Search found 364 matches

by Radi - Tracker Supp
Tue Jan 02, 2018 3:07 pm
Forum: PDF-XChange Editor
Topic: How to switch to Classic UI? SOLVED
Replies: 4
Views: 761

Re: How to switch to Classic UI? SOLVED

Hi Guys,

@Ovg, thanks for providing the screenshot.

@Seeker45, the button Switch to Classic Toolbars will change to Switch to Ribbon UI when you are in classic mode.

Regards,
Radi
by Radi - Tracker Supp
Tue Jan 02, 2018 1:41 pm
Forum: PDF-Tools
Topic: Languages not available for OCR in PDF Tools
Replies: 5
Views: 675

Re: Languages not available for OCR in PDF Tools

Hi Victor, I believe that this is not available at the moment. The installer checks if you have the Viewer and/or the Editor installed on your system and installs the language files to the appropriate directory. I'll contact the team responsible for the installers and ask them if they can fix this s...
by Radi - Tracker Supp
Tue Jan 02, 2018 10:48 am
Forum: PDF-Tools
Topic: Languages not available for OCR in PDF Tools
Replies: 5
Views: 675

Re: Languages not available for OCR in PDF Tools

Hello Victor, Please note that the Editor and PDF Tools use different folders to keep their OCR language files. The Editor uses the following folder: C:\Program Files\Tracker Software\PDF Editor\PluginsData\OCRLanguages And PDF Tools uses the following one: C:\Program Files\Tracker Software\PDF Tool...
by Radi - Tracker Supp
Thu Dec 28, 2017 9:04 am
Forum: PDF-XChange Editor
Topic: Cosmetic: Installer of V7 shows V6
Replies: 5
Views: 726

Re: Cosmetic: Installer of V7 shows V6

Hello Peter2,

Could you please let us know in which installer you are seeing the wrong version?
I've tested both the .exe installer and the .msi installer in both Win10 and WinXP and I wasn't able to see it:
Editor.jpg
Regards,
Radi
by Radi - Tracker Supp
Thu Dec 28, 2017 8:51 am
Forum: PDF-XChange Editor
Topic: V 7 Pan & Zoom
Replies: 9
Views: 632

Re: V 7 Pan & Zoom

Hello Arnold,

This behaviour is present when the file is rotated and it is a known issue in the current version of the Editor. We already have a ticket for it and our developers are working on resolving it.

Regards,
Radi
by Radi - Tracker Supp
Wed Dec 27, 2017 8:41 am
Forum: PDF-XChange Editor
Topic: Affect on Windows Taskbar
Replies: 8
Views: 586

Re: Affect on Windows Taskbar

Hi Bob, Ovg,

@Ovg, thanks for pointing out these threads.

@Bob Coleman, we're working on the Taskbar issue and as Paul mentioned in the other thread - this might be changed in the future, but will not be treated as a high priority problem for the moment.

Regards,
Radi
by Radi - Tracker Supp
Wed Dec 27, 2017 8:32 am
Forum: PDF-XChange Editor
Topic: Single user license
Replies: 4
Views: 505

Re: Single user license

Hi UPieper,

Yes, this is correct, you can install your license on your PC and your work computer provided your are the main user for both machines.

Regards,
Radi
by Radi - Tracker Supp
Fri Dec 22, 2017 10:44 am
Forum: PDF-XChange Editor
Topic: Document From Graphic File
Replies: 2
Views: 589

Re: Document From Graphic File

Hi Arnold, Just to let you guys know: we already have a ticket for this problem in our internal system and its being worked on: #4152: Editor 323.2: Document size becomes too large when adding an image as base content. We'll update this topic once we have further information on the issue or when it ...
by Radi - Tracker Supp
Fri Dec 22, 2017 9:58 am
Forum: PDF-XChange Editor
Topic: «Hide all licensed features from toolbars and menus» doesn't work in Classic Toolbars mode
Replies: 3
Views: 520

Re: «Hide all licensed features from toolbars and menus» doesn't work in Classic Toolbars mode

Hi Ovg, Thanks for reporting this problem. I've created a ticket in our internal system so our developers can investigate and fix this issue: #4151: Editor 323.2: "Hide all licensed features from toolbars and menus" doesn't work in Classic Toolbars mode. We'll post here to inform you when the issue ...
by Radi - Tracker Supp
Fri Dec 22, 2017 9:05 am
Forum: PDF-XChange Editor
Topic: Portable 64 bit..... how i can obtain ?
Replies: 3
Views: 409

Re: Portable 64 bit..... how i can obtain ?

Hello DjDiabolik,

The portable version of the Editor is available only in a 32-bit version.
You can download it here:
https://www.tracker-software.com/downlo ... rtable.zip

Regards,
Radi
by Radi - Tracker Supp
Wed Dec 20, 2017 11:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Text Box Size
Replies: 5
Views: 756

Re: Text Box Size

Hello AisMen,

Welcome to our forums.

Please take a look at the following knowledge base article to find our how to set the default style of annotations:
How do I set the default style of annotations in PDF-XChange Viewer and PDF-XChange Editor

Regards,
Radi
by Radi - Tracker Supp
Tue Dec 19, 2017 10:03 am
Forum: PDF-XChange Editor
Topic: V 7 Changing Object Properties
Replies: 14
Views: 842

Re: V 7 Changing Object Properties

Hello Arnold, This happens because the focus changes from the main document area to the properties toolbar as you are prompted to enter a custom number for the point size or the opacity. If you change the focus back to the document area by clicking on your object or the document tab, Esc key will be...
by Radi - Tracker Supp
Wed Dec 13, 2017 12:27 pm
Forum: PDF-XChange Editor
Topic: Recompress image may result in a larger file
Replies: 1
Views: 235

Re: Recompress image may result in a larger file

Hi yossizahn, Thanks for your post and your remarks for this feature. I've created a feature request for these options in our internal system ( RT#4130 ). Our developer will consider implementing them in a future build of the Editor. Please note that I cannot guarantee that these will be implemented...
by Radi - Tracker Supp
Thu Nov 30, 2017 12:45 pm
Forum: PDF-XChange Editor
Topic: XChangeEditor inconsistent in export/import bookmarks to/from textfile format.. ?
Replies: 6
Views: 497

Re: XChangeEditor inconsistent in export/import bookmarks to/from textfile format.. ?

Thanks for this solution Willy, I hope that this will also be useful for someone else.

Regards,
Radi
by Radi - Tracker Supp
Thu Nov 23, 2017 3:22 pm
Forum: PDF-XChange Editor
Topic: not abel to work on comments from XChange Viewer
Replies: 4
Views: 359

Re: not abel to work on comments from XChange Viewer

Hi m_rie,

I am happy to hear that you managed so solve the problem.

Have a great day!

Regards,
Radi
by Radi - Tracker Supp
Thu Nov 23, 2017 12:52 pm
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1661

Re: Digital Signatures

Hi dmathies,

Once the new version is released, you will be able to download it here:
https://www.tracker-software.com/product/downloads

Regards,
Radi
by Radi - Tracker Supp
Thu Nov 23, 2017 12:15 pm
Forum: PDF-XChange Editor
Topic: not abel to work on comments from XChange Viewer
Replies: 4
Views: 359

Re: not abel to work on comments from XChange Viewer

Hello m_rie, Welcome to our forums. Could you please confirm if you are trying to edit the comments using the Editor or the Viewer? Also, can you provide the file so we can test it on our end? If you do not wish to post your document on a public forum, please send it to support@tracker-software.com ...
by Radi - Tracker Supp
Wed Nov 22, 2017 3:41 pm
Forum: PDF-XChange Editor
Topic: 'Dead' file links in browser view
Replies: 3
Views: 292

Re: 'Dead' file links in browser view

Hi Martin, Welcome to our forums. I wonder if it is possible to provide one of the files so we can test them at our end? If you can provide a direct link to one of the files, that would work perfectly. If you do not wish to upload/post the file to a public forum, you can send it to support@tracker-s...
by Radi - Tracker Supp
Tue Nov 21, 2017 12:07 pm
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1661

Re: Digital Signatures

Hi dmathies,

Thanks for waiting so patiently.
I've received a confirmation from our developers that they made the needed changes in our signatures and we hope that this will solve the problem.
You will be able to test this in the next build of the Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Nov 14, 2017 2:20 pm
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1661

Re: Digital Signatures

Hi dmathies,

I am afraid that I do not have anything new on this problem. I've requested an update from our devs on it and will come back to you as soon as I have anything further.

Regards,
Radi
by Radi - Tracker Supp
Wed Nov 08, 2017 7:47 am
Forum: PDF-XChange Editor
Topic: Turn Page
Replies: 1
Views: 354

Re: Turn Page

Hello Guido,

Welcome to our forums.

You can place any command/tool you would like on a desired location in your toolbars. Please take a look at the following knowledge base article to find out how to customize toolbars in the Editor:
How do I Customize toolbars in the Editor

Regards,
Radi
by Radi - Tracker Supp
Mon Nov 06, 2017 2:21 pm
Forum: PDF-XChange Editor
Topic: backup preferences before format pc SOLVED
Replies: 1
Views: 318

Re: backup preferences before format pc SOLVED

Hello Shay, You can backup your settings from Main menu -> Edit -> Export Settings. Please make sure to enable the Custom Stamp Collections option in order to back up your custom stamps. Export.jpg You can also copy the stamp collection files manually. They are located in the following folders: C:\P...
by Radi - Tracker Supp
Tue Oct 24, 2017 12:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Transparant Stamp
Replies: 1
Views: 903

Re: Transparant Stamp

Hi dhel, Please take a look at the following knowledge base article to find out how to create transparent stamps: https://www.tracker-software.com/knowledgebase/225 If you are still unable to create a transparent stamp, please send us the source file so we can check it for you and try to assist furt...
by Radi - Tracker Supp
Tue Oct 17, 2017 6:37 am
Forum: PDF-XChange Editor
Topic: Disable close button for each tab
Replies: 6
Views: 600

Re: Disable close button for each tab

Hi cojia,

Unfortunately, for the moment, there is no information about when this feature will be available in the Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Oct 17, 2017 6:32 am
Forum: PDF-XChange Editor
Topic: Freezing when opening pdf
Replies: 1
Views: 221

Re: Freezing when opening pdf

Hi Karl, Once you enable Exclusive mode for any tool, it should remain enabled until you disable it. You can also turn on Exclusive mode by holding down Shift. If you provide the document with which you experience this issue, we can investigate why this is happening and possibly think of a more perm...
by Radi - Tracker Supp
Fri Oct 13, 2017 6:54 am
Forum: PDF-XChange Viewer (End Users)
Topic: Hi guys
Replies: 1
Views: 772

Re: Hi guys

Hi thanhmyca,

Welcome to our forums.

I am afraid that it is no longer possible to use our browser plug-in in Chrome. More information on the subject can be found here:
http://www.tracker-software.com/knowledgebase/495

Regards,
Radi
by Radi - Tracker Supp
Thu Oct 05, 2017 2:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No icons on desktop
Replies: 7
Views: 1383

Re: No icons on desktop

Hi Karl, From what I observe on my machine, when I set Microsoft Edge as my default PDF handler - I see exactly the same result as on your new computer. Also, when I set the Viewer as my default handler from its menu - Windows reverts back the changes to MS Edge. Please try to right click one of the...
by Radi - Tracker Supp
Thu Oct 05, 2017 12:03 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No icons on desktop
Replies: 7
Views: 1383

Re: No icons on desktop

Hello Karl, Welcome to our forums. I am sorry, but I am not quite sure that I understand what is missing from your icons. If it is the preview, please take a look at the following knowledge base article to find out how to re-register our shell extensions so Windows explorer can show the preview: htt...
by Radi - Tracker Supp
Thu Oct 05, 2017 7:05 am
Forum: PDF-XChange Viewer (End Users)
Topic: Close many documents warning SOLVED
Replies: 3
Views: 1351

Re: Close many documents warning SOLVED

Hi rycerz, You can restore this prompt by resetting your settings from Main menu -> Edit -> Reset All Settings to Defaults. If you do not wish to reset all settings, you can also restore this prompt from Windows Registry. If this is the mthod you prefer, please go to the following registry key: HKEY...
by Radi - Tracker Supp
Wed Oct 04, 2017 12:46 pm
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1661

Re: Digital Signatures

Hi dmathies,

Our developers are working on improving the digital signatures support for the next build of the Editor.
I do not have the details specific to your case, but our devs are aware of it and are already investigating.

Regards,
Radi
by Radi - Tracker Supp
Wed Sep 27, 2017 6:42 am
Forum: PDF-XChange Editor
Topic: Features I am missing in Editor
Replies: 89
Views: 5873

Re: Features I am missing in Editor

Hello Andre, I suspect that you do not have your license key installed properly to your Editor. Could you please send us the serial that you are using to support@tracker-software.com so we can check it for you? Also, please include a screenshot of your Editor's Help -> About menu. Please do not post...
by Radi - Tracker Supp
Thu Sep 21, 2017 7:11 am
Forum: PDF-XChange Print Drivers
Topic: Printing layered objects in Excel do not work in all cases...
Replies: 5
Views: 888

Re: Printing layered objects in Excel do not work in all cases...

Hi Willy,

Thanks for your remark. It seems like Office 2000 doesn't handle these layers correctly (or in the correct order), which indeed causes this issue.

Regards,
Radi
by Radi - Tracker Supp
Tue Sep 19, 2017 11:43 am
Forum: PDF-XChange Print Drivers
Topic: Printing layered objects in Excel do not work in all cases...
Replies: 5
Views: 888

Re: Printing layered objects in Excel do not work in all cases...

Hello Puffolino, I've tested printing your document using both MS Office 2010 and MS Office 2013 and also both Lite and Standard virtual PDF printers and didn't experience the same problem with the transparency. It seems like this is something related to Office 2000, in which case, I think the only ...
by Radi - Tracker Supp
Mon Sep 18, 2017 12:27 pm
Forum: PDF-XChange Editor
Topic: highlight whole word at once in select text tool SOLVED
Replies: 9
Views: 958

Re: highlight whole word at once in select text tool SOLVED

Hello sidabcd, Welcome to our forums. I am afraid that for the moment - we do not have a shortcut that would allow you to select whole words using the arrow keys. I've created a feature request for this and our developers will consider implementing it. Please use the following ticket number as a ref...
by Radi - Tracker Supp
Fri Sep 15, 2017 8:37 am
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1661

Re: Digital Signatures

Hi Derek,

Thanks for letting us know this, I've informed our developers that you will provide a remote access if this is needed.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 14, 2017 12:56 pm
Forum: PDF-XChange Editor
Topic: Not able to opne pdf files
Replies: 1
Views: 284

Re: Not able to opne pdf files

Hello Christoph,

Welcome to our forums.

I can see that you also sent us an e-mail with the same question.
I've answered this e-mail, please check your e-mail.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 14, 2017 11:49 am
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1661

Re: Digital Signatures

Hi dmathies, Welcome to our forums. I've forwarded this issue to our Dev team, they will check the provided information and advice further if more information or a remote session is required in order to troubleshoot the problem. If a remote session is required for this, would you accept someone from...
by Radi - Tracker Supp
Thu Sep 07, 2017 6:38 am
Forum: PDF-XChange Editor
Topic: Open PDF files in multiple instances vs single instance
Replies: 5
Views: 442

Re: Open PDF files in multiple instances vs single instance

Hi gopher_everett, I understand your concern, however, there is a description of what Tabs and Windows settings are right next to the Setup button. If you read the description, you will definitely remember what setting will be shown when you hit the Setup button. About the Single Document mode: I am...
by Radi - Tracker Supp
Wed Sep 06, 2017 7:13 am
Forum: PDF-XChange Editor
Topic: Open PDF files in multiple instances vs single instance
Replies: 5
Views: 442

Re: Open PDF files in multiple instances vs single instance

Hi Ovg,

Welcome to our forms and thanks for the post. You are correct, this is the menu that holds all Tabs and Windows options.

@gopher_everett, please enable the following option in order to be able to open each document in a separate window:
Tabs.jpg
Regards,
Radi
by Radi - Tracker Supp
Wed Sep 06, 2017 6:51 am
Forum: PDF-XChange Editor
Topic: Shift to copy highlighted text, and relationship with Exclusive Mode
Replies: 1
Views: 251

Re: Shift to copy highlighted text, and relationship with Exclusive Mode

Hi Clairvaux, The Exclusive mode is basically a tool that prevents you from accidentally selecting another object while placing an object. For example: If you would like to place a Rectangle annotation that overlaps another rectangle annotation - there is a big chance that when you click to place yo...
by Radi - Tracker Supp
Tue Sep 05, 2017 10:48 am
Forum: PDF-XChange Editor
Topic: PDF documents comparison
Replies: 1
Views: 322

Re: PDF documents comparison

Hi chanyc, Welcome to our forums. We do not have an automatic document comparison tool for the moment. However, you can open two documents with the Editor and turn on the following option: Main menu -> Window -> Active Document to New Vertical Tab Group. This will show the two documents at the same ...
by Radi - Tracker Supp
Fri Sep 01, 2017 1:26 pm
Forum: PDF-XChange Editor SDK
Topic: Hide document tab close button...
Replies: 4
Views: 353

Re: Hide document tab close button...

Hello Simon, I am afraid that it is not possible to disable / hide the close tab button. We already have a feature request for this option (see the topic below), however, I cannot guarantee that it will be implemented in a future build of the Editor: http://www.tracker-software.com/forum3/viewtopic....
by Radi - Tracker Supp
Thu Aug 31, 2017 12:49 pm
Forum: PDF-XChange Viewer (End Users)
Topic: pdf XChange Viewer portable
Replies: 6
Views: 1312

Re: pdf XChange Viewer portable

Hi pamamaroo,

I'm happy to hear that you managed to solve the problem.

Regards,
Radi
by Radi - Tracker Supp
Thu Aug 31, 2017 11:52 am
Forum: PDF-XChange Viewer (End Users)
Topic: pdf XChange Viewer portable
Replies: 6
Views: 1312

Re: pdf XChange Viewer portable

Hello pamamaroo,

I suspect that there is something wrong with the resource.dat file of your portable Viewer. Please try to download the latest version and check if it works properly:
https://www.tracker-software.com/downlo ... r_Port.zip

Regards,
Radi
by Radi - Tracker Supp
Thu Aug 31, 2017 11:22 am
Forum: PDF-XChange Viewer (End Users)
Topic: pdf XChange Viewer portable
Replies: 6
Views: 1312

Re: pdf XChange Viewer portable

Hello pamamaroo, Welcome to our forums. Please try to reset your Viewer's settings and check if this solves the problem. You can do this from Main menu -> Edit -> Reset all settings to defaults. Please note that resetting your settings will erase all custom settings that you might have. We recommend...
by Radi - Tracker Supp
Wed Aug 02, 2017 9:19 am
Forum: PDF-XChange Editor SDK
Topic: Create custom line styles...
Replies: 4
Views: 501

Re: Create custom line styles...

Hello lidds,

I am afraid that this is impossible. We provide only the line styles described in the PDF specification.

Regards,
Radi
by Radi - Tracker Supp
Thu Jul 27, 2017 6:52 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR language pack download
Replies: 1
Views: 1358

Re: OCR language pack download

Hi Ming Chu, Welcome to our forums. I've just tested several random OCR language packages and did not experience any problems downloading them. Could you please give us a specific link which doesn't work for you? Also, please let us know which language pack(s) you would like to download. Regards, Radi
by Radi - Tracker Supp
Thu Jul 27, 2017 6:15 am
Forum: PDF-XChange Editor
Topic: Print All button not working
Replies: 3
Views: 358

Re: Print All button not working

Hi blutackey, Welcome to our forums. This feature is not implemented yet so the button does not work. However, you can create your own 'Print All' button using Javascript. Please take a look at the following topic to find the instructions: http://www.tracker-software.com/forum3/viewtopic.php?f=62&t=...