Search found 5199 matches

by John - Tracker Supp
Thu Apr 28, 2016 3:10 pm
Forum: PDF-XChange Editor
Topic: ADF-Scanning with Epson WF-7620 ?!?
Replies: 5
Views: 1743

Re: ADF-Scanning with Epson WF-7620 ?!?

Hi,

I am using my 7620 (network) scanner no problem with 64 bit Windows over WIFI using the supplied WIA drivers - please see attached ;
by John - Tracker Supp
Thu Apr 28, 2016 8:52 am
Forum: PDF-XChange Print Drivers
Topic: Output Different in MSIE & FF
Replies: 11
Views: 4284

Re: Output Different in MSIE & FF

Thanks for the update George and pleased things seem to have been resolved. Sometimes a clean install is the only way for many issues in Windows generally as things can get a little 'dirty' - our dev team members do a complete Windows re-install every 6 months or so just to avert these sorts of issu...
by John - Tracker Supp
Thu Apr 28, 2016 8:47 am
Forum: PDF-XChange Editor
Topic: Save As ... in the directory of source file
Replies: 11
Views: 3276

Re: Save As ... in the directory of source file

Thanks Chris - appreciate you stepping in - that is indeed what I believe is needed :)

Correct Michael ?
by John - Tracker Supp
Thu Apr 28, 2016 8:39 am
Forum: PDF-XChange Viewer SDK
Topic: CmdDockPane of AxCoPDFXCview Control in MainForm.
Replies: 10
Views: 4114

Re: CmdDockPane of AxCoPDFXCview Control in MainForm.

Hi,

Apologies for the delay - I have contacted the team member responsible directly and hope to have an answer from him later today when our Canadian office opens for business.

Thanks for your patience.
by John - Tracker Supp
Wed Apr 27, 2016 7:07 am
Forum: PDF-XChange Print Drivers
Topic: PDF XChange Printing in Outlook
Replies: 4
Views: 2663

Re: PDF XChange Printing in Outlook

The problem is with the English User Interface, not the German one. It has already been located and will be corrected in the next build release.

Thanks for your patience.
by John - Tracker Supp
Wed Apr 27, 2016 6:46 am
Forum: PDF-XChange Print Drivers
Topic: could not create temporary file
Replies: 16
Views: 8331

Re: could not create temporary file

Can we please get some info on your Windows OS and the version of the driver being used ?

Thanks
by John - Tracker Supp
Wed Apr 27, 2016 6:43 am
Forum: PDF-XChange Print Drivers
Topic: PDF XChange Printing in Outlook
Replies: 4
Views: 2663

Re: PDF XChange Printing in Outlook

Hi, This is not a bug - pdfSaver (the utility that provides this function) tries to pop the save as dialog in foreground but it is not always possible. MS prevents background apps (like pdfSaver) from showing foreground windows - it is a kind of protection from different kind of adware - but in this...
by John - Tracker Supp
Wed Apr 27, 2016 6:31 am
Forum: PDF-XChange Print Drivers
Topic: Output Different in MSIE & FF
Replies: 11
Views: 4284

Re: Output Different in MSIE & FF

Hi George, The actual print layout/density etc will is determined by the output viewer rather than PDF-XChange which can only interpret the results sent from the 'print' option in the viewer and generate those so I don't think its a PDF-XChange issue and therefore you will not find any help in the m...
by John - Tracker Supp
Tue Apr 26, 2016 2:26 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Add-On Activate on IE 11
Replies: 4
Views: 1903

Re: Add-On Activate on IE 11

Have you tried using the PDF-XChange Editor as suggested as the Viewer is now very old and has been replaced and no longer in development?

https://www.pdf-xchange.com/product ... nge-editor
by John - Tracker Supp
Tue Apr 26, 2016 2:21 pm
Forum: PDF-XChange Print Drivers
Topic: Problems with printing PDF via Interactive User
Replies: 5
Views: 3261

Re: Problems with printing PDF via Interactive User

Please advise which application from the PDF-XChange bundle you are trying to set this up from ?

Thanks
by John - Tracker Supp
Sun Apr 24, 2016 8:06 pm
Forum: PDF-XChange Editor
Topic: Problem with page jump (i.e., the "pointing finger" icon)
Replies: 7
Views: 2081

Re: Problem with page jump (i.e., the "pointing finger" icon

Hi Ken,

we will need to see a sample with info on which pages pose a problem. If you don't wish to share the file with the public you can email to support@pdf-xchange.com with a link back to this post in the email body.

thanks.
by John - Tracker Supp
Sat Apr 23, 2016 4:01 am
Forum: PDF-XChange Viewer SDK
Topic: Nothing executes after "Object.DoVerb"
Replies: 5
Views: 2273

Re: Nothing executes after "Object.DoVerb"

Excellent news - thanks Erickc :)
by John - Tracker Supp
Sat Apr 23, 2016 3:59 am
Forum: PDF-XChange Editor
Topic: Can not disable displaying in browser
Replies: 22
Views: 5176

Re: Can not disable displaying in browser

Please you got there shaky and appreciate the info which others may find helpful :)
by John - Tracker Supp
Sat Apr 23, 2016 3:57 am
Forum: PDF-XChange Editor
Topic: Tracker Updater has an invalid hash
Replies: 11
Views: 3062

Re: Tracker Updater has an invalid hash

Excellent - thanks Peter :)
by John - Tracker Supp
Thu Apr 21, 2016 12:23 pm
Forum: PDF-XChange Editor
Topic: Tracker Updater has an invalid hash
Replies: 11
Views: 3062

Re: Tracker Updater has an invalid hash

The problem has been located which is actually related to some XML data files that require modification and we hope to upload these in the next 24 hours.

Thanks for your patience.
by John - Tracker Supp
Thu Apr 21, 2016 8:15 am
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 18228

Re: Search Speed in PDF-XChange Editor

Cheers David.
by John - Tracker Supp
Thu Apr 21, 2016 6:51 am
Forum: PDF-XChange Print Drivers
Topic: pdf driver profile frustrations
Replies: 3
Views: 2640

Re: pdf driver profile frustrations

Pleased to report that the latest build (317.1) should resolve this for you :)
by John - Tracker Supp
Thu Apr 21, 2016 6:50 am
Forum: PDF-XChange Drivers API SDK
Topic: Printing Pdf's under IIS 6
Replies: 1
Views: 2189

Re: Printing Pdf's under IIS 6

Hi,

Not to be harsh or unsympathetic - but with demands on developer resources always at peak levels I am afraid we cannot divert valuable developer resources to problems that relate to older and all but redundant versions of Windows no longer supported - I regret we cannot help you on this occasion.
by John - Tracker Supp
Thu Apr 21, 2016 6:47 am
Forum: PDF-XChange Viewer (End Users)
Topic: PC hangs opening a PDF in Thunderbird
Replies: 5
Views: 1938

Re: PC hangs opening a PDF in Thunderbird

Hi, I am afraid even if this is our issue - it cannot now easily be resolved as all non critical development of the Viewer has ceased and all team members have moved to its replacement the PDF-XChange Editor which appears to have no such problem - we strongly recommend you move to the Editor if this...
by John - Tracker Supp
Thu Apr 21, 2016 6:21 am
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 18228

Re: Search Speed in PDF-XChange Editor

Thanks Peter - kind words always appreciated ! :)
by John - Tracker Supp
Thu Apr 21, 2016 6:13 am
Forum: PDF-XChange Editor
Topic: Tracker Updater has an invalid hash
Replies: 11
Views: 3062

Re: Tracker Updater has an invalid hash

Hi Peter,

I have passed to the team member responsible and asked him to investigate - will advise once we have his response.

Thanks for your patience.
by John - Tracker Supp
Thu Apr 21, 2016 6:09 am
Forum: PDF-XChange Editor
Topic: OCR got worse in PDF-XChange Editor 6.0.317
Replies: 12
Views: 3879

Re: OCR got worse in PDF-XChange Editor 6.0.317

Hi Chris,

I have passed to the team member responsible and asked him to investigate - will advise once we have his response.

Thanks for your patience.
by John - Tracker Supp
Wed Apr 13, 2016 8:19 am
Forum: PDF-XChange Print Drivers
Topic: Printer Driver Crashes
Replies: 28
Views: 8489

Re: Printer Driver Crashes

Please do and thanks :)
by John - Tracker Supp
Tue Apr 12, 2016 11:07 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V6 won't allow "Never Embed"
Replies: 5
Views: 2898

Re: PDF-XChange Lite V6 won't allow "Never Embed"

Hi, please note topic moved to the correct forum for Print drivers. can I ask if you are doing this as part of the process when printing a document - or when outside of an application and prior to opening any document ? If you are doing so as part of the printing of a document please try with all ap...
by John - Tracker Supp
Tue Apr 12, 2016 11:04 am
Forum: PDF-XChange Editor
Topic: Forgot how to "hide" text SOLVED
Replies: 10
Views: 2711

Re: Forgot how to "hide" text SOLVED

Thanks Willy - as always you're a great servant of the product :) !!!!
by John - Tracker Supp
Tue Apr 12, 2016 11:01 am
Forum: PDF-XChange Editor
Topic: OCR got worse in PDF-XChange Editor 6.0.317
Replies: 12
Views: 3879

Re: OCR got worse in PDF-XChange Editor 6.0.317

I can confirm that an issue has been located and this will be corrected in a service release in the coming days.
by John - Tracker Supp
Tue Apr 12, 2016 11:00 am
Forum: PDF-XChange Editor
Topic: Create mouse shorctuts
Replies: 3
Views: 1281

Re: Create mouse shorctuts

Pleasure - hopefully some results will come in due course and thanks for the suggestion.
by John - Tracker Supp
Tue Apr 12, 2016 10:59 am
Forum: PDF-XChange Editor
Topic: OCR got worse in PDF-XChange Editor 6.0.317
Replies: 12
Views: 3879

Re: OCR got worse in PDF-XChange Editor 6.0.317

Hi Caroll,

Thanks - this is with our development team and we will respond in due course, thanks for your patience.
by John - Tracker Supp
Thu Mar 24, 2016 1:55 am
Forum: FAQ- Frequently Asked Questions (End Users)
Topic: New look Web site and new Version 6 product releases!
Replies: 0
Views: 27661

New look Web site and new Version 6 product releases!

New look Web site and new Version 6 product releases ! But that's not all that's new - today we also launch Version 6 of all our products with a totally new PDF-Tools Version 6 product that offers some excellent new features and powerful tools to create your own functionality along with the new PDF...
by John - Tracker Supp
Tue Mar 22, 2016 5:16 pm
Forum: PDF-XChange Viewer SDK
Topic: Problem with registering PDFCviewAX.dll
Replies: 2
Views: 1921

Re: Problem with registering PDFCviewAX.dll

Hi Ken,

Can I suggest as a first step you try our installer and just see if that installs correctly ?

www.tracker-software.com/PDFXV_dev.zip
by John - Tracker Supp
Wed Mar 09, 2016 2:22 pm
Forum: PDF-XChange Editor SDK
Topic: Embed page from one pdf to another page of different pdf
Replies: 1
Views: 1338

Re: Embed page from one pdf to another page of different pdf

Respectfully usmanakhtar, What you need to do is indeed possible - but requires a developer with more experience and a greater knowledge of the PDF format than you appear to have and whilst we always strive to help where possible - the level of support you appear to need is beyond what is justifiabl...
by John - Tracker Supp
Thu Feb 04, 2016 6:10 pm
Forum: PDF-XChange Drivers API SDK
Topic: Multiple printers v4 showing in TS environment
Replies: 9
Views: 3726

Re: Multiple printers v4 showing in TS environment

Hi, I regret to tell you this will not be changed - there would be multiple issues and potential licensing consequences were we to do so. PDF-XChange is designed to create a temporary instance of the printer to allow your user to print from your application - leaving the printers available permanent...
by John - Tracker Supp
Mon Jan 25, 2016 2:45 pm
Forum: PDF-XChange Editor
Topic: Feat Req:Full Screen Horizontal Zoom and smoothness of zooms
Replies: 29
Views: 6572

Re: Feat Req:Full Screen Horizontal Zoom and smoothness of z

Great - we look forward to seeing your results. Good luck.
by John - Tracker Supp
Wed Jan 20, 2016 9:58 am
Forum: PDF-XChange Viewer (End Users)
Topic: Change request for program updates re: Search Providers
Replies: 7
Views: 2590

Re: Change request for program updates re: Search Providers

This should already be implemented - but I will ask the developer team to check and advise.

Thanks for your patience...
by John - Tracker Supp
Wed Jan 20, 2016 9:54 am
Forum: PDF-XChange Editor
Topic: New forum for Administrators
Replies: 4
Views: 1946

Re: New forum for Administrators

Excellent - thanks :)
by John - Tracker Supp
Wed Jan 20, 2016 9:52 am
Forum: PDF-XChange Editor
Topic: Deskewing pdf files
Replies: 3
Views: 1134

Re: Deskewing pdf files

Hi,

Its is available as an option when scanning and we will add as soon as possible - as a general option where appropriate for post scanning/image insertions etc ...
by John - Tracker Supp
Wed Jan 20, 2016 9:48 am
Forum: PDF-XChange Editor
Topic: Optical Music Recognition (Music OCR)
Replies: 3
Views: 1226

Re: Optical Music Recognition (Music OCR)

Hi Gerard,

at this point this is not a priority I am afraid - there is minimal demand for such a function with much higher priorities requiring developer attention - but should this change rest assured we will be happy to reconsider.

Thanks for your understanding
by John - Tracker Supp
Wed Jan 20, 2016 9:46 am
Forum: PDF-XChange Editor
Topic: New forum for Administrators
Replies: 4
Views: 1946

Re: New forum for Administrators

Can you please try again - the forum permissions have been adjusted - thanks
by John - Tracker Supp
Wed Jan 20, 2016 9:44 am
Forum: PDF-X OCR SDK
Topic: OCR of pdf and pictures
Replies: 31
Views: 31352

Re: OCR of pdf and pictures

How big are the attachments ?
by John - Tracker Supp
Tue Jan 19, 2016 9:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Installation of latest Viewer update hangs on Windows 10
Replies: 6
Views: 2411

Re: Installation of latest Viewer update hangs on Windows 10

OK thanks Bob - if we get more reports we will take another look ...
by John - Tracker Supp
Tue Jan 19, 2016 7:30 am
Forum: PDF-X OCR SDK
Topic: Crimsonlogic - OCR Errors
Replies: 4
Views: 6602

Re: Crimsonlogic - OCR Errors

Thank you.
by John - Tracker Supp
Mon Jan 18, 2016 2:22 pm
Forum: PDF-X OCR SDK
Topic: ERROR RUNNING SEARCHABLE. ERROR CODE - 2113263855 URGENT
Replies: 3
Views: 9106

Re: ERROR RUNNING SEARCHABLE. ERROR CODE - 2113263855 URGENT

Sorry - but please clarify - what are you trying to OCR - PDF's or .DOCX file's ? Also post moved to the correct forum - please do not post in multiple forums and send emails, it just wastes support time and ultimately delays responses to you as we try and work out if your questions have been answer...
by John - Tracker Supp
Mon Jan 18, 2016 2:17 pm
Forum: PDF-X OCR SDK
Topic: OCR of pdf and pictures
Replies: 31
Views: 31352

Re: OCR of pdf and pictures

RE: Questions; 1) I am not able to OCR pdf with 17 pages and above. Please advise what version of our products are being used, the spec of the hardware (processor, drive space and also Ram, OS) Also please provide an example of the PDF being OCR'd - could it be you are running out of resources ??? P...
by John - Tracker Supp
Mon Jan 18, 2016 2:11 pm
Forum: PDF-X OCR SDK
Topic: OCR of pdf and pictures
Replies: 31
Views: 31352

Re: OCR of pdf and pictures

Hi, Can we please keep all OCR related questions in one forum - or email please - you are posting in multiple forums and also then sending emails - which is not helpful and just divides the effort to assist you as we are having to check if some items have been answered in emails or other forums firs...
by John - Tracker Supp
Mon Jan 18, 2016 1:58 pm
Forum: PDF-X OCR SDK
Topic: Crimsonlogic - OCR Errors
Replies: 4
Views: 6602

Re: Crimsonlogic - OCR Errors

Also - please be aware a license for both PDF-Tools and the Core API SDK DO NOT entitle you to use the OCR SDK - the OCR SDK requires a license to either The PDF-XChange full PRO SDK or the PDF-XChange SDK. PDF-Tools SDK and its successor the CORE API SDK have never included the OCR SDK. If you do h...
by John - Tracker Supp
Sun Jan 17, 2016 11:24 am
Forum: PDF-XChange Viewer (End Users)
Topic: updated to pro version
Replies: 1
Views: 1109

Re: updated to pro version

Hi, I am afraid you cannot remove the trial stamps - that's the whole point for the trial version - whilst 85% or so of the features are free to use and wont place the trial stamps on pages - the remaining 15% or so will and you are warned that using the feature will do this at the time you attempt ...
by John - Tracker Supp
Sun Jan 10, 2016 11:50 am
Forum: Touchscreen Devices
Topic: Feature request: Differentiation between Touch and Stylus
Replies: 7
Views: 10521

Re: Feature request: Differentiation between Touch and Stylu

Please post your questions in the touch screen forum to ensure a relevant member of qualified staff replies - I will move on your behalf on this occasion

thanks