Search found 220 matches

by Nico - Tracker Supp
Mon Sep 17, 2012 5:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Requiring a password each time user signs
Replies: 10
Views: 1508

Re: Requiring a password each time user signs

Thank you vanhoypc, we will take a look.
Sincerely,
by Nico - Tracker Supp
Sat Sep 15, 2012 12:24 am
Forum: PDF-XChange Drivers API SDK
Topic: How to convert a colored document to a monochrome one?
Replies: 77
Views: 20086

Re: How to convert a colored document to a monochrome one?

Hi relapse,

Thank you for the code snippet.
Please could you repeat what was your original question?
Thanks.

Sincerely,
by Nico - Tracker Supp
Sat Sep 15, 2012 12:13 am
Forum: PDF-XChange Viewer (End Users)
Topic: Watermark on document when using print driver
Replies: 5
Views: 1547

Re: Watermark on document when using print driver

Hi Willis, Thank you for your post. Yes, you need to apply to all the products from the PDF-XChange Pro bundle including PDF-XChange Standard and PDF-Tools. Or if you don't want to do this, just uninstall PDF-XChange Pro from the Control Panel, restart your computer, run the installer and provide th...
by Nico - Tracker Supp
Thu Sep 13, 2012 9:14 pm
Forum: PDF-X OCR SDK
Topic: Clarion ocr example problem
Replies: 29
Views: 8758

Re: Clarion ocr example problem

:D
by Nico - Tracker Supp
Thu Sep 13, 2012 8:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Fixed - PDF titles not displayed win Windows Explorer - WHY?
Replies: 3
Views: 763

Re: Fixed - PDF titles not displayed win Windows Explorer -

Hi dlb2784 Thank you for your reply and the reference to the article. Honestly, we were not aware of this problem because we are not directly related to the issue. Our shell extensions support both architectures 32 and 64 bit. Regarding your questions in particular: Did you deliberately fix this iss...
by Nico - Tracker Supp
Thu Sep 13, 2012 4:42 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Fixed - PDF titles not displayed win Windows Explorer - WHY?
Replies: 3
Views: 763

Re: Fixed - PDF titles not displayed win Windows Explorer -

Hi dlb2784, Thank you for your post, we are really happy that you have considered our product as our PDF document reader. The title of a .pdf document is just another property of the document such as author, subject and others. These properties are set when the document is created by the author of t...
by Nico - Tracker Supp
Wed Sep 12, 2012 6:48 pm
Forum: PDF-X OCR SDK
Topic: Clarion ocr example problem
Replies: 29
Views: 8758

Re: Clarion ocr example problem

:D
by Nico - Tracker Supp
Tue Sep 11, 2012 11:24 pm
Forum: PDF-XChange Viewer SDK
Topic: Prerequisites for ActiveX Viewer OCR
Replies: 9
Views: 2503

Re: Prerequisites for ActiveX Viewer OCR

Thank you for the post Themed.
If you have any questions please let us know.
Thanks.

Sincerely,
by Nico - Tracker Supp
Tue Sep 11, 2012 7:01 pm
Forum: PDF-X OCR SDK
Topic: Unhandled exception OCRing
Replies: 7
Views: 2769

Re: Unhandled exception OCRing

Hi tborntrager,

Thank you for your post.
Please take a look at the code examples folder at: C:\Program Files\Tracker Software\PDF-XChange PRO <version number> SDK\Examples.
Thanks.

Sincerely,
by Nico - Tracker Supp
Mon Sep 10, 2012 6:16 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Hide page measurements and horizontal scrollbar
Replies: 2
Views: 726

Re: Hide page measurements and horizontal scrollbar

Hi te626 and Bhikkhu Pesala, Thank you for your posts. The tool bars can be hidden by unchecking them from "View->Tool bars". At the same time, they can be moved from top to bottom of the document display and vice versa. You can also disable the Status bar from "View->Status Bar". As Bhikkhu Pesala ...
by Nico - Tracker Supp
Mon Sep 10, 2012 5:17 pm
Forum: PDF-XChange Viewer SDK
Topic: javascript annotation store
Replies: 1
Views: 1033

Re: javascript annotation store

Hi szzs, Thank you for your post. Regarding your questions: Collab object's addAnnotStore() method? -> Not supported Net.SOAP object -> Not supported Network communication for the JavaScript code embedded in PDF doucuments? -> Not supported Extract/Update annotations like Acrobat's annotation store ...
by Nico - Tracker Supp
Mon Sep 10, 2012 4:25 pm
Forum: PDF-Tools 4
Topic: How do I specify the file in cmd line?
Replies: 1
Views: 1821

Re: How do I specify the file in cmd line?

Hi Reste1982, Thank you for your post. Please let me ask you are you double clicking on the pdf file? In that case, why don't you just set PDF-XChange Viewer as the default .pdf document reader? This way you just need to double click on any .pdf file and it will be shown with the Viewer. The command...
by Nico - Tracker Supp
Fri Sep 07, 2012 4:26 pm
Forum: PDF-XChange Print Drivers
Topic: Can't Access Build 259 from WPX3
Replies: 32
Views: 7734

Re: Can't Access Build 259 from WPX3

Thanks patnewgard.
Sincerely,
by Nico - Tracker Supp
Thu Sep 06, 2012 7:17 pm
Forum: Office2PDF & MS Office Addin
Topic: Is Office2PDF available for smartpones?
Replies: 5
Views: 2653

Re: Is Office2PDF available for smartpones?

Hi hotboy18, Thank you for your post and welcome to the forum. All our applications are designed to run on the Windows platform only, therefore the answer to your question is no, although some of our customers have reported success running PDF-XChange Viewer in Linux by using Windows compatibility s...
by Nico - Tracker Supp
Thu Sep 06, 2012 6:10 pm
Forum: How to forum
Topic: How to "embed" links
Replies: 7
Views: 3818

Re: How to "embed" links

Hi Bain1971, Thank you for your post. Embedded hyperlinks don't work with the virtual printer because hyperlink information is lost when is sent to the print driver of the virtual printer. Due to the nature of the virtual printer which emulates a physical printer, such information is not preserved. ...
by Nico - Tracker Supp
Thu Sep 06, 2012 5:58 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Remember last page viewed
Replies: 5
Views: 1017

Re: Remember last page viewed

Hi mgb,

Thanks for the update.

Sincerely,
by Nico - Tracker Supp
Thu Sep 06, 2012 4:36 pm
Forum: PDF-X OCR SDK
Topic: Can I keep the PDF open during OCR?
Replies: 7
Views: 3103

Re: Can I keep the PDF open during OCR?

Thank you janette73 for your clarification.
by Nico - Tracker Supp
Wed Sep 05, 2012 4:30 pm
Forum: PDF-XChange Drivers API SDK
Topic: Drivers API V5 Events & Filename Issues
Replies: 10
Views: 4283

Re: Drivers API V5 Events & Filename Issues

Hi CipiV, Thank you for your post. We were able to reproduce this issue and created a bug fix request with ticket number RT#1633 . As soon as possible a solution becomes available we will notify you to upgrade your SDK version to include the fix. In the meantime, you can use version 4 of the SDK as ...
by Nico - Tracker Supp
Tue Sep 04, 2012 8:43 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDFXchange viewer hangs upon reading this PDF
Replies: 4
Views: 1970

Re: PDFXchange viewer hangs upon reading this PDF

Hi Michael, Thank you for your post. I did not have any issues when opening this document with the latest version of PDF-XChange Viewer 2.5.205.0. Please make sure you have the latest version, you can find the installer for it here: http://www.tracker-software.com/PDFXVwer.zip Also can you test this...
by Nico - Tracker Supp
Tue Sep 04, 2012 6:36 pm
Forum: PDF-XChange Viewer SDK
Topic: Export PDF to TIFF, output is 12x the size of original
Replies: 4
Views: 1435

Re: Export PDF to TIFF, output is 12x the size of original

Hi docu-track99,

Thank you for your post.
Yes, they must be the same. That's actually what I get: 5,503 KB.
Thanks.

Sincerely,
by Nico - Tracker Supp
Tue Sep 04, 2012 6:15 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: xccdx40.dll error
Replies: 5
Views: 2575

Re: xccdx40.dll error

Hi dblwizard,

You can download version 205 from here:
http://www.tracker-software.com/buy-now/sdk
Please if you see the same error again with the new version let us know and we will move forward to the next step in the troubleshooting process.
Thanks.

Sincerely,
by Nico - Tracker Supp
Tue Sep 04, 2012 6:05 pm
Forum: PDF-XChange Viewer (End Users)
Topic: V3 beta: cannot read JBiG2 monochrome images?
Replies: 10
Views: 1750

Re: V3 beta: cannot read JBiG2 monochrome images?

Thanks Gérard.

Have you actually sent anything yet? I see nothing in there right now.
by Nico - Tracker Supp
Tue Sep 04, 2012 5:56 pm
Forum: PDF-XChange Viewer SDK
Topic: Export PDF to TIFF, output is 12x the size of original
Replies: 4
Views: 1435

Re: Export PDF to TIFF, output is 12x the size of original

Hi docu-track99,

Thank you for your post.
I just ran your code snippet with your .pdf file and got only a 5,503 KB file from the original 1,065 KB which implies almost 6 times the original size.
Thanks.

Sincerely,
by Nico - Tracker Supp
Tue Sep 04, 2012 4:26 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Unclear Documentation - PXCp_StringGetB
Replies: 6
Views: 2946

Re: Unclear Documentation - PXCp_StringGetB

Hi Jan, The handle to the string is returned when you call PXCp_CreateString. This is when memory is allocated for the string internally. The string gets set when you call PXCp_StringSetA. When you call PXCp_StringGetB with buffer NULL, you get the length of the string When you call PXCp_StringGetB ...
by Nico - Tracker Supp
Fri Aug 31, 2012 4:20 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Java Script for insert Document
Replies: 5
Views: 1052

Re: Java Script for insert Document

Hi Gaby, Thank you for your post. It's not against the rule at all, we support the same JavaScript API than Adobe and if you found useful documentation from them that would solve your specific problem, please feel free to share it with us. As you said, somebody else may be looking for that piece of ...
by Nico - Tracker Supp
Thu Aug 30, 2012 11:00 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF from the web
Replies: 11
Views: 1940

Re: PDF from the web

Hi Rekusu,

Thank you for your post.
To open the pdf document with PDF-XChange Viewer, go to the Options menu of your browser and disable the PDF-XChange Viewer plugin.
For example, for Firefox: Go to Addons->plugins and click on Disable for PDF-XChange Viewer plugin.
Thanks.

Sincerely,
by Nico - Tracker Supp
Thu Aug 30, 2012 10:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Java Script for insert Document
Replies: 5
Views: 1052

Re: Java Script for insert Document

Hi Gaby, Thank you for your post. Please take a look at the following from the Active X SDK library ( http://www.tracker-software.com/product/pdf-xchange-viewer-activex-sdk ): Active X SDK library examples, i.e.: FullDemo PDFV_AX.pdf manual: 2.2.1.23InsertDocumentPages, 2.3 JavaScript Support sectio...
by Nico - Tracker Supp
Thu Aug 30, 2012 9:52 pm
Forum: PDF-XChange Print Drivers
Topic: Error creating PDF from Office
Replies: 13
Views: 2870

Re: Error creating PDF from Office

Hi Piotr, Thank you for your post. The software should be uninstalled by using the installer from the Control Panel. User configuration for older versions will be kept in the Registry and this is normal. Please try to uninstall everything you have from Tracker from the Control Panel, reboot, and ins...
by Nico - Tracker Supp
Wed Aug 29, 2012 8:56 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Outlook Mail without signature
Replies: 9
Views: 1493

Re: Outlook Mail without signature

Hi juergen_x and PeterPan, Thank you both for your posts. I was able to reproduce the issue juergen_x was referring to and it happens with Outlook, it was not observed with Mozilla Thunderbird. The workaround is to click on Insert->Signature button. A bug fix request to solve this problem has been c...
by Nico - Tracker Supp
Wed Aug 29, 2012 8:24 pm
Forum: PDF-XChange Print Drivers
Topic: Error creating PDF from Office
Replies: 13
Views: 2870

Re: Error creating PDF from Office

Hi pmalecki, Thank you for all the information you have provided. I tried to reproduce the issue without luck, everything worked as expected. If you get the error message "The PDF-XChange Printer driver was not found or could not be loaded. Please reinstall." it means there is some issue related wit...
by Nico - Tracker Supp
Wed Aug 29, 2012 5:20 pm
Forum: PDF-Tools 4
Topic: Bought PDF-Xchange Pro version 4; what's in v5 for me?
Replies: 3
Views: 1850

Re: Bought PDF-Xchange Pro version 4; what's in v5 for me?

Hi auser, Thank you for your reply. These are the new features for PDF-XChange Pro version 5: Re-engineered with a faster, highly optimized conversion engine Improved image conversion Improved image text character conversion ISO PDF/A 2a, 2b, 2u(RGB) format support Supports Revision 6 of Acrobat X® ...
by Nico - Tracker Supp
Wed Aug 29, 2012 4:06 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Network Printer
Replies: 9
Views: 1497

Re: Network Printer

Hi Seikel778,

Thanks for the update.
Please keep us posted if you have any issues.
Thanks.

Sincerely,
by Nico - Tracker Supp
Tue Aug 28, 2012 11:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Network Printer
Replies: 9
Views: 1497

Re: Network Printer

Hi Seikel778, Thank you for the information provided. We have had issues before with Network printers when Windows drivers were configured as 'Network printer' instead of a 'TCP/IP node'. This is something you definitely want to try (to configure the driver as a TCP/IP node instead of a Windows Netw...
by Nico - Tracker Supp
Tue Aug 28, 2012 11:27 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with Netscape plugin on x64 OS/x86 browser
Replies: 4
Views: 1002

Re: Problem with Netscape plugin on x64 OS/x86 browser

Hi BigMike,

Thank you for the update, glad to hear everything is working as expected.

Sincerely,
by Nico - Tracker Supp
Tue Aug 28, 2012 10:08 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Outlook Mail without signature
Replies: 9
Views: 1493

Re: Outlook Mail without signature

Hi juergen_x,

Thank you for your post.
Is your signature attached to the pdf document? or is it attached to your email?
Could you describe how you send the email step-by-step?
Could you provide a screenshot where the signature is shown?
Thanks.

Sincerely,
by Nico - Tracker Supp
Tue Aug 28, 2012 6:29 pm
Forum: PDF-XChange Viewer (End Users)
Topic: How can I copy an image without using the snapshot tool?
Replies: 1
Views: 666

Re: How can I copy an image without using the snapshot tool?

Hi haohmarudiablo, Thank you for your feedback, we will take this in account for new versions. The snapshot tool is designed to copy an image from a pdf file. The current functionality also allows you to paste an image from the Windows clipboard to a pdf document but the image must be copied into th...
by Nico - Tracker Supp
Tue Aug 28, 2012 4:58 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Unclear Documentation - PXCp_StringGetB
Replies: 6
Views: 2946

Re: Unclear Documentation - PXCp_StringGetB

Hi afalsow, Thanks for your post. QUESTION: But if buf is NULL, then the function creates a buffer? ....but where is that buffer? If I do not specify it, and it's created automatically, how does the developer reference the buffer? Or do I misinterpret the documentation? The function always creates a...
by Nico - Tracker Supp
Tue Aug 28, 2012 4:29 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PDF-Tools SDK equivalent of FlattenAnnots
Replies: 3
Views: 1782

Re: PDF-Tools SDK equivalent of FlattenAnnots

Hi wings software,

Yes, that's right. I'm afraid there is not other way to do it but using the Viewer JavaScript functions.
Next version of the Viewer will allow to access the form objects directly.
Thanks.

Sincerely,
by Nico - Tracker Supp
Tue Aug 28, 2012 12:19 am
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with Netscape plugin on x64 OS/x86 browser
Replies: 4
Views: 1002

Re: Problem with Netscape plugin on x64 OS/x86 browser

Hi BigMike, Thank you for your post. I downloaded Opera 12.01, Build 1532, Platform Win32 and test it with Windows 7 64-bit Service Pack 1 I did not have any issues. Added the plugin from: Opera->Settings->Preferences menu, Advanced tab. Selected Downloads on the left pane, then selected application...
by Nico - Tracker Supp
Mon Aug 27, 2012 11:53 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Change colour/appearance of cursor
Replies: 5
Views: 1368

Re: Change colour/appearance of cursor

Hi Matthias, Thank you for your post. The cursor icon is taken from Windows. I have tested mine with Windows 7 and PDF-XChange Viewer version 2.5.205.0 and it is working. Also, please have in mind that PDF-XChange Viewer has its own pointers and these pointers cannot be changed from Windows or PDF-X...
by Nico - Tracker Supp
Mon Aug 27, 2012 11:04 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_llGetObjectByIndex returns "Invalid Index"
Replies: 9
Views: 3105

Re: PXCp_llGetObjectByIndex returns "Invalid Index"

Hi afalsow,

Yes, I ran it in VB.NET and everything works fine.
Please could you show me the DLL import of those functions in Visual Basic?
Are you sure they are well defined? For example, arguments are properly passed by reference and by value, types agree, etc.
Thanks.

Sincerely,
by Nico - Tracker Supp
Mon Aug 27, 2012 8:45 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_llGetObjectByIndex returns "Invalid Index"
Replies: 9
Views: 3105

Re: PXCp_llGetObjectByIndex returns "Invalid Index"

Hi afalsow, Thank you for your reply. Are you sure your pdf document is a valid one? I'm running this code snippet that is identical to yours without any issues. Also make sure this function works properly: res = PXCpVB_ReadDocumentW(pdf_new, "e:\!test.pdf", 0) The name "!test.pdf" is not a proper n...
by Nico - Tracker Supp
Mon Aug 27, 2012 8:33 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_llGetObjectByIndex returns "Invalid Index"
Replies: 9
Views: 3105

Re: PXCp_llGetObjectByIndex returns "Invalid Index"

Hi afalsow, Thank you for your post. Please let me ask you why are you analyzing the second page and not starting from the first page which is page number 0? Try with the following: res = PXCp_ET_AnalyzePageContent(pdf_new, 0); instead of: res = PXCp_ET_AnalyzePageContent(pdf_new, 1); Thanks. Sincer...
by Nico - Tracker Supp
Mon Aug 27, 2012 8:19 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PDF-Tools SDK equivalent of FlattenAnnots
Replies: 3
Views: 1782

Re: PDF-Tools SDK equivalent of FlattenAnnots

Hi wings software, Thank you for your post. You can use the JavaScript functions from PDF-Tools with function: PXC_AddJavaScript to use your JavaScript functions to get the fields values. Another way would be to export the data to a FDF file. This has been covered previously in another forum thread ...
by Nico - Tracker Supp
Mon Aug 27, 2012 8:01 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_llGetObjectByIndex returns "Invalid Index"
Replies: 9
Views: 3105

Re: PXCp_llGetObjectByIndex returns "Invalid Index"

Hi afalsow,

Thank you for your post.
We need more information about the context of that function call.
Please send a code sample which we can compile and run to support@tracker-software.com
Thanks.

Sincerely,
by Nico - Tracker Supp
Mon Aug 27, 2012 7:44 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Multiple Errors on Convert to PDF in Word
Replies: 3
Views: 796

Re: Multiple Errors on Convert to PDF in Word

Hi caddcop,

Thank you for your post.
I'm glad the upgrade solved the issue.
If you have any questions please feel free to come back.
Thanks.

Sincerely,