Search found 8057 matches

by John - Tracker Supp
Tue Aug 04, 2015 4:51 am
Forum: PDF-Tools 4
Topic: unable to create a pdf
Replies: 5
Views: 2626

Re: unable to create a pdf

Please explain in a little more detail what you are hoping to do ?

Thanks
by John - Tracker Supp
Tue Jul 07, 2015 9:26 pm
Forum: PDF-X OCR SDK
Topic: Errors when using OCR within VB6 but not PDFX-Change Viewer
Replies: 8
Views: 2615

Re: Errors when using OCR within VB6 but not PDFX-Change Vie

Thanks - also - in the interim, one of developer support staff advises; Please try Low or Medium level of accuracy. Internally Accuracy level - is the useage of two different low-level engines (called Tesseract and Cube) Low=Tesseract only Middle = Cube only High = Tesseract + Cube Further, a full c...
by John - Tracker Supp
Tue Jul 07, 2015 7:07 pm
Forum: PDF-X OCR SDK
Topic: Errors when using OCR within VB6 but not PDFX-Change Viewer
Replies: 8
Views: 2615

Re: Errors when using OCR within VB6 but not PDFX-Change Vie

Hi, It does appear there is some issue in regards memory allocation that occurs with the specific images being used - but without the actual samples we are a not really in a position to assist as there are so many variables potentially without the images we can pinpoint if and where these may occur....
by John - Tracker Supp
Tue Jul 07, 2015 6:13 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Password Issue
Replies: 5
Views: 1382

Re: Password Issue

Hi Jeff,

I am afraid not - but it is scheduled to be addressed in the next build available in the 2nd half of August.

Thanks for your patience.
by John - Tracker Supp
Tue Jul 07, 2015 5:58 pm
Forum: PDF-X OCR SDK
Topic: Errors when using OCR within VB6 but not PDFX-Change Viewer
Replies: 8
Views: 2615

Re: Errors when using OCR within VB6 but not PDFX-Change Vie

Hi, Unfortunately we are going to be unable to help unless we can get at least a file or 2 that fails the process so we can try and trace back to a specific issue ... Can you possibly email some examples to us at support@tracker-software.com with a link back to this forum post for reference ? Thanks
by John - Tracker Supp
Tue Jul 07, 2015 5:51 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Install Defaults
Replies: 60
Views: 5967

Re: Lite Driver Install Defaults

We are aiming for the 2nd half of August Jeff.
by John - Tracker Supp
Tue Jul 07, 2015 5:51 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 3108

Re: No PDF File Generated

Apologies for the delay - can you advise if this is still an issue and we will respond accordingly ASAP.

Thanks for your patience.
by John - Tracker Supp
Tue Jul 07, 2015 5:49 pm
Forum: PDF-XChange Drivers API SDK
Topic: Terminal Server (RDP) Client Printer Licensing
Replies: 8
Views: 2159

Re: Terminal Server (RDP) Client Printer Licensing

Sorry Jack - this seems to have been over looked - can you advise if this is still an issue for you ?
by John - Tracker Supp
Mon Jul 06, 2015 3:53 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Metadata (XMP)
Replies: 5
Views: 1590

Re: Metadata (XMP)

Hi Jan,

You can already - but note the download will include the ActiveX for the Editor/Viewer which is not part of the basic Core API SDK;

http://www.tracker-software.com/product/downloads/sdk

HTH
by John - Tracker Supp
Mon Jul 06, 2015 3:13 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Metadata (XMP)
Replies: 5
Views: 1590

Re: Metadata (XMP)

Hi Jan, this will be possible with our new PDF-Tools SDK which is nearing release now - the name will probably change to the PDF-XChange 'Core API' - and you can see some preliminary info here; http://sdkhelp.tracker-software.com/view/Main_Page The whole structure of our PDF SDK's will change as we ...
by John - Tracker Supp
Mon Jul 06, 2015 5:05 am
Forum: PDF-XChange Editor SDK
Topic: Now available for download from our downloads page !
Replies: 0
Views: 1138

Now available for download from our downloads page !

We are pleased to advise - the PDF-XChange Editor SDK is now available More info here; http://www.tracker-software.com/product/pdf-xchange-editor-sdk Now available as an evaluation download directly from; http://www.tracker-software.com/PDFXEditorSDK.msi For more info on licensing and costs please c...
by John - Tracker Supp
Mon Jun 08, 2015 5:13 pm
Forum: PDF-XChange Editor
Topic: Deskewing SOLVED
Replies: 9
Views: 4375

Re: Deskewing SOLVED

Hi, for now there is no conventional 'Deskew' option within the editor other than when scanning - we will consider adding this in a future release - however you can achieve similar results by using the 'Edit Content' tool and select the page in its entirety and then use the 'transform' functions on ...
by John - Tracker Supp
Fri Jun 05, 2015 5:19 pm
Forum: PDF-XChange Viewer SDK
Topic: hyperlinks are broken after annotations import
Replies: 29
Views: 2844

Re: hyperlinks are broken after annotations import

Rene, As previously advised by Stefan in his post : Just spoke with Ivan, and he asked me to post here. He does see a problem with .xfdf files and the way links are exported to them, so he will be looking into that. In the mean time please use .fdf. And he gave an explanation why the original links ...
by John - Tracker Supp
Tue Apr 21, 2015 6:41 am
Forum: PDF-XChange Viewer SDK
Topic: Usage of the commands CopyAsFormattedText and CopyAsRichCont
Replies: 5
Views: 1770

Re: Usage of the commands CopyAsFormattedText and CopyAsRich

Hi,

The Editor SDK is due for release the 3rd week of May.
by John - Tracker Supp
Fri Apr 17, 2015 7:12 am
Forum: PDF-XChange Drivers API SDK
Topic: Support for PDF/A-3
Replies: 18
Views: 3816

Re: Support for PDF/A-3

PDF/A 3 will be included in build 313 (our next release) expected in around 5 weeks time in the PDF-XChange Editor for end users - This is also the release date of the PDF-XChange Editor SDK. We will be releasing details of licensing and costs for this in a newsletter shortly before the release. One...
by John - Tracker Supp
Fri Apr 17, 2015 7:06 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Printer 2012 compression
Replies: 20
Views: 2813

Re: PDF-XChange Printer 2012 compression

Yes Scott - its the Viewing applications print engine (e.g. the browser) which is at least in part determining the resulting files structure and rendering mode applied etc and this will have an effect on the files size - as well as the application (e.g. our print driver) which will determine the fin...
by John - Tracker Supp
Wed Apr 15, 2015 6:23 am
Forum: PDF-XChange Viewer (End Users)
Topic: PDFs are not loaded within Iframe
Replies: 11
Views: 1517

Re: PDFs are not loaded within Iframe

Then I am afraid we are going to need you to provide a URL as Vasyl previously requested ;
If it will not help you - may be you can provide sample url for test and reproduce the issue on our side because is too difficult to reproduce it only on our side..
Without this we cannot assist further ..
by John - Tracker Supp
Thu Mar 19, 2015 9:40 pm
Forum: PDF-XChange Drivers API SDK
Topic: Licensing complications
Replies: 1
Views: 948

Re: Licensing complications

Moved to the Drivers SDK forum ...
by John - Tracker Supp
Thu Mar 19, 2015 8:27 pm
Forum: PDF-XChange Editor
Topic: Viewer and Editor coexist?
Replies: 1
Views: 461

Re: Viewer and Editor coexist?

Pleased to confirm they will happily co-exist without issue ..
by John - Tracker Supp
Thu Mar 19, 2015 8:25 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Tracker is sadly going backwards
Replies: 9
Views: 1500

Re: Tracker is sadly going backwards

Thanks for the reply - one of the reasons we have placed many new features in optional 'plugins' is to add functionality that can be disabled/removed and this will be the direction we take for many new features to avoid 'bloat' - so lets pick this up again later in the year when hopefully we can be ...
by John - Tracker Supp
Thu Mar 19, 2015 4:02 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Tracker is sadly going backwards
Replies: 9
Views: 1500

Re: Tracker is sadly going backwards

Hi, thanks for your reply - let me be very specific in my answers .. Your own product feature matrix shows several features in the free Viewer but not in the paid XChange Standard. Prior to the Editor, I don't think that was true. If you bought Xchange Standard you got the paid "pro" version of the ...
by John - Tracker Supp
Thu Mar 19, 2015 8:07 am
Forum: PDF-XChange Viewer (End Users)
Topic: Tracker is sadly going backwards
Replies: 9
Views: 1500

Re: Tracker is sadly going backwards

Hi, I would like to ask firstly what products have had functionality removed retrospectively and specifically what functionality has been removed - certainly to the best of my knowledge this is not the case. Has some feature been modified to work differently and if so what ? For example the Viewer h...
by John - Tracker Supp
Wed Mar 18, 2015 5:37 pm
Forum: PDF-XChange Drivers API SDK
Topic: Issue with pdf fillable forms
Replies: 5
Views: 1283

Re: Issue with pdf fillable forms

So this is a Viewer SDK issue ?

If so we need to move it to the Viewer SDK forum so the correct individual here can reply ...
by John - Tracker Supp
Tue Mar 10, 2015 9:01 pm
Forum: PDF-XChange Editor
Topic: PDFXVE5.x64.msi won't accept my CPU
Replies: 6
Views: 943

Re: PDFXVE5.x64.msi won't accept my CPU

Any further problems - please let us know.
by John - Tracker Supp
Thu Feb 19, 2015 6:09 pm
Forum: PDF-XChange Editor
Topic: Not opening in IE11; opening PDF-Xchange Editor iteself
Replies: 13
Views: 1377

Re: Not opening in IE11; opening PDF-Xchange Editor iteself

Ok thanks - please suggest a couple of different days/times when this would be convenient too...
by John - Tracker Supp
Thu Feb 19, 2015 6:03 pm
Forum: PDF-XChange Editor
Topic: Output file is huge after running OCR
Replies: 3
Views: 597

Re: Output file is huge after running OCR

Hi,

hard to say for sure and a later release is unlikely to help - but always worth a try - can you zip and send the un-OCR'd document to us via email - support@tracker-software.com

with a link back to this forum thread for reference and we will take a look.

thanks
by John - Tracker Supp
Thu Feb 19, 2015 5:57 pm
Forum: PDF-XChange Editor
Topic: Not opening in IE11; opening PDF-Xchange Editor iteself
Replies: 13
Views: 1377

Re: Not opening in IE11; opening PDF-Xchange Editor iteself

Can you advise specifically what Microsoft repaired for you ? Also I think we have about exhausted what we can do without actually doing a remote session to your machine directly ourselves and taking a look - if you are happy to do this please see here; http://www.tracker-software.com/knowledgebase/...
by John - Tracker Supp
Thu Feb 19, 2015 5:47 pm
Forum: PDF-XChange Editor
Topic: Not opening in IE11; opening PDF-Xchange Editor iteself
Replies: 13
Views: 1377

Re: Not opening in IE11; opening PDF-Xchange Editor iteself

Please advise if you tried Ivan's suggestion above ..
by John - Tracker Supp
Thu Feb 19, 2015 5:28 pm
Forum: PDF-XChange Viewer SDK
Topic: Editor ActiveX
Replies: 3
Views: 845

Re: Editor ActiveX

Hi,

Please note the correct forum for posting Viewer AX questions and I can confirm the classID's have not changed ...
by John - Tracker Supp
Tue Feb 17, 2015 12:30 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor V.5.5.312 is not compatible with my PC.
Replies: 8
Views: 1522

Re: PDF-XChange Editor V.5.5.312 is not compatible with my P

sorry - but are you saying when abled or disabled?

None of our products require an internet connection to install or use - unless you are using a feature that naturally would require a connection - such as emailing a file or using a link to a web site etc ...
by John - Tracker Supp
Fri Feb 13, 2015 5:14 pm
Forum: PDF-XChange Editor
Topic: Text Properties
Replies: 26
Views: 2506

Re: Text Properties

Thanks for your comments and understanding Arnold and the instances of XP support requests have indeed reduced significantly over the past 1-2 years - but having said that we are willing to take a look if it becomes an issue ..
by John - Tracker Supp
Fri Feb 13, 2015 5:09 pm
Forum: PDF-XChange Editor
Topic: Problem with scanning in version 5.5.312.1
Replies: 32
Views: 3304

Re: Problem with scanning in version 5.5.312.1

Hi,

Have checked here and I cannot reproduce this behaviour - can you please advise the steps to reproduce, please also advise your scanner model and Windows OS
by John - Tracker Supp
Thu Feb 12, 2015 4:25 pm
Forum: PDF-XChange Drivers API SDK
Topic: Can't Create Instance of the Driver
Replies: 21
Views: 4179

Re: Can't Create Instance of the Driver

I am sorry Jeff we don't - it would be like chasing a needle in a haystack as we have no insight into your app, the users system or indeed how they are using the combination - without further information we are somewhat impotent.
by John - Tracker Supp
Thu Feb 12, 2015 1:58 am
Forum: PDF-X OCR SDK
Topic: OCR TIF SOLVED
Replies: 4
Views: 3126

Re: OCR TIF SOLVED

I must confirm we have no plans to extend the OCR to any formats other than PDF.
by John - Tracker Supp
Wed Feb 11, 2015 4:42 am
Forum: PDF-XChange Editor
Topic: Text Properties
Replies: 26
Views: 2506

Re: Text Properties

No problem Arnold - but we are always happen to listen ...
by John - Tracker Supp
Wed Feb 11, 2015 3:35 am
Forum: PDF-XChange Editor
Topic: Text Properties
Replies: 26
Views: 2506

Re: Text Properties

After discussing this with a colleague - he asked me to add as perhaps a better option; it is not a dialog. the clients screen is perhaps a little small and he has put properties toolbar in the same row as other toolbars and now it does not fit on it, so, all items are shown in separate popup menu. ...
by John - Tracker Supp
Wed Feb 11, 2015 3:12 am
Forum: PDF-XChange Editor
Topic: Text Properties
Replies: 26
Views: 2506

Re: Text Properties

Can I suggest that you maybe add the Properties Pane ?

View -> Other Panes -> Properties ..

Cheers
by John - Tracker Supp
Wed Feb 11, 2015 3:06 am
Forum: PDF-XChange Editor
Topic: Text Properties
Replies: 26
Views: 2506

Re: Text Properties

Thanks Arnold.
by John - Tracker Supp
Wed Feb 11, 2015 2:22 am
Forum: PDF-XChange Editor
Topic: Text Properties
Replies: 26
Views: 2506

Re: Text Properties

A little explanation would be helpful please Arnold ...
by John - Tracker Supp
Tue Feb 10, 2015 8:13 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Lost functions on update
Replies: 3
Views: 693

Re: Lost functions on update

Thanks - will respond via email.
by John - Tracker Supp
Tue Feb 10, 2015 7:31 pm
Forum: PDF-XChange Editor
Topic: Open handles to pdf files in windows explorer
Replies: 11
Views: 1216

Re: Open handles to pdf files in windows explorer

Excellent - thanks Richard :)
by John - Tracker Supp
Tue Feb 10, 2015 6:59 pm
Forum: PDF-XChange Editor
Topic: Open handles to pdf files in windows explorer
Replies: 11
Views: 1216

Re: Open handles to pdf files in windows explorer

Please advise specifically if you are using the updated build 312.1 (note: 312.0 had the problems) as no users since the new build last night have reported issues...
by John - Tracker Supp
Tue Feb 10, 2015 6:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Lost functions on update
Replies: 3
Views: 693

Re: Lost functions on update

Please email support with your serial number (don't post here) support@tracker-software.com - and the email address of the licensed user and we will provide info on the correct build to download and use for your license etc ... Along with any upgrade info/costs should you wish to use a later version...
by John - Tracker Supp
Tue Feb 10, 2015 6:09 pm
Forum: PDF-XChange Editor
Topic: Scanning presets
Replies: 3
Views: 663

Scanning presets

New post created for Arnold in regards part of this multi topic thread; http://www.tracker-software.com/forum3/viewtopic.php?f=62&t=23169 specifically; I created a Scanner Preset called Arnold in version 311. There was a problem with Despeckle that I found and reported. I was told to uncheck the Des...
by John - Tracker Supp
Tue Feb 10, 2015 6:01 pm
Forum: PDF-XChange Editor
Topic: New forum for PDF-XChange Editor Plugins ...
Replies: 9
Views: 12597

Re: New forum for PDF-XChange Editor Plugins ...

Claude - please see my reply here and post any further responses to that thread rather than here;

http://www.tracker-software.com/forum3/ ... 62&t=23202

Thanks