Search found 1657 matches

by Patrick-Tracker Supp
Thu Jun 26, 2014 7:13 pm
Forum: PDF-X OCR SDK
Topic: File do not open with PDF viewer but opens with Adobe.
Replies: 3
Views: 3306

Re: File do not open with PDF viewer but opens with Adobe.

Hello docu-track99

Thank you for the report-

A ticket was created yesterday for the same issue, (rt-2588), your file has been added and the priority has been elevated.

Thank you for your patience and understanding while we work to solve this issue.
by Patrick-Tracker Supp
Thu Jun 26, 2014 5:12 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Document prints when opened
Replies: 7
Views: 1319

Re: Document prints when opened

Hello Geep,

There is, you can send the file to support@tracker-software.com to be To be kept confidential.

Cheers!
by Patrick-Tracker Supp
Thu Jun 26, 2014 4:57 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Document prints when opened
Replies: 7
Views: 1319

Re: Document prints when opened

Hello Geep

Welcome to our forums,

This is quite unusual, there likely a JavaScrip in the Doc. causing this. Could you send us the file in question so that we may investigate further?

Thank you!
by Patrick-Tracker Supp
Wed Jun 25, 2014 11:46 pm
Forum: PDF-XChange Editor
Topic: Copy & Paste of comments also copies date/time/author
Replies: 6
Views: 845

Re: Copy & Paste of comments also copies date/time/author

Hello Mathew,

Thank you for the post,
I believe we have it set to keep the original author and creation time to preserve the integrity of the comment. I will speak with the developers and make a feature request.
HTH!
by Patrick-Tracker Supp
Wed Jun 25, 2014 11:00 pm
Forum: PDF-XChange Editor
Topic: 3D Annimation in PDF
Replies: 7
Views: 733

Re: 3D Annimation in PDF

Thanks, will do :)
by Patrick-Tracker Supp
Wed Jun 25, 2014 10:59 pm
Forum: PDF-XChange Editor
Topic: History viewer?
Replies: 1
Views: 452

Re: History viewer?

Hi WTB,

Thanks for the post.

The only way to view more than the default shown is to raise the amount shown. I will pass your request on to the devs for consideration.

Cheers,
by Patrick-Tracker Supp
Wed Jun 25, 2014 10:15 pm
Forum: PDF-XChange Editor
Topic: 3D Annimation in PDF
Replies: 7
Views: 733

Re: 3D Annimation in PDF

Hi Eric,
I hate to be the bearer of bad news, but I am afraid that there are no plans to move in that direction at this time.

Our apologies :(
by Patrick-Tracker Supp
Wed Jun 25, 2014 7:05 pm
Forum: PDF-XChange Editor
Topic: 3D Annimation in PDF
Replies: 7
Views: 733

Re: 3D Annimation in PDF

Thank you for sending that in,

As I suspected, the last known view is being rendered in PDF-XChange Editor. There is no way with any of our product to be able to handle the 3D animation. As it stands, the "animation" Is simply an image.

I hope this helps!
by Patrick-Tracker Supp
Wed Jun 25, 2014 6:55 pm
Forum: PDF-XChange Editor
Topic: 3D Annimation in PDF
Replies: 7
Views: 733

Re: 3D Annimation in PDF

Hello EricLam, Welcome to our forums. This feature is not available. In fact... we do not actually support 3D files. What I suspect is happening is when the PDF is created; the last view of the 3D drawing is rendered as a 2D image. Could you perhaps send me one of these files, preferably one before ...
by Patrick-Tracker Supp
Tue Jun 24, 2014 12:25 am
Forum: PDF-XChange Editor
Topic: Show / Hide sidebar
Replies: 7
Views: 897

Re: Show / Hide sidebar

Thank you Willy Van Nuffel,

t.yellow.eyes,

The bookmarks pane can be toggled on or off using ctrl+b and Ctrl+m for the annotations.

I hope this helps!
by Patrick-Tracker Supp
Fri Jun 20, 2014 5:49 pm
Forum: PDF-XChange Print Drivers
Topic: Keeps spooling
Replies: 3
Views: 1236

Re: Keeps spooling

Hi John,

I got your email, looking forward to your reply! :D
by Patrick-Tracker Supp
Wed Jun 18, 2014 7:45 pm
Forum: PDF-XChange Print Drivers
Topic: Keeps spooling
Replies: 3
Views: 1236

Re: Keeps spooling

Hello John, Welcome to our forums, From what program are you trying to print to PDF when you see this issue? Also, could you please provide the original document before you see the issue? If the document contains sensitive information, please feel free to email it to me at support@tracker-software.c...
by Patrick-Tracker Supp
Wed Jun 18, 2014 7:18 pm
Forum: PDF-XChange Editor
Topic: Select Text in Annotation
Replies: 5
Views: 707

Re: Select Text in Annotation

Thank you for your patience, we hope to have this implemented soon. :)
by Patrick-Tracker Supp
Tue Jun 17, 2014 8:00 pm
Forum: PDF-XChange Editor
Topic: V3 vs V5, what's changes?
Replies: 3
Views: 604

Re: V3 vs V5, what's changes?

Hello chanh Thank you for the question. The reason for the big jump from V3 to V5.5 in the Editor was to equalize our other products to make it simpler for everybody to determine what version they have. For example: Previously, a user could have had the pro bundle with the Editor at V3, PDF-Tools at...
by Patrick-Tracker Supp
Tue Jun 17, 2014 12:18 am
Forum: PDF-XChange Editor
Topic: Exit from Editing mode
Replies: 2
Views: 693

Re: Exit from Editing mode

Hello Dmitry,

This feature has been added as of version 5.5 build 308.1 of the Editor.

Cheers!
by Patrick-Tracker Supp
Thu Jun 12, 2014 5:17 pm
Forum: PDF-XChange Editor
Topic: Unable to Edit Distance Info
Replies: 5
Views: 643

Re: Unable to Edit Distance Info

Hello keystone structural engineering, llc This feature has not yet been implemented; however, we will be coming out with this addition in either build 309 or 310. in the new feature, when the distance is specified by the user, the scale will be automatically set. For now, you will need to adjust th...
by Patrick-Tracker Supp
Wed Jun 11, 2014 4:26 pm
Forum: PDF-XChange Editor
Topic: Troubleshooting Startup Performance
Replies: 51
Views: 6889

Re: Troubleshooting Startup Performance

we are looking into a number of possible causes .. One we have found is that if a user has previously had a document opened in the Editor, closes it, then reopens again, the process has not yet been properly released - can you confirm if this is so in your case by opening the task manager (Ctrl + Sh...
by Patrick-Tracker Supp
Wed Jun 11, 2014 4:09 pm
Forum: PDF-XChange Editor
Topic: Open File link function.
Replies: 18
Views: 2210

Re: Open File link function.

Hello gdery

Thank you for this info.

Could you please specify the environment of the target files? Is is a VPN and SMB? Is it Sharepoint? FTP? WebDAV etc? There are many mechanisms for remote access to files and not all of them are supported.

Thank you!
by Patrick-Tracker Supp
Tue Jun 10, 2014 10:58 pm
Forum: PDF-Tools 4
Topic: Cropping fails
Replies: 5
Views: 1571

Re: Cropping fails

Hello Ivan

Thank you for the post-

I have done this with no problem. Here is my process:

set 20mm crop all around--> make sure that all pages is selected (or pages: 1-4) --> Click OK

I hope this helps. You still see the issue, please be sure you are using the latest build of the Editor.

HTH!
by Patrick-Tracker Supp
Mon Jun 09, 2014 8:01 pm
Forum: PDF-XChange Viewer (End Users)
Topic: not displaying transparencies/fades/blends correctly
Replies: 10
Views: 1572

Re: not displaying transparencies/fades/blends correctly

hello grizlyadams!

Thank you for the post.

There is a topic on the subject of email clients: http://www.tracker-software.com/forum3/ ... 497#p83497

I hope this helps!

G'day!
by Patrick-Tracker Supp
Wed Jun 04, 2014 10:35 pm
Forum: PDF-XChange Editor
Topic: Want to restore all tabs from last session.
Replies: 3
Views: 639

Re: Want to restore all tabs from last session.

randle's english school,

Im am sorry, I forgot to mention that this was implemented as of build 308 of the editor, you will need to update/upgrade. Please read the following KB article on how to do so: http://tracker-software.com/knowledgebase/435

Hope this helps!
by Patrick-Tracker Supp
Wed Jun 04, 2014 10:16 pm
Forum: PDF-XChange Editor
Topic: Want to restore all tabs from last session.
Replies: 3
Views: 639

Re: Want to restore all tabs from last session.

Hello randle's english school

You will find the "resore last session" option under Edit-->Preferences-->Document-->Open Documents

I hope this helps!
by Patrick-Tracker Supp
Wed Jun 04, 2014 10:04 pm
Forum: PDF-XChange Viewer (End Users)
Topic: not displaying transparencies/fades/blends correctly
Replies: 10
Views: 1572

Re: not displaying transparencies/fades/blends correctly

Hello grizlyadams Thank you for the post, and welcome to the forum. The current build of the Editor (version 5.5 build 308.1) is a fully released product and displays everything fine on my end (as far as I can tell). Please download and install the Editor to give it a try: http://www.tracker-softwar...
by Patrick-Tracker Supp
Tue Jun 03, 2014 4:26 pm
Forum: PDF-XChange Editor
Topic: Removing black parts in pdf
Replies: 1
Views: 442

Re: Removing black parts in pdf

Hello thomas oberhauser, Thank you for the post. I would recommend making use of the snapsot tool. Click and drag into the area you wish to keep, this copies the selection to the clipboard. Once you have don this, create a new document (Ctrl+N) then paste the snapshot using Ctrl+V or Right Click-->P...
by Patrick-Tracker Supp
Mon Jun 02, 2014 8:52 pm
Forum: PDF-XChange Editor
Topic: Text is cut off
Replies: 8
Views: 1237

Re: Text is cut off

Hello melverc,

Thank you for your patience. The issue has been resolved and the solution should be made available for the next build.

cheers!
by Patrick-Tracker Supp
Fri May 30, 2014 9:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Print 2-sides manually
Replies: 1
Views: 627

Re: Print 2-sides manually

Hello MarshallAbrams, thank you for the post- Currently there is no "oficial" way to print double sided on a single sided printer. A good way to print double sided would be to first print-->Pages Range-->Subset: even pages then print, stack the pages back into the printer, and print every odd page. ...
by Patrick-Tracker Supp
Wed May 28, 2014 10:02 pm
Forum: PDF-XChange Editor
Topic: Licensing
Replies: 1
Views: 485

Re: Licensing

Hello ds1 thank you for the post- As long as the build date is before the date of your maintenance expiry, you will be able to uninstall and re-install on the same or another computer. (E.G. Version 5.5Build 308, release May 27th 2014. For the sake of simplicity, let's say that the maintenance expir...
by Patrick-Tracker Supp
Wed May 28, 2014 4:45 pm
Forum: PDF-XChange Print Drivers
Topic: Free Offer for Home/Academic Users?
Replies: 4
Views: 1360

Re: Free Offer for Home/Academic Users?

Hello Don_Pedro thank you for the post- We do not offer the Editor for free for academic users. We have an offer of 50% off for academic users. You will need to send us an email with your student ID or from an academic account (e.g. patrick.charest@viu.bc.ca). Please send your credentials to sales@t...
by Patrick-Tracker Supp
Tue May 27, 2014 6:24 pm
Forum: PDF-XChange Viewer (End Users)
Topic: All tools are grayed out
Replies: 3
Views: 706

Re: All tools are grayed out

Hello johnsover Welcome to the forum! The problem you are encountering is that there is likely security on the document. To see if there is security on the document use: Ctrl+d-->Security You are also using and old product. though this is likely not the cause of this issue, I highly recommend that y...
by Patrick-Tracker Supp
Mon May 26, 2014 6:02 pm
Forum: PDF-XChange Editor
Topic: Deleting one or more pages from PDF file
Replies: 4
Views: 873

Re: Deleting one or more pages from PDF file

Our apologies for that inconvenience, our website has gone into maintenance mode for some testing before we release the latest build of the Editor. with respect to the security of the document, you will need to ask the author for the password to unlock the document. If you are the author, and you ha...
by Patrick-Tracker Supp
Thu May 22, 2014 10:05 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Computer Hardware
Replies: 6
Views: 1070

Re: Computer Hardware

Hello bledford, Thanks for the post. What is the nature of the performance issues you are having? One way to increase the memory that the Viewer is allowed to use is described in the following KB: http://www.tracker-software.com/knowledgebase/230 You could also try using the Editor as it is far bett...
by Patrick-Tracker Supp
Wed May 21, 2014 7:01 pm
Forum: PDF-XChange Translators
Topic: Welcome translators.
Replies: 15
Views: 9917

Re: Welcome translators.

Post to this forum if you notice any errors in translation. Post a screen shot of the mistake with the appropriate correction and we will do our best to fix it!

We appreciate the feedback!
by Patrick-Tracker Supp
Tue May 20, 2014 11:29 pm
Forum: PDF-XChange Print Drivers
Topic: Lite printer driver not working
Replies: 7
Views: 1595

Re: Lite printer driver not working

Alright,

Do let us know how it turns out. If it does not work, try the msi installer for both V5 and V4.

HTH
by Patrick-Tracker Supp
Tue May 20, 2014 11:22 pm
Forum: PDF-XChange Print Drivers
Topic: Lite printer driver not working
Replies: 7
Views: 1595

Re: Lite printer driver not working

Hello eradin,

Welcome to Forum-

What installer did you use e.g. .zip or msi?

Try downloading version 4 from the previous versions link on the downloads page of our website and see if that helps.
by Patrick-Tracker Supp
Tue May 20, 2014 3:33 pm
Forum: PDF-XChange Editor
Topic: Change language does not change all menus
Replies: 1
Views: 565

Re: Change language does not change all menus

Thank you for that information Peter2,

I will pass this on to the devs. I will also test other languages to see if this issue presents itself again.
Thanks again.
by Patrick-Tracker Supp
Fri May 16, 2014 6:14 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Tile large files - no page range
Replies: 4
Views: 884

Re: Tile large files - no page range

Hello Peter2

The change has been made and submitted to the development team for implementation!

:D
by Patrick-Tracker Supp
Fri May 16, 2014 4:05 pm
Forum: PDF-XChange Editor
Topic: How is the new Editor going?
Replies: 26
Views: 3789

Re: Anything happened to the company?

Hello tseubanks, Thank you for the suggestion, however we are focusing most of our efforts towards quality product and support, and we currently can not commit to such a venture for the foreseeable future. There has been talk around the office of video tutorials, and it may be something that we will...
by Patrick-Tracker Supp
Tue May 13, 2014 9:03 pm
Forum: PDF-XChange Print Drivers
Topic: Dialogue for "File already exists"
Replies: 3
Views: 1088

Re: Dialogue for "File already exists"

Hello Peter2, Thanks for the post- there are no attachments... With regards to the typo in the German translation: All of our translations (baring the French, Russian and Ukranian ones) are done by volunteers. If there is a mistake please do point it out and provide a correction and we will do our b...
by Patrick-Tracker Supp
Tue May 13, 2014 3:28 pm
Forum: PDF-XChange Editor
Topic: Update coming soon?
Replies: 5
Views: 1099

Re: Update coming soon?

No problem,

Happy to inform :D
by Patrick-Tracker Supp
Mon May 12, 2014 9:20 pm
Forum: PDF-Tools 4
Topic: Buy after you bought???
Replies: 3
Views: 2334

Re: Buy after you bought???

Hello again, old.pdf.user

The Buy online... button is there in case you wish to upgrade your license to a full pro bundle.

HTH!
by Patrick-Tracker Supp
Mon May 12, 2014 9:12 pm
Forum: PDF-XChange Editor
Topic: 'Check for updates ...' facility
Replies: 8
Views: 1318

Re: 'Check for updates ...' facility

Hello again old.pdf.user The feature for checking for updates is still in the works and I really do not have anything to say on some kind of timeline. I do know however that when it is implemented, the updater will be all inclusive. Likely automatically checking for updates and notifying you as soon...
by Patrick-Tracker Supp
Mon May 12, 2014 8:04 pm
Forum: PDF-XChange Editor
Topic: Update coming soon?
Replies: 5
Views: 1099

Re: Update coming soon?

hi old.pdf.user

Things seem to be doing ok and as far as I can tell we are on track. We should be doing some testing tomorrow (5/13/2014 provided the wizards have not been too overworked :wink: )
by Patrick-Tracker Supp
Fri May 09, 2014 4:12 pm
Forum: PDF-XChange Editor
Topic: Update coming soon?
Replies: 5
Views: 1099

Re: Update coming soon?

Hello gate1975mlm,

Thanks for the post- The next update (build 308) should be available for download later this month (acts of god not withstanding :shock: )

HTH
by Patrick-Tracker Supp
Thu May 01, 2014 8:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: display pdf in browser
Replies: 22
Views: 3312

Re: display pdf in browser

Hi AbdulRahiem,

:D Thanks!
by Patrick-Tracker Supp
Wed Apr 30, 2014 10:12 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with image print
Replies: 8
Views: 1467

Re: Problem with image print

Hi maximator,

Have you tried using the PDF XChange Editor? It is our newest version and major update.
Direct download here: http://www.tracker-software.com/PDFXVE3.zip

The Editor will likely solve your issue as the print engine has been completely rewritten.
by Patrick-Tracker Supp
Wed Apr 30, 2014 9:52 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with image print
Replies: 8
Views: 1467

Re: Problem with image print

Hi maximator,

You are actually running an older version of the Viewer.

Please go to Help-->Check For updates and run the updater.

Hope this helps!
by Patrick-Tracker Supp
Wed Apr 30, 2014 9:21 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with image print
Replies: 8
Views: 1467

Re: Problem with image print

Hello maximator, Welcome to our forum!! Please advise on what build of the Viewer you are using? help-->About I would also recommend updating to the Editor as it has replaced the Viewer. You can use both side by side for as long as you want. Downloads page: http://www.tracker-software.com/product/do...