Search found 364 matches

by Radi - Tracker Supp
Wed Jul 19, 2017 2:00 pm
Forum: PDF-XChange Editor
Topic: Send by Email-Crash
Replies: 6
Views: 603

Re: Send by Email-Crash

Hi sdulaney,

I can confirm that we received your e-mail. I'll forward it to our developers for investigation.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 18, 2017 9:07 am
Forum: PDF-XChange Viewer (End Users)
Topic: Words of links are blocked SOLVED
Replies: 9
Views: 1837

Re: Words of links are blocked SOLVED

Hello xuanliu, Thanks for your post. Please try pressing Ctrl+Shift+6 to toggle the accessibility options. If this doesn't solve the problem, please send this PDF document to us so we can check it on our end. If you do not wish to post it to a public forum, you can send it via e-mail to support@trac...
by Radi - Tracker Supp
Mon Jul 17, 2017 8:00 am
Forum: PDF-Tools
Topic: Merge Pdf not working
Replies: 11
Views: 1772

Re: Merge Pdf not working

Hello saratojo, Please note that if the security settings of a PDF file do not allow you to change it - you will not be able to add pages to it or merge it with another file without the original password. If you are using the latest version of PDF Tools 6 - when you try to merge these two files, a p...
by Radi - Tracker Supp
Fri Jun 30, 2017 12:32 pm
Forum: PDF-XChange Editor
Topic: "Connecting to site..." when opening from network location
Replies: 5
Views: 529

Re: "Connecting to site..." when opening from network location

Hi guys,

We released a new build of our products today, please update the Editor and test this behaviour again.

You can always download the latest version of our products here:
https://www.tracker-software.com/product/downloads

Regards,
Radi
by Radi - Tracker Supp
Fri Jun 30, 2017 7:47 am
Forum: PDF-XChange Editor
Topic: Next Page shortcut not working (zoomed)
Replies: 5
Views: 468

Re: Next Page shortcut not working (zoomed)

Hi Willy, Delain,

Willy, you are correct, the tickets are located in our internal system and only we have direct access to them.
Delain, since you have a ticket number you can always post on the forum or e-mail us to request an update.

Regards,
Radi
by Radi - Tracker Supp
Tue Jun 27, 2017 10:56 am
Forum: PDF-XChange Editor
Topic: Links not responsive SOLVED
Replies: 5
Views: 556

Re: Links not responsive SOLVED

No problem BywaterNYC,

I'm happy to help.

Regards,
Radi
by Radi - Tracker Supp
Tue Jun 27, 2017 8:05 am
Forum: PDF-XChange Editor
Topic: Links not responsive SOLVED
Replies: 5
Views: 556

Re: Links not responsive SOLVED

Hello BywaterNYC, It seems like this is a bug with this tool. We were able to reproduce it on our end and our developers are investigating the issue now. Meanwhile, we found a workaround for it: After you flatten the Typewriter annotations - please save the document and close it. After re-opening it...
by Radi - Tracker Supp
Wed Jun 21, 2017 11:25 am
Forum: PDF-XChange Editor
Topic: Is the "custom search" of Advanced Criteria in the Search Pane are saved with the Export Settings?
Replies: 5
Views: 457

Re: Is the "custom search" of Advanced Criteria in the Search Pane are saved with the Export Settings?

Hi François,

I'll discuss this with our dev team to check if this is even possible to be implemented.

I'll write back when I have more information on the subject.

Regards,
Radi
by Radi - Tracker Supp
Tue Jun 20, 2017 2:25 pm
Forum: PDF-XChange Editor
Topic: Save file for Advanced Criteria in Search function SOLVED
Replies: 3
Views: 590

Re: Save file for Advanced Criteria in Search function SOLVED

No problem Jane, I'm happy to help.

Regards,
Radi
by Radi - Tracker Supp
Tue Jun 20, 2017 11:24 am
Forum: PDF-XChange Editor
Topic: Is the "custom search" of Advanced Criteria in the Search Pane are saved with the Export Settings?
Replies: 5
Views: 457

Re: Is the "custom search" of Advanced Criteria in the Search Pane are saved with the Export Settings?

Hello François, Thanks for your post. Yes, I can confirm that the saved advanced criteria searches are exported along with your settings. You can also copy these and import them to as many users as you would like via Windows registry. To see where to find them, please check this topic: http://www.tr...
by Radi - Tracker Supp
Tue Jun 20, 2017 7:33 am
Forum: PDF-XChange Editor
Topic: Save file for Advanced Criteria in Search function SOLVED
Replies: 3
Views: 590

Re: Save file for Advanced Criteria in Search function SOLVED

Hello Jane, Thanks for the post and your question. You should be able to find all saved advanced criteria searches in the following registry key: Computer\HKEY_CURRENT_USER\Software\Tracker Software\PDFXEditor\3.0\Settings\SearchView\SavedExt They are saved as subkeys to the above with names 000000,...
by Radi - Tracker Supp
Tue Jun 13, 2017 5:52 am
Forum: PDF-XChange Editor
Topic: How to highlight bookmarks?
Replies: 6
Views: 532

Re: How to highlight bookmarks?

Hello cartravel, Normally, you should be able to highlight your document using the Highlight tool. However, this tool highlights text only - to find out how to highlight other objects in your document, please take a look at the following knowledge base articles: How do I place freehand highlights Ho...
by Radi - Tracker Supp
Fri Jun 09, 2017 9:22 am
Forum: PDF-XChange Viewer (End Users)
Topic: Open from network-share fails
Replies: 1
Views: 1029

Re: Open from network-share fails

Hi miu94, Welcome to the forum. Please note that the Viewer is discontinued and as such there will be no future updates/fixes for it. Please test these files with the Viewer's successor - the PDF-XChange Editor and check if you experience the same problem. You can find more information about the Edi...
by Radi - Tracker Supp
Fri Jun 02, 2017 11:42 am
Forum: PDF-XChange Editor
Topic: Position info of object X,Y, Width and Height
Replies: 3
Views: 385

Re: Position info of object X,Y, Width and Height

Hi ngzero,

Welcome to the forum.

In order to see and/or edit the position of an object - please select it and go to Main menu -> Object -> Transform selection.
You can read more about this feature in our online manual:
http://help.tracker-software.com/pdfxe6/object_ed.html

Regards,
Radi
by Radi - Tracker Supp
Tue May 30, 2017 8:16 am
Forum: PDF-XChange Editor
Topic: Automatic and manual "check for updates" fails
Replies: 7
Views: 658

Re: Automatic and manual "check for updates" fails

Hi sparkyguy, Please make sure that the Updater is not running when you import the registry. Please note that when you close the Updater with the X from the upper right corner of its window - it doesn't really close, it minimizes to the system tray. You should right click on the updater's icon from ...
by Radi - Tracker Supp
Fri May 26, 2017 9:36 am
Forum: PDF-XChange Editor
Topic: Automatic and manual "check for updates" fails
Replies: 7
Views: 658

Re: Automatic and manual "check for updates" fails

Hello sparkyguy, Please close the Updater (if it is running), then download and run the attached registry file: TrackerLogFile.zip This will enable the debug options in the updater. Once done, start the updater again, try to check for updates and after it times out - click on the upper left corner o...
by Radi - Tracker Supp
Thu May 25, 2017 6:49 am
Forum: PDF-XChange Editor
Topic: Automatic and manual "check for updates" fails
Replies: 7
Views: 658

Re: Automatic and manual "check for updates" fails

Hello sparkyguy, Thanks for your post. We haven't received other similar reports so this issue might be specific for your machine. The first thing your should check is whether your anti-virus application or firewall block our updater's access to the internet. Please try adding our updater to the tru...
by Radi - Tracker Supp
Wed May 24, 2017 6:46 am
Forum: PDF-XChange Editor
Topic: 322.3 & 322.4 Changelog?
Replies: 20
Views: 1691

Re: 322.3 & 322.4 Changelog?

Hi Bhikkhu,

Thanks for updating this topic, the version history pages have been updated indeed.

Regards,
Radi
by Radi - Tracker Supp
Tue May 23, 2017 11:18 am
Forum: PDF-XChange Editor
Topic: Signing fails in builds 6.0.321.0 AND 6.0.322.3
Replies: 11
Views: 877

Re: Signing fails in builds 6.0.321.0 AND 6.0.322.3

Hi Klaus, Our developers confirmed that these dates would work for them. I believe that 8th of June will be the better one, but I suggest we confirm this closer to this date (around 5th, Monday) so we can confirm the exact time at which we can arrange the remote session. You can contact us here or d...
by Radi - Tracker Supp
Mon May 22, 2017 11:51 am
Forum: PDF-XChange Editor
Topic: Signing fails in builds 6.0.321.0 AND 6.0.322.3
Replies: 11
Views: 877

Re: Signing fails in builds 6.0.321.0 AND 6.0.322.3

Hi Klaus, In order to be able to pinpoint the problem, one of our developers would need a remote access to your computer. Is this something that you are willing to provide so we can debug the problem? If yes, what is your availability? We would ideally want to schedule this for 31 May or after, as o...
by Radi - Tracker Supp
Mon May 22, 2017 11:12 am
Forum: PDF-XChange Editor
Topic: Why does XChange Editor update reset the default PDF program?
Replies: 9
Views: 636

Re: Why does XChange Editor update reset the default PDF program?

Hi highstream,

Could you please let us know if the Editor changes the file associations only on update or every time when it was started?

Regards,
Radi
by Radi - Tracker Supp
Wed May 17, 2017 11:20 am
Forum: PDF-XChange Editor
Topic: stamp gradient fill showing as black SOLVED
Replies: 3
Views: 492

Re: stamp gradient fill showing as black SOLVED

Hi pmcnulty,

I'm happy I was able to help.

Regards,
Radi
by Radi - Tracker Supp
Tue May 16, 2017 6:48 am
Forum: PDF-XChange Editor
Topic: stamp gradient fill showing as black SOLVED
Replies: 3
Views: 492

Re: stamp gradient fill showing as black SOLVED

Hi pmcnulty, Thanks for your post. I used your stamp on a random PDF file and was able to place it successfully without the black background. Could you please let us know if you experience this behaviour in all PDF files you place this stamp or just a particular one? If it is the latter, please do s...
by Radi - Tracker Supp
Thu May 11, 2017 8:41 am
Forum: PDF-XChange Editor
Topic: Suggested feature related to signatures
Replies: 1
Views: 311

Re: Suggested feature related to signatures

Hello bobdanker, Thanks for your post and your suggestion. I'll forward it to our development team for consideration. Please note that I cannot guarantee that this will be implemented. Meanwhile, you can just copy/paste Signatures and Initials objects instead of placing one on each page. The Editor ...
by Radi - Tracker Supp
Tue May 09, 2017 12:02 pm
Forum: PDF-XChange Editor
Topic: Boolean search in Editor?
Replies: 1
Views: 244

Re: Boolean search in Editor?

Hi Smiley, Thanks for you post. Unfortunately we do not have a boolean search for the moment. However, you can try using our proximity search to adjust the search results. To do this, please search from the Search pane inside the Editor (Ctrl+Shift+F), click on the Options button -> Proximity and ch...
by Radi - Tracker Supp
Fri May 05, 2017 11:48 am
Forum: PDF-XChange Editor
Topic: Bulk edit bookmarks
Replies: 4
Views: 607

Re: Bulk edit bookmarks

Hello Ed,

Thanks for your post.

You are correct, we do not offer such a feature for the moment. We already have a feature request for this and our developers are considering implementing it.
Please note that I cannot guarantee that this will be implemented in the future.

Regards,
Radi
by Radi - Tracker Supp
Wed May 03, 2017 9:13 am
Forum: PDF-XChange Translators
Topic: Welcome translators.
Replies: 15
Views: 9306

Re: Welcome translators.

Hi Logilink, We usually issue a free license for a completed translation e.g. if you translate a 100% of the Editor - a free license for the Editor will be issued. If the language that you would like to translate our products to already exists in our database, then it depends on the untranslated per...
by Radi - Tracker Supp
Wed May 03, 2017 8:59 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Batch Image Files
Replies: 3
Views: 1862

Re: Batch Image Files

Hi Mitch, Thanks for your post. I am afraid that batch image editing is not possible using the Editor. We do provide some basic filters that you may apply to each image before creating the PDF file, but that is all we offer in terms of image editing. If you would like to edit your images before crea...
by Radi - Tracker Supp
Wed Apr 05, 2017 7:26 am
Forum: PDF-XChange Editor
Topic: Number of activations is exceeded
Replies: 1
Views: 249

Re: Number of activations is exceeded

Hello k.smiletzki,

Could you please contact us on support@tracker-software.com providing your activation code so we can check it for you? Thanks.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 04, 2017 11:15 am
Forum: PDF-XChange Editor
Topic: Watermark still appears after purchase SOLVED
Replies: 1
Views: 303

Re: Watermark still appears after purchase SOLVED

Hello Rotem,

I can see that you also sent us an e-mail about this problem, which I already answered.
Let's continue the conversation there as it involves license information, which is not suitable for public forums. Thanks.

Regards,
Radi
by Radi - Tracker Supp
Fri Mar 31, 2017 1:14 pm
Forum: PDF-XChange Editor
Topic: Presentation when using Multiple Monitors
Replies: 7
Views: 760

Re: Presentation when using Multiple Monitors

Hi s.g.,

We have created a feature request ticket for this, please see its number below:
#3866: FR: Presentation mode for the Editor when using Multiple Monitors.

Unfortunately, for now, we do not have information about when this feature will be implemented in the Editor.

Regards,
Radi
by Radi - Tracker Supp
Mon Mar 20, 2017 12:52 pm
Forum: PDF-XChange Editor
Topic: PDF Xchange Editor - only for Viewing?
Replies: 3
Views: 519

Re: PDF Xchange Editor - only for Viewing?

Hi Marsingg, You can edit the Editor's settings, even restrict some of its features using an Active Directory Group Policy and an ADMX file. Please take a look at the following knowledge base article to find our how to do this: https://www.tracker-software.com/knowledgebase/494 Please note that the ...
by Radi - Tracker Supp
Tue Feb 21, 2017 3:03 pm
Forum: PDF-XChange Editor
Topic: Drag and merge
Replies: 3
Views: 317

Re: Drag and merge

Hello teodor, Welcome to the forum! You can insert a PDF document into an already opened document in the Editor by dragging the file from Windows explorer and dropping it in the Thumbnails pane in the Editor (to show/hide this pane, please press Ctrl+T). You can read more about the Thumbnails pane h...
by Radi - Tracker Supp
Tue Feb 21, 2017 10:47 am
Forum: PDF-XChange Editor
Topic: How to insert an image into an pdf document (as overlay)?
Replies: 3
Views: 500

Re: How to insert an image into an pdf document (as overlay)

Hello Matt, I believe that the Signatures and Initials is the perfect feature for this kind of operations. You can find it in the Main menu -> Document -> Signatures and Initials. Please take a look at the following article from our online help to find our more about this feature: http://help.tracke...
by Radi - Tracker Supp
Fri Jan 27, 2017 7:45 am
Forum: PDF-XChange Print Drivers
Topic: PDF Lite Append to stopped working
Replies: 5
Views: 1267

Re: PDF Lite Append to stopped working

Hi guys,

I can see that ticket #3791 is marked as 'Resolved'. The fix should be available in the next build of Lite (320), which is due to be released early February.

Regards,
Radi
by Radi - Tracker Supp
Wed Jan 25, 2017 9:08 am
Forum: PDF-XChange Viewer (End Users)
Topic: Shape of Text Box
Replies: 3
Views: 1026

Re: Shape of Text Box

:)
by Radi - Tracker Supp
Tue Jan 24, 2017 3:22 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange created form, save filled form in Adobe Reader
Replies: 5
Views: 493

Re: PDF-XChange created form, save filled form in Adobe Read

Hi Guys, @HaPe, some of the older versions of Adobe Reader were working in the described by me method. Perhaps they fixed this in the later ones. @Conti, could you please send us one of the files with which you experience this issue so we can check it at our end? If you do not wish to upload it to a...
by Radi - Tracker Supp
Tue Jan 24, 2017 11:58 am
Forum: PDF-XChange Editor
Topic: PDF-XChange created form, save filled form in Adobe Reader
Replies: 5
Views: 493

Re: PDF-XChange created form, save filled form in Adobe Read

Hello Conti, Welcome to the forum. When you create a fillable form with one Adobe's Pro products - they implement a special certificate in this file so the free Adobe Reader can save the text filled in the forms. Unfortunately, this certificate can be obtained only by a paid Adobe product and nothin...
by Radi - Tracker Supp
Tue Nov 29, 2016 2:08 pm
Forum: PDF-XChange Editor
Topic: Removing Bookmarks from a document
Replies: 3
Views: 292

Re: Removing Bookmarks from a document

Hi Peter,

You can view all bookmarks in your document from the Bookmarks Pane (Ctrl+B). You can also select and delete any number of bookmarks from this pane - just select them using your mouse and hit the Delete button on your keyboard.

Regards,
Radi
by Radi - Tracker Supp
Wed Nov 02, 2016 7:40 am
Forum: PDF-XChange Editor
Topic: Showing the page no. of bookmark
Replies: 5
Views: 509

Re: Showing the page no. of bookmark

Hello kongyiu9998,

I am afraid that this cannot be done automatically. However, you can rename the bookmarks and add their page number after their name, then you can re-arrange them with your mouse - drag/drop.

Regards,
Radi
by Radi - Tracker Supp
Wed Oct 26, 2016 6:53 am
Forum: PDF-XChange Editor
Topic: Draw a table
Replies: 5
Views: 611

Re: Draw a table

:)
by Radi - Tracker Supp
Thu Oct 06, 2016 6:54 am
Forum: PDF-XChange Editor
Topic: Multilanguage?
Replies: 3
Views: 377

Re: Multilanguage?

Hi 3DREAL, Welcome to the forum! About 85% of the Editor's/Viewer's features are free to use with the rest requiring a license. You can use all features, but please note that using one of the licensed features without a valid license will result in 'Buy now' stamps on top of every page of your final...
by Radi - Tracker Supp
Thu Oct 06, 2016 6:44 am
Forum: PDF-XChange Editor
Topic: Window position changes
Replies: 9
Views: 801

Re: Window position changes

Hello Zunar,

You can upload the video online and send us a link or send us the video directly.
In both cases - please use support@tracker-software.com
Please include a link to this forum topic in the e-mail.

Regards,
Radi
by Radi - Tracker Supp
Wed Sep 21, 2016 9:32 am
Forum: PDF-XChange Editor
Topic: Options 'Save as' dialog dissappeared after update
Replies: 1
Views: 301

Re: Options 'Save as' dialog dissappeared after update

Hello Gerard82, I've tested printing from both PDF-XChange Lite and PDF-XChange Standard and the save as dialogue is always shown for me. Please make sure that this option is enabled in your printer's preferences (Save tab), see the attached screenshot. To access your printer's preferences - please ...
by Radi - Tracker Supp
Tue Sep 20, 2016 6:31 am
Forum: PDF-XChange Editor
Topic: Window maximization in Build 318
Replies: 3
Views: 421

Re: Window maximization in Build 318

Hi Sandstone,

This is a known problem in the current build of the Editor and our developers are already investigating it.
Meanwhile, you can try using the workaround from the following topic:
http://www.tracker-software.com/forum3/ ... 86#p104686

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 15, 2016 11:48 am
Forum: PDF-Tools
Topic: PDF Topols Version 6.0 does not work
Replies: 10
Views: 1371

Re: PDF Topols Version 6.0 does not work

Hello RdelaRoza, It seems like something went wrong during the installation process. Please try to uninstall all Tracker Software products from your computer and then re-install using the latest version of PDF-XChange PRO. You can find the installer here: http://www.tracker-software.com/PDFXPro6.zip...