Search found 393 matches

by Radi - Tracker Supp
Tue Mar 12, 2019 6:54 am
Forum: PDF-XChange Editor
Topic: How to change entirely font color of a PDF doc. SOLVED
Replies: 3
Views: 435

Re: How to change entirely font color of a PDF doc. SOLVED

Hi Everyone, In case some text is stores as an image and needs to be modified, this can also be done with the Edit Image feature available from the context menu when you right click a selected image. This will transfer the image to a third party image editor application and once you are finished wit...
by Radi - Tracker Supp
Tue Mar 12, 2019 6:45 am
Forum: PDF-XChange Editor
Topic: Interactive form fields and document display size
Replies: 3
Views: 366

Re: Interactive form fields and document display size

Hello bittricks,

You can modify when the Info Bar is shown from File -> Preferences -> Document Info Bar.
image.png
You can disable all bars or just disable/enable specific bars using the ticks available in this menu.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 11:19 am
Forum: PDF-Tools
Topic: PDF/A
Replies: 3
Views: 1235

Re: PDF/A

Hi petedyba, While we do not offer a dedicated PDF conformance checker, you can use PDF Tools to convert documents to PDF/A. If there are PDF/A documents in the input directory/file selection, the tool can skip them so you will receive a folder/file selection of PDF/A documents without extra process...
by Radi - Tracker Supp
Tue Mar 05, 2019 8:57 am
Forum: PDF-XChange Editor
Topic: Email "Error [MailLib]: Bad recipient type"
Replies: 1
Views: 300

Re: Email "Error [MailLib]: Bad recipient type"

Hello Helveticus,

Welcome to our forum.

This error started appearing after the latest update of Thunderbird (Version 60.5.2) was released. We are aware of the issue and are investigating it already.

Meanwhile, you can try reverting back to the previous version of Thunderbird.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 8:37 am
Forum: PDF-XChange Editor
Topic: Save As (various formats) for secured PDF — cryptic error messages
Replies: 1
Views: 348

Re: Save As (various formats) for secured PDF — cryptic error messages

Hi DIV,

Thanks for the post and your suggestions. I'll forward them to our development team so we can discuss how to make the error messages a bit more clear for the end user.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 8:13 am
Forum: Network Administrator Support
Topic: Policy not Working
Replies: 10
Views: 3718

Re: Policy not Working

:)
by Radi - Tracker Supp
Tue Mar 05, 2019 8:12 am
Forum: PDF-XChange Print Drivers
Topic: Handling of duplicate PDF filenames SOLVED
Replies: 16
Views: 5776

Re: Handling of duplicate PDF filenames SOLVED

Hi PDFer,

I am happy to hear that we managed to solve the problem.

Regards,
Radi
by Radi - Tracker Supp
Thu Jan 31, 2019 12:41 pm
Forum: PDF-XChange Editor
Topic: Documents displaying in greyscale
Replies: 3
Views: 291

Re: Documents displaying in greyscale

Hello CCMoo,

Welcome to our forums!

It seems like you enabled the colour override option of your Editor. To disable it, please press Ctrl+Shift+6 with the Editor's window on focus.

You can also disable this option from File -> Preferences -> Accessibility.
image.png
Regards,
Radi
by Radi - Tracker Supp
Tue Jan 22, 2019 1:40 pm
Forum: PDF-XChange Editor
Topic: I need to edit the File-Tab
Replies: 4
Views: 489

Re: I need to edit the File-Tab

Hello Gregor_Isar,

Please take a look at the following knowledge base article to find detailed instructions on how to customize your Editor's toolbars and menus:
How do I Customize toolbars in the Editor

Regards,
Radi
by Radi - Tracker Supp
Wed Nov 14, 2018 9:59 am
Forum: PDF-XChange Editor
Topic: Menus lost, disappeared
Replies: 3
Views: 321

Re: Menus lost, disappeared

Hello thelma biotel as,

Welcome to our forums.

Please try pressing Ctrl+F8 with the Editor's window on focus.

If this doesn't bring your menus back, please send us a screenshot of your Editor's window so we can check your menus' status and assist further.

Regards,
Radi
by Radi - Tracker Supp
Tue May 01, 2018 5:57 am
Forum: PDF-XChange Editor
Topic: PDF Exchange printing problem
Replies: 1
Views: 318

Re: PDF Exchange printing problem

Hello dmoffitt, Welcome to our forums. Could you please send us one of the files that you printed and contains 'Buy now' stamps so we can check it for you? If you do not wish to upload the document to a public forum, please do send it to us via e-mail, to support@tracker-software.com and include a l...
by Radi - Tracker Supp
Mon Apr 30, 2018 8:14 am
Forum: PDF-XChange Editor
Topic: PDF-XChange PRO
Replies: 5
Views: 757

Re: PDF-XChange PRO

Hi leachj33,

I've blocked your license key and generated a new one in its place. Please check your e-mail for details.

Regards,
Radi
by Radi - Tracker Supp
Fri Apr 27, 2018 10:34 am
Forum: PDF-XChange Editor
Topic: PDF-XChange PRO
Replies: 5
Views: 757

Re: PDF-XChange PRO

Hello atbecom,

Welcome to our forums.

For licensing related questions, please contact us on support@tracker-software.com and provide your license key (or the first 10-15 characters of it) in your e-mail so we can check it for you and assist further.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 10, 2018 6:51 am
Forum: PDF-Tools
Topic: Context menu options missing Win10 Pro, PDF-X 317.1
Replies: 1
Views: 510

Re: Context menu options missing Win10 Pro, PDF-X 317.1

Hello blwnhr, Welcome to our forums. Please note that while your maintenance plan is active, you are entitled to use every minor and major version of the licensed product. You should be able to use your license key in the latest version of our products without any problems. You can also upgrade it t...
by Radi - Tracker Supp
Tue Apr 10, 2018 6:43 am
Forum: PDF-XChange Editor
Topic: No Document Menu
Replies: 1
Views: 300

Re: No Document Menu

Hello ebswift, Welcome to our forums. Please note that there is no Document menu in the new ribbon interface. This menu was available in the old (classic) interface. Please take a look at the following knowledge base article to find out more about the ribbon interface and how to navigate it: https:/...
by Radi - Tracker Supp
Fri Mar 30, 2018 7:12 am
Forum: PDF-XChange Editor
Topic: New window/new tab with same document SOLVED
Replies: 20
Views: 4056

Re: New window/new tab with same document SOLVED

Hello Louis-Mathieu,

Welcome to our forums.

This feature has been implemented a while ago. You can find it in the View tab of your ribbon interface - Document Tabs tool -> New Document Window.
Document Tabs.jpg
Regards,
Radi
by Radi - Tracker Supp
Fri Mar 09, 2018 1:17 pm
Forum: PDF-XChange Editor
Topic: Search problems
Replies: 5
Views: 672

Re: Search problems

Hello tpzworks, Welcome to our forums. Please note that the search results are a part of the Search pane and since this pane is already on focus - pressing Ctrl+Shift+F will not do anything. I'll discuss this behaviour with our developers and ask if we can make any changes in it. About the search ne...
by Radi - Tracker Supp
Tue Feb 27, 2018 2:14 pm
Forum: PDF-XChange Print Drivers
Topic: Spanish translation
Replies: 23
Views: 2219

Re: Spanish translation

Hello Miguel,

Welcome to our forums.

Please try to download and install the following language file:
https://www.tracker-software.com/langua ... -editor/32

This will install the latest Spanish interface available for the Editor.

Regards,
Radi
by Radi - Tracker Supp
Thu Feb 22, 2018 1:43 pm
Forum: PDF-XChange Editor
Topic: 3D PDFs
Replies: 2
Views: 401

Re: 3D PDFs

Hello peterbuxton,

Welcome to our forums.

Unfortunately our products do not support creating/viewing 3D content in a PDF file but currently we intensively working on that task.

Regards,
Radi
by Radi - Tracker Supp
Tue Feb 20, 2018 9:54 am
Forum: PDF-XChange Print Drivers
Topic: After update to Editor V7, Xchange Lite prints "Buy Now" icons on each page
Replies: 9
Views: 1375

Re: After update to Editor V7, Xchange Lite prints "Buy Now" icons on each page

Hi DrBB01,

Yes, installing the free version of PDF-XChange Lite should indeed solve the problem. Please download it from here:
https://www.tracker-software.com/downlo ... eHome7.zip

Regards,
Radi
by Radi - Tracker Supp
Fri Feb 16, 2018 6:41 am
Forum: PDF-XChange Editor
Topic: New call-out and test box font rendering issue
Replies: 1
Views: 422

Re: New call-out and test box font rendering issue

Hello lanka007, Welcome to our forums. I've tried to reproduce this behaviour, but I couldn't do it in any way. Please check your Editor's version from Help -> About and if you are using anything different than Version 7 (Build 324.2), please update the Editor and check if the problem persists in th...
by Radi - Tracker Supp
Thu Feb 08, 2018 7:59 am
Forum: PDF-XChange Editor
Topic: Bug?PDF XChangeEditor Save-As dialog
Replies: 3
Views: 591

Re: Bug?PDF XChangeEditor Save-As dialog

Hi ArchPrime, This behaviour actually depends on the menu from which you opted to add a place. If you do this from File -> Open. The Editor will always ask you to open a file from the folder after adding it to the list. If you try to Add a place from File -> Save As, the Editor will show the Save as...
by Radi - Tracker Supp
Wed Feb 07, 2018 6:09 am
Forum: PDF-XChange Editor
Topic: Custom ribbon tab
Replies: 10
Views: 1031

Re: Custom ribbon tab

Hello PRBruinsma,

Welcome to our forums.

You can re-arrange your tabs from the Customize Toolbars menu. Just select the desired tab and use the Up/Down buttons to adjust its position.
Tabs.jpg
Regards,
Radi
by Radi - Tracker Supp
Mon Jan 29, 2018 12:38 pm
Forum: PDF-XChange Editor
Topic: How can I set deafult colors in commenting tools/format tab?
Replies: 7
Views: 787

Re: How can I set deafult colors in commenting tools/format tab?

Hi Guys,

@Arnold, thanks for helping on this one.

Just one correction: In the latest build of the Editor, you should be able to modify the built in custom styles. Please try this using the Fill Colour option.

Regards,
Radi
by Radi - Tracker Supp
Mon Jan 29, 2018 12:29 pm
Forum: PDF-XChange Editor
Topic: Wildcards and Search
Replies: 1
Views: 383

Re: Wildcards and Search

Hello François, For the moment, it is not possible to use wildcard characters in the search pane. Please note that such a feature request already exists in our system and our developers are working on a way to implement this feature. However, we do not have an estimate on when this will be available...
by Radi - Tracker Supp
Fri Jan 26, 2018 7:12 am
Forum: PDF-XChange Editor
Topic: Flatten comments missing in v7?
Replies: 8
Views: 841

Re: Flatten comments missing in v7?

Hello lairdb,

Welcome to our forums.

You can find the flatten comments tool in the Comment tab of your ribbon interface.
2018-01-26_09-11-18.jpg
Regards,
Radi
by Radi - Tracker Supp
Thu Jan 11, 2018 12:24 pm
Forum: PDF-XChange Editor
Topic: Save AS hang on 100% for 20 sec
Replies: 19
Views: 1610

Re: Save AS hang on 100% for 20 sec

Hi k.leroy metallindustri as, Please try to install the latest version of the Editor (323.2) on a test machine and check if the problem persists in the new version. You can always find the latest version of our products on the following page: https://www.tracker-software.com/product/downloads Regard...
by Radi - Tracker Supp
Wed Jan 03, 2018 2:30 pm
Forum: PDF-Tools
Topic: How to combine
Replies: 3
Views: 681

Re: How to combine

Hello Victor,

We do not have such a feature, however, you can do this using a Java Script and the Editor. Please take a look at the following forum topic to find the instructions and the script:
https://www.tracker-software.com/forum3 ... 411#p66411

Regards,
Radi
by Radi - Tracker Supp
Tue Jan 02, 2018 3:32 pm
Forum: PDF-XChange Editor
Topic: Stamps Toolbar Icon
Replies: 16
Views: 1778

Re: Stamps Toolbar Icon

Hello Arnold, I've tested the Stamp tool and it seems like it behaves correctly on my end. When I click the left part of the tool it enables the last used stamp and when I click on the right part, it opens the stamps palette. What version of the Editor are you running? Are you using any custom stamp...
by Radi - Tracker Supp
Tue Jan 02, 2018 3:07 pm
Forum: PDF-XChange Editor
Topic: How to switch to Classic UI? SOLVED
Replies: 4
Views: 869

Re: How to switch to Classic UI? SOLVED

Hi Guys,

@Ovg, thanks for providing the screenshot.

@Seeker45, the button Switch to Classic Toolbars will change to Switch to Ribbon UI when you are in classic mode.

Regards,
Radi
by Radi - Tracker Supp
Tue Jan 02, 2018 1:41 pm
Forum: PDF-Tools
Topic: Languages not available for OCR in PDF Tools
Replies: 5
Views: 761

Re: Languages not available for OCR in PDF Tools

Hi Victor, I believe that this is not available at the moment. The installer checks if you have the Viewer and/or the Editor installed on your system and installs the language files to the appropriate directory. I'll contact the team responsible for the installers and ask them if they can fix this s...
by Radi - Tracker Supp
Tue Jan 02, 2018 10:48 am
Forum: PDF-Tools
Topic: Languages not available for OCR in PDF Tools
Replies: 5
Views: 761

Re: Languages not available for OCR in PDF Tools

Hello Victor, Please note that the Editor and PDF Tools use different folders to keep their OCR language files. The Editor uses the following folder: C:\Program Files\Tracker Software\PDF Editor\PluginsData\OCRLanguages And PDF Tools uses the following one: C:\Program Files\Tracker Software\PDF Tool...
by Radi - Tracker Supp
Thu Dec 28, 2017 9:04 am
Forum: PDF-XChange Editor
Topic: Cosmetic: Installer of V7 shows V6
Replies: 5
Views: 826

Re: Cosmetic: Installer of V7 shows V6

Hello Peter2,

Could you please let us know in which installer you are seeing the wrong version?
I've tested both the .exe installer and the .msi installer in both Win10 and WinXP and I wasn't able to see it:
Editor.jpg
Regards,
Radi
by Radi - Tracker Supp
Thu Dec 28, 2017 8:51 am
Forum: PDF-XChange Editor
Topic: V 7 Pan & Zoom
Replies: 9
Views: 762

Re: V 7 Pan & Zoom

Hello Arnold,

This behaviour is present when the file is rotated and it is a known issue in the current version of the Editor. We already have a ticket for it and our developers are working on resolving it.

Regards,
Radi
by Radi - Tracker Supp
Wed Dec 27, 2017 8:41 am
Forum: PDF-XChange Editor
Topic: Affect on Windows Taskbar
Replies: 8
Views: 729

Re: Affect on Windows Taskbar

Hi Bob, Ovg,

@Ovg, thanks for pointing out these threads.

@Bob Coleman, we're working on the Taskbar issue and as Paul mentioned in the other thread - this might be changed in the future, but will not be treated as a high priority problem for the moment.

Regards,
Radi
by Radi - Tracker Supp
Wed Dec 27, 2017 8:32 am
Forum: PDF-XChange Editor
Topic: Single user license
Replies: 4
Views: 580

Re: Single user license

Hi UPieper,

Yes, this is correct, you can install your license on your PC and your work computer provided your are the main user for both machines.

Regards,
Radi
by Radi - Tracker Supp
Fri Dec 22, 2017 10:44 am
Forum: PDF-XChange Editor
Topic: Document From Graphic File
Replies: 2
Views: 683

Re: Document From Graphic File

Hi Arnold, Just to let you guys know: we already have a ticket for this problem in our internal system and its being worked on: #4152: Editor 323.2: Document size becomes too large when adding an image as base content. We'll update this topic once we have further information on the issue or when it ...
by Radi - Tracker Supp
Fri Dec 22, 2017 9:58 am
Forum: PDF-XChange Editor
Topic: «Hide all licensed features from toolbars and menus» doesn't work in Classic Toolbars mode
Replies: 3
Views: 604

Re: «Hide all licensed features from toolbars and menus» doesn't work in Classic Toolbars mode

Hi Ovg, Thanks for reporting this problem. I've created a ticket in our internal system so our developers can investigate and fix this issue: #4151: Editor 323.2: "Hide all licensed features from toolbars and menus" doesn't work in Classic Toolbars mode. We'll post here to inform you when the issue ...
by Radi - Tracker Supp
Fri Dec 22, 2017 9:05 am
Forum: PDF-XChange Editor
Topic: Portable 64 bit..... how i can obtain ?
Replies: 3
Views: 477

Re: Portable 64 bit..... how i can obtain ?

Hello DjDiabolik,

The portable version of the Editor is available only in a 32-bit version.
You can download it here:
https://www.tracker-software.com/downlo ... rtable.zip

Regards,
Radi
by Radi - Tracker Supp
Wed Dec 20, 2017 11:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Text Box Size
Replies: 5
Views: 846

Re: Text Box Size

Hello AisMen,

Welcome to our forums.

Please take a look at the following knowledge base article to find our how to set the default style of annotations:
How do I set the default style of annotations in PDF-XChange Viewer and PDF-XChange Editor

Regards,
Radi
by Radi - Tracker Supp
Tue Dec 19, 2017 10:03 am
Forum: PDF-XChange Editor
Topic: V 7 Changing Object Properties
Replies: 14
Views: 995

Re: V 7 Changing Object Properties

Hello Arnold, This happens because the focus changes from the main document area to the properties toolbar as you are prompted to enter a custom number for the point size or the opacity. If you change the focus back to the document area by clicking on your object or the document tab, Esc key will be...
by Radi - Tracker Supp
Wed Dec 13, 2017 12:27 pm
Forum: PDF-XChange Editor
Topic: Recompress image may result in a larger file
Replies: 1
Views: 279

Re: Recompress image may result in a larger file

Hi yossizahn, Thanks for your post and your remarks for this feature. I've created a feature request for these options in our internal system ( RT#4130 ). Our developer will consider implementing them in a future build of the Editor. Please note that I cannot guarantee that these will be implemented...
by Radi - Tracker Supp
Thu Nov 30, 2017 12:45 pm
Forum: PDF-XChange Editor
Topic: XChangeEditor inconsistent in export/import bookmarks to/from textfile format.. ?
Replies: 6
Views: 610

Re: XChangeEditor inconsistent in export/import bookmarks to/from textfile format.. ?

Thanks for this solution Willy, I hope that this will also be useful for someone else.

Regards,
Radi
by Radi - Tracker Supp
Thu Nov 23, 2017 3:22 pm
Forum: PDF-XChange Editor
Topic: not abel to work on comments from XChange Viewer
Replies: 4
Views: 440

Re: not abel to work on comments from XChange Viewer

Hi m_rie,

I am happy to hear that you managed so solve the problem.

Have a great day!

Regards,
Radi
by Radi - Tracker Supp
Thu Nov 23, 2017 12:52 pm
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1900

Re: Digital Signatures

Hi dmathies,

Once the new version is released, you will be able to download it here:
https://www.tracker-software.com/product/downloads

Regards,
Radi
by Radi - Tracker Supp
Thu Nov 23, 2017 12:15 pm
Forum: PDF-XChange Editor
Topic: not abel to work on comments from XChange Viewer
Replies: 4
Views: 440

Re: not abel to work on comments from XChange Viewer

Hello m_rie, Welcome to our forums. Could you please confirm if you are trying to edit the comments using the Editor or the Viewer? Also, can you provide the file so we can test it on our end? If you do not wish to post your document on a public forum, please send it to support@tracker-software.com ...
by Radi - Tracker Supp
Wed Nov 22, 2017 3:41 pm
Forum: PDF-XChange Editor
Topic: 'Dead' file links in browser view
Replies: 3
Views: 365

Re: 'Dead' file links in browser view

Hi Martin, Welcome to our forums. I wonder if it is possible to provide one of the files so we can test them at our end? If you can provide a direct link to one of the files, that would work perfectly. If you do not wish to upload/post the file to a public forum, you can send it to support@tracker-s...
by Radi - Tracker Supp
Tue Nov 21, 2017 12:07 pm
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1900

Re: Digital Signatures

Hi dmathies,

Thanks for waiting so patiently.
I've received a confirmation from our developers that they made the needed changes in our signatures and we hope that this will solve the problem.
You will be able to test this in the next build of the Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Nov 14, 2017 2:20 pm
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1900

Re: Digital Signatures

Hi dmathies,

I am afraid that I do not have anything new on this problem. I've requested an update from our devs on it and will come back to you as soon as I have anything further.

Regards,
Radi
by Radi - Tracker Supp
Wed Nov 08, 2017 7:47 am
Forum: PDF-XChange Editor
Topic: Turn Page
Replies: 1
Views: 410

Re: Turn Page

Hello Guido,

Welcome to our forums.

You can place any command/tool you would like on a desired location in your toolbars. Please take a look at the following knowledge base article to find out how to customize toolbars in the Editor:
How do I Customize toolbars in the Editor

Regards,
Radi