Search found 409 matches

by Radi - Tracker Supp
Wed Feb 10, 2016 10:11 am
Forum: PDF-XChange Viewer (End Users)
Topic: After Windows 10 update, default App is set to Microsoft Edg
Replies: 2
Views: 870

Re: After Windows 10 update, default App is set to Microsoft

Hi Cineatic, huhu_Win10, Thank you for the posts. Recent changes in Windows 10 related to file associations rendered our 'set as default' function useless. While this problem is addressed in the Editor already, I am afraid that since the Viewer is discontinued - there won't be any changes there. The...
by Radi - Tracker Supp
Mon Feb 08, 2016 8:15 am
Forum: PDF-XChange Viewer (End Users)
Topic: Windows Explorer Preview Pane SOLVED
Replies: 21
Views: 3215

Re: Windows Explorer Preview Pane SOLVED

Hello janetb,

Thank you for the post.

Please try to re-register the shell extensions and check if this solves the problem. You can find out how to do this in the following knowledge base article:
How do I Re-register The Shell Extensions

Regards,
Radi
by Radi - Tracker Supp
Thu Feb 04, 2016 12:51 pm
Forum: PDF-XChange Editor
Topic: Portable XChange Editor print placement & scaling
Replies: 4
Views: 753

Re: Portable XChange Editor print placement & scaling

Thank you - we will consider the topic closed.
by Radi - Tracker Supp
Thu Feb 04, 2016 7:23 am
Forum: PDF-XChange Editor
Topic: Portable XChange Editor print placement & scaling
Replies: 4
Views: 753

Re: Portable XChange Editor print placement & scaling

Hi chanh,

I am happy to hear that the new version fixed the problem. :)

Regards,
Radi
by Radi - Tracker Supp
Wed Feb 03, 2016 2:17 pm
Forum: PDF-XChange Editor
Topic: Vector art always rendered as hairline
Replies: 10
Views: 1573

Re: Vector art always rendered as hairline

Hello Olethros,

Thank you for the post.

Please try to use the button combination Ctrl+5 to toggle the lines' width display between 1pt and the original size.

Regards,
Radi
by Radi - Tracker Supp
Mon Jan 25, 2016 9:06 am
Forum: PDF-XChange Editor
Topic: [SOLVED] Bug printing out to priPrinter SOLVED
Replies: 3
Views: 750

Re: Bug printing out to priPrinter SOLVED

Hi samStan, Thank you for the post. Please try to enable the Editor's text rendering mode (when printing) to Outline for embedded fonts and check if this solves the problem. To do this, please go to "File -> Print...", click on "More..." in the Advanced Print Option tab. Once there, look for "Text R...
by Radi - Tracker Supp
Mon Jan 25, 2016 8:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Make toolbar icon "delete current page and save pdf" possibl
Replies: 1
Views: 692

Re: Make toolbar icon "delete current page and save pdf" pos

Hello mattad, Thank you for the post. You can easily delete the current page from the Pages pane (Ctrl+T). Just select any page and hit the Delete key from your keyboard. Then, you can save your document with Ctrl+S or by clicking on the Save button from your toolbar. Please note that the Viewer is ...
by Radi - Tracker Supp
Fri Jan 22, 2016 2:58 pm
Forum: PDF-XChange Editor
Topic: Bookmarks point to wrong destinations
Replies: 18
Views: 1873

Re: Bookmarks point to wrong destinations

Hello HaPe, Thank you for the post. It seems like the named destinations have exactly the same names in both files from your post. Unfortunately, it is not possible to have two different named destinations with the same name in a single document and as a result the named destinations from the second...
by Radi - Tracker Supp
Fri Jan 22, 2016 2:04 pm
Forum: PDF-XChange Editor
Topic: XChange Editor: Java Script Button does not work
Replies: 9
Views: 972

Re: XChange Editor: Java Script Button does not work

Hi Daniel1,

Thank you for the post. We're looking forward to receiving your PDF file. Please post it when it is ready.

Regards,
Radi
by Radi - Tracker Supp
Mon Jan 18, 2016 2:13 pm
Forum: PDF-XChange Editor
Topic: Typewriter Tool Position
Replies: 26
Views: 7808

Re: Typewriter Tool Position

Hi Arnold, Thank you for the post. We have an ongoing ticket for this problem: #2680: Fixup position of newly created typewriter annotation on rotated pages I can see that there is a work item added to this ticket so one of our developers is working on it. I added your file and information to the ti...
by Radi - Tracker Supp
Mon Jan 18, 2016 1:23 pm
Forum: PDF-XChange Editor
Topic: Feature Request - Print All Tabs (PDF Xchange Editor 5.5)
Replies: 4
Views: 889

Re: Feature Request - Print All Tabs (PDF Xchange Editor 5.5

Hello qbical, Willy, Thank you for the posts. All open documents can be printed using a simple Java script. Please hit Ctrl+J, paste the following code and click Run. var ad = app.activeDocs; for (var i = 0; i < ad.length; i++) { var pp = ad[i].getPrintParams(); // uncomment the next line to print w...
by Radi - Tracker Supp
Thu Jan 14, 2016 8:47 am
Forum: PDF-XChange Editor
Topic: Borders around all texts
Replies: 6
Views: 699

Re: Borders around all texts

Hi Wildsmith,

It is nice to hear that you like our products. Enjoy using them :)

Regards,
Radi
by Radi - Tracker Supp
Wed Jan 13, 2016 1:17 pm
Forum: PDF-XChange Editor
Topic: Borders around all texts
Replies: 6
Views: 699

Re: Borders around all texts

Hi all, Mbezooijen, thank you for the suggestion. Wildsmith, this is a known problem in older versions of our products. It was resolved in build 315 of the Editor and it should not be a problem in the future. Unfortunately, this will not be fixed in the Viewer because this product is no longer devel...
by Radi - Tracker Supp
Wed Jan 13, 2016 1:06 pm
Forum: PDF-XChange Editor
Topic: finishing a polyline
Replies: 1
Views: 387

Re: finishing a polyline

Hello Matthijs, Thank you for the post. This menu is designed to be shown when you right-click and it should stay until you click elsewhere or click on one of the options. I tested it on my machine and it seems to be working correctly. Please try to reset your settings and check if this helps with t...
by Radi - Tracker Supp
Wed Jan 13, 2016 10:28 am
Forum: PDF-XChange Editor
Topic: small problem with thin lines display SOLVED
Replies: 6
Views: 823

Re: small problem with thin lines display SOLVED

Hello David.P,

I am happy to inform you that ticket #3291 has been set to resolved for build 316. You should not experience this problem any longer.

Regards,
Radi
by Radi - Tracker Supp
Wed Jan 06, 2016 2:16 pm
Forum: PDF-XChange Editor
Topic: Editing sentence/word
Replies: 5
Views: 638

Re: Editing sentence/word

Hi Karmen, Thank you for the post. Editing of existing text in a PDF file is a free function, but moving parts of the base content is not and if you did move the text (even unintentionally when trying to edit it) without a license - the Editor will place 'Buy now' stamps on top of every page of your...
by Radi - Tracker Supp
Wed Jan 06, 2016 1:39 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Limit "Multiple Instances" to only 2
Replies: 1
Views: 636

Re: Limit "Multiple Instances" to only 2

Hello alpaco, Thank you for the post. Unfortunately, it is not possible to limit the instances of the Viewer to two. Please try using the Viewer's successor - the PDF-XChange Editor . You can split the Editor in two from the main menu -> Window -> Split to see two different parts of the same PDF fil...
by Radi - Tracker Supp
Wed Jan 06, 2016 1:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No Alternate PDF Viewer Available
Replies: 1
Views: 636

Re: No Alternate PDF Viewer Available

Hi alpaco, Thank you for the post. The Viewer detects if you have an alternate PDF viewer automatically. You cannot add additional programs manually. However, it relies on the alternate application making the correct registry entries in the necessary places. If it doesn't make these entries, then th...
by Radi - Tracker Supp
Wed Dec 16, 2015 11:08 am
Forum: PDF-XChange Editor
Topic: How to shrink page margins and re-format/re-flow text?
Replies: 1
Views: 502

Re: How to shrink page margins and re-format/re-flow text?

Hello mattad, Thank you for the post. You can crop pages in the Editor from Document -> Crop pages. How do I Crop Pages Once you finish cropping your page - you can resize it from Document -> Resize pages. You can also shrink the content of the page using this tool from the "Transform content togeth...
by Radi - Tracker Supp
Tue Dec 08, 2015 12:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Editor and Viewer can be installed side by side in 2 PCs?
Replies: 7
Views: 1244

Re: Editor and Viewer can be installed side by side in 2 PCs

Hello valerieloos, Welcome to the forum. The Viewer is our old PDF creating/editing solution. This product is discontinued and replaced by the Editor. Please follow the link below to find our end user products comparison chart, where you can see the features of both products: http://www.tracker-soft...
by Radi - Tracker Supp
Mon Dec 07, 2015 3:29 pm
Forum: PDF-XChange Editor
Topic: Rotate current page instead of last selected thumbnail
Replies: 5
Views: 799

Re: Rotate current page instead of last selected thumbnail

Thanks David,

I will inform Vasyl for your post and ask him to clarify as soon as he can.

Regards,
Radi
by Radi - Tracker Supp
Wed Dec 02, 2015 2:47 pm
Forum: PDF-XChange Editor
Topic: Select/Mouse behavior
Replies: 8
Views: 699

Re: Select/Mouse behavior

Hi Juha, Thank you for the post. You will find the Exclusive mode in the Properties toolbar (see the attached screenshot). Please note that the tools in this toolbar are changing dynamically depending on the selected tool. If you do not see this toolbar, please try to turn it on with the keyboard co...
by Radi - Tracker Supp
Wed Nov 04, 2015 2:02 pm
Forum: PDF-XChange Editor
Topic: Custom Dynamic Stamps
Replies: 1
Views: 354

Re: Custom Dynamic Stamps

Hello JanisCrist, Welcome to the forum. Build 309 of the Editor is quite an old one. Please update to the latest build - 315 and then test the dynamic stamps. Please note that you have to copy the dynamic stamps collection file in the following folder: C:\Users\<<USER>>\AppData\Roaming\Tracker Softw...
by Radi - Tracker Supp
Wed Nov 04, 2015 1:08 pm
Forum: PDF-XChange Editor
Topic: Hide pro functions with registry
Replies: 1
Views: 382

Re: Hide pro functions with registry

Hello Schatte, Thank you for the post. Please use the following registry key to enable the "Hide all licensed features from toolbars and menus" option: HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDFXEditor\3.0\Settings\Cmds\ Create the following DWORD inside: b.HidePRO Values: 1=Enabled, 0=Disabled...
by Radi - Tracker Supp
Mon Nov 02, 2015 3:05 pm
Forum: PDF-XChange Editor
Topic: small problem with thin lines display SOLVED
Replies: 6
Views: 823

Re: small problem with thin lines display SOLVED

Hello David.P, Thank you for the post. I have created a ticket in our internal system for our developers to investigate this problem: #3291: Editor 315: Editor missing lines in the attached file. Adobe and Viewer display them correctly. Please refer to this ticket number when you request updates on ...
by Radi - Tracker Supp
Thu Oct 29, 2015 11:58 am
Forum: PDF-XChange Translators
Topic: Portuguese (Portugal) Translation
Replies: 75
Views: 21431

Re: Portuguese (Portugal) Translation

Hello mohsinj677,

Thank you for the update. Keep up the good work.

Regards,
Radi
by Radi - Tracker Supp
Thu Oct 29, 2015 10:48 am
Forum: PDF-XChange Editor
Topic: PDF Print Missing letters
Replies: 3
Views: 496

Re: PDF Print Missing letters

Hi kgkev,

Yes, you are OK to leave this option enabled. It will not affect the Editor's performance in any way.

Regards,
Radi
by Radi - Tracker Supp
Thu Oct 29, 2015 9:40 am
Forum: PDF-XChange Editor
Topic: PDF Print Missing letters
Replies: 3
Views: 496

Re: PDF Print Missing letters

Hello kgkev, Welcome to the forum. Please try the following steps and let us know if they work: Open any affected fine in the Editor and go to "File -> Print...", click on "More..." in the Advanced Print Option tab. Once there, look for "Text Rendering Mode:" and choose "Outline for Embedded Fonts" ...
by Radi - Tracker Supp
Thu Oct 22, 2015 10:51 am
Forum: PDF-XChange Viewer (End Users)
Topic: Maintenance Renewal
Replies: 5
Views: 883

Re: Maintenance Renewal

Enjoy using our software :)
by Radi - Tracker Supp
Fri Sep 25, 2015 12:39 pm
Forum: PDF-XChange Editor
Topic: how to de-skew/straighten scanned document
Replies: 8
Views: 1085

Re: how to de-skew/straighten scanned document

Hello lawker, Welcome to the forum. You can select the picture with the Edit Content tool and then rotate it from the small green ball that is on top of the selection. To read more about the Edit Content tool please read the following knowledge base article: https://tracker-software.com/knowledgebas...
by Radi - Tracker Supp
Thu Sep 24, 2015 10:20 am
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 4321

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hi Ulysses,
Ulysses wrote:Radi, thanks for the help!
No problem at all.

I am glad to hear that the problem is solved.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 24, 2015 10:16 am
Forum: PDF-XChange Editor
Topic: I can't scroll in pull down menus
Replies: 5
Views: 966

Re: I can't scroll in pull down menus

Hi AndyK,

I used to use this software some time ago. Not a bad one.
I hope they managed to fix this issue in the new version.

Regards,
Radi
by Radi - Tracker Supp
Wed Sep 23, 2015 2:16 pm
Forum: PDF-XChange Editor
Topic: I can't scroll in pull down menus
Replies: 5
Views: 966

Re: I can't scroll in pull down menues

Hi AndyK, I tried to reproduce this behaviour, but I could not do it. Can you please check what version of the Editor are you using? You can see this from inside the Editor -> Help -> About. If it is not the latest build - 315, please download and install it. You can find the installer here: http://...
by Radi - Tracker Supp
Wed Sep 23, 2015 1:58 pm
Forum: PDF-XChange Editor
Topic: Remove text on icon in the toolbar
Replies: 5
Views: 704

Re: Remove text on icon in the toolbar

Hi AndyK, When the space for the tools is too small - they become drop-down menus indeed. I am sure that you can work it out with a few adjustments. Please try a few different combinations of tools spread across one or two rows and I believe that you will manage to find out a suitable combination. R...
by Radi - Tracker Supp
Wed Sep 23, 2015 11:39 am
Forum: PDF-XChange Editor
Topic: Remove text on icon in the toolbar
Replies: 5
Views: 704

Re: Remove text on icon in the toolbar

Hi AndyK, Hi Radi, Bad to hear that :-( As I said the text shows and hides dynamically depending on the space available on your toolbar (the whole row is used by the toolbar anyway, so why not have a bit of an explanation what's what :wink: ). Just line up all tools on a single row and this problem ...
by Radi - Tracker Supp
Wed Sep 23, 2015 11:27 am
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 4321

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hi Ulysses, The program we use launches the default.pdf viewer to display reports. The issue occurs with Adobe Acrobat, PDFX Viewer and PDFX Editor if launched by the program that we use, and only when Outlook is running. Will let you know the outcome of their checks. If this problem occurs with all...
by Radi - Tracker Supp
Wed Sep 23, 2015 11:11 am
Forum: PDF-XChange Viewer (End Users)
Topic: Editor and Viewer can be installed side by side in 2 PCs?
Replies: 7
Views: 1244

Re: Editor and Viewer can be installed side by side in 2 PCs

Hi oblomov, Welcome to the forum. Yes, you can install both the Editor and Viewer on the same computer and they will work side by side without any problems. You can also install both products on your two computers using your single user license. Just out of curiosity - why would you want both applic...
by Radi - Tracker Supp
Wed Sep 23, 2015 11:00 am
Forum: PDF-XChange Editor
Topic: Remove text on icon in the toolbar
Replies: 5
Views: 704

Re: Remove text on icon in the toolbar

Hi AndyK, Thank you for the post. Please take a look at the following knowledge base article to find out how to customize your toolbars in the Editor: How do I Customize toolbars in the Editor Please note that the text cannot be removed. It appears and disappears automatically according to the space...
by Radi - Tracker Supp
Tue Sep 22, 2015 12:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 4321

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hi Ulysses,

Could you please let us know if the file in question was opened in both products (The Editor and the other one) when the error occurred or was it opened in the Editor, which was started in the other software via e.g. a plug in?

Regards,
Radi
by Radi - Tracker Supp
Tue Sep 22, 2015 11:19 am
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 4321

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hello Ulysses, Thank you for the post. After you click the mail icon, which option do you select? Is it "Send by Mail Client"? Please try to set Outlook as your default mail client from Widnows -> Start -> Settings -> System -> Default apps (See the attached screenshot). Just re-register Outlook as ...
by Radi - Tracker Supp
Mon Sep 21, 2015 9:46 am
Forum: PDF-XChange Viewer (End Users)
Topic: Set web browser for PDF hyperlinks
Replies: 5
Views: 814

Re: Set web browser for PDF hyperlinks

Hello e a vazquez jr,

Welcome to the forum.

Unfortunately, we do not offer such an option in our software. The Editor and the Viewer will always use your system default browser to open links.

Regards,
Radi
by Radi - Tracker Supp
Mon Sep 21, 2015 9:06 am
Forum: PDF-XChange Editor
Topic: Upgrading to Pro 5.5.315 Deletes PDF-XChange Printer 2012
Replies: 11
Views: 1391

Re: Upgrading to Pro 5.5.315 Deletes PDF-XChange Printer 201

Hi guys, Thanks for your posts. I was able to reproduce this problem and have created a ticket in our internal system for our developers to investigate and fix this issue: #3239: PDF-XChange Pro 315: The .msi installer (PDFXC5Pro_x64.msi) disables/removes the printer when installing over a previous ...
by Radi - Tracker Supp
Tue Sep 15, 2015 11:01 am
Forum: PDF-XChange Editor
Topic: Bug opening a fille from commandline SOLVED
Replies: 3
Views: 539

Re: Bug opening a fille from commandline SOLVED

Hello Hartmut, Thank you for the post. Which version of the Editor are you using? You can check your version from the main menu -> Help -> About. There is a known issue in build 314, that results in an error when files have a hash (#) symbol in the name or path. This bug is fixed in build 315. Pleas...
by Radi - Tracker Supp
Mon Sep 14, 2015 11:11 am
Forum: PDF-XChange Editor
Topic: Selecting just the word SOLVED
Replies: 9
Views: 1355

Re: Selecting just the word SOLVED

Hello Joxon, Thank you for the post. I have created a formal feature request for the double click behaviour: #3225: FR: Double clicking on a word to select only the word. Please use this ticket number if you request an update in the future. Please note that this ticket creation is not a promise of f...
by Radi - Tracker Supp
Mon Sep 14, 2015 10:48 am
Forum: PDF-XChange Editor
Topic: Updater?
Replies: 1
Views: 449

Re: Updater?

Hello rif, Thank you for the post. If I understand you correctly - you have two different versions of the Editor after installing the new version through the updater, is this correct? Which installer did you originally use when you installed both Lite and the Editor? If you uninstall the old version...
by Radi - Tracker Supp
Fri Sep 11, 2015 11:14 am
Forum: PDF-XChange Editor
Topic: .PDF Forms
Replies: 3
Views: 747

Re: .PDF Forms

Hello old.pdf.user,

Thank you for the post.

We are not offering the feature to create and/or edit forms. Our developers are working on this feature and it will be available in the future, but we do not have an estimate release date yet.

Regards,
Radi