Search found 1657 matches

by Patrick-Tracker Supp
Tue Jan 02, 2018 8:49 pm
Forum: PDF-XChange Editor
Topic: v7 UI is so BIG there is no work area
Replies: 39
Views: 2860

Re: v7 UI is so BIG there is no work area

Hello, Thank you for your post and welcome to our forums. We apologise for the inconvenience that may have been caused. Under File> Preferences (Edit> Preferences in classic UI)> General please change the UI scaling to System Scale, then restart the Editor. You should find that the resolution is bet...
by Patrick-Tracker Supp
Fri Dec 29, 2017 8:07 pm
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 6328

Re: Search Speed in PDF-XChange Editor

Hello,
I have spoken to our dev team and they are considering ways to improve this without sacrificing rendering performance.
Thank you for your suggestions.

Happy New Years!
by Patrick-Tracker Supp
Fri Dec 29, 2017 7:07 pm
Forum: PDF-XChange Editor
Topic: Cosmetic: Horizontal Tab Group & Split Icons
Replies: 1
Views: 181

Re: Cosmetic: Horizontal Tab Group & Split Icons

Hi Arnold,
Thank you for bringing this to our attention. Will will discuss this with the dev team in our next general meeting.
Cheers!
by Patrick-Tracker Supp
Thu Dec 28, 2017 8:41 pm
Forum: PDF-XChange Editor
Topic: Summarize Comments
Replies: 1
Views: 278

Re: Summarize Comments

Hello aciano31
Thank for the post. Could you please send us a sample of what you are seeing so that we can investigate here.
Thank you!!
by Patrick-Tracker Supp
Wed Dec 20, 2017 6:58 pm
Forum: PDF-XChange Editor
Topic: Edit Text
Replies: 13
Views: 1070

Re: Edit Text

Hello lkrayn,
Thank you for your post. It seems the file was not attached. Please try saving it in a zip file, then posting it here so that we can assist you better.
Thank you!
by Patrick-Tracker Supp
Tue Dec 19, 2017 12:52 am
Forum: PDF-XChange Editor
Topic: PDF documents comparison
Replies: 11
Views: 1408

Re: PDF documents comparison

Hello Bob, I am not seeing this issue here. I've just created a new sample form in Editor and opened it in Edge. I can see and use the checkboxes. My checkbox properties are as shown: https://i.imgur.com/NKCNQa0.png Could you please send us the form with which you are seeing this issue? Thank you!
by Patrick-Tracker Supp
Mon Dec 18, 2017 11:15 pm
Forum: PDF-XChange Print Drivers
Topic: Where did pdfSaver go in v7 323.1
Replies: 40
Views: 10384

Re: Where did pdfSaver go in v7 323.1

Hello bqxmprij

Thank you for your post. PDF-Saver should be located under: C:\Program Files\Tracker Software\PDF-XChange Standard

I hope this helps!
by Patrick-Tracker Supp
Sat Dec 16, 2017 1:03 am
Forum: PDF-XChange Editor
Topic: Display PDF file properties
Replies: 5
Views: 529

Re: Display PDF file properties

Hello Chasim, Thank you for you post and welcome to our forums. I am afraid that I am unsure what you mean. Could you please post a screenshot of your right-click context menu, and if possible show us where something is apparently missing? Please save your screenshots in a zip file before posting it...
by Patrick-Tracker Supp
Sat Dec 16, 2017 12:41 am
Forum: PDF-XChange Editor
Topic: Grouping / Ungrouping of markup elements
Replies: 7
Views: 606

Re: Grouping / Ungrouping of markup elements

Hello reyneer,

Thank you for bringing this to our attention. I spoke with the dev team today about this and they hope to implement this for the next release in 2018.

Thank you for reviving this topic and informing us of this shortcoming!
Cheers!
by Patrick-Tracker Supp
Fri Dec 15, 2017 7:01 pm
Forum: PDF-XChange Editor
Topic: Insert page not active
Replies: 12
Views: 533

Re: Insert page not active

Hello Andler,

Thank you for providing the file. This document contains a digital signature that restricts inserting of pages.

Cheers!
by Patrick-Tracker Supp
Thu Dec 14, 2017 7:47 pm
Forum: PDF-XChange Editor
Topic: V7.0: Scan Documents
Replies: 14
Views: 772

Re: V7.0: Scan Documents

Hello All,

I too have experienced this issue and reported it to the dev team. They are already aware and are working on the issue as I type.

We apologize for the inconvenience.
by Patrick-Tracker Supp
Thu Dec 14, 2017 6:47 pm
Forum: PDF-XChange Editor
Topic: PDF preview with Outlook 2016
Replies: 17
Views: 1275

Re: PDF preview with Outlook 2016

Hello Frosty1,
Thank you for the post. Since updating and registering the dll, have you restarted your machine?
Cheers!
by Patrick-Tracker Supp
Wed Dec 13, 2017 9:14 pm
Forum: PDF-XChange Print Drivers
Topic: Printing text to PDF-XChange Standard V6
Replies: 6
Views: 890

Re: Printing text to PDF-XChange Standard V6

Hi Marc,
It should be selectable text by default. Can you please send us both the text file and resulting PDF on which you cannot select the text?
Thank you!
by Patrick-Tracker Supp
Tue Dec 12, 2017 10:14 pm
Forum: PDF-XChange Editor
Topic: Remove windows frame
Replies: 29
Views: 2049

Re: Remove windows frame

Hi Willy, Oops! It seems I am not seeing this seems to be a wish from David - I had not checked that the feature existed, assuming it was a screenshot. David, Thank you for your suggestions. As always we will take them into consideration. As I am sure you know the dev team are working hard already t...
by Patrick-Tracker Supp
Tue Dec 12, 2017 8:31 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR text is rotated SOLVED
Replies: 4
Views: 2500

Re: OCR text is rotated SOLVED

Hello Esu,
We have reproduced this issue on our side and the dev team is already aware (RT4128). I have spoken to the assigned dev who is working on it.

Thank you for your patience and understanding.
Cheers!
by Patrick-Tracker Supp
Tue Dec 12, 2017 8:18 pm
Forum: PDF-XChange Editor
Topic: Account username
Replies: 4
Views: 272

Re: Account username

Hi Guys,

If you want to change your username you will need to contact support@tracker-software.com. Please make sure to include your current username and your desired username.
Cheers!
by Patrick-Tracker Supp
Tue Dec 12, 2017 8:16 pm
Forum: PDF-XChange Editor
Topic: V7 and Internet Explorer
Replies: 3
Views: 231

Re: V7 and Internet Explorer

Hello,
Thank you for your post and report. These are known issues with 323.0 which should be solved in an update later this week.
Thank you for your patience and understanding.
Cheers!
by Patrick-Tracker Supp
Tue Dec 12, 2017 8:13 pm
Forum: PDF-XChange Editor
Topic: Verion 7 UI Questions
Replies: 8
Views: 924

Re: Verion 7 UI Questions

Hi Arnold,
Could you please go to File> Export settings and send me the settings file so that I can try to replicate this behavior and get a better idea of what is happening? A video would be helpful too.

Thanks!
by Patrick-Tracker Supp
Tue Dec 12, 2017 8:03 pm
Forum: PDF-XChange Editor
Topic: Version 7.323.0 Addon Tools Menu disappears after opening a PDF
Replies: 3
Views: 512

Re: Version 7.323.0 Addon Tools Menu disappears after opening a PDF

Hi Yogi,
Thank you for the email. I am afraid that this is a known issue with the current build of the Editor. We hope to release a fix soon/

Thank you for your patience and understanding.
by Patrick-Tracker Supp
Tue Dec 12, 2017 7:53 pm
Forum: PDF-XChange Editor
Topic: Remove windows frame
Replies: 29
Views: 2049

Re: Remove windows frame

Hi David,
Thank you for the post. Shall I consider this solved, then?
Cheers!
by Patrick-Tracker Supp
Tue Dec 12, 2017 7:39 pm
Forum: PDF-XChange Editor
Topic: PDF-Exchange Version 7 killing Windows Defender Updates?
Replies: 3
Views: 236

Re: PDF-Exchange Version 7 killing Windows Defender Updates?

Hello uwe,
Thank you for your post. I doubt that our installer could cause this. If you uninstall the Editor can you then update Windows Defender? Have you restarted your machine since installing our software? If not, please do so.

Thanks!
by Patrick-Tracker Supp
Mon Dec 11, 2017 11:43 pm
Forum: PDF-XChange Editor
Topic: v7: Menu height
Replies: 6
Views: 587

Re: v7: Menu height

Hello Claude & company, If I may offer an alternate solution which I find to be of particular use. In the ribbon UI you can double-click any tab to force it to auto-hide. Now, each time you need a tool that is located in the ribbon tab simply click that tab, and choose the tool. When focus returns t...
by Patrick-Tracker Supp
Sat Dec 09, 2017 1:03 am
Forum: PDF-XChange Editor
Topic: Problem with radio buttons
Replies: 4
Views: 281

Re: Problem with radio buttons

Hello,

Thank you for the post. Could you please provide a screenshot of what you are seeing and what the Manuals are showing? It is unclear to us what the issue is.

Thank you!
by Patrick-Tracker Supp
Fri Dec 08, 2017 8:02 pm
Forum: PDF-XChange Editor
Topic: PDF preview with Outlook 2016
Replies: 17
Views: 1275

Re: PDF preview with Outlook 2016

Hi johnpcecil,
Thank you for your purchase. We are all looking forward to the update. We sincerely apologise for any inconveniences this may have caused.

Have a good relaxing weekend - The update should be announced next week.
by Patrick-Tracker Supp
Thu Dec 07, 2017 1:26 am
Forum: PDF-XChange Editor
Topic: Error [PXVLib]: Scanning process failed.
Replies: 9
Views: 692

Re: Error [PXVLib]: Scanning process failed.

Hello, Thank you for your post. We are sorry that you have experienced such issue. Please contact support@tracker-software.com with this issue as we would like to arrange a remote session. Please do not post log in details here, but you will find instructions on setting up Team Viewer below: https:/...
by Patrick-Tracker Supp
Thu Dec 07, 2017 12:54 am
Forum: PDF-Tools
Topic: V7: languages mixed
Replies: 6
Views: 673

Re: V7: languages mixed

in menue and commaqnds are in English and German even the language preference are correct. This should be solved for an update next week. in the installation window the versions are mixed. In the upper corder there you can find V6 in the other corner the new V7 Can you please post a screenshot of w...
by Patrick-Tracker Supp
Thu Dec 07, 2017 12:29 am
Forum: PDF-XChange Editor
Topic: Improvement to the recent files searchbox
Replies: 1
Views: 202

Re: Improvement to the recent files searchbox

Hi yossizahn, Thank you for your post and suggestions. Though you are correct about our dev team being busy, your suggestions will not be overlooked. I've created a feature request for these improvements. This does not guarantee implementation, however, it does guarantee that the dev team will see a...
by Patrick-Tracker Supp
Thu Dec 07, 2017 12:22 am
Forum: PDF-XChange Editor
Topic: Version 7.323.0 translation not full german
Replies: 6
Views: 580

Re: Version 7.323.0 translation not full german

Thanks Willy and pdfcoder for your assistance!
by Patrick-Tracker Supp
Tue Dec 05, 2017 9:44 pm
Forum: PDF-XChange Editor
Topic: V7 has crashed twice today.
Replies: 6
Views: 487

Re: V7 has crashed twice today.

Thank you for your patience cooperation and understanding, Robert. We hope to have this out soon.
:)
by Patrick-Tracker Supp
Tue Dec 05, 2017 9:34 pm
Forum: PDF-XChange Editor
Topic: New Ribbon Interface
Replies: 1
Views: 215

Re: New Ribbon Interface

Hi Mattes57,

Thank you for your kind words! Always nice to hear some positive feedback! That you for understanding with regards to the UI customization.

Cheers!
by Patrick-Tracker Supp
Fri Dec 01, 2017 11:52 pm
Forum: PDF-XChange Editor
Topic: Copy text from a PDF to word. Just get Symbols
Replies: 6
Views: 552

Re: Copy text from a PDF to word. Just get Symbols

Hello Sebastien,
Thank you for the post. Can you please send us the original unedited PDF so that we can test this issue here? You can post it to this forum directly.
Thanks!
by Patrick-Tracker Supp
Fri Dec 01, 2017 6:36 pm
Forum: PDF-XChange Editor SDK
Topic: file pdf/a
Replies: 1
Views: 190

Re: file pdf/a

Hello, Just to confirm, are you using our end user Editor or our SDK products? If you are using the end user Editor you will find the option to save as PDF/A formats in the File> Save as Dialog: First, choose PDF/A from the drop-down: https://i.imgur.com/dRFzqkQ.png Then, you will see an options but...
by Patrick-Tracker Supp
Thu Nov 30, 2017 11:09 pm
Forum: PDF-XChange Viewer (End Users)
Topic: issue SOLVED
Replies: 6
Views: 957

Re: issue SOLVED

Hello Carlos,
Thank you for clarifying. What is the name of the device you are using to generate these PDF? And, can you please confirm that it is the Editor that crashes when you try to generate a second PDF?
Thx!
by Patrick-Tracker Supp
Thu Nov 30, 2017 8:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: issue SOLVED
Replies: 6
Views: 957

Re: issue SOLVED

Hello, Thank you for the post. It sounds to me, especially because you are seeing this in the viewer too, that this is an issue with Avast. I would recommend reverting whatever changes were made by the Avast cleanup, and to uninstall it until they get back to you with some more information. I am int...
by Patrick-Tracker Supp
Mon Nov 27, 2017 8:29 pm
Forum: PDF-XChange Editor
Topic: Printing blank pages
Replies: 4
Views: 348

Re: Printing blank pages

Hello,
Please go to File> Print and make sure that Whole Content is selected as shown below:
Image
I hope this helps!
by Patrick-Tracker Supp
Fri Nov 24, 2017 8:40 pm
Forum: PDF-XChange Editor
Topic: Problem with Crystal Report
Replies: 5
Views: 579

Re: Problem with Crystal Report

Hello,
Thank you for your patience. This ticket has been set to status resolved. The fix should be included with the version 7 update.
Cheers!
by Patrick-Tracker Supp
Wed Nov 22, 2017 11:12 pm
Forum: PDF-XChange Editor
Topic: Feature request: Option to open file read-only, automatically reload if changed
Replies: 5
Views: 611

Re: Feature request: Option to open file read-only, automatically reload if changed

Hi Yossi, I understand what it is you wish to do, and while it seems simple from one viewpoint, actually implementing it would be far more complicated. The only way it would work would be if the third party program you chose to use is specifically set up to send a notice to our software that the fil...
by Patrick-Tracker Supp
Tue Nov 14, 2017 7:59 pm
Forum: PDF-XChange Editor
Topic: EMF Gridding Issue
Replies: 22
Views: 1372

Re: EMF Gridding Issue

Hello mschellenberg,

Thank you for your post, and welcome to our forums! Please try going to View> Show and make sure that grid is not selected. Failing that, please do send us the emf and PDF in question so that we can investigate this further.

Thank you!
by Patrick-Tracker Supp
Tue Nov 07, 2017 8:10 pm
Forum: PDF-XChange Editor
Topic: Cannot find font size for menu "Add text"
Replies: 6
Views: 456

Re: Cannot find font size for menu "Add text"

Hello, You can change the font size and other text options for the add text tool exactly like a commenting too. Select the add text tool, click on the document to create a bounding box. You will then see the text properties in the properties toolbar. The same is true when modifying existing text, yo...
by Patrick-Tracker Supp
Tue Nov 07, 2017 12:11 am
Forum: PDF-XChange Editor
Topic: Multiple Versions - can I remove older ones?
Replies: 4
Views: 350

Re: Multiple Versions - can I remove older ones?

Hi Kenb,
This was a bug in an older version of our updater/installers wherein the old version was not removed and could cause a conflict. Usually uninstalling the old version will fix any issues. But a clean reinstall would be the best method to ensure this is cleaned up.

I hope this helps!
by Patrick-Tracker Supp
Tue Oct 31, 2017 11:15 pm
Forum: PDF-XChange Editor
Topic: Windows Preview Pane Scrolling
Replies: 1
Views: 155

Re: Windows Preview Pane Scrolling

Hello,

This is a windows issue that can be resolved by following the steps in the link below: https://www.tracker-software.com/knowle ... extensions

I hope this helps!
by Patrick-Tracker Supp
Thu Oct 26, 2017 5:16 pm
Forum: PDF-XChange Editor
Topic: Fonts problem when saving word doc
Replies: 5
Views: 263

Re: Fonts problem when saving word doc

Hello magmangillian, Thank you for the post. Please do specify exactly what method was used to create the PDF. Please also send us both the PDF and the Word document. You will need to save them in a zip archive in order to post them to the forums. If you do not want these files posted publicly, plea...
by Patrick-Tracker Supp
Thu Oct 26, 2017 5:13 pm
Forum: PDF-XChange Editor
Topic: How to write in dynamic stamps
Replies: 5
Views: 525

Re: How to write in dynamic stamps

Hello Haemte,

Thank you for the post. I am afraid that it is not possible. Once the stamp is applied, the text fields are no longer form fields. The Date insertion works because it is auto-evaluated before the stamp is committed.

Cheers!
by Patrick-Tracker Supp
Thu Oct 26, 2017 5:09 pm
Forum: How to forum
Topic: How to view bookmarked pages in document?
Replies: 1
Views: 1074

Re: How to view bookmarked pages in document?

Hello stpena,

Thank you for your post and welcome to our forums. The best way to see bookmarked is to open the bookmarks pane (Ctrl+B).

I hope this helps!
by Patrick-Tracker Supp
Wed Oct 25, 2017 5:11 pm
Forum: Network Administrator Support
Topic: Network disconnects
Replies: 6
Views: 1454

Re: Network disconnects

Hi Bob,

Please let us know the exact version and build you are running. I would also suggest you try to disable the SharePoint plugin as Willy has suggested. It has been the cause for some issues in the past.

Thank you!
by Patrick-Tracker Supp
Tue Oct 24, 2017 10:49 pm
Forum: PDF-Tools
Topic: Tracking progress
Replies: 1
Views: 535

Re: Tracking progress

Hello MymsMan

Thank you for your post. I have just checked and this does appear to be the case. I have added a feature request for more indication to be added.

Thank you for reporting this.

Cheers!
by Patrick-Tracker Supp
Mon Oct 23, 2017 10:33 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: many PDF-Files convert with OCR with little click
Replies: 11
Views: 12494

Re: many PDF-Files convert with OCR with little click

Hello MymsMan,

Thank you for the post. This was added in PDF-Tools 6. Please look in the 'Pages' category. If you have not installed PDF Tools you can do so here: http://www.tracker-software.com/PDFTools6.zip

I hope this helps!
by Patrick-Tracker Supp
Mon Oct 16, 2017 11:44 pm
Forum: PDF-XChange Editor
Topic: Scanning more pages / Automatic every x seconds - plus custom settings for scanner
Replies: 3
Views: 265

Re: Scanning more pages / Automatic every x seconds - plus custom settings for scanner

Hello Ape,

This may be a limitation to your scanner's software. What happens when you deselect 'show native UI'?

Thanks!
by Patrick-Tracker Supp
Mon Oct 09, 2017 8:25 pm
Forum: PDF-XChange Editor
Topic: Unable to save as a MS Word file.
Replies: 1
Views: 217

Re: Unable to save as a MS Word file.

Hello,

Thank you for your post and welcome to our forums. This feature is available with PDF-XChange Editor under File> Export: http://www.tracker-software.com/PDFXVE6.zip

Cheers!