Search found 377 matches

by Radi - Tracker Supp
Thu Oct 22, 2015 10:51 am
Forum: PDF-XChange Viewer (End Users)
Topic: Maintenance Renewal
Replies: 5
Views: 674

Re: Maintenance Renewal

Enjoy using our software :)
by Radi - Tracker Supp
Fri Sep 25, 2015 12:39 pm
Forum: PDF-XChange Editor
Topic: how to de-skew/straighten scanned document
Replies: 8
Views: 811

Re: how to de-skew/straighten scanned document

Hello lawker, Welcome to the forum. You can select the picture with the Edit Content tool and then rotate it from the small green ball that is on top of the selection. To read more about the Edit Content tool please read the following knowledge base article: https://tracker-software.com/knowledgebas...
by Radi - Tracker Supp
Thu Sep 24, 2015 10:20 am
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 3931

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hi Ulysses,
Ulysses wrote:Radi, thanks for the help!
No problem at all.

I am glad to hear that the problem is solved.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 24, 2015 10:16 am
Forum: PDF-XChange Editor
Topic: I can't scroll in pull down menus
Replies: 5
Views: 694

Re: I can't scroll in pull down menus

Hi AndyK,

I used to use this software some time ago. Not a bad one.
I hope they managed to fix this issue in the new version.

Regards,
Radi
by Radi - Tracker Supp
Wed Sep 23, 2015 2:16 pm
Forum: PDF-XChange Editor
Topic: I can't scroll in pull down menus
Replies: 5
Views: 694

Re: I can't scroll in pull down menues

Hi AndyK, I tried to reproduce this behaviour, but I could not do it. Can you please check what version of the Editor are you using? You can see this from inside the Editor -> Help -> About. If it is not the latest build - 315, please download and install it. You can find the installer here: http://...
by Radi - Tracker Supp
Wed Sep 23, 2015 1:58 pm
Forum: PDF-XChange Editor
Topic: Remove text on icon in the toolbar
Replies: 5
Views: 525

Re: Remove text on icon in the toolbar

Hi AndyK, When the space for the tools is too small - they become drop-down menus indeed. I am sure that you can work it out with a few adjustments. Please try a few different combinations of tools spread across one or two rows and I believe that you will manage to find out a suitable combination. R...
by Radi - Tracker Supp
Wed Sep 23, 2015 11:39 am
Forum: PDF-XChange Editor
Topic: Remove text on icon in the toolbar
Replies: 5
Views: 525

Re: Remove text on icon in the toolbar

Hi AndyK, Hi Radi, Bad to hear that :-( As I said the text shows and hides dynamically depending on the space available on your toolbar (the whole row is used by the toolbar anyway, so why not have a bit of an explanation what's what :wink: ). Just line up all tools on a single row and this problem ...
by Radi - Tracker Supp
Wed Sep 23, 2015 11:27 am
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 3931

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hi Ulysses, The program we use launches the default.pdf viewer to display reports. The issue occurs with Adobe Acrobat, PDFX Viewer and PDFX Editor if launched by the program that we use, and only when Outlook is running. Will let you know the outcome of their checks. If this problem occurs with all...
by Radi - Tracker Supp
Wed Sep 23, 2015 11:11 am
Forum: PDF-XChange Viewer (End Users)
Topic: Editor and Viewer can be installed side by side in 2 PCs?
Replies: 7
Views: 983

Re: Editor and Viewer can be installed side by side in 2 PCs

Hi oblomov, Welcome to the forum. Yes, you can install both the Editor and Viewer on the same computer and they will work side by side without any problems. You can also install both products on your two computers using your single user license. Just out of curiosity - why would you want both applic...
by Radi - Tracker Supp
Wed Sep 23, 2015 11:00 am
Forum: PDF-XChange Editor
Topic: Remove text on icon in the toolbar
Replies: 5
Views: 525

Re: Remove text on icon in the toolbar

Hi AndyK, Thank you for the post. Please take a look at the following knowledge base article to find out how to customize your toolbars in the Editor: How do I Customize toolbars in the Editor Please note that the text cannot be removed. It appears and disappears automatically according to the space...
by Radi - Tracker Supp
Tue Sep 22, 2015 12:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 3931

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hi Ulysses,

Could you please let us know if the file in question was opened in both products (The Editor and the other one) when the error occurred or was it opened in the Editor, which was started in the other software via e.g. a plug in?

Regards,
Radi
by Radi - Tracker Supp
Tue Sep 22, 2015 11:19 am
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 3931

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hello Ulysses, Thank you for the post. After you click the mail icon, which option do you select? Is it "Send by Mail Client"? Please try to set Outlook as your default mail client from Widnows -> Start -> Settings -> System -> Default apps (See the attached screenshot). Just re-register Outlook as ...
by Radi - Tracker Supp
Mon Sep 21, 2015 9:46 am
Forum: PDF-XChange Viewer (End Users)
Topic: Set web browser for PDF hyperlinks
Replies: 5
Views: 645

Re: Set web browser for PDF hyperlinks

Hello e a vazquez jr,

Welcome to the forum.

Unfortunately, we do not offer such an option in our software. The Editor and the Viewer will always use your system default browser to open links.

Regards,
Radi
by Radi - Tracker Supp
Mon Sep 21, 2015 9:06 am
Forum: PDF-XChange Editor
Topic: Upgrading to Pro 5.5.315 Deletes PDF-XChange Printer 2012
Replies: 11
Views: 1019

Re: Upgrading to Pro 5.5.315 Deletes PDF-XChange Printer 201

Hi guys, Thanks for your posts. I was able to reproduce this problem and have created a ticket in our internal system for our developers to investigate and fix this issue: #3239: PDF-XChange Pro 315: The .msi installer (PDFXC5Pro_x64.msi) disables/removes the printer when installing over a previous ...
by Radi - Tracker Supp
Tue Sep 15, 2015 11:01 am
Forum: PDF-XChange Editor
Topic: Bug opening a fille from commandline SOLVED
Replies: 3
Views: 393

Re: Bug opening a fille from commandline SOLVED

Hello Hartmut, Thank you for the post. Which version of the Editor are you using? You can check your version from the main menu -> Help -> About. There is a known issue in build 314, that results in an error when files have a hash (#) symbol in the name or path. This bug is fixed in build 315. Pleas...
by Radi - Tracker Supp
Mon Sep 14, 2015 11:11 am
Forum: PDF-XChange Editor
Topic: Selecting just the word SOLVED
Replies: 9
Views: 998

Re: Selecting just the word SOLVED

Hello Joxon, Thank you for the post. I have created a formal feature request for the double click behaviour: #3225: FR: Double clicking on a word to select only the word. Please use this ticket number if you request an update in the future. Please note that this ticket creation is not a promise of f...
by Radi - Tracker Supp
Mon Sep 14, 2015 10:48 am
Forum: PDF-XChange Editor
Topic: Updater?
Replies: 1
Views: 334

Re: Updater?

Hello rif, Thank you for the post. If I understand you correctly - you have two different versions of the Editor after installing the new version through the updater, is this correct? Which installer did you originally use when you installed both Lite and the Editor? If you uninstall the old version...
by Radi - Tracker Supp
Fri Sep 11, 2015 11:14 am
Forum: PDF-XChange Editor
Topic: .PDF Forms
Replies: 3
Views: 582

Re: .PDF Forms

Hello old.pdf.user,

Thank you for the post.

We are not offering the feature to create and/or edit forms. Our developers are working on this feature and it will be available in the future, but we do not have an estimate release date yet.

Regards,
Radi
by Radi - Tracker Supp
Wed Sep 09, 2015 9:36 am
Forum: PDF-XChange Editor
Topic: underline actions have been deprecated
Replies: 1
Views: 329

Re: underline actions have been deprecated

Hello needsleep,

Thank you for the post.

Please check if you have Exclusive mode enabled from your property toolbar (see attached screenshot).
If you need Exclusive Mode on, then please be sure to hold down the Shift key, when trying to select underlined text or using the hand tool.

Regards,
Radi
by Radi - Tracker Supp
Mon Sep 07, 2015 2:20 pm
Forum: How to forum
Topic: Can I use pdf xchange editor to edit document within Dropbox
Replies: 1
Views: 1614

Re: Can I use pdf xchange editor to edit document within Dro

Hello kathleenjaynes,

Thank you for the post.

You should be able to use the Dropbox folder on your computer to directly open and edit your PDF's using the Editor.
Once you save such a file - it will be re-synced with the cloud within a few seconds (or according to your settings).

Regards,
Radi
by Radi - Tracker Supp
Fri Sep 04, 2015 9:06 am
Forum: PDF-XChange Editor
Topic: Customize UI - 5.5.314.0
Replies: 8
Views: 1003

Re: Customize UI - 5.5.314.0

Hi Arnold, It seems that this is a bug indeed. I have created an internal ticket for our developers to investigate and fix this problem: #3208: Editor 314: Custom toolbars are not shown in the main menu -> View -> Toolbars Please refer to this ticket number in the future when you request updates on ...
by Radi - Tracker Supp
Thu Sep 03, 2015 12:10 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange 4 4.0214 Version History Gap SOLVED
Replies: 3
Views: 1177

Re: PDF-XChange 4 4.0214 Version History Gap SOLVED

Hello fghj, Thank you for the post. There is no version history for PDF-XChange 4 (Pro, Standard and PDF Tools) because there was no changes for this software. For consistency reasons we kept changing the build numbers along with the Viewer's releases. So if you would like to see the changes between...
by Radi - Tracker Supp
Thu Sep 03, 2015 11:52 am
Forum: PDF-XChange Editor
Topic: Customize UI - 5.5.314.0
Replies: 8
Views: 1003

Re: Customize UI - 5.5.314.0

Hi Arnold,

Thanks for the post.
I can confirm this behaviour. I'll contact our Dev. team and ask if this is the intended behaviour and get back to you.

Regards,
Radi
by Radi - Tracker Supp
Tue Aug 18, 2015 12:21 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Alternate viewer button not working
Replies: 14
Views: 1239

Re: Alternate viewer button not working

Hi illi, It seems that I was misled by the 'intelligent' Windows 8.1 "Open with..." feature. When I tried it on my end - I set Adobe Acrobat to be the default PDF app, then I set the Viewer to be my default PDF app, but Windows 8.1 did not really set the Viewer as the default app - it just reset the...
by Radi - Tracker Supp
Tue Aug 18, 2015 8:52 am
Forum: PDF-XChange Viewer (End Users)
Topic: Alternate viewer button not working
Replies: 14
Views: 1239

Re: Alternate viewer button not working

Hi illi, I do apologize. How silly of me - I have read the thread and still assumed that you are using the Editor. The Viewer shows only the default PDF application in the launch toolbar. You cannot add additional programs. If the Viewer is your default PDF application then it will offer you the cha...
by Radi - Tracker Supp
Tue Aug 18, 2015 7:03 am
Forum: PDF-XChange Viewer (End Users)
Topic: Alternate viewer button not working
Replies: 14
Views: 1239

Re: Alternate viewer button not working

Hi guys, Please try the following to add a new launch application: 1. Open the Editor and go to Edit -> Preferences -> Launch Applications. 2. Click on the "New..." button, then click the browse button (the little yellow folder) and navigate to the .exe file of your desired application. 3. Click OK ...
by Radi - Tracker Supp
Fri Aug 14, 2015 9:07 am
Forum: PDF-XChange Editor
Topic: Multiple select SOLVED
Replies: 4
Views: 578

Re: Multiple select SOLVED

:)
by Radi - Tracker Supp
Fri Aug 14, 2015 7:14 am
Forum: PDF-XChange Editor
Topic: Multiple select SOLVED
Replies: 4
Views: 578

Re: Multiple select SOLVED

Hello asbic consultants ltd, Bhikkhu Pesala,

Bhikkhu, thank you for the help!

Just one more thing - you can toggle the Comments pane with Ctrl+M or from the main menu of the Editor -> View -> Other Panes -> Comments.

Regards,
Radi
by Radi - Tracker Supp
Tue Aug 11, 2015 11:24 am
Forum: PDF-XChange Viewer (End Users)
Topic: Shortcut for changing the highlighter colours SOLVED
Replies: 3
Views: 844

Re: Shortcut for changing the highlighter colours SOLVED

Hello ArchStanton, Thank you for the post. I believe that you cannot add a shortcut of a custom style in the Viewer's toolbar. About the colours issue - please try the following: Open the Editor and go to the main menu -> Edit -> Preferences -> Page Display Click the "Rendering..." button and look f...
by Radi - Tracker Supp
Tue Aug 11, 2015 10:50 am
Forum: PDF-XChange Editor
Topic: Text is missing in Print
Replies: 6
Views: 592

Re: Text is missing in Print

Hello Willy, support.it@sss-gruppe.de, Willy, thank you for the help! Your suggestions are correct. I would recommend using suggestion number 3 - the Outline for embedded fonts option (check attachment). Also, please do update to the latest version 313.1. We fixed a critical issue related to the inc...
by Radi - Tracker Supp
Mon Aug 10, 2015 10:34 am
Forum: PDF-XChange Editor
Topic: Trouble with Editor on Terminalserver-Session
Replies: 18
Views: 1327

Re: Trouble with Editor on Terminalserver-Session

Hi TS_DERP,

Please check your e-mail. If you would like we can continue this conversation there.

Regards,
Radi
by Radi - Tracker Supp
Mon Aug 10, 2015 9:18 am
Forum: PDF-XChange Editor
Topic: Copying URLs and warning
Replies: 21
Views: 1849

Re: Copying URLs and warning

Hi Willy,

Thank you for the help!

@glocal, thanks for the questions.
You can disable the warning using Willy's suggestion, but please be mindful of the consequences of clicking on the wrong link :)

Regards,
Radi
by Radi - Tracker Supp
Thu Jul 16, 2015 12:38 pm
Forum: PDF-XChange Editor
Topic: adding command to user defined toolbar crashes program
Replies: 18
Views: 1718

Re: adding command to user defined toolbar crashes program

Hello Joezer, Welcome to the forum. Have you tried any of the above possible solutions? As my colleagues mention above - this is not a common behaviour - please back-up your settings. To do so, please open the Editor and go to the main menu -> Edit -> Export settings Then reset your settings from Ed...
by Radi - Tracker Supp
Thu Jul 09, 2015 9:12 am
Forum: Editor plugins
Topic: Can´t search in FileOpen protected files
Replies: 5
Views: 2862

Re: Can´t search in FileOpen protected files

Hi michipapa,

Thank you for the file. Please check your e-mail and if you want - lets continue the conversation there.

Regards,
Radi
by Radi - Tracker Supp
Wed Jul 08, 2015 9:21 am
Forum: PDF-XChange Editor
Topic: Feature request - Translation utility
Replies: 11
Views: 858

Re: Feature request - Translation utility

Hello chiapas, Thank you for the post. Please note that all strings are always shown in the selected UI language and the search for functions can only search in these strings. We believe that it is more likely for a person who chose to use a localized version of the UI to use his own language for ev...
by Radi - Tracker Supp
Tue Jul 07, 2015 2:45 pm
Forum: PDF-XChange Editor
Topic: Feature request - Translation utility
Replies: 11
Views: 858

Re: Feature request - Translation utility

Hello chiapas,

The short cut is to "Internet search by"(Please check the attached screenshot), in my case the Ctrl+Shift+Z is my custom made shortcut. It will use the last used search provider.

@HaPe, thanks for your suggestions.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 07, 2015 12:57 pm
Forum: PDF-XChange Editor
Topic: Feature request - Translation utility
Replies: 11
Views: 858

Re: Feature request - Translation utility

Hello chiapas, Thank you for the post. You can already create a shortcut to this feature. I tried it and the shortcut uses the last used search provider. So just set up a shotcut, use the translator provider once and then start using your shortcut. Please read the following knowledge base article to...
by Radi - Tracker Supp
Tue Jul 07, 2015 9:49 am
Forum: PDF-XChange Editor
Topic: Feature request - Translation utility
Replies: 11
Views: 858

Re: Feature request - Translation utility

Hello chiapas,

Thank you for the post.

We already have this feature. It is a bit different, but the final result is the same.
Please take a look at the following knowledge base article:
How do I turn my internet search feature into a text translator

Regards,
Radi
by Radi - Tracker Supp
Mon Jul 06, 2015 1:21 pm
Forum: PDF-XChange Editor
Topic: Command Line Options
Replies: 2
Views: 401

Re: Command Line Options

Hello frgforum,

Welcome to the forum.

There is no way to close a PDF file from the command line without knowing/typing its name. You can use Ctrl+W to close the current active tab in the Viewer/Editor.

Regards,
Radi
by Radi - Tracker Supp
Mon Jul 06, 2015 1:08 pm
Forum: PDF-XChange Editor
Topic: Unable to Check for Updates SOLVED
Replies: 14
Views: 1572

Re: Unable to Check for Updates SOLVED

Hello Giraffe, Thank you for the post. I am sorry you had to experience this problem. We are working on improving the usability of the Updater and I believe it will become much more usable in the upcoming builds. Please do download the new versions of our software from our website for the moment. Re...
by Radi - Tracker Supp
Mon Jun 29, 2015 9:34 am
Forum: PDF-XChange Editor
Topic: Preview PDF files in Explorer
Replies: 6
Views: 867

Re: Preview PDF files in Explorer

Hello please55, Welcome to the forum. Could you please tell us exactly which build of the PDF-XChange Editor v3 you installed? Also please do tell us if you used custom installation or full installation when you installed the Editor. If you use custom installation, please make sure that the "shell e...
by Radi - Tracker Supp
Fri Jun 26, 2015 8:17 am
Forum: PDF-XChange Editor
Topic: Weird font substitution in printout
Replies: 7
Views: 814

Re: Weird font substitution in printout

Hello Rolando,

I spoke about this bug with our developers earlier today and they expect it to be fixed in the next build of the Editor - 314.
Unfortunately, we do not have an estimate release date yet.

Regards,
Radi
by Radi - Tracker Supp
Thu Jun 25, 2015 9:45 am
Forum: PDF-XChange Editor
Topic: A list of all links to external (internet) URLs
Replies: 1
Views: 293

Re: A list of all links to external (internet) URLs

Hello Joe, Welcome to the forum. Currently, there is no way to do this with our products. There are some javascripts that can count how many links you have in a document, but this will not help you at all. You will have to copy your URLs manually. I am sorry if this is not the answer you were lookin...
by Radi - Tracker Supp
Thu Jun 18, 2015 2:37 pm
Forum: PDF-XChange Editor
Topic: Creating AutoCAD PC3 using PDF-XChange Printer Lite 2012
Replies: 31
Views: 1782

Re: Creating AutoCAD PC3 using PDF-XChange Printer Lite 2012

Hello Dave,

Please let us know if AutoDesk's support manage to find a solution for this problem. If we can help in any way to resolve this (or any other) issue, please do come back to us.

Regards,
Radi
by Radi - Tracker Supp
Wed Jun 17, 2015 1:58 pm
Forum: PDF-XChange Editor
Topic: Creating AutoCAD PC3 using PDF-XChange Printer Lite 2012
Replies: 31
Views: 1782

Re: Creating AutoCAD PC3 using PDF-XChange Printer Lite 2012

Hello Dave, Thank you for the post. Do you have another printer, capable of printing in colour, installed on your system? If you do, please try selecting it from the drop-down menu in AutoCAD and check if the preview is still grey. If it stays grey - it means that the AutoCAD is forcing grey-scale a...
by Radi - Tracker Supp
Wed Jun 17, 2015 1:37 pm
Forum: PDF-XChange Editor
Topic: Can Editor paginate?
Replies: 9
Views: 788

Re: Can Editor paginate?

:)
by Radi - Tracker Supp
Wed Jun 17, 2015 12:51 pm
Forum: PDF-XChange Editor
Topic: Can Editor paginate?
Replies: 9
Views: 788

Re: Can Editor paginate?

Hello DrTeeth, Thank you for the post. There is no way to split the large page into smaller ones with the Editor, but you can print it on several pages if that is the final goal. Please open your document, hit Ctrl+P, click the "Type:" dropdown menu from the "Pages placement and scaling tab" and sel...