Search found 6804 matches

by Paul - Tracker Supp
Thu Jan 11, 2024 10:12 pm
Forum: PDF-XChange Editor
Topic: Bookmarks Invalidity Report Survives Deletion
Replies: 8
Views: 281

Re: Bookmarks Invalidity Report Survives Deletion

Hi, PHK

no worries mate - all is well that ends well. :)

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Thu Jan 11, 2024 9:22 pm
Forum: PDF-XChange Editor
Topic: Ability to hide empty text field in new comments section SOLVED
Replies: 17
Views: 2343

Re: Ability to hide empty text field in new comments section SOLVED

Hi, fcastillo

I see that. I was hoping to hide then using a combination of "Group By" and "Show" from the Comments Pane Options menu but wasn't able to.

Let me see what I can extract from the devs about the concept.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Thu Jan 11, 2024 5:19 pm
Forum: PDF-XChange Editor
Topic: The Wages of One Long Page: Line Spacing SOLVED
Replies: 16
Views: 2645

Re: The Wages of One Long Page: Line Spacing SOLVED

Hi, shade-cabin-hammock you mean like when you select the text in the text edit tool and use the "Format" tab to set the line spacing? image.png That worked for me with a block of text, but each block then overlaps the previous. image(1).png Now if all the text could be selected at once it...
by Paul - Tracker Supp
Thu Jan 11, 2024 5:09 pm
Forum: PDF-XChange Editor
Topic: Bookmarks Invalidity Report Survives Deletion
Replies: 8
Views: 281

Re: Bookmarks Invalidity Report Survives Deletion

Hi, PHK

thanks for the feedback, you should be able to tell the validator not to worry about childless parents:
image.png
Does that help?

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Thu Jan 11, 2024 4:59 pm
Forum: PDF-Tools
Topic: Update to 10.2.0.384
Replies: 13
Views: 575

Update to 10.2.0.384

:)
by Paul - Tracker Supp
Thu Jan 11, 2024 4:58 pm
Forum: PDF-XChange Editor
Topic: Move Quick Access Toolbar below ribbon and customizing it
Replies: 8
Views: 405

Re: Move Quick Access Toolbar below ribbon and customizing it

Willy Van Nuffel wrote: Wed Jan 10, 2024 9:09 pm ...but a right-mouse-click on the Quick Access Toolbar gives a shortcut-menu that has the option "Show Below the Ribbon"...
and I learned something today that I had missed! :D
by Paul - Tracker Supp
Thu Jan 11, 2024 3:38 pm
Forum: PDF-XChange Editor
Topic: Bookmarks Invalidity Report Survives Deletion
Replies: 8
Views: 281

Re: Bookmarks Invalidity Report Survives Deletion

Hi, PHK

I went to try and reproduce this but my bookmarks were good and I failed miserably tying to break one. Can I ask you to send the document you have for this please?

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Thu Jan 11, 2024 3:34 pm
Forum: PDF-XChange Editor
Topic: Update is being flagged as a Trojan? [false positive]
Replies: 8
Views: 299

Re: Update is being flagged as a Trojan?

Hi, nunopaixao we have reported this to Microsoft who have acknowledged it as a false positive and say they have removed it from Defender. I will reach out to the development team leader who liaised with Microsoft to see what we expect to see from that moving forward. I can confidently say it is a f...
by Paul - Tracker Supp
Wed Jan 10, 2024 9:03 pm
Forum: PDF-XChange Editor
Topic: Move Quick Access Toolbar below ribbon and customizing it
Replies: 8
Views: 405

Re: Move Quick Access Toolbar below ribbon and customizing it

Hi, plannerguy

well I reached out to ask the reasoning for the design decision and will let you know what is said.

:D

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Wed Jan 10, 2024 8:56 pm
Forum: PDF-XChange Editor
Topic: Form field spacing
Replies: 1
Views: 166

Re: Form field spacing

Hi, darlow

thanks for the report. May we see this PDF in question? If it is sensitive please send it to support@pdf-xchange.com.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Wed Jan 10, 2024 5:04 pm
Forum: PDF-XChange Editor
Topic: Move Quick Access Toolbar below ribbon and customizing it
Replies: 8
Views: 405

Re: Move Quick Access Toolbar below ribbon and customizing it

Hi, plannerguy

it can have items added to it but cannot be relocated. This is by design I believe.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Tue Jan 09, 2024 10:13 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Odd character spacing after OCR
Replies: 9
Views: 571

Re: Odd character spacing after OCR

Hi, cakeandcustard74 the devs have to do some in depth investigation on this. It may take some time. I have raised a ticket around this so we can keep track of the progress. While for internal use only, should yo refer to RT#6740: OCR character spacing issue here any support staff member should be a...
by Paul - Tracker Supp
Tue Jan 09, 2024 6:29 pm
Forum: PDF-XChange Editor
Topic: Gray displayed and printed as yellow
Replies: 7
Views: 402

Re: Gray displayed and printed as yellow

Hi, KD952

the first thing to check is whether those 10 have "Document Color Override" enabled and turn it off is so:

image.png
Let me know how that goes?

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Tue Jan 09, 2024 5:57 pm
Forum: PDF-Tools
Topic: Update to 10.2.0.384
Replies: 13
Views: 575

Update to 10.2.0.384

:)
by Paul - Tracker Supp
Tue Jan 09, 2024 5:46 pm
Forum: PDF-Tools
Topic: Update to 10.2.0.384
Replies: 13
Views: 575

Re: Update to 10.2.0.384

Hi, gimpel1 understood. Thank you. We are investigating this. The results are inconsistent, identical files in different instances producing different results from Windows Defender. We are confident the files are clean and this is a false positive by Windows Defender. We continue to look for the cau...
by Paul - Tracker Supp
Tue Jan 09, 2024 4:59 pm
Forum: PDF-Tools
Topic: Update to 10.2.0.384
Replies: 13
Views: 575

Re: Update to 10.2.0.384

Hi, gimpel1

thanks for this. Can you tell us which file you used? Was it the MSI, EXE? Initial checks here show the files as OK so I am keen to know the exact file name of the one that you see reports this.

sincerely

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Tue Jan 09, 2024 4:54 pm
Forum: PDF-XChange Editor
Topic: Viewing PDFs in IE mode not working with v10.2.0.384
Replies: 2
Views: 288

Re: Viewing PDFs in IE mode not working with v10.2.0.384

Hi, Nobbi184

I am having some challenges here too. We are doing some tests and will get back to you here once we have something to tell you.

Thanks for bringing this to our attention.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Mon Jan 08, 2024 6:17 pm
Forum: PDF-XChange Editor
Topic: Page with text+drawing rotated after ocr
Replies: 1
Views: 253

Re: Page with text+drawing rotated after ocr

Hi, Eric

thanks for this. Is there any chance we can see the original before OCR was performed? It looks to me that it may be aligning the drawing not the text and I am keen to test it here.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Mon Jan 08, 2024 4:51 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Odd character spacing after OCR
Replies: 9
Views: 571

Re: Odd character spacing after OCR

Hi, cakeandcustard74

I see the same when I EOCR it here. I am reaching out to the OCR specialist to get his thoughts and will post here what we find.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Mon Jan 08, 2024 3:27 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Odd character spacing after OCR
Replies: 9
Views: 571

Re: Odd character spacing after OCR

Hi, cakeandcustard74

the sample you provided already has OCR on it and the spacing already there. Do you have a "Pre-OCR" version we can look at?

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Fri Jan 05, 2024 4:27 pm
Forum: PDF-XChange Editor
Topic: Text field character separation SOLVED
Replies: 10
Views: 773

Re: Text field character separation SOLVED

Hi, impreza13 thanks for the post. Editing text in a PDF is far from trivial. Nothing in a PDF is "flows", it is all 100% coordinate based and everything gets it's own coordinates. There are two text editing modes, one where we try and group text in logical "blocks" and another w...
by Paul - Tracker Supp
Fri Jan 05, 2024 3:20 pm
Forum: Editor plugins
Topic: Sharepoint plugin support for managed metadata properties
Replies: 1
Views: 358

Re: Sharepoint plugin support for managed metadata properties

Hi, dboef

10.1.3.383 is the latest and should be better. There will be another release with further fixes soon, so I am keen to hear if 10.1.3.383 works for you.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Thu Jan 04, 2024 3:07 pm
Forum: Office2PDF & MS Office Addin
Topic: Portfolio- how to add more emails in Outlook
Replies: 7
Views: 622

Re: Portfolio- how to add more emails in Outlook

Hi, j.schneider thanks for the feedback, it all makes it's way to the team. and I expect some of this to be done, though as always what does get prioritized is always at the development team's discretion. Regarding the translations, we rely on volunteers for that, maybe this will come soon, hard to ...
by Paul - Tracker Supp
Wed Jan 03, 2024 8:18 pm
Forum: PDF-XChange Editor
Topic: Bug Report: Rename File Does Not Work If Only Changing Case SOLVED
Replies: 11
Views: 2419

Re: Bug Report: Rename File Does Not Work If Only Changing Case SOLVED

Hi, all

I have had it confirmed this is a bug that will be squashed for the next build.

Note this includes filtering the "unacceptable" characters as well as fixing capitalization on Rename.

Thanks for bringing it to our attention.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Wed Jan 03, 2024 6:18 pm
Forum: PDF-XChange Editor
Topic: Bug Report: Rename File Does Not Work If Only Changing Case SOLVED
Replies: 11
Views: 2419

Re: Bug Report: Rename File Does Not Work If Only Changing Case SOLVED

Hi, Jensen Head

I have asked the devs their thoughts on this and will let you know what they think.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Wed Jan 03, 2024 6:00 pm
Forum: PDF-XChange Editor
Topic: Quotes are automatically added to the value of the "Author" field in the "Document Info" block of the "Description" tab
Replies: 1
Views: 375

Re: Quotes are automatically added to the value of the "Author" field in the "Document Info" block of the "Description"

Hi, Jensen Head thanks for the report. I only see it when there are multiple authors, comma separated. image.png Multiple words without a comma separator are fine. image(1).png The behaviour is the same as Adobe. You may use a semi-colon as a separator: image(2).png I hope that helps Kind regards, P...
by Paul - Tracker Supp
Tue Jan 02, 2024 8:24 pm
Forum: PDF-XChange Editor
Topic: Other Than OCR SOLVED
Replies: 3
Views: 876

Re: Other Than OCR SOLVED

Hi, shade-cabin-hammock hard to say without seeing the file. Is it already text based - does it have an associate font already? OCR will assign a font if it can, and there isn't much else available if the text has no associated font data. If you want to send the file to support@pdf-xchange.com we ca...
by Paul - Tracker Supp
Sat Dec 30, 2023 12:04 am
Forum: PDF-XChange Editor
Topic: "Print as image" option behaves oddly.
Replies: 11
Views: 793

Re: "Print as image" option behaves oddly.

Hi, willyg

it depends on the document. Not all documents will be the same, some parts get rasterized when others don't.

There are too many variables to say generically. It is a case by case situation. I hope that helps.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Fri Dec 29, 2023 11:25 pm
Forum: Office2PDF & MS Office Addin
Topic: Output not PDF/A-2b as selected SOLVED
Replies: 9
Views: 5830

Re: Output not PDF/A-2b as selected SOLVED

Hi, User4455 it definitely should be a PDF/A-2b - I tested here and mine was. I validated it here: https://www.pdfen.com/pdf-a-validator What version of the software are you running? Is it the latest? 10.1.3.383? May we see your output file perhaps? email it to support@pdf-xchange.com if it is priva...
by Paul - Tracker Supp
Thu Dec 28, 2023 5:36 pm
Forum: PDF-XChange Editor
Topic: How can I see (verify) the ICC color profile of a PDF?
Replies: 20
Views: 6378

Re: How can I see (verify) the ICC color profile of a PDF?

Laserjones wrote: Thu Dec 28, 2023 4:09 pm But as you can read above, Daniel already created a Feature Request to provide more information in a future release.
I guess we wait and see what comes.
by Paul - Tracker Supp
Fri Dec 22, 2023 4:26 pm
Forum: PDF-XChange Editor
Topic: Document Recovery Pane Opening automatically at every document close
Replies: 4
Views: 1371

Re: Document Recovery Pane Opening automatically at every document close

Hi, CovenStine

you need to remove the recovery info (select it then hit the Delete icon):
image(1).png
or change the settings to not bug you when it is still there:
image.png
I hope that helps.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Thu Dec 21, 2023 8:26 pm
Forum: PDF-XChange Editor
Topic: Making the "text indicator" in highlight comments transparent is possible? SOLVED
Replies: 35
Views: 6175

Re: Making the "text indicator" in highlight comments transparent is possible? SOLVED

Hi, 329 I bumped the ticket and raised the priority on the ticket. That does not guarantee a change on their side, just that support is "requesting" that it's priority be raised, at the end of the day, it will be at the development team leader's discretion when this gets done and we have a...
by Paul - Tracker Supp
Tue Dec 19, 2023 11:32 pm
Forum: PDF-XChange Editor
Topic: Forced Exit
Replies: 19
Views: 5425

Re: Forced Exit

Hi, bwelsh_tracker the next time M$ forces me to update and restart. Does this explain why the Editor is closing? Was it Windows trying to restart? At the end of the day, the editor will not send itself a shutdown message unless you tell it to. Something must be sending the Editor the close command ...
by Paul - Tracker Supp
Tue Dec 19, 2023 7:21 pm
Forum: PDF-XChange Editor
Topic: javascript: custom menu item to Mirror (Flip) annotations SOLVED
Replies: 15
Views: 6528

Re: javascript: custom menu item to Mirror (Flip) annotations SOLVED

Hi, David.P there is no option to specify a ribbon on which to put the Tool. If you are using the Classic menu yo can then tell it what menu it should be on: 5th8pk8C1NZgk9Av.png // This adds a menu item app.addMenuItem( { cName: "changeColorAllMenu", cUser: "Change Colors…", oIc...
by Paul - Tracker Supp
Mon Dec 18, 2023 9:22 pm
Forum: PDF-XChange Editor
Topic: change default author name SOLVED
Replies: 4
Views: 3516

Re: change default author name SOLVED

Hi, hasansins

by default it will use the value in the Name field in the Identity category of the preferences:
image.png
There is also an option to force its;
image(2).png
Does that give you what you need?

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Fri Dec 15, 2023 10:04 pm
Forum: PDF-XChange Editor
Topic: Combine text in Bookmarks from Page text SOLVED
Replies: 10
Views: 9382

Re: Combine text in Bookmarks from Page text SOLVED

Hi, Mathew

OK - great that you can handle it as is. I guess we wait and see what the devs offer, if anything.

cheers

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Thu Dec 07, 2023 5:07 pm
Forum: PDF-XChange Editor
Topic: A Bit of Flattening? SOLVED
Replies: 9
Views: 11891

Re: A Bit of Flattening? SOLVED

Hi, shade-cabin-hammock

well thank you indeed for the kind words. It IS a pleasure to help, and when that help is appreciated the warm fuzzies abound!

Is anyone else here also old enough to remember "warm fuzzies"?

I appreciate the warm fuzzies today!

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Thu Dec 07, 2023 4:57 pm
Forum: PDF-XChange Editor
Topic: Copying Fields from a Completed, Signed PDF
Replies: 3
Views: 4629

Re: Copying Fields from a Completed, Signed PDF

Hi, connor.tepfer You should be able to copy the content, it depends on the options you have set in your signature field I believe. You should also be able to export the data to file: image.png Can you copy the content of the fields attached PDF? LockedFieldsOnSigning.pdf Can you send a screen shot ...
by Paul - Tracker Supp
Wed Dec 06, 2023 6:47 pm
Forum: PDF-XChange Editor
Topic: Microsoft Teams Add-In
Replies: 5
Views: 4133

Re: Microsoft Teams Add-In

Hi, deaton yes - we are working on just that. It is not trivial however and we do not get "cooperation" from Microsoft as Adobe do. They have forged a "special relationship". We will do what we can. Hopefully you will see something in 2024 - but I cannot promise at this juncture ...
by Paul - Tracker Supp
Tue Dec 05, 2023 10:48 pm
Forum: PDF-XChange Editor
Topic: A Bit of Flattening? SOLVED
Replies: 9
Views: 11891

Re: A Bit of Flattening? SOLVED

Good call David. - I was thinking I'd play around with that and the "Sanitize Document" feature as well to see if I can get a better OCR starting point.

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Tue Dec 05, 2023 8:52 pm
Forum: PDF-XChange Editor
Topic: A Bit of Flattening? SOLVED
Replies: 9
Views: 11891

Re: A Bit of Flattening? SOLVED

Hi, shade-cabin-hammock The flatten command from the Comments ribbon can be applied to the entire document, or a page range: image.png I think the OCR however is likely needed as well if you have a mix of images and text that needs to be selectable. If you want to drop your file to us I would be hap...
by Paul - Tracker Supp
Tue Dec 05, 2023 3:47 pm
Forum: PDF-XChange (End Users FR)
Topic: Create links from bookmarks
Replies: 3
Views: 4398

Re: Create links from bookmarks

Hi, Nemo

I had expected flattening the stamp to do the trick. Can you post the PDF or email it to support@pdf-xchange.com and we will take a look?

Kind regards,
Paul - Tracker Supp
by Paul - Tracker Supp
Mon Dec 04, 2023 11:03 pm
Forum: PDF-XChange Editor
Topic: [Feature request] Add "Move file" function to the file tab
Replies: 7
Views: 5046

Re: [Feature request] Add "Move file" function to the file tab

Hi, sibojang9 I passed the request on the Editor development team lead and he agrees it is something worth doing. We will add the feature in a future build. I do not have an ETA for delivery of the feature, but it is now officially in the works. While for internal use only, if you ask about RT#6722:...
by Paul - Tracker Supp
Mon Dec 04, 2023 10:39 pm
Forum: PDF-XChange Editor
Topic: Session save text color shade + keyboard shortcut
Replies: 5
Views: 5310

Re: Session save text color shade + keyboard shortcut

I guess we will; have to wait and see what the guys do to make it easier to see/read. They did say they would look into it. I do however have another suggestion: Shift+Tab does NOT highlight the search field when you open "manage sessions". This would be very helpful. I agree that the sess...
by Paul - Tracker Supp
Fri Dec 01, 2023 10:02 pm
Forum: PDF-XChange Editor
Topic: Session save text color shade + keyboard shortcut
Replies: 5
Views: 5310

Re: Session save text color shade + keyboard shortcut

Hi, MedBooster the two are different because one is on the document and one is a dialogue window. The former is not influenced by the current Windows Theme, the latter is. If I understand this correctly, you believe that the colour in the dialogue makes it difficult to read and that we should make i...
by Paul - Tracker Supp
Mon Nov 27, 2023 10:29 pm
Forum: PDF-XChange Editor
Topic: Editing the Recent Files list
Replies: 3
Views: 2558

Re: Editing the Recent Files list

Hi, XChangeGirl

unfortunately that recents list is not a simple text file that can be edited. Your best option is to expunge the broken links and set up new ones.

sorry.

Kind regards,
Paul - Tracker Supp