Search found 364 matches

by Radi - Tracker Supp
Wed Sep 14, 2016 2:07 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor installation packages
Replies: 1
Views: 339

Re: PDF-XChange Editor installation packages

Hello Willy, You are correct, the installer is the same and the difference is made by the installed license (Editor or Editor Plus). This behaviour is intentional, we believe that there will be many more complaints from new users that are looking for a specific installer for the Editor Plus if we re...
by Radi - Tracker Supp
Tue Sep 13, 2016 1:32 pm
Forum: PDF-XChange Editor
Topic: Print file name automatically on page 1 of document?
Replies: 5
Views: 513

Re: Print file name automatically on page 1 of document?

Hello Ralf, Unfortunately there is no automatic way to add the file name during the print process. However, you can add it manually using the Watermarks feature (Document -> Watermarks -> Add...) You can select the File name macro from the macro list and place the watermark on a desired location/pag...
by Radi - Tracker Supp
Fri Aug 26, 2016 8:42 am
Forum: PDF-XChange Editor
Topic: Splitting pages & weblinks
Replies: 12
Views: 1057

Re: Splitting pages & weblinks

Hello HaPe, I was able to reproduce both problems and created two tickets in our internal system so our developers can investigate the problems: RT#3633 Editor 317.1: Splitting a page removes all links on the page. RT#3634 Editor 317.1: Undoing a split page closes the Editor. Please refer to the abo...
by Radi - Tracker Supp
Wed Aug 24, 2016 10:36 am
Forum: PDF-XChange Viewer (End Users)
Topic: is the [pdf-xchange viewer 2.5 317.1] free for use ?
Replies: 1
Views: 839

Re: is the [pdf-xchange viewer 2.5 317.1] free for use ?

Hello 898746163, Welcome to our forums. You can use the free version of the Viewer for any purpose (even commercial) provided you do not charge your clients specifically for the use of the Viewer or profit from its distribution. Please note that about 85% of the features in the Viewer are free to us...
by Radi - Tracker Supp
Tue Aug 23, 2016 9:09 am
Forum: PDF-Tools
Topic: No additional language support?
Replies: 5
Views: 1159

Re: No additional language support?

Hi RHelenius,

I'll report the current installation behaviour to our developers.

Regards,
Radi
by Radi - Tracker Supp
Tue Aug 23, 2016 7:10 am
Forum: PDF-Tools
Topic: No additional language support?
Replies: 5
Views: 1159

Re: No additional language support?

Hi RHelenius, Welcome to the forum! The additional languages are installed by default in the Editor's folder. If you would like to use them in PDF Tools, you would have to copy the desired OCR language files manually. Just copy the files from C:\Program Files\Tracker Software\PDF Editor\PluginsData\...
by Radi - Tracker Supp
Tue Aug 16, 2016 8:01 am
Forum: PDF-XChange Editor
Topic: Find and replace text function?
Replies: 12
Views: 1325

Re: Find and replace text function?

Hi iberger,

I'm sorry, but we still do not have a fixed release date for this feature.

Regards,
Radi
by Radi - Tracker Supp
Mon Aug 15, 2016 9:23 am
Forum: PDF-XChange Editor
Topic: How can i export the PDF file that i have modified as PDF
Replies: 2
Views: 394

Re: How can i export the PDF file that i have modified as PD

Hello chong, Welcome to our forums. I am afraid that you cannot export a PDF file to a read only PDF file. However, you can protect your files by adding a security password. Please take a look at the following knowledge base articles to find out how to secure a document: How do I secure a document w...
by Radi - Tracker Supp
Fri Jul 29, 2016 8:15 am
Forum: PDF-XChange Editor
Topic: How to activate the ToolBar below the MenuBar?
Replies: 1
Views: 390

Re: How to activate the ToolBar below the MenuBar?

Hi dxcarnadi,

It seems like you've minimized your toolbar. Please try maximizing it from the small triangle icon located on the right side of the window (see the attached screenshot).

Regards,
Radi
by Radi - Tracker Supp
Fri Jul 29, 2016 7:09 am
Forum: PDF-XChange Editor
Topic: Merge PDFs on one page/sheet
Replies: 12
Views: 1516

Re: Merge PDFs on one page/sheet

Hi Daniel,

Please try combining the two files first and then print them as Will suggested.
You can combine files from File -> New Document -> Combine files into a single PDF.

Regards,
Radi
by Radi - Tracker Supp
Fri Jul 29, 2016 7:06 am
Forum: PDF-XChange Editor
Topic: Listing / Downloading comments
Replies: 1
Views: 379

Re: Listing / Downloading comments

Hi dcrichmond, Welcome to the forum. This is the normal information you see when you summarise your comments. If the comments include any text in their pop-up - it will also be shown in the summary. To add a comment to your highlights just double click any highlight and type in the text you would li...
by Radi - Tracker Supp
Thu Jul 28, 2016 1:36 pm
Forum: PDF-XChange Editor
Topic: text box
Replies: 9
Views: 1131

Re: text box

Hi HaPe,

Thanks for this helpful suggestion.

Regards,
Radi
by Radi - Tracker Supp
Thu Jul 28, 2016 1:35 pm
Forum: PDF-XChange Editor
Topic: Printer driver v6 always resets scaling to 100%
Replies: 18
Views: 1843

Re: Printer driver v6 always resets scaling to 100%

Hi Michael,

It seems like you did not upload your screenshots. Please archive them before attaching them to your post. Thanks.

Regards,
Radi
by Radi - Tracker Supp
Thu Jul 28, 2016 11:04 am
Forum: PDF-XChange Editor
Topic: default style
Replies: 6
Views: 831

Re: default style

Hello shay,

Please take a look at the following knowledge base article to find our how to change the default text used in the typewriter or text box tools:
https://www.tracker-software.com/knowledgebase/140

Regards,
Radi
by Radi - Tracker Supp
Thu Jul 28, 2016 10:56 am
Forum: PDF-XChange Editor
Topic: text box
Replies: 9
Views: 1131

Re: text box

Hello Shay, The easiest way to place your text box in the centre of the page is: 1. Place your text box on the desired height of the page. 2. Select the box and go to Object -> Transform selection. 3. Enter the X coordinate of the box manually so it is placed in the middle of the page. For example i...
by Radi - Tracker Supp
Wed Jul 27, 2016 2:30 pm
Forum: PDF-XChange Editor
Topic: Printer driver v6 always resets scaling to 100%
Replies: 18
Views: 1843

Re: Printer driver v6 always resets scaling to 100%

Hi Michael, I've just tested some older builds of PDF-XChange Lite and it seems like this bug was not present in the one I tested (308.2) and also your license key should work with it. Please try it and check if everything works as intended: http://www.docu-track.co.uk/builds/5.5.308.2/PDFX5SA_LE.zi...
by Radi - Tracker Supp
Wed Jul 27, 2016 8:01 am
Forum: PDF-XChange Editor
Topic: Printer driver v6 always resets scaling to 100%
Replies: 18
Views: 1843

Re: Printer driver v6 always resets scaling to 100%

Hi Michael,

This is a known problem. Our developers are working on resolving it, but unfortunately we do not have an estimate release date for a fix yet.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 26, 2016 1:13 pm
Forum: Editor plugins
Topic: How to use PDF-XChange Viewer with Editor IE plugin
Replies: 3
Views: 2408

Re: How to use PDF-XChange Viewer with Editor IE plugin

Hello Jukka,

Welcome to the forum.

I am not sure I understand what you would like to do.
Could you please specify if you would like to use the Viewer from within IE or the Editor?

Please note that the Viewer is no longer developed. This product has been replaced by the Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 26, 2016 12:36 pm
Forum: PDF-Tools
Topic: File size of OCRed PDF docs
Replies: 11
Views: 1625

Re: File size of OCRed PDF docs

Hi cajuba,

Unfortunately, there are no updates in this ticket at the moment.
I'll request one and get back to you when I have any information on the subject.

Regards,
Radi
by Radi - Tracker Supp
Mon Jul 25, 2016 1:29 pm
Forum: PDF-XChange Editor
Topic: page number
Replies: 4
Views: 553

Re: page number

:)
by Radi - Tracker Supp
Thu Jul 21, 2016 12:50 pm
Forum: PDF-XChange Editor
Topic: page number
Replies: 4
Views: 553

Re: page number

Hello Shay,

Please open the Editor and go to the main menu -> View -> Toolbars and enable the Document Navigation Toolbar.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 19, 2016 11:43 am
Forum: PDF-XChange Viewer (End Users)
Topic: How do I paste chinese text into the Text Box Tool?
Replies: 3
Views: 965

Re: How do I paste chinese text into the Text Box Tool?

Hello paleywiener,

The Viewer is no longer developed. This product has been replaced by the PDF-XChange Editor:
http://www.tracker-software.com/product ... nge-editor

Please try to install the Editor and check if the problem persists.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 19, 2016 7:15 am
Forum: PDF-XChange Viewer (End Users)
Topic: How do I paste chinese text into the Text Box Tool?
Replies: 3
Views: 965

Re: How do I paste chinese text into the Text Box Tool?

Hi paleywiener, I've tried to copy/paste this symbol and some more random ones translated by google translate and did not experience any problems. Please check your Editor's version (Help -> About) and if it is not the latest one (317.1) update and test if the problem persists in the new version. Yo...
by Radi - Tracker Supp
Tue Jul 19, 2016 6:48 am
Forum: PDF-XChange Editor
Topic: lost ability to edit on a page
Replies: 4
Views: 416

Re: lost ability to edit on a page

Hi Maverick8080, By flattening a page - all comments on it will become base content and copy/paste of base content is not possible at the moment. Please note that this is a one way operation and cannot be reversed, save a copy prior to doing this if you still wish to have your annotations editable y...
by Radi - Tracker Supp
Mon Jul 11, 2016 6:41 am
Forum: PDF-XChange Editor
Topic: Text boxes and exporting comments
Replies: 12
Views: 1151

Re: Text boxes and exporting comments

Hi asbic consultants ltd, claude vidal, @asbic consultants ltd, please do send the files to support@tracker-software.com and include a link to this topic. @claude vidal, you shouldn't experience this problem in the newer versions of our updater. Some of the possible reasons for this behaviour might ...
by Radi - Tracker Supp
Fri Jul 08, 2016 9:08 am
Forum: PDF-XChange Editor
Topic: Text boxes and exporting comments
Replies: 12
Views: 1151

Re: Text boxes and exporting comments

Hello Bruce, Thank toy for the post and your question. I, personally, haven't seen this behaviour before, but one of my colleagues in the office has and suggested to test it in latest version of the Editor. Please update and check if the problem persists in version 317.1. You can find the latest ver...
by Radi - Tracker Supp
Thu Jul 07, 2016 7:50 am
Forum: PDF-XChange Editor
Topic: About the 'New Window' function
Replies: 11
Views: 1009

Re: About the 'New Window' function

Hello kongyiu9998, New window is a place-holder for a function that has not been implemented yet and cannot be used for now. If you would like to open one of the already opened documents in your Editor in a new window, just drag its tab and drop it on the location you would like to place the new win...
by Radi - Tracker Supp
Wed Jul 06, 2016 8:48 am
Forum: PDF-XChange Editor
Topic: Signatures and Initials
Replies: 5
Views: 646

Re: Signatures and Initials

:D
by Radi - Tracker Supp
Tue Jul 05, 2016 11:08 am
Forum: PDF-XChange Editor
Topic: Problem with update
Replies: 1
Views: 439

Re: Problem with update

Hello Alan, We are aware of this issue. It is related to some of our older builds and it should be fixed in the latest installers. Please try to uninstall all Tracker Software products from your computer and then try to download and install them manually. You can find the latest version of our produ...
by Radi - Tracker Supp
Tue Jul 05, 2016 7:03 am
Forum: PDF-XChange Editor
Topic: Signatures and Initials
Replies: 5
Views: 646

Re: Signatures and Initials

Hello Georg5,

Please try to look for your signature files in the following folder:
C:\Users\<<USER>>\AppData\Roaming\Tracker Software\PDFXEditor\3.0\Security

Copying the the signature files in this folder to another computer should transfer them to the new machine.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 05, 2016 6:53 am
Forum: PDF-XChange Editor
Topic: Print Server Properties Forms not showing in page list
Replies: 7
Views: 954

Re: Print Server Properties Forms not showing in page list

Hi David,

I'll discuss this with our developers on our next meeting.
I'll ask them if we can increase the amount of standard sizes and if it is possible to show the sizes created by the print server.

Regards,
Radi
by Radi - Tracker Supp
Mon Jul 04, 2016 6:54 am
Forum: PDF-XChange Editor
Topic: Print Server Properties Forms not showing in page list
Replies: 7
Views: 954

Re: Print Server Properties Forms not showing in page list

Hi David, The page sizes that PDF-XChange Standard is using are stored in special Windows registry key(s) created by our printer on installation or when you add a new form. Print server would not know where to write the appropriate registry entries and that's why Standard cannot see your new forms. ...
by Radi - Tracker Supp
Fri Jul 01, 2016 11:49 am
Forum: PDF-XChange Viewer (End Users)
Topic: Synchronous scrolling?
Replies: 7
Views: 2388

Re: Synchronous scrolling?

Hello huusa,

Thank you for the post.

We do not have such a feature in the Editor.
I'll contact our developers and ask for an update on the ticket.

Regards,
Radi
by Radi - Tracker Supp
Fri Jul 01, 2016 9:00 am
Forum: PDF-XChange Editor
Topic: 3D pdf
Replies: 1
Views: 297

Re: 3D pdf

Hello eddablin,

We do not support 3D content at the moment.
We plan to implement 3D support in the future. However, this feature is quite complicated and not documented well enough so it might take a while for us to develop it ourselves.

Regards,
Radi
by Radi - Tracker Supp
Mon Jun 20, 2016 7:10 am
Forum: PDF-XChange Editor
Topic: Feature Request - Zoom with mouse wheel during hand tool
Replies: 11
Views: 805

Re: Feature Request - Zoom with mouse wheel during hand too

Hello hoderd,

Thank you for the post.

Please try holding Ctrl and use the mouse wheel. This should zoom in/out the document regardless of the tool selected.

Regards,
Radi
by Radi - Tracker Supp
Fri Jun 17, 2016 1:31 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Windows Explorer Preview Pane SOLVED
Replies: 21
Views: 2488

Re: Windows Explorer Preview Pane SOLVED

Hi Janet, You cannot delete the "C:\Users\Janet>". This displays the current folder you are working in. If you type the first command line (as on my screenshot) and hit enter, the folder should change to "C:\Program Files\Tracker Software\Shell Extensions>" Then you should be able to execute the reg...
by Radi - Tracker Supp
Thu Jun 16, 2016 12:05 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Windows Explorer Preview Pane SOLVED
Replies: 21
Views: 2488

Re: Windows Explorer Preview Pane SOLVED

Hello Janet, Please follow the steps in the knowledge base article strictly. You need to type the commands in the command prompt in the order listed inside (please see my screenshot). Also, please note that in order to be able to re-register our shell extensions successfully, you need to run your co...
by Radi - Tracker Supp
Thu Jun 16, 2016 7:14 am
Forum: PDF-XChange Viewer (End Users)
Topic: Windows Explorer Preview Pane SOLVED
Replies: 21
Views: 2488

Re: Windows Explorer Preview Pane SOLVED

Hello Janet,

Please add the picture to a .zip or .rar archive and upload it. Thanks.

Regards,
Radi
by Radi - Tracker Supp
Thu Jun 16, 2016 7:00 am
Forum: PDF-XChange Editor
Topic: It is possible to edit scanned documents?
Replies: 1
Views: 367

Re: It is possible to edit scanned documents?

Hello SerA, Welcome to the forum. The only way you can edit a scanned document is if you OCR it first and then edit the recognized text. Please take a look at the following knowledge base article to find out how to do this: How do I edit text in OCR'd documents with the Editor Please note that the O...
by Radi - Tracker Supp
Wed Jun 08, 2016 12:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF 3D
Replies: 3
Views: 832

Re: PDF 3D

Hello corly, Welcome to the forum. We do no support 3D content yet so unfortunately there is no way to display the 3D objects in our products. Please note that the Viewer is no longer developed and as such there will be no new updates and features for it. This product has been replaced by the PDF-XC...
by Radi - Tracker Supp
Tue Jun 07, 2016 7:02 am
Forum: PDF-XChange Editor
Topic: Object overlapping with a text box
Replies: 5
Views: 390

Re: Object overlapping with a text box

Hi kongyiu9998, Yes, you are right. I thought it is only a screenshot (how silly of me :roll: ). I am sorry, but it is not possible to group base content at this point. You can try selecting them all holding the Ctrl button and then remove them with a single strike (of the Delete button :) ). Regard...
by Radi - Tracker Supp
Tue Jun 07, 2016 6:41 am
Forum: PDF-XChange Editor
Topic: Object overlapping with a text box
Replies: 5
Views: 390

Re: Object overlapping with a text box

Hi kongyiu9998, Thank you for the post. You should be able to see all base content objects in a PDF document inside the Content Pane (View -> Other Panes -> Content). From there you can select and delete any object. Please note that the overlapping object might be the text box of another paragraph a...
by Radi - Tracker Supp
Mon Jun 06, 2016 11:18 am
Forum: PDF-XChange Editor
Topic: PDF Xchange Lite V6 will not completely uninstall
Replies: 2
Views: 375

Re: PDF Xchange Lite V6 will not completely uninstall

Hi leishirsute,

I'm glad to see that you've managed to solve the problem.

Have a nice day!

Regards,
Radi
by Radi - Tracker Supp
Fri Jun 03, 2016 9:05 am
Forum: PDF-XChange Editor
Topic: How to change the background color entirely? SOLVED
Replies: 3
Views: 493

Re: How to change the background color entirely? SOLVED

Hello kongyiu9998,

Welcome to the forum.

It seems like there is a white rectangle behind the text. This objects is on top of the background and is unaffected by the background change.
Please select it with the Edit Content tool and delete it (see the attached screenshot).

Regards,
Radi
by Radi - Tracker Supp
Wed May 25, 2016 10:51 am
Forum: PDF-XChange Editor
Topic: Feature Suggestion: Add Control Points to Callouts
Replies: 11
Views: 935

Re: Feature Suggestion: Add Control Points to Callouts

Hi David,

Thanks for this report, I've managed to reproduce the problem and created a ticket for it: RT#3565
Please refer to this ticket number if you request updates on it via e-mail.

Regards,
Radi
by Radi - Tracker Supp
Fri May 20, 2016 1:41 pm
Forum: PDF-XChange Editor
Topic: Insert Empty Pages By Current Location
Replies: 46
Views: 3642

Re: Insert Empty Pages By Current Location

Hello David, Arnold,

Thanks for this suggestion. I'll discuss it with our developers on our next meeting.

Regards,
Radi