Search found 1657 matches

by Patrick-Tracker Supp
Fri Apr 06, 2018 12:27 am
Forum: PDF-XChange Editor
Topic: Summarzing comments, extracting highlighted text
Replies: 74
Views: 32504

Re: Summarzing comments, extracting highlighted text

Hello All, Thank you for your post and suggestions. In this topic, there have be quite a few requests made such as summarizing comments by visual order, and configuring what information is and is not included (Author, date, time etc). These have been approved by the dev team. The later will be imple...
by Patrick-Tracker Supp
Thu Apr 05, 2018 11:24 pm
Forum: PDF-XChange Editor
Topic: PDF missing text/tables/images after inactivity, SD card
Replies: 11
Views: 1016

Re: PDF missing text/tables/images after inactivity, SD card

chrisoutwright, Thank you for the information. We have previously received reports of portions of text missing after the PC being idle for some time. Build 323.2 had some issues that necessitated we release updates rather soon after. It may very well be one of these issues that have caused this one ...
by Patrick-Tracker Supp
Thu Apr 05, 2018 7:50 pm
Forum: PDF-XChange Editor
Topic: Stamp rotates when resized
Replies: 6
Views: 730

Re: Stamp rotates when resized

Hello All,

I have been informed that the ticket has been set to status resolved. You should see the fix in the next build release this month.

Thank you for your patience and understanding.

Cheers!
by Patrick-Tracker Supp
Thu Apr 05, 2018 12:14 am
Forum: PDF-XChange Editor
Topic: PDF missing text/tables/images after inactivity, SD card
Replies: 11
Views: 1016

Re: PDF missing text/tables/images after inactivity, SD card

Hello,

Thank you for your post. It is possible that windows is putting the drive to sleep, or that some other function is causing an interruption. Please go to Help> About and let us know what version and build you are running so that we can investigate further.

Thank you!
by Patrick-Tracker Supp
Wed Apr 04, 2018 12:20 am
Forum: PDF-XChange Editor
Topic: Typewriter Tool Position
Replies: 26
Views: 3173

Re: Typewriter Tool Position

Hi All,
I have been notified that this issue has been resolved in the coming build release. I have confirmed that this works in the technical pre-release.

Thank you all for your patience and understanding.
by Patrick-Tracker Supp
Tue Apr 03, 2018 6:46 pm
Forum: PDF-XChange Editor
Topic: pencil tool - turning off smoothing
Replies: 43
Views: 4516

Re: pencil tool - turning off smoothing

Hello toe78, Thank you for your post and welcome to our forums! We appreciate the feedback. Currently, the pen smoothing adjustments are indeed hidden - this will not change for the next build release, however. I've just spoken to the dev team and they have informed me of their plans to completely r...
by Patrick-Tracker Supp
Mon Apr 02, 2018 5:55 pm
Forum: PDF-XChange Editor
Topic: The missing file was not removed from the recent file list
Replies: 2
Views: 302

Re: The missing file was not removed from the recent file list

Hello RosemaryWilkins, Thank you for your post and welcome to our forums. Can you please confirm that you are referring to this option in the Viewer that is missing from the Editor: https://i.imgur.com/XL3kpSX.png As Willy demonstrated, the ability to remove broken files does exist in the Editor how...
by Patrick-Tracker Supp
Sat Mar 31, 2018 12:15 am
Forum: PDF-XChange Editor
Topic: Merge windows / Split tabs
Replies: 16
Views: 1236

Re: Merge windows / Split tabs

Hi Timur, Separating the search pane by document does not seem too illogical. Has that been discussed in the past? I am afraid I do not recall. It's a holiday here in Canada so the dev team are not in - I will ask them if it is practical to separate the search panes by document. Until then have a ni...
by Patrick-Tracker Supp
Fri Mar 30, 2018 8:12 pm
Forum: PDF-XChange Editor
Topic: Merge windows / Split tabs
Replies: 16
Views: 1236

Re: Merge windows / Split tabs

Hi Timur, If a load to session will help you here, I suppose it might not bee too difficult to implement. I've submitted a feature request for "current tab group to new window" and "Combine all windows" functions in the organize tab/ Window menu as well. If you have the option to "Hide tab bar when ...
by Patrick-Tracker Supp
Fri Mar 30, 2018 6:21 pm
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 2279

Re: Almost empty pages in a few minutes

No worries kowalski215,

Thank you for following up! I am glad to know the 32 bit version solved your issue.

Cheers!
by Patrick-Tracker Supp
Fri Mar 30, 2018 5:33 pm
Forum: PDF-XChange Editor
Topic: Features I am missing in Editor
Replies: 89
Views: 6029

Re: Features I am missing in Editor

Hi Timur,

Thank you for your understanding. Try as we might, it is not always practical to implement even good suggestions right away.

Take care!
by Patrick-Tracker Supp
Fri Mar 30, 2018 5:31 pm
Forum: PDF-XChange Editor
Topic: flatten everything
Replies: 15
Views: 943

Re: flatten everything

Hi Timur, Our hope is that you will not find the need to use Adobe at all. Today is a stat holiday here in Canada and in the UK (where Stefan is), so the dev team is not available for questioning. Stefan should hear back from the dev team next week - perhaps some good news will be the result! Thank ...
by Patrick-Tracker Supp
Fri Mar 30, 2018 5:14 pm
Forum: PDF-XChange Editor
Topic: Merge windows / Split tabs
Replies: 16
Views: 1236

Re: Merge windows / Split tabs

Hello Timur, Thank you for your post. There is actually! On the very left of the tabs there is a small handle as shown below: https://i.imgur.com/pZQsX7d.png With this, you can drag a whole tab group into their own window, or back into one single window in much the same way as you would move a singl...
by Patrick-Tracker Supp
Fri Mar 30, 2018 4:35 pm
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 2279

Re: Almost empty pages in a few minutes

Hello All, Thank you for your kind and persistent cooperation. There is a lot of information here, and it would seem we are not much closer to a solution. We are preparing to release a new build in a month or so. As such, I would like to see this issue extinguished with that release. It is a statuto...
by Patrick-Tracker Supp
Thu Mar 29, 2018 6:15 pm
Forum: PDF-XChange Editor
Topic: Features I am missing in Editor
Replies: 89
Views: 6029

Re: Features I am missing in Editor

Hi Timur, Thanks for your suggestion. Although we do appreciate such feedback, and we endeavor to accommodate suggestions for improvements whenever possible at this time we are focusing on solidifying the current functionality of our products. We are undergoing some major projects such as PDF 2.0 im...
by Patrick-Tracker Supp
Thu Mar 29, 2018 5:42 pm
Forum: PDF-XChange Editor
Topic: After window update editor takes a long time to load
Replies: 1
Views: 170

Re: After window update editor takes a long time to load

Hello arnor@icetips.com Thank you for your post. It would seem that you have done your homework. Could you please go to Help> About and tell us what version and build you are running? Please try disabling the SharePoint plug in for both the IE add-in and the stand-alone Editor from within File/Edit>...
by Patrick-Tracker Supp
Wed Mar 28, 2018 11:02 pm
Forum: PDF-XChange Editor
Topic: Features I am missing in Editor
Replies: 89
Views: 6029

Re: Features I am missing in Editor

Hi Timur Born,

Thank you for reviving this! Seems those text selection methods have yet to be introduced to the Edit content tool. I've made an internal development ticket for this.

Thanks again!
by Patrick-Tracker Supp
Wed Mar 28, 2018 4:16 pm
Forum: PDF-XChange Editor
Topic: Highlight a text
Replies: 2
Views: 225

Re: Highlight a text

Hello MJLeduc, Thank you OVG for your assistance. It may be possible that there is no text data on that document, such as when a document is scanned. In such cases you must OCR the pages. In the ribbon UI go to Convert> OCR pages: https://i.imgur.com/7HgOeOl.png Then, you can use the Highlight text ...
by Patrick-Tracker Supp
Wed Mar 21, 2018 11:09 pm
Forum: PDF-XChange Editor
Topic: Document Properties, Document title
Replies: 2
Views: 459

Re: Document Properties, Document title

Hello sugi_84 Thank you for waiting! The dev team came to me today asking for some clarification. They've asked if you could send us a sample PDF file from Adobe that does contain this metadata? Additionally, does the Adobe driver only handle this with DWG files? I ask because, unlike most software,...
by Patrick-Tracker Supp
Wed Mar 21, 2018 12:14 am
Forum: PDF-XChange Editor
Topic: Summarzing comments, extracting highlighted text
Replies: 74
Views: 32504

Re: Summarzing comments, extracting highlighted text

Hello RoGraf,

Thank you for your post. FR2826 is for the addition of summarizing by visual order. I've created a further feature request today to fine-tune what is and is not included with the summary: RT#4304: FR: Summarize comments' content adjustment

Thank you for your suggestions!
by Patrick-Tracker Supp
Tue Mar 20, 2018 11:08 pm
Forum: PDF-XChange Editor
Topic: Font being blocked out
Replies: 5
Views: 611

Re: Font being blocked out

Hi kjensen, Thank you for the email. I am afraid that this is a Stroke Adjust issue with Adobe. First, please note that on page 102 as shown in your screenshot, the text is not actual text data, but rendered objects. In PDF object coordinates are specified by point (pt), not by pixel. At certain zoo...
by Patrick-Tracker Supp
Tue Mar 20, 2018 10:34 pm
Forum: PDF-XChange Editor
Topic: Comment fonts are embedded multiple times for Japanese
Replies: 3
Views: 411

Re: Comment fonts are embedded multiple times for Japanese

Hello Panta, Thank you for the post. I am afraid that it would seem we've been unable to reproduce this issue. Would you please send us sample documents both before and after adding multiple annotations. I do see a slight file size increase as the comments are added. However I see the same when past...
by Patrick-Tracker Supp
Tue Mar 20, 2018 9:03 pm
Forum: PDF-XChange Editor
Topic: Font being blocked out
Replies: 5
Views: 611

Re: Font being blocked out

Hello kjensen,
Thank you for your post. Would you please send us a copy of this PDF that we might use to replicate this issue?

You may send it to Support@tracker-software.com if you do not wish to include it on this public forum.
Thanks!
by Patrick-Tracker Supp
Fri Mar 16, 2018 11:30 pm
Forum: PDF-XChange Editor
Topic: Expired License
Replies: 1
Views: 279

Re: Expired License

Hello, Thank you for your post. Your understanding is correct. You should always be able to access the build you purchased. I suspect perhaps you may have installed the correct version, but still a build released after your maintenance expired. Please send your license key to sales@tracker-software....
by Patrick-Tracker Supp
Thu Mar 15, 2018 7:39 pm
Forum: PDF-XChange Editor
Topic: Document Properties, Document title
Replies: 2
Views: 459

Re: Document Properties, Document title

Hello sugi_84,
Thank you for the post. I am afraid that this is not available. I have submitted a formal feature request with our development team.
Thank you for bringing this to our attention.

Thank you!
by Patrick-Tracker Supp
Wed Mar 07, 2018 6:46 pm
Forum: PDF-XChange Editor
Topic: Stamp rotates when resized
Replies: 6
Views: 730

Re: Stamp rotates when resized

Hello All,

I've just dug up the bug ticket for this issue and it seems it was reported quite some time ago. A developer is assigned to this, so I have raised the priority and requested a timeline for the fix.

We apologize for the inconvenience this may cause.
Sincerely,
by Patrick-Tracker Supp
Tue Mar 06, 2018 7:41 pm
Forum: PDF-XChange Editor
Topic: Stamp rotates when resized
Replies: 6
Views: 730

Re: Stamp rotates when resized

Hello PhilippeJanson,

Thank you for your post. I think this issue was resolved in the latest release. Could you please go to Help about and check that you are running build 324.3. If not, you can install it here: http://www.tracker-software.com/product/downloads

Cheers!
by Patrick-Tracker Supp
Mon Mar 05, 2018 11:59 pm
Forum: PDF-XChange Editor
Topic: scan destination presets randomly change
Replies: 5
Views: 660

Re: scan destination presets randomly change

Hello scan_user,

Thank you for you post. These settings are retained for me between sessions in all our tests. Could you please go to Help> About and tell us what version and build you are running there?

Thank you!
by Patrick-Tracker Supp
Mon Mar 05, 2018 8:47 pm
Forum: PDF-XChange Editor
Topic: MACRO
Replies: 1
Views: 374

Re: MACRO

Hello,

I am afraid that we do not natively support Macro operations. Please see here for a list of supported macros: http://help.tracker-software.com/pdfxe6 ... os_ed.html

Sorry for the inconvenience.
by Patrick-Tracker Supp
Fri Mar 02, 2018 10:07 pm
Forum: PDF-XChange Editor
Topic: keyboard shortcuts SOLVED
Replies: 10
Views: 798

Re: keyboard shortcuts SOLVED

Hello Nathan, Thank you for the post and welcome to our forums! You will find a list of all preset Keyboard shortcuts here: https://help.tracker-software.com/pdfxe6/keyboard-shortcuts_ed.html?zoom_highlightsub=shortcut You might be interested to know that you can actually pair any build in command w...
by Patrick-Tracker Supp
Thu Mar 01, 2018 1:33 am
Forum: PDF-Tools
Topic: Create PDF from images
Replies: 2
Views: 668

Re: Create PDF from images

Hello

Thank you for the post. In the export to images dialog, you can simply select TIFF from the drop-down as shown:

Image

If you are not seeing this option, please try updating.

Thank you!
by Patrick-Tracker Supp
Wed Feb 28, 2018 11:17 pm
Forum: PDF-XChange Editor
Topic: can't install PDF-XChange Editor - Error: HKEY_LOCAL_MACHINE32 SOLVED
Replies: 9
Views: 637

Re: can't install V7.0.324.3 (or older versions) SOLVED

Hello Andy, Thank you for the post. Could you please provide an installation log? You can find instructions on how to create it here: https://www.tracker-software.com/knowledgebase/515-How-do-I-log-an-installation-for-Support Please also note that our installer must be run on the matching system arc...
by Patrick-Tracker Supp
Wed Feb 28, 2018 11:13 pm
Forum: PDF-XChange Editor
Topic: how to delete pages
Replies: 1
Views: 196

Re: how to delete pages

Hello and welcome to our forums!

To delete pages in the Editor, simply go Organize> Delete pages:

Image

Alternatively, you may be interested in trying the split feature too:

Image

I hope this helps!
by Patrick-Tracker Supp
Tue Feb 27, 2018 6:39 pm
Forum: PDF-XChange Editor
Topic: Hyperlinks between a main pdf-document and an attached document
Replies: 11
Views: 780

Re: Hyperlinks between a main pdf-document and an attached document

Hello Woinic,

Thank you for the post. Could you please send us this document set so that we can investigate this further? You can attach it here, or send it to support@tracker-software.com with a reference back to this topic.

Thank you!
by Patrick-Tracker Supp
Mon Feb 26, 2018 8:21 pm
Forum: PDF-XChange Editor
Topic: Zooming with just Mouse Wheel + Right mouse button
Replies: 11
Views: 1480

Re: Zooming with just Mouse Wheel + Right mouse button

Hello All,

After some deliberation, this feature request has been officially rejected by our project management team due to fundamental conflicts.

This topic has now been closed. Sorry for the inconvenience.
by Patrick-Tracker Supp
Sat Feb 24, 2018 1:28 am
Forum: PDF-XChange Editor
Topic: Bookmarks -> From Page Text
Replies: 3
Views: 318

Re: Bookmarks -> From Page Text

Hello, dxcarnadi, Thank you for your post and for supplying the sample files from the outset. Unfortunately, it would seem you've discovered quite the can of worms! Upon testing, I too have found it near impossible to generate a viable set of bookmarks. I tried based on font types, colour, size and ...
by Patrick-Tracker Supp
Sat Feb 24, 2018 12:46 am
Forum: PDF-XChange Editor
Topic: "Auto Copy" Function SOLVED
Replies: 3
Views: 445

Re: "Auto Copy" Function SOLVED

Hello akarr85,

Thank you for your post. You can easily accomplish this simply by giving the fields the same name. In PDF, form data is configured such that X = <user input> wherein X is the field's name. Wherever that name appears, the data will match.

I hope this helps!
by Patrick-Tracker Supp
Tue Feb 20, 2018 11:31 pm
Forum: PDF-XChange Editor
Topic: Event Bar codes and bank statements
Replies: 17
Views: 1542

Re: Event Bar codes and bank statements

Hello myhealthylawn,

If you send us your settings we can determine for sure, but I suspect that the Accessibility overrides were activated.

I hope this helps!
by Patrick-Tracker Supp
Mon Feb 19, 2018 7:30 pm
Forum: PDF-XChange Editor
Topic: Event Bar codes and bank statements
Replies: 17
Views: 1542

Re: Event Bar codes and bank statements

Hello myhealthylawn, Thank you for providing a sample. It displays correctly for me: https://i.imgur.com/BwwFO0I.png Could you please go to Help> About and tell us what version and build is listed there? If you are running anything older than build 324.2, please update. You can download the latest v...
by Patrick-Tracker Supp
Mon Feb 19, 2018 7:23 pm
Forum: PDF-XChange Editor
Topic: Possable to resize all pages by a percentage based? SOLVED
Replies: 6
Views: 993

Re: Possable to resize all pages by a percentage based? SOLVED

Hi Special,
Special wrote:Yup, and it's awesome!
I am glad to know you are satisfied! :)

Take care!
by Patrick-Tracker Supp
Mon Feb 19, 2018 6:57 pm
Forum: PDF-XChange Editor
Topic: Stamps Toolbar Icon
Replies: 16
Views: 1612

Re: Stamps Toolbar Icon

Hello All, Thank you for your patience and determination in reporting these issues to us. I am happy to report that RT#4165: Common issue with drop downs in classic UI mode and #4165: Common issue with drop downs in classic UI mode have been set to resolved status. The fix should be apparent in buil...
by Patrick-Tracker Supp
Mon Feb 19, 2018 6:46 pm
Forum: PDF-XChange Editor
Topic: Print Problem - Build 318.0
Replies: 4
Views: 662

Re: Print Problem - Build 318.0

Hello All,

Thank you for your patience. I am happy to report that the issues described in this topic and ticket have been resolved. The fix should be available in build 324.2: http://www.tracker-software.com/PDFXVE7.zip

Thank you!
by Patrick-Tracker Supp
Mon Feb 19, 2018 6:27 pm
Forum: PDF-XChange Editor
Topic: Zooming with just Mouse Wheel + Right mouse button
Replies: 11
Views: 1480

Re: Zooming with just Mouse Wheel + Right mouse button

Hello Special, Thank you for your post. Our products and features are developed by popular demand. As such, development allocation is determined by priority. At the risk of sounding like a broken record, I too see the benefit of such a feature. Additionally, it should be pretty easy to implement wit...
by Patrick-Tracker Supp
Mon Feb 19, 2018 5:50 pm
Forum: PDF-XChange Editor
Topic: Possable to resize all pages by a percentage based? SOLVED
Replies: 6
Views: 993

Re: Possable to resize all pages by a percentage based? SOLVED

Hello all!

I am happy to report that this feature request has now been implemented and is available in version 7, build 324.2: http://www.tracker-software.com/PDFXVE7.zip

Image

Thank you for your patience and understanding.
Cheers!
by Patrick-Tracker Supp
Mon Feb 19, 2018 5:15 pm
Forum: PDF-XChange Editor
Topic: V7 (and V6) installation fails to restart Windows Explorer
Replies: 25
Views: 1970

Re: V7 (and V6) installation fails to restart Windows Explorer

Hi Schottel,

The eventual windows update may or may not resolve this issue for Windows 7 machines. Our workaround, however, should solve the issue regardless of the windows version.

Cheers!
by Patrick-Tracker Supp
Sat Feb 17, 2018 12:23 am
Forum: PDF-XChange Editor
Topic: V7 (and V6) installation fails to restart Windows Explorer
Replies: 25
Views: 1970

Re: V7 (and V6) installation fails to restart Windows Explorer

Hello Schottel, Thank you for your post. Upon some further investigation, we have ascertained that this is caused by a windows update bug which we found to be fixed in Microsoft's Insider's release. Because this windows update may take some time to make its way to the general public our dev team has...
by Patrick-Tracker Supp
Thu Feb 15, 2018 9:09 pm
Forum: PDF-XChange Editor
Topic: Dynamic Stamp for Non-Programmer
Replies: 13
Views: 1272

Re: Dynamic Stamp for Non-Programmer

Hi Scott, Thanks for the post. Here is a script I use to input a date to a text field in a dynamic stamp: var d = new Date; event.value = util.printd("yyyy/mm/dd", d); additionally, here is the code I use to get the username of whoever is logged in when the stamp is placed: if((identity.name != null...
by Patrick-Tracker Supp
Thu Feb 15, 2018 8:55 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Barcode finding and reading from PDF content?
Replies: 14
Views: 4986

Re: Barcode finding and reading from PDF content?

Hello myhealthylawn, Could you please provide some examples of what you mean? I am afraid that it is not as simple as you might think, but we should be able to perform everything adobe can. If that is not the case we will need to see one of these files so that we can investigate the issue, whatever ...
by Patrick-Tracker Supp
Thu Feb 15, 2018 8:50 pm
Forum: PDF-XChange Editor
Topic: Event Bar codes and bank statements
Replies: 17
Views: 1542

Re: Event Bar codes and bank statements

Hello myhealthylawn,

Thank you for your post. We would need to see an example of the issue in order to best assist you. Please also go to Help> About and tell us what version and build you are running.

Thank you!
by Patrick-Tracker Supp
Thu Feb 15, 2018 6:07 pm
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 2279

Re: Almost empty pages in a few minutes

Hi Blackhole,

Do let us know if the update resolves this behaviour. Looking forward to hearing back from you.

Cheers!