Search found 497 matches

by Dimitar - Tracker Supp
Fri Aug 23, 2019 11:32 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(ocr): black text on noise background
Replies: 7
Views: 446

Re: question(ocr): black text on noise background

Hello SashaChernykh,

Unfortunately, our Enhanced OCR currently has some problems recognizing text with a color background.

The developers are working on resolving this issue.

Regards.
by Dimitar - Tracker Supp
Fri Aug 23, 2019 8:53 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(version8): Russian OCR pack
Replies: 8
Views: 550

Re: question(version8): Russian OCR pack

Hello All,

...or you can use Bulgarian ( Български) as an alternative language.

It is Cyrillic based language same as the Russian language.

Regards.
by Dimitar - Tracker Supp
Fri Aug 16, 2019 7:03 am
Forum: PDF-XChange Editor
Topic: Log files
Replies: 10
Views: 850

Re: Log files

Hello Oliver,

Please keep us posted.

Regards.
by Dimitar - Tracker Supp
Fri Aug 16, 2019 6:57 am
Forum: PDF-XChange Editor
Topic: gather all highlighted text in one place
Replies: 8
Views: 451

Re: gather all highlighted text in one place

Hello astro46,

Thank you for your example.

I will make sure our developers receive it.


Regards.
by Dimitar - Tracker Supp
Thu Aug 15, 2019 1:41 pm
Forum: PDF-XChange Editor
Topic: Unable to Add Stamp
Replies: 1
Views: 107

Re: Unable to Add Stamp

Hello ssxitoperations,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Tue Aug 13, 2019 7:29 am
Forum: PDF-XChange Editor
Topic: "Buy Now" stamp does not go away despite removing watermark
Replies: 15
Views: 1163

Re: "Buy Now" stamp does not go away despite removing watermark

Hello Pulpo,

Could you please send us the first 15-20 symbols of your license code to support@tracker-software.com
so we can investigate the reson for this issue?

Also, it would be very useful if you could send us an example file which you have printed, as well.


Regards.
by Dimitar - Tracker Supp
Mon Aug 12, 2019 7:21 am
Forum: PDF-XChange Editor
Topic: Issues Overwriting PDF's
Replies: 3
Views: 191

Re: Issues Overwriting PDF's

Hello steventingate, Could you please give us more details about your network environment? Please tell us whether the files are located on some network storage? Please tell us whether the files accessible for editing by other PDF software? Also, what version is your PDF Editor? You can see that unde...
by Dimitar - Tracker Supp
Fri Aug 09, 2019 8:14 am
Forum: PDF-XChange Editor
Topic: 8.0.330.0/W7 x64: Russian language is absent in OCR languages.
Replies: 9
Views: 641

Re: 8.0.330.0/W7 x64: Russian language is absent in OCR languages.

Hello All,

As an alternative, you can try the Bulgarian ( Български ) language.

image.png


It will help the OCR to recognize the Russian symbols.

Regards.
by Dimitar - Tracker Supp
Tue Aug 06, 2019 7:13 am
Forum: PDF-Tools
Topic: How to add files to the list with Drag&Drop? SOLVED
Replies: 11
Views: 618

Re: How to add files to the list with Drag&Drop? SOLVED

Thank you for the help Vladimir.

Regards.
by Dimitar - Tracker Supp
Tue Aug 06, 2019 7:11 am
Forum: PDF-XChange Editor
Topic: words instead of icons
Replies: 3
Views: 209

Re: words instead of icons

Thanks for the tip Willy.


Regards.
by Dimitar - Tracker Supp
Mon Aug 05, 2019 1:56 pm
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 573

Re: Secure Printing / Print Driver Override with Xerox

Hello ADvG, Since we were unable to reproduce the problem at our end I have forwarded your case to our developers for further investigation. As soon as there is development on this issue we will contact you. Thank you for your patience and understanding while we are doing our best to find a solution...
by Dimitar - Tracker Supp
Fri Jul 26, 2019 7:05 am
Forum: PDF-XChange Editor
Topic: blacken and anonymize
Replies: 1
Views: 107

Re: blacken and anonymize

Hello Julia, Yes, if the document is protected from editing by the signature, nothing permanent can be done to cover the names. You can cover them, by choosing fill color from the Format tab but this will not remove the content behind the field. If you can, please send us an example file, so we can ...
by Dimitar - Tracker Supp
Thu Jul 04, 2019 2:22 pm
Forum: PDF-XChange Editor
Topic: Convert to MS-Word Problems
Replies: 1
Views: 133

Re: Convert to MS-Word Problems

Hello pmcnulty, I was able to reproduce the problem at my end. Your file was forwarded to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shorte...
by Dimitar - Tracker Supp
Tue Jul 02, 2019 12:46 pm
Forum: Office2PDF & MS Office Addin
Topic: "PDF-XChange IE Plugin" - integrated in Explorer?
Replies: 5
Views: 419

Re: "PDF-XChange IE Plugin" - integrated in Explorer?

Hello Peter2,


I asked to check this because if the add-on does not work under IE will not work anywhere.


Could you please disable the Protected Mode of IE if it is enabled and see if the problem is resolved.

ProtectedMode.png


Regards.
by Dimitar - Tracker Supp
Tue Jul 02, 2019 7:12 am
Forum: Office2PDF & MS Office Addin
Topic: "PDF-XChange IE Plugin" - integrated in Explorer?
Replies: 5
Views: 419

Re: "PDF-XChange IE Plugin" - integrated in Explorer?

Hello Peter2,

Could you please check if the IE add-on is available in the IE itself and does it work there?


Regards.
by Dimitar - Tracker Supp
Wed Jun 12, 2019 1:38 pm
Forum: PDF-XChange Editor
Topic: Changing the file size from 150 M to 2,5 M (?)
Replies: 11
Views: 381

Re: Changing the file size from 150 M to 2,5 M (?)

Hello NewUser2,

Let us know the results after that.

Regards.
by Dimitar - Tracker Supp
Wed Jun 12, 2019 1:10 pm
Forum: PDF-XChange Editor
Topic: Changing the file size from 150 M to 2,5 M (?)
Replies: 11
Views: 381

Re: Changing the file size from 150 M to 2,5 M (?)

Hello NewUser2,

That would be "Save As Optimized" feature:

image.png
I hope this helps.


Regards.
by Dimitar - Tracker Supp
Wed May 29, 2019 9:06 am
Forum: PDF-XChange Editor
Topic: JavaScript Performance issue
Replies: 4
Views: 957

Re: JavaScript Performance issue

Hello pmcnulty,

Yes, I was able to reproduce the problem at my end.

I have forwarded your script to our developers for further investigation.



Regards.
by Dimitar - Tracker Supp
Mon May 27, 2019 2:35 pm
Forum: PDF-XChange Editor
Topic: Don't work OCR russia in PDF X-Change Editor!
Replies: 1
Views: 184

Re: Don't work OCR russia in PDF X-Change Editor!

Hello gegemon,

Unfortunately, we had a problem with the Russian language library, which is still not resolved.

Our developers are currently working on resolving this issue.

Regards.
by Dimitar - Tracker Supp
Mon May 27, 2019 2:19 pm
Forum: PDF-XChange Editor
Topic: URGENT -- Autorecovery not working. Where is recovery information saved?
Replies: 9
Views: 454

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Hello David,


The usual path is %temp%\PDFXEdit


...but you can also access the recovery copies if you enable this option:

image.png


I hope this helps.

Regards.
by Dimitar - Tracker Supp
Wed May 22, 2019 12:38 pm
Forum: PDF-XChange Editor
Topic: Cannot send emails
Replies: 1
Views: 177

Re: Cannot send emails

Hello marksivyer, Could you please try to send email from the portable version of the Editor and let us know the results? You can download it from this link: http://downloads.pdf-xchange.com/PDFXEdit8_Portable.zip After the download is finished, please extract the archive in some folder and start th...
by Dimitar - Tracker Supp
Wed May 22, 2019 12:26 pm
Forum: PDF-XChange Editor
Topic: Charcaters are missing in table
Replies: 3
Views: 230

Re: Charcaters are missing in table

Hello grandtheftoli, I have manged to reproduce the problem at my end using the latest version of our PDF Editor. I have forwarded the file to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we ...
by Dimitar - Tracker Supp
Wed May 08, 2019 1:40 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Corrupted display of PDF SOLVED
Replies: 3
Views: 1837

Re: Corrupted display of PDF SOLVED

Hello SadSack963, Welcome to our forum. Yes, indeed the file is not displayed correctly in the PDF Viewer. Unfortunately, this is not something that we will fix, because the PDF Viewer is a discontinued product that we no longer support or improve. The file is displayed correctly in its successor th...
by Dimitar - Tracker Supp
Wed May 08, 2019 7:24 am
Forum: PDF-XChange Editor
Topic: Merging signed and non signed PDFs does not work
Replies: 1
Views: 669

Re: Merging signed and non signed PDFs does not work

Hello DGSBK, Welcome to our forum. The merging of such files will break the signatures but it should not be a problem for them to be merged. I'm guessing that some the files are locked and that's is why this error is appearing, but I can not be sure until I see the documents. Is it possible to send ...
by Dimitar - Tracker Supp
Wed May 08, 2019 6:29 am
Forum: PDF-XChange Editor
Topic: Scaling Up the Base Content Text Font Size
Replies: 7
Views: 1654

Re: Scaling Up the Base Content Text Font Size

Hello lester1027,

In order to select all the text you need first to enable the Edit mode, then press the right mouse button and go to this menu:


image.png

I hope this helps.


Reagards.
by Dimitar - Tracker Supp
Mon May 06, 2019 11:42 am
Forum: PDF-XChange Editor
Topic: Defining default landing tab SOLVED
Replies: 5
Views: 1983

Re: Defining default landing tab SOLVED

Hello labcottage,

Unfortunately, this behavior can not be changed.

There is no option available to customize that part of the application.


Regard.
by Dimitar - Tracker Supp
Mon May 06, 2019 9:53 am
Forum: PDF-XChange Editor
Topic: Incorrect link to PDF manual for v8 Ribbon UI
Replies: 8
Views: 1679

Re: Incorrect link to PDF manual for v8 Ribbon UI

Hello Ovg,

Thank you for the report.

As always we do appreciate your help.

We are currently fixing the problem.

Regards.
by Dimitar - Tracker Supp
Mon May 06, 2019 9:40 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2817

Re: crashes every time with text search + highlight

Hello hookedup1, Thank you for the file. We will make a few tests with it and get back to you. EDIT: I have managed to reproduce the problem at my end. I have forwarded your case to our developers for further investigation. When there is development on this issue I will contact you. Thank you for yo...
by Dimitar - Tracker Supp
Mon May 06, 2019 8:47 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2817

Re: crashes every time with text search + highlight

Hello hookedup1, Looks like I'm unable to reproduce the problem at my end. Is it possible to send us one of the documents with which you have this issue? If it is possible, please send it to support@tracker-software.com We need it, so we can investigate the reason for this issue. Please DO NOT post ...
by Dimitar - Tracker Supp
Mon May 06, 2019 8:26 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2817

Re: crashes every time with text search + highlight

Hello hookedup1,

Could you please tell us the exact version of the product you have installed on your computer?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Mon May 06, 2019 7:00 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR for Slovenian language doesn't work - PDF-XChange Viewer
Replies: 3
Views: 1342

Re: OCR for Slovenian language doesn't work - PDF-XChange Viewer

Hello Mare007,

Thank you for your understanding.

We recommend the use of our Editor because it has increased security, many additional features, and a lot of improved ones.

You can find our online help manual at this location:

https://help.tracker-software.com/pdfxe8/


Regards.
by Dimitar - Tracker Supp
Mon May 06, 2019 6:35 am
Forum: PDF-XChange Editor
Topic: Scaling Up the Base Content Text Font Size
Replies: 7
Views: 1654

Re: Scaling Up the Base Content Text Font Size

Hello lester1027,


In order to access the formatting menu, you have to click on Edit then on the text, you want to format after that a Format tab will appear in the upper menu:


image.png

I hope this helps.

Regards.
by Dimitar - Tracker Supp
Thu May 02, 2019 12:03 pm
Forum: PDF-XChange Editor
Topic: "Buy Now" stamp does not go away despite removing watermark
Replies: 15
Views: 1163

Re: "Buy Now" stamp does not go away despite removing watermark

Hello skelterhelter, Could you please e-mail us a copy of your license key, or just the first 10-15 symbols of the number, and a screenshot of the Help -> About window to support@tracker-software.com We need this information so we can investigate the reason for this issue. Please DO NOT post license...
by Dimitar - Tracker Supp
Mon Apr 22, 2019 12:43 pm
Forum: PDF-XChange Editor
Topic: PDF XChange changes font to bold in fillable forms
Replies: 10
Views: 838

Re: PDF XChange changes font to bold in fillable forms

Hello triplegee,

Could you please tell me what version is your PDF Editor?


Regards.
by Dimitar - Tracker Supp
Mon Apr 22, 2019 12:35 pm
Forum: PDF-XChange Editor
Topic: Bottom bar disappeared
Replies: 7
Views: 706

Re: Bottom bar disappeared

Hello Mike,

Yes, the registry is an important part when comes to the configuration of our products.

Keeping intact the registry entries of our products should eliminate any future problems.


Regards.
by Dimitar - Tracker Supp
Mon Apr 22, 2019 9:31 am
Forum: PDF-XChange Editor
Topic: "Change bars"
Replies: 11
Views: 2295

Re: "Change bars"

Hello zznhl,

I apologize but could you please give me more details about the request you have because I'm not sure if I understand you correctly?

Also, if it possible please give some example about this feature ( screenshot of application that has this, drawing... )

Regards.
by Dimitar - Tracker Supp
Mon Apr 22, 2019 9:27 am
Forum: PDF-XChange Editor
Topic: Druck in Originalgröße
Replies: 2
Views: 320

Re: Druck in Originalgröße

Hello harald knobloch,

I also do not have any issues printing your files.

Could you please tell me what version is your PDF Editor?

Also, could you please tell me the make and the model of the printer?

Regards.
by Dimitar - Tracker Supp
Fri Apr 19, 2019 1:50 pm
Forum: PDF-XChange Print Drivers
Topic: incorrect pdf printing in webbrowser
Replies: 5
Views: 1328

Re: incorrect pdf printing in webbrowser

Hello OCADEX,

Could you please tell me what kind and version of the print drivers do you use to print?

Do you use the Lite or the PDF XChange Standard?

Also, could you please tell me from what browser do you mainly print?


Regards.
by Dimitar - Tracker Supp
Fri Apr 19, 2019 10:33 am
Forum: PDF-XChange Editor
Topic: PDF Xchange Disable automatic saving after signature
Replies: 1
Views: 235

Re: PDF Xchange Disable automatic saving after signature

Hello favl,

Unfortunately, this behavior is set by the Adobe digital signing specifications.

You will have to override the original document every time you sign it.

Regards.
by Dimitar - Tracker Supp
Fri Apr 19, 2019 10:02 am
Forum: PDF-XChange Editor
Topic: Links Bookmarks not working - combined files
Replies: 5
Views: 451

Re: Links Bookmarks not working - combined files

Hello philboy, Thank you for the sample files. We'll do some tests with them and we'll erase them afterwards. EDIT: The result from the testing was that indeed there was a problem with the links under the Adobe Reader and Pro as well few other. I have forwarded the files to our developers for furthe...
by Dimitar - Tracker Supp
Fri Apr 19, 2019 9:09 am
Forum: PDF-XChange Editor
Topic: Links Bookmarks not working - combined files
Replies: 5
Views: 451

Re: Links Bookmarks not working - combined files

Hello philboy,

Is it possible to send us two of the files with which you have these issues, so we can test combining at our end?

If the files contain confidential content, please send them to support@tracker-software.com

Regards.
by Dimitar - Tracker Supp
Fri Apr 19, 2019 7:51 am
Forum: PDF-XChange Editor
Topic: Bottom bar disappeared
Replies: 7
Views: 706

Re: Bottom bar disappeared

Hello mike4037, The problem with the registry cleaners is always their automatic work. However, in every which of them, there is an option to exclude folders, applications or part of the registry. I advise you to set up your CCleaner in a way to ignore the changes made by the Tracker Software produc...
by Dimitar - Tracker Supp
Wed Apr 17, 2019 7:09 am
Forum: PDF-Tools 4
Topic: More stamps for free PDF Viewer tools? Would be nice!
Replies: 5
Views: 3292

Re: More stamps for free PDF Viewer tools? Would be nice!

Hello brian spring,

Thanks for the feedback.

We will.

Regards.