Search found 1657 matches

by Patrick-Tracker Supp
Wed Aug 02, 2017 10:39 pm
Forum: Office2PDF & MS Office Addin
Topic: Office 365
Replies: 1
Views: 2101

Re: Office 365

Hello, Thank you for the post. Please send us a screenshot of the error message. You may want to try running the installer again to ensure you are using the latest build. If offered, please choose the repair option. Otherwise, please run the installer as usual: https://www.tracker-software.com/PDFXS...
by Patrick-Tracker Supp
Wed Aug 02, 2017 9:46 pm
Forum: PDF-XChange Editor SDK
Topic: Some items not translated in contextual menu
Replies: 10
Views: 626

Re: Some items not translated in contextual menu

Hello Eric,

I thank you for your patience. Please find the updated translation file attached below. It will be uploaded to our main site shortly and will be available in the next build.

Cheers!
by Patrick-Tracker Supp
Fri Jul 28, 2017 11:59 pm
Forum: PDF-XChange Editor
Topic: PDF Initial View overriding Links
Replies: 6
Views: 487

Re: PDF Initial View overriding Links

Hi Willy,

These are almost certainly related. I just posted in the other topic that the ticket has been reset to open. Unfortunately, there is no further information availible at this time.

Sorry for the inconvenience.
by Patrick-Tracker Supp
Fri Jul 28, 2017 11:57 pm
Forum: PDF-XChange Editor
Topic: Build 322.3 doesn't restore Last View Page when opening PDFs
Replies: 35
Views: 2838

Re: Build 322.3 doesn't restore Last View Page when opening PDFs

Hi All,

Thank you for your patience. I am afraid that this issue is still present, and the ticket status is set to 'Open'.

I am afraid there is no further information available at this time.
by Patrick-Tracker Supp
Fri Jul 28, 2017 9:32 pm
Forum: PDF-XChange Editor
Topic: Send by Email-Crash
Replies: 6
Views: 649

Re: Send by Email-Crash

Hi All,

We have had several reports of this and found that the fault is caused by some change in outlook. We will be implementing a workaround in the next build which is tentatively slated for release in September.

Sorry for the inconvenience.
by Patrick-Tracker Supp
Fri Jul 28, 2017 9:15 pm
Forum: PDF-XChange Editor
Topic: request for a feature - lateral scrolling
Replies: 1
Views: 234

Re: request for a feature - lateral scrolling

Hello themeo,

Welcome to our forums and thank you for the kind words. Lateral scrolling is activated by holding the Shift Key.

I hope this helps!
by Patrick-Tracker Supp
Fri Jul 28, 2017 6:45 pm
Forum: PDF-XChange Print Drivers
Topic: Text Rendering Mode : "Bitmap Always" / "Bitmap for Embedded Fonts" in print-to-PDF
Replies: 5
Views: 1282

Re: Text Rendering Mode : "Bitmap Always" / "Bitmap for Embedded Fonts" in print-to-PDF

Hi Div, Thank you for the email. Fonts when printing to PDF depends largely on the application that's calling the printer, and the data it sends to that printer. Often times you will see this when printing web pages to PDF. Unfortunately, the Lite driver is limited to using the information sent to i...
by Patrick-Tracker Supp
Thu Jul 27, 2017 9:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Possible to add tags for searching PDF files?
Replies: 9
Views: 2142

Re: Possible to add tags for searching PDF files?

Hello mwidunn,

Please click on the 'Create' button:

Image

You can then drag/drop actions to create the functions of the tool.

I hope this helps!
by Patrick-Tracker Supp
Thu Jul 27, 2017 5:56 pm
Forum: PDF-XChange Editor
Topic: Popup Date Picker
Replies: 5
Views: 623

Re: Popup Date Picker

Hello yjamous,

This works in Adobe Acrobat Reader DC, which is their latest free viewer. In DC you must first click into the field, then the drop down button appears, and the date can be selected.

Image

I hope this helps!
by Patrick-Tracker Supp
Thu Jul 27, 2017 4:38 pm
Forum: PDF-XChange Editor
Topic: Search provider translation question
Replies: 13
Views: 769

Re: Search provider translation question

Hi Yogi,

We've done some testing here and it would seem that we are unable to reproduce this issue. Would you be able to participate in a remote session with our dev team? Please email support@tracker-software.com linking back to this topic to schedule a remote session.

Thank you!
by Patrick-Tracker Supp
Thu Jul 27, 2017 12:24 am
Forum: PDF-XChange Editor
Topic: pdf xchange crashes when printing
Replies: 3
Views: 386

Re: pdf xchange crashes when printing

Hello,

If Notepad also crashes, the issue is most certainly the drivers.

Why this is occurring on only one system I cannot say. Have you tried reinstalling the printer using the latest available drivers?

Cheers!
by Patrick-Tracker Supp
Wed Jul 26, 2017 9:08 pm
Forum: PDF-XChange Editor
Topic: PDF Initial View overriding Links
Replies: 6
Views: 487

Re: PDF Initial View overriding Links

Hello Samuele,

Thank you for your post. Please try going to Edit> Preferences> Page Display and select these options:

Image

I hope this helps!
by Patrick-Tracker Supp
Wed Jul 26, 2017 9:04 pm
Forum: PDF-XChange Editor
Topic: first file takes long tome to open
Replies: 3
Views: 318

Re: first file takes long tome to open

Hello Harlen,

Thank you for your post and welcome to our forums. Could you please go to Edit> Preferences> Plug-ins and try disabling the SharePoint plug it. Please let us know if there is an improvement.

Cheers!
by Patrick-Tracker Supp
Mon Jul 24, 2017 4:54 pm
Forum: PDF-XChange Editor
Topic: Inital View / Default View Opening
Replies: 1
Views: 268

Re: Inital View / Default View Opening

Hello scarey1_uk, Thank you for your post. Please go to Edit> Preferences> Page display and make sure these options are selected: http://i.imgur.com/axO8yuQ.png If you do not see these options you are likely using an older build. You may download the latest installer here: http://www.tracker-softwar...
by Patrick-Tracker Supp
Fri Jul 21, 2017 11:51 pm
Forum: PDF-XChange Editor
Topic: Request: Edit Image > Save as JPEGs (not PNGs)
Replies: 7
Views: 912

Re: Request: Edit Image > Save as JPEGs (not PNGs)

Hi Special,

Thanks for the suggestion. I've submitted a feature request for this. For now, you could use the extract pages feature and then run the optimisation on that new document.

Cheers!
by Patrick-Tracker Supp
Fri Jul 21, 2017 5:13 pm
Forum: PDF-XChange Editor
Topic: Google Chrome
Replies: 1
Views: 328

Re: Google Chrome

Hello sinecure, I am afraid that we no longer offer a Chrom add-in as they no longer support NPAPI structure. You can read more about this here: http://www.tracker-software.com/forum3/viewtopic.php?f=62&t=28137&p=111431&hilit=Chrome#p111431 You should be able to configure Google Chrome to open PDF f...
by Patrick-Tracker Supp
Thu Jul 20, 2017 5:23 pm
Forum: PDF-XChange Editor SDK
Topic: Some items not translated in contextual menu
Replies: 10
Views: 626

Re: Some items not translated in contextual menu

Hello Eric,

Thank you for the post. Are you using French Standard or French Switzerland?

Thank you!
by Patrick-Tracker Supp
Wed Jul 19, 2017 11:24 pm
Forum: PDF-XChange Editor
Topic: Possable to resize all pages by a percentage based? SOLVED
Replies: 6
Views: 1033

Re: Possable to resize all pages by a percentage based? SOLVED

Hello Special, Thank you for your post. This is an interesting suggestion. I have created a formal feature request for this. Please reference RT#3972: FR: Resize pages % control or this thread when requesting an update. Please note that a feature request does not guarantee implementation, only that ...
by Patrick-Tracker Supp
Wed Jul 19, 2017 10:54 pm
Forum: PDF-XChange Editor
Topic: logical page numbers and printing
Replies: 11
Views: 843

Re: logical page numbers and printing

Hi Timur,

Thanks for mentioning it! I suspect once this is implemented that logical page numbers will be shown globally when activated.

Cheers!
by Patrick-Tracker Supp
Wed Jul 19, 2017 12:25 am
Forum: PDF-XChange Print Drivers
Topic: Font embedding : multiple subsets versus merged subsets.
Replies: 7
Views: 1133

Re: Font embedding : multiple subsets versus merged subsets.

Hi David, Thank you for your input here. It does seem as though Lite is not handling these fonts as well as it perhaps could. That said, Lite is designed to be a paired down alternative to our PDF-XChange Standard Printer which can optimise PDF during the creation process. I would recommend trying P...
by Patrick-Tracker Supp
Tue Jul 18, 2017 11:58 pm
Forum: PDF-XChange Editor
Topic: Problems printing a mixed PDF (Paperformats mixed A4 & A3)
Replies: 8
Views: 568

Re: Problems printing a mixed PDF (Paperformats mixed A4 & A3)

Hello and thank your post. Please let us know what version and build you are running. You can find out under Help> About. Please send me a screenshot of what you see there.

Thank you!
by Patrick-Tracker Supp
Tue Jul 18, 2017 10:53 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Words of links are blocked SOLVED
Replies: 9
Views: 1917

Re: Words of links are blocked SOLVED

Hi xuanliu,

This is why we are here and we are always happy to assist.

Take care! :)
by Patrick-Tracker Supp
Tue Jul 18, 2017 10:52 pm
Forum: PDF-XChange Editor
Topic: Send by Email-Crash
Replies: 6
Views: 649

Re: Send by Email-Crash

Hello sdulaney, Thank you for getting back to me. Please take a look at the link below with instructions on creating a dump (dmp) file so that we can see what has caused the issue: http://www.tracker-software.com/knowledgebase/459-How-do-I-create-a-crash-dump-file-and-send-it-to-Tracker-Software-for...
by Patrick-Tracker Supp
Tue Jul 18, 2017 10:44 pm
Forum: PDF-XChange Editor
Topic: Search provider translation question
Replies: 13
Views: 769

Re: Search provider translation question

Hello Yogi,

Thank you so much for trying that! Unfortunately, it seems to have raised more questions than answers. We will need to discuss this with our development team and get back to you on this.

We apologise for the inconvenience.
by Patrick-Tracker Supp
Tue Jul 18, 2017 10:35 pm
Forum: PDF-XChange Editor
Topic: Keep viewport when flipping pages
Replies: 9
Views: 606

Re: Keep viewport when flipping pages

I must say that I agree as well that this would be a wonderful feature! I will do what I can to make sure it is given the appropriate amount of attention.

Thank you!
by Patrick-Tracker Supp
Tue Jul 18, 2017 10:24 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Words of links are blocked SOLVED
Replies: 9
Views: 1917

Re: Words of links are blocked SOLVED

Hi Willy, That may be the case! I did not notice we were looking in the Viewer forums. xuanliu, Please try as Willy has suggested - the Editor replaced the Viewer in 2014, which was phased out by 2015. The Viewer can still be downloaded, however, it is no longer undergoing development - so no bug fi...
by Patrick-Tracker Supp
Tue Jul 18, 2017 6:30 pm
Forum: PDF-XChange Editor
Topic: Combining files out of order
Replies: 9
Views: 825

Re: Combining files out of order

Hello construction_Reporters, Thank you for your post. This sounds like an issue we had addressed in a recent build. Could you please go to Help> About and let us know what version and build you are running? Alternatively, you can use the File> New Document> Combine pages option. This feature allows...
by Patrick-Tracker Supp
Tue Jul 18, 2017 5:56 pm
Forum: PDF-XChange Editor
Topic: Snapshot not allowing paste into another pdf document.
Replies: 1
Views: 229

Re: Snapshot not allowing paste into another pdf document.

Hello thangtamfive, Thank you for the post and welcome to our forums. I suspect the document to which you are trying to paste is somehow secured or restricted. Could you please post this document here so that we can investigate further? If you are uncomfortable posting your files to this forum, plea...
by Patrick-Tracker Supp
Tue Jul 18, 2017 5:27 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Words of links are blocked SOLVED
Replies: 9
Views: 1917

Re: Words of links are blocked SOLVED

Hi Willy, I am afraid that may not be the issue here - at least not in my installation. Ctrl+5 should toggle between the defined line thickness and a line thickness of 1 pt. With "Thin lines" off: http://i.imgur.com/39TAvil.png With "Thin lines" one: http://i.imgur.com/CnlrZf5.png I suspect the thic...
by Patrick-Tracker Supp
Tue Jul 18, 2017 5:19 pm
Forum: PDF-XChange Editor
Topic: Keep viewport when flipping pages
Replies: 9
Views: 606

Re: Keep viewport when flipping pages

Hi David,

Thank you for your suggestion and workaround! I am afraid this ticket is still set to 'New'. We will let you know if there is a change.

Thank you!
by Patrick-Tracker Supp
Tue Jul 18, 2017 4:10 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Words of links are blocked SOLVED
Replies: 9
Views: 1917

Re: Words of links are blocked SOLVED

Hello xuanliu, Thank you for posting these files. The links show as underlines for me: http://i.imgur.com/ywrznAn.png Please go to Help> About and let us know what version and build you are running. If older than Version 6, build 322.5 please download the latest installer here: http://www.tracker-so...
by Patrick-Tracker Supp
Tue Jul 18, 2017 12:30 am
Forum: PDF-XChange Print Drivers
Topic: Setup doesn't respect previous installation directory on update
Replies: 24
Views: 6819

Re: Setup doesn't respect previous installation directory on update

Hi Big Mike,

Thank you for reporting this. I will discuss this with the development team and see if the installers can be modified such that any custom install path is noticed and respected.

Cheers!
by Patrick-Tracker Supp
Tue Jul 18, 2017 12:24 am
Forum: PDF-XChange Print Drivers
Topic: Font/Vector Print quality problems when printing from MS Visio
Replies: 4
Views: 1045

Re: Font/Vector Print quality problems when printing from MS Visio

Hi Willy,

Thank you for that suggestion and follow up! You do keep us in check ;)

I do not have Visio either, so cannot confirm.

David, Sorry for the lack of follow up - does this help at all?

Thank you!
by Patrick-Tracker Supp
Tue Jul 18, 2017 12:20 am
Forum: PDF-XChange Editor
Topic: Documents with 3D Content
Replies: 2
Views: 342

Re: Documents with 3D Content

Hi Willy,

That is a very good suggestion! I will discuss this with the development team and push for implementation of a warning when 3D PDF are opened.

Thank you!
by Patrick-Tracker Supp
Tue Jul 18, 2017 12:16 am
Forum: PDF-XChange Editor
Topic: Dynamic date stamps
Replies: 2
Views: 364

Re: Dynamic date stamps

Hello,

Thank you for your post. These stamps are located here: c:\Program Files\Tracker Software\PDF Editor\Stamps\ENU\DynamicDate.pdf.

Simply delete that PDF and the dynamic date stamps will no longer be located in your stamps pallet.

I hope this helps!
by Patrick-Tracker Supp
Tue Jul 18, 2017 12:11 am
Forum: PDF-XChange Editor
Topic: Edit Image Using > Open With...
Replies: 11
Views: 1112

Re: Edit Image Using > Open With...

Hi All, Thank you for your posts and suggestions. It seems the default application is not being correctly passed through the Editor. It should indeed use the system default if you chose the 'default' option. I have created an internal development ticket to help track the status of this issue. Please...
by Patrick-Tracker Supp
Mon Jul 17, 2017 11:41 pm
Forum: PDF-XChange Editor
Topic: Send by Email-Crash
Replies: 6
Views: 649

Re: Send by Email-Crash

Hello sdulaney,

Thank you for your post. Are you seeing this with all PDF files?

Thank you!
by Patrick-Tracker Supp
Mon Jul 17, 2017 11:33 pm
Forum: PDF-Tools
Topic: Merge Pdf not working
Replies: 11
Views: 1891

Re: Merge Pdf not working

Hello,

Both of these documents is password protected. However, if you are not seeing a prompt, I would like to further investigate this issue. Could you please go to Options> Export all Settings and please post the settings file here in a zip folder.

Thank you!
by Patrick-Tracker Supp
Mon Jul 17, 2017 4:51 pm
Forum: PDF-XChange Editor
Topic: New document - scan
Replies: 5
Views: 515

Re: New document - scan

Hello camillohob,

Thank you for providing this information. Could you please supply a link to the latest drivers for the printers with which you are seeing this issue? We will then virtually test these drivers and compare our results.

Thank you!
by Patrick-Tracker Supp
Mon Jul 17, 2017 4:40 pm
Forum: PDF-XChange Print Drivers
Topic: Setup doesn't respect previous installation directory on update
Replies: 24
Views: 6819

Re: Setup doesn't respect previous installation directory on update

Hello Big Mike,

Thank you for the post. Could you please let us know from what version and build you are updating? Please also specify the installer you originally used for this build, as well as your windows version.

Thank you!
by Patrick-Tracker Supp
Mon Jul 17, 2017 4:24 pm
Forum: PDF-XChange Editor
Topic: Features I am missing in Editor
Replies: 89
Views: 6239

Re: Features I am missing in Editor

Glad to hear it Timur!

Cheers!
by Patrick-Tracker Supp
Thu Jul 13, 2017 8:16 pm
Forum: PDF-XChange Editor
Topic: Can't see my cursor, as it's white on a white background
Replies: 7
Views: 428

Re: Can't see my cursor, as it's white on a white background

Hi Vance,

There are utilities out there that can capture the cursor, but before you go and download one please let me know what version and build you are running (Help> About).

Thank you!
by Patrick-Tracker Supp
Thu Jul 13, 2017 6:39 pm
Forum: PDF-XChange Editor
Topic: Can't see my cursor, as it's white on a white background
Replies: 7
Views: 428

Re: Can't see my cursor, as it's white on a white background

Hello vincent deiuliis,

Thank you for the post. Could you please go to help> About and let us know what version and build you are running? Please also send us a screenshot of what you are seeing.

Thank you!
by Patrick-Tracker Supp
Thu Jul 13, 2017 4:45 pm
Forum: PDF-XChange Editor
Topic: Combine multiple pdf's SOLVED
Replies: 3
Views: 523

Re: Combine multiple pdf's SOLVED

Hello,

There are actually several ways you can do this. In the Editor, please try going to File> New Document> Combine Files into a single document. A window will come up offering you the opportunity to add files, folders and control the order of the documents.

I hope this helps!
by Patrick-Tracker Supp
Wed Jul 12, 2017 11:36 pm
Forum: PDF-XChange Editor
Topic: Won't this ever have a proper fullscreen mode?
Replies: 37
Views: 3434

Re: Won't this ever have a proper fullscreen mode?

Hi Jimmy, Thanks for your post. I've forwarded your points to our dev team who have come back with the following: We will try to satisfy this user in the near future :) 1. The "Auto-hide/show Ribbon" feature will be added because its standard ribbon-feature 2. More Flat UI - we will think about it t...
by Patrick-Tracker Supp
Wed Jul 12, 2017 11:16 pm
Forum: PDF-XChange Editor
Topic: Request for availability of PDFX in the Windows Store
Replies: 9
Views: 708

Re: Request for availability of PDFX in the Windows Store

Hi Jimmy,

I am sorry to say that the decision has already been made. You can purchase from our website: https://www.tracker-software.com/products or from one of our reputable resellers: https://www.tracker-software.com/resell ... -resellers

Take care!
by Patrick-Tracker Supp
Wed Jul 12, 2017 11:03 pm
Forum: PDF-XChange Editor
Topic: Flatten Layers?
Replies: 3
Views: 407

Re: Flatten Layers?

Hi mzarchtech,

I totally agree - it has been a long time coming for sure. I too hope to see it implemented soon. Unfortunately, I have not timeline to offer at this point.

Take care!
by Patrick-Tracker Supp
Wed Jul 12, 2017 11:00 pm
Forum: PDF-XChange Editor
Topic: 3D PDF
Replies: 3
Views: 391

Re: 3D PDF

:D
by Patrick-Tracker Supp
Wed Jul 12, 2017 10:56 pm
Forum: PDF-XChange Editor
Topic: Edge to Edge Printing
Replies: 18
Views: 1496

Re: Edge to Edge Printing

Hi Larry,

The dev team have confirmed this issue and an internal development ticket has been submitted. Please reference this topic or RT#3964: Edge to edge printing not functioning with HP 8740 when requesting an update to this issue.

Thank you!
by Patrick-Tracker Supp
Wed Jul 12, 2017 10:44 pm
Forum: PDF-XChange Editor
Topic: "Redaction" now removes "Distance Measurement" Build 322.5
Replies: 6
Views: 621

Re: "Redaction" now removes "Distance Measurement" Build 322.5

Hello Roger, Currently, Redaction does indeed remove everything it touches. Because a portion of an annotation cannot be removed, the result is the full removal of the annotation. I've spoken with the dev team and they have agreed to add an option to ignore annotations when redacting. Thank you for ...