Search found 6872 matches

by Paul - Tracker Supp
Tue Jan 31, 2012 8:18 pm
Forum: PDF-XChange Drivers API SDK
Topic: Having problems converting tif images to pdf
Replies: 53
Views: 21278

Re: Having problems converting tif images to pdf

Hi josej90,

which SDK did you look in? As Ivan mentioned you need to look in the Drivers API SDK. It is a separate download and install and has it's own examples. Perhaps that's the issue? This Drivers APT can be licensed alongside Viewer functionality in the PDF-XChange Pro SDK Bundle.

hth
by Paul - Tracker Supp
Tue Jan 31, 2012 7:41 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Error when attempting to sign document
Replies: 14
Views: 6030

Re: Error when attempting to sign document

Hi jsp91470

thanks very much for the explanation - I'm sure many will benefit from your experience!

regards
by Paul - Tracker Supp
Mon Jan 30, 2012 9:17 pm
Forum: PDF-XChange Print Drivers
Topic: IE Integration/Page Conversion
Replies: 7
Views: 2828

Re: IE Integration/Page Conversion

Hi Ryan

we have created a Support Request Ticket to track the progress of this. RT#1419: IE Integration/Page Conversion

We will update this post when we have something.
by Paul - Tracker Supp
Mon Jan 30, 2012 6:53 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Question Related To Viewer
Replies: 4
Views: 911

Re: Question Related To Viewer

HI rlfriday

thanks for the post. The Toolbars will reposition themselve to fit and if there is not enough horozontal space on a given Toolbar line and the offending item will be forced to a new line. There is no setting to change that - the Toolbars cannot have scroll bars.

hth
by Paul - Tracker Supp
Mon Jan 30, 2012 6:27 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Objects on PDF are blacked out unless zoomed in very close
Replies: 8
Views: 1774

Re: Objects on PDF are blacked out unless zoomed in very clo

Hi Frank,

the issue with this is something called 'Stroke Adjust' and the fix for this has been implemented for V3 of the Viewer due for release at the end of May. I'm afraid there will not be a fix in a build prior to that.

hth
by Paul - Tracker Supp
Fri Jan 27, 2012 11:23 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Objects on PDF are blacked out unless zoomed in very close
Replies: 8
Views: 1774

Re: Objects on PDF are blacked out unless zoomed in very clo

Hi Frank, thanks for the posat. Can you tell me if you are running the latest build (201) http://www.docu-track.com/knowledgebase/241-How-do-I-upgrade-PDF-XChange-to-the-most-recent-version If so and you still see this please supply a sample file where we can see this issue replicated. You can attac...
by Paul - Tracker Supp
Fri Jan 27, 2012 11:20 pm
Forum: PDF-XChange Viewer (End Users)
Topic: AutoCAD wipeouts completely black
Replies: 5
Views: 1664

Re: AutoCAD wipeouts completely black

Hi Frank,

thanks for bumping this. The issue was with how we handled 'stroke adjust' and is being fixed for V3.

We have a firm date for that now, it will be done at the end of this May.

hth
by Paul - Tracker Supp
Fri Jan 27, 2012 8:43 pm
Forum: PDF-XChange Print Drivers
Topic: Powerpoint to PDF print Upside-down
Replies: 19
Views: 5604

Re: Powerpoint to PDF print Upside-down

Hi Kim,

we have the files and will test this and get back to you.

Paul
by Paul - Tracker Supp
Fri Jan 27, 2012 8:06 pm
Forum: PDF-XChange Print Drivers
Topic: Powerpoint to PDF print Upside-down
Replies: 19
Views: 5604

Re: Powerpoint to PDF print Upside-down

Hi ab sciex, it's a little hard to determine what may be happening with the information at hand. Would you be able to supply the PowerPoint file(s) you are converting the method you are using to convert these. Do you use File --> Print PDF-XChange or are you using the 'Convert to PDF' icon in the Po...
by Paul - Tracker Supp
Fri Jan 27, 2012 6:44 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Silent Install for PDF Viewer
Replies: 8
Views: 2279

Re: Silent Install for PDF Viewer

Hi Mathias,

if you launch the installer from the command line with the switch /help you will get all the switches available for that build. The OCR omponent is called with:
PDFVOCR: OCR for PDF-Viewer.
I've attached that help file here for your convienience.

hth
by Paul - Tracker Supp
Fri Jan 27, 2012 6:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Window 7 Jump List does not match recent files list
Replies: 4
Views: 1206

Re: Window 7 Jump List does not match recent files list

Hi jerrywlee,

I've added it to the wish list... ;-)
by Paul - Tracker Supp
Fri Jan 27, 2012 5:45 pm
Forum: PDF-XChange Print Drivers
Topic: IE Integration/Page Conversion
Replies: 7
Views: 2828

Re: IE Integration/Page Conversion

Hi Ryan, thanks for the post and suggestions. The IE addin to convert web pages was created specifically to address some of the limitations that all Virtual Printers face when converting pages, specifically that a virtual printer is entirely dependent on the print rendering web browsers produce whic...
by Paul - Tracker Supp
Fri Jan 27, 2012 3:11 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Error Message if i try to use the print option
Replies: 19
Views: 5127

Re: Error Message if i try to use the print option

Hi phatair,

yes some progress, the Terminal Server is installed and set up for the tests now. Sorry it's taken a little longer than anticipated. :-(

We should have something for you very soon now.

hth
by Paul - Tracker Supp
Thu Jan 26, 2012 11:18 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Cannot save copy from browser
Replies: 11
Views: 2334

Re: Cannot save copy from browser

Hi R.Janssen

I must apologise - I've not managed to get to this yet. It's on the top of my list for tomorrow.

Hope that's OK...

Paul
by Paul - Tracker Supp
Thu Jan 26, 2012 11:08 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: cropped scanned pdf problem
Replies: 17
Views: 12182

Re: cropped scanned pdf problem

Hi Ricaz

indeed that was addressed in 201. Sorry for not posting that here. The ticket is closed.

Have a great day!

:-)
by Paul - Tracker Supp
Wed Jan 25, 2012 10:49 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Print 2 pages per sheet x 2 sides, in a 1 side printer
Replies: 5
Views: 1691

Re: Print 2 pages per sheet x 2 sides, in a 1 side printer

Hi jmarro,

I can add this to the wish list for consideration. This is not a promise to deliver said feature but it is a commitment to looking into it.

hth
by Paul - Tracker Supp
Wed Jan 25, 2012 6:25 pm
Forum: PDF-XChange Viewer (End Users)
Topic: change background
Replies: 3
Views: 827

Re: change background

Hi again javi,

that's great to hear. Greetings from Vancouver Island!
:-)
by Paul - Tracker Supp
Wed Jan 25, 2012 4:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Problem printing booklet with duplex printer
Replies: 12
Views: 2444

Re: Problem printing booklet with duplex printer

Hi Donald and welcome! What scaling type are you using? In the PDF-XChange Viewer Print Dialogue there is a panel labeled "Page Scaling". In there is a drop down list for the 'Scaling Type'. It sounds to me like you want to select 'Booklet'. Another way that should get you what you want is...
by Paul - Tracker Supp
Wed Jan 25, 2012 4:10 pm
Forum: PDF-XChange Viewer (End Users)
Topic: change background
Replies: 3
Views: 827

Re: change background

Hi javi, absolutely it is possible. In the Viewer go to: Edit --> Preferences --> Accessibility --> Override Document Colors --> Use Predefined High-Contrast Scheme --> White Text on Black There are quite a few customizations you can do in there, it's worth playing around a little with. It might be ...
by Paul - Tracker Supp
Tue Jan 24, 2012 10:51 pm
Forum: PDF-XChange Print Drivers
Topic: PDFXchgPro4 - Excel to PDF conversion quit working
Replies: 41
Views: 12128

Re: PDFXchgPro4 - Excel to PDF conversion quit working

That's fantastic to hear Judy!

So we can put this to rest then? Is there anything more you would have us do?

regards
by Paul - Tracker Supp
Tue Jan 24, 2012 10:15 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Need Help Compressing Mass Amounts of PDFs
Replies: 5
Views: 1518

Re: Need Help Compressing Mass Amounts of PDFs

Thanks for the kind words samcar455,

do let us know if there is anything more we can do for you.

:-)
by Paul - Tracker Supp
Tue Jan 24, 2012 10:07 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Need Help Compressing Mass Amounts of PDFs
Replies: 5
Views: 1518

Re: Need Help Compressing Mass Amounts of PDFs

Hi again samcar455,

at this point we do not have an End User product that will do this other than what I've detailed already. Select a number of files in Explorer and print them to the driver.

hth
by Paul - Tracker Supp
Tue Jan 24, 2012 9:47 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Imported dynamic stamps - Xchange is rotating them
Replies: 6
Views: 1167

Re: Imported dynamic stamps - Xchange is rotating them

Thanks for that edklein,

that's great that the new stamps are working for you. Do let us know if there is anything more you need from us here.

regards
by Paul - Tracker Supp
Tue Jan 24, 2012 9:45 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Need Help Compressing Mass Amounts of PDFs
Replies: 5
Views: 1518

Re: Need Help Compressing Mass Amounts of PDFs

Hi samcar455, the End User print driver is not really set up to accept large batches like this, mostly because it is a printer and uses the Windows Print subsystem to queue the print jobs. We cannot manage that. You could select a number of PDF files in Windows Explorer and using the right button co...
by Paul - Tracker Supp
Tue Jan 24, 2012 6:58 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Cannot save copy from browser
Replies: 11
Views: 2334

Re: Cannot save copy from browser

Thanks R.Janssen,

thanks for the details and the files - I got them. I'll see about testing this today or tomorrow if I run out of time.

I'll post back here with what I find.
by Paul - Tracker Supp
Tue Jan 24, 2012 6:55 pm
Forum: PDF-XChange Viewer (End Users)
Topic: 2.5.201.... not 3.0......
Replies: 1
Views: 884

Re: 2.5.201.... not 3.0......

Hi acrotrack,

take a look at this for details: https://www.pdf-xchange.com/company ... s/view/111

hth
by Paul - Tracker Supp
Tue Jan 24, 2012 6:49 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Comments menu: possible to modify comments as a whole group?
Replies: 7
Views: 2274

Re: Comments menu: possible to modify comments as a whole gr

Hi Ricaz, if the license is a 'Single User' license then yes you may do that - as long as you both are not using the software. Because we license per user we would expect each user to hold a license. The other side to that coin is that we allow a single user to install the software on a workstation ...
by Paul - Tracker Supp
Tue Jan 24, 2012 4:04 pm
Forum: PDF-XChange Print Drivers
Topic: PDFXchgPro4 - Excel to PDF conversion quit working
Replies: 41
Views: 12128

Re: PDFXchgPro4 - Excel to PDF conversion quit working

Hi Judy, we made some changes in the most recent build to address your issue. We'd like you up update your Viewer, test this and give us some feedback on how it works for you now. You can download the latest version from here: https://www.pdf-xchange.com/downloads Looking forward to hearing your fee...
by Paul - Tracker Supp
Tue Jan 24, 2012 3:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Mouse left-right scroll broken
Replies: 10
Views: 5358

Re: Mouse left-right scroll broken

Hi capn_buzzcut, good news - this was addressed and corrected in the last build. Build 201 is available for download. The exe installer (recommended) is here: https://www.pdf-xchange.com/PDFXVwer.zip Other installers can be found on the Downloads page: https://www.pdf-xchange.com/product/downloads P...
by Paul - Tracker Supp
Tue Jan 24, 2012 3:44 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Cannot save copy from browser
Replies: 11
Views: 2334

Re: Cannot save copy from browser

Hi R.Janssen, thanks for the report. I believe you are the first to report this issue with Seamonkey. It is normal as you say to not be able to save the read-only document, however Save As should work. From your description it would seem that you have the email client set to open PDF attachmentsd di...
by Paul - Tracker Supp
Mon Jan 23, 2012 11:29 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Imported dynamic stamps - Xchange is rotating them
Replies: 6
Views: 1167

Re: Imported dynamic stamps - Xchange is rotating them

Thanks edklein,

we'll take a look and hopefully have some feedback for you tomorrow.

hth
by Paul - Tracker Supp
Mon Jan 23, 2012 8:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't Send E-mail From Outlook 2010
Replies: 19
Views: 4712

Re: Can't Send E-mail From Outlook 2010

Hi sunads,

thanks for the feedback. It's great to hear it is working for you - even if it's not entirely clear exactly what fixed this. If you are happy to leave it as is then so are we. If you need further assistance don't hesitate to post back here.

regards
by Paul - Tracker Supp
Mon Jan 23, 2012 5:33 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Revert to earlier version?
Replies: 5
Views: 1900

Re: Revert to earlier version?

Hi BrianG,

excellent news. We are on schedule for build 201 today. Keep an eye out for that.

regards
by Paul - Tracker Supp
Mon Jan 23, 2012 5:28 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Imported dynamic stamps - Xchange is rotating them
Replies: 6
Views: 1167

Re: Imported dynamic stamps - Xchange is rotating them

Hi edklein, thanks for the post and thanks for evaluating PDF-XChange. Can you tell me if there was any rotation done on the pages prior to the stamps beng applied? Also I'm interested in seeing this - can I ask you to attatch a sample - both pre and post application of the stamp? Please put your at...
by Paul - Tracker Supp
Mon Jan 23, 2012 4:14 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: cropped scanned pdf problem
Replies: 17
Views: 12182

Re: cropped scanned pdf problem

Hi Ricaz,

no need to apologize! Yes - this forum thread is referenced in the Support Ticket so once a resolution is found we will update you here on this thread.

Looking at the ticket just now I see it has a developer assigned to it but has not yet been resolved.

hth
by Paul - Tracker Supp
Mon Jan 23, 2012 4:08 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't Send E-mail From Outlook 2010
Replies: 19
Views: 4712

Re: Can't Send E-mail From Outlook 2010

Hi sunads, my take on this is that this is probably related to the setting within Windows for Outlook to be the default Simple MAPI client. This is more that just setting it as the default mail client. If we want to test the 32/64 bit theory you could try sending email using thye 32 bit 'Portable Ve...
by Paul - Tracker Supp
Mon Jan 23, 2012 3:55 pm
Forum: Office2PDF & MS Office Addin
Topic: Advise
Replies: 1
Views: 2142

Re: Advise

HI Nikonor77, thanks for the post. This is an appropriate place to ask so that's OK. Can you give us a little more detail on what is happening please? What product are you using? You have posted in the Office2PDF ans MS Office Addin Version 4 forum so is it the Addin or Office2PDF that is cauysibng ...
by Paul - Tracker Supp
Fri Jan 20, 2012 11:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: how to block multiple instances of a pdf
Replies: 5
Views: 1797

Re: how to block multiple instances of a pdf

Thanks for that - I'll personally be checking this out over the week end.

:-)
by Paul - Tracker Supp
Fri Jan 20, 2012 8:51 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Error Message if i try to use the print option
Replies: 19
Views: 5127

Re: Error Message if i try to use the print option

Thanks phatair,

we are setting up a 2003 Terminal Server now. We hope to know more early next week.

:-)
by Paul - Tracker Supp
Fri Jan 20, 2012 8:15 pm
Forum: PDF-XChange Viewer (End Users)
Topic: how to block multiple instances of a pdf
Replies: 5
Views: 1797

Re: how to block multiple instances of a pdf

Nice one Ricaz,

is this the tool you used: http://www.autohotkey.com/ ? That might be useful to others who read this.

:-)
by Paul - Tracker Supp
Fri Jan 20, 2012 8:05 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Layer Grouping incorrect
Replies: 5
Views: 3562

Re: Layer Grouping incorrect

Hi quickdraw,

this item has been fixed in the up coming build. Build 201 is slated to be released Monday the 23rd. Please update your Viewer when it is available.
http://www.docu-track.com/knowledgebase ... nt-version
by Paul - Tracker Supp
Fri Jan 20, 2012 6:56 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can I add a shortcut for the command "Search by"?
Replies: 13
Views: 4054

Re: Can I add a shortcut for the command "Search by"?

Hi juanandres_81 there is no way currently to set a keyboard shortcut for the Internet Search. You can set the default Search Provider using the 'Manage Search Provider' feature: http://files.tracker-software.com/forumImages/SearchProviders.png http://files.tracker-software.com/forumImages/ManageSea...
by Paul - Tracker Supp
Thu Jan 19, 2012 8:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Revert to earlier version?
Replies: 5
Views: 1900

Re: Revert to earlier version?

Hi Ricaz, please, no need to apologize, everyone is welcome to participate in these discussions as long as it is done with respect as you have done. You are correct that if the issue was reverting to old settings then an export/import of the settings should do it. I think BrianG is referring to a bu...
by Paul - Tracker Supp
Wed Jan 18, 2012 11:08 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-XChange Viewer help file outdated?
Replies: 5
Views: 1449

Re: PDF-XChange Viewer help file outdated?

Hi gshybrid,

thanks for the feedback. I'm pleased to hear this worked for you.

:D