Search found 768 matches

by Chris - Tracker Supp
Sat Apr 30, 2011 5:09 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't open outside of browser and can't use most commands
Replies: 7
Views: 1121

Re: Can't open outside of browser and can't use most command

Hi Louise, Run the Viewer and go to Edit->Preferences->File Associations and uncheck the Display in Browser, click Apply and OK. If the check box is already unchecked, check the box Deisplay in Browser, click Apply and OK Close the Viewer, reopen it, and go to Edit->Preferences->File Associations an...
by Chris - Tracker Supp
Sat Apr 30, 2011 4:58 pm
Forum: PDF-Tools 4
Topic: PDF Tools 4 inside browser?
Replies: 1
Views: 1214

Re: PDF Tools 4 inside browser?

Hi Bruce, PDF-Tools does not, it is a standalone program that runs from Windows. I think you mean the PDF-XChange Viewer, which is the alternative to Adobe PDF reader and yes our viewer does install web browser plugins to view online PDFs directly in the Browser. You can download the Viewer from the...
by Chris - Tracker Supp
Tue Apr 26, 2011 12:19 am
Forum: PDF-XChange Viewer (End Users)
Topic: typo repair tools
Replies: 6
Views: 1028

Re: typo repair tools

Sounds great :wink:
by Chris - Tracker Supp
Sun Apr 17, 2011 2:57 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PowerDesk
Replies: 2
Views: 552

Re: PowerDesk

Hi Joe, As per my email, I would suggest contacting PowerDesk for their thoughts on why the PDF won;t Display in their Viewer as the extracted pages appear to be valid and opens in both our Viewer as well as in Adobe Reader. Please get back to us with Power Desk's findings on the matter. Thanks, Chris
by Chris - Tracker Supp
Sat Apr 16, 2011 6:28 pm
Forum: PDF-XChange Viewer (End Users)
Topic: bookmarks - miraculously lost their titles
Replies: 1
Views: 454

Re: bookmarks - miraculously lost their titles

Hi webmistress_ming,

Can you please zip and send us the PDF with the lost bookmarks for investigation to support@tracker-software.com.

Include in the title Forum Topic: 10631.

Thanks,

Chris
by Chris - Tracker Supp
Sat Apr 16, 2011 6:25 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PowerDesk
Replies: 2
Views: 552

Re: PowerDesk

Hi Joe,

Can you please send us the PDF prior to extracting the pages you want and the extracted pages zipped up and sent to support@tracker-software.com so we can investigate the issue.

Thanks,
Chris
by Chris - Tracker Supp
Tue Apr 05, 2011 11:56 pm
Forum: Image-XChange SDK
Topic: Interesting information about activation
Replies: 2
Views: 4240

Re: Interesting information about activation

Hi mamiemcd,

What activation process do you mean? It looks like an email activation to either your website or forums account.

Best ,
Chris
by Chris - Tracker Supp
Sun Apr 03, 2011 3:47 pm
Forum: How to forum
Topic: Embedding fonts in eps
Replies: 3
Views: 2216

Re: Embedding fonts in eps

Hi erafodo, The only image formats our product range supports is the following: BMP - Windows Bitmap PNG - Portable Network Graphics GIF - Compuserve Graphics Interchange Format PBM - Portable Bitmap PGM - Portable Graymap PPM - Portable Pixel Map JBIG2 - Joint Bi-level Imaging Group 2 JPEG - Joint ...
by Chris - Tracker Supp
Sat Apr 02, 2011 3:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: My PDF available through Google
Replies: 5
Views: 792

Re: My PDF available through Google

Hi Simon,

That seems very odd, can you supply me with the google keywords you searched that brough it up and supply the full URL and I'll look into it and remove it.

Thanks,

Chris Attrell
Manager
by Chris - Tracker Supp
Sun Mar 27, 2011 7:33 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Fillable PDF Data Display Issue
Replies: 2
Views: 589

Re: Fillable PDF Data Display Issue

Hi Jack,

Can you please send us the file in question, zipped and send to support@tracker-software.com for investigation.

Thanks,
Chris
by Chris - Tracker Supp
Sun Mar 27, 2011 7:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: More shortcuts
Replies: 5
Views: 1058

Re: More shortcuts

Our pleasure.

Have agreat day duanvcd.

And Thank you for your input Bhikkhu :wink:

Best,
Chris
by Chris - Tracker Supp
Sun Mar 27, 2011 7:20 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Undo for comment editing
Replies: 7
Views: 1062

Re: Undo for comment editing

Hi Bob,

The comment you are making changes to must have the focus, for the Undo/Redo to enable. So Click the comment and the undo redo options for the comments should now be available.

I've just tested it.

Best,
Chris
by Chris - Tracker Supp
Sun Mar 27, 2011 6:52 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Extract portion of PDF files (paragraphs, not pages)into txt
Replies: 1
Views: 501

Re: Extract portion of PDF files (paragraphs, not pages)into txt

Hi rompietro, Using the Viewer I would suggest the easiest way is to merely use the text selection tool to highlight the paragraphs you want and use the copy and paste to paste the text you want into a text document. Note: This will only be available when working with text based PDFs, PDF files crea...
by Chris - Tracker Supp
Mon Mar 14, 2011 4:39 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Annoying beep when I navigate the menus in 2.5.193 and .191
Replies: 22
Views: 2550

Re: Annoying beep when I navigate the menus in 2.5.193 and .191

Hi prr, You had stated that this did not occur in build 190 in an earlier post, so I would assume then that something in your system has changed since then to cause the beeps and that you are the only customer reporting such an issue which we have had no luck reproducing. You may want to try a syste...
by Chris - Tracker Supp
Sat Mar 12, 2011 5:46 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Annoying beep when I navigate the menus in 2.5.193 and .191
Replies: 22
Views: 2550

Re: Annoying beep when I navigate the menus in 2.5.193 and .191

Hi prr,

I've sent you an email, with a possible solution.

Best,

Chris
by Chris - Tracker Supp
Fri Mar 11, 2011 7:09 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Windows 7 and fonts in forms
Replies: 3
Views: 665

Re: Windows 7 and fonts in forms

Hi Calgary Gal,

Can you please zip up a copy of the document and send it to support@tracker-software.com for analysis.

Thank you.

Chris
by Chris - Tracker Supp
Fri Mar 11, 2011 1:57 am
Forum: PDF-XChange Viewer (End Users)
Topic: document displays properly in Adobe but not in PDF-XChange
Replies: 5
Views: 821

Re: document displays properly in Adobe but not in PDF-XChange

Thanks mmoni, The issue is that the PDF file you've supplied is an XFA form, and will be supported in the next major release of the Viewer scheduled for release in quarter 2 of this year. XFA forms are based on Adobe XML Forms Architecture, and currently such forms are supported by a very limited nu...
by Chris - Tracker Supp
Fri Mar 11, 2011 1:50 am
Forum: PDF-XChange Viewer (End Users)
Topic: Viewer crashes when trying to print without UI
Replies: 4
Views: 724

Re: Viewer crashes when trying to print without UI

Hi bunkerj,

So how do you mean trying to print from within your application, are you using the Viewer ActiveX SDK or which application are you referring to? I'm trying to get a better understanding of your situation.

Thanks,
Chris
by Chris - Tracker Supp
Fri Mar 11, 2011 12:23 am
Forum: PDF-Tools 4
Topic: PDF compression or optimization
Replies: 5
Views: 1923

Re: PDF compression or optimization

Hi wilmiester, Please zip and attach the PDF you are basing your testing on as well as the Adobe optimized file and we can look at which compression settings would most benefit you in this situation. If you do not want to attach them to a public forum, please zip and send to support@tracker-software...
by Chris - Tracker Supp
Thu Mar 10, 2011 10:13 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Viewer crashes when trying to print without UI
Replies: 4
Views: 724

Re: Viewer crashes when trying to print without UI

Hi bunkerj, In the Viewer Go to Help->About PDF-XChange Viewer and let me know what build you are using, and are you right-clicking the unopened file and selecting print from a folder? I successfully right-clicked the document and selected print for this document from my desktop using the latest bui...
by Chris - Tracker Supp
Sun Mar 06, 2011 3:39 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF Printer Without Installation
Replies: 1
Views: 512

Re: PDF Printer Without Installation

Hi BazzaBoy,

Not that I am aware of, most PDF printers require installation as they are virtual device drivers that require system registration to properly function in a Windows environment.

Best regards,

Chris
by Chris - Tracker Supp
Sun Mar 06, 2011 3:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: scanning multiple pages
Replies: 1
Views: 490

Re: scanning multiple pages

Hi Albrecht, When using the Viewer to scan multiple pages, I would suggest using the File->New Document->From Image files. This will open a list, click the Import button to access your scanner and scan the pages in in the order you want them to appear in the PDF. This should work for you, unless I h...
by Chris - Tracker Supp
Sun Mar 06, 2011 3:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Highlight multiple text
Replies: 3
Views: 718

Re: Highlight multiple text

Hi o guito!,

Glad to help, I know ther is support for gestures and for stylus, as far as combinations of the two I can talk to our development team leader and see what he has to say on the subject.

I let you know what I find out on Monday.

Best,
Chris
by Chris - Tracker Supp
Sat Mar 05, 2011 5:30 pm
Forum: PDF-Tools 4
Topic: [Feature request] hyperlinks/forms/pdf to word/measurement
Replies: 11
Views: 3016

Re: [Feature request] hyperlinks/forms/pdf to word/measurement

Hi Christian,

Thank you for your feedback, your requests will be considered by our development team.

As we get closer to Version 3 Viewer/ Version 5 PRO bundle's release more feature information will be released.

Best regards,

Chris
by Chris - Tracker Supp
Sat Mar 05, 2011 5:27 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Highlight multiple text
Replies: 3
Views: 718

Re: Highlight multiple text

Hi o guito!

When you select the Higlight Tool the properties toolbar is displayed right below it. Click Keep Tool Selected, it sounds like that setting got turned off somehow.

But I think that should solve the issue.

If not, please get back to us.

Best,
Chris
by Chris - Tracker Supp
Mon Feb 28, 2011 8:30 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Apparent problem with Continuous viewing in version 2.5
Replies: 16
Views: 6258

Re: Apparent problem with Continuous viewing in version 2.5

Hi Bob,

It's the same as Facing Continuous.

Best,
Chris
by Chris - Tracker Supp
Sun Feb 27, 2011 5:11 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't print pdf files opened in Internet Explorer
Replies: 1
Views: 568

Re: Can't print pdf files opened in Internet Explorer

Hi Joe, I've sent these same instructions to your email: I have a little trick that might work. First, close any open windows of Internet Explorer. In the Viewer go to Edit->Preferences->File Associations. Remove the check in Display in Browser and click Apply and OK, then close the Viewer. Run the ...
by Chris - Tracker Supp
Thu Feb 17, 2011 5:23 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Search form takes whole screen
Replies: 4
Views: 742

Re: Search form takes whole screen

Our development team is addressing the issue and a fix will be included in an upcoming build release.

Best,
Chris
by Chris - Tracker Supp
Wed Feb 16, 2011 12:58 am
Forum: PDF-XChange Viewer (End Users)
Topic: Search form takes whole screen
Replies: 4
Views: 742

Re: Search form takes whole screen

Hi ZeroPaper,

Thanks for the kind words, it took some lightning speed trial and error to come up with the instructions for sure, maybe even a bit of dumb luck! :wink:

Glad to help and yes I will get the dev team to address it.

Best,
Chris
by Chris - Tracker Supp
Wed Feb 16, 2011 12:07 am
Forum: PDF-XChange Viewer (End Users)
Topic: Search form takes whole screen
Replies: 4
Views: 742

Re: Search form takes whole screen

Hi ZeroPaper, Unsure how to get it to do that but eventually I did as well, the only way I could figure out how to get it back to re-sizable, was to do the following. First make the whole PDF-XChange Viewer window re sizable and re-size it to give you enough room to grab the Search PDF title bar (cu...
by Chris - Tracker Supp
Tue Feb 15, 2011 11:55 pm
Forum: PDF-XChange Viewer SDK - For Clarion Developers ONLY
Topic: How many License keys to expect with Pro 4.1
Replies: 1
Views: 1736

Re: How many License keys to expect with Pro 4.1

Hi bsutton, The PRO SDK Serial Key and developer code are good for all components except the Viewer ActiveX. The PRO SDK includes a limited distribution of 7,500 end-user installs of the Viewer PRO SDK (incl. ActiveX SDK) and is a separate download. When you download and install the Viewer PRO SDK, ...
by Chris - Tracker Supp
Sun Feb 13, 2011 4:02 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Show all comments - make it persistent
Replies: 6
Views: 994

Re: Show all comments - make it persistent

Hi fullofquestions,

Try Comments->Summarize Comments, this will give you a document wide summary of all your commenting.

Best,
Chris
by Chris - Tracker Supp
Sun Feb 13, 2011 3:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Faint type in some pages of document
Replies: 7
Views: 1083

Re: Faint type in some pages of document

Hi Pam,

As well as you are scanning documents into to convert to PDF, you should have access to your scanner drivers brightness/contrast settings which could improve the legibility of the scanned items quite a bit.

Best,
Chris
by Chris - Tracker Supp
Sun Feb 13, 2011 3:56 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't Comment in PDF-XChange Viewer 2.5.192
Replies: 9
Views: 1197

Re: Can't Comment in PDF-XChange Viewer 2.5.192

malungu,

Yes, I believe a fix will be available Monday.

Best,
Chris
by Chris - Tracker Supp
Sat Feb 12, 2011 4:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't Comment in PDF-XChange Viewer 2.5.192
Replies: 9
Views: 1197

Re: Can't Comment in PDF-XChange Viewer 2.5.192

A version fix for build 192 will be available Monday.

Best Chris
by Chris - Tracker Supp
Fri Feb 04, 2011 6:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Digtal Signature Security
Replies: 3
Views: 776

Re: Digtal Signature Security

Glad to help Airwolfr.

Best,
Chris
by Chris - Tracker Supp
Fri Feb 04, 2011 1:30 am
Forum: PDF-XChange Viewer (End Users)
Topic: Digtal Signature Security
Replies: 3
Views: 776

Re: Digtal Signature Security

Hi Airwolf, The Digital Signature will verify if the document has changed since applying the signature, it can be modified but then the signature will show that this is the case. Setting the security options for the document is the only way to prevent modification. In the Viewer Goto File->Document ...
by Chris - Tracker Supp
Thu Jan 27, 2011 1:09 am
Forum: PDF-XChange Viewer (End Users)
Topic: RTL feature in V3
Replies: 3
Views: 684

Re: RTL feature in V3

Our pleasure :wink:
by Chris - Tracker Supp
Tue Jan 25, 2011 9:27 pm
Forum: PDF-Tools 4
Topic: [Solved] PDF-Tool: Split/Merge - Setup PDF - Page Layout
Replies: 12
Views: 2833

Re: PDF-Tool: Split/Merge - Setup PDF - Page Layout

Hi Peter2,

You can set those after fact by opening the PDF in the Viewer and got Edit->Preferences->Page Display there are options for both Default Page Layout & Default Page Zoom.

Best,
Chris
by Chris - Tracker Supp
Sun Jan 23, 2011 6:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Why does file not save as "pdf" ?
Replies: 5
Views: 799

Re: Why does file not save as "pdf" ?

It is commonly practiced among some websites to deter other websites from directly linking to their files. But our Browser plugin knows it's a PDF once opened and will save it accordingly. As on our website when you are downloading an installer, the link on webpage runs a script that serves the inst...
by Chris - Tracker Supp
Sun Jan 23, 2011 6:02 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-Xchange Viewer stopped working
Replies: 5
Views: 772

Re: PDF-Xchange Viewer stopped working

Hi Bob,

I haven't found any posts regarding this issue, have you tried the latest version of the Viewr as Paul suggested?

Best,
Chris
by Chris - Tracker Supp
Sun Jan 23, 2011 5:58 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Why does file not save as "pdf" ?
Replies: 5
Views: 799

Re: Why does file not save as "pdf" ?

Hi poached_please, Yes the website has redirection code in it so it defaults to saving the htm of the page and not the PDF. So I would suggest clicking the link so the PDF opens in the browser, and once loaded use the File->Save As in the PDF-XChange Plugin menu to save a copy to yoru computer, the ...
by Chris - Tracker Supp
Sun Jan 23, 2011 5:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Dimensions using the shift keyboard modifier
Replies: 3
Views: 650

Re: Dimensions using the shift keyboard modifier

Hi RedSharpEye, Thank you for your post, we appreciate you suggestion and I will make sure the development team is made aware of your request. Please know that they are in the final stages of development for v3 of the Viewer and the feature requests have been capped for the intital release. But they...
by Chris - Tracker Supp
Sun Jan 16, 2011 1:29 pm
Forum: PDF-XChange Drivers API SDK
Topic: Performance in PDF-XChange 3 VS Performance in PDF-XChange 4
Replies: 47
Views: 22637

Re: Performance in PDF-XChange 3 VS Performance in PDF-XChange 4

Hi mpatel,

Our developers will get to you on the matter Moday.

Best,
Chris