Search found 428 matches

by Dimitar - Tracker Supp
Mon Oct 22, 2018 11:07 am
Forum: PDF-XChange Editor
Topic: Display and add commands to Custom Toolbar
Replies: 1
Views: 212

Re: Display and add commands to Custom Toolbar

Hello gopher_everett,

You can add any tool or feature by just dragging it out of commands menu:
customizing_menu.png
You can put them anywhere including the toolbar you have created.


The document toolbar controls this menu:
document_toolbar.png
I hope this helps.

Regards.
by Dimitar - Tracker Supp
Fri Oct 19, 2018 3:46 pm
Forum: PDF-XChange Print Drivers
Topic: odd issues with b/w and color and Revit
Replies: 9
Views: 2345

Re: odd issues with b/w and color and Revit

Hello ketter,

Could you please show us what you see at your end?

Also, could you please change you print setting according to this screenshot and try again to print:
1.png
Regards
by Dimitar - Tracker Supp
Fri Oct 19, 2018 3:32 pm
Forum: PDF-XChange Editor
Topic: Print preview bug
Replies: 13
Views: 837

Re: Print preview bug

Hello ketter, Could you please give us a little more details about the printer. We need make, model and a link to the drivers that you currently have installed on you computer? Also, could you please show us how do you set up the black and white printing? This is the result from my HP Laser Jet: bla...
by Dimitar - Tracker Supp
Fri Oct 19, 2018 3:24 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with file association
Replies: 5
Views: 1306

Re: Problem with file association

Hello rk3dnp,

What message do you get when you try to change the file association?

Regards
by Dimitar - Tracker Supp
Wed Oct 17, 2018 9:35 am
Forum: PDF-XChange Editor
Topic: printing problem since last update
Replies: 3
Views: 261

Re: printing problem since last update

Hello PolTanghe,

I was able to reproduce the problem at my end.

This problem will be sent to our developers for further investigation.


Could you please try to enable "Print As Image" and see if this works as a workaround:
print_as_image.png

Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 1:54 pm
Forum: PDF-XChange Editor
Topic: PDF 1.3 shown white
Replies: 1
Views: 189

Re: PDF 1.3 shown white

Hello mkit, Our products support 1.3 PDF files. Is it possible to send us an example file with which you have this issue so we can investigate the reason for this issue. Please send it to: support@tracker-software.com Also, is it possible to tell us what version is your PDF Editor.You can see that u...
by Dimitar - Tracker Supp
Tue Oct 09, 2018 1:00 pm
Forum: PDF-XChange Editor
Topic: Open MS Office files WITHOUT XPS add-in?
Replies: 35
Views: 2277

Re: Open MS Office files WITHOUT XPS add-in?

Hello DolphinMann,

We are glad to hear that. :-)

Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 12:33 pm
Forum: PDF-XChange Editor
Topic: Printing with errors SOLVED
Replies: 3
Views: 351

Re: Printing with errors SOLVED

Hello Joerg Gerlach, One user had a similar problem. We have sent all the information about these issues to our developers for further investigation. When there is development on this problem we will contact you. Thank you for your patience and understanding while we are doing our best to solve the ...
by Dimitar - Tracker Supp
Tue Oct 09, 2018 12:23 pm
Forum: PDF-XChange Editor
Topic: Pdf Initial Display is always first page
Replies: 9
Views: 601

Re: Pdf Initial Display is always first page

Hello jamrov,

Did you try the portable 7.0.327?

If you have not, could you please try it, and let us know if you have the same problem.

You can download it from this link:

http://downloads.pdf-xchange.com/PDFXEdit7_Portable.zip



Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 11:18 am
Forum: PDF-XChange Editor
Topic: 3D PDF FILE VIEWING?
Replies: 13
Views: 930

Re: 3D PDF FILE VIEWING?

Hello Wetropa,

Is it possible to send us a few example files so we can see what we can do about this issue?
Please send us the files to: support@tracker-software.com


Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 9:16 am
Forum: PDF-Tools
Topic: Autostart folder observation
Replies: 3
Views: 952

Re: Autostart folder observation

Hello tanosky,

Could you please tell us the exact version of your PDF Tools?
Also, could you please send us a screenshot of the setup window so we can see what settings did you set?

Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 8:42 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor Plus Portable and Google Drive Issue
Replies: 7
Views: 513

Re: PDF-XChange Editor Plus Portable and Google Drive Issue

Hello,

Yes, but we are still making improvements.
That's why we do appreciate any feedback. :-)


Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 8:39 am
Forum: PDF-XChange Viewer (End Users)
Topic: FIND RGB value of text
Replies: 5
Views: 1193

Re: FIND RGB value of text

Hello kravitej9,

You are welcome.

Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 7:53 am
Forum: PDF-XChange Editor
Topic: 327.0 pasted image bug
Replies: 5
Views: 504

Re: 327.0 pasted image bug

Hello pid, Unfortunately, I was unable to reproduce the problem at my end. Could you please give us more information about your computer environment? We need information about your Windows, CPU, Video card, RAM, hard disk... Also, did you upgrade your PDF Editor to the latest version or you made a c...
by Dimitar - Tracker Supp
Tue Oct 09, 2018 7:40 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor Plus Portable and Google Drive Issue
Replies: 7
Views: 513

Re: PDF-XChange Editor Plus Portable and Google Drive Issue

Hello HOTGA,

We have made some progress:

Side by side view of the same document.
Document_Split.png
Side by side view of different documents.
documents_tabs.png

We are still working on the PDF comparison feature.

Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 7:28 am
Forum: PDF-XChange Print Drivers
Topic: "Show save as dialogue" not working
Replies: 12
Views: 1926

Re: "Show save as dialogue" not working

Hello Björn,

We are glad to hear that. :-)

Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 7:24 am
Forum: PDF-XChange Editor
Topic: Greyscale Scans Very Faint
Replies: 5
Views: 377

Re: Greyscale Scans Very Faint

Hello ksnyder,

You can set different scan settings until you are satisfied by the result:


scan.png
Also, you can choose the correct color profile under this menu:
color_management.png
I advise you to choose form the ones that your scanner software has added.

I hope this helps.


Regards.
by Dimitar - Tracker Supp
Tue Oct 09, 2018 6:50 am
Forum: PDF-XChange Viewer (End Users)
Topic: FIND RGB value of text
Replies: 5
Views: 1193

Re: FIND RGB value of text

Hello kravitej9, If the text is added as a comment In the PDF Viewer you can find the text properties under this menu: Select the text and press the right mouse button and choose Properties. text_properties_viewer1.png When you are over the color you will see the HEX code of the text color, but when...
by Dimitar - Tracker Supp
Tue Oct 09, 2018 6:10 am
Forum: PDF-XChange Editor
Topic: 3D PDF FILE VIEWING?
Replies: 13
Views: 930

Re: 3D PDF FILE VIEWING?

Hello Wetropa,

Our latest versions already support 3D PDF files.

Please upgrade your software and try again to open your 3D files.

https://www.tracker-software.com/product/downloads


Regards.
by Dimitar - Tracker Supp
Mon Oct 08, 2018 1:28 pm
Forum: PDF-XChange Editor
Topic: Orientation of the guide lines
Replies: 12
Views: 620

Re: Orientation of the guide lines

Hello Daniel,

Do you mean that when you add a guide line and you set it to start from 0, she starts from the other end and not from the 0?


Regards.
by Dimitar - Tracker Supp
Mon Oct 08, 2018 9:22 am
Forum: PDF-Tools
Topic: PDF-Tools batch printing to PDF with Acrobat Reader
Replies: 3
Views: 994

Re: PDF-Tools batch printing to PDF with Acrobat Reader

Hello Sam Chen,

Is it possible to send us one of the files, with which you have this issue?

Please send it to support@tracker-software.com.

We need this file so we can investigate the reason for this issue.


Regards.
by Dimitar - Tracker Supp
Mon Oct 08, 2018 8:23 am
Forum: PDF-XChange Editor
Topic: Orientation of the guide lines
Replies: 12
Views: 620

Re: Orientation of the guide lines

Hello Daniel,

You have probably enabled bottom-up axis.

Please click on this menu and remove the tick on the "Bottom-Up Axis":

grid.png


Regards.
by Dimitar - Tracker Supp
Thu Oct 04, 2018 1:04 pm
Forum: PDF-XChange Editor
Topic: build 327.0 text rendering
Replies: 34
Views: 1950

Re: build 327.0 text rendering

Hello Peter 123, Thanks for preferring our product :-) I have tried to reproduce your situation based on the instructions you gave me and this is the result: 326.1_fit_visual.png 327_fit_visual.png 326.1_Actual_Size.JPG 327_Actual_Size.JPG I still can't see what you see but I think the difference in...
by Dimitar - Tracker Supp
Thu Oct 04, 2018 8:01 am
Forum: PDF-XChange Editor
Topic: insert a tab character in text
Replies: 15
Views: 733

Re: insert a tab character in text

Hello Claire,

This functionality is added to our latest version 7.0.327.0

Please update your software.

https://www.tracker-software.com/product/downloads


Regards.
by Dimitar - Tracker Supp
Thu Oct 04, 2018 7:16 am
Forum: PDF-XChange Editor
Topic: build 327.0 text rendering
Replies: 34
Views: 1950

Re: build 327.0 text rendering

Hello Peter 123, Could you please send us a screenshot of what you see at your end? To be honest, for me is very difficult to find a difference how your document looks in different PDF viewers. For me, the text looks ok in every program that I have tried. Please zoom the document to 200% or 300% whe...
by Dimitar - Tracker Supp
Tue Oct 02, 2018 9:15 am
Forum: PDF-XChange Editor
Topic: Verions 327 Plugins
Replies: 1
Views: 203

Re: Verions 327 Plugins

Hello Arnold,

Unfortunately, the plugin is missing indeed.
3d_pliugin.png
I will forward this issue to our developers for further investigation.

Thank you for the report.

Regards.
by Dimitar - Tracker Supp
Tue Oct 02, 2018 7:14 am
Forum: PDF-XChange Editor
Topic: Paste object at exactly the same page position as when it was copied
Replies: 3
Views: 316

Re: Paste object at exactly the same page position as when it was copied

Hello gopher_everett, I have tried to copy and paste few text boxes and they ended up at the same place at the new document: copying_textboxes.png In order to place them into the same place, just do not click on the page but paste them directly from the clipboard. We have a newer build which is avai...
by Dimitar - Tracker Supp
Tue Oct 02, 2018 6:19 am
Forum: PDF-XChange Editor
Topic: Text Selection in RTL text
Replies: 8
Views: 627

Re: Text Selection in RTL text

Hello yossizahn,

We are glad that your problem is resolved.

Regards.
by Dimitar - Tracker Supp
Mon Oct 01, 2018 2:03 pm
Forum: PDF-XChange Viewer (End Users)
Topic: internet explorer add in SOLVED
Replies: 3
Views: 1515

Re: internet explorer add in SOLVED

Hello thenelson, Could you please try the following procedure for clean reinstall: I've numbered the steps below to make them easier to follow: 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a very large part...
by Dimitar - Tracker Supp
Mon Oct 01, 2018 12:13 pm
Forum: PDF-XChange Editor
Topic: Change size of toolbar icons...
Replies: 7
Views: 668

Re: Change size of toolbar icons...

Hello coba,

I'm sorry we did not help you much on this issue. :-(

All we can do is to create a feature request and send it to our team of developers to consider adding icon resizing functionality in the future. :-)

Regards.
by Dimitar - Tracker Supp
Mon Oct 01, 2018 7:36 am
Forum: PDF-XChange Editor
Topic: Mouse Click Questions
Replies: 27
Views: 1345

Re: Mouse Click Questions

Hello Puffolino,

The next build will be available within this month, so check for updates frequently. :-)


Regards.
by Dimitar - Tracker Supp
Mon Oct 01, 2018 7:25 am
Forum: PDF-XChange Editor
Topic: Change size of toolbar icons...
Replies: 7
Views: 668

Re: Change size of toolbar icons...

Hello coba, Could you please try these settings to see if they work for you: 1. Go to UI Options and click on "Switch to Touch Optimized UI" touchUI.png 2. Try to increase the font of the buttons, which will not actually make the icon bigger but the size of the button itself: font_resizing.jpg Regar...
by Dimitar - Tracker Supp
Mon Oct 01, 2018 7:00 am
Forum: PDF-XChange Viewer (End Users)
Topic: internet explorer add in SOLVED
Replies: 3
Views: 1515

Re: internet explorer add in SOLVED

Hello thenelson,

The latest version of the PDF Viewer is 2.5.322.9.

Please download and install it from this link:

http://downloads.pdf-xchange.com/PDFXVwer.zip


Before the installation of the latest version, please uninstall the currently installed one and restart your computer.


Regards.
by Dimitar - Tracker Supp
Fri Sep 28, 2018 12:25 pm
Forum: PDF-XChange Editor
Topic: 24th September update
Replies: 3
Views: 284

Re: 24th September update

Hello Dr.T, This date shows when any file for the specific product was updated. In this case we updated the localization tool on the 24th, but it is linked to the Editor - and thus updated the dates for the Editor on our website as well. To see the actual build dates for any of our products you can ...
by Dimitar - Tracker Supp
Thu Sep 27, 2018 6:37 am
Forum: PDF-XChange Editor
Topic: Deleting pages
Replies: 3
Views: 269

Re: Deleting pages

Hello GeoffS,

We are glad to hear that you have found a solution to your problem. :-)

Regards.
by Dimitar - Tracker Supp
Thu Sep 27, 2018 6:35 am
Forum: PDF-XChange Editor
Topic: default font rule in PDF-XChange Editor
Replies: 5
Views: 318

Re: default font rule in PDF-XChange Editor

Hello arizono,

I'm glad to hear that your problem is solved.

Regards.
by Dimitar - Tracker Supp
Wed Sep 26, 2018 8:58 am
Forum: PDF-XChange Editor
Topic: default font rule in PDF-XChange Editor
Replies: 5
Views: 318

Re: default font rule in PDF-XChange Editor

Hello arizono,

The format tab is showing when you click on Add Text or Comment and start typing text.


Regards.
by Dimitar - Tracker Supp
Wed Sep 26, 2018 8:09 am
Forum: PDF-XChange Editor
Topic: default font rule in PDF-XChange Editor
Replies: 5
Views: 318

Re: default font rule in PDF-XChange Editor

Hello arizono,

Welcome to our forum.

You can set the default font under this menu:
default_font.png
When you are adding text a format menu will appear and from there, you can set the desired font.

Regards.
by Dimitar - Tracker Supp
Mon Sep 24, 2018 8:02 am
Forum: PDF-XChange Editor
Topic: MS Word - Error opening file
Replies: 1
Views: 252

Re: MS Word - Error opening file

Hello Jane,

Welcome to our forum.

Could you please send us the PDF file to support@tracker-software.com
so we can investigate the reason for this issue?

Regards.
by Dimitar - Tracker Supp
Fri Sep 21, 2018 12:18 pm
Forum: PDF-XChange Editor
Topic: insert a tab character in text
Replies: 15
Views: 733

Re: insert a tab character in text

Hello Claire, We need the version of InDesign so we can be able to match your environment and test if it can recognize any 'alternative' TAB symbols that can be entered correctly with the Editor. I will just try with the latest version and get back to you with the results. In regards testing, could ...
by Dimitar - Tracker Supp
Thu Sep 20, 2018 10:00 am
Forum: PDF-XChange Editor
Topic: keyboard shortcut to hide left/right pane
Replies: 3
Views: 282

Re: keyboard shortcut to hide left/right pane

Hello mozillafi,

You can customize shortcuts for the panes under the Customization menu:
properties_pane.png
content_pane.png
When you are in customizing mode, just write the name of the pane you want to manage, and set the desired shortcut.


I hope this helps.

Regards.
by Dimitar - Tracker Supp
Thu Sep 20, 2018 9:40 am
Forum: PDF-XChange Editor
Topic: insert a tab character in text
Replies: 15
Views: 733

Re: insert a tab character in text

Hello Claire,

Could you please send us some example files, so we can test the problem at our end?
We need a file from which you are copying the text and the finished file from the InDesign.

Also, could you please tell us what version of InDesign the typesetter is using?

Regards.
by Dimitar - Tracker Supp
Thu Sep 20, 2018 7:01 am
Forum: PDF-XChange Editor
Topic: Update installation
Replies: 7
Views: 625

Re: Update installation

Hello julz,

We are glad to hear that your problem is resolved.

I can assure you that our updater works normally, but sometimes it is influenced by other software products and by the operating system itself.


Regards.
by Dimitar - Tracker Supp
Thu Aug 23, 2018 2:13 pm
Forum: PDF-XChange Editor
Topic: mouse pointers are too small
Replies: 2
Views: 363

Re: mouse pointers are too small

Hello Elly,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Tue Aug 14, 2018 6:51 am
Forum: PDF-XChange Editor
Topic: Explorer richt-click context menu
Replies: 9
Views: 448

Re: Explorer richt-click context menu

Hello JBR, Could you please try the following procedure for clean reinstall: I've numbered the steps below to make them easier to follow: 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a very large part of ma...
by Dimitar - Tracker Supp
Thu Aug 09, 2018 8:41 am
Forum: PDF-XChange Editor
Topic: Bad fax resolution if sending by PDFeditor
Replies: 14
Views: 1071

Re: Bad fax resolution if sending by PDFeditor

Hello self,

Thank you for the screenshots.

As far as I can see there is a setting about the quality.


pdfcoder,

Could you please try to change the quality and see if this affects the problem you have?


Regards.
by Dimitar - Tracker Supp
Thu Aug 09, 2018 6:53 am
Forum: PDF-XChange Editor
Topic: Bad fax resolution if sending by PDFeditor
Replies: 14
Views: 1071

Re: Bad fax resolution if sending by PDFeditor

Hello pdfcoder, Our product has settings from which you can change the resolution of the created PDF file. Unfortunately, we cannot see what you see when you try to send the Fax so we can not tell you where exactly is located in your environment. Could you please tell us what the AVM FritzFax is ( a...
by Dimitar - Tracker Supp
Fri Aug 03, 2018 1:19 pm
Forum: PDF-XChange Editor
Topic: FEATURE REQUEST
Replies: 3
Views: 246

Re: FEATURE REQUEST

Hello jconger,

Looks like there some testing needs to be done so we can clearly see the situation. :-)

I will download Ecopy Desktop 9.2 and try to see what did you meant.


Regards.
by Dimitar - Tracker Supp
Fri Aug 03, 2018 1:06 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Printer dialog page too large for laptop screen
Replies: 1
Views: 925

Re: Printer dialog page too large for laptop screen

Hello stevepen, Welcome to our forum. Could you please tell us what version the PDF Viewer do you use? Also, could you please send us a screenshot of what you see at your end? P.S. I have moved your post to the PDF-XChange Viewer section because you have posted it into the section for the PDF Editor...