Search found 8057 matches

by John - Tracker Supp
Thu Jan 12, 2017 5:18 pm
Forum: PDF-XChange Editor SDK
Topic: Text properties in a popup note cannot be saved. SOLVED
Replies: 9
Views: 1797

Re: Text properties in a popup note cannot be saved. SOLVED

Thanks for the confirmation Stephen,

I have forwarded you question to the appropriate staff member who will I am sure be in touch very soon.

Thanks for your patience.
by John - Tracker Supp
Thu Jan 12, 2017 8:39 am
Forum: PDF-XChange Editor SDK
Topic: Text properties in a popup note cannot be saved. SOLVED
Replies: 9
Views: 1797

Re: Text properties in a popup note cannot be saved. SOLVED

Hi Stephen, Before you proceed too far - please be aware of the license limitations in regards using the Editor SDK ... Have you read the license agreement in full and ensured you are in compliance ? Specifically(but not limited to); 2. END USER APPLICATION The Application Software developed by Lice...
by John - Tracker Supp
Fri Dec 16, 2016 9:22 am
Forum: PDF-XChange Viewer SDK
Topic: Scan with viewer - Image format & compression
Replies: 15
Views: 3418

Re: Scan with viewer - Image format & compression

Nothing has changed in regards the status of this - the Viewer SDK is no longer in development and has been replaced by the Editor SDK, You will either need to use our Core API SDK (the PDF-Tools replacement SDK) or the Editor SDK if you want to use scanning functionality/compression. Please downloa...
by John - Tracker Supp
Fri Nov 25, 2016 3:22 pm
Forum: PDF-XChange Editor
Topic: Build 319 in test - prior to release...
Replies: 8
Views: 1014

Build 319 in test - prior to release...

Get a sneak preview of what is coming in release 319 ...

https://www.youtube.com/watch?v=m5eXwuTiMfc
by John - Tracker Supp
Tue Nov 08, 2016 6:20 pm
Forum: PDF-XChange Editor SDK
Topic: Detecting the note popup under the mouse?
Replies: 15
Views: 972

Re: Detecting the note popup under the mouse?

Pleased all is well Stephen :)
by John - Tracker Supp
Wed Nov 02, 2016 11:38 am
Forum: PDF-XChange Editor
Topic: [FIXED] Search window borks up alt+tab-ing in full screen mode SOLVED
Replies: 24
Views: 2176

Re: Search window borks up alt+tab-ing in full screen mode SOLVED

Hi, 1; Yes we are interested in correcting issues found by users as our continued efforts to trace this down with your assistance prove - have you been ignored or told we are not interested once or do you see evidence of disinterest from us to any clients reports ? That's rhetorical just in case you...
by John - Tracker Supp
Fri Oct 07, 2016 5:07 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Printer print size issue
Replies: 19
Views: 4060

Re: PDF-XChange Printer print size issue

Hi,

Thanks for that - Roman will contact you Monday to follow up and arrange ...
by John - Tracker Supp
Fri Oct 07, 2016 4:39 pm
Forum: PDF-XChange Editor
Topic: exporting to MS word format
Replies: 5
Views: 934

Re: exporting to MS word format

Thanks - this problem is now resolved and will be available in a forth coming release.
by John - Tracker Supp
Wed Oct 05, 2016 4:17 pm
Forum: PDF-XChange Editor SDK
Topic: How to open multiple files in pdfxchange and save them?
Replies: 8
Views: 759

Re: How to open multiple files in pdfxchange and save them?

vivekpatel - with the best will in the world - it is not possible for us to provide working samples of every function you may wish to access and use. You are expected to have some abilities in terms of reading the help files and manuals and doing this for yourself. We are here to provide general hel...
by John - Tracker Supp
Sun Oct 02, 2016 9:39 pm
Forum: PDF-XChange Viewer SDK
Topic: Unlock PDF-XChange Viewer Simple DLL
Replies: 3
Views: 1088

Re: Unlock PDF-XChange Viewer Simple DLL

Hi Jeremy, For evaluation use - you simply download and use - there is nothing to unlock. When you have created your application using the evaluation version and are 100% confident it suits your needs - prior to distribution of your completed application - simply purchase a license, sign and send in...
by John - Tracker Supp
Sun Oct 02, 2016 9:34 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 11870

Re: Lite Driver Registry

Thanks Jeff - we will indeed.
by John - Tracker Supp
Sun Oct 02, 2016 9:32 pm
Forum: PDF-Tools 4
Topic: Optimize PDF Save with Original Filedate?
Replies: 1
Views: 1660

Re: Optimize PDF Save with Original Filedate?

Sorry - no, as with all modified files using most applications - the whole point is correctly reporting the last date the file was modified.
by John - Tracker Supp
Sun Oct 02, 2016 9:30 pm
Forum: PDF-XChange Editor
Topic: exporting to MS word format
Replies: 5
Views: 934

Re: exporting to MS word format

Hi,

Thanks for the report - can you please post a small sample file (zipped) ?

Thanks
by John - Tracker Supp
Sun Oct 02, 2016 9:29 pm
Forum: PDF-XChange Editor
Topic: View embedded Multimedia support?
Replies: 3
Views: 488

Re: View embedded Multimedia support?

Hi,

Whilst viewing embedding video and sound is possible I am afraid that at this time embedding this is not yet possible - though should be coming during the new year.
by John - Tracker Supp
Fri Sep 30, 2016 2:01 pm
Forum: PDF-XChange Editor
Topic: Commercial licensing
Replies: 6
Views: 983

Re: Commercial licensing

Pleasure :)
by John - Tracker Supp
Thu Sep 29, 2016 5:25 pm
Forum: PDF-XChange Editor
Topic: Error opening certain pdf
Replies: 3
Views: 521

Re: Error opening certain pdf

Hi, Our team have analysed the file provided and found; The file is corrupted - the first 416 pages are ok, but the remaining 173 are broken. Currently the editor will not open documents with a broken page list. In an upcoming release we will make some changes to preserve the number of pages and use...
by John - Tracker Supp
Thu Sep 29, 2016 4:44 pm
Forum: PDF-XChange Editor
Topic: Commercial licensing
Replies: 6
Views: 983

Re: Commercial licensing

I suppose generosity and liberal usage terms does not necessarily guarantee a little forgiveness in slack grammar ...
by John - Tracker Supp
Mon Sep 26, 2016 5:33 pm
Forum: PDF-XChange Editor
Topic: Commercial licensing
Replies: 6
Views: 983

Re: Commercial licensing

Hi,

Thanks for your question - provided this is for your internal use and not being distributed to clients as a component of a commercial based offering then you are indeed free to use as you may wish.

Hope that helps :)
by John - Tracker Supp
Wed Sep 21, 2016 2:44 pm
Forum: PDF-Tools SDK (DLL Libraries Only) - Clarion For Windows Developers Only Please
Topic: How to instal PDF Xchange Viewer in C5.5
Replies: 1
Views: 1562

Re: How to instal PDF Xchange Viewer in C5.5

I believe this has already been answered by email Barbara - both have to be placed in your tsplics file in your Clarion directory structure - this is detailed in the manual.

If you are still having problems please let us know.
by John - Tracker Supp
Thu Sep 15, 2016 5:07 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor corrupts right-click context menu windows
Replies: 22
Views: 3047

Re: PDF-XChange Editor corrupts right-click context menu win

Thanks for the report - we are looking at this urgently and will advise as soon as resolved.
by John - Tracker Supp
Thu Sep 15, 2016 5:06 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Pro on Desktop & Laptop
Replies: 1
Views: 314

Re: PDF-XChange Pro on Desktop & Laptop

Hi Mike,

Provided you are the primary user of both - a single user licenses covers you for both a Desktop and a laptop/notebook etc.

Hope that helps.
by John - Tracker Supp
Sat Sep 10, 2016 8:27 pm
Forum: PDF-Tools
Topic: source folder as destination
Replies: 26
Views: 2609

Re: source folder as destination

As previously explained - this will be resolved in V6 of PDF-Tools as soon as possible. In regards your other comments - yes the Tools interface was much basic - but it is possible to customize and automate the look and actions of later products and they offer considerably more. A 1950 Ford was much...
by John - Tracker Supp
Fri Sep 09, 2016 1:39 pm
Forum: PDF-XChange Drivers API SDK
Topic: Printing EPUB files to printer driver by code HELP
Replies: 10
Views: 3544

Re: Printing EPUB files to printer driver by code HELP

Its not so bad Andy - but I have just moved to the UK - somethings you miss and some you don't, Good luck in your search...
by John - Tracker Supp
Fri Sep 09, 2016 10:30 am
Forum: PDF-XChange Drivers API SDK
Topic: Printing EPUB files to printer driver by code HELP
Replies: 10
Views: 3544

Re: Printing EPUB files to printer driver by code HELP

I would be only too pleased to help if we did Andy - but I regret our knowledge of such creators at this time is very limited and I would be no better placed than you or your client I am afraid ...
by John - Tracker Supp
Fri Sep 09, 2016 9:54 am
Forum: PDF-XChange Drivers API SDK
Topic: Printing EPUB files to printer driver by code HELP
Replies: 10
Views: 3544

Re: Printing EPUB files to printer driver by code HELP

Its also worth noting Andy that many physical and Virtual printers (particularly the latter) will have issues with these files unless specific 'PS' injection is provided by the manufacturer and in fact - going further, it would appear that Adobe have with the epub reader tried to block printing epub...
by John - Tracker Supp
Thu Sep 08, 2016 8:11 am
Forum: PDF-XChange Drivers API SDK
Topic: Printing EPUB files to printer driver by code HELP
Replies: 10
Views: 3544

Re: Printing EPUB files to printer driver by code HELP

Hi Andy - I have asked one of our Driver SDK specailists to take a look and we will revert as soon as possible, though please note this may not be until later as he is based in our Vancouver Island office ...

Thanks for your patience.
by John - Tracker Supp
Thu Sep 08, 2016 8:04 am
Forum: PDF-XChange Editor SDK
Topic: DrawToIXCPage
Replies: 5
Views: 533

Re: DrawToIXCPage

Hi Jeff,

Its being tested now - so 7-10 days approx.
by John - Tracker Supp
Thu Sep 08, 2016 7:42 am
Forum: PDF-XChange Drivers API SDK
Topic: Printing EPUB files to printer driver by code HELP
Replies: 10
Views: 3544

Re: Printing EPUB files to printer driver by code HELP

Andy, Before getting to far into this - can you advise you can do so directly from the EPUB reader user interface to the driver (though this will work in eval mode only and put watermarks on output) just to establish there is no issue without trying to do so in code as an initial proving step ... Th...
by John - Tracker Supp
Fri Sep 02, 2016 8:45 pm
Forum: PDF-XChange Drivers (only) API SDK - For Clarion For Windows Developers only Please
Topic: Cessation of support for Clarion as a development tool.
Replies: 5
Views: 2926

Re: Cessation of support for Clarion as a development tool.

In an effort to 'soften' the blow of the cessation of support for Clarion developers - we have uploaded what we expect to be the final service release for Clarion developers resolving some issues and tidying up the available Templates/Classes etc. We hope this helps to resolve some outstanding issue...
by John - Tracker Supp
Fri Sep 02, 2016 8:45 pm
Forum: PDF-XChange Viewer SDK - For Clarion Developers ONLY
Topic: Cessation of support for Clarion as a development tool.
Replies: 1
Views: 2275

Re: Cessation of support for Clarion as a development tool.

In an effort to 'soften' the blow of the cessation of support for Clarion developers - we have uploaded what we expect to be the final service release for Clarion developers resolving some issues and tidying up the available Templates/Classes etc. We hope this helps to resolve some outstanding issue...
by John - Tracker Supp
Fri Sep 02, 2016 8:44 pm
Forum: PDF-Tools SDK (DLL Libraries Only) - Clarion For Windows Developers Only Please
Topic: Final Clarion service releases uploaded...
Replies: 2
Views: 1792

Final Clarion service releases uploaded...

In an effort to 'soften' the blow of the cessation of support for Clarion developers - we have uploaded what we expect to be the final service release for Clarion developers resolving some issues and tidying up the available Templates/Classes etc. We hope this helps to resolve some outstanding issue...
by John - Tracker Supp
Fri Sep 02, 2016 5:30 am
Forum: PDF-XChange Editor
Topic: Build 318 is ready
Replies: 21
Views: 2243

Build 318 is ready

Here is a little sneak preview at the next build (available in approx 10 days) of the PDF-XChange Editor which brings some significant improvements ..

https://www.youtube.com/watch?v=Et0Yw4Kpkeg

Enjoy ..
by John - Tracker Supp
Tue Aug 30, 2016 7:06 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSDKPRO Setup
Replies: 15
Views: 5454

Re: PDFSDKPRO Setup

Hi Stefano and "PDF-XChange Printer" is what actually appears as the printer name in your devices list - exactly - perhaps you could take a screenshot of your printers list and post please ?
by John - Tracker Supp
Tue Aug 30, 2016 7:03 am
Forum: PDF-XChange Viewer (End Users)
Topic: Default setting keeps changing to Microsoft Edge
Replies: 5
Views: 1039

Re: Default setting keeps changing to Microsoft Edge

No Problem Claude with the rant - we have been known to do so internally here too about all the 'territory' marking each of the various dominant OS/Browser companies are constantly attempting - each is trying to protect their own 'space' - not so much from the likes of us - but more often one anothe...
by John - Tracker Supp
Wed Jul 06, 2016 10:22 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Extract Information from Document for Title
Replies: 9
Views: 4076

Re: Extract Information from Document for Title

We don't usually allow links to third party software for obvious reasons folks - but so long as everyone understands there is no suggestion this is in anyway related to or recommended by us as this seems a useful utility we will leave it in place
by John - Tracker Supp
Fri Jul 01, 2016 11:43 am
Forum: PDF-Tools
Topic: Start PDF Tools from external application w/parameters
Replies: 4
Views: 1089

Re: Start PDF Tools from external application w/parameters

Approximately one month - but at this satge we cannot be precise as the holiday season is now firmly upon us.

Thanks for your patience.
by John - Tracker Supp
Tue Jun 28, 2016 9:54 am
Forum: PDF-XChange Viewer SDK - For Clarion Developers ONLY
Topic: Cessation of support for Clarion as a development tool.
Replies: 1
Views: 2275

Cessation of support for Clarion as a development tool.

It is with great personal regret and indeed a heavy heart - that I have to announce today that we will no longer be able to offer our products with the supply of Clarion specific add-on's such as Templates/Classes/DEMO's and Installer. In the last year or more our primary Clarion developer Craig Ran...
by John - Tracker Supp
Tue Jun 28, 2016 9:52 am
Forum: PDF-XChange Drivers (only) API SDK - For Clarion For Windows Developers only Please
Topic: Cessation of support for Clarion as a development tool.
Replies: 5
Views: 2926

Cessation of support for Clarion as a development tool.

It is with great personal regret and indeed a heavy heart - that I have to announce today that we will no longer be able to offer our products with the supply of Clarion specific add-on's such as Templates/Classes/DEMO's and Installer. In the last year or more our primary Clarion developer Craig Ran...
by John - Tracker Supp
Tue Jun 28, 2016 9:48 am
Forum: PDF-Tools SDK (DLL Libraries Only) - Clarion For Windows Developers Only Please
Topic: Cessation of support for Clarion as a development tool.
Replies: 0
Views: 2291

Cessation of support for Clarion as a development tool.

It is with great personal regret and indeed a heavy heart - that I have to announce today that we will no longer be able to offer our products with the supply of Clarion specific add-on's such as Templates/Classes/DEMO's and Installer. In the last year or more our primary Clarion developer Craig Ran...
by John - Tracker Supp
Tue May 24, 2016 7:26 am
Forum: PDF-Tools SDK (DLL Libraries Only) - Clarion For Windows Developers Only Please
Topic: Font not appearing in pdf (but is in the wmf) issue
Replies: 5
Views: 2209

Re: Font not appearing in pdf (but is in the wmf) issue

Hi Stu, This looks like a case where the Helvetica font is either not complete, available or just not there and as Arial is a default font of the PDF format and natively supported (no embedding required) it will be used as the defacto substitute. Can you please zip up the Helvetica fonts you have an...
by John - Tracker Supp
Mon May 16, 2016 11:43 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Optimization
Replies: 11
Views: 4059

Re: Optimization

Hi,

You must have a PDF-XChange Drivers API SDK or a PDF-XChange PRO SDK license to use our printer drivers - if that is what you are referring to ?

If not please explain further ...
by John - Tracker Supp
Mon May 16, 2016 11:41 am
Forum: PDF-XChange Viewer (End Users)
Topic: Screenshoot-Tool chrashes PDF XChange-Viewer
Replies: 3
Views: 874

Re: Screenshoot-Tool chrashes PDF XChange-Viewer

Thanks for the info Werner - if we get further reports of anything similar we will investigate - but for now we will assume this is a 'one of'

:)
by John - Tracker Supp
Mon May 16, 2016 11:35 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR does not start or work
Replies: 6
Views: 3131

Re: OCR does not start or work

Pleased you made progress :)
by John - Tracker Supp
Fri May 13, 2016 5:06 pm
Forum: PDF-XChange Print Drivers
Topic: PDF XChange setup routing
Replies: 1
Views: 876

Re: PDF XChange setup routing

Thanks for comments Mike - we are investigating