Search found 17872 matches

by Tracker Supp-Stefan
Mon Feb 27, 2012 2:08 pm
Forum: PDF-XChange Viewer SDK
Topic: Accelerators allow
Replies: 5
Views: 2116

Re: Accelerators allow

:)
by Tracker Supp-Stefan
Mon Feb 27, 2012 2:00 pm
Forum: PDF-XChange Print Drivers
Topic: Booklet printing crash
Replies: 13
Views: 4702

Re: Booklet printing crash

Hello Bob, We are already discussing the actual case via e-mails. The difficulties with "Report a problem" you've experienced are because we do need a means to receive information from your machine, and using an e-mail report is nice, both because you can see all the files you are sending,...
by Tracker Supp-Stefan
Mon Feb 27, 2012 12:12 pm
Forum: PDF-XChange Viewer SDK
Topic: Accelerators allow
Replies: 5
Views: 2116

Re: Accelerators allow

Please also check

Objects.Notifications.Keyboard:
2.2.2.10.7 Keyboard

And if the user presses e.g. "v" - you can check if Ctrl is also pressed and not yet released. (No Key Up notification).

Best,
Stefan
by Tracker Supp-Stefan
Mon Feb 27, 2012 11:25 am
Forum: PDF-XChange Viewer SDK
Topic: Accelerators allow
Replies: 5
Views: 2116

Re: Accelerators allow

Hello Dorwool,

Please check section 2.2.4 Simple Notifications in the Viewer AX Manual,

Starting from there you should be able to intercept any key, or combination of keys - and either do nothing or execute the default viewer action for the key accelerators you want to keep active.

Best,
Stefan
by Tracker Supp-Stefan
Mon Feb 27, 2012 11:16 am
Forum: PDF-X OCR SDK
Topic: OCR_LoadA not possible with umlauts
Replies: 8
Views: 4999

Re: OCR_LoadA not possible with umlauts

Hello Dorwol, There are a myriad of ASCII variants, and the ASCII value interpreted at your end as "ä" could be a Greek Sigma (Σ) (Windows 1253), or the letter "д" in a Cyrillic version of the codetable (Windows-1251). So ideally OCR_LoadA() should only be used if all of the symb...
by Tracker Supp-Stefan
Fri Feb 24, 2012 5:02 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Feature Request - Option to Make Wheel Zoom Default
Replies: 7
Views: 1418

Re: Feature Request - Option to Make Wheel Zoom Default

Hi James, Yes I thought of exactly such a scenario - with lots of architectural documents where zooming might be more wanted, but still - there is no way currently for you to reverse that. As for the wheel click - this seems to be controllable in the mouse drivers, and I've set that to "zoom&qu...
by Tracker Supp-Stefan
Fri Feb 24, 2012 4:25 pm
Forum: PDF-XChange Viewer SDK
Topic: How to show certain command buttons in toolbar
Replies: 15
Views: 5782

Re: How to show certain command buttons in toolbar

Hello avenash, Yes - seems like we were speaking for different aspects of the Viewer menus. No other way to control the appearance of toolbar buttons (or hide/unhide them one by one) in the current version of the Viewer. Ver3 will bring changes to this in May, but for now you will need to set all to...
by Tracker Supp-Stefan
Fri Feb 24, 2012 4:11 pm
Forum: PDF-XChange Viewer SDK
Topic: How to show certain command buttons in toolbar
Replies: 15
Views: 5782

Re: How to show certain command buttons in toolbar

Hello avenash kabeera, Yes - disabling a command doesn't remove it from the main menu list. Please check the attached image (from the C# Commands Demo). The Save is disabled because the file has not been modified since opening, "Save As" is Enabled, and SaveCopyAs is turned off - and you c...
by Tracker Supp-Stefan
Fri Feb 24, 2012 3:50 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: About How to use "bold" for Japanese font.
Replies: 7
Views: 4248

Re: About How to use "bold" for Japanese font.

Hello elasoni,

Please make sure that your "pdf" is a pointer to a _PXCDocument.
Also are you getting any error codes as a result from the execution of PXC_AddFontW? Or does it return a non negative integer? (which would mean that the function succeeded)

Best,
Stefan
by Tracker Supp-Stefan
Fri Feb 24, 2012 3:25 pm
Forum: PDF-X OCR SDK
Topic: OCR_LoadA not possible with umlauts
Replies: 8
Views: 4999

Re: OCR_LoadA not possible with umlauts

Hello Dorwol,

I will pass this to Walter, and he will advise here in this topic a bit later today.

Best,
Stefan
by Tracker Supp-Stefan
Fri Feb 24, 2012 3:24 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Text added to document prints as boxes
Replies: 11
Views: 3465

Re: Text added to document prints as boxes

Hello harishdahal,

Yes - we did release a new build (201) on 23 Jan, so please be sure to download and install it:
https://www.pdf-xchange.com/product/downloads
And all should be well.

Best,
Stefan
by Tracker Supp-Stefan
Fri Feb 24, 2012 3:22 pm
Forum: PDF-XChange Viewer SDK
Topic: How to show certain command buttons in toolbar
Replies: 15
Views: 5782

Re: How to show certain command buttons in toolbar

Hello Avanesh, This is also mentioned in the documentation under "How to disable a command" - but you need to set the state to Online. The last parameter in SetProperty is for flags and not for controlling the offline state. The correct one should be this: SetProperty("View.Bars[\&quo...
by Tracker Supp-Stefan
Fri Feb 24, 2012 2:30 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Firefox plugin doesn't work with restricted permissions
Replies: 7
Views: 2112

Re: Firefox plugin doesn't work with restricted permissions

Thanks ChocolateFactory, After further investigation on this case, we believe that there are some Group Policy restrictions that are denying launching applications from withing applications (and Firefox needs to launch our Viewer AX component, and this component needs access to PDFXCview.exe and PDF...
by Tracker Supp-Stefan
Fri Feb 24, 2012 1:55 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Very poor performance printing, we had to switch to Adobe
Replies: 9
Views: 2420

Re: Very poor performance printing, we had to switch to Adob

Hello neeeko_, Could it be that when printing through our Viewer you have the "print as images" option selected? This will create significantly larger (and slower to print) files that need to be sent over your network to the server. Please try with turning this option off and you should se...
by Tracker Supp-Stefan
Fri Feb 24, 2012 1:53 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Feature Request - Option to Make Wheel Zoom Default
Replies: 7
Views: 1418

Re: Feature Request - Option to Make Wheel Zoom Default

Hello James, It's not currently possible to reverse the mouse wheel for thsoe two particular commands, but we've done it this way as for most documents you need a lot more scrolling than zooming. Actually you usually zoom a given file just once - and then spend significantly more time reading it so ...
by Tracker Supp-Stefan
Thu Feb 23, 2012 4:58 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Two tool bar questions
Replies: 5
Views: 1784

Re: Two tool bar questions

Hello Harry, While we do not have such an invisible spacer (as most of the requests are to have as few and as compact buttons as possible) - you can add a vertical line. To do that - have the customize toolbars menu opened, and then right click on any button that is already in the toolbar - in the d...
by Tracker Supp-Stefan
Thu Feb 23, 2012 2:48 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Convert Multiple Emails to a PDF
Replies: 5
Views: 998

Re: Convert Multiple Emails to a PDF

Hello Jeff, The only thing I can think of is printing each e-mail separately to our printing drivers, and use the same filename for all prints. This will prompt you that such a file already exists - and ask you for an action. Simply select to "Append to" - and the final result should be a ...
by Tracker Supp-Stefan
Thu Feb 23, 2012 2:45 pm
Forum: PDF-XChange Viewer SDK
Topic: Viewer events
Replies: 5
Views: 1787

Re: Viewer events

:)
by Tracker Supp-Stefan
Thu Feb 23, 2012 2:03 pm
Forum: PDF-XChange Viewer SDK
Topic: Viewer events
Replies: 5
Views: 1787

Re: Viewer events

Hello relapse,

Our Viewer AX will not automatically return notification to your main control for any mouse/keyboard input inside the Viewer - so please check section
2.2.2.10.8 Mouse
of the Viewer manual which will let you know how to get information about mouse events in it.

Best,
Stefan
by Tracker Supp-Stefan
Thu Feb 23, 2012 11:24 am
Forum: How to forum
Topic: Increase number of custom forms in PDF printer?
Replies: 3
Views: 3593

Re: Increase number of custom forms in PDF printer?

Hello mjesecbekrija,

I'll discuss this with my colleagues from the dev team, but I don't think there is currently a way for you to increase this limit to more than 100.

Best,
Stefan
by Tracker Supp-Stefan
Thu Feb 23, 2012 10:53 am
Forum: PDF-XChange Viewer (End Users)
Topic: Two tool bar questions
Replies: 5
Views: 1784

Re: Two tool bar questions

Hello Harry, Yes the small triangle with the "Reset this toolbar" and "customize toolbars" - is the last component in every toolbar in our Viewer - including the default ones, and those that you create yourself. It will be there for every toolbar you have. The solution is to crea...
by Tracker Supp-Stefan
Wed Feb 22, 2012 5:37 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Firefox plugin doesn't work with restricted permissions
Replies: 7
Views: 2112

Re: Firefox plugin doesn't work with restricted permissions

Hello ChocolateFactory,

After discussing this with one of my colleagues he said he is unable to reproduce the problem so could you please describe what you are doing step-by-step so that we can try to reproduce the process and the error.

Best,
Stefan
by Tracker Supp-Stefan
Wed Feb 22, 2012 4:04 pm
Forum: PDF-XChange Viewer SDK
Topic: Trigger OCR Programatically?
Replies: 8
Views: 3153

Re: Trigger OCR Programatically?

Hello John,

You should have updated the files to the latest build to see the OCR button.

I will now ask one of my colleagues dealing with OCR to comment on using it directly in the Viewer, and on the ways for you to disable and hide the OCR commands from the Viewer interface.

Best,
Stefan
by Tracker Supp-Stefan
Wed Feb 22, 2012 2:20 pm
Forum: Office2PDF & MS Office Addin
Topic: Terminal Server Installation
Replies: 16
Views: 7383

Re: Terminal Server Installation

Hello derchef1959,

Please try to set a default profile through Start -> Devices and Printers -> PDF XChange 4.0 -> Printing Preferences - and it should be used as the default profile each time Word is restarted.

Best,
Stefan
by Tracker Supp-Stefan
Wed Feb 22, 2012 10:54 am
Forum: PDF-XChange Viewer SDK
Topic: Trigger OCR Programatically?
Replies: 8
Views: 3153

Re: Trigger OCR Programatically?

Hello John, It's strange that you can see the OCR in the AX of build 194 - as we introduced it with build 200 :) In any case - yes the OCR is a separate module, and in order to use it you will need a Pro SDK license. You can find more info on the OCR SDK here: https://www.pdf-xchange.com/pdfxocrmod ...
by Tracker Supp-Stefan
Tue Feb 21, 2012 3:48 pm
Forum: PDF-XChange Print Drivers
Topic: Extremely poor quality print outs from On-Screen Takeoff
Replies: 9
Views: 3815

Re: Extremely poor quality print outs from On-Screen Takeoff

Thanks aguerot,

We will investigate those and reply here when we have any additional info.

Best,
Stefan
by Tracker Supp-Stefan
Tue Feb 21, 2012 1:20 pm
Forum: How to forum
Topic: PDF-XChange adds copies for each user
Replies: 2
Views: 2771

Re: PDF-XChange adds copies for each user

Hello again Volker, After discussing this with one of my colleagues I am afraid that the "problem" is that software that was using ver3 of our drivers was able to use the end user version - with all the benefits, disadvantages and troubles (especially on TS) this brought. Ver4 of the stand...
by Tracker Supp-Stefan
Tue Feb 21, 2012 10:37 am
Forum: PDF-XChange Viewer (End Users)
Topic: Digital Signature does not work
Replies: 6
Views: 2205

Re: Digital Signature does not work

Thanks for the samples Michael,

We are now investigating your samples and will post anything we find directly here in the topic.

Best,
Stefan
by Tracker Supp-Stefan
Tue Feb 21, 2012 9:52 am
Forum: How to forum
Topic: PDF-XChange adds copies for each user
Replies: 2
Views: 2771

Re: PDF-XChange adds copies for each user

Hi Volker, We also received your e-mail. We could continue the communication here if you prefer, and as per my e-mail could you please confirm that I understood the situation correctly: 1) Our stand alone driver works correctly (and you have some profiles set up with e.g. watermarks in them). 2) Sag...
by Tracker Supp-Stefan
Mon Feb 20, 2012 2:58 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Firefox plugin doesn't work with restricted permissions
Replies: 7
Views: 2112

Re: Firefox plugin doesn't work with restricted permissions

Thanks ChocolateFactory,

We are still discussing this in the team and will post back here as soon as we have any additional info.

Best,
Stefan
by Tracker Supp-Stefan
Mon Feb 20, 2012 12:09 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Firefox plugin doesn't work with restricted permissions
Replies: 7
Views: 2112

Re: Firefox plugin doesn't work with restricted permissions

Hello ChocolateFactory, Our plug-in is usually stored in the FireFox folder: C:\Program Files (x86)\Mozilla Firefox\plugins and he will need read access to this. He will also need write access to the folder where FireFox stores it's temporary files The default should be: C:\Users\<<USER NAME>>\AppDa...
by Tracker Supp-Stefan
Mon Feb 20, 2012 11:59 am
Forum: PDF-XChange Viewer (End Users)
Topic: DEMO Version is displayed
Replies: 37
Views: 15524

Re: DEMO Version is displayed

Hello JanL,

Please open this link in IE:
https://www.pdf-xchange.com/history ... istory.xml
And you should see the download links for each separate build.

Best,
Stefan
by Tracker Supp-Stefan
Mon Feb 20, 2012 11:56 am
Forum: PDF-XChange Viewer (End Users)
Topic: Simultaneous move several annotation elements?
Replies: 3
Views: 1034

Re: Simultaneous move several annotation elements?

Hello Bob, It's not currently possible to select multiple objects in our Viewer. This feature will be coming in ver3 of the same. Until then the only way to "copy" more than one annotation is to export and then import them back - but this will only work if you want them to be on the same p...
by Tracker Supp-Stefan
Mon Feb 20, 2012 11:54 am
Forum: PDF-XChange Viewer (End Users)
Topic: links in pdf files
Replies: 4
Views: 996

Re: links in pdf files

Hello xchguser, We will need an actual sample file for testing, but it could be that those links are "meant" to look like this - e.g. the tool that created them added the border, and this border is then visible in all PDF Viewing applications - including our Viewer. We will know more once ...
by Tracker Supp-Stefan
Mon Feb 20, 2012 11:51 am
Forum: PDF-XChange Viewer SDK
Topic: New Document From Images - Example
Replies: 1
Views: 1085

Re: New Document From Images - Example

Hello Ashley, Please take a look at sections 2.2.1.30 NewDocumentFromImages (for a sample in pseudocode on how to pass the list of images) and 2.2.2.11.5.2 FromImages (for the rest of the parameters you want to set) Of the Viewer AX Manual, which I believe will guide you in the right direction. Best...
by Tracker Supp-Stefan
Mon Feb 20, 2012 11:44 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_GetPagesCount
Replies: 19
Views: 13455

Re: PXCp_GetPagesCount

Hello jeffp, The Viewer has a few more error correction features - and that's why it does handle the file fine, while the xcpro doesn't. I doubt anything can be done in v4 with v5 so close to release. So let's see if such error corrections will be present in ver5 of our SDKs, and if not - I will mak...
by Tracker Supp-Stefan
Fri Feb 17, 2012 4:37 pm
Forum: PDF-XChange Viewer (End Users)
Topic: 10 second delay opening up PDFs
Replies: 24
Views: 9338

Re: 10 second delay opening up PDFs

Hello aguerot,

May we ask which is the antivirus used on those machines.
Also are those files locally available from the hard drive on the affected PC or from a network and if they are on a network location - have you tried temporarily disabling the firewall(s) as well?

Best,
Stefan
by Tracker Supp-Stefan
Fri Feb 17, 2012 2:34 pm
Forum: PDF-XChange Print Drivers
Topic: Extremely poor quality print outs from On-Screen Takeoff
Replies: 9
Views: 3815

Re: Extremely poor quality print outs from On-Screen Takeoff

Thanks for trying the latest build aguerot,

We will now investigate this further.

Best,
Stefan
by Tracker Supp-Stefan
Thu Feb 16, 2012 4:11 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR module
Replies: 11
Views: 7606

Re: OCR module

I can not make any promises in this respect Sphax,

But we will do all we can to expand on the OCR functionality once ver3 of our Viewer is released.

Best,
Stefan
by Tracker Supp-Stefan
Thu Feb 16, 2012 4:10 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Metadata file
Replies: 9
Views: 2964

Re: Metadata file

Hello Sphax, I am afraid that I can't clearly understand what exactly you are trying to achieve. Also are you interested in our end user or developer products? For now our products are only capable of working with PDF files and the viewer to import/export comments and form data to fdf/xfdf files - a...
by Tracker Supp-Stefan
Thu Feb 16, 2012 3:46 pm
Forum: PDF-XChange Viewer SDK
Topic: SetDevInfo Catastrophic failure error
Replies: 7
Views: 1987

Re: SetDevInfo Catastrophic failure error

Thanks for the details Frank,

We will now discuss this in the team and come back to you with any further questions or suggestions.

Best,
Stefan
by Tracker Supp-Stefan
Thu Feb 16, 2012 3:44 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR module
Replies: 11
Views: 7606

Re: OCR module

Hello Sphax,

I am afraid that the current OCR module we offer is only accessible through the Viewer itself, and is not intended for silent batch processing.

Best,
Stefan
by Tracker Supp-Stefan
Thu Feb 16, 2012 3:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF in small Web-frames: How to display fin full size?
Replies: 6
Views: 1809

Re: PDF in small Web-frames: How to display fin full size?

Many thanks for the comment Ben,

That's indeed true - and will allow Peter to quickly open the PDF in the stand alone Viewer.

Best,
Stefan
by Tracker Supp-Stefan
Thu Feb 16, 2012 3:07 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF in small Web-frames: How to display fin full size?
Replies: 6
Views: 1809

Re: PDF in small Web-frames: How to display fin full size?

Hello Peter,

You can try the F12 key, or alternatively you can try to hide all the menus in the frame - and thus leave it all for just reading the document - this should make much room for reading especially in tight frames.

Best,
Stefan
by Tracker Supp-Stefan
Thu Feb 16, 2012 1:54 pm
Forum: PDF-XChange Viewer SDK
Topic: SetDevInfo Catastrophic failure error
Replies: 7
Views: 1987

Re: SetDevInfo Catastrophic failure error

Hello Frank, This is the first time I see this, and as you say it only happens on a given machine - could you share some more details for it (e.g. OS Version and service packs installed, is it a 64 bit one - as it seems from your description, etc.) Also is there a chance of a hardware failure on tha...
by Tracker Supp-Stefan
Thu Feb 16, 2012 12:23 pm
Forum: PDF-XChange Viewer (End Users)
Topic: links in pdf files
Replies: 4
Views: 996

Re: links in pdf files

Hello xchguser, Please check that you are using the latest build of our Viewer (go to Help -> About inside it), and if you are not using build 2.5.201 - then please download and install it from here: www.tracker-software.com/PDFXVwer.zip As what you are experiencing might have been an old problem th...