Search found 1657 matches

by Patrick-Tracker Supp
Wed Feb 14, 2018 6:03 pm
Forum: PDF-XChange Editor
Topic: Actify 3D Recognition
Replies: 4
Views: 472

Re: Actify 3D Recognition

Hello kjensen,
Thank you for the post. I am afraid that we do not support 3D content. It was not supported in version 6 either...
Sorry for the inconvenience!
by Patrick-Tracker Supp
Fri Feb 09, 2018 6:50 pm
Forum: PDF-XChange Editor
Topic: Save as Optimized function
Replies: 3
Views: 350

Re: Save as Optimized function

Hello, Thank you for the post and welcome to our forums. Under Edit> Preferences> Plug-ins you should see the PDF Optimizer. I suspect it could be disabled, or not installed. Simply click Enable if it was not already. If it is not visible at all, please repair the installation: http://www.docu-track...
by Patrick-Tracker Supp
Tue Feb 06, 2018 10:39 pm
Forum: PDF-XChange Editor
Topic: How to remove background text?
Replies: 14
Views: 657

Re: How to remove background text?

Hello redsky8, Thank you for trying that. Glad the printing option worked. Using these settings in the security policy, I do see that PDF viewers including Chrome's see the text, and even allows you to select it. https://i.imgur.com/D5jzS1H.png However, you should find that it is not possible to cop...
by Patrick-Tracker Supp
Tue Feb 06, 2018 7:54 pm
Forum: PDF-XChange Editor
Topic: V7 (and V6) installation fails to restart Windows Explorer
Replies: 25
Views: 1669

Re: V7 (and V6) installation fails to restart Windows Explorer

Hi Rman,
Thank you for reporting this issue. I am seeing the same thing here. We have a meeting with the dev team next week in which we will discuss these issues with the installers.

Thank you for your patience and understanding.
by Patrick-Tracker Supp
Mon Feb 05, 2018 8:11 pm
Forum: PDF-XChange Editor
Topic: Batch Export/Import of comments
Replies: 1
Views: 213

Re: Batch Export/Import of comments

Hello MymsMan, Thank you for your post. It would seem that PDF-Tools contains no function to import or export comments. Because it is intended to batch process documents, it would seem the logical software to add this feature to. I have asked the dev team to consider implementing these functions so ...
by Patrick-Tracker Supp
Mon Feb 05, 2018 7:11 pm
Forum: PDF-XChange Editor
Topic: Internet Explorer PlugIn can't send PDF/a documents?
Replies: 5
Views: 474

Re: Internet Explorer PlugIn can't send PDF/a documents?

Hi Willy,

Nice one! Seems shutting that down should solve the issue. Thanks for the tremendously helpful tip! :)
by Patrick-Tracker Supp
Mon Feb 05, 2018 5:59 pm
Forum: PDF-XChange Editor
Topic: Annotation Management Issue
Replies: 22
Views: 1479

Re: Annotation Management Issue

Hello François, I am afraid that at this time we cannot write you a custom script to sort and summarize your comments by subject. It seems like a good idea for sure, so I have created a formal feature request for this. At this time, you can sort your comments by subject: https://i.imgur.com/wugIvcL....
by Patrick-Tracker Supp
Fri Feb 02, 2018 8:46 pm
Forum: PDF-XChange Editor
Topic: Stitching Multiple Pages into a Single Page
Replies: 8
Views: 666

Re: Stitching Multiple Pages into a Single Page

Hi mschellenberg,

Sorry if I have missed something here, in order to have the pages tile across and down, you need to change the pages per sheet values. Your screenshot shows 1 by 63. Simply change it to e.g. 5 by 63.

I hope this helps!
by Patrick-Tracker Supp
Fri Feb 02, 2018 1:26 am
Forum: PDF-XChange Editor
Topic: Moving all pages freezes editor - bug
Replies: 11
Views: 725

Re: Moving all pages freezes editor - bug

Hello,
Thank you for the post. You are running an older version and build. Please install the latest: http://www.tracker-software.com/product/downloads

I hope you find that this resolves the issue you have experienced.
Cheers!
by Patrick-Tracker Supp
Fri Feb 02, 2018 12:33 am
Forum: PDF-XChange Editor
Topic: Moving all pages freezes editor - bug
Replies: 11
Views: 725

Re: Moving all pages freezes editor - bug

Hello,
Thank you for your post. The pages of the original file should not be deleted. Could you please go to Help> About and let us know what version and build you are running?
Thank you!
by Patrick-Tracker Supp
Thu Feb 01, 2018 11:50 pm
Forum: PDF-XChange Editor
Topic: "Cannot extract the embedded font Error" in Adobe Reader
Replies: 6
Views: 511

Re: "Cannot extract the embedded font Error" in Adobe Reader

Hi David,
Though I suppose it's an Adobe bug, you could send us the file so we can take a look. As far as I know, there is no way to know what page the font is used on because embedded fonts are embedded to the document, and not a just a page.
Thanks!
by Patrick-Tracker Supp
Thu Feb 01, 2018 1:17 am
Forum: PDF-XChange Editor
Topic: Editor V7 - Hand is way too small
Replies: 3
Views: 320

Re: Editor V7 - Hand is way too small

Hi Brian, I am seeing this issue, and others have reported it too. I have decided to create an internal development ticket for this issue. The dev team have told me that they are aware of the issue and that some additional cursor sizes have been added in the upcoming release, but not all of them hav...
by Patrick-Tracker Supp
Wed Jan 31, 2018 7:47 pm
Forum: PDF-XChange Editor
Topic: Default view
Replies: 28
Views: 2314

Re: Default view

Hello Zacchia, We hope to release a new build within the next few days that, as per my own tests, appears to have addressed some initial view issues. If you are still experiencing the issue with the V7.0 B324 release please contact support@tracker-software.com in order to arrange a remote session wi...
by Patrick-Tracker Supp
Mon Jan 29, 2018 6:01 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Was the buffer overflow issue only in Viewer, or also in Editor 6.0.322.7, or other products? SOLVED
Replies: 13
Views: 1426

Re: Was the buffer overflow issue only in Viewer, or also in Editor 6.0.322.7, or other products? SOLVED

don't seem to receive any e-mail notifications of new replies, while settings in notification options are correct, and in reply options "Notify me when a reply is posted" is correctly checked. Is there an issue with e-mail notifications, in the current board? Hi Spiff, I am still getting those noti...
by Patrick-Tracker Supp
Fri Jan 26, 2018 11:25 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Tracker Updater Does Not Detect v2.5.322.8 Update Available SOLVED
Replies: 3
Views: 920

Re: Tracker Updater Does Not Detect v2.5.322.8 Update Available SOLVED

Hello lmacri,
The viewer has been discontinued and will receive no more updates beyond 2.5.322.8.

If you are licensed in that version of Viewer, you will also be licensed in the Editor, you can install it here: http://www.tracker-software.com/PDFXVE7.zip

I hope this helps!
by Patrick-Tracker Supp
Fri Jan 26, 2018 9:30 pm
Forum: PDF-XChange Editor
Topic: Feature Request: Printing presets
Replies: 4
Views: 565

Re: Feature Request: Printing presets

Thanks for directing the OP to that topic, David.

Cheers!
by Patrick-Tracker Supp
Fri Jan 26, 2018 9:29 pm
Forum: PDF-XChange Print Drivers
Topic: Hide Tray Icon - pdfSaver
Replies: 4
Views: 757

Re: Hide Tray Icon - pdfSaver

Hi Willy,
Thank you for your input.

zylex - does that help?

Cheers!
by Patrick-Tracker Supp
Thu Jan 25, 2018 11:28 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V6 doesn't get past the Queue
Replies: 7
Views: 966

Re: PDF-XChange Lite V6 doesn't get past the Queue

Hello,
Thank you for the post. Could you please try restarting your PC? Sometimes Lite will need the system to reboot in order for the printing to function correctly.
I hope this helps!
by Patrick-Tracker Supp
Wed Jan 24, 2018 11:13 pm
Forum: PDF-XChange Editor
Topic: No Recovery Pane
Replies: 3
Views: 206

Re: No Recovery Pane

Hi Lisa,
Thanks for the post. I am afraid that unsaved markups are stored in RAM and are not recoverable as the RAM should be released once the process closes. This is why the recovery pane was implemented.
Sorry for the inconvenience.
by Patrick-Tracker Supp
Wed Jan 24, 2018 10:27 pm
Forum: PDF-XChange Editor
Topic: No Recovery Pane
Replies: 3
Views: 206

Re: No Recovery Pane

Hello Lisa, Thank you for the post. I am afraid that it seems you are running an older version in which the recovery pane had not yet been implemented. I am afraid there will be no way to recover this lost data. To avoid this in the future, please update to the latest version. You can do so by insta...
by Patrick-Tracker Supp
Tue Jan 23, 2018 1:13 am
Forum: PDF-XChange Editor
Topic: Excel graphics lost when printing to PDF_Xchange Standard printer
Replies: 3
Views: 270

Re: Excel graphics lost when printing to PDF_Xchange Standard printer

Hello, Thank you for the post. I am afraid we are not quite able to reproduce this issue. One thing you could try is to go to Print properties and switch the engine between Auto, XPS, and GDI. https://i.imgur.com/cARus2r.png Please tell us what version of office you are running, and please also send...
by Patrick-Tracker Supp
Mon Jan 22, 2018 9:34 pm
Forum: PDF-XChange Editor SDK
Topic: *.xces settings file issue
Replies: 6
Views: 424

Re: *.xces settings file issue

Hello docu-track99, You have posted this in the End-user forums. I have moved this topic to the Editor SDK forums. In order to ensure a speedy reply, please take care, in the future, to post your questions in the appropriate forums: https://forum.tracker-software.com/viewforum.php?f=66 You will not ...
by Patrick-Tracker Supp
Wed Jan 17, 2018 9:29 pm
Forum: PDF-XChange Editor
Topic: Open to page not working on IE-plugin
Replies: 12
Views: 450

Re: Open to page not working on IE-plugin

Hello tm8544, Thank you for your post. This works correctly for me. I suspect that as stefan suggested, this is settings specific for the Plug in. Simply open any PDF in the IE Plug-in, and go to File> Preferences> Page Display. Under Initial Display, please ensure that "Respect document's settings"...
by Patrick-Tracker Supp
Tue Jan 16, 2018 12:50 am
Forum: PDF-XChange Editor
Topic: Form Fields
Replies: 9
Views: 708

Re: Form Fields

Hi Arnold,
Thanks for your post. I have discussed the import form data issue with the dev team as well.
We hope to have it fixed soon.
by Patrick-Tracker Supp
Mon Jan 15, 2018 9:21 pm
Forum: PDF-XChange Editor
Topic: How to use PDF-XChange Editor in preview pane of FreeCommander XE?
Replies: 16
Views: 690

Re: How to use PDF-XChange Editor in preview pane of FreeCommander XE?

Hi Impress, Thank you for you post. Is sure is! If the DLL's are installed correctly it should work. To activate the preview pane in FreeCommandrer XE use Ctrl+Q. As you can see it is working for me too: https://i.imgur.com/uLryrEM.png You may need to click into the pane in order for the preview to ...
by Patrick-Tracker Supp
Mon Jan 15, 2018 7:44 pm
Forum: PDF-XChange Editor
Topic: Form Fields
Replies: 9
Views: 708

Re: Form Fields

Hi Arnold, Thank you for the post. I use the attached notification form quite a lot (Pinellas County Form.pdf). I tried importing and exporting form fields with mixed results (Pinellas County Calculated Field.png) (Pinellas County Form Import Results.jpg). The calculated fields appear to become inop...
by Patrick-Tracker Supp
Fri Jan 12, 2018 10:28 pm
Forum: PDF-XChange Editor
Topic: Manage Presets in Measuring Tools
Replies: 17
Views: 937

Re: Manage Presets in Measuring Tools

Hi Arnold,
Could you please send me your settings file to test here(File> Export settings)? We are getting very close I think.
Cheers!
by Patrick-Tracker Supp
Fri Jan 12, 2018 10:18 pm
Forum: PDF-Tools
Topic: PDF Split
Replies: 1
Views: 513

Re: PDF Split

Hello,
Thank you for the post. This has been requested in the past, though I am afraid it has not yet been implemented. Currently you can only split documents by bookmarks or nPages under Organize> Split> Document.
Sorry for the inconvenience.
by Patrick-Tracker Supp
Fri Jan 12, 2018 9:50 pm
Forum: PDF-XChange Print Drivers
Topic: Inefficient font embedding in XChange Std V7
Replies: 10
Views: 1233

Re: Inefficient font embedding in XChange Std V7

Hi Bob, I suspect the mechanism to convert to PDF/A is the same across our products. I am seeing this issue in the Editor as well. Your original PDF is only 7KB, but after converting to PDF/A the file is now 428.63KB. I suspect Daniel did not notice because by default the new PDF/A is not opened, so...
by Patrick-Tracker Supp
Thu Jan 11, 2018 1:11 am
Forum: PDF-XChange Print Drivers
Topic: Inefficient font embedding in XChange Std V7
Replies: 10
Views: 1233

Re: Inefficient font embedding in XChange Std V7

Hi Bob, Thank you for your post. I can clearly and reliably reproduce this issue the same as you have detailed. With V7 the file is 400+KB but just over 80KB in V6. I have reported this issue to the dev team and created an internal development ticket for this issue. Please reference RT#4183: Issue w...
by Patrick-Tracker Supp
Tue Jan 09, 2018 8:05 pm
Forum: Touchscreen Devices
Topic: Excess spaces in between characters; Stylus and context menu
Replies: 5
Views: 2647

Re: Excess spaces in between characters; Stylus and context menu

Hello vonderose, I see your issue with the white spaces and found what I hope to be a solution. Please go to File> Preferences (Edit Preferences in older builds) and go to Page text. Under Copy Text Options, choose Preserve only original white space: https://i.imgur.com/jOHrI8b.png I still can’t tri...
by Patrick-Tracker Supp
Mon Jan 08, 2018 9:08 pm
Forum: PDF-XChange Editor
Topic: How do I DISABLE PDF-XChange add-on for Internet Explorer?
Replies: 13
Views: 968

Re: How do I DISABLE PDF-XChange add-on for Internet Explorer?

Hello milliman, Please go to regedit.exe and delete all of the following entries: HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/pdf\CLSID HKEY_CURRENT_USER\Software\Classes\MIME\Database\Content Type\application/pdf\CLSID HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content Type\appl...
by Patrick-Tracker Supp
Mon Jan 08, 2018 7:19 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2334

Re: Mouse cursor on UHD (4K) display too small or even disappears

Hello Chappy, Thank you for the post. On my 4K screen, I am not seeing the issues you have described. The cursors all seem to be large enough for me to see. Could you please go to Help> About and let me know what version and build you are running? Within windows, please go to Start> Settings> System...
by Patrick-Tracker Supp
Mon Jan 08, 2018 6:11 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2334

Re: Mouse cursor on UHD (4K) display too small or even disappears

Hello Chappy,

Thank you for the post. Could you please try going File> Preferences> General and set the UI scaling to system scale? You will need to restart the Editor in order for the settings to take effect.

I hope this helps!
by Patrick-Tracker Supp
Mon Jan 08, 2018 6:08 pm
Forum: PDF-XChange Editor
Topic: v7 UI is so BIG there is no work area
Replies: 39
Views: 2816

Re: v7 UI is so BIG there is no work area

Hello Ovg,

Glad you found the problem. Cheers!
by Patrick-Tracker Supp
Mon Jan 08, 2018 6:06 pm
Forum: PDF-XChange Editor
Topic: Disable "no new updates" notification
Replies: 1
Views: 256

Re: Disable "no new updates" notification

Hello, Thank you for your post. From within the Updater app (search 'tracker updater' in start menu). Once launched, go to Settings and then to the Autostart tab and select Never. Click on Save to commit the settings. Next time you start the Editor you should not see this notification. If you do, pl...
by Patrick-Tracker Supp
Fri Jan 05, 2018 9:32 pm
Forum: PDF-XChange Editor
Topic: Cannot email from open pdf
Replies: 7
Views: 451

Re: Cannot email from open pdf

HellO Brando, Thank you for your post. I am sorry that you are experiencing this issue. Please go to Help> About and let us know what version and build you are running. Please also let us know if you are trying to call your mail client (if so which one). The windows update may have broken the Editor...
by Patrick-Tracker Supp
Fri Jan 05, 2018 7:55 pm
Forum: PDF-XChange Viewer SDK
Topic: Bug report using BricsCAD to create PDF
Replies: 1
Views: 993

Re: Bug report using BricsCAD to create PDF

Hello, Thank you for your post, however, I am afraid that PDFCreator v2.0.2.751 has no affiliation to our product line. I fear you may have contacted us in error, or have I missed something? If you are interested in a reliable PDF converter I invite to take a look at our products here: https://www.t...
by Patrick-Tracker Supp
Fri Jan 05, 2018 6:14 pm
Forum: PDF-XChange Editor
Topic: PDF-Xchange Lite 7
Replies: 13
Views: 1288

Re: PDF-Xchange Lite 7

Hello Arnold, Ah, yes I was not aware of that topic ( https://www.tracker-software.com/forum3/viewtopic.php?f=39&t=30210&p=119769&hilit=truncated#p119769 ), my apologies. It would seem that Paul has already launched an investigation into this. Thank you for your diligence! Have a wonderful weekend!
by Patrick-Tracker Supp
Thu Jan 04, 2018 7:44 pm
Forum: PDF-XChange Editor
Topic: v7 UI is so BIG there is no work area
Replies: 39
Views: 2816

Re: v7 UI is so BIG there is no work area

Hi Arnold,
By default a new separator is invisible. With the customize toolbar window still open, simply right click the separator and you can change its properties:
Image
Cheers!
by Patrick-Tracker Supp
Thu Jan 04, 2018 1:36 am
Forum: PDF-XChange Editor
Topic: PDF-Xchange Lite 7
Replies: 13
Views: 1288

Re: PDF-Xchange Lite 7

Hey Arnold, Thanks for getting back to us. Because this is an XP issue, and you are the only reporting it - I am afraid this case would be considered stalled for now. If you want to revisit it in the future, do not hesitate to contact us. Do note that there are few things we can do when an issue occ...
by Patrick-Tracker Supp
Thu Jan 04, 2018 1:28 am
Forum: PDF-XChange Editor
Topic: PDFXEditor 7 does not display graphs correctly
Replies: 6
Views: 292

Re: PDFXEditor 7 does not display graphs correctly

Hello Drekmeek,

Thank you for the post. Could you please send us the file itself so we can test here? Or a link to it perhaps?

Thank you!
by Patrick-Tracker Supp
Thu Jan 04, 2018 12:00 am
Forum: PDF-XChange Editor
Topic: Unable to set Default Layout to Continuous
Replies: 15
Views: 1546

Re: Unable to set Default Layout to Continuous

Hi Willy,
All is well - we understood your meaning by "Please do not see this as critical item for me."

Paul used the word's Criticism not as a negative point, but to mean that you made a suggestion for improvement. As he mentioned, we very much do welcome suggestions.

Keep it up :D
by Patrick-Tracker Supp
Wed Jan 03, 2018 11:39 pm
Forum: PDF-XChange Editor
Topic: v7 UI is so BIG there is no work area
Replies: 39
Views: 2816

Re: v7 UI is so BIG there is no work area

Hi Hape,

You can add separators - simply right click and choose insert before or after!

Image

I hope this helps!
by Patrick-Tracker Supp
Wed Jan 03, 2018 11:25 pm
Forum: PDF-XChange Editor
Topic: V7 - open multible files
Replies: 14
Views: 927

Re: V7 - open multible files

Hello Robert, Thank you for getting back to us. Thanks for the suggestion WIly! Robert, could you please go to File> Export settings and send us the resulting settings file? If you are using the classic interface, you will find this option under the Edit menu. You could try simply resetting your set...
by Patrick-Tracker Supp
Wed Jan 03, 2018 11:21 pm
Forum: PDF-XChange Editor
Topic: v7 UI is so BIG there is no work area
Replies: 39
Views: 2816

Re: v7 UI is so BIG there is no work area

Thanks Arnold :D Another function worth noting with the Ribbon UI is that you can double-click any of the tabs in order to hide the toolbars when they are not directly in use. It does mean one more click, though I am afraid. I must agree with Paul - I really like the minimalist customization you've ...
by Patrick-Tracker Supp
Wed Jan 03, 2018 11:20 pm
Forum: PDF-XChange Editor
Topic: Stamps Toolbar Icon
Replies: 16
Views: 1311

Re: Stamps Toolbar Icon

Hi guys, Thank you, Arnold, for posting your settings and providing some additional information. It seems that there is a common issue when you remove an Icon that has a drop-down menu and put it back on the toolbar, the drop-down menu is not retained. I have reliably reproduced this issue and shown...
by Patrick-Tracker Supp
Wed Jan 03, 2018 12:25 am
Forum: PDF-XChange Editor
Topic: Stamps Toolbar Icon
Replies: 16
Views: 1311

Re: Stamps Toolbar Icon

Hello Arnold and Willy,
I am thus far unable to reproduce the issue. Could one or both of you please export your settings (File> Export or Edit> Export in classic toolbars).
Once I have the settings I will run some more tests and see what we can do.
Thank you!
by Patrick-Tracker Supp
Wed Jan 03, 2018 12:14 am
Forum: PDF-XChange Viewer (End Users)
Topic: How to disable "Show Cover Page in Facing Mode"
Replies: 8
Views: 855

Re: How to disable "Show Cover Page in Facing Mode"

Thanks for providing this Willy!

UNForces_885, Does what Willy wrote help?
Cheers!
by Patrick-Tracker Supp
Wed Jan 03, 2018 12:10 am
Forum: PDF-XChange Print Drivers
Topic: Underlining missing SOLVED
Replies: 5
Views: 908

Re: Underlining missing SOLVED

Hello blm b.v., Thank you for posting these files so that we could compare. I see that towards the bottom under both "1.200" there are no lines when using Standard. Because the second example was created in Word, I can only assume that the original document is a word file. Could you post that here, ...