Search found 48 matches

by quest-ade
Tue Feb 17, 2009 3:22 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Embedding fonts when using PXCp_ APIs ?
Replies: 3
Views: 4146

Re: Embedding fonts when using PXCp_ APIs ?

Thank you for your quick answer - it confirmed what I had expected - that there is no way to force embedding of fonts during PDF combining.

Best regards,
Adrian
by quest-ade
Tue Feb 17, 2009 2:31 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Embedding fonts when using PXCp_ APIs ?
Replies: 3
Views: 4146

Embedding fonts when using PXCp_ APIs ?

Hi, We're using v3.6.0.130 and are using the PXCp_ APIs to combine multiple PDFs into a single PDF. We use APIs such as PXCp_OptimizeFonts etc to help control the output of the combined PDF. However, what we need to do is to force all fonts to be embedded (so that when printing or users viewing on s...
by quest-ade
Wed Feb 13, 2008 4:25 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PXCp_GetPagesCount failed on valid PDF?
Replies: 5
Views: 4633

Many thanks - I'll download the fix now.
by quest-ade
Wed Feb 13, 2008 3:35 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PXCp_GetPagesCount failed on valid PDF?
Replies: 5
Views: 4633

Hi,

Sorry to be a pain in the proverbial but has this been investigated yet?

Thanks,
Adrian
by quest-ade
Mon Feb 11, 2008 3:33 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PXCp_GetPagesCount failed on valid PDF?
Replies: 5
Views: 4633

PXCp_GetPagesCount failed on valid PDF?

Hi, I don't know if the PDF that we are processing is valid or not - we have now started using a third party validation tool to check our PDFs and that is not reporting any errors and the PDF does open fine in Adobe Reader (which I know can handle very bad PDFs). The error is: PXCp_GetPagesCount() f...
by quest-ade
Wed Jan 30, 2008 1:49 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Font problems in produced PDFs when using PXCp_ API
Replies: 10
Views: 2624

Hi,

Just to let you know that using PXCp_SetSpecVersion solved the problem.

Many thanks,
Adrian
by quest-ade
Tue Jan 29, 2008 3:08 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Font problems in produced PDFs when using PXCp_ API
Replies: 10
Views: 2624

Hi, That makes sense - we received FILE2.pdf from an external source that has obviously created the PDF to v1.2 spec but included the v1.4 feature of TTF embedded fonts. I will try using PXCp_SetSpecVersion in our document assembly process to see if that does indeed sort out the problem for us - whi...
by quest-ade
Tue Jan 29, 2008 2:21 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Font problems in produced PDFs when using PXCp_ API
Replies: 10
Views: 2624

Hi, I have downloaded build 3.6.0.129 and re-run my test with the same result - although the missing font message reported by Adobe Reader is slightly different in that it states that there is a problem when you scroll down to the second page with the Arial Bold font instead of the Arial one. I have...
by quest-ade
Tue Jan 29, 2008 1:09 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Font problems in produced PDFs when using PXCp_ API
Replies: 10
Views: 2624

Hi, Ah that could be as I have the following dll at 3.6.0.128: pdfstr35.dll with the following dlls all at 3.6.0.124: dscrt30.dll ixclib30.dll xccdx30.dll xcpro35.dll I will download the 3.6.0.128 release now that it is fully available and re-try - previously I had been very kindly sent pdfstr35.dll...
by quest-ade
Tue Jan 29, 2008 11:46 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Font problems in produced PDFs when using PXCp_ API
Replies: 10
Views: 2624

Font problems in produced PDFs when using PXCp_ API

Hi, In the past we have experienced issues with the font optimisation causing problems when we combine multiple PDF documents into one document and this problem may or may not be related. I have managed to reproduce a cut-down version of the problem. I have two PDFs and depending on the order that t...
by quest-ade
Tue Jan 22, 2008 2:42 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PXCp_ReadDocumentW() error code 0x820f27b1
Replies: 10
Views: 2645

Unfortunately we purchased quite a while back - certainly before 1st Jan 2007 so we would have to purchase an upgrade ;-( Thanks for the update on the timescale - we'll see if we can add any workarounds to try and get around the manual procedure - maybe we can runa process to check PDF files and con...
by quest-ade
Tue Jan 22, 2008 1:22 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PXCp_ReadDocumentW() error code 0x820f27b1
Replies: 10
Views: 2645

Hello again, Thanks for the info - I can wait a couple of weeks and continue to use a manual process for now to handle the errors (inconvenient but not the end of the world). Will I need to use a new license code with V4 or will my V3 ones continue to work? Is this a free update or will there be an ...
by quest-ade
Tue Jan 22, 2008 1:10 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PXCp_ReadDocumentW() error code 0x820f27b1
Replies: 10
Views: 2645

Hi, Thanks as always for the quick response. I completely understand that the PDF is badly constructed and is not necessarily conformant to the PDF specification. It would be difficult for us to implement the suggested workaround into our workflow, not least because this adds additional resource req...
by quest-ade
Tue Jan 22, 2008 12:48 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PXCp_ReadDocumentW() error code 0x820f27b1
Replies: 10
Views: 2645

Hi, No problem - I am using Windows XP SP2 but the error also happens on other machines (such as Windows Server 2003) We are using v3.6.0.124 of your libraries in our application that merges multiple PDFs into a single PDF. The DLLs actually in use by our merge utility are: dscrt30.dll ixclib30.dll ...
by quest-ade
Tue Jan 22, 2008 12:36 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PXCp_ReadDocumentW() error code 0x820f27b1
Replies: 10
Views: 2645

PXCp_ReadDocumentW() error code 0x820f27b1

Hi, We are receiving documents from external sources that have been created by FOP 0.20.5. These files cannot be opened by the API PXCp_ReadDocumentW and the error code returned is 0x820f27b1 So that you can investigate this I am emailing you the PDF that is causing this problem and it is called FOP...
by quest-ade
Thu Dec 20, 2007 2:10 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

I downloaded the updated full PDFSDKPRO3 and used the pxcview.dll from this and it did indeed solve the blurry text problem. I have successfully extracted every page from a PDF into an HBITMAP and saved them as BMP files on disc from which I can then binary compare for regression testing the extract...
by quest-ade
Wed Dec 19, 2007 4:34 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi, I downloaded the latest PDFSDKPRO3 v3.6 from the web site - this includes the viewer and the pxcview.dll that is part of this installation is dated 28/11/07 16:29 with file version 3.6.0.122 Do I need to download and install the viewer separately to get the latest DLL and SDK then? Best regards,...
by quest-ade
Wed Dec 19, 2007 3:50 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi, I managed to take the PXCView36_sample_app and I changed it so that it would save each page as a bitmap on disk which is great. However, this raised two issues: 1. Our existing license code (we have a PDF-XChange Pro 3 license) did not appear to be accepted in the PXCV_Init function as the PDF v...
by quest-ade
Wed Dec 19, 2007 12:22 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hello again, I am thinking about how I can regression test the changed DLL by comparing the output using the new DLL against the output from the old DLL. To do this on a large number of files is not going to be easy to perform visually when documents can have 100+pages and we want to run over hundre...
by quest-ade
Wed Dec 19, 2007 10:48 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi,

Thanks for the update (only just got the email as I've been off ill for a few days) - quick response as always.

Will test this later this afternoon and confirm that this has fixed the problem.

Best regards,
Adrian
by quest-ade
Fri Dec 14, 2007 10:26 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

I did send to the correct email address (usrfiles@tracker-software.com)

Anyway - have re-sent it and I have put the subject line of the email as PDF

Thanks
Adrian
by quest-ade
Thu Dec 13, 2007 2:02 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Apologies - have emailed the PDFs in a ZIP file

Thanks,
Adrian
by quest-ade
Thu Dec 13, 2007 10:05 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hello again, We have been using your updated DLLs and APIs successfully now since the last update you did and are producing a lot of PDFs assembled/merged out of a number of others. However, we have just been made aware of a problem. It turns out that some PDFs (such as HP019805-SR-00.pdf sent to yo...
by quest-ade
Mon Oct 15, 2007 9:43 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi, We have now downloaded and tested using the new DLLs and it does seem to be work. We'll see how it fairs on the live system now - hopefully you won't hear from us on this subject again ;-) I would just like to say thank you for your support on this issue - it has been excellent. This backs up my...
by quest-ade
Fri Oct 12, 2007 10:34 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi, We've downloaded the update from the main site for PDF-Tools SDK V3.6 v.3.60124 11 Oct, 2007 However, it appears that the DLLs (that we are using) in this download are identical tothe ones in 60123 release - not only do the version numbers of the DLLs say they are 123 ones but we performed a bin...
by quest-ade
Thu Oct 11, 2007 4:05 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Thanks - I'll check first thing in the morning.

Best regards,
Adrian
by quest-ade
Thu Oct 11, 2007 1:43 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hello again, I've been checking the main Tracker web site since yesterday afternoon but the updated download is still showing as PDF-Tools SDK V3.6 v.3.60123 26 Sep, 2007 (I've also just checked at 14:42 GMT) Sorry to be a pain - but realistically is the update going to be available later today, tom...
by quest-ade
Tue Oct 09, 2007 12:51 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi, Our requirement with the fixed DLL is now extremely urgent. I have checked your main site product page (http://www.tracker-software.com/home/dev_tools/pdf/pdftools_sdk/) but the last update for download was PDF-Tools SDK V3.6 v.3.60123 26 Sep, 2007 Do you have an ETA for the update yet? Best reg...
by quest-ade
Wed Oct 03, 2007 1:53 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

That is excellent - thank you!

Best regards,
Adrian
by quest-ade
Wed Oct 03, 2007 1:33 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

OK - from my contingency planning point of view is this likely to be weeks, months, or early next year.

I appreciate that you can't give an exact estimate and only a ballpark one (which in itself might change) - but as of right now what is the current ballpark estimate?

Thanks - Adrian
by quest-ade
Wed Oct 03, 2007 7:52 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi, What exactly is the fault with this problem PDF? A quick question, how are you ascertaining that the PDF structure is invalid? Do you have a tool that can test conformance to the PDF specification? Unfortunatley we cannot control the PDFs as we receive them from many external sources beyond our ...
by quest-ade
Tue Oct 02, 2007 2:32 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Still having problems opening some PDFs

Hi, We have now re-written our document assembly process to use the new DLLs and APIs – however when testing we have found that we now have some PDFs which appear to be crashing the new DLLs but using the old process and DLLs these same PDFs work. So we have a situation where some PDFs only merge wi...
by quest-ade
Tue Sep 25, 2007 1:23 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi, The problem is not the viewing of the PDF via Adobe Reader but when we attempt to merge it with other documents using your PDFXCp_ APIs. In particular PDFXCp_ReadDocument produces the error message as outlined in the previous post. As far as I can tell the PDF appears valid as it can be opened b...
by quest-ade
Tue Sep 25, 2007 9:31 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Hi,

Have emailed you a PDF as requested.

Thanks,
Adrian
by quest-ade
Mon Sep 24, 2007 3:22 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

There are two issues with upgrading from v3.5 to v3.6... 1. Can you confirm that the DLL filenames have the same name between versions (I am assuming that they do) and this would cause us a problem as we have very strict update/release management and having to make simultaneous updates/upgraded to a...
by quest-ade
Mon Sep 24, 2007 12:11 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Problem opening some v1.5 PDF files
Replies: 44
Views: 9010

Problem opening some v1.5 PDF files

Hi, Can you confirm which PDF version files can be opened by PDFXChange PRO 3 (we are using v3.5.0.88). It appears that all v1.4 files that we have are fine and a lot of v1.5 ones are as well but we have a small number of v1.5 files that cannot be opened with the following error: PDF Error code is: ...
by quest-ade
Mon Jun 25, 2007 3:01 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Version history?
Replies: 1
Views: 1122

Version history?

Hi,

Have I missed something? Is there any way to view a version history of changes so that I can evaluate what has changed between v3.5.0.88 and the latest v3.6 that was recently released a few days ago?

Thanks,
Adrian
by quest-ade
Fri Jan 05, 2007 2:33 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Linearization (aka Fast Web View)
Replies: 1
Views: 1137

Linearization (aka Fast Web View)

Hi,

Back in September 2005 I asked about support for linearization and was told that would come in a future release (possibly in v4).

I know that you have recently released v3.6 (December 2006) and I wondered whether linearization had made it into this release?

Best regards,
Adrian Nelson
by quest-ade
Mon Jun 26, 2006 2:27 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Turning off image re-compression?
Replies: 7
Views: 2083

OK - no surpise there. To summarise - if we swapped over our PDF production to using the low-level APIs (which I know requires an in-depth knowldge of the PDF format as laid out by the Adobe PDF specification) we could create a PDF with images in that did not get re-compressed? Many thanks for your ...
by quest-ade
Mon Jun 26, 2006 1:53 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Turning off image re-compression?
Replies: 7
Views: 2083

Hi, Another thought - we have the low-level API (as we bought the Pro licence) - would it be possible to use the low-level API to do this? If so is it also possible to mix and match so that we can use the low-level API to output non-compressed images on a page (replacing PXC_AddImageA and PXC_PlaceI...
by quest-ade
Mon Jun 26, 2006 1:29 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Turning off image re-compression?
Replies: 7
Views: 2083

Hi,

Thanks for the response - do you have any ballpark figures with regard to timescale for v4.x?

Best regards,
Adrian
by quest-ade
Mon Jun 26, 2006 12:28 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Turning off image re-compression?
Replies: 7
Views: 2083

Turning off image re-compression?

Hi, We already have optimal JPEG and PNG images (which we include using PXC_AddImageA and PXC_PlaceImage) is there any way that we can get the image data included without it being re-compressed? There would appear to be no way to turn off compression using the existing PXC_SetCompression call - have...
by quest-ade
Fri Jun 16, 2006 3:01 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Merging files and setting user permissions
Replies: 5
Views: 1716

Hi John, I am still using the older version, as per your suggestion I have successfully used the PDFXCp_SetNewPassword to do exactly what I need - many thanks. I hadn't spotted that this API had a permissions setting - when skimming the documentation I only noticed the bit about user and owner passw...
by quest-ade
Fri Jun 16, 2006 1:29 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Merging files and setting user permissions
Replies: 5
Views: 1716

Hi John, Sorry for not making myself clear... when merging PDF files is it possible to adjust the user permissions after all files have been merged using PDFXCp_Merge and before the output of the merged document using PDFXCp_WriteDocument? I cannot see that the merging API (PDFXCp_) supports this wh...
by quest-ade
Fri Jun 16, 2006 11:44 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: Merging files and setting user permissions
Replies: 5
Views: 1716

Merging files and setting user permissions

Hi, I am using PDFXCp_Merge (and associated APIs) to produce a single merged PDF from a number of other PDF documents (some that we create using your other APIs and some that are received from external sources and have been created from various applications) and want to specify what the user is able...
by quest-ade
Thu Oct 20, 2005 9:05 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PDF Base 14 Fonts
Replies: 5
Views: 1688

Font characters overlapping

Hi, I have attached my font test C++ code that is built using Visual Studio 6 and produces a command line driven test program. This is the code that was used to produce the most recent fonts test pdf file which now has the correct font names to ensure that base14 fonts are used. The problem that I a...
by quest-ade
Wed Oct 19, 2005 4:15 pm
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PDF Base 14 Fonts
Replies: 5
Views: 1688

Font letter overprinting

Hi,

Yes that does sort out the font mapping - thanks.

However teh courier letter overlapping still applies - I have attached the latets font demo pdf which clearly shows this.

Any ideas?

Best regards
Adrian
by quest-ade
Wed Oct 19, 2005 9:02 am
Forum: PDF-Tools SDK V3 (all our PDF 'DLL' libraries V3)
Topic: PDF Base 14 Fonts
Replies: 5
Views: 1688

PDF Base 14 Fonts

Hi, I have the requirement to just use some of the standard PDF base 14 fonts, which I am sure you know are (and I am using Adobe's names here): Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Courier Courier Bold Courier Oblique Courier Bold Oblique Times Roman Times Bold Times It...