Search found 373 matches

by Radi - Tracker Supp
Fri Feb 26, 2016 8:51 am
Forum: PDF-Tools 4
Topic: measure tool
Replies: 5
Views: 3048

Re: measure tool

Hi adng,

I was not able to locate your license key using your e-mail. Please do send it in plain text to support@tracker-software.com and we will check what are your options for upgrade.

Regards,
Radi
by Radi - Tracker Supp
Fri Feb 26, 2016 8:38 am
Forum: PDF-XChange Editor
Topic: Measurement tool - appearance setting
Replies: 13
Views: 1244

Re: Measurement tool - appearance setting

Hello adng, Thank you for the post. You can change all properties of an object from the Properties toolbar. This toolbar is located just under your regular toolbars (see the attached screenshot). You can change the size of the arrow from the Border width option and the colour from the Stroke colour....
by Radi - Tracker Supp
Thu Feb 25, 2016 1:27 pm
Forum: PDF-XChange Editor
Topic: show page numbering labels in Thumbnails pane
Replies: 5
Views: 570

Re: show page numbering labels in Thumbnails pane

Hello slaviŠa neŠiĆ,

You can see the full article about page labels in our online help:
How to Modify Page Labels

Regards,
Radi
by Radi - Tracker Supp
Thu Feb 25, 2016 8:44 am
Forum: PDF-XChange Editor
Topic: show page numbering labels in Thumbnails pane
Replies: 5
Views: 570

Re: show page numbering labels in Thumbnails pane

Hello slaviŠa neŠiĆ, Thank you for the post. In order to see the changes made from Document -> Number Pages you need to turn on the logical page numbers. You can do this from Edit -> Preferences -> Page Display. Once there, turn on 'Use logical page numbers' (see the attached screenshot). Regards Radi
by Radi - Tracker Supp
Tue Feb 23, 2016 2:16 pm
Forum: PDF-XChange Editor
Topic: Sugg: "Yes to save all"
Replies: 3
Views: 440

Re: Sugg: "Yes to save all"

Hello Peter2,

Thank you for the post.

We already have an option to save all opened files at once - File -> Save all.
I believe that adding another option to the close menu is not necessary and will only make it more confusing.

Regards,
Radi
by Radi - Tracker Supp
Tue Feb 16, 2016 1:18 pm
Forum: Editor plugins
Topic: Outlook Addin
Replies: 5
Views: 3273

Re: Outlook Addin

Hello Carsten.Sch, Thank you for the post. Unfortunately there is no way to change the language of the MS Outlook add-in. We have an ongoing ticket for this: #3044: MS Outlook add-in - Cannot change language. I've requested an update on the progress and as soon as I have any news, I'll post the resu...
by Radi - Tracker Supp
Mon Feb 15, 2016 2:31 pm
Forum: PDF-XChange Editor
Topic: printing trouble
Replies: 4
Views: 410

Re: printing trouble

Hi wannerlaufer,

Outline for embedded fonts should not affect the Editor's performance in any way. You can leave this option enabled.

Regards,
Radi
by Radi - Tracker Supp
Mon Feb 15, 2016 2:11 pm
Forum: PDF-XChange Editor
Topic: printing trouble
Replies: 4
Views: 410

Re: printing trouble

Hi wannerlaufer, Thank you for your posts. You are correct, the issue is related with the embedded fonts of your file. Please note that using Outline for embedded fonts will provide better results than Print as images in this situation. Please see the following topic to find out how to enable it: ht...
by Radi - Tracker Supp
Mon Feb 15, 2016 1:18 pm
Forum: PDF-XChange Editor
Topic: Rollout comment palette
Replies: 3
Views: 418

Re: Rollout comment palette

Hi dasy2k1, In this case, you can just set up all your custom styles on a test machine, export the Editor's settings and add the file to your ZIP with simple instructions for your users. Please note that you can also export your stamps collections via Edit -> Export settings. This way your user will...
by Radi - Tracker Supp
Mon Feb 15, 2016 1:02 pm
Forum: PDF-XChange Editor
Topic: Rollout comment palette
Replies: 3
Views: 418

Re: Rollout comment palette

Hello dasy2k1, Thank you for the post. The custom styles in your Comment styles palette are not located in a file like the stamps, they are located in the registry. The easiest way to copy your custom styles to many computers is to export them via the Editor's settings and then import them on as man...
by Radi - Tracker Supp
Mon Feb 15, 2016 9:43 am
Forum: Network Administrator Support
Topic: PDF xchange pro - remove license
Replies: 1
Views: 1672

Re: PDF xchange pro - remove license

Hi John, Thank you for the post. There is no way to remove a license using the XCVault utility at the moment. All license keys are stored in the following places in Windows registry: HKEY_LOCAL_MACHINE\SOFTWARE\Tracker Software\Vault HKEY_CURRENT_USER\SOFTWARE\Tracker Software\Vault If you delete th...
by Radi - Tracker Supp
Thu Feb 11, 2016 1:28 pm
Forum: PDF-XChange Editor
Topic: measurement tool not editable
Replies: 4
Views: 408

Re: measurement tool not editable

Hello tonver, Thank you for the post. Please try to reset the Editor's setting from Edit -> Reset settings and check if this solves the problem. Please note that this will reset any custom settings you might have so I advise you to back up your settings first from Edit -> Export Settings. You can re...
by Radi - Tracker Supp
Thu Feb 11, 2016 12:48 pm
Forum: PDF-XChange Editor
Topic: measurement tool not editable
Replies: 4
Views: 408

Re: measurement tool not editable

Hello tonver, Welcome to the forums. Please check your Editor's version (Main menu -> Help -> About) and if it is anything different than version 5.5 (Build 316.1) - please update the Editor. The features you seek should be available in the latest version of the Editor. You can always find the lates...
by Radi - Tracker Supp
Wed Feb 10, 2016 2:41 pm
Forum: PDF-XChange Editor
Topic: Combine multiple files into a single PDF
Replies: 1
Views: 313

Re: Combine multiple files into a single PDF

Hello NCD22,

Welcome to the forums.

You can combine multiple files into a single PDF file using the Editor. Please read the following knowledge base article to find out how to do it:
How do I Combine multiple documents into a single PDF using the PDF-XChange Editor

Regards,
Radi
by Radi - Tracker Supp
Wed Feb 10, 2016 10:11 am
Forum: PDF-XChange Viewer (End Users)
Topic: After Windows 10 update, default App is set to Microsoft Edg
Replies: 2
Views: 740

Re: After Windows 10 update, default App is set to Microsoft

Hi Cineatic, huhu_Win10, Thank you for the posts. Recent changes in Windows 10 related to file associations rendered our 'set as default' function useless. While this problem is addressed in the Editor already, I am afraid that since the Viewer is discontinued - there won't be any changes there. The...
by Radi - Tracker Supp
Mon Feb 08, 2016 8:15 am
Forum: PDF-XChange Viewer (End Users)
Topic: Windows Explorer Preview Pane SOLVED
Replies: 21
Views: 2550

Re: Windows Explorer Preview Pane SOLVED

Hello janetb,

Thank you for the post.

Please try to re-register the shell extensions and check if this solves the problem. You can find out how to do this in the following knowledge base article:
How do I Re-register The Shell Extensions

Regards,
Radi
by Radi - Tracker Supp
Thu Feb 04, 2016 12:51 pm
Forum: PDF-XChange Editor
Topic: Portable XChange Editor print placement & scaling
Replies: 4
Views: 552

Re: Portable XChange Editor print placement & scaling

Thank you - we will consider the topic closed.
by Radi - Tracker Supp
Thu Feb 04, 2016 7:23 am
Forum: PDF-XChange Editor
Topic: Portable XChange Editor print placement & scaling
Replies: 4
Views: 552

Re: Portable XChange Editor print placement & scaling

Hi chanh,

I am happy to hear that the new version fixed the problem. :)

Regards,
Radi
by Radi - Tracker Supp
Wed Feb 03, 2016 2:17 pm
Forum: PDF-XChange Editor
Topic: Vector art always rendered as hairline
Replies: 10
Views: 1228

Re: Vector art always rendered as hairline

Hello Olethros,

Thank you for the post.

Please try to use the button combination Ctrl+5 to toggle the lines' width display between 1pt and the original size.

Regards,
Radi
by Radi - Tracker Supp
Mon Jan 25, 2016 9:06 am
Forum: PDF-XChange Editor
Topic: [SOLVED] Bug printing out to priPrinter SOLVED
Replies: 3
Views: 556

Re: Bug printing out to priPrinter SOLVED

Hi samStan, Thank you for the post. Please try to enable the Editor's text rendering mode (when printing) to Outline for embedded fonts and check if this solves the problem. To do this, please go to "File -> Print...", click on "More..." in the Advanced Print Option tab. Once there, look for "Text R...
by Radi - Tracker Supp
Mon Jan 25, 2016 8:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Make toolbar icon "delete current page and save pdf" possibl
Replies: 1
Views: 568

Re: Make toolbar icon "delete current page and save pdf" pos

Hello mattad, Thank you for the post. You can easily delete the current page from the Pages pane (Ctrl+T). Just select any page and hit the Delete key from your keyboard. Then, you can save your document with Ctrl+S or by clicking on the Save button from your toolbar. Please note that the Viewer is ...
by Radi - Tracker Supp
Fri Jan 22, 2016 2:58 pm
Forum: PDF-XChange Editor
Topic: Bookmarks point to wrong destinations
Replies: 18
Views: 1365

Re: Bookmarks point to wrong destinations

Hello HaPe, Thank you for the post. It seems like the named destinations have exactly the same names in both files from your post. Unfortunately, it is not possible to have two different named destinations with the same name in a single document and as a result the named destinations from the second...
by Radi - Tracker Supp
Fri Jan 22, 2016 2:04 pm
Forum: PDF-XChange Editor
Topic: XChange Editor: Java Script Button does not work
Replies: 9
Views: 794

Re: XChange Editor: Java Script Button does not work

Hi Daniel1,

Thank you for the post. We're looking forward to receiving your PDF file. Please post it when it is ready.

Regards,
Radi
by Radi - Tracker Supp
Mon Jan 18, 2016 2:13 pm
Forum: PDF-XChange Editor
Topic: Typewriter Tool Position
Replies: 26
Views: 3162

Re: Typewriter Tool Position

Hi Arnold, Thank you for the post. We have an ongoing ticket for this problem: #2680: Fixup position of newly created typewriter annotation on rotated pages I can see that there is a work item added to this ticket so one of our developers is working on it. I added your file and information to the ti...
by Radi - Tracker Supp
Mon Jan 18, 2016 1:23 pm
Forum: PDF-XChange Editor
Topic: Feature Request - Print All Tabs (PDF Xchange Editor 5.5)
Replies: 4
Views: 686

Re: Feature Request - Print All Tabs (PDF Xchange Editor 5.5

Hello qbical, Willy, Thank you for the posts. All open documents can be printed using a simple Java script. Please hit Ctrl+J, paste the following code and click Run. var ad = app.activeDocs; for (var i = 0; i < ad.length; i++) { var pp = ad[i].getPrintParams(); // uncomment the next line to print w...
by Radi - Tracker Supp
Thu Jan 14, 2016 8:47 am
Forum: PDF-XChange Editor
Topic: Borders around all texts
Replies: 6
Views: 500

Re: Borders around all texts

Hi Wildsmith,

It is nice to hear that you like our products. Enjoy using them :)

Regards,
Radi
by Radi - Tracker Supp
Wed Jan 13, 2016 1:17 pm
Forum: PDF-XChange Editor
Topic: Borders around all texts
Replies: 6
Views: 500

Re: Borders around all texts

Hi all, Mbezooijen, thank you for the suggestion. Wildsmith, this is a known problem in older versions of our products. It was resolved in build 315 of the Editor and it should not be a problem in the future. Unfortunately, this will not be fixed in the Viewer because this product is no longer devel...
by Radi - Tracker Supp
Wed Jan 13, 2016 1:06 pm
Forum: PDF-XChange Editor
Topic: finishing a polyline
Replies: 1
Views: 272

Re: finishing a polyline

Hello Matthijs, Thank you for the post. This menu is designed to be shown when you right-click and it should stay until you click elsewhere or click on one of the options. I tested it on my machine and it seems to be working correctly. Please try to reset your settings and check if this helps with t...
by Radi - Tracker Supp
Wed Jan 13, 2016 10:28 am
Forum: PDF-XChange Editor
Topic: small problem with thin lines display SOLVED
Replies: 6
Views: 599

Re: small problem with thin lines display SOLVED

Hello David.P,

I am happy to inform you that ticket #3291 has been set to resolved for build 316. You should not experience this problem any longer.

Regards,
Radi
by Radi - Tracker Supp
Wed Jan 06, 2016 2:16 pm
Forum: PDF-XChange Editor
Topic: Editing sentence/word
Replies: 5
Views: 463

Re: Editing sentence/word

Hi Karmen, Thank you for the post. Editing of existing text in a PDF file is a free function, but moving parts of the base content is not and if you did move the text (even unintentionally when trying to edit it) without a license - the Editor will place 'Buy now' stamps on top of every page of your...
by Radi - Tracker Supp
Wed Jan 06, 2016 1:39 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Limit "Multiple Instances" to only 2
Replies: 1
Views: 530

Re: Limit "Multiple Instances" to only 2

Hello alpaco, Thank you for the post. Unfortunately, it is not possible to limit the instances of the Viewer to two. Please try using the Viewer's successor - the PDF-XChange Editor . You can split the Editor in two from the main menu -> Window -> Split to see two different parts of the same PDF fil...
by Radi - Tracker Supp
Wed Jan 06, 2016 1:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No Alternate PDF Viewer Available
Replies: 1
Views: 538

Re: No Alternate PDF Viewer Available

Hi alpaco, Thank you for the post. The Viewer detects if you have an alternate PDF viewer automatically. You cannot add additional programs manually. However, it relies on the alternate application making the correct registry entries in the necessary places. If it doesn't make these entries, then th...
by Radi - Tracker Supp
Wed Dec 16, 2015 11:08 am
Forum: PDF-XChange Editor
Topic: How to shrink page margins and re-format/re-flow text?
Replies: 1
Views: 389

Re: How to shrink page margins and re-format/re-flow text?

Hello mattad, Thank you for the post. You can crop pages in the Editor from Document -> Crop pages. How do I Crop Pages Once you finish cropping your page - you can resize it from Document -> Resize pages. You can also shrink the content of the page using this tool from the "Transform content togeth...
by Radi - Tracker Supp
Tue Dec 08, 2015 12:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Editor and Viewer can be installed side by side in 2 PCs?
Replies: 7
Views: 980

Re: Editor and Viewer can be installed side by side in 2 PCs

Hello valerieloos, Welcome to the forum. The Viewer is our old PDF creating/editing solution. This product is discontinued and replaced by the Editor. Please follow the link below to find our end user products comparison chart, where you can see the features of both products: http://www.tracker-soft...
by Radi - Tracker Supp
Mon Dec 07, 2015 3:29 pm
Forum: PDF-XChange Editor
Topic: Rotate current page instead of last selected thumbnail
Replies: 5
Views: 609

Re: Rotate current page instead of last selected thumbnail

Thanks David,

I will inform Vasyl for your post and ask him to clarify as soon as he can.

Regards,
Radi
by Radi - Tracker Supp
Wed Dec 02, 2015 2:47 pm
Forum: PDF-XChange Editor
Topic: Select/Mouse behavior
Replies: 8
Views: 537

Re: Select/Mouse behavior

Hi Juha, Thank you for the post. You will find the Exclusive mode in the Properties toolbar (see the attached screenshot). Please note that the tools in this toolbar are changing dynamically depending on the selected tool. If you do not see this toolbar, please try to turn it on with the keyboard co...
by Radi - Tracker Supp
Wed Nov 04, 2015 2:02 pm
Forum: PDF-XChange Editor
Topic: Custom Dynamic Stamps
Replies: 1
Views: 271

Re: Custom Dynamic Stamps

Hello JanisCrist, Welcome to the forum. Build 309 of the Editor is quite an old one. Please update to the latest build - 315 and then test the dynamic stamps. Please note that you have to copy the dynamic stamps collection file in the following folder: C:\Users\<<USER>>\AppData\Roaming\Tracker Softw...
by Radi - Tracker Supp
Wed Nov 04, 2015 1:08 pm
Forum: PDF-XChange Editor
Topic: Hide pro functions with registry
Replies: 1
Views: 298

Re: Hide pro functions with registry

Hello Schatte, Thank you for the post. Please use the following registry key to enable the "Hide all licensed features from toolbars and menus" option: HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDFXEditor\3.0\Settings\Cmds\ Create the following DWORD inside: b.HidePRO Values: 1=Enabled, 0=Disabled...
by Radi - Tracker Supp
Mon Nov 02, 2015 3:05 pm
Forum: PDF-XChange Editor
Topic: small problem with thin lines display SOLVED
Replies: 6
Views: 599

Re: small problem with thin lines display SOLVED

Hello David.P, Thank you for the post. I have created a ticket in our internal system for our developers to investigate this problem: #3291: Editor 315: Editor missing lines in the attached file. Adobe and Viewer display them correctly. Please refer to this ticket number when you request updates on ...
by Radi - Tracker Supp
Thu Oct 29, 2015 11:58 am
Forum: PDF-XChange Translators
Topic: Portuguese (Portugal) Translation
Replies: 75
Views: 17648

Re: Portuguese (Portugal) Translation

Hello mohsinj677,

Thank you for the update. Keep up the good work.

Regards,
Radi
by Radi - Tracker Supp
Thu Oct 29, 2015 10:48 am
Forum: PDF-XChange Editor
Topic: PDF Print Missing letters
Replies: 3
Views: 345

Re: PDF Print Missing letters

Hi kgkev,

Yes, you are OK to leave this option enabled. It will not affect the Editor's performance in any way.

Regards,
Radi
by Radi - Tracker Supp
Thu Oct 29, 2015 9:40 am
Forum: PDF-XChange Editor
Topic: PDF Print Missing letters
Replies: 3
Views: 345

Re: PDF Print Missing letters

Hello kgkev, Welcome to the forum. Please try the following steps and let us know if they work: Open any affected fine in the Editor and go to "File -> Print...", click on "More..." in the Advanced Print Option tab. Once there, look for "Text Rendering Mode:" and choose "Outline for Embedded Fonts" ...
by Radi - Tracker Supp
Thu Oct 22, 2015 10:51 am
Forum: PDF-XChange Viewer (End Users)
Topic: Maintenance Renewal
Replies: 5
Views: 674

Re: Maintenance Renewal

Enjoy using our software :)
by Radi - Tracker Supp
Fri Sep 25, 2015 12:39 pm
Forum: PDF-XChange Editor
Topic: how to de-skew/straighten scanned document
Replies: 8
Views: 802

Re: how to de-skew/straighten scanned document

Hello lawker, Welcome to the forum. You can select the picture with the Edit Content tool and then rotate it from the small green ball that is on top of the selection. To read more about the Edit Content tool please read the following knowledge base article: https://tracker-software.com/knowledgebas...
by Radi - Tracker Supp
Thu Sep 24, 2015 10:20 am
Forum: PDF-XChange Viewer (End Users)
Topic: Couldn't send the document by e-mail. Error [NetLib]:
Replies: 10
Views: 3927

Re: Couldn't send the document by e-mail. Error [NetLib]:

Hi Ulysses,
Ulysses wrote:Radi, thanks for the help!
No problem at all.

I am glad to hear that the problem is solved.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 24, 2015 10:16 am
Forum: PDF-XChange Editor
Topic: I can't scroll in pull down menus
Replies: 5
Views: 686

Re: I can't scroll in pull down menus

Hi AndyK,

I used to use this software some time ago. Not a bad one.
I hope they managed to fix this issue in the new version.

Regards,
Radi