Search found 8057 matches

by John - Tracker Supp
Wed Jan 20, 2016 9:48 am
Forum: PDF-XChange Editor
Topic: Optical Music Recognition (Music OCR)
Replies: 3
Views: 442

Re: Optical Music Recognition (Music OCR)

Hi Gerard,

at this point this is not a priority I am afraid - there is minimal demand for such a function with much higher priorities requiring developer attention - but should this change rest assured we will be happy to reconsider.

Thanks for your understanding
by John - Tracker Supp
Wed Jan 20, 2016 9:46 am
Forum: PDF-XChange Editor
Topic: New forum for Administrators
Replies: 4
Views: 864

Re: New forum for Administrators

Can you please try again - the forum permissions have been adjusted - thanks
by John - Tracker Supp
Wed Jan 20, 2016 9:44 am
Forum: PDF-X OCR SDK
Topic: OCR of pdf and pictures
Replies: 31
Views: 11339

Re: OCR of pdf and pictures

How big are the attachments ?
by John - Tracker Supp
Tue Jan 19, 2016 9:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Installation of latest Viewer update hangs on Windows 10
Replies: 6
Views: 1105

Re: Installation of latest Viewer update hangs on Windows 10

OK thanks Bob - if we get more reports we will take another look ...
by John - Tracker Supp
Tue Jan 19, 2016 7:30 am
Forum: PDF-X OCR SDK
Topic: Crimsonlogic - OCR Errors
Replies: 4
Views: 2028

Re: Crimsonlogic - OCR Errors

Thank you.
by John - Tracker Supp
Mon Jan 18, 2016 2:22 pm
Forum: PDF-X OCR SDK
Topic: ERROR RUNNING SEARCHABLE. ERROR CODE - 2113263855 URGENT
Replies: 3
Views: 2139

Re: ERROR RUNNING SEARCHABLE. ERROR CODE - 2113263855 URGENT

Sorry - but please clarify - what are you trying to OCR - PDF's or .DOCX file's ? Also post moved to the correct forum - please do not post in multiple forums and send emails, it just wastes support time and ultimately delays responses to you as we try and work out if your questions have been answer...
by John - Tracker Supp
Mon Jan 18, 2016 2:17 pm
Forum: PDF-X OCR SDK
Topic: OCR of pdf and pictures
Replies: 31
Views: 11339

Re: OCR of pdf and pictures

RE: Questions; 1) I am not able to OCR pdf with 17 pages and above. Please advise what version of our products are being used, the spec of the hardware (processor, drive space and also Ram, OS) Also please provide an example of the PDF being OCR'd - could it be you are running out of resources ??? P...
by John - Tracker Supp
Mon Jan 18, 2016 2:11 pm
Forum: PDF-X OCR SDK
Topic: OCR of pdf and pictures
Replies: 31
Views: 11339

Re: OCR of pdf and pictures

Hi, Can we please keep all OCR related questions in one forum - or email please - you are posting in multiple forums and also then sending emails - which is not helpful and just divides the effort to assist you as we are having to check if some items have been answered in emails or other forums firs...
by John - Tracker Supp
Mon Jan 18, 2016 1:58 pm
Forum: PDF-X OCR SDK
Topic: Crimsonlogic - OCR Errors
Replies: 4
Views: 2028

Re: Crimsonlogic - OCR Errors

Also - please be aware a license for both PDF-Tools and the Core API SDK DO NOT entitle you to use the OCR SDK - the OCR SDK requires a license to either The PDF-XChange full PRO SDK or the PDF-XChange SDK. PDF-Tools SDK and its successor the CORE API SDK have never included the OCR SDK. If you do h...
by John - Tracker Supp
Sun Jan 17, 2016 11:24 am
Forum: PDF-XChange Viewer (End Users)
Topic: updated to pro version
Replies: 1
Views: 607

Re: updated to pro version

Hi, I am afraid you cannot remove the trial stamps - that's the whole point for the trial version - whilst 85% or so of the features are free to use and wont place the trial stamps on pages - the remaining 15% or so will and you are warned that using the feature will do this at the time you attempt ...
by John - Tracker Supp
Sun Jan 10, 2016 11:50 am
Forum: Touchscreen Devices
Topic: Feature request: Differentiation between Touch and Stylus
Replies: 7
Views: 4533

Re: Feature request: Differentiation between Touch and Stylu

Please post your questions in the touch screen forum to ensure a relevant member of qualified staff replies - I will move on your behalf on this occasion

thanks
by John - Tracker Supp
Sun Jan 10, 2016 11:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Basic questions about formating text
Replies: 3
Views: 722

Re: Basic questions about formating text

Hi Terry, you are using an extraordinarily old build and I would strong suggest you update to a later build - but this time of the Editor ... http://www.tracker-software.com/product/pdf-xchange-editor Similar rules to the Viewer for free use exist - also the editing features are much more 'expansive...
by John - Tracker Supp
Sun Jan 10, 2016 11:46 am
Forum: PDF-XChange Viewer (End Users)
Topic: how can I find out if my license has "expired"?
Replies: 3
Views: 797

Re: how can I find out if my license has "expired"?

Hi, If you have a later release this will be available under the 'Help' TAB - if the release is much earlier you can login to your account at our main site here; https://www.tracker-software.com/login Or finally you can email us direct and we will advise you - provided you supply your license info (...
by John - Tracker Supp
Sat Nov 07, 2015 9:39 pm
Forum: PDF-XChange Viewer SDK
Topic: Insufficient data for an image error in Adobe
Replies: 37
Views: 3326

Re: Insufficient data for an image error in Adobe

Hi Jeff, we are investigating this further as there is some odd content and properties of this document as it appears to have been created using our OCR libraries - but has PDF/A set has a flag and our OCR does not natively support this and when we delve a little deeper it appears it may have been m...
by John - Tracker Supp
Sat Nov 07, 2015 7:31 pm
Forum: PDF-XChange Editor
Topic: Help! I turned off all toolbars
Replies: 3
Views: 504

Re: Help! I turned off all toolbars

Thanks Willy for filling in :)
by John - Tracker Supp
Sun Nov 01, 2015 11:37 am
Forum: PDF-XChange Viewer SDK
Topic: Slow display
Replies: 5
Views: 852

Re: Slow display

The Core API SDK is available now ...

http://www.tracker-software.com/product ... re-api-sdk

HTH
by John - Tracker Supp
Thu Oct 29, 2015 10:01 am
Forum: PDF-XChange Editor
Topic: Error while printing PDF opened in Internet Explorer
Replies: 3
Views: 511

Re: Error while printing PDF opened in Internet Explorer

Can you please post a screenshot of the error message itself (translated to English if necessary please) or advise the specific error text.

You will need to 'zip' any images posted to the forum - or email to support@tracjer-software.com with a link back to this forum post for reference.

Thanks
by John - Tracker Supp
Tue Oct 27, 2015 10:13 am
Forum: PDF-XChange Print Drivers
Topic: graphics conversion settings not saved
Replies: 1
Views: 890

Re: graphics conversion settings not saved

Investigating ...

Thanks for your patience.
by John - Tracker Supp
Tue Oct 27, 2015 10:11 am
Forum: PDF-XChange Viewer (End Users)
Topic: eForm Problem
Replies: 1
Views: 470

Re: eForm Problem

Hi, When Adobe originally created the PDF format from which the 'Forms' offshoot is derived - it was designed and offered as an 'Open' standard to ensure its take and adoption by as broad an audience as possible and was incredibly successful format as a direct result of this and the fact that any so...
by John - Tracker Supp
Sun Oct 25, 2015 11:05 am
Forum: PDF-XChange Editor
Topic: FCreate Filiable Form
Replies: 11
Views: 1814

Re: FCreate Filiable Form

This will be coming as an option in the new year.
by John - Tracker Supp
Thu Oct 15, 2015 2:55 pm
Forum: PDF-XChange Core API SDK
Topic: Core Api Attachments Extract SOLVED
Replies: 9
Views: 4607

Re: Core Api Attachments Extract SOLVED

Please post your Core API Questions in the correct forum to avoid confusion and delays

Thanks - we will move as appropriate.

thanks
by John - Tracker Supp
Thu Oct 15, 2015 2:54 pm
Forum: PDF-XChange Core API SDK
Topic: Core Api PDF/A3 lost
Replies: 11
Views: 4215

Re: Core Api PDF/A3 lost

Please post your Core API Questions in the correct forum to avoid confusion and delays

Thanks - we will move as appropriate.

thanks
by John - Tracker Supp
Thu Oct 15, 2015 1:44 pm
Forum: PDF-XChange Drivers API SDK
Topic: Application don't work on user machine
Replies: 4
Views: 1144

Re: Application don't work on user machine

So long as your app controls the process that sounds just fine - thank you for confirming ...
by John - Tracker Supp
Thu Oct 15, 2015 11:38 am
Forum: PDF-XChange Drivers API SDK
Topic: Application don't work on user machine
Replies: 4
Views: 1144

Re: Application don't work on user machine

Hi edvschu, Pleased you have resolved - but whenever a developer asks such a question it does prompt us to point out in the 'politest and most respectful' way - that it is a breach of the license terms to enable the driver to print directly from any 3rd party app such as MS Office etc - other than t...
by John - Tracker Supp
Sat Oct 03, 2015 7:33 am
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Install Defaults
Replies: 60
Views: 5981

Re: Lite Driver Install Defaults

Hi Jeff,

I suggest we make the build for you now to check it will do as required - to be sure ...
by John - Tracker Supp
Fri Oct 02, 2015 2:48 pm
Forum: PDF-XChange Editor SDK
Topic: Dialog Captions
Replies: 8
Views: 1474

Re: Dialog Captions

As Sasha said - we know how to reproduce the issue and will work to correct this in the next release - thank you for your patience.
by John - Tracker Supp
Wed Sep 30, 2015 8:42 am
Forum: PDF-X OCR SDK
Topic: OCR - Preserve Original v Convert to Bitmap
Replies: 7
Views: 3847

Re: OCR - Preserve Original v Convert to Bitmap

As explained - this is coming in a future release of the OCR SDK ...

Thanks for your patience.
by John - Tracker Supp
Fri Sep 25, 2015 7:16 am
Forum: PDF-XChange Print Drivers
Topic: issue with docx-file containing vector graphics emf
Replies: 11
Views: 1765

Re: issue with docx-file containing vector graphics emf

The Lite Edition uses a different engine from the PRO/Standard edition which will shortly become part of the PRO/Standard edition's as a Hybrid engine and I believe will solve your issues - its is also similar to the engine that Stefan has provided as part of the Editor - That's why I suggested you ...
by John - Tracker Supp
Thu Sep 24, 2015 3:31 pm
Forum: TIFF-XChange V1-3 (End Users)
Topic: cropping is so hard
Replies: 1
Views: 1911

Re: cropping is so hard

This product is now discontinued and no longer in active development I am afraid.
by John - Tracker Supp
Thu Sep 24, 2015 3:29 pm
Forum: PDF-XChange Print Drivers
Topic: issue with docx-file containing vector graphics emf
Replies: 11
Views: 1765

Re: issue with docx-file containing vector graphics emf

Hi,

can you please download and try the PDF-XChange Lite printer (demo version) from the link below and advise if this create an acceptable file.

www.tracker-software.com/PDFX5SA_LE.zip

Thanks
by John - Tracker Supp
Mon Sep 21, 2015 3:42 pm
Forum: PDF-XChange Viewer SDK
Topic: Export to Image using OLEAutomation
Replies: 13
Views: 1634

Re: Export to Image using OLEAutomation

Hi Andy,

I am not sure what you mean by 'one order of magnitude' .... so cannot really answer the question - might be best if you email support@tracker-software.com and ask the question in more detail ..

cheers
by John - Tracker Supp
Mon Sep 21, 2015 1:09 pm
Forum: PDF-XChange Viewer SDK
Topic: Export to Image using OLEAutomation
Replies: 13
Views: 1634

Re: Export to Image using OLEAutomation

Hi Andy,

No that would not be a problem - provided always that you don't exceed your CDLP limit of 25k installations.

cheers

John
by John - Tracker Supp
Mon Sep 21, 2015 10:39 am
Forum: PDF-XChange Viewer SDK
Topic: Export to Image using OLEAutomation
Replies: 13
Views: 1634

Re: Export to Image using OLEAutomation

Also Andy - I note you have not answered the question whether or not you own one of our SDK's and therefore assume you do not - attempting to directly utilise our products API as opposed to using the app as intended via the UI is a breach of the license terms and you should be aware of this.
by John - Tracker Supp
Fri Sep 18, 2015 3:17 pm
Forum: PDF-XChange Viewer SDK
Topic: Export to Image using OLEAutomation
Replies: 13
Views: 1634

Re: Export to Image using OLEAutomation

Can you also please conform that you have a license for the PDF-XChange Viewer SDK - rather than the end user version ?
by John - Tracker Supp
Wed Sep 16, 2015 4:06 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR fails/errors when dpi is 300 and PDF is large
Replies: 6
Views: 2573

Re: OCR fails/errors when dpi is 300 and PDF is large

For now you will need to keep the DPI at either a reduced limit on a case by case basis - and/or consider dividing the image into 2 or more parts prior to attempting to OCR .. I will discuss with our project team what we can do as an option directly within the Editor to avoid such issues and impleme...
by John - Tracker Supp
Wed Sep 16, 2015 10:33 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR fails/errors when dpi is 300 and PDF is large
Replies: 6
Views: 2573

Re: OCR fails/errors when dpi is 300 and PDF is large

Can you please test the Editor OCR option and advise if this performs as required on your doc's specifically ?

this can be done using the free version ...

Thanks
by John - Tracker Supp
Wed Sep 09, 2015 8:04 pm
Forum: PDF-XChange Editor SDK
Topic: Opening multiple documents in tab interface
Replies: 15
Views: 1824

Re: Opening multiple documents in tab interface

Excellent Martin - I appreciate your taking the time to reply and I am happy to confirm that based on your explanation (by email) and overview I see no conflict of interest.

many thanks
by John - Tracker Supp
Wed Sep 09, 2015 5:49 pm
Forum: PDF-XChange Editor SDK
Topic: Opening multiple documents in tab interface
Replies: 15
Views: 1824

Re: Opening multiple documents in tab interface

Hi Martin, Before we all get in to this too far and you spend a huge amount of time on your project - can I ask if you have read the License T&C's and know the limits of specifically the type of application you are allowed to create ? You may want to email sales@tracker-software.com with a link back...
by John - Tracker Supp
Wed Aug 12, 2015 6:54 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Programmatically changing Z-order of objects
Replies: 17
Views: 8348

Re: Programmatically changing Z-order of objects

Thanks for the reply Ashmid. Could you please email your license info to sales@tracker-software.com and I will investigate and reply - being perfectly honest usually we would expect you to have maintenance in place and current - but I agree it does appear that you were given a commitment and in that...
by John - Tracker Supp
Wed Aug 12, 2015 3:59 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Programmatically changing Z-order of objects
Replies: 17
Views: 8348

Re: Programmatically changing Z-order of objects

The replacement for PDF-Tools (The "PDF-XChange Core API" is due out later this month and all users with current maintenance in place will indeed receive a free upgrade. You can download a pre-release version (albeit as part of the new PDF-XChange Editor SDK) - to which you will not have access in f...
by John - Tracker Supp
Wed Aug 12, 2015 3:48 pm
Forum: PDF-XChange Viewer SDK
Topic: NewAnnotAdded event not executing on doc reload
Replies: 9
Views: 1579

Re: NewAnnotAdded event not executing on doc reload

Thanks Wolfgang - appreciate the input, pacela does Wolfgangs solution solve this for you ?

If we hear no more we will assume so ...
by John - Tracker Supp
Tue Aug 04, 2015 6:34 pm
Forum: PDF-XChange Viewer SDK
Topic: Insufficient data for an image error in Adobe
Replies: 37
Views: 3326

Re: Insufficient data for an image error in Adobe

Hi Jeff,

problem located and should be resolved in the next build mid month approx.
by John - Tracker Supp
Tue Aug 04, 2015 1:48 pm
Forum: PDF-Tools 4
Topic: unable to create a pdf
Replies: 5
Views: 2629

Re: unable to create a pdf

Hi,

Please email support@tracker-software.com with your purchase info (please don't publish here) as PDF-Tools does not include PDF-XChange (the printer) so if you indeed purchased PDF-XChange we can provide more specific info about your license and installation ...