Search found 1657 matches

by Patrick-Tracker Supp
Tue Sep 16, 2014 8:41 pm
Forum: PDF-XChange Editor
Topic: Can't scan legal size (8.5 in X 14.0 in) sheet
Replies: 3
Views: 599

Re: Can't scan legal size (8.5 in X 14.0 in) sheet

Hello Robert,

Thank you. Please choose setup next to page size.

If that does not work, please restart the Editor and try scanning again and choosing setup.

I hope that helps!
by Patrick-Tracker Supp
Tue Sep 16, 2014 8:09 pm
Forum: PDF-XChange Print Drivers
Topic: Unable to search files created with PDF-XChange V4
Replies: 3
Views: 1212

Re: Unable to search files created with PDF-XChange V4

Hello heinzr Thank you for the post. The reason you are unable to highlight or make text-dependent annotations is because this document is image based. To be able to make these types of annotations, please run the OCR. Here's how: First, please go to Documents--> OCR pages Choose All pages (or your ...
by Patrick-Tracker Supp
Tue Sep 16, 2014 5:19 pm
Forum: PDF-XChange Editor
Topic: Can't scan legal size (8.5 in X 14.0 in) sheet
Replies: 3
Views: 599

Re: Can't scan legal size (8.5 in X 14.0 in) sheet

Hello Robert, Thank you for the post. Could you please try using native UI under the scanner preferences from within the Editor? This will override the Editor's UI and replace it with that of the scanner. This way you should see all the options available to you with your hardware. **Edit** You could...
by Patrick-Tracker Supp
Fri Sep 05, 2014 7:09 pm
Forum: PDF-XChange Editor
Topic: Editor within Google Chrome
Replies: 5
Views: 780

Re: Editor within Google Chrome

Hi David, Thank you for the post. If you are trying to open the PDFs from the browser, to the stand alone Editor, there is no way to remove the UAC prompt. If it is for the browser plugin, go to chrome://plugins, then make sure all PDF plugins are disabled and the Editor plug in is set to Always all...
by Patrick-Tracker Supp
Tue Sep 02, 2014 4:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Go to a bookmark, resets zoom level?
Replies: 3
Views: 928

Re: Go to a bookmark, resets zoom level?

Hi neverenough

Welcome to our forum, and thank you for the kind words!
Bookmark can be set to so they always revert to the same zoom level. You can change the properties of bookmarks by selecting the bookmark, then clicking properties-->Actions--> Edit. See screenshots attached.

I hope this helps!
by Patrick-Tracker Supp
Thu Aug 28, 2014 4:42 pm
Forum: PDF-XChange Editor
Topic: Editor Launches Open Files Without User Intervention
Replies: 1
Views: 377

Re: Editor Launches Open Files Without User Intervention

Hello hardman signs, Thanks for the post. It's odd that the Editor will automatically launch Adobe overnight. Could you send these files to us to take a look at? I suspect that there might be some JavaScript on one (or both) of theses documents. If the files contain sensitive or private information,...
by Patrick-Tracker Supp
Tue Aug 26, 2014 6:32 pm
Forum: PDF-XChange Editor
Topic: Default "color temperature" of Editor and Viewer
Replies: 36
Views: 3454

Re: Default "color temperature" of Editor and Viewer

Hello Peter,

Thank you for sending that. I am seeing the same behavior in Adobe, Editor, and Viewer (see screenshot).

**Edit** In what operating system are you seeing this issue?

Thanks Peter!
by Patrick-Tracker Supp
Tue Aug 26, 2014 5:48 pm
Forum: PDF-XChange Editor
Topic: Default "color temperature" of Editor and Viewer
Replies: 36
Views: 3454

Re: Default "color temperature" of Editor and Viewer

Hello Peter2,

Thank you for the post. Would it be possible for you to send me the original file so that I might take a look at it? If the file contains any sensitive information, please send it to support@tracker-software.com with reference to this topic.

Thank you for your cooperation!
by Patrick-Tracker Supp
Mon Aug 25, 2014 8:41 pm
Forum: PDF-XChange Editor
Topic: Comment Styles Palette?
Replies: 5
Views: 828

Re: Comment Styles Palette?

Hi Bruce, The issue you have described on both your PCs might be caused by a third party app such as CC cleaner, or an antivirus software. If CC cleaner is running, it might be removing necessary registry entries for the comment styles window. If you feel comfortable, we could arrange a remote sessi...
by Patrick-Tracker Supp
Mon Aug 18, 2014 10:42 pm
Forum: PDF-XChange Editor
Topic: New Document From Image without re-encoding JPG?
Replies: 4
Views: 623

Re: New Document From Image without re-encoding JPG?

Hello Derek

Thank you for the post. I am not able to reproduce this behavior. I created a pdf from an image file, and made sure I choose compression. The result was 504KB. When I chose no compression, the result was 6.75MB. The original was 1.25MB. Is this the issue you are seeing?

Thanks!
by Patrick-Tracker Supp
Mon Aug 18, 2014 9:47 pm
Forum: PDF-XChange Editor
Topic: Disabling Updates
Replies: 17
Views: 1943

Re: Disabling Updates

Hello Ketter The Help site has not yet been updated. However that should not affect you concerning the updater because you need to omit it from the list to not install it. Updating will be to simply run the new installer on top of the old installation. That method has been used for years by our user...
by Patrick-Tracker Supp
Mon Aug 18, 2014 9:09 pm
Forum: PDF-XChange Editor
Topic: Disabling Updates
Replies: 17
Views: 1943

Re: Disabling Updates

Hi Ketter,

You can find the features list here for the Editor installer:
http://help.tracker-software.com/EUM/de ... stallation

Or here for the PRO bundle:
http://help.tracker-software.com/EUM/de ... tches_pro5

I hope this helps!
by Patrick-Tracker Supp
Mon Aug 18, 2014 8:46 pm
Forum: PDF-XChange Editor
Topic: Disabling Updates
Replies: 17
Views: 1943

Re: Disabling Updates

Hello Ketter, Thank you for the post – The simplest thing I can think of is when you are creating the install string, tou should use the following switch for the MSI installer: ADDLOCAL=<features list> Make sure to specify everything you wish to have, if you leave out a component, that component wil...
by Patrick-Tracker Supp
Mon Aug 18, 2014 6:50 pm
Forum: PDF-XChange Editor
Topic: 'ALT + Arrow Left' after scrolling a document
Replies: 9
Views: 1249

Re: 'ALT + Arrow Left' after scrolling a document

Hey Evn, and thank you for the post, I think I see what you mean. In the Editor, version 309, Alt+<-- seems to go back one step in the scrolling process rather than to the initial view. I tested with a free scrolling mouse and determined that each time you stop to reach for the beginning of the scro...
by Patrick-Tracker Supp
Tue Aug 12, 2014 6:14 pm
Forum: PDF-XChange Editor
Topic: Create a comment with multiple "leaders"?
Replies: 5
Views: 872

Re: Create a comment with multiple "leaders"?

Hello Peter2, I see what it is you mean, and I would say calling it a "leader" would be appropriate. At this point, it is not possible to do; however, I will make a feature request. This is indeed a good idea and I can imagine some very useful implications for it. Thank you very much for the suggest...
by Patrick-Tracker Supp
Fri Aug 08, 2014 9:07 pm
Forum: PDF-XChange Editor
Topic: Feature Request: save/open sessions
Replies: 20
Views: 2473

Re: Feature Request: save/open sessions

Hello DS1, Thank you for the forum post and feature request. You can set the editor to restore a previous session and all the documents that were open by going to Edit-->Preferences-->Documents-->Restore last session when application starts This does not provide a way to open these as a batch at any...
by Patrick-Tracker Supp
Thu Aug 07, 2014 8:07 pm
Forum: PDF-XChange Editor
Topic: How to FIND something in a document
Replies: 11
Views: 1552

Re: How to FIND something in a document

Hello Athena, Thank you for the post. You can recommend the Viewer to anybody you wish! However, keep in mind we are no longer fixing bugs in the viewer as it is no longer supported. I realize, from previous posts, that you do not like the Editor and we welcome you to continue using the viewer as lo...
by Patrick-Tracker Supp
Thu Aug 07, 2014 6:31 pm
Forum: PDF-XChange Editor
Topic: Feature request: Fullscreen view with two pages
Replies: 5
Views: 953

Re: Feature request: Fullscreen view with two pages

Hello Seeker45,

Thank you for the suggestion. This is possible by creating a keyboard shortcut as described in the following KB: http://www.tracker-software.com/knowledgebase/457

I hope that helps!
by Patrick-Tracker Supp
Tue Aug 05, 2014 8:07 pm
Forum: PDF-XChange Editor
Topic: Online help not working
Replies: 4
Views: 731

Re: Online help not working

Hello ksudavid and Bhikkhu Pesala, Thank you both, Occasionally our help site does this and it seems to be a bug in the software that we are using to manage the content. We're in the process of updating and hope that will fix the issue. Please email us at support@tracker-software.com whenever this h...
by Patrick-Tracker Supp
Tue Aug 05, 2014 4:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Last exported page file and location persists between users
Replies: 8
Views: 1374

Re: Last exported page file and location persists between us

Hello Athenian,

Just following up here-

If you are unsure how to get the version you used to have, I trust that the following KB might also prove helpful:
http://www.tracker-software.com/knowledgebase/447

I hope that helps!
by Patrick-Tracker Supp
Fri Aug 01, 2014 9:23 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Last exported page file and location persists between users
Replies: 8
Views: 1374

Re: Last exported page file and location persists between us

Hello dconner, Thank you for the post- You are running am old version of the Viewer. The viewer is currently at version 2.5.309. Take note that the Viewer is no longer under development and I would strongly recommend using the PDF-XChange Editor. The Editor has replaced the Viewer as our flagship pr...
by Patrick-Tracker Supp
Fri Aug 01, 2014 8:57 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Last exported page file and location persists between users
Replies: 8
Views: 1374

Re: Last exported page file and location persists between us

Hello dconner,

Thank you for the post, and welcome to our forums-

Could you please specify what version and build it is you are using? You can find this out by going to Help--> About.

I hope to have this sorted for you as soon as possible.
by Patrick-Tracker Supp
Thu Jul 31, 2014 5:29 pm
Forum: PDF-XChange Editor
Topic: error Code
Replies: 3
Views: 606

Re: error Code

Hello Morrislaw1,

Thank you for the post. To zip a file, right click-->Send to…-->Zip

See screenshot.
by Patrick-Tracker Supp
Thu Jul 31, 2014 5:07 pm
Forum: PDF-XChange Editor
Topic: Saved Documents Disappearing
Replies: 7
Views: 610

Re: Saved Documents Disappearing

Hello margaret_campbell,

Thank you for the email-

Protected mode in IE sets up a virtual directory. It essentially virtualizes all folders on your PC, and saves documents to those. With Google chrome, you should not have that issue.

HTH!
by Patrick-Tracker Supp
Thu Jul 31, 2014 4:43 pm
Forum: PDF-XChange Editor
Topic: Saved Documents Disappearing
Replies: 7
Views: 610

Re: Saved Documents Disappearing

Hello margaret_campbell,

Thank you for the post-

This is a known issue with IE. The only way to solve it is to go to Tools-->Internet options--> Security[tab] and be sure that protected mode is turned off.

HTH!
by Patrick-Tracker Supp
Thu Jul 31, 2014 4:12 pm
Forum: PDF-XChange Editor
Topic: Saved Documents Disappearing
Replies: 7
Views: 610

Re: Saved Documents Disappearing

Hello margaret_campbell,

Thank you for the post-

Could you please specify from where you were saving. E.g. Internet Explorer?

Thanks!
by Patrick-Tracker Supp
Fri Jul 25, 2014 11:11 pm
Forum: PDF-XChange Editor
Topic: How To Reduce File Size/Compress a PDF
Replies: 12
Views: 2876

Re: How To Reduce File Size/Compress a PDF

Thanks for the post, bqxmprij- PDF-Tools has a Simple Optimization feature that, while not compression, can sometimes reduce the file size significantly by removing irrelevant data from the file. How much of a reduction you'll get is completely dependant upon the file. The only way to actually compr...
by Patrick-Tracker Supp
Thu Jul 24, 2014 10:08 pm
Forum: PDF-XChange Editor
Topic: Bullet format problems
Replies: 3
Views: 597

Re: Bullet format problems

Hello ksudavid,

Thanks for the post,

I have recreated your issue and made an internal development ticket (rt-2638). Please reference this number when requesting an update to this ticket.

We appreciate your patience while we work to solve your issue.
by Patrick-Tracker Supp
Tue Jul 22, 2014 11:51 pm
Forum: PDF-XChange Editor
Topic: Can not flatten header, footer, or watermark?
Replies: 12
Views: 1696

Re: Can not flatten header, footer, or watermark?

Hello JoniTu, Thank you for the post and welcome to our forums- Flattening comments will not affect headers/footers or water marks because they are not comments. You will notice that the edit Comments tool will not make changes to them. You are likely using the edit content tool. This has the abilit...
by Patrick-Tracker Supp
Tue Jul 22, 2014 11:40 pm
Forum: PDF-XChange Editor
Topic: Application crashes instantly every launch (64bit) [SOLVED]
Replies: 26
Views: 2825

Re: Application crashes instantly on every launch (64bit)

Hello CodeSatori,

Welcome to our forums-

I suspect that the issue is with your Avast and Comodo. Please be sure that PDF-XChange or Tracker Software is not blocked in either, and then give the installation another try.

I hope that helps!
by Patrick-Tracker Supp
Mon Jul 21, 2014 6:39 pm
Forum: PDF-XChange Editor
Topic: editor window borderline
Replies: 16
Views: 2053

Re: editor window borderline

:D
by Patrick-Tracker Supp
Fri Jul 18, 2014 9:49 pm
Forum: PDF-XChange Editor
Topic: to highlight a text is not possible
Replies: 7
Views: 1144

Re: to highlight a text is not possible

Hello Ottoly, Welcome to our forums and thank you for the post! Could you please zip the file and post it so that I might be able to have a look? I suspect that the PDF is image based which is causing the inability to select parts of it. If the file contains sensitive information, you can send it se...
by Patrick-Tracker Supp
Fri Jul 18, 2014 6:04 pm
Forum: PDF-XChange Editor
Topic: Memory error when opening pdf
Replies: 51
Views: 6442

Re: Memory error when opening pdf

Hello Humanist,

Thank you for posting back.

Could you please send us the crash dump?

Here is a link describing how: http://stackoverflow.com/questions/3263 ... p-location

Thanks!
by Patrick-Tracker Supp
Thu Jul 17, 2014 11:57 pm
Forum: PDF-XChange Viewer (End Users)
Topic: [bug] Tab switching is really messed up.
Replies: 15
Views: 1768

Re: [bug] Tab switching is really messed up.

Hello avada Note that this will be the final build of the Viewer as development has stopped and focus turned to the Editor. As I stated previously, The Editor has replaced the Viewer as the next major build, with active development and bug fixes. Given that the Viewer is no longer under development,...
by Patrick-Tracker Supp
Thu Jul 17, 2014 12:20 am
Forum: PDF-XChange Viewer (End Users)
Topic: [bug] Tab switching is really messed up.
Replies: 15
Views: 1768

Re: [bug] Tab switching is really messed up.

Hello avada, Sorry about that. In my previous post I had typed shift without the F. causing the spam filter to sensor me. As for your issue, I was not able to replicate it. I will speak to my colleagues and see if they had better luck. We will post back here as soon as we have something further to r...
by Patrick-Tracker Supp
Wed Jul 16, 2014 9:51 pm
Forum: PDF-XChange Editor
Topic: editor window borderline
Replies: 16
Views: 2053

Re: editor window borderline

Hello David.P, Thank you for the post and for that link ;) I will bring this up this suggestion at the next meeting and push it a little. I cannot make any promises, but I agree that real estate could be used up more effectively in the Editor. Thanks again for the feedback. Hopefully we will be capa...
by Patrick-Tracker Supp
Wed Jul 16, 2014 9:21 pm
Forum: PDF-XChange Viewer (End Users)
Topic: [bug] Tab switching is really messed up.
Replies: 15
Views: 1768

Re: [bug] Tab switching is really messed up.

Hello Avada, Thank you for the post, Ctrl+Shift+Tab seems to work fine in the latest Viewer (308.2) So does Ctrl+Tab. Please update to the latest build of the Viewer using the installer below: http://www.tracker-software.com/PDFXVwer.zip Note that this will be the final build of the Viewer as develo...
by Patrick-Tracker Supp
Tue Jul 15, 2014 6:09 pm
Forum: PDF-XChange Editor
Topic: Shortcut /Accelerator Key - remove Whitespace
Replies: 1
Views: 612

Re: Shortcut /Accelerator Key - remove Whitespace

Hello LemonBanana, Thank you for the post, I tested this in the viewer to confirm and have brought this to the attention of our head developer. He informs me that this will be included (Alt+W) in the next build (309). Build 309 is about two weeks from release if all goes according to plan. I hope th...
by Patrick-Tracker Supp
Fri Jul 11, 2014 7:34 pm
Forum: PDF-XChange Editor
Topic: PDF to Word Conversion
Replies: 5
Views: 1131

Re: PDF to Word Conversion

Hello Morrislaw1 Converting from Word to PDF is not done directly through the Editor. Using PDF-XChange Standard 2012 or PDF-XChange Lite 2012, you are effectively printing the word document to PDF. PDF-XChange Lite comes free with an Editor license, whereas PDF-XChange Standard comes in the PDF-XCh...
by Patrick-Tracker Supp
Fri Jul 11, 2014 5:35 pm
Forum: PDF-XChange Viewer SDK
Topic: Focus on annotation textbox
Replies: 5
Views: 1415

Re: Focus on annotation textbox

Hello Rene, Thank you for the post, There is currently no setting which can be set to bring focus to those boxes. That being said, I have created a formal feature request and internal development ticket (RT-2624). Please reference the above number when requesting updates to the ticket. We appreciate...
by Patrick-Tracker Supp
Thu Jul 10, 2014 7:27 pm
Forum: PDF-XChange Editor
Topic: How do I get notified of updates?
Replies: 1
Views: 456

Re: How do I get notified of updates?

Hello MikePx, Thank you for the Post, To receive notifications from Tracker Software Products, you must first log in to your account here: http://www.tracker-software.com/account/my_account Then look to the right and click to receive Support notifications, as well as new product availability. (See s...
by Patrick-Tracker Supp
Tue Jul 08, 2014 7:13 pm
Forum: PDF-XChange Editor
Topic: Where are the security options?
Replies: 7
Views: 986

Re: Where are the security options?

Hello VanguardLH

Thank you for the post-

The next build is 309, which is due for release in two to three weeks. 310 should come between four and six weeks after that.

Sorry for the inconvenience
by Patrick-Tracker Supp
Tue Jul 08, 2014 7:02 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor IE Plugin language setting
Replies: 5
Views: 1428

Re: PDF-XChange Editor IE Plugin language setting

Hello Meitzi, Thank you for the post! To change the language in the plug-in. Open up a PDF in browser, then make sure the computer’s focus is pointed to the document (clicking anywhere on it will do the trick). Then type CTRL+k-> language-> Choose the language you desire->Set as default. I hope this...
by Patrick-Tracker Supp
Tue Jul 08, 2014 6:51 pm
Forum: PDF-XChange Editor
Topic: File Creation and Modification Dates (Feature Request)
Replies: 1
Views: 421

Re: File Creation and Modification Dates (Feature Request)

Hello LemonBanana
(love the user name)

I do like this idea and it does seem viable. I will speak with the developers as to what features will be added when we revamp PDF-Tools, and make a request for this one.

Thank you for this suggestion!
by Patrick-Tracker Supp
Tue Jul 08, 2014 6:36 pm
Forum: PDF-XChange Editor
Topic: Licensing PDF Editor 5.5
Replies: 3
Views: 767

Re: Licensing PDF Editor 5.5

Hello pdfcoder You will need to upgrade your key to get the latest version of our software. Provided you have active maintenance, this upgrade will be free. Your old key will still work in the Viewer and it will still function as pro. Please see the following KB with more information about our new p...
by Patrick-Tracker Supp
Tue Jul 08, 2014 6:31 pm
Forum: PDF-XChange Editor
Topic: Where are the security options?
Replies: 7
Views: 986

Re: Where are the security options?

Hello VanguardLH, Thank you for the post- These security options have not yet been added to the Editor. They should be coming for build 310. For now you will find document security options by going to File-->Document Properties We appreciate your patience and understanding while we work to add this ...
by Patrick-Tracker Supp
Tue Jul 08, 2014 12:19 am
Forum: PDF-XChange Editor
Topic: showing page number in toolbar
Replies: 12
Views: 1690

Re: showing page number in toolbar

Hello parkc23 You can move any individual aspects of the tool bar to the top. All the tools if you wish. You simply need to right click on a blank piece of toolbar, go to customize toolbars, and then move the tools (not the toolbars) as you desire. Then you can hide the now empty toolbar by unchecki...
by Patrick-Tracker Supp
Thu Jul 03, 2014 6:19 pm
Forum: PDF-X OCR SDK
Topic: File do not open with PDF viewer but opens with Adobe.
Replies: 3
Views: 3306

Re: File do not open with PDF viewer but opens with Adobe.

Hello docu-track99,

Thank you for the post-

At this time there is no update. If all goes well, we hope to have the issue fixed for build 310 or sooner.

HTH!
by Patrick-Tracker Supp
Mon Jun 30, 2014 5:08 pm
Forum: PDF-XChange Editor
Topic: spaces between words ignored
Replies: 9
Views: 1375

Re: spaces between words ignored

Hello afisher,

The current Editor is at version 5.5 build 308.2. Please update to the latest and I suspect that this will solve your issue. You can find all of the downloads here: http://www.tracker-software.com/product/downloads

I hope this helps!