Search found 1657 matches

by Patrick-Tracker Supp
Wed Jul 12, 2017 10:33 pm
Forum: PDF-XChange Editor
Topic: Edge to Edge Printing
Replies: 18
Views: 1496

Re: Edge to Edge Printing

Hi Larry,

Thank you for providing these details. I have passed them along to our development team for investigation. I will post back here once we have something to report.

Thank you for your patience nad understanding.

Cheers!
by Patrick-Tracker Supp
Wed Jul 12, 2017 10:20 pm
Forum: PDF-XChange Print Drivers
Topic: Retaining clickable web links
Replies: 4
Views: 978

Re: Retaining clickable web links

Hi Willy,

We totally agree - our documentation is undergoing a massive overhaul. In time this will be correctly documented, however, due to the declining use of this plug-in, it is considered to be a lower priority at this time - but not forgotten!

Cheers!
by Patrick-Tracker Supp
Wed Jul 12, 2017 7:29 pm
Forum: PDF-XChange Editor
Topic: 3D PDF
Replies: 3
Views: 391

Re: 3D PDF

Hello ElysianGreen,

Thank you for the post and welcome to our forums. I am afraid that 3D PDF are not supported at this time.

Sorry for the inconvenience
by Patrick-Tracker Supp
Wed Jul 12, 2017 5:44 pm
Forum: PDF-XChange Editor
Topic: Request for availability of PDFX in the Windows Store
Replies: 9
Views: 707

Re: Request for availability of PDFX in the Windows Store

Hi Jimmy, We have entertained this possibility before - programmatic hurdles notwithstanding, adding our apps to the windows store is prohibitively restrictive, and Microsoft requires a large commission that we are not offering even to our best resellers, therefore we will not be pursuing this furth...
by Patrick-Tracker Supp
Wed Jul 12, 2017 4:58 pm
Forum: PDF-XChange Editor
Topic: Flatten Layers?
Replies: 3
Views: 407

Re: Flatten Layers?

Hello mzarchtech,

Thank you for your post and welcome to our forums. Unfortunately, such a feature is not yet available, however, it is planned for a future release.

Thank you for your patience and understanding.

Cheers!
by Patrick-Tracker Supp
Tue Jul 11, 2017 5:55 pm
Forum: PDF-XChange Editor
Topic: Vertical menus
Replies: 12
Views: 557

Re: Vertical menus

Hello,

Thank you for the post and welcome to our forums. This is not yet possible in the Editor or Viewer. I will discuss the possibility of adding this feature with our dev team in our general meeting later this week.

Thank you!
by Patrick-Tracker Supp
Tue Jul 11, 2017 4:59 pm
Forum: PDF-XChange Editor
Topic: Build 322.3 doesn't restore Last View Page when opening PDFs
Replies: 35
Views: 2836

Re: Build 322.3 doesn't restore Last View Page when opening PDFs

HI Willy, Deselecting the 'Restore last used view..." setting should cause the Editor to respect the document's settings. There is an issue here that does not appear to have been fixed, but the ticket has been set to Resolved status. I've asked for clarification if this is already fixed for a future...
by Patrick-Tracker Supp
Sat Jul 08, 2017 12:00 am
Forum: PDF-XChange Editor
Topic: Edge to Edge Printing
Replies: 18
Views: 1496

Re: Edge to Edge Printing

Hi Larry,

Thank you for these further details. In order to test this issue, we will need the items previously requested. At your convenience of course.

Have a wonderful weekend!
by Patrick-Tracker Supp
Fri Jul 07, 2017 9:32 pm
Forum: PDF-XChange Editor
Topic: Edge to Edge Printing
Replies: 18
Views: 1496

Re: Edge to Edge Printing

Hello Larry, It does appear to be that way. Could you please post a screenshot of where you set up edge to edge printing in the print driver settings? Can you please also post screenshots of what you see in the print preview in Adobe and Editor for comparison. Please also try printing and let us kno...
by Patrick-Tracker Supp
Fri Jul 07, 2017 8:32 pm
Forum: PDF-XChange Editor
Topic: Edge to Edge Printing
Replies: 18
Views: 1496

Re: Edge to Edge Printing

Hello Larry, Thank you for your post. We receive this information from the printer driver. We have installed this driver here to test and make sure it will work. Could you please specify how to set up borderless printing within this driver? Please also post a link to the latest drivers you are using...
by Patrick-Tracker Supp
Thu Jul 06, 2017 10:49 pm
Forum: PDF-XChange Editor
Topic: Build 322.3 doesn't restore Last View Page when opening PDFs
Replies: 35
Views: 2836

Re: Build 322.3 doesn't restore Last View Page when opening PDFs

Hi Willy,

Do you mean like this:

Image

Sorry if I have missed the marker here...

Cheers!
by Patrick-Tracker Supp
Thu Jul 06, 2017 10:45 pm
Forum: PDF-XChange Editor
Topic: Maximum page size??
Replies: 5
Views: 364

Re: Maximum page size??

Hello CoolRuehle,

Please try a different browser.

Thank you!
by Patrick-Tracker Supp
Fri Jun 30, 2017 8:46 pm
Forum: PDF-XChange Editor
Topic: pencil tool - turning off smoothing
Replies: 43
Views: 4597

Re: pencil tool - turning off smoothing

Hi RLM,

I am glad this is working better for you now. We are working on further improvements to handwriting in PDF.

Thank you!
by Patrick-Tracker Supp
Thu Jun 29, 2017 6:12 pm
Forum: PDF-XChange Editor
Topic: Find vs Search for renderable text
Replies: 8
Views: 648

Re: Find vs Search for renderable text

Hi Jane,

Thank you for your post. I suspect this may be a settings factor, but cannot be certain. Please send us the file in question so that we may investigate this issue.

Thank you!
by Patrick-Tracker Supp
Wed Jun 28, 2017 10:44 pm
Forum: PDF-XChange Editor
Topic: Problem when opening 2 docs
Replies: 1
Views: 211

Re: Problem when opening 2 docs

Hello John,

Thank you for the post. I am not seeing this issue on my PC after a restart. Could you please describe exactly what method you used to open these 2 documents?

Thank you!
by Patrick-Tracker Supp
Mon Jun 26, 2017 7:44 pm
Forum: PDF-XChange Editor
Topic: Links not responsive SOLVED
Replies: 5
Views: 598

Re: Links not responsive SOLVED

Hello BywaterNYC Thanks for the post! The tracker Updater does not run at startup, though it does run in the background once started. There is an autostart scheduler option wherein you can tell the updater to check for updates Never, Daily, Weekly, and Monthly. An alternative to installing the Track...
by Patrick-Tracker Supp
Fri Jun 23, 2017 8:25 pm
Forum: PDF-XChange Editor
Topic: Printing problems
Replies: 4
Views: 428

Re: Printing problems

Hello ksudavid,

Could you please tell us what printer you are trying to print to? Please also let us know the version and build of the driver you are using.

Thank you!
by Patrick-Tracker Supp
Fri Jun 23, 2017 8:23 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Going to last open page after opening a bookmark
Replies: 4
Views: 1267

Re: Going to last open page after opening a bookmark

Hello nitish159,

I did not realise you were using the Viewer. I am afraid the viewer does not have the split option. Please note that the viewer has been discontinued and replaced by the PDF-XChange Editor. You can download the Editor here: http://www.tracker-software.com/PDFXVE6.zip

Cheers!
by Patrick-Tracker Supp
Fri Jun 23, 2017 6:14 pm
Forum: PDF-XChange Editor
Topic: File menu (some options are not displayed)
Replies: 6
Views: 868

Re: File menu (some options are not displayed)

**Update**

I've heard back from the development team regarding this issue. It seems this is reproducible when using a larger custom font size for the UI. I have just been informed that this issue has been fixed for the next build release. The next build should be less than 2 weeks away.

Thank you!
by Patrick-Tracker Supp
Fri Jun 23, 2017 5:56 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Going to last open page after opening a bookmark
Replies: 4
Views: 1267

Re: Going to last open page after opening a bookmark

Hello nitish159, Thank you for your post and welcome to our forums! You can use the 'Previous View' option using Alt+Left. You can use Alt+Right to return the next view. I would like to offer an alternative you may find very useful. In the Editor, you can now view two sections of the same document s...
by Patrick-Tracker Supp
Fri Jun 23, 2017 5:42 pm
Forum: PDF-XChange Editor
Topic: File menu (some options are not displayed)
Replies: 6
Views: 868

Re: File menu (some options are not displayed)

Hello vivadavid, Thank you for your post. I am afraid that this is most likely due to your screen resolution. Because the space needed for that menu exceeds the space available on screen, the menu is collapsed. That being said, it looks to me like this could be improved because there appears to be p...
by Patrick-Tracker Supp
Thu Jun 22, 2017 9:52 pm
Forum: PDF-XChange Editor
Topic: Problems with "Open in PDFXchangeEditor" SOLVED
Replies: 8
Views: 582

Re: Problems with "Open in PDFXchangeEditor" SOLVED

Hello vivadavid, That may certainly have caused this! The settings for the installed software are actually stored in the registry and not in a .dat file. If you want to bring your settings from the portable version please launch it and go to Edit> Export Settings. Save the settings file then close t...
by Patrick-Tracker Supp
Thu Jun 22, 2017 5:11 pm
Forum: PDF-XChange Editor
Topic: Problems with "Open in PDFXchangeEditor" SOLVED
Replies: 8
Views: 582

Re: Problems with "Open in PDFXchangeEditor" SOLVED

Hello vivadavid, This should not be happening with this build. Please go to C:\Program Files\Tracker Software\Shell Extensions and rename both XCShellMenu.x__.dll files. Please rename it by adding a character at the beginning and end of the file name. For example '1XCShellMenu.x86.dll1'. This should...
by Patrick-Tracker Supp
Thu Jun 22, 2017 4:47 pm
Forum: PDF-XChange Editor
Topic: Problems with "Open in PDFXchangeEditor" SOLVED
Replies: 8
Views: 582

Re: Problems with "Open in PDFXchangeEditor" SOLVED

Hello,

Thank you for your post. It seems like you may be using an older build. Could you please go to Help> About from within the Editor and tell us what version and build you are running?

Thank you!
by Patrick-Tracker Supp
Tue Jun 20, 2017 5:23 pm
Forum: PDF-XChange Editor
Topic: Can't edit text
Replies: 1
Views: 292

Re: Can't edit text

Hello Stav8r

Thanks for the post. Please use the Edit Content tool (Tools> Content Editing Tools> Edit Content Tool).

Cheers!
by Patrick-Tracker Supp
Mon Jun 19, 2017 11:11 pm
Forum: PDF-XChange Editor
Topic: "New Document" menu option SOLVED
Replies: 16
Views: 952

Re: "New Document" menu option SOLVED

Hello BywaterNYC, Thank you for providing your settings. This is pretty consistent, and I suspect you may have inadvertently deleted that menu item. Please go to View> Toolbars> Customise Toolbars then click on the file menu and right click any option and choose "Reset menu" http://i.imgur.com/23ySK...
by Patrick-Tracker Supp
Mon Jun 19, 2017 7:00 pm
Forum: PDF-XChange Editor
Topic: "New Document" menu option SOLVED
Replies: 16
Views: 952

Re: "New Document" menu option SOLVED

Hi BywaterNYC,

A thought has occurred: is this option selected under edit> Preferences> Registration:

Image

If so, it would explain why these options are hidden.

HTH!
by Patrick-Tracker Supp
Mon Jun 19, 2017 6:53 pm
Forum: PDF-XChange Editor
Topic: "New Document" menu option SOLVED
Replies: 16
Views: 952

Re: "New Document" menu option SOLVED

Hello BywaterNYC,

Thanks for trying what Willy suggested. Please post your settings file here so that I can take a look and see what we can do. Please note that you will need to save the settings file in a zip. archive in order to post it here.

Thank you!
by Patrick-Tracker Supp
Mon Jun 19, 2017 5:49 pm
Forum: PDF-XChange Editor
Topic: "New Document" menu option SOLVED
Replies: 16
Views: 952

Re: "New Document" menu option SOLVED

Hello BywaterNYC, Thank you for your post and welcome to our community forums! That is indeed very strange to see (or, rather not)! The new document options should indeed be listed there: http://i.imgur.com/SGVQjbD.png Could you please go to Edit> Export Settings and make sure to export and save you...
by Patrick-Tracker Supp
Fri Jun 16, 2017 10:03 pm
Forum: PDF-XChange Editor
Topic: Opening PDF-XChange in IE
Replies: 19
Views: 1188

Re: Opening PDF-XChange in IE

Hi Stuart, Thank you for your post. The dev team have found the issue which lies inside the XML definition. Adobe ignores the error, and we are currently waiting to hear back from our project manager if we should also ignore the error, or stick to the pdf specification and display the error message....
by Patrick-Tracker Supp
Fri Jun 16, 2017 5:13 pm
Forum: PDF-XChange Editor
Topic: Tab Order in Fillable Form SOLVED
Replies: 15
Views: 1524

Re: Tab Order in Fillable Form SOLVED

Thanks for the assist, Willy :)
by Patrick-Tracker Supp
Fri Jun 16, 2017 4:22 pm
Forum: PDF-XChange Editor
Topic: Tab Order in Fillable Form SOLVED
Replies: 15
Views: 1524

Re: Tab Order in Fillable Form SOLVED

Hello briefigs,

Thank you for the post. This has been resolved in the latest build. In fact we have also added the ability to edit and create fillable forms. You can download the latest installer here: http://www.tracker-software.com/PDFXVE6.zip

Cheers!
by Patrick-Tracker Supp
Thu Jun 15, 2017 5:37 pm
Forum: PDF-XChange Viewer (End Users)
Topic: print dialog "print sheets" number wrong SOLVED
Replies: 12
Views: 1678

Re: print dialog "print sheets" number wrong SOLVED

Hello rootazoid,

Thank you for the post. I am not seeing this behaviour here. Could you please post a screenshot of what you are seeing so that we might have a better idea of what's going on?

Thank you!
by Patrick-Tracker Supp
Tue Jun 13, 2017 7:42 pm
Forum: PDF-XChange Viewer (End Users)
Topic: View all lines of comment text in comment pane / change comment order manually
Replies: 3
Views: 1217

Re: View all lines of comment text in comment pane / change comment order manually

Hello klaus.at, Thank you for the post and welcome to our forms. The comments pane is not structured to accept custom comment display order. You sort them only using the predefined settings available: http://i.imgur.com/8VFBlnN.png Your second point has been requested recently and a formal feature r...
by Patrick-Tracker Supp
Tue Jun 13, 2017 5:04 pm
Forum: PDF-XChange Editor
Topic: Thumbnails - Selection Method (one at a time)
Replies: 1
Views: 285

Re: Thumbnails - Selection Method (one at a time)

Hello Delain,

Thank you for the post. I have reproduced this issue and reported it to the dev team. Please reference this forum post or RT#3943Inconstancy with thumbnail selection control when using keyboard when requesting an update to this issue.

Thank you!
by Patrick-Tracker Supp
Fri May 26, 2017 11:43 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor Not Responding
Replies: 27
Views: 1215

Re: PDF-XChange Editor Not Responding

Hi Willy,

Thank you for the assist.

GWMeaney,

Please try as Willy suggested. Also, could you please go to Help> About and tell us what version and build you are currently running?

Thank you!
by Patrick-Tracker Supp
Thu May 25, 2017 11:46 pm
Forum: PDF-XChange Editor
Topic: File blocked by explorer.exe
Replies: 11
Views: 636

Re: File blocked by explorer.exe

Hello Andrea, This is a known issue which we believed was caused by Windows, though the fact that it is not an issue when using Adobe is indeed news. I will discuss this issue with the development team during our next meeting. You should find that closing the preview pane or file explorer (or simply...
by Patrick-Tracker Supp
Thu May 25, 2017 11:37 pm
Forum: PDF-Tools
Topic: Review Images When Scanning to PDF
Replies: 3
Views: 1065

Re: Review Images When Scanning to PDF

Hello Frank, It would seem that you are correct about this! I have spoken to the dev team and created a development ticket to help track this issue. For now, you can accomplish this by using the 'Create PDF from Images' tool. Make sure this option is selected before activating the tool: http://i.img...
by Patrick-Tracker Supp
Mon May 22, 2017 9:56 pm
Forum: PDF-XChange Editor
Topic: Build 322.3 doesn't restore Last View Page when opening PDFs
Replies: 35
Views: 2836

Re: Build 322.3 doesn't restore Last View Page when opening PDFs

Hello,

The ticket number is RT#3912. Unfortunately, a time-frame is not available at this time.

Thank you!
by Patrick-Tracker Supp
Mon May 22, 2017 6:30 pm
Forum: PDF-XChange Editor
Topic: Build 322.3 doesn't restore Last View Page when opening PDFs
Replies: 35
Views: 2836

Re: Build 322.3 doesn't restore Last View Page when opening PDFs

Hello, Thank you for the post. This is a known issue for which there is a development ticket. It seems that whenever some changes have previously been made to the initial view settings of a document, and that "Restore last used page layout and zoom..." the file is always opened at the page and prefe...
by Patrick-Tracker Supp
Sat May 20, 2017 12:10 am
Forum: PDF-XChange Editor
Topic: Drawing display issue
Replies: 8
Views: 555

Re: Drawing display issue

Hello us3r4it,

The command does not have a menu item. It is named 'Thin Lines'. Command ID: cmd.view.thinLines

Cheers!
by Patrick-Tracker Supp
Fri May 19, 2017 11:59 pm
Forum: PDF-XChange Editor
Topic: Is there a way to open bookmarks in new tabs?
Replies: 6
Views: 430

Re: Is there a way to open bookmarks in new tabs?

Hello Hunam, Thank you for the post and suggestion. I see that the current behaviour can be set such that the Editor does, in fact, remember the split, however, both split views are opened based on which view was in focus when the document was closed when the preferences are set like so: http://i.im...
by Patrick-Tracker Supp
Fri May 19, 2017 7:41 pm
Forum: PDF-XChange Editor
Topic: Drawing display issue
Replies: 8
Views: 555

Re: Drawing display issue

Hi All,

This file looks the same to me in Adobe and Editor as well. Please try using [Ctrl]+[5].

This command toggles visible line thickness to 1pt instead of the encoded width. I found this works with your document as well.

Please let us know if this solves the issue.

Thank you!
by Patrick-Tracker Supp
Fri May 19, 2017 12:16 am
Forum: PDF-XChange Editor
Topic: Drawing display issue
Replies: 8
Views: 555

Re: Drawing display issue

Hello us3r4it,

Thank you for your post. Could you please post this PDF drawing so that we can investigate this further?

Thank you!
by Patrick-Tracker Supp
Thu May 18, 2017 12:24 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Lite V6
Replies: 9
Views: 822

Re: PDF-XChange Lite V6

Hi Arnold,

You may be right ;)

Take care!
by Patrick-Tracker Supp
Wed May 17, 2017 11:21 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Lite V6
Replies: 9
Views: 822

Re: PDF-XChange Lite V6

Hello Arnold, As I am sure you are aware, we can support XP only in a limited capacity. Here is what another user did to fix this issue earlier this week: When I went to print, I got a message that PXC5L could not start because ncrypt.dll was missing and suggested a reinstall. Both a reinstall over ...
by Patrick-Tracker Supp
Wed May 17, 2017 11:12 pm
Forum: PDF-XChange Editor
Topic: Printing Markups 322.3
Replies: 15
Views: 1257

Re: Printing Markups 322.3

Hello all,

We have reproduced this issue and created a ticket for it. Please reference RT#3911: Issue with colors when printing with monochrome color override when asking for an update to this issue.

Thank you for your patience and understanding while we work to solve this issue.
by Patrick-Tracker Supp
Wed May 17, 2017 12:05 am
Forum: PDF-XChange Editor
Topic: Printing Markups 322.3
Replies: 15
Views: 1257

Re: Printing Markups 322.3

Hi Arnold,

I am seeing this issue with my printer as well. I've reported this to the development team. We will investigate the issue and post back when we know more.

Thank you!
by Patrick-Tracker Supp
Tue May 16, 2017 10:59 pm
Forum: PDF-XChange Editor
Topic: Icon with 4k resolution
Replies: 3
Views: 327

Re: Icon with 4k resolution

Thanks kafhir,

We will keep that in mind, thank you :)

Take care!
by Patrick-Tracker Supp
Tue May 16, 2017 8:54 pm
Forum: PDF-XChange Editor
Topic: Icon with 4k resolution
Replies: 3
Views: 327

Re: Icon with 4k resolution

Hello kafhir,

Thank you for the email. We are designing a larder Icon set and a ribbon interface for high-resolution screens such as yours. I am afraid however that it may not be ready before autumn.

Sorry for the inconvenience.

Cheers!