Search found 5199 matches

by John - Tracker Supp
Sun Jan 10, 2016 11:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Basic questions about formating text
Replies: 3
Views: 1567

Re: Basic questions about formating text

Hi Terry, you are using an extraordinarily old build and I would strong suggest you update to a later build - but this time of the Editor ... https://www.pdf-xchange.com/product/pdf-xchange-editor Similar rules to the Viewer for free use exist - also the editing features are much more 'expansive' ch...
by John - Tracker Supp
Sun Jan 10, 2016 11:46 am
Forum: PDF-XChange Viewer (End Users)
Topic: how can I find out if my license has "expired"?
Replies: 3
Views: 1635

Re: how can I find out if my license has "expired"?

Hi, If you have a later release this will be available under the 'Help' TAB - if the release is much earlier you can login to your account at our main site here; https://www.pdf-xchange.com/login Or finally you can email us direct and we will advise you - provided you supply your license info ( Plea...
by John - Tracker Supp
Sat Nov 07, 2015 9:39 pm
Forum: PDF-XChange Viewer SDK
Topic: Insufficient data for an image error in Adobe
Replies: 37
Views: 9391

Re: Insufficient data for an image error in Adobe

Hi Jeff, we are investigating this further as there is some odd content and properties of this document as it appears to have been created using our OCR libraries - but has PDF/A set has a flag and our OCR does not natively support this and when we delve a little deeper it appears it may have been m...
by John - Tracker Supp
Sat Nov 07, 2015 7:31 pm
Forum: PDF-XChange Editor
Topic: Help! I turned off all toolbars
Replies: 3
Views: 1304

Re: Help! I turned off all toolbars

Thanks Willy for filling in :)
by John - Tracker Supp
Sun Nov 01, 2015 11:37 am
Forum: PDF-XChange Viewer SDK
Topic: Slow display
Replies: 5
Views: 2516

Re: Slow display

The Core API SDK is available now ...

https://www.pdf-xchange.com/product ... re-api-sdk

HTH
by John - Tracker Supp
Thu Oct 29, 2015 10:01 am
Forum: PDF-XChange Editor
Topic: Error while printing PDF opened in Internet Explorer
Replies: 3
Views: 1257

Re: Error while printing PDF opened in Internet Explorer

Can you please post a screenshot of the error message itself (translated to English if necessary please) or advise the specific error text.

You will need to 'zip' any images posted to the forum - or email to support@tracjer-software.com with a link back to this forum post for reference.

Thanks
by John - Tracker Supp
Tue Oct 27, 2015 10:13 am
Forum: PDF-XChange Print Drivers
Topic: graphics conversion settings not saved
Replies: 1
Views: 1678

Re: graphics conversion settings not saved

Investigating ...

Thanks for your patience.
by John - Tracker Supp
Tue Oct 27, 2015 10:11 am
Forum: PDF-XChange Viewer (End Users)
Topic: eForm Problem
Replies: 1
Views: 1016

Re: eForm Problem

Hi, When Adobe originally created the PDF format from which the 'Forms' offshoot is derived - it was designed and offered as an 'Open' standard to ensure its take and adoption by as broad an audience as possible and was incredibly successful format as a direct result of this and the fact that any so...
by John - Tracker Supp
Sun Oct 25, 2015 11:05 am
Forum: PDF-XChange Editor
Topic: FCreate Filiable Form
Replies: 11
Views: 3836

Re: FCreate Filiable Form

This will be coming as an option in the new year.
by John - Tracker Supp
Thu Oct 15, 2015 2:55 pm
Forum: PDF-XChange Core API SDK
Topic: Core Api Attachments Extract SOLVED
Replies: 9
Views: 11625

Re: Core Api Attachments Extract SOLVED

Please post your Core API Questions in the correct forum to avoid confusion and delays

Thanks - we will move as appropriate.

thanks
by John - Tracker Supp
Thu Oct 15, 2015 2:54 pm
Forum: PDF-XChange Core API SDK
Topic: Core Api PDF/A3 lost
Replies: 11
Views: 10986

Re: Core Api PDF/A3 lost

Please post your Core API Questions in the correct forum to avoid confusion and delays

Thanks - we will move as appropriate.

thanks
by John - Tracker Supp
Thu Oct 15, 2015 1:44 pm
Forum: PDF-XChange Drivers API SDK
Topic: Application don't work on user machine
Replies: 4
Views: 2440

Re: Application don't work on user machine

So long as your app controls the process that sounds just fine - thank you for confirming ...
by John - Tracker Supp
Thu Oct 15, 2015 11:38 am
Forum: PDF-XChange Drivers API SDK
Topic: Application don't work on user machine
Replies: 4
Views: 2440

Re: Application don't work on user machine

Hi edvschu, Pleased you have resolved - but whenever a developer asks such a question it does prompt us to point out in the 'politest and most respectful' way - that it is a breach of the license terms to enable the driver to print directly from any 3rd party app such as MS Office etc - other than t...
by John - Tracker Supp
Sat Oct 03, 2015 7:33 am
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Install Defaults
Replies: 60
Views: 14246

Re: Lite Driver Install Defaults

Hi Jeff,

I suggest we make the build for you now to check it will do as required - to be sure ...
by John - Tracker Supp
Fri Oct 02, 2015 2:48 pm
Forum: PDF-XChange Editor SDK
Topic: Dialog Captions
Replies: 8
Views: 3458

Re: Dialog Captions

As Sasha said - we know how to reproduce the issue and will work to correct this in the next release - thank you for your patience.
by John - Tracker Supp
Wed Sep 30, 2015 8:42 am
Forum: PDF-X OCR SDK
Topic: OCR - Preserve Original v Convert to Bitmap
Replies: 7
Views: 9497

Re: OCR - Preserve Original v Convert to Bitmap

As explained - this is coming in a future release of the OCR SDK ...

Thanks for your patience.
by John - Tracker Supp
Fri Sep 25, 2015 7:16 am
Forum: PDF-XChange Print Drivers
Topic: issue with docx-file containing vector graphics emf
Replies: 11
Views: 4358

Re: issue with docx-file containing vector graphics emf

The Lite Edition uses a different engine from the PRO/Standard edition which will shortly become part of the PRO/Standard edition's as a Hybrid engine and I believe will solve your issues - its is also similar to the engine that Stefan has provided as part of the Editor - That's why I suggested you ...
by John - Tracker Supp
Thu Sep 24, 2015 3:29 pm
Forum: PDF-XChange Print Drivers
Topic: issue with docx-file containing vector graphics emf
Replies: 11
Views: 4358

Re: issue with docx-file containing vector graphics emf

Hi,

can you please download and try the PDF-XChange Lite printer (demo version) from the link below and advise if this create an acceptable file.

www.tracker-software.com/PDFX5SA_LE.zip

Thanks
by John - Tracker Supp
Mon Sep 21, 2015 3:42 pm
Forum: PDF-XChange Viewer SDK
Topic: Export to Image using OLEAutomation
Replies: 13
Views: 4210

Re: Export to Image using OLEAutomation

Hi Andy,

I am not sure what you mean by 'one order of magnitude' .... so cannot really answer the question - might be best if you email support@pdf-xchange.com and ask the question in more detail ..

cheers
by John - Tracker Supp
Mon Sep 21, 2015 1:09 pm
Forum: PDF-XChange Viewer SDK
Topic: Export to Image using OLEAutomation
Replies: 13
Views: 4210

Re: Export to Image using OLEAutomation

Hi Andy,

No that would not be a problem - provided always that you don't exceed your CDLP limit of 25k installations.

cheers

John
by John - Tracker Supp
Mon Sep 21, 2015 10:39 am
Forum: PDF-XChange Viewer SDK
Topic: Export to Image using OLEAutomation
Replies: 13
Views: 4210

Re: Export to Image using OLEAutomation

Also Andy - I note you have not answered the question whether or not you own one of our SDK's and therefore assume you do not - attempting to directly utilise our products API as opposed to using the app as intended via the UI is a breach of the license terms and you should be aware of this.
by John - Tracker Supp
Fri Sep 18, 2015 3:17 pm
Forum: PDF-XChange Viewer SDK
Topic: Export to Image using OLEAutomation
Replies: 13
Views: 4210

Re: Export to Image using OLEAutomation

Can you also please conform that you have a license for the PDF-XChange Viewer SDK - rather than the end user version ?
by John - Tracker Supp
Wed Sep 16, 2015 4:06 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR fails/errors when dpi is 300 and PDF is large
Replies: 6
Views: 4222

Re: OCR fails/errors when dpi is 300 and PDF is large

For now you will need to keep the DPI at either a reduced limit on a case by case basis - and/or consider dividing the image into 2 or more parts prior to attempting to OCR .. I will discuss with our project team what we can do as an option directly within the Editor to avoid such issues and impleme...
by John - Tracker Supp
Wed Sep 16, 2015 10:33 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR fails/errors when dpi is 300 and PDF is large
Replies: 6
Views: 4222

Re: OCR fails/errors when dpi is 300 and PDF is large

Can you please test the Editor OCR option and advise if this performs as required on your doc's specifically ?

this can be done using the free version ...

Thanks
by John - Tracker Supp
Wed Sep 09, 2015 8:04 pm
Forum: PDF-XChange Editor SDK
Topic: Opening multiple documents in tab interface
Replies: 15
Views: 4585

Re: Opening multiple documents in tab interface

Excellent Martin - I appreciate your taking the time to reply and I am happy to confirm that based on your explanation (by email) and overview I see no conflict of interest.

many thanks
by John - Tracker Supp
Wed Sep 09, 2015 5:49 pm
Forum: PDF-XChange Editor SDK
Topic: Opening multiple documents in tab interface
Replies: 15
Views: 4585

Re: Opening multiple documents in tab interface

Hi Martin, Before we all get in to this too far and you spend a huge amount of time on your project - can I ask if you have read the License T&C's and know the limits of specifically the type of application you are allowed to create ? You may want to email sales@pdf-xchange.com with a link back ...
by John - Tracker Supp
Wed Aug 12, 2015 6:54 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Programmatically changing Z-order of objects
Replies: 17
Views: 13036

Re: Programmatically changing Z-order of objects

Thanks for the reply Ashmid. Could you please email your license info to sales@pdf-xchange.com and I will investigate and reply - being perfectly honest usually we would expect you to have maintenance in place and current - but I agree it does appear that you were given a commitment and in that case...
by John - Tracker Supp
Wed Aug 12, 2015 3:59 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Programmatically changing Z-order of objects
Replies: 17
Views: 13036

Re: Programmatically changing Z-order of objects

The replacement for PDF-Tools (The "PDF-XChange Core API" is due out later this month and all users with current maintenance in place will indeed receive a free upgrade. You can download a pre-release version (albeit as part of the new PDF-XChange Editor SDK) - to which you will not have a...
by John - Tracker Supp
Wed Aug 12, 2015 3:48 pm
Forum: PDF-XChange Viewer SDK
Topic: NewAnnotAdded event not executing on doc reload
Replies: 9
Views: 3461

Re: NewAnnotAdded event not executing on doc reload

Thanks Wolfgang - appreciate the input, pacela does Wolfgangs solution solve this for you ?

If we hear no more we will assume so ...
by John - Tracker Supp
Tue Aug 04, 2015 6:34 pm
Forum: PDF-XChange Viewer SDK
Topic: Insufficient data for an image error in Adobe
Replies: 37
Views: 9391

Re: Insufficient data for an image error in Adobe

Hi Jeff,

problem located and should be resolved in the next build mid month approx.
by John - Tracker Supp
Tue Jul 07, 2015 9:26 pm
Forum: PDF-X OCR SDK
Topic: Errors when using OCR within VB6 but not PDFX-Change Viewer
Replies: 8
Views: 8310

Re: Errors when using OCR within VB6 but not PDFX-Change Vie

Thanks - also - in the interim, one of developer support staff advises; Please try Low or Medium level of accuracy. Internally Accuracy level - is the useage of two different low-level engines (called Tesseract and Cube) Low=Tesseract only Middle = Cube only High = Tesseract + Cube Further, a full c...
by John - Tracker Supp
Tue Jul 07, 2015 7:07 pm
Forum: PDF-X OCR SDK
Topic: Errors when using OCR within VB6 but not PDFX-Change Viewer
Replies: 8
Views: 8310

Re: Errors when using OCR within VB6 but not PDFX-Change Vie

Hi, It does appear there is some issue in regards memory allocation that occurs with the specific images being used - but without the actual samples we are a not really in a position to assist as there are so many variables potentially without the images we can pinpoint if and where these may occur....
by John - Tracker Supp
Tue Jul 07, 2015 6:13 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Password Issue
Replies: 5
Views: 2623

Re: Password Issue

Hi Jeff,

I am afraid not - but it is scheduled to be addressed in the next build available in the 2nd half of August.

Thanks for your patience.
by John - Tracker Supp
Tue Jul 07, 2015 5:58 pm
Forum: PDF-X OCR SDK
Topic: Errors when using OCR within VB6 but not PDFX-Change Viewer
Replies: 8
Views: 8310

Re: Errors when using OCR within VB6 but not PDFX-Change Vie

Hi,

Unfortunately we are going to be unable to help unless we can get at least a file or 2 that fails the process so we can try and trace back to a specific issue ...

Can you possibly email some examples to us at support@pdf-xchange.com with a link back to this forum post for reference ?

Thanks
by John - Tracker Supp
Tue Jul 07, 2015 5:51 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Install Defaults
Replies: 60
Views: 14246

Re: Lite Driver Install Defaults

We are aiming for the 2nd half of August Jeff.
by John - Tracker Supp
Tue Jul 07, 2015 5:51 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 6486

Re: No PDF File Generated

Apologies for the delay - can you advise if this is still an issue and we will respond accordingly ASAP.

Thanks for your patience.
by John - Tracker Supp
Tue Jul 07, 2015 5:49 pm
Forum: PDF-XChange Drivers API SDK
Topic: Terminal Server (RDP) Client Printer Licensing
Replies: 8
Views: 3994

Re: Terminal Server (RDP) Client Printer Licensing

Sorry Jack - this seems to have been over looked - can you advise if this is still an issue for you ?
by John - Tracker Supp
Mon Jul 06, 2015 3:53 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Metadata (XMP)
Replies: 5
Views: 3178

Re: Metadata (XMP)

Hi Jan,

You can already - but note the download will include the ActiveX for the Editor/Viewer which is not part of the basic Core API SDK;

https://www.pdf-xchange.com/product/downloads/sdk

HTH
by John - Tracker Supp
Mon Jul 06, 2015 3:13 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Metadata (XMP)
Replies: 5
Views: 3178

Re: Metadata (XMP)

Hi Jan, this will be possible with our new PDF-Tools SDK which is nearing release now - the name will probably change to the PDF-XChange 'Core API' - and you can see some preliminary info here; https://sdkhelp.pdf-xchange.com/view/Main_Page The whole structure of our PDF SDK's will change as we rele...
by John - Tracker Supp
Mon Jul 06, 2015 5:05 am
Forum: PDF-XChange Editor SDK
Topic: Now available for download from our downloads page !
Replies: 0
Views: 2164

Now available for download from our downloads page !

We are pleased to advise - the PDF-XChange Editor SDK is now available More info here; https://www.pdf-xchange.com/product/pdf-xchange-editor-sdk Now available as an evaluation download directly from; https://www.pdf-xchange.com/PDFXEditorSDK.msi For more info on licensing and costs please contact; ...
by John - Tracker Supp
Mon Jun 08, 2015 5:13 pm
Forum: PDF-XChange Editor
Topic: Deskewing SOLVED
Replies: 9
Views: 7429

Re: Deskewing SOLVED

Hi, for now there is no conventional 'Deskew' option within the editor other than when scanning - we will consider adding this in a future release - however you can achieve similar results by using the 'Edit Content' tool and select the page in its entirety and then use the 'transform' functions on ...
by John - Tracker Supp
Fri Jun 05, 2015 5:19 pm
Forum: PDF-XChange Viewer SDK
Topic: hyperlinks are broken after annotations import
Replies: 29
Views: 7845

Re: hyperlinks are broken after annotations import

Rene, As previously advised by Stefan in his post : Just spoke with Ivan, and he asked me to post here. He does see a problem with .xfdf files and the way links are exported to them, so he will be looking into that. In the mean time please use .fdf. And he gave an explanation why the original links ...
by John - Tracker Supp
Tue Apr 21, 2015 6:41 am
Forum: PDF-XChange Viewer SDK
Topic: Usage of the commands CopyAsFormattedText and CopyAsRichCont
Replies: 5
Views: 3145

Re: Usage of the commands CopyAsFormattedText and CopyAsRich

Hi,

The Editor SDK is due for release the 3rd week of May.
by John - Tracker Supp
Fri Apr 17, 2015 7:12 am
Forum: PDF-XChange Drivers API SDK
Topic: Support for PDF/A-3
Replies: 18
Views: 7474

Re: Support for PDF/A-3

PDF/A 3 will be included in build 313 (our next release) expected in around 5 weeks time in the PDF-XChange Editor for end users - This is also the release date of the PDF-XChange Editor SDK. We will be releasing details of licensing and costs for this in a newsletter shortly before the release. One...