Search found 366 matches

by Radi - Tracker Supp
Wed May 25, 2016 10:51 am
Forum: PDF-XChange Editor
Topic: Feature Suggestion: Add Control Points to Callouts
Replies: 11
Views: 936

Re: Feature Suggestion: Add Control Points to Callouts

Hi David,

Thanks for this report, I've managed to reproduce the problem and created a ticket for it: RT#3565
Please refer to this ticket number if you request updates on it via e-mail.

Regards,
Radi
by Radi - Tracker Supp
Fri May 20, 2016 1:41 pm
Forum: PDF-XChange Editor
Topic: Insert Empty Pages By Current Location
Replies: 46
Views: 3645

Re: Insert Empty Pages By Current Location

Hello David, Arnold,

Thanks for this suggestion. I'll discuss it with our developers on our next meeting.

Regards,
Radi
by Radi - Tracker Supp
Fri May 20, 2016 1:24 pm
Forum: PDF-XChange Viewer (End Users)
Topic: XChange Viewer vs.Sumatra in changing Background Colour
Replies: 3
Views: 895

Re: XChange Viewer vs.Sumatra in changing Background Colour

Hello idealkingdom,

Thank you for the post.

I am sorry, but it is not possible to add/change the background colour in the Viewer.
However, the Editor does have this feature. You can find it in the main menu -> Document -> Background.

Regards,
Radi
by Radi - Tracker Supp
Fri May 06, 2016 2:16 pm
Forum: Network Administrator Support
Topic: Problems with license key and silent install
Replies: 5
Views: 2172

Re: Problems with license key and silent install

Hi User942,

Thanks for the e-mail, lets continue the conversation there.

Regards,
Radi
by Radi - Tracker Supp
Fri May 06, 2016 12:25 pm
Forum: PDF-XChange Editor
Topic: Jump to first tab
Replies: 3
Views: 475

Re: Jump to first tab

Hi Bhikkhu,

Thanks for pointing this out. I've created a screenshot to show the location of this button.

Regards,
Radi
by Radi - Tracker Supp
Fri May 06, 2016 12:13 pm
Forum: Network Administrator Support
Topic: Problems with license key and silent install
Replies: 5
Views: 2172

Re: Problems with license key and silent install

Hello User942, I suspect that you are using an Activation code. These codes are intended to be used only to activate your license and they should be used only once. If you have an account in our system, please log in and your actual license key should be displayed on the main page. If you do not hav...
by Radi - Tracker Supp
Fri May 06, 2016 8:53 am
Forum: Network Administrator Support
Topic: Problems with license key and silent install
Replies: 5
Views: 2172

Re: Problems with license key and silent install

Hello User942,

Welcome to the forums.

Your command line looks correct. However, your serial format suggests that you are using an old style license key (30 characters). Could you please confirm which serial format are you using?

Regards,
Radi
by Radi - Tracker Supp
Fri May 06, 2016 8:23 am
Forum: PDF-XChange Editor
Topic: Jump to first tab
Replies: 3
Views: 475

Re: Jump to first tab

Hello michaelsahnar,

Thanks you for the post.

I am afraid that jumping to the first/last tab is not possible with the Editor. However, you can still use Ctrl+Tab and Ctrl+Shift+Tab to switch between tabs.

Regards,
Radi
by Radi - Tracker Supp
Wed May 04, 2016 7:06 am
Forum: PDF-Tools
Topic: Split/Merge drag & drop
Replies: 3
Views: 1042

Re: Split/Merge drag & drop

Hello Tim, Welcome to the forums. Please try to enable the 'Show extended dialogue for files selecting' option from the 'Ask for Source files' tab and you will receive a screen similar to the one in PDF Tools 4 where you can drop your files to add them to the job (see the attached screenshot). Regar...
by Radi - Tracker Supp
Tue May 03, 2016 11:50 am
Forum: PDF-XChange Editor
Topic: Where to change default font-size for comments? SOLVED
Replies: 3
Views: 581

Re: Where to change default font-size for comments? SOLVED

Hello Env,

Thank you for the post.

Please take a look at the following knowledge base article:
How do I change the default text used in the typewriter or text box tools

All tools that include text writing can be changed with the described method.

Regards,
Radi
by Radi - Tracker Supp
Tue May 03, 2016 11:08 am
Forum: PDF-XChange Editor
Topic: Why Did 2 Printers Install?
Replies: 1
Views: 483

Re: Why Did 2 Printers Install?

Hello bqxmprij, Thank you for the post. If you own a PDF-XChange PRO license, you should already have PDF-XChange Standard installed with it. You do not need PDF-XChange Lite as Lite is not included in the PDF-XChange PRO's license. You can safely uninstall it. When you select the Daily option in th...
by Radi - Tracker Supp
Wed Apr 27, 2016 6:37 am
Forum: PDF-XChange Print Drivers
Topic: Output Different in MSIE & FF
Replies: 11
Views: 1741

Re: Output Different in MSIE & FF

Hello George, John, I've tested a few random sites on my machine and the results from my FireFox are quite good, the text is even just a bit darker than what I get from Internet Explorer. I tested with both Lite V6 and Lite 5.5 - the same result. George, could you please give us one of the web pages...
by Radi - Tracker Supp
Fri Apr 22, 2016 1:30 pm
Forum: PDF-XChange Editor
Topic: v6 printer driver bug SOLVED
Replies: 13
Views: 930

Re: v6 printer driver bug SOLVED

Hello tomtomhh,

Please find the archive from KB500 attached to this post.

Regards,
Radi
by Radi - Tracker Supp
Fri Apr 22, 2016 12:32 pm
Forum: PDF-XChange Editor
Topic: v6 printer driver bug SOLVED
Replies: 13
Views: 930

Re: v6 printer driver bug SOLVED

Hello tomtomhh,

Welcome to the forums.

I believe that your problem is the same as in this topic: http://www.tracker-software.com/forum3/ ... 31#p100331
Please try the solution provided in KB500 having in mind my post and check if this solves the problem.

Regards,
Radi
by Radi - Tracker Supp
Fri Apr 22, 2016 7:12 am
Forum: PDF-XChange Editor
Topic: can't search pdfs from wincows search with new install
Replies: 5
Views: 371

Re: can't search pdfs from wincows search with new install

Hi jsl,

Please do try to re-register the shell extensions and check if this solves the problem. To do it - please follow the instructions from this knowledge base article:
http://tracker-software.com/knowledgebase/395

Regards,
Radi
by Radi - Tracker Supp
Fri Apr 22, 2016 6:58 am
Forum: PDF-XChange Print Drivers
Topic: PDF XChange Lite V6 error when printing after upgrade SOLVED
Replies: 20
Views: 3425

Re: PDF XChange Lite V6 error when printing after upgrade SOLVED

Hello cokolade, It seems like the .bat file didn't copy the .dll file correctly. Please extract the archive from the KB Will sent you and try to copy the .dll file manually in the appropriate folder according to your OS version: 32-bit Windows: copy the 32-bit version of the DLL (/W32X86/XPSSVCS.DLL...
by Radi - Tracker Supp
Wed Apr 20, 2016 8:01 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V6 won't allow "Never Embed"
Replies: 5
Views: 1397

Re: PDF-XChange Lite V6 won't allow "Never Embed"

Hi Bob,

I am happy to report that this bug is fixed in PDF-XChange Lite build 317.1.
You can download the new version from our site: https://www.tracker-software.com/product/downloads

Regards,
Radi
by Radi - Tracker Supp
Mon Apr 18, 2016 10:55 am
Forum: PDF-XChange Editor
Topic: Add PDF to PDF
Replies: 1
Views: 354

Re: Add PDF to PDF

Hi Falken,

Welcome to our forums.

Yes, you can set the coordinates of an object.
To do so, please select the object you would like to move and go to the Main menu -> Object -> Transform Selection.
You can move, resize and rotate the object from this menu.

Regards,
Radi
by Radi - Tracker Supp
Wed Apr 13, 2016 12:02 pm
Forum: PDF-XChange Editor
Topic: Lacking the function to select vertically written words
Replies: 6
Views: 564

Re: Lacking the function to select vertically written words

Hi bonoshi,

Thank you for the post.

I've checked the ticket and it seems like this issue is still not resolved.
I've requested an update on the progress and will report back when I have additional information on the case.

Regards,
Radi
by Radi - Tracker Supp
Wed Apr 13, 2016 9:30 am
Forum: PDF-XChange Editor
Topic: Object moves on mouse select
Replies: 1
Views: 249

Re: Object moves on mouse select

Hello u.hecht, Thanks you for the post. I've tried to reproduce this behaviour, but no matter which object I used - I wasn't able to do it. Could you please check your Editor's version (Help -> About) and update if you are using a different build than 317.0? You can find the latest version of our pr...
by Radi - Tracker Supp
Wed Apr 13, 2016 8:05 am
Forum: PDF-XChange Editor
Topic: How to change the logo when digitally signing?
Replies: 9
Views: 784

Re: How to change the logo when digitally signing?

Hi MarcelP, Thank you for the post. Yes, it is possible to add a picture or a logo to a Digital signature. To do so, please open the Editor and go to Edit -> Preferences -> Signatures (1 on the attached screenshot), click on More in the Creation and Appearance tab (2), click More once again from the...
by Radi - Tracker Supp
Tue Apr 12, 2016 1:24 pm
Forum: Network Administrator Support
Topic: Oce TDS600 Plotter error - Only on Windows 10
Replies: 10
Views: 2930

Re: Oce TDS600 Plotter error - Only on Windows 10

Hi pcchenard, It seems like the problem is indeed in the drivers of your plotter. Please use our .msi installer when distributing the 32-bit version of the Editor as our .exe installer will always install the appropriate version (32/64-bit) according to your OS: https://www.tracker-software.com/down...
by Radi - Tracker Supp
Tue Apr 12, 2016 12:41 pm
Forum: Network Administrator Support
Topic: Oce TDS600 Plotter error - Only on Windows 10
Replies: 10
Views: 2930

Re: Oce TDS600 Plotter error - Only on Windows 10

Hello pcchenard, Yes, it does in fact error out if I try to access the printer properties from Notepad. Since there are no newer print drivers for the Oce printer (and probably never will be) would you recommend installing the 32bit version of PDF-XChange Editor on a 64bit OS? There is no problem in...
by Radi - Tracker Supp
Tue Apr 12, 2016 11:34 am
Forum: PDF-XChange Viewer (End Users)
Topic: Autosave functionality
Replies: 5
Views: 864

Re: Autosave functionality

Hi David,

Good to hear that you've managed to recover your work.

Thanks for your patience while we work on this feature.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 12, 2016 11:19 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V6 won't allow "Never Embed"
Replies: 5
Views: 1397

Re: PDF-XChange Lite V6 won't allow "Never Embed"

Hi Bob, Thank you for the post. I was able to reproduce this behaviour and created a ticket in our internal system for our developers to investigate and fix this issue: #3516: Lite 317.0: Fonts in Settings -> Fonts -> Never/Always Embed disappear after saving. Please refer to the above ticket number...
by Radi - Tracker Supp
Tue Apr 12, 2016 10:59 am
Forum: PDF-XChange Viewer (End Users)
Topic: Autosave functionality
Replies: 5
Views: 864

Re: Autosave functionality

Hi David, I am sorry to hear that you've lost so much work. We plan to implement this feature in the future, but developing an autosave feature is not that easy as it sounds. Our developers are working on, but we do not have an estimate for a release date yet. Hitting Ctrl+S (or the save button) fro...
by Radi - Tracker Supp
Fri Apr 01, 2016 2:05 pm
Forum: PDF-Tools
Topic: PDF Tools SOLVED
Replies: 3
Views: 1271

Re: PDF Tools SOLVED

Hello Top Logic Ltd,

Thank you for the post.

Our developers are still working on this feature. As soon as it is ready - it will be implemented in PDF Tools 6.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 22, 2016 1:28 pm
Forum: PDF-XChange Editor
Topic: FCreate Filiable Form
Replies: 11
Views: 1750

Re: FCreate Filiable Form

Hi Timtrag,

Welcome to the forum.

We expect the new version to be released very soon.
It should be available for download later today or tomorrow morning depending on your geographical location.

Regards,
Radi
by Radi - Tracker Supp
Mon Mar 21, 2016 9:19 am
Forum: PDF-XChange Editor
Topic: Jump to page: Formfield is not preselected anymore
Replies: 7
Views: 937

Re: Jump to page: Formfield is not preselected anymore

Hi Env, Thank you for the post. The default shortcut for the 'Go to page' command is Ctrl+Shift+N. I've tried to reproduce the behaviour you described and I can confirm it in build 316.1. However, when I tried the same in a pre-release build of the next version of the Editor - I did not experience t...
by Radi - Tracker Supp
Fri Mar 18, 2016 1:20 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Create new viewer window via dropping a tab to win taskbar
Replies: 2
Views: 930

Re: Create new viewer window via dropping a tab to win taskb

Hi guys,

Thank you for the posts.

Willy, thank you for the nice explanation. You are correct on everything.

Version 6 of our products has been confirmed for 21 March 2016.

Regards,
Radi
by Radi - Tracker Supp
Wed Mar 09, 2016 9:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Frames appear around text.
Replies: 4
Views: 1120

Re: Frames appear around text.

Hi sirostr,

These boxes are automatically generated by AutoCAD and they all have the same Author.
You should be able to hide only the comments from AutoCAD from Comments -> Show Comments -> Show by Author -> Select Authors.

Regards,
Radi
by Radi - Tracker Supp
Wed Mar 09, 2016 8:58 am
Forum: PDF-XChange Viewer (End Users)
Topic: Frames appear around text.
Replies: 4
Views: 1120

Re: Frames appear around text.

Hello sirostr, Welcome to the forums. The Viewer is no longer developed and as such there will be no future updates and/or fixes for it. This product has been replaced by the PDF-XChange Editor . This problem is fixed in the latest version of the Editor and you should not see these boxes in it. If y...
by Radi - Tracker Supp
Mon Mar 07, 2016 11:43 am
Forum: PDF-XChange Editor
Topic: How do we resize a text box WITHOUT resizing text font-size?
Replies: 10
Views: 1184

Re: How do we resize a text box WITHOUT resizing text font-s

Hello Ciberian, Thank you for the post. Using the Typewriter or the Text box tools you can resize the boxes freely without any changes in the font. When you are trying to resize a text box, which is a part of the base content of the file - if you click on the box itself and try to resize it - the Ed...
by Radi - Tracker Supp
Fri Mar 04, 2016 12:45 pm
Forum: PDF-XChange Print Drivers
Topic: Custom form settings with profile
Replies: 5
Views: 1547

Re: Custom form settings with profile

Hi Cillian, Welcome to the forums. The location where your custom forms are stored has not been changed. They should be in: HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDF-XChange 5\PDF-XChange Printer 2012\CustomForms Please do send us a screenshot of your HKEY_CURRENT_USER\SOFTWARE\Tracker Softwar...
by Radi - Tracker Supp
Thu Mar 03, 2016 2:39 pm
Forum: PDF-XChange Editor
Topic: Maintenance ends. What then?
Replies: 3
Views: 410

Re: Maintenance ends. What then?

Hi Karl,

We have a dedicated page for this topic here: https://tracker-software.com/annual_mai ... tions.html

Regards,
Radi
by Radi - Tracker Supp
Thu Mar 03, 2016 8:23 am
Forum: PDF-XChange Editor
Topic: Maintenance ends. What then?
Replies: 3
Views: 410

Re: Maintenance ends. What then?

Hi Karl, Thank you for the post. Once your maintenance expires - your license key will stop working in builds of our products released after the maintenance expiration date. However, older builds will continue to work with your license and you will be able to use them in licensed mode for as long as...
by Radi - Tracker Supp
Tue Mar 01, 2016 11:40 am
Forum: PDF-XChange Viewer (End Users)
Topic: Huge spool file when printing
Replies: 1
Views: 670

Re: Huge spool file when printing

Hello legio, Welcome to the forums. The Viewer is discontinued and as such there will be no future fixes and/or updates for it. This product has been replaced by the PDF-XChange Editor. Please try installing the Editor and check if the spool file generated with it is the regular size. You can find t...
by Radi - Tracker Supp
Tue Mar 01, 2016 9:41 am
Forum: PDF-XChange Editor
Topic: OCR for non-English / editor confused
Replies: 9
Views: 837

Re: OCR for non-English / editor confused

Hi Slavisa, You can also try to 'crop' the picture using the redaction tool. Just mark the picture on the four sides and apply the redaction. This will remove all marked content and preserve the page size. If you would like to read more about the redaction tool, please read the following knowledge b...
by Radi - Tracker Supp
Tue Mar 01, 2016 7:26 am
Forum: PDF-XChange Editor
Topic: OCR for non-English / editor confused
Replies: 9
Views: 837

Re: OCR for non-English / editor confused

Hi slaviŠa neŠiĆ,

Thanks for the post.

It is not possible to crop the image itself, but if you enable the 'Remove the content outside the crop box area' option located in the Crop Page Tool screen (see the attached screenshot), the result will be same as if you cropped the image.

Regards,
Radi
by Radi - Tracker Supp
Mon Feb 29, 2016 8:44 am
Forum: PDF-XChange Editor
Topic: Comment box size is often too small to fit the text
Replies: 1
Views: 269

Re: Comment box size is often too small to fit the text

Hi university kaiserslautern, I have tried to reproduce this problem on my machine, but I was unable to do it. No matter how many times I tried the Callout (also using different fonts and font size) - the text was always correctly wrapped and the box extended when I hit Enter. Please check your Edit...
by Radi - Tracker Supp
Mon Feb 29, 2016 8:33 am
Forum: PDF-XChange Editor
Topic: OCR for non-English / editor confused
Replies: 9
Views: 837

Re: OCR for non-English / editor confused

Hello slaviŠa neŠiĆ, Thank you for the post. Please take a look at the following knowledge base article to find out how to edit the text in an OCR'd document: How do I edit text in OCR'd document with the Editor Please note that using a combination of Slavic languages might get you better results in...
by Radi - Tracker Supp
Fri Feb 26, 2016 11:32 am
Forum: PDF-XChange Editor
Topic: Measurement tool - appearance setting
Replies: 13
Views: 1205

Re: Measurement tool - appearance setting

Hello guys, Willy, thank you for the helpful tips, you are correct about everything. I've moved the topics in the PDF-XChange Editor section. adng, the scale options might not be available in build 307.2. In this case, I'm afraid that the only option you have is to update your Editor. You should be ...
by Radi - Tracker Supp
Fri Feb 26, 2016 8:55 am
Forum: PDF-XChange Editor
Topic: Copy an entity by Ctrl + mouse drag
Replies: 10
Views: 884

Re: Copy an entity by Ctrl + mouse drag

Hello adng,

Please note that the Editor cannot copy base content of a PDF file yet. If you are trying to use Ctrl+Mouse drag on such content - it will not work.
Please try using it on any comment or annotation and you should be able copy the object without problems.

Regards,
Radi
by Radi - Tracker Supp
Fri Feb 26, 2016 8:51 am
Forum: PDF-Tools 4
Topic: measure tool
Replies: 5
Views: 3023

Re: measure tool

Hi adng,

I was not able to locate your license key using your e-mail. Please do send it in plain text to support@tracker-software.com and we will check what are your options for upgrade.

Regards,
Radi
by Radi - Tracker Supp
Fri Feb 26, 2016 8:38 am
Forum: PDF-XChange Editor
Topic: Measurement tool - appearance setting
Replies: 13
Views: 1205

Re: Measurement tool - appearance setting

Hello adng, Thank you for the post. You can change all properties of an object from the Properties toolbar. This toolbar is located just under your regular toolbars (see the attached screenshot). You can change the size of the arrow from the Border width option and the colour from the Stroke colour....
by Radi - Tracker Supp
Thu Feb 25, 2016 1:27 pm
Forum: PDF-XChange Editor
Topic: show page numbering labels in Thumbnails pane
Replies: 5
Views: 564

Re: show page numbering labels in Thumbnails pane

Hello slaviŠa neŠiĆ,

You can see the full article about page labels in our online help:
How to Modify Page Labels

Regards,
Radi
by Radi - Tracker Supp
Thu Feb 25, 2016 8:44 am
Forum: PDF-XChange Editor
Topic: show page numbering labels in Thumbnails pane
Replies: 5
Views: 564

Re: show page numbering labels in Thumbnails pane

Hello slaviŠa neŠiĆ, Thank you for the post. In order to see the changes made from Document -> Number Pages you need to turn on the logical page numbers. You can do this from Edit -> Preferences -> Page Display. Once there, turn on 'Use logical page numbers' (see the attached screenshot). Regards Radi
by Radi - Tracker Supp
Tue Feb 23, 2016 2:16 pm
Forum: PDF-XChange Editor
Topic: Sugg: "Yes to save all"
Replies: 3
Views: 427

Re: Sugg: "Yes to save all"

Hello Peter2,

Thank you for the post.

We already have an option to save all opened files at once - File -> Save all.
I believe that adding another option to the close menu is not necessary and will only make it more confusing.

Regards,
Radi
by Radi - Tracker Supp
Tue Feb 16, 2016 1:18 pm
Forum: Editor plugins
Topic: Outlook Addin
Replies: 5
Views: 3254

Re: Outlook Addin

Hello Carsten.Sch, Thank you for the post. Unfortunately there is no way to change the language of the MS Outlook add-in. We have an ongoing ticket for this: #3044: MS Outlook add-in - Cannot change language. I've requested an update on the progress and as soon as I have any news, I'll post the resu...
by Radi - Tracker Supp
Mon Feb 15, 2016 2:31 pm
Forum: PDF-XChange Editor
Topic: printing trouble
Replies: 4
Views: 400

Re: printing trouble

Hi wannerlaufer,

Outline for embedded fonts should not affect the Editor's performance in any way. You can leave this option enabled.

Regards,
Radi