Search found 393 matches

by Radi - Tracker Supp
Mon Nov 06, 2017 2:21 pm
Forum: PDF-XChange Editor
Topic: backup preferences before format pc SOLVED
Replies: 1
Views: 386

Re: backup preferences before format pc SOLVED

Hello Shay, You can backup your settings from Main menu -> Edit -> Export Settings. Please make sure to enable the Custom Stamp Collections option in order to back up your custom stamps. Export.jpg You can also copy the stamp collection files manually. They are located in the following folders: C:\P...
by Radi - Tracker Supp
Tue Oct 24, 2017 12:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Transparant Stamp
Replies: 1
Views: 947

Re: Transparant Stamp

Hi dhel, Please take a look at the following knowledge base article to find out how to create transparent stamps: https://www.tracker-software.com/knowledgebase/225 If you are still unable to create a transparent stamp, please send us the source file so we can check it for you and try to assist furt...
by Radi - Tracker Supp
Tue Oct 17, 2017 6:37 am
Forum: PDF-XChange Editor
Topic: Disable close button for each tab
Replies: 6
Views: 693

Re: Disable close button for each tab

Hi cojia,

Unfortunately, for the moment, there is no information about when this feature will be available in the Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Oct 17, 2017 6:32 am
Forum: PDF-XChange Editor
Topic: Freezing when opening pdf
Replies: 1
Views: 260

Re: Freezing when opening pdf

Hi Karl, Once you enable Exclusive mode for any tool, it should remain enabled until you disable it. You can also turn on Exclusive mode by holding down Shift. If you provide the document with which you experience this issue, we can investigate why this is happening and possibly think of a more perm...
by Radi - Tracker Supp
Fri Oct 13, 2017 6:54 am
Forum: PDF-XChange Viewer (End Users)
Topic: Hi guys
Replies: 1
Views: 807

Re: Hi guys

Hi thanhmyca,

Welcome to our forums.

I am afraid that it is no longer possible to use our browser plug-in in Chrome. More information on the subject can be found here:
http://www.tracker-software.com/knowledgebase/495

Regards,
Radi
by Radi - Tracker Supp
Thu Oct 05, 2017 2:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No icons on desktop
Replies: 7
Views: 1516

Re: No icons on desktop

Hi Karl, From what I observe on my machine, when I set Microsoft Edge as my default PDF handler - I see exactly the same result as on your new computer. Also, when I set the Viewer as my default handler from its menu - Windows reverts back the changes to MS Edge. Please try to right click one of the...
by Radi - Tracker Supp
Thu Oct 05, 2017 12:03 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No icons on desktop
Replies: 7
Views: 1516

Re: No icons on desktop

Hello Karl, Welcome to our forums. I am sorry, but I am not quite sure that I understand what is missing from your icons. If it is the preview, please take a look at the following knowledge base article to find out how to re-register our shell extensions so Windows explorer can show the preview: htt...
by Radi - Tracker Supp
Thu Oct 05, 2017 7:05 am
Forum: PDF-XChange Viewer (End Users)
Topic: Close many documents warning SOLVED
Replies: 3
Views: 1445

Re: Close many documents warning SOLVED

Hi rycerz, You can restore this prompt by resetting your settings from Main menu -> Edit -> Reset All Settings to Defaults. If you do not wish to reset all settings, you can also restore this prompt from Windows Registry. If this is the mthod you prefer, please go to the following registry key: HKEY...
by Radi - Tracker Supp
Wed Oct 04, 2017 12:46 pm
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1900

Re: Digital Signatures

Hi dmathies,

Our developers are working on improving the digital signatures support for the next build of the Editor.
I do not have the details specific to your case, but our devs are aware of it and are already investigating.

Regards,
Radi
by Radi - Tracker Supp
Wed Sep 27, 2017 6:42 am
Forum: PDF-XChange Editor
Topic: Features I am missing in Editor
Replies: 89
Views: 6780

Re: Features I am missing in Editor

Hello Andre, I suspect that you do not have your license key installed properly to your Editor. Could you please send us the serial that you are using to support@tracker-software.com so we can check it for you? Also, please include a screenshot of your Editor's Help -> About menu. Please do not post...
by Radi - Tracker Supp
Thu Sep 21, 2017 7:11 am
Forum: PDF-XChange Print Drivers
Topic: Printing layered objects in Excel do not work in all cases...
Replies: 5
Views: 961

Re: Printing layered objects in Excel do not work in all cases...

Hi Willy,

Thanks for your remark. It seems like Office 2000 doesn't handle these layers correctly (or in the correct order), which indeed causes this issue.

Regards,
Radi
by Radi - Tracker Supp
Tue Sep 19, 2017 11:43 am
Forum: PDF-XChange Print Drivers
Topic: Printing layered objects in Excel do not work in all cases...
Replies: 5
Views: 961

Re: Printing layered objects in Excel do not work in all cases...

Hello Puffolino, I've tested printing your document using both MS Office 2010 and MS Office 2013 and also both Lite and Standard virtual PDF printers and didn't experience the same problem with the transparency. It seems like this is something related to Office 2000, in which case, I think the only ...
by Radi - Tracker Supp
Mon Sep 18, 2017 12:27 pm
Forum: PDF-XChange Editor
Topic: highlight whole word at once in select text tool SOLVED
Replies: 9
Views: 1108

Re: highlight whole word at once in select text tool SOLVED

Hello sidabcd, Welcome to our forums. I am afraid that for the moment - we do not have a shortcut that would allow you to select whole words using the arrow keys. I've created a feature request for this and our developers will consider implementing it. Please use the following ticket number as a ref...
by Radi - Tracker Supp
Fri Sep 15, 2017 8:37 am
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1900

Re: Digital Signatures

Hi Derek,

Thanks for letting us know this, I've informed our developers that you will provide a remote access if this is needed.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 14, 2017 12:56 pm
Forum: PDF-XChange Editor
Topic: Not able to opne pdf files
Replies: 1
Views: 329

Re: Not able to opne pdf files

Hello Christoph,

Welcome to our forums.

I can see that you also sent us an e-mail with the same question.
I've answered this e-mail, please check your e-mail.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 14, 2017 11:49 am
Forum: PDF-XChange Editor
Topic: Digital Signatures
Replies: 19
Views: 1900

Re: Digital Signatures

Hi dmathies, Welcome to our forums. I've forwarded this issue to our Dev team, they will check the provided information and advice further if more information or a remote session is required in order to troubleshoot the problem. If a remote session is required for this, would you accept someone from...
by Radi - Tracker Supp
Thu Sep 07, 2017 6:38 am
Forum: PDF-XChange Editor
Topic: Open PDF files in multiple instances vs single instance
Replies: 5
Views: 527

Re: Open PDF files in multiple instances vs single instance

Hi gopher_everett, I understand your concern, however, there is a description of what Tabs and Windows settings are right next to the Setup button. If you read the description, you will definitely remember what setting will be shown when you hit the Setup button. About the Single Document mode: I am...
by Radi - Tracker Supp
Wed Sep 06, 2017 7:13 am
Forum: PDF-XChange Editor
Topic: Open PDF files in multiple instances vs single instance
Replies: 5
Views: 527

Re: Open PDF files in multiple instances vs single instance

Hi Ovg,

Welcome to our forms and thanks for the post. You are correct, this is the menu that holds all Tabs and Windows options.

@gopher_everett, please enable the following option in order to be able to open each document in a separate window:
Tabs.jpg
Regards,
Radi
by Radi - Tracker Supp
Wed Sep 06, 2017 6:51 am
Forum: PDF-XChange Editor
Topic: Shift to copy highlighted text, and relationship with Exclusive Mode
Replies: 1
Views: 295

Re: Shift to copy highlighted text, and relationship with Exclusive Mode

Hi Clairvaux, The Exclusive mode is basically a tool that prevents you from accidentally selecting another object while placing an object. For example: If you would like to place a Rectangle annotation that overlaps another rectangle annotation - there is a big chance that when you click to place yo...
by Radi - Tracker Supp
Tue Sep 05, 2017 10:48 am
Forum: PDF-XChange Editor
Topic: PDF documents comparison
Replies: 1
Views: 369

Re: PDF documents comparison

Hi chanyc, Welcome to our forums. We do not have an automatic document comparison tool for the moment. However, you can open two documents with the Editor and turn on the following option: Main menu -> Window -> Active Document to New Vertical Tab Group. This will show the two documents at the same ...
by Radi - Tracker Supp
Fri Sep 01, 2017 1:26 pm
Forum: PDF-XChange Editor SDK
Topic: Hide document tab close button...
Replies: 4
Views: 440

Re: Hide document tab close button...

Hello Simon, I am afraid that it is not possible to disable / hide the close tab button. We already have a feature request for this option (see the topic below), however, I cannot guarantee that it will be implemented in a future build of the Editor: http://www.tracker-software.com/forum3/viewtopic....
by Radi - Tracker Supp
Thu Aug 31, 2017 12:49 pm
Forum: PDF-XChange Viewer (End Users)
Topic: pdf XChange Viewer portable
Replies: 6
Views: 1399

Re: pdf XChange Viewer portable

Hi pamamaroo,

I'm happy to hear that you managed to solve the problem.

Regards,
Radi
by Radi - Tracker Supp
Thu Aug 31, 2017 11:52 am
Forum: PDF-XChange Viewer (End Users)
Topic: pdf XChange Viewer portable
Replies: 6
Views: 1399

Re: pdf XChange Viewer portable

Hello pamamaroo,

I suspect that there is something wrong with the resource.dat file of your portable Viewer. Please try to download the latest version and check if it works properly:
https://www.tracker-software.com/downlo ... r_Port.zip

Regards,
Radi
by Radi - Tracker Supp
Thu Aug 31, 2017 11:22 am
Forum: PDF-XChange Viewer (End Users)
Topic: pdf XChange Viewer portable
Replies: 6
Views: 1399

Re: pdf XChange Viewer portable

Hello pamamaroo, Welcome to our forums. Please try to reset your Viewer's settings and check if this solves the problem. You can do this from Main menu -> Edit -> Reset all settings to defaults. Please note that resetting your settings will erase all custom settings that you might have. We recommend...
by Radi - Tracker Supp
Wed Aug 02, 2017 9:19 am
Forum: PDF-XChange Editor SDK
Topic: Create custom line styles...
Replies: 4
Views: 585

Re: Create custom line styles...

Hello lidds,

I am afraid that this is impossible. We provide only the line styles described in the PDF specification.

Regards,
Radi
by Radi - Tracker Supp
Thu Jul 27, 2017 6:52 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR language pack download
Replies: 1
Views: 1619

Re: OCR language pack download

Hi Ming Chu, Welcome to our forums. I've just tested several random OCR language packages and did not experience any problems downloading them. Could you please give us a specific link which doesn't work for you? Also, please let us know which language pack(s) you would like to download. Regards, Radi
by Radi - Tracker Supp
Thu Jul 27, 2017 6:15 am
Forum: PDF-XChange Editor
Topic: Print All button not working
Replies: 3
Views: 416

Re: Print All button not working

Hi blutackey, Welcome to our forums. This feature is not implemented yet so the button does not work. However, you can create your own 'Print All' button using Javascript. Please take a look at the following topic to find the instructions: http://www.tracker-software.com/forum3/viewtopic.php?f=62&t=...
by Radi - Tracker Supp
Wed Jul 19, 2017 2:00 pm
Forum: PDF-XChange Editor
Topic: Send by Email-Crash
Replies: 6
Views: 707

Re: Send by Email-Crash

Hi sdulaney,

I can confirm that we received your e-mail. I'll forward it to our developers for investigation.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 18, 2017 9:07 am
Forum: PDF-XChange Viewer (End Users)
Topic: Words of links are blocked SOLVED
Replies: 9
Views: 1997

Re: Words of links are blocked SOLVED

Hello xuanliu, Thanks for your post. Please try pressing Ctrl+Shift+6 to toggle the accessibility options. If this doesn't solve the problem, please send this PDF document to us so we can check it on our end. If you do not wish to post it to a public forum, you can send it via e-mail to support@trac...
by Radi - Tracker Supp
Mon Jul 17, 2017 8:00 am
Forum: PDF-Tools
Topic: Merge Pdf not working
Replies: 11
Views: 1964

Re: Merge Pdf not working

Hello saratojo, Please note that if the security settings of a PDF file do not allow you to change it - you will not be able to add pages to it or merge it with another file without the original password. If you are using the latest version of PDF Tools 6 - when you try to merge these two files, a p...
by Radi - Tracker Supp
Fri Jun 30, 2017 12:32 pm
Forum: PDF-XChange Editor
Topic: "Connecting to site..." when opening from network location
Replies: 5
Views: 626

Re: "Connecting to site..." when opening from network location

Hi guys,

We released a new build of our products today, please update the Editor and test this behaviour again.

You can always download the latest version of our products here:
https://www.tracker-software.com/product/downloads

Regards,
Radi
by Radi - Tracker Supp
Fri Jun 30, 2017 7:47 am
Forum: PDF-XChange Editor
Topic: Next Page shortcut not working (zoomed)
Replies: 5
Views: 553

Re: Next Page shortcut not working (zoomed)

Hi Willy, Delain,

Willy, you are correct, the tickets are located in our internal system and only we have direct access to them.
Delain, since you have a ticket number you can always post on the forum or e-mail us to request an update.

Regards,
Radi
by Radi - Tracker Supp
Tue Jun 27, 2017 10:56 am
Forum: PDF-XChange Editor
Topic: Links not responsive SOLVED
Replies: 5
Views: 656

Re: Links not responsive SOLVED

No problem BywaterNYC,

I'm happy to help.

Regards,
Radi
by Radi - Tracker Supp
Tue Jun 27, 2017 8:05 am
Forum: PDF-XChange Editor
Topic: Links not responsive SOLVED
Replies: 5
Views: 656

Re: Links not responsive SOLVED

Hello BywaterNYC, It seems like this is a bug with this tool. We were able to reproduce it on our end and our developers are investigating the issue now. Meanwhile, we found a workaround for it: After you flatten the Typewriter annotations - please save the document and close it. After re-opening it...
by Radi - Tracker Supp
Wed Jun 21, 2017 11:25 am
Forum: PDF-XChange Editor
Topic: Is the "custom search" of Advanced Criteria in the Search Pane are saved with the Export Settings?
Replies: 5
Views: 541

Re: Is the "custom search" of Advanced Criteria in the Search Pane are saved with the Export Settings?

Hi François,

I'll discuss this with our dev team to check if this is even possible to be implemented.

I'll write back when I have more information on the subject.

Regards,
Radi
by Radi - Tracker Supp
Tue Jun 20, 2017 2:25 pm
Forum: PDF-XChange Editor
Topic: Save file for Advanced Criteria in Search function SOLVED
Replies: 3
Views: 685

Re: Save file for Advanced Criteria in Search function SOLVED

No problem Jane, I'm happy to help.

Regards,
Radi
by Radi - Tracker Supp
Tue Jun 20, 2017 11:24 am
Forum: PDF-XChange Editor
Topic: Is the "custom search" of Advanced Criteria in the Search Pane are saved with the Export Settings?
Replies: 5
Views: 541

Re: Is the "custom search" of Advanced Criteria in the Search Pane are saved with the Export Settings?

Hello François, Thanks for your post. Yes, I can confirm that the saved advanced criteria searches are exported along with your settings. You can also copy these and import them to as many users as you would like via Windows registry. To see where to find them, please check this topic: http://www.tr...
by Radi - Tracker Supp
Tue Jun 20, 2017 7:33 am
Forum: PDF-XChange Editor
Topic: Save file for Advanced Criteria in Search function SOLVED
Replies: 3
Views: 685

Re: Save file for Advanced Criteria in Search function SOLVED

Hello Jane, Thanks for the post and your question. You should be able to find all saved advanced criteria searches in the following registry key: Computer\HKEY_CURRENT_USER\Software\Tracker Software\PDFXEditor\3.0\Settings\SearchView\SavedExt They are saved as subkeys to the above with names 000000,...
by Radi - Tracker Supp
Tue Jun 13, 2017 5:52 am
Forum: PDF-XChange Editor
Topic: How to highlight bookmarks?
Replies: 6
Views: 648

Re: How to highlight bookmarks?

Hello cartravel, Normally, you should be able to highlight your document using the Highlight tool. However, this tool highlights text only - to find out how to highlight other objects in your document, please take a look at the following knowledge base articles: How do I place freehand highlights Ho...
by Radi - Tracker Supp
Fri Jun 09, 2017 9:22 am
Forum: PDF-XChange Viewer (End Users)
Topic: Open from network-share fails
Replies: 1
Views: 1086

Re: Open from network-share fails

Hi miu94, Welcome to the forum. Please note that the Viewer is discontinued and as such there will be no future updates/fixes for it. Please test these files with the Viewer's successor - the PDF-XChange Editor and check if you experience the same problem. You can find more information about the Edi...
by Radi - Tracker Supp
Fri Jun 02, 2017 11:42 am
Forum: PDF-XChange Editor
Topic: Position info of object X,Y, Width and Height
Replies: 3
Views: 452

Re: Position info of object X,Y, Width and Height

Hi ngzero,

Welcome to the forum.

In order to see and/or edit the position of an object - please select it and go to Main menu -> Object -> Transform selection.
You can read more about this feature in our online manual:
http://help.tracker-software.com/pdfxe6/object_ed.html

Regards,
Radi
by Radi - Tracker Supp
Tue May 30, 2017 8:16 am
Forum: PDF-XChange Editor
Topic: Automatic and manual "check for updates" fails
Replies: 7
Views: 775

Re: Automatic and manual "check for updates" fails

Hi sparkyguy, Please make sure that the Updater is not running when you import the registry. Please note that when you close the Updater with the X from the upper right corner of its window - it doesn't really close, it minimizes to the system tray. You should right click on the updater's icon from ...
by Radi - Tracker Supp
Fri May 26, 2017 9:36 am
Forum: PDF-XChange Editor
Topic: Automatic and manual "check for updates" fails
Replies: 7
Views: 775

Re: Automatic and manual "check for updates" fails

Hello sparkyguy, Please close the Updater (if it is running), then download and run the attached registry file: TrackerLogFile.zip This will enable the debug options in the updater. Once done, start the updater again, try to check for updates and after it times out - click on the upper left corner o...
by Radi - Tracker Supp
Thu May 25, 2017 6:49 am
Forum: PDF-XChange Editor
Topic: Automatic and manual "check for updates" fails
Replies: 7
Views: 775

Re: Automatic and manual "check for updates" fails

Hello sparkyguy, Thanks for your post. We haven't received other similar reports so this issue might be specific for your machine. The first thing your should check is whether your anti-virus application or firewall block our updater's access to the internet. Please try adding our updater to the tru...
by Radi - Tracker Supp
Wed May 24, 2017 6:46 am
Forum: PDF-XChange Editor
Topic: 322.3 & 322.4 Changelog?
Replies: 20
Views: 1984

Re: 322.3 & 322.4 Changelog?

Hi Bhikkhu,

Thanks for updating this topic, the version history pages have been updated indeed.

Regards,
Radi
by Radi - Tracker Supp
Tue May 23, 2017 11:18 am
Forum: PDF-XChange Editor
Topic: Signing fails in builds 6.0.321.0 AND 6.0.322.3
Replies: 11
Views: 1013

Re: Signing fails in builds 6.0.321.0 AND 6.0.322.3

Hi Klaus, Our developers confirmed that these dates would work for them. I believe that 8th of June will be the better one, but I suggest we confirm this closer to this date (around 5th, Monday) so we can confirm the exact time at which we can arrange the remote session. You can contact us here or d...
by Radi - Tracker Supp
Mon May 22, 2017 11:51 am
Forum: PDF-XChange Editor
Topic: Signing fails in builds 6.0.321.0 AND 6.0.322.3
Replies: 11
Views: 1013

Re: Signing fails in builds 6.0.321.0 AND 6.0.322.3

Hi Klaus, In order to be able to pinpoint the problem, one of our developers would need a remote access to your computer. Is this something that you are willing to provide so we can debug the problem? If yes, what is your availability? We would ideally want to schedule this for 31 May or after, as o...