Search found 1657 matches

by Patrick-Tracker Supp
Thu Oct 05, 2017 8:50 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No icons on desktop
Replies: 7
Views: 1490

Re: No icons on desktop

Hello Karl,

Thank you for the kind words. You may also try clearing your thumbnails cache as described here: https://neosmart.net/wiki/clear-thumbna ... _Windows10

I would suggest method 2 listed in the above link.

I hope this helps!
by Patrick-Tracker Supp
Thu Oct 05, 2017 8:43 pm
Forum: PDF-XChange Editor
Topic: Enhancing Find
Replies: 1
Views: 263

Re: Enhancing Find

Hello Farhad,

Thank you for the email. I have added a formal feature request for this. This does not guarantee the feature will be implemented, however the development team will consider it.

Thank you!
by Patrick-Tracker Supp
Tue Oct 03, 2017 10:12 pm
Forum: PDF-XChange Editor
Topic: zoom and copy or save SOLVED
Replies: 4
Views: 568

Re: zoom and copy or save SOLVED

Hello Shay, Thank you for your post. Willy, thank you for your tip as always, however, I think I may have a suggestion that will be easier to follow: You can resize the pages themselves and scale the content using the Editor. Go to Document> More for pages> Resize pages https://i.imgur.com/uUC3CRJ.p...
by Patrick-Tracker Supp
Tue Oct 03, 2017 12:22 am
Forum: PDF-XChange Editor
Topic: freeze Ups on an Ipad, when using a PDF from editor
Replies: 8
Views: 588

Re: freeze Ups on an Ipad, when using a PDF from editor

Hello Clint,

I was able to reproduce this issue. I suspect this to be an issue with the way Neat is creating PDF files or the way Adobe reader for iOS handles JavaScript. I may be mistaken but if memory serves, Acrobat for IOS has limited if no support for JavaScript.
by Patrick-Tracker Supp
Mon Oct 02, 2017 4:50 pm
Forum: PDF-XChange Editor
Topic: Use rightcklick in pencil Mode to erase
Replies: 3
Views: 371

Re: Use rightcklick in pencil Mode to erase

Hello Philosoph,

Thank you for the post. Please try to go to Edit> Preferences> Commenting and activate the option "Switch to pencil tool with digitizer".

I hope this helps!
by Patrick-Tracker Supp
Mon Oct 02, 2017 4:45 pm
Forum: PDF-XChange Editor
Topic: Scrolling a page at a time in facing view
Replies: 5
Views: 613

Re: Scrolling a page at a time in facing view

Hello ClaudiaC,

Thank you for your post. I think you will enjoy the use horizontal scrolling with Ribbon Layout (View> Page Layout> Ribbon) with continuous scroll.

I hope this helps!
by Patrick-Tracker Supp
Fri Sep 29, 2017 10:12 pm
Forum: PDF-XChange Editor
Topic: Making radio buttons read only after signed
Replies: 3
Views: 360

Re: Making radio buttons read only after signed

Hi GSuarez,

I must apologize as I was mistaken. Please choose this option when signing:

Image

This should effectively make the document "read-only".

I hope this helps!
by Patrick-Tracker Supp
Thu Sep 28, 2017 10:59 pm
Forum: PDF-XChange Editor
Topic: Opening pdf file causes computer reboot
Replies: 15
Views: 1196

Re: Opening pdf file causes computer reboot

Hello,

For use on such an old OS the most reliable software will be an the Viewer. However, the Viewer is discontinued as well. You can download it here: https://www.tracker-software.com/PDFXVwer.zip

I hope this helps!
by Patrick-Tracker Supp
Thu Sep 28, 2017 10:50 pm
Forum: PDF-XChange Editor
Topic: Making radio buttons read only after signed
Replies: 3
Views: 360

Re: Making radio buttons read only after signed

Hello,

I am afraid that this does not appear to be possible with a digital signature, however, you can do this using document security. Please see here for more details: https://www.tracker-software.com/knowle ... nge-Editor

I hope this helps!
by Patrick-Tracker Supp
Wed Sep 27, 2017 11:39 pm
Forum: PDF-Tools
Topic: PDF uploading
Replies: 9
Views: 960

Re: PDF uploading

Hello zuf4,

Does this happen with all PDF documents? Please try this with a document that has not be modified or saved using our software such as the one attached below.

Thank you!
by Patrick-Tracker Supp
Wed Sep 27, 2017 11:22 pm
Forum: PDF-XChange Editor
Topic: Elephant in the room?
Replies: 3
Views: 521

Re: Elephant in the room?

Hi Timur,

The upgrade/update to version 7 will be free provided you have active maintenance - following the same paradigm as build releases. It will be released as V7 build 323.0

Cheers!
by Patrick-Tracker Supp
Wed Sep 27, 2017 5:26 pm
Forum: PDF-XChange Editor
Topic: Elephant in the room?
Replies: 3
Views: 521

Re: Elephant in the room?

Hello Specia,

Addressing the elephant in the room: The release of version 7 has been pushed back to October as there have been some additional tasks that need development attention prior to the release.

Thank you for your patience and understanding.
by Patrick-Tracker Supp
Tue Sep 26, 2017 11:46 pm
Forum: PDF-XChange Editor
Topic: Annotate search results using 'object tools' instead of 'text tools'?
Replies: 2
Views: 290

Re: Annotate search results using 'object tools' instead of 'text tools'?

Hi Tom,

Thank you for the post and welcome to our forums. I am afraid it is not clear to me what you are trying to accomplish. Sorry if I am being obtuse, but could you please elaborate?

Thank you!
by Patrick-Tracker Supp
Tue Sep 26, 2017 11:16 pm
Forum: PDF-XChange Editor
Topic: Opening pdf file causes computer reboot
Replies: 15
Views: 1196

Re: Opening pdf file causes computer reboot

Hi Willy,

Nicely done! If there is a serious issue we would like to know about it.

lynn1717, please do as Willy suggested and let us know.

Thank you!
by Patrick-Tracker Supp
Tue Sep 26, 2017 6:22 pm
Forum: PDF-XChange Editor
Topic: Printing from PDF-XChange SOLVED
Replies: 9
Views: 825

Re: Printing from PDF-XChange SOLVED

Hello DrTeeth,

Thank you for the post. Could you please let us know the make a model of the printer you are using as well as a link to the driver you are using?

Thank you!
by Patrick-Tracker Supp
Tue Sep 26, 2017 5:28 pm
Forum: PDF-XChange Editor
Topic: Opening pdf file causes computer reboot
Replies: 15
Views: 1196

Re: Opening pdf file causes computer reboot

Hello lynn1717,

Thank you for the post and welcome to our forums. Please note that XP support is limited as it is no longer supported by Microsoft. Please let us know what version and build of the Editor you are using (Help> About).

Thank you!
by Patrick-Tracker Supp
Fri Sep 22, 2017 11:13 pm
Forum: PDF-XChange Editor
Topic: Current PDF application <Unknown>
Replies: 25
Views: 1252

Re: Current PDF application <Unknown>

Hi Tim,

We have a closed ticketing system, you can ask for updates here or by emailing us with reference to the ticket number. When the ticket status is set to resolved you will be emailed.

Cheers!
by Patrick-Tracker Supp
Thu Sep 21, 2017 11:04 pm
Forum: PDF-XChange Editor
Topic: Rectangle, Polygon, Polygon Line with "rounded corners"
Replies: 12
Views: 1168

Re: Rectangle, Polygon, Polygon Line with "rounded corners"

Hi Alan, Actually, those rectangles COULD be edited further if needed. When using that editing software, the file is saved in .pfl format that the software can re-open and edit further if needed. When all editing is complete, the .pfl file is saved to a .pdf format that can be opened with Adobe, etc...
by Patrick-Tracker Supp
Wed Sep 20, 2017 11:53 pm
Forum: PDF-XChange Editor
Topic: freeze Ups on an Ipad, when using a PDF from editor
Replies: 8
Views: 588

Re: freeze Ups on an Ipad, when using a PDF from editor

Hello Clint,

Thank you for your post. Please send us this PDF. Please also specify the app you are using on your iPad.

Thank you!
by Patrick-Tracker Supp
Wed Sep 20, 2017 11:47 pm
Forum: PDF-XChange Editor
Topic: highlight whole word at once in select text tool SOLVED
Replies: 9
Views: 1059

Re: highlight whole word at once in select text tool SOLVED

Hello sidabcd, You are absolutely correct. I would consider this standard practice among Windows' programs. I have submitted an official development ticket. Hopefully, this will be fixed soon. Please reference this topic, or #4044: Issue with Select text tool (Ctrl+Shift+arrow) when requesting an up...
by Patrick-Tracker Supp
Wed Sep 20, 2017 12:15 am
Forum: PDF-XChange Viewer (End Users)
Topic: How to increase size of the Search Box inside the viewer
Replies: 1
Views: 1051

Re: How to increase size of the Search Box inside the viewer

Hello,

I am afraid that it is not possible to resize the search bar in the Viewer.

I am sorry for the inconvenience.
by Patrick-Tracker Supp
Wed Sep 20, 2017 12:12 am
Forum: PDF-XChange Editor
Topic: Feature Request: File Size Estimate.
Replies: 5
Views: 745

Re: Feature Request: File Size Estimate.

Hello Special,

Thank you for the post. We currently have such a feature when optimizing PDF under "Audit space usage".

I hope this helps!
by Patrick-Tracker Supp
Wed Sep 20, 2017 12:03 am
Forum: PDF-XChange Editor
Topic: highlight whole word at once in select text tool SOLVED
Replies: 9
Views: 1059

Re: highlight whole word at once in select text tool SOLVED

Hello, Thank you for the post. I believe a solution is already available for you. If you are using the select text tool, you can set up a keyboard shortcut to highlight that selected text. Simply go to View> Toolbars> Customize Toolbars. Then go to the commands tab and search "Highlight" https://i.i...
by Patrick-Tracker Supp
Tue Sep 19, 2017 10:21 pm
Forum: PDF-XChange Editor
Topic: PDF/A edit banner
Replies: 15
Views: 1142

Re: PDF/A edit banner

Hello, Joe, Thank you for your understanding. Sorry to hear about your IT wars... I suspect a setting can be added in the Editor to automatically convert PDF/A documents to regular PDF when opened. This would be the only method to ensure the documents are editable. Willy is correct when he said PDF/...
by Patrick-Tracker Supp
Mon Sep 18, 2017 11:55 pm
Forum: PDF-XChange Editor
Topic: [Request] Icons instead of text in side bar tabs
Replies: 1
Views: 391

Re: [Request] Icons instead of text in side bar tabs

Hello, Thank you for the post. This is a very interesting suggestion. I have created an official feature request for it. Please note that this does not guarantee implementation. Only that the dev team will seriously consider the feature for implementation. Thank you for your suggestion and understan...
by Patrick-Tracker Supp
Mon Sep 18, 2017 11:46 pm
Forum: PDF-XChange Editor
Topic: PDF/A edit banner
Replies: 15
Views: 1142

Re: PDF/A edit banner

Thanks, Joe,

Looking forward to knowing the outcome.

Good luck!
by Patrick-Tracker Supp
Mon Sep 18, 2017 7:43 pm
Forum: PDF-XChange Editor
Topic: PDF/A edit banner
Replies: 15
Views: 1142

Re: PDF/A edit banner

Thanks for the advice Willy - You are correct that the settings are found there. Another explanation as to why Joe is not getting the warning may be that he is using an older build. The Document info bar is relatively new and has been modified a few times since it was originally implemented. Joe, Pl...
by Patrick-Tracker Supp
Sat Sep 16, 2017 12:09 am
Forum: PDF-XChange Editor
Topic: Miscellaneous questions
Replies: 3
Views: 503

Re: Miscellaneous questions

Hello Dee, Thank you for your post. - Is there a way to make every pdf file open by default with the window maximized? For some reason, most windows I open are not maximized, and it becomes an annoyance to have to maximize every new pdf file. (Once I maximize the window and then close all the open p...
by Patrick-Tracker Supp
Thu Sep 14, 2017 11:42 pm
Forum: PDF-XChange Editor
Topic: Text rendering error in PDF-XChange Editor
Replies: 5
Views: 492

Re: Text rendering error in PDF-XChange Editor

Hello Impress, Thank you for your post. This is probably some kind of fonts issue. If you are not comfortable posting these files to our forums, would you be willing to email them to us at support@tracker-software.com? Without the files to test with, we are not likely to find a solution - which we a...
by Patrick-Tracker Supp
Thu Sep 14, 2017 11:40 pm
Forum: PDF-XChange Editor
Topic: Show all Comments Bounding Boxes? SOLVED
Replies: 2
Views: 413

Re: Show all Comments Bounding Boxes? SOLVED

Hi msg,

That is exactly what I was going to suggest before I noticed you found it ;)

Glad it wasn't too hard for you to find!

Cheers!
by Patrick-Tracker Supp
Thu Sep 14, 2017 11:32 pm
Forum: PDF-XChange Editor
Topic: Current PDF application <Unknown>
Replies: 25
Views: 1252

Re: Current PDF application <Unknown>

Hello Tim, Thank you for your posts. One thing that must be understood is that an OCR text layer placed when you run OCR is in no way different than other text objects within PDF. There is currently an issue where if a file which has already been OCR'ed, or contains text objects and OCR is run on th...
by Patrick-Tracker Supp
Thu Sep 14, 2017 5:14 pm
Forum: PDF-Tools
Topic: run custom sequence from all clients without requiring tool import first
Replies: 53
Views: 6073

Re: run custom sequence from all clients without requiring tool import first

Hello Helgek, Thank you for your post and welcome to our forums. You will find some relevant command line options for Tools documented here: http://help.tracker-software.com/pdfxt6/command-line-options_t.html You can use the /DumpTools command to identify your custom tools, then use the /ExportTools...
by Patrick-Tracker Supp
Tue Sep 12, 2017 5:38 pm
Forum: PDF-XChange Editor
Topic: Rectangle, Polygon, Polygon Line with "rounded corners"
Replies: 12
Views: 1168

Re: Rectangle, Polygon, Polygon Line with "rounded corners"

Hello Alan, Thank you for your post and welcome to our forums. Unfortunately, these rounded rectangles are nonconforming and are not treated as annotations, but base content. Currently we know of no conforming PDF software that offers rounded corner annotations. Could you please provide a few exampl...
by Patrick-Tracker Supp
Thu Sep 07, 2017 5:16 pm
Forum: PDF-XChange Editor
Topic: Send PDF freezes outlook
Replies: 1
Views: 361

Re: Send PDF freezes outlook

Hello Dano64,

Thank you for the post. I suspect you are seeing this issue because you are running an older build. Please try updating to the latest build: http://www.tracker-software.com/PDFXVE6.zip

I hope this helps!
by Patrick-Tracker Supp
Tue Sep 05, 2017 10:30 pm
Forum: PDF-Tools
Topic: OCR Duplicates the Images in the Document!
Replies: 6
Views: 913

Re: OCR Duplicates the Images in the Document!

Hi Jaimie,

Could you please send us some sample documents with which to test as well as their source files?

Thank you!
by Patrick-Tracker Supp
Tue Sep 05, 2017 5:28 pm
Forum: PDF-XChange Print Drivers
Topic: incomplete PDF print
Replies: 2
Views: 801

Re: incomplete PDF print

Hello 4u engineering,

Thank you for your post. I suspect Willy is right. Please do try the latest version and build and let us know if there is an improvement: http://www.tracker-software.com/PDFXVE6.zip

Cheers!

PS: Thanks for the input, Willy!
by Patrick-Tracker Supp
Thu Aug 31, 2017 10:02 pm
Forum: PDF-XChange Editor
Topic: Inability To Access Secured Documents
Replies: 6
Views: 502

Re: Inability To Access Secured Documents

Hello,

That is understandable. We will await your reply.

Cheers!
by Patrick-Tracker Supp
Thu Aug 31, 2017 9:07 pm
Forum: PDF-Tools
Topic: Right-click on file to create PDF? (on desktop or file explorer)
Replies: 5
Views: 816

Re: Right-click on file to create PDF? (on desktop or file explorer)

Thanks, Tim!

We look forward to hearing from you.
by Patrick-Tracker Supp
Wed Aug 30, 2017 10:20 pm
Forum: PDF-XChange Editor
Topic: PDF XChange Editor Standard paid
Replies: 2
Views: 269

Re: PDF XChange Editor Standard paid

Hello David, Thank you for your post. Because this appears to be a licensing issue, please contact our support team directly via support@tracker-software.com In the email, please provide your license key as well as a sample document. Please also describe the steps taken to produce the watermark as y...
by Patrick-Tracker Supp
Fri Aug 18, 2017 6:06 pm
Forum: PDF-XChange Editor
Topic: Save session and application "Exit" with multiple windows
Replies: 19
Views: 1566

Re: Save session and application "Exit" with multiple windows

Hi David,

Thank you for this report. I agree with you that this could be improved. I will bring it up in our next meeting.

Cheers!
by Patrick-Tracker Supp
Fri Aug 18, 2017 6:00 pm
Forum: PDF-XChange Editor
Topic: left-above corner of XChangeEditor ...
Replies: 10
Views: 865

Re: left-above corner of XChangeEditor ...

Hello,

This setting is document specific.

Cheers!
by Patrick-Tracker Supp
Thu Aug 17, 2017 8:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Document not Rendering when moved to a third monitor.
Replies: 1
Views: 1144

Re: Document not Rendering when moved to a third monitor.

Hello,

Thank you for your post and welcome to our forums. Please take a look at the article below: https://www.tracker-software.com/knowle ... -Windows-7

I hope this helps!
by Patrick-Tracker Supp
Wed Aug 16, 2017 11:53 pm
Forum: PDF-XChange Editor SDK
Topic: Dual Monitor Issue
Replies: 1
Views: 349

Re: Dual Monitor Issue

Hello Jeff,

This is a known windows issue for which we have released a workaround. Please see here for more details: https://www.tracker-software.com/knowle ... -Windows-7

Thank you!
by Patrick-Tracker Supp
Tue Aug 15, 2017 5:54 pm
Forum: PDF-XChange Editor
Topic: Image smoothing cannot be turned off
Replies: 36
Views: 2012

Re: Image smoothing cannot be turned off

Hi Timur,

Thank you for reporting that. We will keep our eyes on it, though I suspect it is some cached settings.

Cheers!
by Patrick-Tracker Supp
Tue Aug 15, 2017 5:50 pm
Forum: PDF-XChange Editor
Topic: Remove all mailto links SOLVED
Replies: 8
Views: 683

Re: Remove all mailto links SOLVED

Hello,

Thank you for your post. These links may be automatically detected by the Editor and not actually be part of the PDF file. You can turn this detection off under Edit> Preferences> Page text:

Image

I hope this helps!
by Patrick-Tracker Supp
Wed Aug 09, 2017 10:21 pm
Forum: PDF-XChange Editor
Topic: The same document in two or more tabs (the same window).
Replies: 13
Views: 1062

Re: The same document in two or more tabs (the same window).

And one more. What about restore Last View Page when opening PDFs. V322.5, it still doesn't work. But It worked before properly. True, I don't remember in which version it worked. Msorich Hello Msorich, This is a known issue to which a developer has been assigned. This should be fixed in the next b...
by Patrick-Tracker Supp
Tue Aug 08, 2017 5:58 pm
Forum: PDF-XChange Editor
Topic: Installation to secondary drive
Replies: 3
Views: 349

Re: Installation to secondary drive

steveb_online,

Welcome to our forums. While running the installer, you will be asked where you would like to install. You should be able to install on any path accessible from your PC.

I hope this helps!
by Patrick-Tracker Supp
Thu Aug 03, 2017 8:15 pm
Forum: PDF-XChange Editor
Topic: Full screen two monitors
Replies: 3
Views: 558

Re: Full screen two monitors

Right you are, Ken!

It seems it is not possible to view two documents in full-screen mode on separate monitors. I have created a formal feature request for consideration by our development team.

Thank you!