Search found 428 matches

by Dimitar - Tracker Supp
Fri Apr 20, 2018 1:58 pm
Forum: PDF-XChange Editor
Topic: Creating a Digital ID Build 324.3
Replies: 25
Views: 2059

Re: Creating a Digital ID Build 324.3

Hello Arnold, They are your settings. I have just switch to the Ribbon interface during the tests I have made. Anyway, I do not think this affects the situation that causes the error message you get. The signing is working fine under my environment so we need to investigate the cause for the error u...
by Dimitar - Tracker Supp
Fri Apr 20, 2018 1:06 pm
Forum: PDF-XChange Viewer (End Users)
Topic: bigger tools symbols
Replies: 1
Views: 687

Re: bigger tools symbols

Hello csksi, Welcome to our forum. I hope you will enjoy your stay. You can customize the user interface under the menu View -> Customize User Interface: customizingUI.png Please note that the PDF-XChange Viewer is quite old product and it is discontinued, so that I strongly recommend updating your ...
by Dimitar - Tracker Supp
Fri Apr 20, 2018 12:54 pm
Forum: PDF-XChange Print Drivers
Topic: Bug in Save dialog
Replies: 20
Views: 1689

Re: Bug in Save dialog

Hello Ovg,

Looks like something is blocking the change in the registry.
Could you please tell what kind of security software do you have, and is there a some system cleaning software installed on your computer like CCleaner or similar?


Regards.
by Dimitar - Tracker Supp
Fri Apr 20, 2018 12:48 pm
Forum: PDF-XChange Editor
Topic: Creating a Digital ID Build 324.3
Replies: 25
Views: 2059

Re: Creating a Digital ID Build 324.3

Hello Arnold, This is the result from my test: sign1.png sign2.png sign3.png sign4.png Аs can be seen from screenshots, signing the document passed successfully in Windows 7 Pro SP1 x64 environment, with your settings applied. This result means the there is some problem with your Windows 7 that need...
by Dimitar - Tracker Supp
Fri Apr 20, 2018 12:20 pm
Forum: PDF-XChange Editor
Topic: Bug: 325.0 - 'Save as Optimized' Options not saving.
Replies: 32
Views: 2248

Re: Bug: 325.0 - 'Save as Optimized' Options not saving.

Hell Arnold,

This is the result from my test:
imported_sets_XP.png
The settings from the screenshot was imported but under the name PostJobs.

Could you please tell me is this one of the profiles that you have saved earlier or the default values that you have set for the the test?

Regards.
by Dimitar - Tracker Supp
Fri Apr 20, 2018 8:40 am
Forum: PDF-Tools
Topic: Number Pages function fot thumbnails
Replies: 6
Views: 1069

Re: Number Pages function fot thumbnails

Hello zeke821, Welcome to our forum. I hope you will enjoy your stay. Could you please explain in details what you meant by "change automatically"? Pages under replacements start from 1 or does anything else happen with numbering? Can you send us a screenshot of what you see? Could you please send u...
by Dimitar - Tracker Supp
Fri Apr 20, 2018 8:21 am
Forum: PDF-XChange Editor
Topic: Automatic Fillable Form Field Detection
Replies: 18
Views: 970

Re: Automatic Fillable Form Field Detection

Hello claude,

Thank you for bringing this information.



Hello benefit commerce group,

If you need further assistance please ask.

Regards.
by Dimitar - Tracker Supp
Fri Apr 20, 2018 8:14 am
Forum: PDF-XChange Editor
Topic: Creating a Digital ID Build 324.3
Replies: 25
Views: 2059

Re: Creating a Digital ID Build 324.3

Hello Arnold,

Could you please try to install the certificate in your system and see if the see Certificate from System Store works?
Also, could you please export you program settings and send it to us at support@tracker-software.com
or as attachment to your reply of this post. Thanks.

Regards.
by Dimitar - Tracker Supp
Fri Apr 20, 2018 8:06 am
Forum: PDF-XChange Viewer (End Users)
Topic: printing bank statement shows black boxes
Replies: 1
Views: 511

Re: printing bank statement shows black boxes

Hello nickcasa, Could you please confirm that you are using version 2.5.322.8 of the PDF-Viewer? You can see that under the menu Help -> About. Also, could you please send us a screenshot of what you see at your end? Also, we would appreciate if you could send us the bank statement itself for furthe...
by Dimitar - Tracker Supp
Fri Apr 20, 2018 7:22 am
Forum: PDF-XChange Editor
Topic: Unexpected filename displayed
Replies: 7
Views: 597

Re: Unexpected filename displayed

Hello Bob,

Could you please try to reset your program setting to the default values and see if this corrects the issue.
This can be done under the Main menu -> File -> Reset Settings:
reset.png
I hope this helps.

Regards.
by Dimitar - Tracker Supp
Fri Apr 20, 2018 7:09 am
Forum: PDF-XChange Print Drivers
Topic: Bug in Save dialog
Replies: 20
Views: 1689

Re: Bug in Save dialog

Hello Ovg,

Could you tell me if you have upgraded an old version to 7.0.325 or installed it clean?

Also, could you please tell me from which software do you try to print using the Standard drivers.


Regards.
by Dimitar - Tracker Supp
Fri Apr 20, 2018 6:51 am
Forum: PDF-XChange Editor
Topic: Bug: 325.0 - 'Save as Optimized' Options not saving.
Replies: 32
Views: 2248

Re: Bug: 325.0 - 'Save as Optimized' Options not saving.

Hello Arnold and Special, Could you please do the following: Set few values to your optimization settings, and save optimized PDF file. Send us a screenshot of the values that you have set. Export the program settings and send us the exported file along with the screenshot to support@tracker-softwar...
by Dimitar - Tracker Supp
Thu Apr 19, 2018 10:29 am
Forum: PDF-XChange Editor
Topic: Bug: 325.0 - 'Save as Optimized' Options not saving.
Replies: 32
Views: 2248

Re: Bug: 325.0 - 'Save as Optimized' Options not saving.

Hello Arnold, The Save As Optimized settings are exported during Program Settings exportation. These are the settings from my other computer from which I have made the previous screenshot: OPTI_SETHINGS.png ..and as you can see they are transferred. If this does not work with you, the problem is som...
by Dimitar - Tracker Supp
Thu Apr 19, 2018 10:04 am
Forum: PDF-XChange Editor
Topic: Bug: 325.0 - 'Save as Optimized' Options not saving.
Replies: 32
Views: 2248

Re: Bug: 325.0 - 'Save as Optimized' Options not saving.

Ok Arnold.

We are here to help. If you need further assistance just ask.

Regards.
by Dimitar - Tracker Supp
Thu Apr 19, 2018 9:19 am
Forum: PDF-XChange Editor
Topic: Creating a Digital ID Build 324.3
Replies: 25
Views: 2059

Re: Creating a Digital ID Build 324.3

Hello Arnold, I was able to reproduce the problem at my end under Windows XP Pro x86 environment. (When I choose the PFX file to sign the document, the PDF Editor ask me for the password and then nothing happens.) As a workaround please install the certificate in your system ( double-click on the PF...
by Dimitar - Tracker Supp
Thu Apr 19, 2018 8:30 am
Forum: PDF-XChange Editor
Topic: Bug: 325.0 - 'Save as Optimized' Options not saving.
Replies: 32
Views: 2248

Re: Bug: 325.0 - 'Save as Optimized' Options not saving.

Hello Arnold, These are the default values. My settings are the same at 7.0.325. I'm sorry for asking you this, but did you try to save your settings, after you have made changes, from Save Current Settings menu? If you have not, please do, and see if this works at your end: save_settings.png save_s...
by Dimitar - Tracker Supp
Wed Apr 18, 2018 10:35 am
Forum: PDF-XChange Viewer (End Users)
Topic: OCR pages operation not possible: No languages and OK button greyed out
Replies: 1
Views: 553

Re: OCR pages operation not possible: No languages and OK button greyed out

Hello mattad, Please make a clean install of the PDF-XChange Viewer. This is done by uninstalling the currently installed version and installing the one from this link: http://downloads.pdf-xchange.com/PDFXVwer.zip After the uninstalation please restart your computer. After you have installed the ve...
by Dimitar - Tracker Supp
Thu Apr 12, 2018 8:00 am
Forum: PDF-XChange Editor
Topic: moving text box
Replies: 1
Views: 141

Re: moving text box

Hello shay_rosner,

Could you please go to Main menu -> Comment and click on Select Comments, and see if you can drag your text boxes:

text_box.png

I hope this helps.


Regards.
by Dimitar - Tracker Supp
Thu Apr 12, 2018 7:15 am
Forum: PDF-XChange Editor
Topic: Saving links in 'save as optimized'
Replies: 4
Views: 577

Re: Saving links in 'save as optimized'

Hello claude, I have conducted several test but I was unable to reproduce your problem at my end. links_test.png Could you please make sure you have checked "Discard User Data". Also, could you please send us the original file ( the file before the optimization ) to support@tracker-software.com for ...
by Dimitar - Tracker Supp
Wed Apr 11, 2018 1:14 pm
Forum: PDF-XChange Editor
Topic: Opening file problems
Replies: 3
Views: 181

Re: Opening file problems

Hello John,

Please update your version to 7.0.324.3 and see if your problem is resolved.


You can download it from this link:

http://downloads.pdf-xchange.com/PDFXVE7.zip


Regards.
by Dimitar - Tracker Supp
Wed Apr 11, 2018 12:59 pm
Forum: PDF-XChange Editor
Topic: Opening file problems
Replies: 3
Views: 181

Re: Opening file problems

Hello John,


Welcome to our forum. I hope you enjoy the stay.

Could you please tell me what version of the PDF Editor do you use?

You can see that under the Main menu -> Help -> About window.

Regards.
by Dimitar - Tracker Supp
Tue Apr 10, 2018 12:46 pm
Forum: PDF-XChange Editor
Topic: V7 printer error
Replies: 5
Views: 365

Re: V7 printer error

Hello MlaHaak,

In most cases, they are not necessary.
But under some network structures and path to TEMP folder, different from the standard, it is sometimes necessary.

Regards.
by Dimitar - Tracker Supp
Thu Apr 05, 2018 12:45 pm
Forum: PDF-XChange Editor
Topic: PDF missing text/tables/images after inactivity, SD card
Replies: 11
Views: 1063

Re: PDF missing text/tables/images after inactivity, SD card

Hello chrisoutwright, If this problem occurs again, please follow this procedure described here: Please download the attached pxe_dump.zip and unpack it into an empty folder. You will get 2 files: procdump.exe (an utility to make advanced memory dumps, it is certified and signed by Microsoft) pxe_du...
by Dimitar - Tracker Supp
Mon Apr 02, 2018 1:30 pm
Forum: PDF-XChange Editor
Topic: screen resolution issues
Replies: 3
Views: 212

Re: screen resolution issues

You are welcome :-)
by Dimitar - Tracker Supp
Mon Apr 02, 2018 9:38 am
Forum: PDF-XChange Editor
Topic: screen resolution issues
Replies: 3
Views: 212

Re: screen resolution issues

Hello cospelka,

Could you please go to Main menu -> Preferences -> General -> UI Scaling and set the value to System Scale:
UIScale.png
I hope this helps.

Regards.
by Dimitar - Tracker Supp
Mon Apr 02, 2018 8:37 am
Forum: PDF-XChange Editor
Topic: Summarzing comments, extracting highlighted text
Replies: 74
Views: 32580

Re: Summarzing comments, extracting highlighted text

Hello standish,

Welcome to our forum. I hope you enjoying your stay.

The quickest and most accurate way to get the information you need is to ask in the topic directly related to the issue.

That's why I allowed myself to move your post into this discussion.


Regards.
by Dimitar - Tracker Supp
Tue Mar 27, 2018 12:45 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor Plus vs. WIN7 64bit
Replies: 1
Views: 156

Re: PDF-XChange Editor Plus vs. WIN7 64bit

Hello blockzeitwilli, Welcome to our forum. I think you also sent an email to support@tracker-software.com with this issue. That is what I wrote to you there: Could you please upgrade your Pdf-XChange Pro to our latest version, and see if your problem is resolved. Before you install the latest versi...
by Dimitar - Tracker Supp
Tue Mar 27, 2018 8:28 am
Forum: PDF-XChange Editor
Topic: Old icons in new Editor?
Replies: 1
Views: 211

Re: Old icons in new Editor?

Hello ZoNi, Unfortunately you cannot make the icons look like the ones from the Viewer, but you can switch to classic menu toolbar. This is done under the Main menu -> UI Option: UI.png You can also customize the Theme and the toolbars, to make them less boring ;-) This is done under the Main menu -...
by Dimitar - Tracker Supp
Tue Mar 27, 2018 6:56 am
Forum: PDF-XChange Editor
Topic: Problem printing borders
Replies: 3
Views: 259

Re: Problem printing borders

Hello jsmirch,

Our programmers said, the issue would be resolved in the new version 7.0.325


Regards.

:-)
by Dimitar - Tracker Supp
Mon Mar 26, 2018 10:07 am
Forum: PDF-XChange Editor
Topic: Problem printing borders
Replies: 3
Views: 259

Re: Problem printing borders

Hello jsmirch,

Thank you for the report.

We were able to reproduce the problem at our end.

I have forward this issue to our team of developers for further investigation and posible fix.

For now, as workaround, please use the "Print As Image" option.

Regards.
by Dimitar - Tracker Supp
Thu Mar 22, 2018 1:53 pm
Forum: PDF-XChange Editor
Topic: Font being blocked out
Replies: 5
Views: 628

Re: Font being blocked out

Hello kjensen,

Thanks for the useful information.

This solution may be helpful to other users with a similar problem.


Best regards.
by Dimitar - Tracker Supp
Wed Mar 21, 2018 2:20 pm
Forum: PDF-XChange Editor
Topic: resetForm doesn't work the same as in adobe acrobat reader
Replies: 5
Views: 526

Re: resetForm doesn't work the same as in adobe acrobat reader

Hello SanidadJCYL,

We're glad your problem has been resolved.

Best regards.
by Dimitar - Tracker Supp
Wed Mar 21, 2018 2:18 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Page link does not work
Replies: 7
Views: 975

Re: Page link does not work

Rob,

Could you please send us an example file or link to a file, so we can investigate this issue?

Thanks.

Best regards.
by Dimitar - Tracker Supp
Wed Mar 21, 2018 1:50 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Page link does not work
Replies: 7
Views: 975

Re: Page link does not work

Hello Rob,

Welcome to our forum.

Could you please try to update your PDF Editor to our latest version 7.0.324.3, and see if this solves your problem?

You can download it at this location:

https://www.tracker-software.com/produc ... nge-editor


Best regards.
by Dimitar - Tracker Supp
Wed Mar 21, 2018 11:42 am
Forum: PDF-XChange Editor
Topic: Web Capture Feature
Replies: 5
Views: 548

Re: Web Capture Feature

Hello soti84, If you have installed our PDF Editor you should have PDF-XChange Lite printer installed on your system also. The Lite print driver could be used to print the web page into a PDF file. This can be done by the following way: Open the desired web page and go to FIle -> Print under the mai...
by Dimitar - Tracker Supp
Tue Mar 20, 2018 10:31 am
Forum: PDF-Tools
Topic: downloaded file where?
Replies: 5
Views: 661

Re: downloaded file where?

Hello winkelmann, Could you give us a little more details about your computer configuration, and do you have any security software installed? Also, is your user profile have admin rights? One more thing, could you please try to start the Updater with Run As Administrator, to see if there will be any...
by Dimitar - Tracker Supp
Tue Mar 20, 2018 10:11 am
Forum: PDF-XChange Editor
Topic: View
Replies: 4
Views: 513

Re: View

Hello Zacchia,

Could you please try to disable these two options from Page Display:
restore.png


You can find them under the Main menu -> File -> Preferences -> Page Display.


EDIT: I'm glad to hear that your problem has been resolved. :-)



Best regards.
by Dimitar - Tracker Supp
Tue Mar 20, 2018 8:06 am
Forum: PDF-XChange Editor
Topic: Cancellare logo
Replies: 1
Views: 351

Re: Cancellare logo

Hello ValerioRizzolo,

Please take a look at this article:

https://www.tracker-software.com/knowle ... they-there


I hope this helps.


Best regards.
by Dimitar - Tracker Supp
Tue Mar 20, 2018 7:49 am
Forum: PDF-XChange Editor
Topic: Trial version, can't see my cursor
Replies: 5
Views: 316

Re: Trial version, can't see my cursor

Hello Shorty81,

Could you please set the value of the UI Scaling to System Scale, and see if your problem is resolved.

You can find this setting, under the Main menu -> File -> Preferences -> General -> UI Scaling:

UIScale.png
Hopefully that does fix the problem!


Best regards.
by Dimitar - Tracker Supp
Mon Mar 19, 2018 2:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: BUG: Child windows not created based on main Windows current location
Replies: 1
Views: 533

Re: BUG: Child windows not created based on main Windows current location

Hello CEmsen,


Welcome to our forum.

Could you please send us a screenshot , so we can see what you see at your end?

Best regards.
by Dimitar - Tracker Supp
Mon Mar 19, 2018 9:56 am
Forum: PDF-XChange Editor
Topic: Trial version, can't see my cursor
Replies: 5
Views: 316

Re: Trial version, can't see my cursor

Hello Shorty81, Could you please tell me, what version of the PDF Editor do you use? You can see that under the Main menu -> Help -> About. This is known issue, that is fixed in our latest version 7.0.324.3. You can download it at this location: https://www.tracker-software.com/product/pdf-xchange-e...
by Dimitar - Tracker Supp
Wed Mar 14, 2018 8:49 am
Forum: PDF-XChange Editor
Topic: Coloring and printing issues
Replies: 28
Views: 1913

Re: Coloring and printing issues

Hello Sven,

Welcome to our forum.

Could you please try to change the Driver Mode to XPS, and see if it has some influence on your problem.
This could be done under the PDF-XChange Standard -> Printing Preferences:

XPS.png
Best regards.
by Dimitar - Tracker Supp
Mon Mar 12, 2018 3:12 pm
Forum: PDF-XChange Editor
Topic: V7 slow print preview
Replies: 6
Views: 548

Re: V7 slow print preview

Hello MlaHaak, Could you please give me some more information about your configuration. I'm interested in how many gigabytes is the system memory, CPU make and model, Is your OS installed on SSD hard disk or on normal HDD? Also, could you please tell me the model of the video card, and how much vide...
by Dimitar - Tracker Supp
Mon Mar 12, 2018 2:47 pm
Forum: PDF-XChange Editor
Topic: Print Preview and Printout is missing shapes
Replies: 11
Views: 544

Re: Print Preview and Printout is missing shapes

Hello cioma,

I'm glad to hear that your problem is resolved.

Best regards.
by Dimitar - Tracker Supp
Mon Mar 12, 2018 2:42 pm
Forum: PDF-XChange Editor
Topic: V7 printer error
Replies: 5
Views: 365

Re: V7 printer error

Hello MlaHaak, The structure of the program in version 7 is different from version 6. Most likely your system accepts it as a new program and sets new settings for access to system folders. Also, in your system, the standard path to the TEMP folder has been changed. Could you please tell me, did you...
by Dimitar - Tracker Supp
Mon Mar 12, 2018 2:14 pm
Forum: PDF-XChange Editor
Topic: V7 printer error
Replies: 5
Views: 365

Re: V7 printer error

Hello MlaHaak, Welcome to our forum. This is a known issue that is related to folder access rights. Please take a look at this forum discussion and let me know if the solution provided there solves your problem. https://forum.tracker-software.com/viewtopic.php?p=100693#p100693 You have to change the...
by Dimitar - Tracker Supp
Mon Mar 12, 2018 2:09 pm
Forum: PDF-XChange Editor
Topic: Measurement export
Replies: 5
Views: 331

Re: Measurement export

Hello nasi,


Unfortunately, at the moment our software can not automate this.
We will see what we can do about this in our future builds.


Best regards.
by Dimitar - Tracker Supp
Mon Mar 12, 2018 1:17 pm
Forum: PDF-XChange Editor
Topic: Print Preview and Printout is missing shapes
Replies: 11
Views: 544

Re: Print Preview and Printout is missing shapes

Hello cioma, It seems like the problem here is how this driver handle the tasks submitted by the Editor. It's safe to state that the problem is not in the PDF editor, because it would be the same with the other printer. Could you please try to enable the Print As Image option and see if this will re...
by Dimitar - Tracker Supp
Mon Mar 12, 2018 11:02 am
Forum: PDF-XChange Editor
Topic: Measurement export
Replies: 5
Views: 331

Re: Measurement export

Hello nasi,

I'm glad to hear that this feature works for you. :-)

Yes, it's fixed. Once the data is exported, you can open it in EXCEL and change whatever you want.

Best regards.
by Dimitar - Tracker Supp
Mon Mar 12, 2018 10:45 am
Forum: PDF-XChange Editor
Topic: Print Preview and Printout is missing shapes
Replies: 11
Views: 544

Re: Print Preview and Printout is missing shapes

Hello cioma, From this information, it can be concluded that the problem is indeed in the printer drivers. Please go to the printer manufacturer's page and download a newer version, if available. If you already have the latest versions - can you please try with the PS drives for the problematic devi...