Sep 05, 2019 2:45 pm
Forum: PDF-XChange Editor
Topic: Tracker PDF-Xchange Editor Version Differences - query
Replies: 7
Views: 1954

Re: Tracker PDF-Xchange Editor Version Differences - query

Hi JNDallace,

Sasha is referring to the drop-down menu here:
image.png
HTH!
by Will - Tracker Supp
Thu Sep 05, 2019 10:14 am
Forum: Network Administrator Support
Topic: SAP inplace viewing of PDF
Replies: 19
Views: 12048

Re: SAP inplace viewing of PDF

Hi Marco,

Can you send a screen-shot of what you're looking to remove?

Thanks,
by Will - Tracker Supp
Thu Sep 05, 2019 7:53 am
Forum: PDF-XChange Editor
Topic: Convert to Black and White (or print in B/W)
Replies: 22
Views: 3799

Re: Convert to Black and White (or print in B/W)

Thanks Timur - that's a good tip! :)
by Will - Tracker Supp
Wed Sep 04, 2019 11:49 am
Forum: PDF-XChange Editor
Topic: Copy text without new line + carriage return
Replies: 11
Views: 2655

Re: Copy text without new line + carriage return

Thanks Timur, I'm sure others will find that useful! :)
by Will - Tracker Supp
Wed Sep 04, 2019 11:48 am
Forum: PDF-XChange Editor
Topic: Find and replace text function?
Replies: 53
Views: 11067

Re: Find and replace text function?

Hi OVG,

I agree with you there and suspect that the official policy would be the same as with JS, as you mentioned, should this be implemented.

Cheers,
by Will - Tracker Supp
Wed Sep 04, 2019 11:46 am
Forum: PDF-XChange Editor
Topic: Fast Search Using Index
Replies: 94
Views: 15338

Re: Fast Search Using Index

Hi Timur, We have a very limited set of resources available to us and, based on what we deal with day-to-day, this simply cannot be considered a high priority. Were it a simple thing to implement, we would give it a high priority and implement it because we do definitely see the value in the feature...
by Will - Tracker Supp
Wed Sep 04, 2019 11:46 am
Forum: PDF-XChange Editor
Topic: Not active icons
Replies: 1
Views: 515

Re: Not active icons

Hi Deon12,

Thanks for the post - Please check that the document isn't secured under File --> Document Properties --> Security. Please also make sure that the document hasn't been signed under View --> Panes --> Signatures Pane.

Thanks,
by Will - Tracker Supp
Wed Sep 04, 2019 10:36 am
Forum: PDF-XChange Editor
Topic: Fast Search Using Index
Replies: 94
Views: 15338

Re: Fast Search Using Index

Hi Timur,

I'm afraid that there's no news here. This feature is quite complex and we've had much higher priority items to attend. I'll ask if the dev team have anything for us, but I suspect they won't at this time.

Thanks,
by Will - Tracker Supp
Mon Sep 02, 2019 2:34 pm
Forum: PDF-XChange Editor
Topic: No instructions locatable for inserting U3D into PDF
Replies: 5
Views: 1358

Re: No instructions locatable for inserting U3D into PDF

Hi Angel,

I've been off for a week and missed the internal meeting about the new features, but from what I can see this seems to be a free feature.

Glad you're happy with it! :D
by Will - Tracker Supp
Mon Sep 02, 2019 11:20 am
Forum: PDF-XChange Editor
Topic: Opening a PDF from an URL does not work with parameters
Replies: 7
Views: 1477

Re: Opening a PDF from an URL does not work with parameters

Hi Andreas,

Thanks for the post - We've tested here and can't reproduce the issue. Can you walk us through, step-by-step, how you're opening the file?

Thanks,
by Will - Tracker Supp
Mon Sep 02, 2019 10:39 am
Forum: PDF-XChange Editor
Topic: Outlook preview
Replies: 1
Views: 479

Re: Outlook preview

Hi Benji,

Thanks for the post - We can't reproduce this here. Can you please advise on the specific build of the software you're using [Help --> About in the Editor]?

Thanks,
by Will - Tracker Supp
Mon Sep 02, 2019 9:22 am
Forum: PDF-XChange Editor
Topic: some questions regarding forms
Replies: 3
Views: 797

Re: some questions regarding forms

Hi amrkamal63, Thanks for the post! 1- if I pushed the reset-Form button in the form tab-ribbon what event (if any) is triggered by this push-button While I'm not privvy to exactly how it's implemented, it's likely something like: this.resetForm(fields) 2- how to import /export javsacript (all javas...
by Will - Tracker Supp
Mon Sep 02, 2019 8:04 am
Forum: PDF-XChange Editor
Topic: Mark pages with bookmarks in thumbnails pane
Replies: 7
Views: 1415

Re: Mark pages with bookmarks in thumbnails pane

Hi evdbogaard,

Thanks for the post - I'm afraid that this cannot be done as the Thumbnails Pane only displays a page preview, nothing more. You could add something directly to the page that would be reflected in thumbnail though.

Thanks,
by Will - Tracker Supp
Mon Sep 02, 2019 7:47 am
Forum: PDF-XChange Translators
Topic: [Bug] Translation Tool doesn't save new lines
Replies: 6
Views: 5154

Re: [Bug] Translation Tool doesn't save new lines

Thanks guys - The dev. team are aware and working toward a fix.

Cheers,
by Will - Tracker Supp
Mon Sep 02, 2019 7:46 am
Forum: PDF-XChange Translators
Topic: XCShellMenu - the translation is not reflected
Replies: 3
Views: 4165

Re: XCShellMenu - the translation is not reflected

Hi siSINka,

Thanks for bringing this to our attention - I've forwarded it to the appropriate developer.

Cheers,
by Will - Tracker Supp
Sun Sep 01, 2019 7:39 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Standard [8.0.332.0] - Only in English available
Replies: 9
Views: 3638

Re: PDF-XChange Standard [8.0.332.0] - Only in English available

Hi siSINka,

Thanks for that - We are aware and will have a fix available soon :)

Thanks,
by Will - Tracker Supp
Sun Aug 25, 2019 7:49 pm
Forum: PDF-XChange Editor
Topic: signature or acronym
Replies: 6
Views: 1568

Re: signature or acronym

Hi Jürgen,

Thanks for the post - Annotations always sit on top of document content. You would need to right click and flatten the object, then you can use the Edit tool to right click and 'arrange' the content so that it sits behind the text.

Thanks,
by Will - Tracker Supp
Thu Aug 22, 2019 8:11 am
Forum: PDF-XChange Editor
Topic: All white image after paste to Wordpad and Paint.net
Replies: 17
Views: 4003

Re: All white image after paste to Wordpad and Paint.net

Hi Timur,

I've requested an update on the status of this ticket. One of us will let you know as soon as one is available.

Cheers,
by Will - Tracker Supp
Thu Aug 22, 2019 7:50 am
Forum: PDF-XChange Editor
Topic: Error [System]: Unspecified Error - Cannot Open Document
Replies: 9
Views: 1610

Re: Error [System]: Unspecified Error - Cannot Open Document

HI movxyz,

Thanks for the post - Can you please try deleting the %appdata%\Tracker Software (that path can be copied and pasted as is into Explorer). Please be sure to delete the whole folder, with all Tracker products closed, rather than just the contents of the file.

Thanks,
by Will - Tracker Supp
Thu Aug 22, 2019 7:47 am
Forum: PDF-XChange Viewer SDK
Topic: MSM Files for use within MSIs
Replies: 3
Views: 4142

Re: MSM Files for use within MSIs

Hi ap_mi,

Thanks for the post - I believe that the MSM's available for download are the latest and should be what you're looking for. I'm awaiting confirmation now and will let you know what I hear back.

Thanks,
by Will - Tracker Supp
Thu Aug 22, 2019 7:43 am
Forum: PDF-XChange Viewer SDK
Topic: PDF-XChange viewer 2.5.322.8 not available for download?
Replies: 5
Views: 4855

Re: PDF-XChange viewer 2.5.322.8 not available for download?

Hi ap_mi, Thanks for the post - The end user Viewer is no longer under active development and hasn't been for quite some time as it was replaced by the Editor. The Viewer SDK's are also strictly no longer under active development, but we do occasionally fix certain, usually critical, SDK related iss...
by Will - Tracker Supp
Wed Aug 21, 2019 2:54 pm
Forum: PDF-XChange Editor
Topic: Width compression
Replies: 1
Views: 475

Re: Width compression

Hi wrightce,

Thanks for the post, but I'm not sure that I understand the question. Can you please provide more detail and context?

Thanks,
by Will - Tracker Supp
Tue Aug 20, 2019 2:38 pm
Forum: PDF-XChange Editor
Topic: Text not selected in sequential order
Replies: 5
Views: 947

Re: Text not selected in sequential order

Thanks for that Bernard - I've tested and see this here, so I've created ticket RT-4881 to track the progress of the issue. Please reference this ticket number when requesting status updates.

Apologies for the inconvenience!
by Will - Tracker Supp
Tue Aug 20, 2019 2:17 pm
Forum: PDF-XChange Editor
Topic: Resolution of image
Replies: 7
Views: 1388

Re: Resolution of image

Hi Nils-Olof, It's funny that you should mention this - I was looking for this information in a client's file just the other day. I like the idea and, at this time, personally think it's a reasonable request. There may be a reason this isn't done already, that I'm not aware and if that's the case I'...
by Will - Tracker Supp
Tue Aug 20, 2019 12:12 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(version8): Russian OCR pack
Replies: 8
Views: 4106

Re: question(version8): Russian OCR pack

Hi Sasha, Thanks for the post - Unfortunately the Russian OCR has been disabled for the time being as there are issues with it that make it unusable at this time. We use a 3rd party library for the Enhanced OCR and therefore the OCR languages, and the issue is directly within their library, so we ca...
by Will - Tracker Supp
Tue Aug 20, 2019 10:19 am
Forum: PDF-XChange Editor
Topic: Text not selected in sequential order
Replies: 5
Views: 947

Re: Text not selected in sequential order

Hi Bernard,

Thanks for the post and sample - My colleagues and I don't see this here. Is there any way that you can make a short video or GIF that shows what you're seeing, to make sure we haven't misunderstood?

Thanks,
by Will - Tracker Supp
Mon Aug 19, 2019 3:15 pm
Forum: PDF-XChange Editor
Topic: Half page content missing
Replies: 5
Views: 1407

Re: Half page content missing

Hi Plamen, Thanks - Just got the email. I can see the damage, but can't really see why this would be and we've had no other reports, suggesting that there is something different about this document and, possibly, the way that we handle. Is there any chance we can get the original PDF document and/or...
by Will - Tracker Supp
Mon Aug 19, 2019 2:16 pm
Forum: PDF-XChange Editor
Topic: Issues Overwriting PDF's
Replies: 3
Views: 876

Re: Issues Overwriting PDF's

Hi Steven,

Can you please download and test the latest release and see if that helps?
https://www.pdf-xchange.com/downloads

Thanks,
by Will - Tracker Supp
Mon Aug 19, 2019 2:14 pm
Forum: PDF-XChange Editor
Topic: Wrong Colours PDF Xchange Editor
Replies: 8
Views: 1978

Re: Wrong Colours PDF Xchange Editor

Hi fic5020,

Glad to hear that did it!

@Timur - Thanks for the assist :)
by Will - Tracker Supp
Mon Aug 19, 2019 11:43 am
Forum: PDF-XChange Editor
Topic: how do I edit description fields: pdf-producer & application?
Replies: 6
Views: 1547

Re: how do I edit description fields: pdf-producer & application?

Hi Unilateral, The location information depends on the client and where the document is stored on that client. Were you to send that document to another user, they would only see the location it is stored in on their PC, not yours. Regarding the filename: I'm not sure that I understand your objectio...
by Will - Tracker Supp
Mon Aug 19, 2019 10:44 am
Forum: PDF-XChange Editor
Topic: disable office (word,exccel) integration
Replies: 10
Views: 2363

Re: disable office (word,exccel) integration

Hi Unilateral,

Thanks for the post - Can you p[lease send a screen-shot of what you see in the Program Files folder?

Thanks,
by Will - Tracker Supp
Mon Aug 19, 2019 10:37 am
Forum: PDF-XChange Editor
Topic: Add individual stamp to toolbar as a command button SOLVED
Replies: 3
Views: 1141

Re: Add individual stamp to toolbar as a command button SOLVED

Hi samgray2,

Thanks for the post - I'm afraid that this isn't possible at this time, and I'm not sure if it's possible for us to implement. I'll pass the suggestion along for consideration.

Cheers,
by Will - Tracker Supp
Thu Aug 15, 2019 1:48 pm
Forum: PDF-XChange Editor
Topic: How to get URL for Hyperlink text
Replies: 7
Views: 1675

Re: How to get URL for Hyperlink text

HI glocal,

I agree with that completely - I'll put that forward for consideration.

Cheers,
by Will - Tracker Supp
Thu Aug 15, 2019 12:11 pm
Forum: PDF-XChange Editor
Topic: How to get URL for Hyperlink text
Replies: 7
Views: 1675

Re: How to get URL for Hyperlink text

Hi glocal, Please take a look at this document: Link Test.pdf The top link cannot be right clicked and copied in Adobe, because no link is actually placed in the document, it's just auto-generated on the fly and stored in memory. The bottom link can be copied in Adobe, in the manner you're looking f...
by Will - Tracker Supp
Thu Aug 15, 2019 8:23 am
Forum: PDF-XChange Editor
Topic: Avoid demo version & add and remove license
Replies: 7
Views: 1694

Re: Avoid demo version & add and remove license

Hi Alex,

This should only hide them for unlicensed users, but should you have any issues then please do let us know.

Cheers,
by Will - Tracker Supp
Thu Aug 15, 2019 8:08 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Enhanced OCR languages download for mass deployment on V8
Replies: 3
Views: 2589

Re: Enhanced OCR languages download for mass deployment on V8

Hi ,

Thanks for the post - You can download the files here:
http://www.docu-track.co.uk/AllOcrLangs/leaddata-20.zip

Put them in C:\Program Files\Tracker Software\Common\LeadTools\OcrResources and it should work for you.

Cheers,