Search found 497 matches

by Dimitar - Tracker Supp
Mon Nov 04, 2019 9:02 am
Forum: PDF-XChange Editor
Topic: Help
Replies: 20
Views: 463

Re: Help

Hello David,

Thanks for providing a solution for the non-English speaking users.

I removed the link pointing to the software pricing page because it violates our rules but the post itself is OK.


Regards.
by Dimitar - Tracker Supp
Fri Nov 01, 2019 10:31 am
Forum: PDF-XChange Print Drivers
Topic: Empty pages when printing from program
Replies: 3
Views: 292

Re: Empty pages when printing from program

Hello, Could you please try to make a clean install of our product. This is done by the following procedure: I've numbered the steps below to make them easier to follow. 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted p...
by Dimitar - Tracker Supp
Fri Nov 01, 2019 10:16 am
Forum: PDF-XChange Editor
Topic: Select text tool stuttered when using it for the first time
Replies: 2
Views: 152

Re: Select text tool stuttered when using it for the first time

Hello xiejx5, I have tested your file in version 333 and in our new 334 that will be released in a few days, but I was unable to reproduce the problem. Please wait until our new version is released to the public and then test the issue there as well. After that, please let us know if the problem is ...
by Dimitar - Tracker Supp
Fri Nov 01, 2019 10:04 am
Forum: PDF-XChange Translators
Topic: Portuguese Brazilian (pt-BR) Translation
Replies: 46
Views: 9781

Re: Portuguese Brazilian (pt-BR) Translation

Hello Helio,

Thank you.

The translation was forwarded to our developers.

Regards.
by Dimitar - Tracker Supp
Fri Nov 01, 2019 9:09 am
Forum: Office2PDF & MS Office Addin
Topic: Outlook Addin: Limited length of file name SOLVED
Replies: 3
Views: 201

Re: Outlook Addin: Limited length of file name SOLVED

Hello Peter, Thank you for the report. I have just tested this issue in our Release Candidate version and it seems that there is no limit anymore but it cuts off the name of the file after an empty space. The subject was: Fvsdgbdgsdvsdfdsfvsdsgdsvsdfgdssvdsfdsffsdvbsdsdsgdsvgdsdvsdfsdfhhheghe sdggsd...
by Dimitar - Tracker Supp
Fri Nov 01, 2019 8:57 am
Forum: PDF-XChange Editor
Topic: A PDF printing problem
Replies: 19
Views: 667

Re: A PDF printing problem

Hi all,

We will release a new version in a few days in which we have made a lot of improvements as well.

We will appreciate any feedback on the productivity and stability of our products.

Regards.
by Dimitar - Tracker Supp
Fri Nov 01, 2019 8:52 am
Forum: Office2PDF & MS Office Addin
Topic: Outlook Addin: "Conversion failed to start" SOLVED
Replies: 3
Views: 129

Re: Outlook Addin: "Conversion failed to start" SOLVED

Hello Peter2,

I have just tested your issue with our Release Candidate version and the conversion was successful.

Our new version will be released in a few days, so please test the conversion again once the version is out.


Regards.
by Dimitar - Tracker Supp
Thu Oct 31, 2019 10:34 am
Forum: PDF-XChange Editor
Topic: MS Office 2019 integration SOLVED
Replies: 5
Views: 266

Re: MS Office 2019 integration SOLVED

Hello Fritz,

Our products are fully compatible with this version of the MS Office.

Regards.
by Dimitar - Tracker Supp
Mon Oct 28, 2019 2:46 pm
Forum: PDF-XChange Editor
Topic: Conversion from pdf to word/excel turns really wonky
Replies: 5
Views: 425

Re: Conversion from pdf to word/excel turns really wonky

Hello kaguyapicaro, Thank you. This time I got the file. I will need one day to investigate the problem and get back to you. As for the second problem, this is the first time I'm hearing of such a problem. For this case, we will need a sample file as well, because we can't analyze the situation with...
by Dimitar - Tracker Supp
Mon Oct 28, 2019 8:30 am
Forum: PDF-XChange Editor
Topic: Conversion from pdf to word/excel turns really wonky
Replies: 5
Views: 425

Re: Conversion from pdf to word/excel turns really wonky

Hello kaguyapicaro, I'm truly sorry for the delay but I'm having trouble finding your answer! Maybe it was filtered by some security software. Unfortunately, this is happening sometimes when there are attachments involved. Please before sending files to us please put them into an archive first, or i...
by Dimitar - Tracker Supp
Mon Oct 28, 2019 7:57 am
Forum: PDF-XChange Editor
Topic: strange behavior w/ fonts SOLVED
Replies: 7
Views: 535

Re: strange behavior w/ fonts SOLVED

Hello zakari,

In order to try to reproduce the issue at our end, we need information about what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Fri Oct 25, 2019 6:44 am
Forum: Office2PDF & MS Office Addin
Topic: Outlook Addin creates Error SOLVED
Replies: 10
Views: 1127

Re: Outlook Addin creates Error SOLVED

Hello Peter, We have a possible solution to this problem, but this solution requires a manual update until we release a version 8.0.334.0 that includes it. Until then, please replace this file: WebKit.dll that is located in this folder: C:\Program Files\Tracker Software\PDF-XChange Standard ...with ...
by Dimitar - Tracker Supp
Wed Oct 23, 2019 1:45 pm
Forum: PDF-XChange Editor
Topic: Font Name?
Replies: 7
Views: 608

Re: Font Name?

:-)
by Dimitar - Tracker Supp
Wed Oct 23, 2019 11:55 am
Forum: PDF-XChange Editor
Topic: All UI settings lost
Replies: 3
Views: 423

Re: All UI settings lost

Hello Joachim,

Could you please tell us on what Windows is you PDF Editor installed?

Also, do you use the latest version 8.0.333.0 of our products?

Regards.
by Dimitar - Tracker Supp
Wed Oct 23, 2019 11:46 am
Forum: PDF-XChange Viewer (End Users)
Topic: Hand-Tool on middle mouse button?
Replies: 1
Views: 554

Re: Hand-Tool on middle mouse button?

Hello Rapid4,

Welcome to our forum.

Unfortunately , no.

You can assign only keyboard keys combinations.

Regards.
by Dimitar - Tracker Supp
Wed Oct 23, 2019 11:43 am
Forum: PDF-XChange Editor
Topic: Some text not displaying
Replies: 3
Views: 420

Re: Some text not displaying

Hello neilmurrell, Welcome to our forum. Could you please tell us what version is your PDF Editor? You can see that under the Main menu -> Help -> About. Also, is it possible to send us a sample document with which you have this issue? If this is possible please send it to support@tracker-software.c...
by Dimitar - Tracker Supp
Tue Oct 22, 2019 1:04 pm
Forum: PDF-XChange Editor
Topic: Firewall in Closed network blocking Updates
Replies: 1
Views: 344

Re: Firewall in Closed network blocking Updates

Hello john,

Set you firewall to allow ports 80 and 443 for our website address:


image.png

Regards.
by Dimitar - Tracker Supp
Mon Oct 14, 2019 7:50 am
Forum: PDF-XChange Editor
Topic: V8 crashes
Replies: 1
Views: 166

Re: V8 crashes

Hello hbr,

Is it possible to tell us the exact version of your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Fri Oct 11, 2019 6:30 am
Forum: PDF-XChange Editor
Topic: Conversion from pdf to word/excel turns really wonky
Replies: 5
Views: 425

Re: Conversion from pdf to word/excel turns really wonky

Hello kaguyapicaro,

We have answered your email.

Please check your email and provide us with the requested details.

Regards.
by Dimitar - Tracker Supp
Thu Oct 10, 2019 9:10 am
Forum: PDF-XChange Editor
Topic: How to get the ribbon toolbar back
Replies: 3
Views: 128

Re: How to get the ribbon toolbar back

Hello Thalin,

The F8 key toggles the visibility of the main toolbar in the PDF Editor.
You have probably pressed F8 by accident at some point.

Regards.
by Dimitar - Tracker Supp
Thu Oct 10, 2019 6:21 am
Forum: PDF-XChange Editor
Topic: Always to next page in Fullscreen
Replies: 5
Views: 152

Re: Always to next page in Fullscreen

Hello ansali,

Thank you for your kind words.

We really try to make our products as user-friendly as possible. :-)


Regards.
by Dimitar - Tracker Supp
Thu Oct 10, 2019 6:17 am
Forum: PDF-XChange Editor
Topic: How to get the ribbon toolbar back
Replies: 3
Views: 128

Re: How to get the ribbon toolbar back

Hello Thalin,


Could you please press F8 or Ctrl + F8 and see if this resolves the problem?

Regards.
by Dimitar - Tracker Supp
Wed Oct 09, 2019 10:08 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Enhanced OCR plugin deactivated?
Replies: 1
Views: 412

Re: Enhanced OCR plugin deactivated?

Hello xchangeit, Except for the DEMO stamps that you will have on the converted documents, the new OCR has a trial period as well. This period is 30 days counted from the day of license purchase. When this period is over, you can't switch to this OCR anymore until a license is purchased. Regards.
by Dimitar - Tracker Supp
Wed Oct 09, 2019 10:04 am
Forum: PDF-XChange Editor
Topic: Attachment visibility
Replies: 1
Views: 72

Re: Attachment visibility

Hello labcottage,

Unfortunately, for the moment the answer is no.

You have to open the Attachments Pane in order to see if there is an attachment in the file.

Regards.
by Dimitar - Tracker Supp
Thu Oct 03, 2019 1:15 pm
Forum: PDF-XChange Editor
Topic: Dealing with Layers...
Replies: 13
Views: 866

Re: Dealing with Layers...

Hello Eric,

Yes, you will need to upgrade to the latest version in order to have this feature.

Only comments can be added in layers.

Regards.
by Dimitar - Tracker Supp
Wed Oct 02, 2019 11:54 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Known limitations for OCR? SOLVED
Replies: 4
Views: 513

Re: Known limitations for OCR? SOLVED

Hello Peter,

We are not aware of such an issue, also our products definitely do not have such limits!

Is it possible to send us a copy of that file to support@tracker-software.com
so we can investigate the reason for that problem?

Regards.
by Dimitar - Tracker Supp
Fri Sep 27, 2019 11:18 am
Forum: PDF-XChange Editor
Topic: logical page numbers
Replies: 41
Views: 2671

Re: logical page numbers

Hell Mark,

Could you please tell me whether the "Use logical page numbers" is still selected after the restart?

Also, could you please tell me what version is your PDF Editor?

Is it possible to send a screenshot of what you see at your end?


Regards.
by Dimitar - Tracker Supp
Thu Sep 26, 2019 12:06 pm
Forum: PDF-XChange Editor
Topic: Problem with IFilter Handler
Replies: 4
Views: 163

Re: Problem with IFilter Handler

Hello bobn0gfh,


Welcome to our forum.

Just to make sure that I'm understanding the problem correctly, could you please confirm that only the PDF files are missing in the Windows search results?

Could you please tell us the exact version of your PDF Editor and the Windows as well?

Regards.
by Dimitar - Tracker Supp
Tue Sep 24, 2019 2:25 pm
Forum: PDF-XChange Editor
Topic: PDFEncryption
Replies: 1
Views: 106

Re: PDFEncryption

Hello zakari.

Unfortunately, as you already know, this behavior is set by the PDF Specification.

Regards.
by Dimitar - Tracker Supp
Mon Sep 23, 2019 11:49 am
Forum: PDF-XChange Editor
Topic: Batch edit Bookmarks and Links zoom level
Replies: 7
Views: 193

Re: Batch edit link zoom level

Hello David,

Probably it will be an easy task to do but this depends on our developers.

We will forward your request to them and keep you posted how your request goes.

FR: 4913 - Batch editing of the zoom level links

Regards.
by Dimitar - Tracker Supp
Mon Sep 23, 2019 9:32 am
Forum: PDF-XChange Editor
Topic: Text box multiline is not working. The content is appearing in one straight line
Replies: 1
Views: 81

Re: Text box multiline is not working. The content is appearing in one straight line

Hello yesbees,

Could you please send us a screenshot of what you see at your end?

Also, could you please tell us how did you create the file, and what version is your PDF Editor?

Regards.
by Dimitar - Tracker Supp
Wed Sep 18, 2019 10:16 am
Forum: PDF-XChange Editor
Topic: [Feature Request] Locate tab position when draging file into PDF-XChange Editor
Replies: 1
Views: 300

Re: [Feature Request] Locate tab position when draging file into PDF-XChange Editor

Hello netsonicyxf,

For the moment this is not possible but we will forward your request to our team of developers for consideration.

Regards.
by Dimitar - Tracker Supp
Thu Aug 29, 2019 9:00 am
Forum: PDF-XChange Editor
Topic: Additional Metadata
Replies: 3
Views: 206

Re: Additional Metadata

Hello standish-001,

Please try this option during the conversion and see if it works for you:


image.png
image.png
image.png


I hope this helps.



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 2:26 pm
Forum: PDF-XChange Editor
Topic: Unknown Text encoding preventing doing search in docs
Replies: 5
Views: 154

Re: Unknown Text encoding preventing doing search in docs

Unfortunately, sometimes there are such news :-)


Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:27 pm
Forum: PDF-XChange Editor
Topic: Advanced search profile (suggestion)
Replies: 8
Views: 455

Re: Advanced search profile (suggestion)

Hello Bernard,

Thank you for the feedback on our product productivity.

Currently, this is not possible, but we will make an internal Feature Request ticket,
and send it to our developers for consideration.



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:18 pm
Forum: PDF-XChange Editor
Topic: Unknown Text encoding preventing doing search in docs
Replies: 5
Views: 154

Re: Unknown Text encoding preventing doing search in docs

Hello,

The printed text from the Chrome browser is not actually a text.

Please read this article in order to understand why is this happening:


https://www.tracker-software.com/knowle ... gle-Chrome



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:15 pm
Forum: PDF-XChange Editor
Topic: Where do I find a list of features available without license?
Replies: 1
Views: 125

Re: Where do I find a list of features available without license?

Hello FrankBusse,

You can find the list with the free features under every product:



image.png

https://www.tracker-software.com/produc ... nge-editor



Also, you can hide all the paid features in your PDF Editor:
image.png



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 8:57 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(ocr): black text on noise background
Replies: 7
Views: 446

Re: question(ocr): black text on noise background

Hello SashaChernykh,

Since this affects the work process of our customers this problem is with high priority.

But we can not give an exact date when this issue will be resolved since this OCR engine is developed and supported by external developers.

Regards.
by Dimitar - Tracker Supp
Tue Aug 27, 2019 1:10 pm
Forum: PDF-XChange Editor
Topic: PDF Files take a long time to print
Replies: 3
Views: 170

Re: PDF Files take a long time to print

Hello Thomas, I was able to reproduce the problem at my end. I sent your file to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possib...
by Dimitar - Tracker Supp
Mon Aug 26, 2019 12:43 pm
Forum: PDF-XChange Editor
Topic: Suggestion for Bates Numbering
Replies: 1
Views: 115

Re: Suggestion for Bates Numbering

Hello marceepoo,

It is enough that you are sharing your request here with us.

We will make an internal Feature Request ticket and send it to our developers for consideration.

Thank you for your feedback on our product usability and productivity.

Regards.
by Dimitar - Tracker Supp
Mon Aug 26, 2019 12:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Black boxes around edits and comments?
Replies: 5
Views: 384

Re: Black boxes around edits and comments?

Hello All,

Usually, this is happening with files printed from Autocad.

Regards.
by Dimitar - Tracker Supp
Mon Aug 26, 2019 11:39 am
Forum: PDF-XChange Editor
Topic: PDF Files take a long time to print
Replies: 3
Views: 170

Re: PDF Files take a long time to print

Hello Thomas,

Is it possible to send us one of the files with which you have this issue to support@tracker-software.com.

We need the file from which you are printing the PDF so we can investigate the reason for this issue.

Regards.
by Dimitar - Tracker Supp
Fri Aug 23, 2019 11:59 am
Forum: PDF-XChange Editor
Topic: Error [System]: Unspecified Error - Cannot Open Document
Replies: 9
Views: 403

Re: Error [System]: Unspecified Error - Cannot Open Document

Hello movxyz, Could you please try this procedure for clean installation of our products: I've numbered the steps below to make them easier to follow. 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a very lar...