Search found 6738 matches

by Will - Tracker Supp
Sat Sep 21, 2019 8:38 pm
Forum: PDF-XChange Print Drivers
Topic: Embed all fonts
Replies: 2
Views: 11

Re: Embed all fonts

Hi Jürgen,

Thanks for the post - If you make this change through the Devices and Printers section of the Control Panel then this setting will stick between sessions of the application.

HTH!
by Will - Tracker Supp
Sun Sep 15, 2019 7:44 pm
Forum: PDF-XChange Editor
Topic: Merge pdf files
Replies: 7
Views: 299

Re: Merge pdf files

Hi Noam,

Thanks for the post - If you're trying to merge files, I believe that this is what you're looking for:
image.png
Thanks,
by Will - Tracker Supp
Sat Sep 14, 2019 7:43 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR in portuguese not working - bug
Replies: 5
Views: 339

Re: OCR in portuguese not working - bug

The EOCR should be installed by default, but can only be used as a 30 day trial once any license valid for the Editor is used. After this, you can purchase the EOCR directly via your account.

Cheers,
by Will - Tracker Supp
Fri Sep 13, 2019 8:15 am
Forum: Office2PDF & MS Office Addin
Topic: Outlook Addin creates Error
Replies: 5
Views: 347

Re: Outlook Addin creates Error

Hi Peter,

Thanks for the post - Can you please try build 333 and see if that helps?
http://www.tracker-software.com/downloads

Thanks,
by Will - Tracker Supp
Thu Sep 12, 2019 11:18 am
Forum: PDF-XChange Translators
Topic: Translation into Arabic
Replies: 2
Views: 285

Re: Translation into Arabic

Thanks siSINKa! MFM Dawdeh - We'd love to have you translate to Arabic and, as far as I'm aware, we have no active Arabic translator. The link to download the tools is the same as siSINKa's post. Take a look at this KB article for instructions on its use: https://www.tracker-software.com/knowledgeba...
by Will - Tracker Supp
Thu Sep 12, 2019 10:01 am
Forum: PDF-XChange Viewer (End Users)
Topic: Typewriter tool - sudden new problem SOLVED
Replies: 2
Views: 105

Re: Typewriter tool - sudden new problem SOLVED

Hi Gorlash,

Glad you figured it out :)
by Will - Tracker Supp
Wed Sep 11, 2019 2:23 pm
Forum: PDF-XChange Editor
Topic: Convert pdf to excel with PDF-XChange Editor
Replies: 3
Views: 241

Re: Convert pdf to excel with PDF-XChange Editor

Hi smileofyou,

Thanks for the post - Please see here:
https://help.tracker-software.com/pdfxe8/export_ed.html

Please note that a license for the Editor is required, otherwise the resulting Excel and Word files will be locked for editing.

Thanks,
by Will - Tracker Supp
Wed Sep 11, 2019 12:48 pm
Forum: PDF-XChange Editor
Topic: Editor prints the wrong colours
Replies: 9
Views: 332

Re: Editor prints the wrong colours

Hi Michel,

Thanks for the info. - Can you please try the latest release of the Editor, because I don't have any issues here:
http://www.tracker-software.com/downloads

Thanks,
by Will - Tracker Supp
Wed Sep 11, 2019 10:31 am
Forum: Editor plugins
Topic: PDF-XChange Office plugin throws an error
Replies: 5
Views: 240

Re: PDF-XChange Office plugin throws an error

Hi Throw_Away, That's correct and as expected. As I mentioned, you can try the steps in the link in my last post, but they're not 100% effective. We're also aware (and in total agreement) that downgrading the OS is not even a good workaround, let alone solution. We're still looking to see what we ca...
by Will - Tracker Supp
Wed Sep 11, 2019 10:04 am
Forum: Editor plugins
Topic: PDF-XChange Office plugin throws an error
Replies: 5
Views: 240

Re: PDF-XChange Office plugin throws an error

Hi Throw_Away, 1809 is the last known working build of Windows. In some instances, these instructions may help: https://tencomputer.com/cant-find-the-name-of-intel-icd-opengl-driver/ If you have on-board graphics and a secondary graphics card (e.g. PCI/PCIe) then you can try switching to the other c...
by Will - Tracker Supp
Wed Sep 11, 2019 9:47 am
Forum: PDF-XChange Editor
Topic: Minor Font Format Change Causing Paragraph Justification Woes
Replies: 31
Views: 564

Re: Minor Font Format Change Causing Paragraph Justification Woes

Hi Mark, No worries for the ticket! And thanks for the link to the leading definition. Leading is still the technical term (insofar as I'm aware anyway, and I'm 26 :wink: ), but many apps tend to call it spacing to simplify the terms for non-technical users. I'm not sure that they're exactly identic...
by Will - Tracker Supp
Tue Sep 10, 2019 1:45 pm
Forum: PDF-XChange Editor
Topic: A question
Replies: 3
Views: 97

Re: A question

:)
by Will - Tracker Supp
Mon Sep 09, 2019 3:24 pm
Forum: PDF-XChange Translators
Topic: Where can I find XCShellExt plugin menus?
Replies: 9
Views: 93

Re: Where can I find XCShellExt plugin menus?

Hi Logilink,

As I understand, this should just change when the Editor's UI language is changed under File --> Preferences --> Languages. Given that there is the language issue mentioned previously, you will not be able to preview the results of your translations in this build.

Thanks,
by Will - Tracker Supp
Mon Sep 09, 2019 3:03 pm
Forum: PDF-XChange Translators
Topic: Where can I find XCShellExt plugin menus?
Replies: 9
Views: 93

Re: Where can I find XCShellExt plugin menus?

Hi Logilink,

If that's the case, then I'm afraid that my original comment stands and this will be fixed soon.

Thanks,
by Will - Tracker Supp
Mon Sep 09, 2019 2:40 pm
Forum: PDF-XChange Translators
Topic: Where can I find XCShellExt plugin menus?
Replies: 9
Views: 93

Re: Where can I find XCShellExt plugin menus?

Hi Logilink, Thanks for the post - I've been informed that this should be handled by the Editor's settings, but is suffering the same language issue as the other apps. As per my other post, this should be fixed in the next build, today or tomorrow. **Edit** Apologies - The person whom informed me of...
by Will - Tracker Supp
Mon Sep 09, 2019 2:17 pm
Forum: Editor plugins
Topic: How to change language of pdfSaver and TrackerUpdate
Replies: 3
Views: 52

Re: How to change language of pdfSaver and TrackerUpdate

Hi Logilink:

This would be the issue I mentioned here:
but there is currently an issue that we intend to release a fix for, today or tomorrow, with regards to language availability.
This will be fixed in the next couple of days.

Apologies for the inconvenience!
by Will - Tracker Supp
Mon Sep 09, 2019 2:15 pm
Forum: PDF-XChange Translators
Topic: Imporvements to the "Language Support Website"
Replies: 1
Views: 37

Re: Imporvements to the "Language Support Website"

Hi Mike,

Thanks for the post - I've passed these along for consideration.

Cheers,
by Will - Tracker Supp
Mon Sep 09, 2019 2:14 pm
Forum: PDF-XChange Editor
Topic: Tool Label on Cursor
Replies: 3
Views: 103

Re: Tool Label on Cursor

Hi tomasso mortgage, Thanks for the post - I'm afraid that there isn't any way to turn this off and this is not likely to change. This was added by popular request, in order to show a preview of the text position for better placement. Adding options for things like this is what would be called bloat...
by Will - Tracker Supp
Mon Sep 09, 2019 2:13 pm
Forum: PDF-XChange Translators
Topic: Translation Tool Feature Request: Open files from Explorer
Replies: 13
Views: 4469

Re: Translation Tool Feature Request: Open files from Explorer

Hi Logilink,

The originals should still be in the Translation Tools folders. If not, you can download a separate instance of the Translation Tools and use the *.xcl files from there.

Thanks,
by Will - Tracker Supp
Mon Sep 09, 2019 8:50 am
Forum: Editor plugins
Topic: How to change language of pdfSaver and TrackerUpdate
Replies: 3
Views: 52

Re: How to change language of pdfSaver and TrackerUpdate

Hi Logilink, Thanks for the post - The pdfSaver's UI language should be changed through the printer's settings (Control Panel --> --> Devices and Printers --> Printing Preferences), but there is currently an issue that we intend to release a fix for, today or tomorrow, with regards to language avail...
by Will - Tracker Supp
Mon Sep 09, 2019 8:18 am
Forum: PDF-XChange Editor
Topic: Stamp automatically resizing (Width)
Replies: 1
Views: 72

Re: Stamp automatically resizing (Width)

Hi Eddie,

Thanks for the post - Is it possible to upload the Stamp collection (Program Files\Tracker Software\PDFX Editor\Stamps or %appdata%\Tracker Software\PDFX Editor\Stamps)? Alternately, you can send it to support@tracker-software.com with a link back to this topic for reference.

Thanks,
by Will - Tracker Supp
Mon Sep 09, 2019 7:34 am
Forum: PDF-XChange Editor
Topic: Colors: Code -> Name?
Replies: 5
Views: 360

Re: Colors: Code -> Name?

Hi Dennis, Re-ordering might be possible and we can certainly forward that along as a feature request, but renaming these colours will not be possible. The names are the hexadecimal code for the colours and even a slight change of the value is an entirely different colour and should be displayed sep...
by Will - Tracker Supp
Mon Sep 09, 2019 7:31 am
Forum: PDF-XChange Viewer (End Users)
Topic: Issue with selection of text
Replies: 3
Views: 40

Re: Issue with selection of text

Hi Prakash, Thanks for the Post - as per my email to you: The Viewer is quite old and no longer supported as it was replaced by the Editor. Please download and test the Editor: http://www.tracker-software.com/downloads If that doesn't help, please send the file that you're seeing this with? Thanks,
by Will - Tracker Supp
Sun Sep 08, 2019 10:02 pm
Forum: PDF-XChange Editor
Topic: PrintAll - Ghosted
Replies: 1
Views: 65

Re: PrintAll - Ghosted

Hi MisterBobTheTomato, Thanks for the post - The PrintAll is a placeholder for a feature that has yet to be implemented, which is why it's greyed out and not yet available on the standard toolbar. For those others looking, please see this thread for a workaround: https://forum.tracker-software.com/v...
by Will - Tracker Supp
Sun Sep 08, 2019 10:01 pm
Forum: PDF-XChange Editor
Topic: Print all open files
Replies: 15
Views: 2519

Re: Print all open files

Hi misterbobthetomato, Thanks for the post - Stefan's original reply (second post in this thread) is still the correct script. Scripts should always continue working between versions, as we keep our JavaScript API compatible with the Adobe JavaScript API and any changes would go against the industry...
by Will - Tracker Supp
Sun Sep 08, 2019 9:24 pm
Forum: PDF-XChange Editor
Topic: Screenshot tool doesn't work
Replies: 2
Views: 76

Re: Screenshot tool doesn't work

Glad to hear you got it sorted :D
by Will - Tracker Supp
Fri Sep 06, 2019 10:17 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: bug(high_accuracy): OCR layer area
Replies: 9
Views: 148

Re: bug(high_accuracy): OCR layer area

Hi Sasha, Thanks for that - While there is definitely and absolutely a bug in the Tesseract engine itself, a change in the results does strongly suggest an issue in our software (unless the Tesseract libraries have changed and I'm not aware). Is there any difference at all in your OCR settings betwe...
by Will - Tracker Supp
Fri Sep 06, 2019 8:34 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: bug(high_accuracy): OCR layer area
Replies: 9
Views: 148

Re: bug(high_accuracy): OCR layer area

Hi Sasha,

That's not quite correct.
  1. Version 7 = Tesseract Engine only :: We did not have the Enhanced OCR in Version 7
  2. Version 8 default, free OCR engine = Tesseract; Enhanced OCR = Lead Tools SDK (free for 30 days with any license valid for the Editor)
Thanks,
by Will - Tracker Supp
Fri Sep 06, 2019 8:31 am
Forum: Network Administrator Support
Topic: SAP inplace viewing of PDF
Replies: 9
Views: 1378

Re: SAP inplace viewing of PDF

Hi Marco,

I'm afraid that we don't have any control over that. The application itself chooses whether it will use a preview handler, ActiveX Control, NPAPI plugin, etc.. It may be possible to set the SAP app to use a preview handler, but we couldn't advise on how that might be possible.

Thanks,
by Will - Tracker Supp
Fri Sep 06, 2019 7:37 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: bug(high_accuracy): OCR layer area
Replies: 9
Views: 148

Re: bug(high_accuracy): OCR layer area

Hi Sasha, That's correct and the current release still uses the Tesseract engine for the free, default OCR. The Enhanced OCR licenses Lead Tools' technology. If you have a valid license with active maintenance, for the Editor, then you can try the Enhanced OCR for 30 days. You can switch under File ...
by Will - Tracker Supp
Thu Sep 05, 2019 2:47 pm
Forum: Network Administrator Support
Topic: SAP inplace viewing of PDF
Replies: 9
Views: 1378

Re: SAP inplace viewing of PDF

Hi mar_co,

Thanks for that - This appears to be because the SAP app is using our embedded application (likely through our browser plugin), rather than our preview handler. Please try F8 and F9 while cursor focus is within our control, and see if that hides the menus.

Thanks,
by Will - Tracker Supp
Thu Sep 05, 2019 2:45 pm
Forum: PDF-XChange Editor
Topic: Tracker PDF-Xchange Editor Version Differences - query
Replies: 7
Views: 432

Re: Tracker PDF-Xchange Editor Version Differences - query

Hi JNDallace,

Sasha is referring to the drop-down menu here:
image.png
HTH!
by Will - Tracker Supp
Thu Sep 05, 2019 10:14 am
Forum: Network Administrator Support
Topic: SAP inplace viewing of PDF
Replies: 9
Views: 1378

Re: SAP inplace viewing of PDF

Hi Marco,

Can you send a screen-shot of what you're looking to remove?

Thanks,
by Will - Tracker Supp
Thu Sep 05, 2019 7:53 am
Forum: PDF-XChange Editor
Topic: Convert to Black and White (or print in B/W)
Replies: 14
Views: 228

Re: Convert to Black and White (or print in B/W)

Thanks Timur - that's a good tip! :)
by Will - Tracker Supp
Wed Sep 04, 2019 11:49 am
Forum: PDF-XChange Editor
Topic: Copy text without new line + carriage return
Replies: 11
Views: 792

Re: Copy text without new line + carriage return

Thanks Timur, I'm sure others will find that useful! :)
by Will - Tracker Supp
Wed Sep 04, 2019 11:48 am
Forum: PDF-XChange Editor
Topic: Find and replace text function?
Replies: 28
Views: 1854

Re: Find and replace text function?

Hi OVG,

I agree with you there and suspect that the official policy would be the same as with JS, as you mentioned, should this be implemented.

Cheers,
by Will - Tracker Supp
Wed Sep 04, 2019 11:46 am
Forum: PDF-XChange Editor
Topic: Fast Search Using Index
Replies: 42
Views: 3654

Re: Fast Search Using Index

Hi Timur, We have a very limited set of resources available to us and, based on what we deal with day-to-day, this simply cannot be considered a high priority. Were it a simple thing to implement, we would give it a high priority and implement it because we do definitely see the value in the feature...
by Will - Tracker Supp
Wed Sep 04, 2019 11:46 am
Forum: PDF-XChange Editor
Topic: Not active icons
Replies: 1
Views: 50

Re: Not active icons

Hi Deon12,

Thanks for the post - Please check that the document isn't secured under File --> Document Properties --> Security. Please also make sure that the document hasn't been signed under View --> Panes --> Signatures Pane.

Thanks,
by Will - Tracker Supp
Wed Sep 04, 2019 10:36 am
Forum: PDF-XChange Editor
Topic: Fast Search Using Index
Replies: 42
Views: 3654

Re: Fast Search Using Index

Hi Timur,

I'm afraid that there's no news here. This feature is quite complex and we've had much higher priority items to attend. I'll ask if the dev team have anything for us, but I suspect they won't at this time.

Thanks,
by Will - Tracker Supp
Mon Sep 02, 2019 2:34 pm
Forum: PDF-XChange Editor
Topic: No instructions locatable for inserting U3D into PDF
Replies: 5
Views: 191

Re: No instructions locatable for inserting U3D into PDF

Hi Angel,

I've been off for a week and missed the internal meeting about the new features, but from what I can see this seems to be a free feature.

Glad you're happy with it! :D