Search found 16 matches

by crx
Fri Jan 27, 2017 6:44 am
Forum: PDF-XChange Editor
Topic: Confusing message about form fields, although no fields
Replies: 5
Views: 465

Confusing message about form fields, although no fields

Hello Trackers, our users report about an "issue", when they open a pdf file, which contains a button but not any form fields. They get the following and confusing message: "This document contains fillable form fields. Highlight Form Fiels.". The users mean a button is not a fillable form field. Cou...
by crx
Fri Nov 25, 2016 9:33 am
Forum: PDF-XChange Editor
Topic: Service umRDPService issue after update to 6.0.318.1
Replies: 3
Views: 486

Re: Service umRDPService issue after update to 6.0.318.1

Hello Paul, unfortunately we can't grant you access to our system. But when you need defined, specific informations (like a log file), we can collect them and give it to you. Please tell me when you need some informations. And we have more details about this issue: We've observed, that when the umRD...
by crx
Thu Nov 24, 2016 1:23 pm
Forum: PDF-XChange Editor
Topic: Service umRDPService issue after update to 6.0.318.1
Replies: 3
Views: 486

Service umRDPService issue after update to 6.0.318.1

Hi Trackers, we've installed the last release 6.0.318.1 on our Windows server 2008 R2 (Citrix environment) and we realized, that after the installation of the following Microsoft patches we get problems with the umRDPService. The service get stopped after every reboot. KB 3115120 KB 3118378 KB 31183...
by crx
Mon Oct 24, 2016 6:01 am
Forum: PDF-XChange Editor
Topic: PDF document opens at the second page
Replies: 1
Views: 348

PDF document opens at the second page

Hi Trackers, our users reported an issue, that a pdf document "always" opens at the second page, although under File => Document Properties =>Initial View[sidebar]=>Open to page is set to 1 . The behavior seems to appear in the last both versions of PDF-XChange Editor Plus 6.0 (build 317.1 and 318.1...
by crx
Fri Jun 03, 2016 10:11 am
Forum: PDF-XChange Editor
Topic: File Explorer crashes - when searching for files - 6.0.317.1
Replies: 22
Views: 1939

Re: File Explorer crashes - when searching for files - 6.0.3

Hello Stefan, we've tested it. The issue seems to be solved, we have no more crashes. Thank you and the guys in the background for your great help. Should we now wait for a regular Tracker software update or make a hot fix by our own software packaging deployment (inplace replacement)? "The preview ...
by crx
Fri Jun 03, 2016 4:45 am
Forum: PDF-XChange Editor
Topic: File Explorer crashes - when searching for files - 6.0.317.1
Replies: 22
Views: 1939

Re: File Explorer crashes - when searching for files - 6.0.3

Hello Stefan, yes, the email address is the correct one. Please send me the new version of your shell extensions - we will try them. Plan B: We plan as an alternative solution to deploy the x86 version on our servers. Unfortunately we found also there a problem. We use in our environment the Microso...
by crx
Thu Jun 02, 2016 4:42 am
Forum: PDF-XChange Editor
Topic: File Explorer crashes - when searching for files - 6.0.317.1
Replies: 22
Views: 1939

Re: File Explorer crashes - when searching for files - 6.0.3

Hello Stefan, sorry but a remote session to our system is not possible. We have no connection to the internet. But we know now, that the issue appears only by network mapped drives (in our case dfs mapped drives). When we use a "normal" drive for the search, i.e. C:\, all things works good. When you...
by crx
Tue May 31, 2016 7:44 am
Forum: PDF-XChange Editor
Topic: File Explorer crashes - when searching for files - 6.0.317.1
Replies: 22
Views: 1939

File Explorer crashes - when searching for files - 6.0.317.1

Hello Trackers, we plan the rollout for the new PDF-XChange Editor Version 6.0.317.1. So at first we have installed it on a Windows Server 2008R2 with latest Microsoft fixes and system updates. After that we've observed, when we are using the windows file explorer for file search that the explorer c...
by crx
Thu Mar 31, 2016 6:35 am
Forum: PDF-Tools
Topic: Language support in PDF-Tools 6 SOLVED
Replies: 8
Views: 2198

Language support in PDF-Tools 6 SOLVED

Hello Trackers, I have an issue by switching the GUI language of the new PDF-Tools 6 from default english to german. If I try to switch the language to german under the preferences menu, only this preferences dialog window changes to german but not the main window with all offered tools. That window...
by crx
Sat May 09, 2015 2:46 pm
Forum: PDF-XChange Editor
Topic: Change default form saving from xfdf to fdf
Replies: 3
Views: 728

Re: Change default form saving from xfdf to fdf

Hi Stefan, we use the PDF-XChange Editor version 5.5 (build 312.1) with german language settings on Windows 7 32bit with SP1. Before I post our corporate internal formular I thought I try to reproduce the behavior and create own formular and test it again. There is really something wrong with fdf an...
by crx
Wed May 06, 2015 8:30 am
Forum: PDF-XChange Editor
Topic: Change default form saving from xfdf to fdf
Replies: 3
Views: 728

Change default form saving from xfdf to fdf

Hello, is there a way to change the default form saving (export) format from xfdf to fdf. We need it to change for all users in our company, so that the best solution would be to change it over the registry or other settings/customization file. The Problem with xfdf is, that this format does not con...
by crx
Thu Jul 25, 2013 12:30 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Hide the serial number
Replies: 5
Views: 2359

Re: Hide the serial number

Thank you Stefan for the hint.

regards
crx
by crx
Thu Jul 25, 2013 11:45 am
Forum: PDF-XChange Viewer (End Users)
Topic: Hide the serial number
Replies: 5
Views: 2359

Hide the serial number

Hi,

is there a way to hide the serial number of our license (Menu: Help | Enter Serial Key | Registration) . Every user in the company can read the key and we can't prevent this.

regards
crx
by crx
Thu Jul 18, 2013 10:00 am
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with links in PDF-X Change Viewer Pro
Replies: 5
Views: 1064

Re: Problem with links in PDF-X Change Viewer Pro

Hi Stefan, your proposition to change the view-mode from "continuous" to "single page" solves my problem a little bit. But when I compare both of the applications - Adobe Reader X with Pdf XChange - the Adobe Reader only seems to work properly with both settings: "single mode" and "continuouse". Is ...
by crx
Mon Jul 15, 2013 12:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with links in PDF-X Change Viewer Pro
Replies: 5
Views: 1064

Re: Problem with links in PDF-X Change Viewer Pro

Hello Stefan, thank you for your help. I have changed the page layout to "single page" and the link jumps to correct page - thank you :-) But now I realized that my page will be not displayed complete at the top. Some header area disappear and I have to scroll up again to see the top of my page. I f...
by crx
Mon Jul 15, 2013 9:46 am
Forum: PDF-XChange Viewer (End Users)
Topic: Problem with links in PDF-X Change Viewer Pro
Replies: 5
Views: 1064

Problem with links in PDF-X Change Viewer Pro

Hello, I have the following problem with links in PDF-X Change Viewer Pro (2.5 Build 211 and earlier): When I use a PDF document with an embeded link [i.e. to page 8], the click on it jumps always on the next page [i.e. to page 9]. Why? If I "Fix up" (under Link properties), the problem seems to be ...