Search found 408 matches

by Radi - Tracker Supp
Wed May 04, 2016 7:06 am
Forum: PDF-Tools
Topic: Split/Merge drag & drop
Replies: 3
Views: 1217

Re: Split/Merge drag & drop

Hello Tim, Welcome to the forums. Please try to enable the 'Show extended dialogue for files selecting' option from the 'Ask for Source files' tab and you will receive a screen similar to the one in PDF Tools 4 where you can drop your files to add them to the job (see the attached screenshot). Regar...
by Radi - Tracker Supp
Tue May 03, 2016 11:50 am
Forum: PDF-XChange Editor
Topic: Where to change default font-size for comments? SOLVED
Replies: 3
Views: 742

Re: Where to change default font-size for comments? SOLVED

Hello Env,

Thank you for the post.

Please take a look at the following knowledge base article:
How do I change the default text used in the typewriter or text box tools

All tools that include text writing can be changed with the described method.

Regards,
Radi
by Radi - Tracker Supp
Tue May 03, 2016 11:08 am
Forum: PDF-XChange Editor
Topic: Why Did 2 Printers Install?
Replies: 1
Views: 593

Re: Why Did 2 Printers Install?

Hello bqxmprij, Thank you for the post. If you own a PDF-XChange PRO license, you should already have PDF-XChange Standard installed with it. You do not need PDF-XChange Lite as Lite is not included in the PDF-XChange PRO's license. You can safely uninstall it. When you select the Daily option in th...
by Radi - Tracker Supp
Wed Apr 27, 2016 6:37 am
Forum: PDF-XChange Print Drivers
Topic: Output Different in MSIE & FF
Replies: 11
Views: 2135

Re: Output Different in MSIE & FF

Hello George, John, I've tested a few random sites on my machine and the results from my FireFox are quite good, the text is even just a bit darker than what I get from Internet Explorer. I tested with both Lite V6 and Lite 5.5 - the same result. George, could you please give us one of the web pages...
by Radi - Tracker Supp
Fri Apr 22, 2016 1:30 pm
Forum: PDF-XChange Editor
Topic: v6 printer driver bug SOLVED
Replies: 13
Views: 1324

Re: v6 printer driver bug SOLVED

Hello tomtomhh,

Please find the archive from KB500 attached to this post.

Regards,
Radi
by Radi - Tracker Supp
Fri Apr 22, 2016 12:32 pm
Forum: PDF-XChange Editor
Topic: v6 printer driver bug SOLVED
Replies: 13
Views: 1324

Re: v6 printer driver bug SOLVED

Hello tomtomhh,

Welcome to the forums.

I believe that your problem is the same as in this topic: http://www.tracker-software.com/forum3/ ... 31#p100331
Please try the solution provided in KB500 having in mind my post and check if this solves the problem.

Regards,
Radi
by Radi - Tracker Supp
Fri Apr 22, 2016 7:12 am
Forum: PDF-XChange Editor
Topic: can't search pdfs from wincows search with new install
Replies: 5
Views: 567

Re: can't search pdfs from wincows search with new install

Hi jsl,

Please do try to re-register the shell extensions and check if this solves the problem. To do it - please follow the instructions from this knowledge base article:
http://tracker-software.com/knowledgebase/395

Regards,
Radi
by Radi - Tracker Supp
Fri Apr 22, 2016 6:58 am
Forum: PDF-XChange Print Drivers
Topic: PDF XChange Lite V6 error when printing after upgrade SOLVED
Replies: 20
Views: 4068

Re: PDF XChange Lite V6 error when printing after upgrade SOLVED

Hello cokolade, It seems like the .bat file didn't copy the .dll file correctly. Please extract the archive from the KB Will sent you and try to copy the .dll file manually in the appropriate folder according to your OS version: 32-bit Windows: copy the 32-bit version of the DLL (/W32X86/XPSSVCS.DLL...
by Radi - Tracker Supp
Wed Apr 20, 2016 8:01 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V6 won't allow "Never Embed"
Replies: 5
Views: 1645

Re: PDF-XChange Lite V6 won't allow "Never Embed"

Hi Bob,

I am happy to report that this bug is fixed in PDF-XChange Lite build 317.1.
You can download the new version from our site: https://www.tracker-software.com/product/downloads

Regards,
Radi
by Radi - Tracker Supp
Mon Apr 18, 2016 10:55 am
Forum: PDF-XChange Editor
Topic: Add PDF to PDF
Replies: 1
Views: 466

Re: Add PDF to PDF

Hi Falken,

Welcome to our forums.

Yes, you can set the coordinates of an object.
To do so, please select the object you would like to move and go to the Main menu -> Object -> Transform Selection.
You can move, resize and rotate the object from this menu.

Regards,
Radi
by Radi - Tracker Supp
Wed Apr 13, 2016 12:02 pm
Forum: PDF-XChange Editor
Topic: Lacking the function to select vertically written words
Replies: 6
Views: 758

Re: Lacking the function to select vertically written words

Hi bonoshi,

Thank you for the post.

I've checked the ticket and it seems like this issue is still not resolved.
I've requested an update on the progress and will report back when I have additional information on the case.

Regards,
Radi
by Radi - Tracker Supp
Wed Apr 13, 2016 9:30 am
Forum: PDF-XChange Editor
Topic: Object moves on mouse select
Replies: 1
Views: 344

Re: Object moves on mouse select

Hello u.hecht, Thanks you for the post. I've tried to reproduce this behaviour, but no matter which object I used - I wasn't able to do it. Could you please check your Editor's version (Help -> About) and update if you are using a different build than 317.0? You can find the latest version of our pr...
by Radi - Tracker Supp
Wed Apr 13, 2016 8:05 am
Forum: PDF-XChange Editor
Topic: How to change the logo when digitally signing?
Replies: 9
Views: 1142

Re: How to change the logo when digitally signing?

Hi MarcelP, Thank you for the post. Yes, it is possible to add a picture or a logo to a Digital signature. To do so, please open the Editor and go to Edit -> Preferences -> Signatures (1 on the attached screenshot), click on More in the Creation and Appearance tab (2), click More once again from the...
by Radi - Tracker Supp
Tue Apr 12, 2016 1:24 pm
Forum: Network Administrator Support
Topic: Oce TDS600 Plotter error - Only on Windows 10
Replies: 10
Views: 3983

Re: Oce TDS600 Plotter error - Only on Windows 10

Hi pcchenard, It seems like the problem is indeed in the drivers of your plotter. Please use our .msi installer when distributing the 32-bit version of the Editor as our .exe installer will always install the appropriate version (32/64-bit) according to your OS: https://www.tracker-software.com/down...
by Radi - Tracker Supp
Tue Apr 12, 2016 12:41 pm
Forum: Network Administrator Support
Topic: Oce TDS600 Plotter error - Only on Windows 10
Replies: 10
Views: 3983

Re: Oce TDS600 Plotter error - Only on Windows 10

Hello pcchenard, Yes, it does in fact error out if I try to access the printer properties from Notepad. Since there are no newer print drivers for the Oce printer (and probably never will be) would you recommend installing the 32bit version of PDF-XChange Editor on a 64bit OS? There is no problem in...
by Radi - Tracker Supp
Tue Apr 12, 2016 11:34 am
Forum: PDF-XChange Viewer (End Users)
Topic: Autosave functionality
Replies: 5
Views: 1068

Re: Autosave functionality

Hi David,

Good to hear that you've managed to recover your work.

Thanks for your patience while we work on this feature.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 12, 2016 11:19 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V6 won't allow "Never Embed"
Replies: 5
Views: 1645

Re: PDF-XChange Lite V6 won't allow "Never Embed"

Hi Bob, Thank you for the post. I was able to reproduce this behaviour and created a ticket in our internal system for our developers to investigate and fix this issue: #3516: Lite 317.0: Fonts in Settings -> Fonts -> Never/Always Embed disappear after saving. Please refer to the above ticket number...
by Radi - Tracker Supp
Tue Apr 12, 2016 10:59 am
Forum: PDF-XChange Viewer (End Users)
Topic: Autosave functionality
Replies: 5
Views: 1068

Re: Autosave functionality

Hi David, I am sorry to hear that you've lost so much work. We plan to implement this feature in the future, but developing an autosave feature is not that easy as it sounds. Our developers are working on, but we do not have an estimate for a release date yet. Hitting Ctrl+S (or the save button) fro...
by Radi - Tracker Supp
Fri Apr 01, 2016 2:05 pm
Forum: PDF-Tools
Topic: PDF Tools SOLVED
Replies: 3
Views: 1443

Re: PDF Tools SOLVED

Hello Top Logic Ltd,

Thank you for the post.

Our developers are still working on this feature. As soon as it is ready - it will be implemented in PDF Tools 6.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 22, 2016 1:28 pm
Forum: PDF-XChange Editor
Topic: FCreate Filiable Form
Replies: 11
Views: 2121

Re: FCreate Filiable Form

Hi Timtrag,

Welcome to the forum.

We expect the new version to be released very soon.
It should be available for download later today or tomorrow morning depending on your geographical location.

Regards,
Radi
by Radi - Tracker Supp
Mon Mar 21, 2016 9:19 am
Forum: PDF-XChange Editor
Topic: Jump to page: Formfield is not preselected anymore
Replies: 7
Views: 1167

Re: Jump to page: Formfield is not preselected anymore

Hi Env, Thank you for the post. The default shortcut for the 'Go to page' command is Ctrl+Shift+N. I've tried to reproduce the behaviour you described and I can confirm it in build 316.1. However, when I tried the same in a pre-release build of the next version of the Editor - I did not experience t...
by Radi - Tracker Supp
Fri Mar 18, 2016 1:20 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Create new viewer window via dropping a tab to win taskbar
Replies: 2
Views: 1052

Re: Create new viewer window via dropping a tab to win taskb

Hi guys,

Thank you for the posts.

Willy, thank you for the nice explanation. You are correct on everything.

Version 6 of our products has been confirmed for 21 March 2016.

Regards,
Radi
by Radi - Tracker Supp
Wed Mar 09, 2016 9:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Frames appear around text.
Replies: 4
Views: 1302

Re: Frames appear around text.

Hi sirostr,

These boxes are automatically generated by AutoCAD and they all have the same Author.
You should be able to hide only the comments from AutoCAD from Comments -> Show Comments -> Show by Author -> Select Authors.

Regards,
Radi
by Radi - Tracker Supp
Wed Mar 09, 2016 8:58 am
Forum: PDF-XChange Viewer (End Users)
Topic: Frames appear around text.
Replies: 4
Views: 1302

Re: Frames appear around text.

Hello sirostr, Welcome to the forums. The Viewer is no longer developed and as such there will be no future updates and/or fixes for it. This product has been replaced by the PDF-XChange Editor . This problem is fixed in the latest version of the Editor and you should not see these boxes in it. If y...
by Radi - Tracker Supp
Mon Mar 07, 2016 11:43 am
Forum: PDF-XChange Editor
Topic: How do we resize a text box WITHOUT resizing text font-size?
Replies: 10
Views: 1518

Re: How do we resize a text box WITHOUT resizing text font-s

Hello Ciberian, Thank you for the post. Using the Typewriter or the Text box tools you can resize the boxes freely without any changes in the font. When you are trying to resize a text box, which is a part of the base content of the file - if you click on the box itself and try to resize it - the Ed...
by Radi - Tracker Supp
Fri Mar 04, 2016 12:45 pm
Forum: PDF-XChange Print Drivers
Topic: Custom form settings with profile
Replies: 5
Views: 1769

Re: Custom form settings with profile

Hi Cillian, Welcome to the forums. The location where your custom forms are stored has not been changed. They should be in: HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDF-XChange 5\PDF-XChange Printer 2012\CustomForms Please do send us a screenshot of your HKEY_CURRENT_USER\SOFTWARE\Tracker Softwar...
by Radi - Tracker Supp
Thu Mar 03, 2016 2:39 pm
Forum: PDF-XChange Editor
Topic: Maintenance ends. What then?
Replies: 3
Views: 548

Re: Maintenance ends. What then?

Hi Karl,

We have a dedicated page for this topic here: https://tracker-software.com/annual_mai ... tions.html

Regards,
Radi
by Radi - Tracker Supp
Thu Mar 03, 2016 8:23 am
Forum: PDF-XChange Editor
Topic: Maintenance ends. What then?
Replies: 3
Views: 548

Re: Maintenance ends. What then?

Hi Karl, Thank you for the post. Once your maintenance expires - your license key will stop working in builds of our products released after the maintenance expiration date. However, older builds will continue to work with your license and you will be able to use them in licensed mode for as long as...
by Radi - Tracker Supp
Tue Mar 01, 2016 11:40 am
Forum: PDF-XChange Viewer (End Users)
Topic: Huge spool file when printing
Replies: 1
Views: 779

Re: Huge spool file when printing

Hello legio, Welcome to the forums. The Viewer is discontinued and as such there will be no future fixes and/or updates for it. This product has been replaced by the PDF-XChange Editor. Please try installing the Editor and check if the spool file generated with it is the regular size. You can find t...
by Radi - Tracker Supp
Tue Mar 01, 2016 9:41 am
Forum: PDF-XChange Editor
Topic: OCR for non-English / editor confused
Replies: 9
Views: 1129

Re: OCR for non-English / editor confused

Hi Slavisa, You can also try to 'crop' the picture using the redaction tool. Just mark the picture on the four sides and apply the redaction. This will remove all marked content and preserve the page size. If you would like to read more about the redaction tool, please read the following knowledge b...
by Radi - Tracker Supp
Tue Mar 01, 2016 7:26 am
Forum: PDF-XChange Editor
Topic: OCR for non-English / editor confused
Replies: 9
Views: 1129

Re: OCR for non-English / editor confused

Hi slaviŠa neŠiĆ,

Thanks for the post.

It is not possible to crop the image itself, but if you enable the 'Remove the content outside the crop box area' option located in the Crop Page Tool screen (see the attached screenshot), the result will be same as if you cropped the image.

Regards,
Radi
by Radi - Tracker Supp
Mon Feb 29, 2016 8:44 am
Forum: PDF-XChange Editor
Topic: Comment box size is often too small to fit the text
Replies: 1
Views: 365

Re: Comment box size is often too small to fit the text

Hi university kaiserslautern, I have tried to reproduce this problem on my machine, but I was unable to do it. No matter how many times I tried the Callout (also using different fonts and font size) - the text was always correctly wrapped and the box extended when I hit Enter. Please check your Edit...
by Radi - Tracker Supp
Mon Feb 29, 2016 8:33 am
Forum: PDF-XChange Editor
Topic: OCR for non-English / editor confused
Replies: 9
Views: 1129

Re: OCR for non-English / editor confused

Hello slaviŠa neŠiĆ, Thank you for the post. Please take a look at the following knowledge base article to find out how to edit the text in an OCR'd document: How do I edit text in OCR'd document with the Editor Please note that using a combination of Slavic languages might get you better results in...
by Radi - Tracker Supp
Fri Feb 26, 2016 11:32 am
Forum: PDF-XChange Editor
Topic: Measurement tool - appearance setting
Replies: 17
Views: 1860

Re: Measurement tool - appearance setting

Hello guys, Willy, thank you for the helpful tips, you are correct about everything. I've moved the topics in the PDF-XChange Editor section. adng, the scale options might not be available in build 307.2. In this case, I'm afraid that the only option you have is to update your Editor. You should be ...
by Radi - Tracker Supp
Fri Feb 26, 2016 8:55 am
Forum: PDF-XChange Editor
Topic: Copy an entity by Ctrl + mouse drag
Replies: 10
Views: 1233

Re: Copy an entity by Ctrl + mouse drag

Hello adng,

Please note that the Editor cannot copy base content of a PDF file yet. If you are trying to use Ctrl+Mouse drag on such content - it will not work.
Please try using it on any comment or annotation and you should be able copy the object without problems.

Regards,
Radi
by Radi - Tracker Supp
Fri Feb 26, 2016 8:51 am
Forum: PDF-Tools 4
Topic: measure tool
Replies: 5
Views: 3943

Re: measure tool

Hi adng,

I was not able to locate your license key using your e-mail. Please do send it in plain text to support@tracker-software.com and we will check what are your options for upgrade.

Regards,
Radi
by Radi - Tracker Supp
Fri Feb 26, 2016 8:38 am
Forum: PDF-XChange Editor
Topic: Measurement tool - appearance setting
Replies: 17
Views: 1860

Re: Measurement tool - appearance setting

Hello adng, Thank you for the post. You can change all properties of an object from the Properties toolbar. This toolbar is located just under your regular toolbars (see the attached screenshot). You can change the size of the arrow from the Border width option and the colour from the Stroke colour....
by Radi - Tracker Supp
Thu Feb 25, 2016 1:27 pm
Forum: PDF-XChange Editor
Topic: show page numbering labels in Thumbnails pane
Replies: 5
Views: 782

Re: show page numbering labels in Thumbnails pane

Hello slaviŠa neŠiĆ,

You can see the full article about page labels in our online help:
How to Modify Page Labels

Regards,
Radi
by Radi - Tracker Supp
Thu Feb 25, 2016 8:44 am
Forum: PDF-XChange Editor
Topic: show page numbering labels in Thumbnails pane
Replies: 5
Views: 782

Re: show page numbering labels in Thumbnails pane

Hello slaviŠa neŠiĆ, Thank you for the post. In order to see the changes made from Document -> Number Pages you need to turn on the logical page numbers. You can do this from Edit -> Preferences -> Page Display. Once there, turn on 'Use logical page numbers' (see the attached screenshot). Regards Radi
by Radi - Tracker Supp
Tue Feb 23, 2016 2:16 pm
Forum: PDF-XChange Editor
Topic: Sugg: "Yes to save all"
Replies: 3
Views: 584

Re: Sugg: "Yes to save all"

Hello Peter2,

Thank you for the post.

We already have an option to save all opened files at once - File -> Save all.
I believe that adding another option to the close menu is not necessary and will only make it more confusing.

Regards,
Radi
by Radi - Tracker Supp
Tue Feb 16, 2016 1:18 pm
Forum: Editor plugins
Topic: Outlook Addin
Replies: 5
Views: 4130

Re: Outlook Addin

Hello Carsten.Sch, Thank you for the post. Unfortunately there is no way to change the language of the MS Outlook add-in. We have an ongoing ticket for this: #3044: MS Outlook add-in - Cannot change language. I've requested an update on the progress and as soon as I have any news, I'll post the resu...
by Radi - Tracker Supp
Mon Feb 15, 2016 2:31 pm
Forum: PDF-XChange Editor
Topic: printing trouble
Replies: 4
Views: 546

Re: printing trouble

Hi wannerlaufer,

Outline for embedded fonts should not affect the Editor's performance in any way. You can leave this option enabled.

Regards,
Radi
by Radi - Tracker Supp
Mon Feb 15, 2016 2:11 pm
Forum: PDF-XChange Editor
Topic: printing trouble
Replies: 4
Views: 546

Re: printing trouble

Hi wannerlaufer, Thank you for your posts. You are correct, the issue is related with the embedded fonts of your file. Please note that using Outline for embedded fonts will provide better results than Print as images in this situation. Please see the following topic to find out how to enable it: ht...
by Radi - Tracker Supp
Mon Feb 15, 2016 1:18 pm
Forum: PDF-XChange Editor
Topic: Rollout comment palette
Replies: 3
Views: 573

Re: Rollout comment palette

Hi dasy2k1, In this case, you can just set up all your custom styles on a test machine, export the Editor's settings and add the file to your ZIP with simple instructions for your users. Please note that you can also export your stamps collections via Edit -> Export settings. This way your user will...
by Radi - Tracker Supp
Mon Feb 15, 2016 1:02 pm
Forum: PDF-XChange Editor
Topic: Rollout comment palette
Replies: 3
Views: 573

Re: Rollout comment palette

Hello dasy2k1, Thank you for the post. The custom styles in your Comment styles palette are not located in a file like the stamps, they are located in the registry. The easiest way to copy your custom styles to many computers is to export them via the Editor's settings and then import them on as man...
by Radi - Tracker Supp
Mon Feb 15, 2016 9:43 am
Forum: Network Administrator Support
Topic: PDF xchange pro - remove license
Replies: 1
Views: 2331

Re: PDF xchange pro - remove license

Hi John, Thank you for the post. There is no way to remove a license using the XCVault utility at the moment. All license keys are stored in the following places in Windows registry: HKEY_LOCAL_MACHINE\SOFTWARE\Tracker Software\Vault HKEY_CURRENT_USER\SOFTWARE\Tracker Software\Vault If you delete th...
by Radi - Tracker Supp
Thu Feb 11, 2016 1:28 pm
Forum: PDF-XChange Editor
Topic: measurement tool not editable
Replies: 4
Views: 551

Re: measurement tool not editable

Hello tonver, Thank you for the post. Please try to reset the Editor's setting from Edit -> Reset settings and check if this solves the problem. Please note that this will reset any custom settings you might have so I advise you to back up your settings first from Edit -> Export Settings. You can re...
by Radi - Tracker Supp
Thu Feb 11, 2016 12:48 pm
Forum: PDF-XChange Editor
Topic: measurement tool not editable
Replies: 4
Views: 551

Re: measurement tool not editable

Hello tonver, Welcome to the forums. Please check your Editor's version (Main menu -> Help -> About) and if it is anything different than version 5.5 (Build 316.1) - please update the Editor. The features you seek should be available in the latest version of the Editor. You can always find the lates...
by Radi - Tracker Supp
Wed Feb 10, 2016 2:41 pm
Forum: PDF-XChange Editor
Topic: Combine multiple files into a single PDF
Replies: 1
Views: 401

Re: Combine multiple files into a single PDF

Hello NCD22,

Welcome to the forums.

You can combine multiple files into a single PDF file using the Editor. Please read the following knowledge base article to find out how to do it:
How do I Combine multiple documents into a single PDF using the PDF-XChange Editor

Regards,
Radi
by Radi - Tracker Supp
Wed Feb 10, 2016 10:11 am
Forum: PDF-XChange Viewer (End Users)
Topic: After Windows 10 update, default App is set to Microsoft Edg
Replies: 2
Views: 842

Re: After Windows 10 update, default App is set to Microsoft

Hi Cineatic, huhu_Win10, Thank you for the posts. Recent changes in Windows 10 related to file associations rendered our 'set as default' function useless. While this problem is addressed in the Editor already, I am afraid that since the Viewer is discontinued - there won't be any changes there. The...