Search found 8057 matches

by John - Tracker Supp
Thu May 12, 2016 6:23 pm
Forum: PDF-Tools
Topic: Split/Merge drag & drop
Replies: 3
Views: 1070

Re: Split/Merge drag & drop

Pleasure. :)
by John - Tracker Supp
Wed May 11, 2016 12:55 pm
Forum: PDF-XChange Print Drivers
Topic: Printer Driver Crashes
Replies: 28
Views: 3483

Re: Printer Driver Crashes

Excellent - many thanks.
by John - Tracker Supp
Tue May 10, 2016 7:29 pm
Forum: PDF-XChange Print Drivers
Topic: Font embedding doesn't work under Windows 10 Pro
Replies: 2
Views: 1145

Re: Font embedding doesn't work under Windows 10 Pro

Hi, can we get a look at the source files (Pagemaker and Word) Please so we can advise regarding the content and also the PDF files generated ? Please ZIP any files here - or if you prefer please zip and send to support@Tracker-software.com with a link back to this forum post for reference. many tha...
by John - Tracker Supp
Tue May 10, 2016 7:23 pm
Forum: PDF-XChange Editor
Topic: Insert page causes Crash
Replies: 5
Views: 469

Re: Insert page causes Crash

Hi,

no there is no equivalent V5 build I am afraid ...
by John - Tracker Supp
Tue May 10, 2016 7:20 pm
Forum: PDF-XChange Editor
Topic: Upgrade issue, now can't uninstall
Replies: 7
Views: 863

Re: Upgrade issue, now can't uninstall

Pleased you have it resolved - though strictly speaking the 'free' version of Lite is not for commercial use - but as you are licensed anyway - no harm done ...
by John - Tracker Supp
Tue May 10, 2016 7:17 pm
Forum: PDF-XChange Editor
Topic: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't activate
Replies: 11
Views: 928

Re: Word 2013 PDF-XChange Editor v6 - B317 Add-In won't acti

Without giving any serial info out here on the forums - please advise ;

The Version of Windows, Office and PDF-XChange in use.

thanks
by John - Tracker Supp
Tue May 10, 2016 9:12 am
Forum: PDF-XChange Print Drivers
Topic: Printer Driver Crashes
Replies: 28
Views: 3483

Re: Printer Driver Crashes

Hi,

I have contacted Roman directly and he should reply to you shortly - please come back if you have not had a reply by the end of the day today.

Apologies for the delay...
by John - Tracker Supp
Tue May 10, 2016 8:11 am
Forum: PDF-XChange Editor SDK
Topic: PDF ifilter
Replies: 5
Views: 912

Re: PDF ifilter

Hi Charu, We are preparing an option to offer the IFilter as a standalone product - could you please email sales@tracker-software.com with a little more detail on how you would distribute the IFilter and the size and type of installation etc and we will make a formal proposal for your consideration....
by John - Tracker Supp
Thu Apr 28, 2016 4:22 pm
Forum: PDF-XChange Editor
Topic: Is there a way to use the pen after pasting into the pdf?
Replies: 4
Views: 747

Re: Is there a way to use the pen after pasting into the pdf

Have you flattened the image pasted first ?

Comments menu on the toolbar -> Flatten
by John - Tracker Supp
Thu Apr 28, 2016 3:11 pm
Forum: PDF-XChange Editor
Topic: Tab-Change
Replies: 9
Views: 950

Re: Tab-Change

:)

Appreciate your patience.
by John - Tracker Supp
Thu Apr 28, 2016 3:10 pm
Forum: PDF-XChange Editor
Topic: ADF-Scanning with Epson WF-7620 ?!?
Replies: 5
Views: 771

Re: ADF-Scanning with Epson WF-7620 ?!?

Hi,

I am using my 7620 (network) scanner no problem with 64 bit Windows over WIFI using the supplied WIA drivers - please see attached ;
by John - Tracker Supp
Thu Apr 28, 2016 8:52 am
Forum: PDF-XChange Print Drivers
Topic: Output Different in MSIE & FF
Replies: 11
Views: 1800

Re: Output Different in MSIE & FF

Thanks for the update George and pleased things seem to have been resolved. Sometimes a clean install is the only way for many issues in Windows generally as things can get a little 'dirty' - our dev team members do a complete Windows re-install every 6 months or so just to avert these sorts of issu...
by John - Tracker Supp
Thu Apr 28, 2016 8:47 am
Forum: PDF-XChange Editor
Topic: Save As ... in the directory of source file
Replies: 11
Views: 1359

Re: Save As ... in the directory of source file

Thanks Chris - appreciate you stepping in - that is indeed what I believe is needed :)

Correct Michael ?
by John - Tracker Supp
Thu Apr 28, 2016 8:39 am
Forum: PDF-XChange Viewer SDK
Topic: CmdDockPane of AxCoPDFXCview Control in MainForm.
Replies: 10
Views: 1580

Re: CmdDockPane of AxCoPDFXCview Control in MainForm.

Hi,

Apologies for the delay - I have contacted the team member responsible directly and hope to have an answer from him later today when our Canadian office opens for business.

Thanks for your patience.
by John - Tracker Supp
Wed Apr 27, 2016 7:07 am
Forum: PDF-XChange Print Drivers
Topic: PDF XChange Printing in Outlook
Replies: 4
Views: 1287

Re: PDF XChange Printing in Outlook

The problem is with the English User Interface, not the German one. It has already been located and will be corrected in the next build release.

Thanks for your patience.
by John - Tracker Supp
Wed Apr 27, 2016 6:46 am
Forum: PDF-XChange Print Drivers
Topic: could not create temporary file
Replies: 16
Views: 3717

Re: could not create temporary file

Can we please get some info on your Windows OS and the version of the driver being used ?

Thanks
by John - Tracker Supp
Wed Apr 27, 2016 6:43 am
Forum: PDF-XChange Print Drivers
Topic: PDF XChange Printing in Outlook
Replies: 4
Views: 1287

Re: PDF XChange Printing in Outlook

Hi, This is not a bug - pdfSaver (the utility that provides this function) tries to pop the save as dialog in foreground but it is not always possible. MS prevents background apps (like pdfSaver) from showing foreground windows - it is a kind of protection from different kind of adware - but in this...
by John - Tracker Supp
Wed Apr 27, 2016 6:31 am
Forum: PDF-XChange Print Drivers
Topic: Output Different in MSIE & FF
Replies: 11
Views: 1800

Re: Output Different in MSIE & FF

Hi George, The actual print layout/density etc will is determined by the output viewer rather than PDF-XChange which can only interpret the results sent from the 'print' option in the viewer and generate those so I don't think its a PDF-XChange issue and therefore you will not find any help in the m...
by John - Tracker Supp
Tue Apr 26, 2016 2:26 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Add-On Activate on IE 11
Replies: 4
Views: 992

Re: Add-On Activate on IE 11

Have you tried using the PDF-XChange Editor as suggested as the Viewer is now very old and has been replaced and no longer in development?

http://www.tracker-software.com/product ... nge-editor
by John - Tracker Supp
Tue Apr 26, 2016 2:21 pm
Forum: PDF-XChange Print Drivers
Topic: Problems with printing PDF via Interactive User
Replies: 5
Views: 1593

Re: Problems with printing PDF via Interactive User

Please advise which application from the PDF-XChange bundle you are trying to set this up from ?

Thanks
by John - Tracker Supp
Sun Apr 24, 2016 8:06 pm
Forum: PDF-XChange Editor
Topic: Problem with page jump (i.e., the "pointing finger" icon)
Replies: 7
Views: 718

Re: Problem with page jump (i.e., the "pointing finger" icon

Hi Ken,

we will need to see a sample with info on which pages pose a problem. If you don't wish to share the file with the public you can email to support@tracker-software.com with a link back to this post in the email body.

thanks.
by John - Tracker Supp
Sat Apr 23, 2016 4:01 am
Forum: PDF-XChange Viewer SDK
Topic: Nothing executes after "Object.DoVerb"
Replies: 5
Views: 912

Re: Nothing executes after "Object.DoVerb"

Excellent news - thanks Erickc :)
by John - Tracker Supp
Sat Apr 23, 2016 3:59 am
Forum: PDF-XChange Editor
Topic: Can not disable displaying in browser
Replies: 22
Views: 2339

Re: Can not disable displaying in browser

Please you got there shaky and appreciate the info which others may find helpful :)
by John - Tracker Supp
Sat Apr 23, 2016 3:57 am
Forum: PDF-XChange Editor
Topic: Tracker Updater has an invalid hash
Replies: 7
Views: 819

Re: Tracker Updater has an invalid hash

Excellent - thanks Peter :)
by John - Tracker Supp
Thu Apr 21, 2016 12:23 pm
Forum: PDF-XChange Editor
Topic: Tracker Updater has an invalid hash
Replies: 7
Views: 819

Re: Tracker Updater has an invalid hash

The problem has been located which is actually related to some XML data files that require modification and we hope to upload these in the next 24 hours.

Thanks for your patience.
by John - Tracker Supp
Thu Apr 21, 2016 8:15 am
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 7011

Re: Search Speed in PDF-XChange Editor

Cheers David.
by John - Tracker Supp
Thu Apr 21, 2016 6:51 am
Forum: PDF-XChange Print Drivers
Topic: pdf driver profile frustrations
Replies: 3
Views: 1409

Re: pdf driver profile frustrations

Pleased to report that the latest build (317.1) should resolve this for you :)
by John - Tracker Supp
Thu Apr 21, 2016 6:50 am
Forum: PDF-XChange Drivers API SDK
Topic: Printing Pdf's under IIS 6
Replies: 1
Views: 1324

Re: Printing Pdf's under IIS 6

Hi,

Not to be harsh or unsympathetic - but with demands on developer resources always at peak levels I am afraid we cannot divert valuable developer resources to problems that relate to older and all but redundant versions of Windows no longer supported - I regret we cannot help you on this occasion.
by John - Tracker Supp
Thu Apr 21, 2016 6:47 am
Forum: PDF-XChange Viewer (End Users)
Topic: PC hangs opening a PDF in Thunderbird
Replies: 5
Views: 950

Re: PC hangs opening a PDF in Thunderbird

Hi, I am afraid even if this is our issue - it cannot now easily be resolved as all non critical development of the Viewer has ceased and all team members have moved to its replacement the PDF-XChange Editor which appears to have no such problem - we strongly recommend you move to the Editor if this...
by John - Tracker Supp
Thu Apr 21, 2016 6:21 am
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 7011

Re: Search Speed in PDF-XChange Editor

Thanks Peter - kind words always appreciated ! :)
by John - Tracker Supp
Thu Apr 21, 2016 6:13 am
Forum: PDF-XChange Editor
Topic: Tracker Updater has an invalid hash
Replies: 7
Views: 819

Re: Tracker Updater has an invalid hash

Hi Peter,

I have passed to the team member responsible and asked him to investigate - will advise once we have his response.

Thanks for your patience.
by John - Tracker Supp
Thu Apr 21, 2016 6:09 am
Forum: PDF-XChange Editor
Topic: OCR got worse in PDF-XChange Editor 6.0.317
Replies: 12
Views: 1630

Re: OCR got worse in PDF-XChange Editor 6.0.317

Hi Chris,

I have passed to the team member responsible and asked him to investigate - will advise once we have his response.

Thanks for your patience.
by John - Tracker Supp
Wed Apr 13, 2016 8:19 am
Forum: PDF-XChange Print Drivers
Topic: Printer Driver Crashes
Replies: 28
Views: 3483

Re: Printer Driver Crashes

Please do and thanks :)
by John - Tracker Supp
Tue Apr 12, 2016 11:07 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V6 won't allow "Never Embed"
Replies: 5
Views: 1437

Re: PDF-XChange Lite V6 won't allow "Never Embed"

Hi, please note topic moved to the correct forum for Print drivers. can I ask if you are doing this as part of the process when printing a document - or when outside of an application and prior to opening any document ? If you are doing so as part of the printing of a document please try with all ap...
by John - Tracker Supp
Tue Apr 12, 2016 11:04 am
Forum: PDF-XChange Editor
Topic: Forgot how to "hide" text SOLVED
Replies: 10
Views: 1080

Re: Forgot how to "hide" text SOLVED

Thanks Willy - as always you're a great servant of the product :) !!!!
by John - Tracker Supp
Tue Apr 12, 2016 11:01 am
Forum: PDF-XChange Editor
Topic: OCR got worse in PDF-XChange Editor 6.0.317
Replies: 12
Views: 1630

Re: OCR got worse in PDF-XChange Editor 6.0.317

I can confirm that an issue has been located and this will be corrected in a service release in the coming days.
by John - Tracker Supp
Tue Apr 12, 2016 11:00 am
Forum: PDF-XChange Editor
Topic: Create mouse shorctuts
Replies: 3
Views: 477

Re: Create mouse shorctuts

Pleasure - hopefully some results will come in due course and thanks for the suggestion.
by John - Tracker Supp
Tue Apr 12, 2016 10:59 am
Forum: PDF-XChange Editor
Topic: OCR got worse in PDF-XChange Editor 6.0.317
Replies: 12
Views: 1630

Re: OCR got worse in PDF-XChange Editor 6.0.317

Hi Caroll,

Thanks - this is with our development team and we will respond in due course, thanks for your patience.
by John - Tracker Supp
Thu Mar 24, 2016 1:55 am
Forum: FAQ- Frequently Asked Questions (End Users)
Topic: New look Web site and new Version 6 product releases!
Replies: 0
Views: 8837

New look Web site and new Version 6 product releases!

New look Web site and new Version 6 product releases ! But that's not all that's new - today we also launch Version 6 of all our products with a totally new PDF-Tools Version 6 product that offers some excellent new features and powerful tools to create your own functionality along with the new PDF...
by John - Tracker Supp
Tue Mar 22, 2016 5:16 pm
Forum: PDF-XChange Viewer SDK
Topic: Problem with registering PDFCviewAX.dll
Replies: 2
Views: 912

Re: Problem with registering PDFCviewAX.dll

Hi Ken,

Can I suggest as a first step you try our installer and just see if that installs correctly ?

www.tracker-software.com/PDFXV_dev.zip
by John - Tracker Supp
Wed Mar 09, 2016 2:22 pm
Forum: PDF-XChange Editor SDK
Topic: Embed page from one pdf to another page of different pdf
Replies: 1
Views: 511

Re: Embed page from one pdf to another page of different pdf

Respectfully usmanakhtar, What you need to do is indeed possible - but requires a developer with more experience and a greater knowledge of the PDF format than you appear to have and whilst we always strive to help where possible - the level of support you appear to need is beyond what is justifiabl...
by John - Tracker Supp
Thu Feb 04, 2016 6:10 pm
Forum: PDF-XChange Drivers API SDK
Topic: Multiple printers v4 showing in TS environment
Replies: 9
Views: 1769

Re: Multiple printers v4 showing in TS environment

Hi, I regret to tell you this will not be changed - there would be multiple issues and potential licensing consequences were we to do so. PDF-XChange is designed to create a temporary instance of the printer to allow your user to print from your application - leaving the printers available permanent...
by John - Tracker Supp
Mon Jan 25, 2016 2:45 pm
Forum: PDF-XChange Editor
Topic: Feat Req:Full Screen Horizontal Zoom and smoothness of zooms
Replies: 29
Views: 2370

Re: Feat Req:Full Screen Horizontal Zoom and smoothness of z

Great - we look forward to seeing your results. Good luck.
by John - Tracker Supp
Wed Jan 20, 2016 9:58 am
Forum: PDF-XChange Viewer (End Users)
Topic: Change request for program updates re: Search Providers
Replies: 7
Views: 1013

Re: Change request for program updates re: Search Providers

This should already be implemented - but I will ask the developer team to check and advise.

Thanks for your patience...
by John - Tracker Supp
Wed Jan 20, 2016 9:54 am
Forum: PDF-XChange Editor
Topic: New forum for Administrators
Replies: 4
Views: 865

Re: New forum for Administrators

Excellent - thanks :)
by John - Tracker Supp
Wed Jan 20, 2016 9:52 am
Forum: PDF-XChange Editor
Topic: Deskewing pdf files
Replies: 3
Views: 418

Re: Deskewing pdf files

Hi,

Its is available as an option when scanning and we will add as soon as possible - as a general option where appropriate for post scanning/image insertions etc ...