Search found 401 matches

by Radi - Tracker Supp
Tue Aug 18, 2015 7:03 am
Forum: PDF-XChange Viewer (End Users)
Topic: Alternate viewer button not working
Replies: 14
Views: 1502

Re: Alternate viewer button not working

Hi guys, Please try the following to add a new launch application: 1. Open the Editor and go to Edit -> Preferences -> Launch Applications. 2. Click on the "New..." button, then click the browse button (the little yellow folder) and navigate to the .exe file of your desired application. 3. Click OK ...
by Radi - Tracker Supp
Fri Aug 14, 2015 9:07 am
Forum: PDF-XChange Editor
Topic: Multiple select SOLVED
Replies: 4
Views: 696

Re: Multiple select SOLVED

:)
by Radi - Tracker Supp
Fri Aug 14, 2015 7:14 am
Forum: PDF-XChange Editor
Topic: Multiple select SOLVED
Replies: 4
Views: 696

Re: Multiple select SOLVED

Hello asbic consultants ltd, Bhikkhu Pesala,

Bhikkhu, thank you for the help!

Just one more thing - you can toggle the Comments pane with Ctrl+M or from the main menu of the Editor -> View -> Other Panes -> Comments.

Regards,
Radi
by Radi - Tracker Supp
Tue Aug 11, 2015 11:24 am
Forum: PDF-XChange Viewer (End Users)
Topic: Shortcut for changing the highlighter colours SOLVED
Replies: 3
Views: 960

Re: Shortcut for changing the highlighter colours SOLVED

Hello ArchStanton, Thank you for the post. I believe that you cannot add a shortcut of a custom style in the Viewer's toolbar. About the colours issue - please try the following: Open the Editor and go to the main menu -> Edit -> Preferences -> Page Display Click the "Rendering..." button and look f...
by Radi - Tracker Supp
Tue Aug 11, 2015 10:50 am
Forum: PDF-XChange Editor
Topic: Text is missing in Print
Replies: 6
Views: 757

Re: Text is missing in Print

Hello Willy, support.it@sss-gruppe.de, Willy, thank you for the help! Your suggestions are correct. I would recommend using suggestion number 3 - the Outline for embedded fonts option (check attachment). Also, please do update to the latest version 313.1. We fixed a critical issue related to the inc...
by Radi - Tracker Supp
Mon Aug 10, 2015 10:34 am
Forum: PDF-XChange Editor
Topic: Trouble with Editor on Terminalserver-Session
Replies: 18
Views: 1669

Re: Trouble with Editor on Terminalserver-Session

Hi TS_DERP,

Please check your e-mail. If you would like we can continue this conversation there.

Regards,
Radi
by Radi - Tracker Supp
Mon Aug 10, 2015 9:18 am
Forum: PDF-XChange Editor
Topic: Copying URLs and warning
Replies: 21
Views: 2221

Re: Copying URLs and warning

Hi Willy,

Thank you for the help!

@glocal, thanks for the questions.
You can disable the warning using Willy's suggestion, but please be mindful of the consequences of clicking on the wrong link :)

Regards,
Radi
by Radi - Tracker Supp
Thu Jul 16, 2015 12:38 pm
Forum: PDF-XChange Editor
Topic: adding command to user defined toolbar crashes program
Replies: 18
Views: 2050

Re: adding command to user defined toolbar crashes program

Hello Joezer, Welcome to the forum. Have you tried any of the above possible solutions? As my colleagues mention above - this is not a common behaviour - please back-up your settings. To do so, please open the Editor and go to the main menu -> Edit -> Export settings Then reset your settings from Ed...
by Radi - Tracker Supp
Thu Jul 09, 2015 9:12 am
Forum: Editor plugins
Topic: Can´t search in FileOpen protected files
Replies: 5
Views: 3309

Re: Can´t search in FileOpen protected files

Hi michipapa,

Thank you for the file. Please check your e-mail and if you want - lets continue the conversation there.

Regards,
Radi
by Radi - Tracker Supp
Wed Jul 08, 2015 9:21 am
Forum: PDF-XChange Editor
Topic: Feature request - Translation utility
Replies: 11
Views: 1090

Re: Feature request - Translation utility

Hello chiapas, Thank you for the post. Please note that all strings are always shown in the selected UI language and the search for functions can only search in these strings. We believe that it is more likely for a person who chose to use a localized version of the UI to use his own language for ev...
by Radi - Tracker Supp
Tue Jul 07, 2015 2:45 pm
Forum: PDF-XChange Editor
Topic: Feature request - Translation utility
Replies: 11
Views: 1090

Re: Feature request - Translation utility

Hello chiapas,

The short cut is to "Internet search by"(Please check the attached screenshot), in my case the Ctrl+Shift+Z is my custom made shortcut. It will use the last used search provider.

@HaPe, thanks for your suggestions.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 07, 2015 12:57 pm
Forum: PDF-XChange Editor
Topic: Feature request - Translation utility
Replies: 11
Views: 1090

Re: Feature request - Translation utility

Hello chiapas, Thank you for the post. You can already create a shortcut to this feature. I tried it and the shortcut uses the last used search provider. So just set up a shotcut, use the translator provider once and then start using your shortcut. Please read the following knowledge base article to...
by Radi - Tracker Supp
Tue Jul 07, 2015 9:49 am
Forum: PDF-XChange Editor
Topic: Feature request - Translation utility
Replies: 11
Views: 1090

Re: Feature request - Translation utility

Hello chiapas,

Thank you for the post.

We already have this feature. It is a bit different, but the final result is the same.
Please take a look at the following knowledge base article:
How do I turn my internet search feature into a text translator

Regards,
Radi
by Radi - Tracker Supp
Mon Jul 06, 2015 1:21 pm
Forum: PDF-XChange Editor
Topic: Command Line Options
Replies: 2
Views: 483

Re: Command Line Options

Hello frgforum,

Welcome to the forum.

There is no way to close a PDF file from the command line without knowing/typing its name. You can use Ctrl+W to close the current active tab in the Viewer/Editor.

Regards,
Radi
by Radi - Tracker Supp
Mon Jul 06, 2015 1:08 pm
Forum: PDF-XChange Editor
Topic: Unable to Check for Updates SOLVED
Replies: 14
Views: 1886

Re: Unable to Check for Updates SOLVED

Hello Giraffe, Thank you for the post. I am sorry you had to experience this problem. We are working on improving the usability of the Updater and I believe it will become much more usable in the upcoming builds. Please do download the new versions of our software from our website for the moment. Re...
by Radi - Tracker Supp
Mon Jun 29, 2015 9:34 am
Forum: PDF-XChange Editor
Topic: Preview PDF files in Explorer
Replies: 6
Views: 1037

Re: Preview PDF files in Explorer

Hello please55, Welcome to the forum. Could you please tell us exactly which build of the PDF-XChange Editor v3 you installed? Also please do tell us if you used custom installation or full installation when you installed the Editor. If you use custom installation, please make sure that the "shell e...
by Radi - Tracker Supp
Fri Jun 26, 2015 8:17 am
Forum: PDF-XChange Editor
Topic: Weird font substitution in printout
Replies: 7
Views: 958

Re: Weird font substitution in printout

Hello Rolando,

I spoke about this bug with our developers earlier today and they expect it to be fixed in the next build of the Editor - 314.
Unfortunately, we do not have an estimate release date yet.

Regards,
Radi
by Radi - Tracker Supp
Thu Jun 25, 2015 9:45 am
Forum: PDF-XChange Editor
Topic: A list of all links to external (internet) URLs
Replies: 1
Views: 356

Re: A list of all links to external (internet) URLs

Hello Joe, Welcome to the forum. Currently, there is no way to do this with our products. There are some javascripts that can count how many links you have in a document, but this will not help you at all. You will have to copy your URLs manually. I am sorry if this is not the answer you were lookin...
by Radi - Tracker Supp
Thu Jun 18, 2015 2:37 pm
Forum: PDF-XChange Editor
Topic: Creating AutoCAD PC3 using PDF-XChange Printer Lite 2012
Replies: 31
Views: 2320

Re: Creating AutoCAD PC3 using PDF-XChange Printer Lite 2012

Hello Dave,

Please let us know if AutoDesk's support manage to find a solution for this problem. If we can help in any way to resolve this (or any other) issue, please do come back to us.

Regards,
Radi
by Radi - Tracker Supp
Wed Jun 17, 2015 1:58 pm
Forum: PDF-XChange Editor
Topic: Creating AutoCAD PC3 using PDF-XChange Printer Lite 2012
Replies: 31
Views: 2320

Re: Creating AutoCAD PC3 using PDF-XChange Printer Lite 2012

Hello Dave, Thank you for the post. Do you have another printer, capable of printing in colour, installed on your system? If you do, please try selecting it from the drop-down menu in AutoCAD and check if the preview is still grey. If it stays grey - it means that the AutoCAD is forcing grey-scale a...
by Radi - Tracker Supp
Wed Jun 17, 2015 1:37 pm
Forum: PDF-XChange Editor
Topic: Can Editor paginate?
Replies: 9
Views: 1006

Re: Can Editor paginate?

:)
by Radi - Tracker Supp
Wed Jun 17, 2015 12:51 pm
Forum: PDF-XChange Editor
Topic: Can Editor paginate?
Replies: 9
Views: 1006

Re: Can Editor paginate?

Hello DrTeeth, Thank you for the post. There is no way to split the large page into smaller ones with the Editor, but you can print it on several pages if that is the final goal. Please open your document, hit Ctrl+P, click the "Type:" dropdown menu from the "Pages placement and scaling tab" and sel...
by Radi - Tracker Supp
Fri Jun 12, 2015 1:31 pm
Forum: PDF-XChange Editor
Topic: Recent Deployment Question
Replies: 17
Views: 1613

Re: Recent Deployment Question

Hello jmp242, Thank you for the post. Please take a look at the following knowledge base article: How do I Silently deploy my serial key using the Personalxcvault file after installation You can find your personal.xcvault file in your Tracker account: Please log in, expand the field to see your whol...
by Radi - Tracker Supp
Thu Jun 11, 2015 8:43 am
Forum: PDF-XChange Editor
Topic: Keeps making itself default PDF program during install
Replies: 5
Views: 780

Re: Keeps making itself default PDF program during install

Hi Ted, There is nothing scary about .MSI installers. In fact our .EXE is just a wrapper around both 32 and 64-bit .MSI to avoid confusion with different users and different OS. It seems that some glitch broke the connection between them and the .MSI does not recognize the command from .EXE to disab...
by Radi - Tracker Supp
Thu Jun 11, 2015 7:49 am
Forum: PDF-XChange Editor
Topic: Alt-tab and PDF XChange always on top
Replies: 3
Views: 546

Re: Alt-tab and PDF XChange always on top

Hi argybargy,

I am happy to hear this did the trick.

Regards,
Radi
by Radi - Tracker Supp
Wed Jun 10, 2015 2:22 pm
Forum: PDF-XChange Editor
Topic: Highlight text perfereences
Replies: 3
Views: 680

Re: Highlight text perfereences

Thanks all for the help!

Regards,
Radi
by Radi - Tracker Supp
Wed Jun 10, 2015 2:10 pm
Forum: PDF-XChange Editor
Topic: Tracker Updater doesn't handle multiple updates
Replies: 5
Views: 677

Re: Tracker Updater doesn't handle multiple updates

Hello steviewevie,

Thank you for the post.

We are aware of this problem and we are working on improving the auto updater.

Regards,
Radi
by Radi - Tracker Supp
Mon Jun 01, 2015 10:53 am
Forum: PDF-XChange Print Drivers
Topic: Watermarks in Print Driver V. 313 output (home & academic)
Replies: 3
Views: 1165

Re: Watermarks in Print Driver V. 313 output (home & academi

Hello Don_Pedro,

Thank you for the post.

We are aware of this problem and will fix it as soon as possible. Meanwhile, would you please use build 312.1?
You can find it here: http://www.docu-track.co.uk/builds/5.5. ... A_LE_H.zip

Regards,
Radi
by Radi - Tracker Supp
Fri May 22, 2015 2:44 pm
Forum: PDF-XChange Print Drivers
Topic: Printing from Excel 2010 to PDF xchange driver without user
Replies: 10
Views: 1765

Re: Printing from Excel 2010 to PDF xchange driver without u

Hello Peter Thank you for the post. Please take a look at the screenshot I've just made. Look at the "Job management" option, in your screenshot the option "Use PDF saver for job management" is selected. Click the drop down menu and change it to "Save generated PDF file" and the options below will b...
by Radi - Tracker Supp
Fri May 22, 2015 2:08 pm
Forum: PDF-XChange Print Drivers
Topic: Printing from Excel 2010 to PDF xchange driver without user
Replies: 10
Views: 1765

Re: Printing from Excel 2010 to PDF xchange driver without u

Hello Peter, Welcome to the forum! Please go to Devices and Printers, right click on your PDF-XChange 4.0 printer and select Printing Preferences. Once there to go the Save tab. You can find all options related to saving the printed PDF from any program here. If you do not wish to be asked every tim...
by Radi - Tracker Supp
Thu May 21, 2015 4:21 pm
Forum: PDF-XChange Editor
Topic: Editor toolbars too big for laptop screen
Replies: 30
Views: 4162

Re: Editor toolbars too big for laptop screen

Hi Stefan,

I am glad I could assist.

Regards,
Radi
by Radi - Tracker Supp
Thu May 21, 2015 1:33 pm
Forum: PDF-XChange Editor
Topic: Editor toolbars too big for laptop screen
Replies: 30
Views: 4162

Re: Editor toolbars too big for laptop screen

Hello Stefan, Thank you for the post. Unfortunately, the toolbars in the Editor are fully automated as of this moment. You cannot control the captions or lock / freeze the state of some tools. We know about this issue and some overhaul of the toolbars might appear in future. Sadly, I cannot say when...
by Radi - Tracker Supp
Mon Apr 20, 2015 11:22 am
Forum: PDF-XChange Editor
Topic: Delete image from pdf-file
Replies: 1
Views: 444

Re: Delete image from pdf-file

Hello tdc consult bvba, Thank you for the post and welcome to the forum! You can select and delete content with the Edit Content tool. You can find it here: Tools -> Content Editing Tools -> Edit Content Tool. You can also look for it in your toolbar (Please see the attached picture). You can also c...
by Radi - Tracker Supp
Fri Apr 17, 2015 1:13 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Measuring tool
Replies: 1
Views: 579

Re: Measuring tool

Hi Robert, If you open the "Scale -> Set Measures" window you will see there are two arrow buttons in there that would allow you to move the selected scale preset up and down the list. Those are currently inactive so it seems like this feature is not yet implemented but it will be added in a future ...
by Radi - Tracker Supp
Mon Apr 13, 2015 2:42 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Printer driver
Replies: 15
Views: 1813

Re: Printer driver

Hi jsjag1990,

Glad to hear you got a reply from your scanner vendor!
I hope that the routine they recommended will install 64 bit TWAIN drivers, and this will solve your problem with scanning through the Viewer/Editor as well.

Looking forward to your feedback how it went!

Regards,
Radi
by Radi - Tracker Supp
Mon Apr 13, 2015 12:41 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Printer driver
Replies: 15
Views: 1813

Re: Printer driver

Hello jsjag1990, I believe the problem is with your printer's drivers. Please check if you have a 32 or 64-bit version installed. Most of the applications are 32-bit and that is why they can see and work with your 32-bit TWAIN drivers. The Viewer is a native 64-bit application and it simply cannot w...
by Radi - Tracker Supp
Mon Apr 13, 2015 9:50 am
Forum: PDF-XChange Viewer (End Users)
Topic: Printer driver
Replies: 15
Views: 1813

Re: Printer driver

Hello jsjag1990, Thank you for the post. I believe that your TWAIN driver is a 32-bit one. Please note that true 64-bit applications cannot work with 32-bit drivers. Please look for a 64-bit TWAIN driver for your new printer and it should work fine. You can find more information on this subject in t...
by Radi - Tracker Supp
Fri Mar 27, 2015 10:37 am
Forum: PDF-XChange Editor
Topic: How To Reduce File Size/Compress a PDF
Replies: 12
Views: 2973

Re: How To Reduce File Size/Compress a PDF

Hello richard israels, Welcome to the forum. Did you see the discussed above feature of the PDF-XChange Editor, File -> Save Optimized Copy? You might give it a go, it has quite some options to optimize your file. The PDF-XChange Lite and Standard printing drivers are independent installations and c...
by Radi - Tracker Supp
Fri Mar 27, 2015 10:04 am
Forum: PDF-XChange Editor
Topic: Problem editing content SOLVED
Replies: 6
Views: 894

Re: Problem editing content SOLVED

Hello Boise,

Thank you for the post. Could you please provide us with some screenshots and the sample file you used to create them. Please zip them and upload them here.

Regards,
Radi
by Radi - Tracker Supp
Wed Mar 25, 2015 2:21 pm
Forum: PDF-XChange Viewer (End Users)
Topic: how to switch, using keyboard shortcuts
Replies: 6
Views: 1744

Re: how to switch, using keyboard shortcuts

Hello calvinsun,

Welcome to the forum! Please try using the command Ctrl+Tab for next file and Shift+Ctrl+Tab for previous file.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 24, 2015 11:52 am
Forum: PDF-XChange Editor
Topic: Ctrl+F4 for closing document
Replies: 3
Views: 621

Re: Ctrl+F4 for closing document

Hello Wilfried, Thank you for the post. The default command to close the current document is Ctrl+W, but you can customize it. Please check out this knowledge base article to find out how: How do I create custom short cut keys for tool bar commands? The screenshots are from the Viewer, but the same ...
by Radi - Tracker Supp
Mon Mar 23, 2015 1:21 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-XChange Viewer 2012 - text size of the measuring tools
Replies: 6
Views: 1110

Re: PDF-XChange Viewer 2012 - text size of the measuring too

Hello Miho, Welcome to the forum! Unfortunately, there is no way to change the text size of the measuring tools in the Viewer. Since the Viewer is discontinued, no new features will be added in due time. The PDF-XChange Editor has this option available, so please consider upgrading to the Editor. Yo...
by Radi - Tracker Supp
Fri Mar 20, 2015 9:43 am
Forum: PDF-XChange Editor
Topic: Portable Version of Editor/ Add Icon to Toolbar
Replies: 1
Views: 443

Re: Portable Version of Editor/ Add Icon to Toolbar

Hello blumi and welcome to the forum! Thank you for the post. 1. There will be a portable version of the PDF-XChange Editor in the future. We have some technical problems with releasing it and as soon as we resolve them, it will be available. 2. Unfortunately, it is not possible to add a custom icon...
by Radi - Tracker Supp
Fri Mar 13, 2015 10:20 am
Forum: PDF-XChange Editor
Topic: Editor toolbars too big for laptop screen
Replies: 30
Views: 4162

Re: Editor toolbars too big for laptop screen

Hi Bhikkhu Pesala,
thanks for pointing that out. It is a great idea! :)

Regards,
Radi
by Radi - Tracker Supp
Thu Mar 12, 2015 11:12 am
Forum: PDF-XChange Editor
Topic: Editor toolbars too big for laptop screen
Replies: 30
Views: 4162

Re: Editor toolbars too big for laptop screen

Hello bawldiggle, Thank you for noticing this. Please try moving your mouse around the bottom edge of any toolbar and you will notice that your mouse cursor will change to what appears to be a resize pointer. You can drag this line up and down increasing or decreasing that toolbar's size from 1 to 2...