Hi, PHK
no worries mate - all is well that ends well.
Kind regards,
Paul - Tracker Supp
Search found 6804 matches
- Thu Jan 11, 2024 10:12 pm
- Forum: PDF-XChange Editor
- Topic: Bookmarks Invalidity Report Survives Deletion
- Replies: 8
- Views: 281
- Thu Jan 11, 2024 9:22 pm
- Forum: PDF-XChange Editor
- Topic: Ability to hide empty text field in new comments section SOLVED
- Replies: 17
- Views: 2343
Re: Ability to hide empty text field in new comments section SOLVED
Hi, fcastillo
I see that. I was hoping to hide then using a combination of "Group By" and "Show" from the Comments Pane Options menu but wasn't able to.
Let me see what I can extract from the devs about the concept.
Kind regards,
Paul - Tracker Supp
I see that. I was hoping to hide then using a combination of "Group By" and "Show" from the Comments Pane Options menu but wasn't able to.
Let me see what I can extract from the devs about the concept.
Kind regards,
Paul - Tracker Supp
- Thu Jan 11, 2024 5:19 pm
- Forum: PDF-XChange Editor
- Topic: The Wages of One Long Page: Line Spacing SOLVED
- Replies: 16
- Views: 2645
Re: The Wages of One Long Page: Line Spacing SOLVED
Hi, shade-cabin-hammock you mean like when you select the text in the text edit tool and use the "Format" tab to set the line spacing? image.png That worked for me with a block of text, but each block then overlaps the previous. image(1).png Now if all the text could be selected at once it...
- Thu Jan 11, 2024 5:09 pm
- Forum: PDF-XChange Editor
- Topic: Bookmarks Invalidity Report Survives Deletion
- Replies: 8
- Views: 281
Re: Bookmarks Invalidity Report Survives Deletion
Hi, PHK
thanks for the feedback, you should be able to tell the validator not to worry about childless parents:
Does that help?
Kind regards,
Paul - Tracker Supp
thanks for the feedback, you should be able to tell the validator not to worry about childless parents:
Does that help?
Kind regards,
Paul - Tracker Supp
- Thu Jan 11, 2024 4:59 pm
- Forum: PDF-Tools
- Topic: Update to 10.2.0.384
- Replies: 13
- Views: 575
- Thu Jan 11, 2024 4:58 pm
- Forum: PDF-XChange Editor
- Topic: Move Quick Access Toolbar below ribbon and customizing it
- Replies: 8
- Views: 405
Re: Move Quick Access Toolbar below ribbon and customizing it
and I learned something today that I had missed!Willy Van Nuffel wrote: ↑Wed Jan 10, 2024 9:09 pm ...but a right-mouse-click on the Quick Access Toolbar gives a shortcut-menu that has the option "Show Below the Ribbon"...
- Thu Jan 11, 2024 3:38 pm
- Forum: PDF-XChange Editor
- Topic: Bookmarks Invalidity Report Survives Deletion
- Replies: 8
- Views: 281
Re: Bookmarks Invalidity Report Survives Deletion
Hi, PHK
I went to try and reproduce this but my bookmarks were good and I failed miserably tying to break one. Can I ask you to send the document you have for this please?
Kind regards,
Paul - Tracker Supp
I went to try and reproduce this but my bookmarks were good and I failed miserably tying to break one. Can I ask you to send the document you have for this please?
Kind regards,
Paul - Tracker Supp
- Thu Jan 11, 2024 3:34 pm
- Forum: PDF-XChange Editor
- Topic: Update is being flagged as a Trojan? [false positive]
- Replies: 8
- Views: 299
Re: Update is being flagged as a Trojan?
Hi, nunopaixao we have reported this to Microsoft who have acknowledged it as a false positive and say they have removed it from Defender. I will reach out to the development team leader who liaised with Microsoft to see what we expect to see from that moving forward. I can confidently say it is a f...
- Wed Jan 10, 2024 9:03 pm
- Forum: PDF-XChange Editor
- Topic: Move Quick Access Toolbar below ribbon and customizing it
- Replies: 8
- Views: 405
Re: Move Quick Access Toolbar below ribbon and customizing it
Hi, plannerguy
well I reached out to ask the reasoning for the design decision and will let you know what is said.
Kind regards,
Paul - Tracker Supp
well I reached out to ask the reasoning for the design decision and will let you know what is said.
Kind regards,
Paul - Tracker Supp
- Wed Jan 10, 2024 8:56 pm
- Forum: PDF-XChange Editor
- Topic: Form field spacing
- Replies: 1
- Views: 166
Re: Form field spacing
Hi, darlow
thanks for the report. May we see this PDF in question? If it is sensitive please send it to support@pdf-xchange.com.
Kind regards,
Paul - Tracker Supp
thanks for the report. May we see this PDF in question? If it is sensitive please send it to support@pdf-xchange.com.
Kind regards,
Paul - Tracker Supp
- Wed Jan 10, 2024 5:04 pm
- Forum: PDF-XChange Editor
- Topic: Move Quick Access Toolbar below ribbon and customizing it
- Replies: 8
- Views: 405
Re: Move Quick Access Toolbar below ribbon and customizing it
Hi, plannerguy
it can have items added to it but cannot be relocated. This is by design I believe.
Kind regards,
Paul - Tracker Supp
it can have items added to it but cannot be relocated. This is by design I believe.
Kind regards,
Paul - Tracker Supp
- Tue Jan 09, 2024 10:13 pm
- Forum: OCR- For the PDF-XChange Editor and Viewer
- Topic: Odd character spacing after OCR
- Replies: 9
- Views: 571
Re: Odd character spacing after OCR
Hi, cakeandcustard74 the devs have to do some in depth investigation on this. It may take some time. I have raised a ticket around this so we can keep track of the progress. While for internal use only, should yo refer to RT#6740: OCR character spacing issue here any support staff member should be a...
- Tue Jan 09, 2024 6:29 pm
- Forum: PDF-XChange Editor
- Topic: Gray displayed and printed as yellow
- Replies: 7
- Views: 402
Re: Gray displayed and printed as yellow
Hi, KD952
the first thing to check is whether those 10 have "Document Color Override" enabled and turn it off is so:
Let me know how that goes?
Kind regards,
Paul - Tracker Supp
the first thing to check is whether those 10 have "Document Color Override" enabled and turn it off is so:
Let me know how that goes?
Kind regards,
Paul - Tracker Supp
- Tue Jan 09, 2024 5:57 pm
- Forum: PDF-Tools
- Topic: Update to 10.2.0.384
- Replies: 13
- Views: 575
- Tue Jan 09, 2024 5:46 pm
- Forum: PDF-Tools
- Topic: Update to 10.2.0.384
- Replies: 13
- Views: 575
Re: Update to 10.2.0.384
Hi, gimpel1 understood. Thank you. We are investigating this. The results are inconsistent, identical files in different instances producing different results from Windows Defender. We are confident the files are clean and this is a false positive by Windows Defender. We continue to look for the cau...
- Tue Jan 09, 2024 4:59 pm
- Forum: PDF-Tools
- Topic: Update to 10.2.0.384
- Replies: 13
- Views: 575
Re: Update to 10.2.0.384
Hi, gimpel1
thanks for this. Can you tell us which file you used? Was it the MSI, EXE? Initial checks here show the files as OK so I am keen to know the exact file name of the one that you see reports this.
sincerely
Kind regards,
Paul - Tracker Supp
thanks for this. Can you tell us which file you used? Was it the MSI, EXE? Initial checks here show the files as OK so I am keen to know the exact file name of the one that you see reports this.
sincerely
Kind regards,
Paul - Tracker Supp
- Tue Jan 09, 2024 4:54 pm
- Forum: PDF-XChange Editor
- Topic: Viewing PDFs in IE mode not working with v10.2.0.384
- Replies: 2
- Views: 288
Re: Viewing PDFs in IE mode not working with v10.2.0.384
Hi, Nobbi184
I am having some challenges here too. We are doing some tests and will get back to you here once we have something to tell you.
Thanks for bringing this to our attention.
Kind regards,
Paul - Tracker Supp
I am having some challenges here too. We are doing some tests and will get back to you here once we have something to tell you.
Thanks for bringing this to our attention.
Kind regards,
Paul - Tracker Supp
- Mon Jan 08, 2024 6:17 pm
- Forum: PDF-XChange Editor
- Topic: Page with text+drawing rotated after ocr
- Replies: 1
- Views: 253
Re: Page with text+drawing rotated after ocr
Hi, Eric
thanks for this. Is there any chance we can see the original before OCR was performed? It looks to me that it may be aligning the drawing not the text and I am keen to test it here.
Kind regards,
Paul - Tracker Supp
thanks for this. Is there any chance we can see the original before OCR was performed? It looks to me that it may be aligning the drawing not the text and I am keen to test it here.
Kind regards,
Paul - Tracker Supp
- Mon Jan 08, 2024 4:51 pm
- Forum: OCR- For the PDF-XChange Editor and Viewer
- Topic: Odd character spacing after OCR
- Replies: 9
- Views: 571
Re: Odd character spacing after OCR
Hi, cakeandcustard74
I see the same when I EOCR it here. I am reaching out to the OCR specialist to get his thoughts and will post here what we find.
Kind regards,
Paul - Tracker Supp
I see the same when I EOCR it here. I am reaching out to the OCR specialist to get his thoughts and will post here what we find.
Kind regards,
Paul - Tracker Supp
- Mon Jan 08, 2024 3:27 pm
- Forum: OCR- For the PDF-XChange Editor and Viewer
- Topic: Odd character spacing after OCR
- Replies: 9
- Views: 571
Re: Odd character spacing after OCR
Hi, cakeandcustard74
the sample you provided already has OCR on it and the spacing already there. Do you have a "Pre-OCR" version we can look at?
Kind regards,
Paul - Tracker Supp
the sample you provided already has OCR on it and the spacing already there. Do you have a "Pre-OCR" version we can look at?
Kind regards,
Paul - Tracker Supp
- Fri Jan 05, 2024 9:40 pm
- Forum: How to forum
- Topic: How to Revert back to Vertical Continuous Scroll
- Replies: 6
- Views: 506
- Fri Jan 05, 2024 4:27 pm
- Forum: PDF-XChange Editor
- Topic: Text field character separation SOLVED
- Replies: 10
- Views: 773
Re: Text field character separation SOLVED
Hi, impreza13 thanks for the post. Editing text in a PDF is far from trivial. Nothing in a PDF is "flows", it is all 100% coordinate based and everything gets it's own coordinates. There are two text editing modes, one where we try and group text in logical "blocks" and another w...
- Fri Jan 05, 2024 3:20 pm
- Forum: Editor plugins
- Topic: Sharepoint plugin support for managed metadata properties
- Replies: 1
- Views: 358
Re: Sharepoint plugin support for managed metadata properties
Hi, dboef
10.1.3.383 is the latest and should be better. There will be another release with further fixes soon, so I am keen to hear if 10.1.3.383 works for you.
Kind regards,
Paul - Tracker Supp
10.1.3.383 is the latest and should be better. There will be another release with further fixes soon, so I am keen to hear if 10.1.3.383 works for you.
Kind regards,
Paul - Tracker Supp
- Thu Jan 04, 2024 3:07 pm
- Forum: Office2PDF & MS Office Addin
- Topic: Portfolio- how to add more emails in Outlook
- Replies: 7
- Views: 622
Re: Portfolio- how to add more emails in Outlook
Hi, j.schneider thanks for the feedback, it all makes it's way to the team. and I expect some of this to be done, though as always what does get prioritized is always at the development team's discretion. Regarding the translations, we rely on volunteers for that, maybe this will come soon, hard to ...
- Wed Jan 03, 2024 8:18 pm
- Forum: PDF-XChange Editor
- Topic: Bug Report: Rename File Does Not Work If Only Changing Case SOLVED
- Replies: 11
- Views: 2419
Re: Bug Report: Rename File Does Not Work If Only Changing Case SOLVED
Hi, all
I have had it confirmed this is a bug that will be squashed for the next build.
Note this includes filtering the "unacceptable" characters as well as fixing capitalization on Rename.
Thanks for bringing it to our attention.
Kind regards,
Paul - Tracker Supp
I have had it confirmed this is a bug that will be squashed for the next build.
Note this includes filtering the "unacceptable" characters as well as fixing capitalization on Rename.
Thanks for bringing it to our attention.
Kind regards,
Paul - Tracker Supp
- Wed Jan 03, 2024 6:18 pm
- Forum: PDF-XChange Editor
- Topic: Bug Report: Rename File Does Not Work If Only Changing Case SOLVED
- Replies: 11
- Views: 2419
Re: Bug Report: Rename File Does Not Work If Only Changing Case SOLVED
Hi, Jensen Head
I have asked the devs their thoughts on this and will let you know what they think.
Kind regards,
Paul - Tracker Supp
I have asked the devs their thoughts on this and will let you know what they think.
Kind regards,
Paul - Tracker Supp
- Wed Jan 03, 2024 6:00 pm
- Forum: PDF-XChange Editor
- Topic: Quotes are automatically added to the value of the "Author" field in the "Document Info" block of the "Description" tab
- Replies: 1
- Views: 375
Re: Quotes are automatically added to the value of the "Author" field in the "Document Info" block of the "Description"
Hi, Jensen Head thanks for the report. I only see it when there are multiple authors, comma separated. image.png Multiple words without a comma separator are fine. image(1).png The behaviour is the same as Adobe. You may use a semi-colon as a separator: image(2).png I hope that helps Kind regards, P...
- Tue Jan 02, 2024 8:24 pm
- Forum: PDF-XChange Editor
- Topic: Other Than OCR SOLVED
- Replies: 3
- Views: 876
Re: Other Than OCR SOLVED
Hi, shade-cabin-hammock hard to say without seeing the file. Is it already text based - does it have an associate font already? OCR will assign a font if it can, and there isn't much else available if the text has no associated font data. If you want to send the file to support@pdf-xchange.com we ca...
- Sat Dec 30, 2023 12:04 am
- Forum: PDF-XChange Editor
- Topic: "Print as image" option behaves oddly.
- Replies: 11
- Views: 793
Re: "Print as image" option behaves oddly.
Hi, willyg
it depends on the document. Not all documents will be the same, some parts get rasterized when others don't.
There are too many variables to say generically. It is a case by case situation. I hope that helps.
Kind regards,
Paul - Tracker Supp
it depends on the document. Not all documents will be the same, some parts get rasterized when others don't.
There are too many variables to say generically. It is a case by case situation. I hope that helps.
Kind regards,
Paul - Tracker Supp
- Fri Dec 29, 2023 11:25 pm
- Forum: Office2PDF & MS Office Addin
- Topic: Output not PDF/A-2b as selected SOLVED
- Replies: 9
- Views: 5830
Re: Output not PDF/A-2b as selected SOLVED
Hi, User4455 it definitely should be a PDF/A-2b - I tested here and mine was. I validated it here: https://www.pdfen.com/pdf-a-validator What version of the software are you running? Is it the latest? 10.1.3.383? May we see your output file perhaps? email it to support@pdf-xchange.com if it is priva...
- Thu Dec 28, 2023 5:36 pm
- Forum: PDF-XChange Editor
- Topic: How can I see (verify) the ICC color profile of a PDF?
- Replies: 20
- Views: 6378
Re: How can I see (verify) the ICC color profile of a PDF?
I guess we wait and see what comes.Laserjones wrote: ↑Thu Dec 28, 2023 4:09 pm But as you can read above, Daniel already created a Feature Request to provide more information in a future release.
- Fri Dec 22, 2023 4:26 pm
- Forum: PDF-XChange Editor
- Topic: Document Recovery Pane Opening automatically at every document close
- Replies: 4
- Views: 1371
Re: Document Recovery Pane Opening automatically at every document close
Hi, CovenStine
you need to remove the recovery info (select it then hit the Delete icon):
or change the settings to not bug you when it is still there:
I hope that helps.
Kind regards,
Paul - Tracker Supp
you need to remove the recovery info (select it then hit the Delete icon):
or change the settings to not bug you when it is still there:
I hope that helps.
Kind regards,
Paul - Tracker Supp
- Thu Dec 21, 2023 8:26 pm
- Forum: PDF-XChange Editor
- Topic: Making the "text indicator" in highlight comments transparent is possible? SOLVED
- Replies: 35
- Views: 6175
Re: Making the "text indicator" in highlight comments transparent is possible? SOLVED
Hi, 329 I bumped the ticket and raised the priority on the ticket. That does not guarantee a change on their side, just that support is "requesting" that it's priority be raised, at the end of the day, it will be at the development team leader's discretion when this gets done and we have a...
- Tue Dec 19, 2023 11:32 pm
- Forum: PDF-XChange Editor
- Topic: Forced Exit
- Replies: 19
- Views: 5425
Re: Forced Exit
Hi, bwelsh_tracker the next time M$ forces me to update and restart. Does this explain why the Editor is closing? Was it Windows trying to restart? At the end of the day, the editor will not send itself a shutdown message unless you tell it to. Something must be sending the Editor the close command ...
- Tue Dec 19, 2023 7:21 pm
- Forum: PDF-XChange Editor
- Topic: javascript: custom menu item to Mirror (Flip) annotations SOLVED
- Replies: 15
- Views: 6528
Re: javascript: custom menu item to Mirror (Flip) annotations SOLVED
Hi, David.P there is no option to specify a ribbon on which to put the Tool. If you are using the Classic menu yo can then tell it what menu it should be on: 5th8pk8C1NZgk9Av.png // This adds a menu item app.addMenuItem( { cName: "changeColorAllMenu", cUser: "Change Colors…", oIc...
- Mon Dec 18, 2023 9:23 pm
- Forum: PDF-XChange Editor
- Topic: Build 359,370 Bug: Duplicate Pages... Copy with Rename fails
- Replies: 5
- Views: 2368
- Mon Dec 18, 2023 9:22 pm
- Forum: PDF-XChange Editor
- Topic: change default author name SOLVED
- Replies: 4
- Views: 3516
Re: change default author name SOLVED
Hi, hasansins
by default it will use the value in the Name field in the Identity category of the preferences:
There is also an option to force its; Does that give you what you need?
Kind regards,
Paul - Tracker Supp
by default it will use the value in the Name field in the Identity category of the preferences:
There is also an option to force its; Does that give you what you need?
Kind regards,
Paul - Tracker Supp
- Fri Dec 15, 2023 10:05 pm
- Forum: PDF-XChange (End Users FR)
- Topic: Text/regex when creating links from bookmarks
- Replies: 3
- Views: 7130
- Fri Dec 15, 2023 10:04 pm
- Forum: PDF-XChange Editor
- Topic: Combine text in Bookmarks from Page text SOLVED
- Replies: 10
- Views: 9382
Re: Combine text in Bookmarks from Page text SOLVED
Hi, Mathew
OK - great that you can handle it as is. I guess we wait and see what the devs offer, if anything.
cheers
Kind regards,
Paul - Tracker Supp
OK - great that you can handle it as is. I guess we wait and see what the devs offer, if anything.
cheers
Kind regards,
Paul - Tracker Supp
- Thu Dec 07, 2023 5:07 pm
- Forum: PDF-XChange Editor
- Topic: A Bit of Flattening? SOLVED
- Replies: 9
- Views: 11891
Re: A Bit of Flattening? SOLVED
Hi, shade-cabin-hammock
well thank you indeed for the kind words. It IS a pleasure to help, and when that help is appreciated the warm fuzzies abound!
Is anyone else here also old enough to remember "warm fuzzies"?
I appreciate the warm fuzzies today!
Kind regards,
Paul - Tracker Supp
well thank you indeed for the kind words. It IS a pleasure to help, and when that help is appreciated the warm fuzzies abound!
Is anyone else here also old enough to remember "warm fuzzies"?
I appreciate the warm fuzzies today!
Kind regards,
Paul - Tracker Supp
- Thu Dec 07, 2023 4:57 pm
- Forum: PDF-XChange Editor
- Topic: Copying Fields from a Completed, Signed PDF
- Replies: 3
- Views: 4629
Re: Copying Fields from a Completed, Signed PDF
Hi, connor.tepfer You should be able to copy the content, it depends on the options you have set in your signature field I believe. You should also be able to export the data to file: image.png Can you copy the content of the fields attached PDF? LockedFieldsOnSigning.pdf Can you send a screen shot ...
- Wed Dec 06, 2023 6:47 pm
- Forum: PDF-XChange Editor
- Topic: Microsoft Teams Add-In
- Replies: 5
- Views: 4133
Re: Microsoft Teams Add-In
Hi, deaton yes - we are working on just that. It is not trivial however and we do not get "cooperation" from Microsoft as Adobe do. They have forged a "special relationship". We will do what we can. Hopefully you will see something in 2024 - but I cannot promise at this juncture ...
- Tue Dec 05, 2023 10:48 pm
- Forum: PDF-XChange Editor
- Topic: A Bit of Flattening? SOLVED
- Replies: 9
- Views: 11891
Re: A Bit of Flattening? SOLVED
Good call David. - I was thinking I'd play around with that and the "Sanitize Document" feature as well to see if I can get a better OCR starting point.
Kind regards,
Paul - Tracker Supp
Kind regards,
Paul - Tracker Supp
- Tue Dec 05, 2023 8:52 pm
- Forum: PDF-XChange Editor
- Topic: A Bit of Flattening? SOLVED
- Replies: 9
- Views: 11891
Re: A Bit of Flattening? SOLVED
Hi, shade-cabin-hammock The flatten command from the Comments ribbon can be applied to the entire document, or a page range: image.png I think the OCR however is likely needed as well if you have a mix of images and text that needs to be selectable. If you want to drop your file to us I would be hap...
- Tue Dec 05, 2023 5:38 pm
- Forum: PDF-XChange Editor
- Topic: Suggestion: file name in tabs as right-aligned
- Replies: 4
- Views: 5048
- Tue Dec 05, 2023 3:47 pm
- Forum: PDF-XChange (End Users FR)
- Topic: Create links from bookmarks
- Replies: 3
- Views: 4398
Re: Create links from bookmarks
Hi, Nemo
I had expected flattening the stamp to do the trick. Can you post the PDF or email it to support@pdf-xchange.com and we will take a look?
Kind regards,
Paul - Tracker Supp
I had expected flattening the stamp to do the trick. Can you post the PDF or email it to support@pdf-xchange.com and we will take a look?
Kind regards,
Paul - Tracker Supp
- Mon Dec 04, 2023 11:03 pm
- Forum: PDF-XChange Editor
- Topic: [Feature request] Add "Move file" function to the file tab
- Replies: 7
- Views: 5046
Re: [Feature request] Add "Move file" function to the file tab
Hi, sibojang9 I passed the request on the Editor development team lead and he agrees it is something worth doing. We will add the feature in a future build. I do not have an ETA for delivery of the feature, but it is now officially in the works. While for internal use only, if you ask about RT#6722:...
- Mon Dec 04, 2023 10:39 pm
- Forum: PDF-XChange Editor
- Topic: Session save text color shade + keyboard shortcut
- Replies: 5
- Views: 5310
Re: Session save text color shade + keyboard shortcut
I guess we will; have to wait and see what the guys do to make it easier to see/read. They did say they would look into it. I do however have another suggestion: Shift+Tab does NOT highlight the search field when you open "manage sessions". This would be very helpful. I agree that the sess...
- Fri Dec 01, 2023 10:02 pm
- Forum: PDF-XChange Editor
- Topic: Session save text color shade + keyboard shortcut
- Replies: 5
- Views: 5310
Re: Session save text color shade + keyboard shortcut
Hi, MedBooster the two are different because one is on the document and one is a dialogue window. The former is not influenced by the current Windows Theme, the latter is. If I understand this correctly, you believe that the colour in the dialogue makes it difficult to read and that we should make i...
- Mon Nov 27, 2023 10:29 pm
- Forum: PDF-XChange Editor
- Topic: Editing the Recent Files list
- Replies: 3
- Views: 2558
Re: Editing the Recent Files list
Hi, XChangeGirl
unfortunately that recents list is not a simple text file that can be edited. Your best option is to expunge the broken links and set up new ones.
sorry.
Kind regards,
Paul - Tracker Supp
unfortunately that recents list is not a simple text file that can be edited. Your best option is to expunge the broken links and set up new ones.
sorry.
Kind regards,
Paul - Tracker Supp