Search found 378 matches

by Dimitar - Tracker Supp
Tue Dec 18, 2018 8:53 am
Forum: PDF-XChange Editor
Topic: Specific file not rendered correctly in Editor
Replies: 3
Views: 455

Re: Specific file not rendered correctly in Editor

Hello Bob,

We are glad to hear your problem is resolved.

Regards.
by Dimitar - Tracker Supp
Mon Dec 17, 2018 9:30 am
Forum: PDF-Tools
Topic: Ignored print area
Replies: 1
Views: 677

Re: Ignored print area

Hello tanosky, Could you please tell us what version is your PDF Tools? You can see that under the Main menu -> Help -> About. Also, is it possible to send us the EXCEL file itself, and a screenshot of the area that you are selecting? We need this, so we can try to reproduce the problem at our end. ...
by Dimitar - Tracker Supp
Mon Dec 17, 2018 8:13 am
Forum: PDF-XChange Editor
Topic: 7.0.328: Added an option to control the tab title of documents.
Replies: 2
Views: 201

Re: 7.0.328: Added an option to control the tab title of documents.

Hello Arnold,

Thanks for the the explanation.

Regards.
by Dimitar - Tracker Supp
Mon Dec 17, 2018 8:09 am
Forum: PDF-XChange Editor
Topic: Form fields blank out
Replies: 11
Views: 858

Re: Form fields blank out

Hello Arnold,

We are glad to hear that.

Regards.
by Dimitar - Tracker Supp
Fri Dec 14, 2018 3:51 pm
Forum: PDF-XChange Editor
Topic: RT#4549: sessions not working correctly
Replies: 8
Views: 436

Re: RT#4549: sessions not working correctly

Hello useroftracker,

You are welcome.

I hope that the problem will be resolved soon

Regards.
by Dimitar - Tracker Supp
Fri Dec 14, 2018 3:49 pm
Forum: PDF-XChange Editor
Topic: Form fields blank out
Replies: 11
Views: 858

Re: Form fields blank out

Hello Axel,

Thank you for the file.

We are currently investigating the reason for this issue.

Regards.
by Dimitar - Tracker Supp
Fri Dec 14, 2018 3:18 pm
Forum: PDF-XChange Editor
Topic: Form fields blank out
Replies: 11
Views: 858

Re: Form fields blank out

Hello,

Is it possible to send us a copy of that document so we can investigate the reason for this issue?

You can send it to: support@tracker-software.com

Regards.
by Dimitar - Tracker Supp
Fri Dec 14, 2018 12:37 pm
Forum: PDF-XChange Editor
Topic: RT#4549: sessions not working correctly
Replies: 8
Views: 436

Re: RT#4549: sessions not working correctly

Hello useroftracker,

Unfortunately, there is still no news about this issue.

Our developers are still working to fix this problem.

Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possible time.


Regards.
by Dimitar - Tracker Supp
Fri Dec 14, 2018 10:10 am
Forum: PDF-XChange Editor
Topic: Pasted areas gone black.
Replies: 11
Views: 613

Re: Pasted areas gone black.

Hello Giraffe, I got the email. I sent the file to our developers for further investigation and was waiting on a response from them. BTW, thank you for the feedback about the result in version 328. EDIT: Unfortunately, neither of us has managed to reproduce the problem. No matter what we have pasted...
by Dimitar - Tracker Supp
Fri Dec 14, 2018 8:32 am
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2562

Re: Mouse cursor on UHD (4K) display too small or even disappears

Hello geeffland, We have released a new version of our applications. Could you please install it, and see if this resolves the problem? You can download the latest version at this location: https://www.tracker-software.com/product/downloads Before the installation of the new version, please uninstal...
by Dimitar - Tracker Supp
Fri Dec 14, 2018 8:20 am
Forum: PDF-XChange Viewer (End Users)
Topic: Latest version?
Replies: 15
Views: 3432

Re: Latest version?

Hello Puffolino,

A new version of the PDF Viewer is out, and all download links are for the correct version. :-)

Current version: 2.5.322.10

https://www.tracker-software.com/produc ... nge-viewer


Regards.
by Dimitar - Tracker Supp
Wed Dec 12, 2018 3:53 pm
Forum: PDF-XChange Editor
Topic: "Copy as a RICH TEXT" function in Edit Content (Text) mode
Replies: 5
Views: 311

Re: "Copy as a RICH TEXT" function in Edit Content (Text) mode

Hello CharlesF,

You can copy it as an RT using the text select tool.
RTF.JPG
In the Edit mode the text is copied with the formatting automatically.


Regards.
by Dimitar - Tracker Supp
Wed Dec 12, 2018 1:39 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Latest version?
Replies: 15
Views: 3432

Re: Latest version?

Hello Puffolino,

Yes, indeed the links are for the older version.

We will fix that and send you the new links.

I apologize for the mistake that we have made. .

Regards.
by Dimitar - Tracker Supp
Wed Dec 12, 2018 1:15 pm
Forum: PDF-XChange Editor
Topic: Index list go to is wrong
Replies: 5
Views: 353

Re: Index list go to is wrong

Hello bawldiggle, I'm sorry to hear that you have been sick. I myself was in a hospital no so long ago, and I know how it felt to be in a hospital. It is important that the disease passes and that a person feels well again. I'm glad to hear that you have found some solution to your problem. Yes, unf...
by Dimitar - Tracker Supp
Mon Dec 10, 2018 3:32 pm
Forum: PDF-Tools
Topic: Autostart folder observation
Replies: 3
Views: 893

Re: Autostart folder observation

Hello tanosky,

Please do so, and let us know the results.

Regards.
by Dimitar - Tracker Supp
Tue Dec 04, 2018 3:08 pm
Forum: PDF-XChange Editor
Topic: Printing to wide format plotter
Replies: 3
Views: 203

Re: Printing to wide format plotter

Hello lawrencemm,

We will be waiting for your feedback.

Regards.
by Dimitar - Tracker Supp
Tue Dec 04, 2018 11:25 am
Forum: PDF-XChange Editor
Topic: Initial view at openening of pdf files
Replies: 3
Views: 206

Re: Initial view at openening of pdf files

Hello Thomas, Unfortunately, our software does not open the attachments pane automatically. A feature request is already been created about this matter. 3992- FR: Automatically display the attachments pane for files with attachments. Currently, our developers are working on adding this feature to ou...
by Dimitar - Tracker Supp
Tue Dec 04, 2018 11:16 am
Forum: PDF-XChange Editor
Topic: Pasted areas gone black.
Replies: 11
Views: 613

Re: Pasted areas gone black.

Hello Giraffe, Could you please tell us what version is your PDF Editor? You can see that under the Main menu -> Help -> About. Also, is it possible to tell us at least one website, from which you copy materials onto PDF file? No, do not upload any documents containing confidential information in th...
by Dimitar - Tracker Supp
Wed Nov 14, 2018 10:22 am
Forum: PDF-XChange Editor
Topic: Menus lost, disappeared
Replies: 3
Views: 216

Re: Menus lost, disappeared

Hello thelma biotel as,

You can attach it to this forum post
attachment.png
or you can send it to support@tracker-software.com


Regards.
by Dimitar - Tracker Supp
Mon Nov 12, 2018 3:20 pm
Forum: PDF-XChange Editor
Topic: Editor Plus - Full Screen Mode
Replies: 3
Views: 218

Re: Editor Plus - Full Screen Mode

Hello stau,

The button is located here
fullscreen.png

....but you can just press key F11 on your keyboard and you will enable full-screen mode.

Regards.
by Dimitar - Tracker Supp
Mon Nov 12, 2018 7:59 am
Forum: PDF-XChange Editor
Topic: Index list go to is wrong
Replies: 5
Views: 353

Re: Index list go to is wrong

Hello bawldiggle, I have tested your files and I think that the main problem is in the page size that you have set in the Publisher. This is a custom page size in which the programs have difficulties to fit in the content and probably that's why and the links are misaligned: page_size.png To fix the...
by Dimitar - Tracker Supp
Thu Nov 08, 2018 2:09 pm
Forum: PDF-XChange Editor
Topic: The Word add-in crashes (rarely), and Word disables it
Replies: 12
Views: 616

Re: The Word add-in crashes (rarely), and Word disables it

Hello PDFer, I have followed your instructions and indeed there was some freezing of Word application, but after a minute or so, the conversion was finished successfully. I think that the freezing came from the fact that there were 350 pages to be processed and the load on the computer's hardware wa...
by Dimitar - Tracker Supp
Thu Nov 08, 2018 9:31 am
Forum: PDF-XChange Editor
Topic: A way to turn off Text Select box mode?
Replies: 1
Views: 160

Re: A way to turn off Text Select box mode?

Hello hismaimai9999,

Unfortunately, this cannot be turned off.


Regards.
by Dimitar - Tracker Supp
Thu Nov 08, 2018 9:09 am
Forum: PDF-XChange Editor
Topic: Digital Signature - merge two PDF-Files
Replies: 7
Views: 394

Re: Digital Signature - merge two PDF-Files

Hello wernerconsult,

Unfortunately, when you merge digitally signed documents the signatures will be lost.

After the merge, you will need to sign the documents again.

Regards.
by Dimitar - Tracker Supp
Wed Nov 07, 2018 12:42 pm
Forum: PDF-XChange Editor
Topic: xchange corrupts pdf
Replies: 5
Views: 333

Re: xchange corrupts pdf

Hello aberrate,

Could you please try the portable version of the PDF Editor 7.0.327.1 and let us know if you have the same problem.

You can download it from this link:

http://downloads.pdf-xchange.com/PDFXEdit7_Portable.zip


Regards.
by Dimitar - Tracker Supp
Wed Nov 07, 2018 11:04 am
Forum: PDF-XChange Editor
Topic: xchange corrupts pdf
Replies: 5
Views: 333

Re: xchange corrupts pdf

Hello OVG,

Yes, file rewritten.pdf is damaged but I also can't reproduce the problem with the original file.

Thank you for testing that also.

Regards.
by Dimitar - Tracker Supp
Wed Nov 07, 2018 9:55 am
Forum: PDF-XChange Editor
Topic: xchange corrupts pdf
Replies: 5
Views: 333

Re: xchange corrupts pdf

Hello aberrate,

I have tested your file but I can not reproduce the problem you have.

Could you please tell me what version of the PDF Editor do you use?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Tue Oct 30, 2018 4:03 pm
Forum: PDF-XChange Editor
Topic: Print preview bug
Replies: 13
Views: 694

Re: Print preview bug

Hello Ken,

We do our best to make this happen as soon as possible.

Regards.
by Dimitar - Tracker Supp
Tue Oct 30, 2018 3:43 pm
Forum: PDF-XChange Editor
Topic: Print preview bug
Replies: 13
Views: 694

Re: Print preview bug

Hello Ken, Yes, I have spoken with the developers, and they told me that our program is currently extracting information from the color profiles rather than from the printer driver, so that's why in most cases the print preview is colored. This behavior of the program will be corrected by the develo...
by Dimitar - Tracker Supp
Tue Oct 30, 2018 11:11 am
Forum: PDF-XChange Editor
Topic: Black rectangles on pdf generated from Revit 2018
Replies: 5
Views: 521

Re: Black rectangles on pdf generated from Revit 2018

Hello MJN,

You can find the previous builds under this button beside every one of our products:
old_builds.png

Please dо let me know if you still experience the same issue with the older version.

Regards.
by Dimitar - Tracker Supp
Mon Oct 29, 2018 11:53 am
Forum: PDF-XChange Editor
Topic: Auto-select newly created comments
Replies: 23
Views: 1928

Re: Auto-select newly created comments

Hello Arnold,

I have just tested it on version 7.0.327.1 and it seems to work just fine at my end.

Could you please give us more details about the computer workstation you are using?

Regards.
by Dimitar - Tracker Supp
Mon Oct 29, 2018 7:46 am
Forum: PDF-XChange Editor
Topic: Black rectangles on pdf generated from Revit 2018
Replies: 5
Views: 521

Re: Black rectangles on pdf generated from Revit 2018

Hello MJN, This is understandable. We have several similar cases, but I wanted to make sure the problem is the same and that's why I asked for the files. All the cases are reported to our developers and they are working to resolve these issues. For now, I can advise you to install an older version o...
by Dimitar - Tracker Supp
Fri Oct 26, 2018 2:10 pm
Forum: PDF-XChange Editor
Topic: Black rectangles on pdf generated from Revit 2018
Replies: 5
Views: 521

Re: Black rectangles on pdf generated from Revit 2018

Hello MJN, Could you please send us an example Revit project file, with which you have this issue, and the printed PDF file? We need these files so we can investigate the reason for this issue. If the file contains confidential information, please send it to support@tracker-software.com. Your file w...
by Dimitar - Tracker Supp
Fri Oct 26, 2018 1:21 pm
Forum: PDF-XChange Print Drivers
Topic: odd issues with b/w and color and Revit
Replies: 9
Views: 2264

Re: odd issues with b/w and color and Revit

Hello Ken,

Thank you for the file.

I will make a few tests and get back to you with the results.

Regards.
by Dimitar - Tracker Supp
Fri Oct 26, 2018 10:14 am
Forum: PDF-XChange Editor
Topic: How do I do this? SOLVED
Replies: 8
Views: 564

Re: How do I do this? SOLVED

:-)
by Dimitar - Tracker Supp
Fri Oct 26, 2018 10:12 am
Forum: PDF-XChange Editor
Topic: Word break in comment SOLVED
Replies: 3
Views: 478

Re: Word break in comment SOLVED

Hello Cyril,

You are welcome.

Regards.
by Dimitar - Tracker Supp
Fri Oct 26, 2018 10:10 am
Forum: PDF-XChange Viewer (End Users)
Topic: copy past forms
Replies: 1
Views: 805

Re: copy past forms

Hello Guillaume,

Could you please send us some example form, so we can give you the best possible solution to your problem.

If the document contains confidential information, please send it to support@tracker-software.com because our forum is public and anyone can view your file.

Regards.
by Dimitar - Tracker Supp
Fri Oct 26, 2018 9:53 am
Forum: PDF-XChange Editor
Topic: Read aloud whole page or documents
Replies: 5
Views: 1327

Re: Read aloud whole page or documents

You are welcome.

Regards.
by Dimitar - Tracker Supp
Fri Oct 26, 2018 9:52 am
Forum: PDF-XChange Editor
Topic: Group function request
Replies: 1
Views: 178

Re: Group function request

Hello pforschelen,

Unfortunately, grouping of comments permanently, is not part of the PDF specifications.

I will check with our devs if there is any possible workaround, but please note that this is not a promise that we could actually implement such a feature!

Regards.
by Dimitar - Tracker Supp
Wed Oct 24, 2018 7:11 am
Forum: PDF-XChange Print Drivers
Topic: odd issues with b/w and color and Revit
Replies: 9
Views: 2264

Re: odd issues with b/w and color and Revit

Hello Ken,

Ok, I will wait for the files.

Regards.
by Dimitar - Tracker Supp
Tue Oct 23, 2018 2:10 pm
Forum: PDF-XChange Editor
Topic: Open from URL
Replies: 7
Views: 341

Re: Open from URL

Hello gwilki,

Could you please send us a screenshot of what you see at your end or the link itself, so we can test this issue?

Regards.
by Dimitar - Tracker Supp
Mon Oct 22, 2018 1:21 pm
Forum: PDF-XChange Print Drivers
Topic: odd issues with b/w and color and Revit
Replies: 9
Views: 2264

Re: odd issues with b/w and color and Revit

Hello Ken,

We will appreciate an Autodesk Revit example file/s so we can test the issue at our end.

Please attach them here or send them to support@tracker-software.com with link to this forum post.


Regards
by Dimitar - Tracker Supp
Mon Oct 22, 2018 1:13 pm
Forum: PDF-XChange Editor
Topic: Read aloud whole page or documents
Replies: 5
Views: 1327

Re: Read aloud whole page or documents

Hello jakkaas,

Unfortunately, our read out-loud plug-in can only read selected text.


Regards.
by Dimitar - Tracker Supp
Mon Oct 22, 2018 11:30 am
Forum: PDF-XChange Editor
Topic: Vertical highlight of Chinese characters
Replies: 7
Views: 573

Re: Vertical highlight of Chinese characters

Hello chii chau liaw,

Like my colleague Stefan said, we increased the priority of this feature request so it will be available at some point.

Unfortunately, we can not give you an exact date when this feature will be available.

Regards.
by Dimitar - Tracker Supp
Mon Oct 22, 2018 11:15 am
Forum: PDF-XChange Editor
Topic: Fill rectangle with color which does not obscure underlying text
Replies: 7
Views: 518

Re: Fill rectangle with color which does not obscure underlying text

Hello gopher_everett,

Could you please send us an example file so we can see what you are trying to achieve and give you the best resolution?

If it will be convenient for you, you can also send the file to: support@tracker-software.com

Regards.