Search found 378 matches

by Dimitar - Tracker Supp
Fri Aug 03, 2018 12:36 pm
Forum: PDF-XChange Editor
Topic: Wrong menus
Replies: 1
Views: 139

Re: Wrong menus

Hello johnsand,

Our latest version have a new style toolbar Ribbon UI.

If you want to switch back to the old style Toolbar please use this menu:
classic_menu.png
In the Ribbon toolbar, page managing is located here:
managing_pages.png
I hope this helps.

Regards.
by Dimitar - Tracker Supp
Fri Aug 03, 2018 7:33 am
Forum: PDF-XChange Editor
Topic: Comment Color Changes After Flattening
Replies: 5
Views: 261

Re: Comment Color Changes After Flattening

Hello g.jacomini,

Could you please give us screenshots of what you see in the Editor and in Chrome's native reader?

Also, could you please tell us what is the version of the PDF Editor that you use?

You can check the build number info under Main menu -> Help -> About.


Regards.
by Dimitar - Tracker Supp
Fri Aug 03, 2018 7:05 am
Forum: PDF-XChange Editor
Topic: FEATURE REQUEST
Replies: 3
Views: 201

Re: FEATURE REQUEST

Hello jconger, I'm not sure that I understand you correctly but our product has plug-ins that are integrated into other applications. They convert the file directly into PDF format and opens it our PDF Editor. There you can edit the document to make it look the way you want. convert_plugins.png Thes...
by Dimitar - Tracker Supp
Thu Aug 02, 2018 1:05 pm
Forum: PDF-Tools 4
Topic: PDF Bursting
Replies: 3
Views: 1818

Re: PDF Bursting

Hello mjsmith,

Such option exist in our PDF Tools 7:
pdf_tools.png

Regards.
by Dimitar - Tracker Supp
Thu Aug 02, 2018 6:14 am
Forum: PDF-XChange Editor
Topic: how to dock bookmark pane ? ...and more
Replies: 3
Views: 414

Re: how to dock bookmark pane ? ...and more

Hello rolfb,

We are glad to hear that.

Regards.
by Dimitar - Tracker Supp
Mon Jul 30, 2018 7:25 am
Forum: PDF-Tools
Topic: Create PDF from pictures with EXIF data as caption
Replies: 8
Views: 1903

Re: Create PDF from pictures with EXIF data as caption

Hello fkw-architektur,

As Willy said, currently this is not possible to do this directly in the PDF Tools.

We will forward your request to our team of developers to consider it as an option.


Regards.
by Dimitar - Tracker Supp
Mon Jul 30, 2018 6:55 am
Forum: PDF-XChange Editor
Topic: Open Internet Links in new Browserwindow
Replies: 11
Views: 625

Re: Open Internet Links in new Browserwindow

Hello Keef,

I'm sorry to hear that.

If there is a possibility to connect remotely, we can look the medical software, if there is there is a setting related to the visualization of the files.

Maybe we can still help some way.

Regards.
by Dimitar - Tracker Supp
Mon Jul 30, 2018 6:52 am
Forum: PDF-XChange Editor
Topic: [Bug] Can't remember window position
Replies: 5
Views: 426

Re: [Bug] Can't remember window position

Hello netsonicyxf, Could you please give us details about the configurations of the three PCs. Also, could you please tell me, did you make an upgrade to the 326, or you did a clean install by uninstalling the old version. One more thing. Could you please try this procedure that is used for most of ...
by Dimitar - Tracker Supp
Mon Jul 30, 2018 6:29 am
Forum: PDF-XChange Editor
Topic: How can I set the default zoom at start up at 100%? SOLVED
Replies: 5
Views: 548

Re: How can I set the default zoom at start up at 100%? SOLVED

Hello Willy,

Thanks for the help. :-)

Regards.
by Dimitar - Tracker Supp
Fri Jul 27, 2018 9:57 am
Forum: PDF-XChange Editor
Topic: Open Internet Links in new Browserwindow
Replies: 11
Views: 625

Re: Open Internet Links in new Browserwindow

Hello Keef, Looks like that the files are working correctly in any other environment but the Medical software. The medical software is using our plug-in to load the file but looks like it's changing his behavior. In this case, I would advise you to contact the technical support of the medical softwa...
by Dimitar - Tracker Supp
Fri Jul 27, 2018 8:46 am
Forum: PDF-XChange Editor
Topic: Flipping pen stylus fails to trigger eraser -- but works in portable version, apparently
Replies: 5
Views: 492

Re: Flipping pen stylus fails to trigger eraser -- but works in portable version, apparently

Hello FrodoHackins, Could you please try to reset the Editor's settings to their default values? You can do this under the Main menu -> File -> Manage Settings -> Reset Settings. Then, set the shortcut again and see if the problem still persists. Also, please do update your PDF Editor to the latest ...
by Dimitar - Tracker Supp
Fri Jul 27, 2018 8:20 am
Forum: PDF-XChange Editor
Topic: Open Internet Links in new Browserwindow
Replies: 11
Views: 625

Re: Open Internet Links in new Browserwindow

Hello Keef, The scroll wheel itself is a button. Just press it down when you are over the link. Thank you for the screenshots. When you press the right mouse buttons you should see something similar to this: link.png link_in_browser.png ...but it looks like it does not work the same way when the fil...
by Dimitar - Tracker Supp
Fri Jul 27, 2018 8:18 am
Forum: PDF-XChange Editor
Topic: "Copy" function in Edit Content (Text) mode.
Replies: 8
Views: 459

Re: "Copy" function in Edit Content (Text) mode.

You are welcome.


Thank you for the your report and cooperation.

Regards.
by Dimitar - Tracker Supp
Fri Jul 27, 2018 7:19 am
Forum: PDF-XChange Editor
Topic: "Copy" function in Edit Content (Text) mode.
Replies: 8
Views: 459

Re: "Copy" function in Edit Content (Text) mode.

Hello CharlesF, We were able to reproduce the problem with your settings imported. We have also able to reproduce the problem and with our customizations as well. Since we are not sure what is the cause of this behavior, we will send the information about this issue to our developers for further inv...
by Dimitar - Tracker Supp
Fri Jul 27, 2018 6:28 am
Forum: PDF-XChange Editor
Topic: Open Internet Links in new Browserwindow
Replies: 11
Views: 625

Re: Open Internet Links in new Browserwindow

Hello Keef, Could you please give us a screenshot of what do you see when you open a PDF file into the Medical Software? When you are over the link, please press the right mouse button and send us a screenshot of that menu as well. Also, could you please try to press the middle mouse button when you...
by Dimitar - Tracker Supp
Mon Jul 16, 2018 7:07 am
Forum: PDF-XChange Editor
Topic: Cant get customize toolbar to work?
Replies: 7
Views: 559

Re: Cant get customize toolbar to work?

Hello Mhclev27,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Also, is it possible to make a screenshot of what you see when you trying to drag a menu item to the toolbar?

Regards.
by Dimitar - Tracker Supp
Wed Jul 11, 2018 12:53 pm
Forum: PDF-XChange Editor
Topic: Text box fill color
Replies: 3
Views: 198

Re: Text box fill color

Hello Matti L,

Welcome to our forum.

After you put a text box, you can access its settings by clicking on "Properties" or by going to the "Format" menu:
text_box.png
text_box2.png

From these menus, you can set the desired settings.


I hope this helps.

Regards.
by Dimitar - Tracker Supp
Tue Jul 10, 2018 7:09 am
Forum: PDF-XChange Editor
Topic: Background color (enable tooltips) problem? (build 326 PDF-XChPRO v7.0))
Replies: 12
Views: 856

Re: Background color (enable tooltips) problem? (build 326 PDF-XChPRO v7.0))

Hello CharlesF,

Welcome to our forum.

Could you please send us screenshots of what you see at your end in both cases, with the dark and light colors?

Regards.
by Dimitar - Tracker Supp
Tue Jul 10, 2018 6:28 am
Forum: PDF-XChange Editor
Topic: Problem with zoom option "Fit Visible"
Replies: 23
Views: 2249

Re: Problem with zoom option "Fit Visible"

Hello Peter 123,

You are welcome.

Thank you for using our software.

Regards.
by Dimitar - Tracker Supp
Mon Jul 09, 2018 8:56 am
Forum: PDF-XChange Editor
Topic: [Suggestion] More commands in right click menu of tab
Replies: 13
Views: 859

Re: [Suggestion] More commands in right click menu of tab

Hello Special and Ovg,

We have released the latest version, and the new tabs menu is present in version 7.0.326

You can download it and see how it behaves:

https://www.tracker-software.com/product/downloads

Regards.
by Dimitar - Tracker Supp
Mon Jul 09, 2018 6:51 am
Forum: PDF-XChange Editor
Topic: Black-and-white mode of the Snapshot Tool
Replies: 5
Views: 765

Re: Black-and-white mode of the Snapshot Tool

Hello Appenzeller,

Thank for the substitute procedure.

We really appreciate your help and suggestions.

Regards.
by Dimitar - Tracker Supp
Mon Jul 09, 2018 6:45 am
Forum: Office2PDF & MS Office Addin
Topic: Profile mis match between instances - Word 2010
Replies: 4
Views: 3217

Re: Profile mis match between instances - Word 2010

Hello RedSharpEye, Could you please try repairing the installation of the office suite. This is done in the following way. In Windows 10: Please go to Settings -> Apps -> Microsoft Office 2016 ( the location is the same for other versions ) Click only once on the office and choose Modify. On the win...
by Dimitar - Tracker Supp
Tue Jul 03, 2018 6:42 am
Forum: PDF-XChange Editor
Topic: PDF Printer is different to PDF Software
Replies: 1
Views: 141

Re: PDF Printer is different to PDF Software

Hello zdeklerk, Welcome to our forum. PDF-Xchange Lite is part of PDF-XChange Editor and PDF-XChange Editor Plus. The only difference between both versions is that the Plus version can create and edit forms. Please refer to our comparison chart to learn about the functionality of individual products...
by Dimitar - Tracker Supp
Tue Jul 03, 2018 6:21 am
Forum: PDF-XChange Editor
Topic: Full Screen crash
Replies: 1
Views: 140

Re: Full Screen crash

Hello skb,

Welcome to our forum,

Could you please tell us what version of PDF Editor you are using?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Mon Jun 25, 2018 7:10 am
Forum: PDF-XChange Editor
Topic: Hyperlinks in MS Office won't open pdf-xchange viewr
Replies: 5
Views: 269

Re: Hyperlinks in MS Office won't open pdf-xchange viewr

Hello Mike, Could you please send us an example file with which you have this issue so we can offer the best solution to the problem. If the file contains any personal or confidential information, please send it to support@tracker-software.com because the our forum is public. Also, could you please ...
by Dimitar - Tracker Supp
Mon Jun 25, 2018 6:46 am
Forum: PDF-XChange Editor
Topic: Set default size of stamp
Replies: 2
Views: 232

Re: Set default size of stamp

Hello ddk, The default Style can not be applied for sizes of the custom stamps. The only way is to open the image in external image editor and reduce the size to the need values. Could you please tell us what version of the PDF Editor do you use? Also, could you please send us the file that you are ...
by Dimitar - Tracker Supp
Wed Jun 20, 2018 8:29 am
Forum: PDF-XChange Editor
Topic: missing part of the titlebar
Replies: 9
Views: 316

Re: missing part of the titlebar

Hello tschwa, If it the resetting does not work - please try one more thing: 1) Uninstall the Editor 2) Reboot your machine 3) Delete the C:\Program Files\Tracker Software folder (if you have one), and also delete this folder C:\ProgramData\Tracker Software The folder ProgramData is hidden so you ne...
by Dimitar - Tracker Supp
Tue Jun 19, 2018 8:23 am
Forum: PDF-XChange Editor
Topic: Printing multiple pdf s in once
Replies: 3
Views: 206

Re: Printing multiple pdf s in once

Hello Henri,

Welcome to our forum. I hope you will enjoy your stay.

Could you please take a look at this forum discussion and see if this works for you:

viewtopic.php?f=62&t=22821#p88112


Regards.
by Dimitar - Tracker Supp
Mon Jun 18, 2018 7:48 am
Forum: PDF-XChange Editor
Topic: outlook pdf convert failed
Replies: 22
Views: 796

Re: outlook pdf convert failed

Hello petersh,

Thank you for the suggestion.
It is quite possible some remote content to be blocked or not accessible.

Hello fredwangsap,

Could you please try to disable your Firewall and try again to see if the problem still persists?

Regards.
by Dimitar - Tracker Supp
Fri Jun 15, 2018 7:20 am
Forum: PDF-XChange Viewer (End Users)
Topic: Formatting Bookmarks [SOLVED]
Replies: 13
Views: 2352

Re: Formatting Bookmarks

Hello bawldiggle,

Could you please send us a screenshot of what you see at your end,
and if it is possible an example file, so we can offer the best solution for your problem?


Regards.
by Dimitar - Tracker Supp
Fri Jun 15, 2018 6:46 am
Forum: PDF-XChange Editor
Topic: Save As Dialog useless behaviour after Signing Documents
Replies: 1
Views: 153

Re: Save As Dialog useless behaviour after Signing Documents

Hello Siemens_DO,

Welcome to our forum. I hope that you will enjoy your stay.

Could you please go to Main menu -> File -> Preferences -> Documents and see what is set as Destination Folder?
save_doc.png
Regards.
by Dimitar - Tracker Supp
Fri Jun 15, 2018 6:37 am
Forum: PDF-XChange Editor
Topic: Text disappears from open PDFs after some time
Replies: 15
Views: 1315

Re: Text disappears from open PDFs after some time

Hello astrae_tech, Could you please tell me, did you upgrade an older version to 7.0325.1 or you have made a clean install? Also, could you please tell me is this happening on unsaved documents or to all no matter that you have made some changes or not? As possible solutions, I will suggest to updat...
by Dimitar - Tracker Supp
Thu Jun 14, 2018 7:50 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Rotating PDF-Pages by custom-defined angle
Replies: 1
Views: 957

Re: Rotating PDF-Pages by custom-defined angle

Hello sashu,

Could you please specify a few more details about what you mean by spinning a page?
A content item in the PDF or specific page orientation in multi-page document?


Regards.
by Dimitar - Tracker Supp
Mon Jun 04, 2018 3:08 pm
Forum: PDF-XChange Editor
Topic: Context menu missing.
Replies: 3
Views: 222

Re: Context menu missing.

Hello czlowiek122, Please uninstall your PDF Editor and follow this procedure: 1) Now, go to the Windows search bar and type in " regedit ", then right click and hit "Run as Administrator" - the Registry window will show up. 2) Go to HKEY_CURRENT_USER\Software and delete the Tracker Software / PDF-X...
by Dimitar - Tracker Supp
Mon Jun 04, 2018 11:24 am
Forum: PDF-XChange Editor
Topic: Context menu missing.
Replies: 3
Views: 222

Re: Context menu missing.

Hello czlowiek122,

Could you please tell me what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.


Regards.
by Dimitar - Tracker Supp
Mon Jun 04, 2018 10:38 am
Forum: PDF-XChange Editor
Topic: Check box changing other check boxes
Replies: 5
Views: 268

Re: Check box changing other check boxes

Hello MaartenW, Could you please send us an example file so we can provide the best solution based on the structure of your file? If your file contains confidential information, please send it to support@tracker-software.com. Your file will be used for the sole purpose of resolving your problem and ...
by Dimitar - Tracker Supp
Mon Jun 04, 2018 10:04 am
Forum: PDF-XChange Editor
Topic: Signature Insertion like Adobe Acrobat DC Does Free
Replies: 13
Views: 863

Re: Signature Insertion like Adobe Acrobat DC Does Free

Hello Bruce Fraser, Editing the document is a paid function, and adding image to the content trough importing image is editing, that is in case you are using the free version of our product. To avoid the Demo watermarks, please open your signature in some picture editing software like Paint, and cop...
by Dimitar - Tracker Supp
Fri Jun 01, 2018 3:26 am
Forum: PDF-XChange Editor
Topic: How to turn off the letter 'Typewriter'?
Replies: 7
Views: 520

Re: How to turn off the letter 'Typewriter'?

Hello JihongJung,

Welcome to our forum.

Unfortunately, you cannot turn it off.

The meaning of this is to see what tool you are using at the moment,
what size will the letters be before you start to type and to see the exact location of the text.

Regards.
by Dimitar - Tracker Supp
Mon May 28, 2018 12:48 pm
Forum: Editor plugins
Topic: empty PDF Files during download from PDF-X Internet Explorer Plugin
Replies: 9
Views: 2363

Re: empty PDF Files during download from PDF-X Internet Explorer Plugin

Hello TGE,

You can disable the PDF-XChange Add-Ons in IE at any time under the menu Tools -> Manage Add-Ons:
addons1.png
addons2.png


Regards.
by Dimitar - Tracker Supp
Thu May 24, 2018 6:46 am
Forum: Office2PDF & MS Office Addin
Topic: You can not go back to the text from the footnote
Replies: 8
Views: 1802

Re: You can not go back to the text from the footnote

Hello francois maurice, I'm not sure if I understand correctly what "the small number of the footnote is not active" means. Do you mean that the "Go to Footnote" in this list, it's not working after the conversion? links.JPG Could you please tell me what version is your MS Office suite? Regards.
by Dimitar - Tracker Supp
Tue May 22, 2018 2:40 pm
Forum: PDF-XChange Editor
Topic: How to print background pictures?
Replies: 9
Views: 415

Re: How to print background pictures?

Hello Env,

The printer driver prints what the browser has sent to him.

When no background pictures are sent, the printer can not add them to the printout.

You should not use the direct print if you need additional options to be enabled.

I hope this helps.

Regards.
by Dimitar - Tracker Supp
Tue May 22, 2018 2:07 pm
Forum: PDF-XChange Editor
Topic: How to print background pictures?
Replies: 9
Views: 415

Re: How to print background pictures?

Hello Env,

Could you please tell me from what browser do you try to print?

And Is there the option Page Setup available in your browser?
page_setup.png
page_setup.png (7.55 KiB) Viewed 411 times
You can see the version of your PDF-Xchange Standard under this menu:
version.png
The latest version is 7.0.325.1.

Regards.
by Dimitar - Tracker Supp
Mon May 21, 2018 8:17 am
Forum: PDF-XChange Editor
Topic: recovery of unsaved documents is not working
Replies: 2
Views: 222

Re: recovery of unsaved documents is not working

Hello badgie, Could you please try to set the "Select the destination folder for Save As documents" to "Original Document Folder" and see if this resolves the problem. recovery.png The reason I'm asking you to do this, is because the last used folder can be only temporary one, or inaccessible. Regar...
by Dimitar - Tracker Supp
Mon May 21, 2018 7:27 am
Forum: Editor plugins
Topic: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."
Replies: 10
Views: 2172

Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Hello Aatu, I believe that a complete re-installation may be necessary here. I've numbered the steps below to make them easier to follow: 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a very large part of ma...
by Dimitar - Tracker Supp
Fri May 18, 2018 8:20 am
Forum: PDF-XChange Editor
Topic: left margin disappears
Replies: 1
Views: 142

Re: left margin disappears

Hello jsampsontheumpteenth,

Could you please send us an example file with which you have this issue on support@tracker-software.com
for further investigation.

Also, could you please take a picture of the printed result.


Regards.
by Dimitar - Tracker Supp
Fri May 18, 2018 6:17 am
Forum: PDF-XChange Editor
Topic: How to allow undos after "save"?
Replies: 7
Views: 361

Re: How to allow undos after "save"?

Hello clsven,

Could you please try to reset your program settings to their default values and see if this solves your problem.

You can do this under the Main menu -> File -> Reset Settings:
reset.png

Regards.
by Dimitar - Tracker Supp
Thu May 17, 2018 11:50 am
Forum: PDF-XChange Editor
Topic: Editor Plus - Understanding Fit Page
Replies: 5
Views: 310

Re: Editor Plus - Understanding Fit Page

Hello stau, Could you please send us a screenshot of what you see at your end? Also, could you please tell me what version is your PDF-XChange Editor? You can see that under the Main menu -> Help -> About. And If it is possible please send us an example file with which you have this issue? Regards.
by Dimitar - Tracker Supp
Thu May 17, 2018 6:53 am
Forum: PDF-XChange Editor
Topic: Copy Highlight Text Tool highlights?
Replies: 1
Views: 201

Re: Copy Highlight Text Tool highlights?

Hello nhuphuong422,

Welcome to our forum. I hope you will enjoy your stay.

The easiest way is to select the text and press Ctrl + C while you are holding the left mouse key pressed.


Regards.