Search found 6472 matches

by Will - Tracker Supp
Thu May 30, 2019 11:34 am
Forum: PDF-XChange Editor
Topic: Can PDFXChange Editor generate and embed PDF pages thumnails?
Replies: 7
Views: 103

Re: Can PDFXChange Editor generate and embed PDF pages thumnails?

Hi hlhp, Thanks for the post - I'm not sure what you mean by generate and embed thumbnails. Thumbnails in a PDF refer to a small preview of the pages of the document: image.png If so, we pre-render a number of thumbnails before and after those visible in the pane for faster loading, meaning that the...
by Will - Tracker Supp
Thu May 30, 2019 9:39 am
Forum: PDF-XChange Editor
Topic: Signature Prints with Black Background
Replies: 7
Views: 57

Re: Signature Prints with Black Background

Hi JBouchard1,

Thanks for the post - Can you please send a screen-shot of Help --> About and provide a sample document? If you don't want to upload directly here, then you can send them to support@tracker-software.com with a link back to this topic as a reference.

Cheers,
by Will - Tracker Supp
Thu May 30, 2019 9:38 am
Forum: PDF-XChange Editor
Topic: PDFXChange Editor Pen delay
Replies: 19
Views: 806

Re: PDFXChange Editor Pen delay

Hi frankiea, Thanks for the post - We currently have a pre-release build that we're asking users to test, should they be facing this issue, as it's not something that we can fully test locally. If you're interested in testing this release then please contact support@tracker-software.com directly. Th...
by Will - Tracker Supp
Thu May 30, 2019 9:36 am
Forum: PDF-XChange Editor
Topic: Search and Highlight - Need option to choose the font Name and size
Replies: 3
Views: 75

Re: Search and Highlight - Need option to choose the font Name and size

Hi Hafeesh,

I'm afraid we really cannot give any estimate at this time, but it is considered high priority as it is highly requested.

Thanks,
by Will - Tracker Supp
Thu May 30, 2019 8:57 am
Forum: PDF-XChange Editor
Topic: Editor Word plugin
Replies: 7
Views: 92

Re: Editor Word plugin

Glad to hear that, François. I'll see if a note can be added as you suggest.

Cheers,
by Will - Tracker Supp
Thu May 30, 2019 8:56 am
Forum: PDF-XChange Viewer (End Users)
Topic: Icon fresh up?
Replies: 5
Views: 98

Re: Icon fresh up?

Hi Puffolino,

Thanks for the understanding!
by Will - Tracker Supp
Wed May 29, 2019 3:02 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Icon fresh up?
Replies: 5
Views: 98

Re: Icon fresh up?

Hi Puffolino, I've had to check this with the CEO, and I'm afraid that I have to advise that modifying the application as you have is a violation of our End User License Agreement and, as such, is a violation of the law. This is something that you could potentially be held legally accountable for, a...
by Will - Tracker Supp
Wed May 29, 2019 1:23 pm
Forum: PDF-XChange Editor
Topic: Editor Word plugin
Replies: 7
Views: 92

Re: Editor Word plugin

Hi François,

Thanks for those - This is working correctly for us here. Can you please try printing to the XChange Standard printer and advise on the results?

Thanks,
by Will - Tracker Supp
Tue May 28, 2019 3:04 pm
Forum: PDF-XChange Editor
Topic: Transfer Custom Style Pallette
Replies: 3
Views: 51

Re: Transfer Custom Style Pallette

Hi Xavier, This is stored in multiple places within the registry. This settings file (to simplify) essentially collects those entries into a single file. This *.xces file can be deployed to multiple users at once just the same as a registry key. Please take a look at our systems administration guide...
by Will - Tracker Supp
Tue May 28, 2019 2:44 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor 7.0 328.1 How to insert pages in filename order
Replies: 5
Views: 94

Re: PDF-XChange Editor 7.0 328.1 How to insert pages in filename order

Hi Djo,

Please use the feature mentioned in my previous post. As mentioned above, this isn't something that we or any other application controls and is determined by Windows.

Thanks,
by Will - Tracker Supp
Tue May 28, 2019 10:59 am
Forum: PDF-XChange Print Drivers
Topic: Lite 8: GDI versus XPS - same result? SOLVED
Replies: 6
Views: 113

Re: Lite 8: GDI versus XPS - same result? SOLVED

Awesome, thanks for letting us know! :D
by Will - Tracker Supp
Tue May 28, 2019 10:58 am
Forum: PDF-XChange Editor
Topic: Weird bug with position in alt + tab list.
Replies: 10
Views: 258

Re: Weird bug with position in alt + tab list.

Hi Avada,

It's not that we're meeting it with disinterest, it's that if we cannot reliably reproduce it, and then cannot pin it down to a fault in our application, we cannot fix the issue.

Until we're able to reproduce this here, in the latest release, our hands are tied.
by Will - Tracker Supp
Tue May 28, 2019 10:57 am
Forum: PDF-XChange Editor
Topic: Transfer Custom Style Pallette
Replies: 3
Views: 51

Re: Transfer Custom Style Pallette

Hi Xavier,

Thanks for the email - You can export your custom styles via File --> Manage Settings --> Export Settings.

HTH!
by Will - Tracker Supp
Tue May 28, 2019 10:22 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: No target language shown in the drop-down list
Replies: 5
Views: 104

Re: No target language shown in the drop-down list

Hi Motai, I'm afraid that we don't have stand alone installers for these, as they are not our language packs, but are provided by Lead Tools (we license their technology for the Enhanced OCR). Are you running a firewall? If so, please try temporarily disabling it, or allow download access as we have...
by Will - Tracker Supp
Tue May 28, 2019 10:20 am
Forum: PDF-XChange Editor
Topic: Editor Word plugin
Replies: 7
Views: 92

Re: Editor Word plugin

Hi François,

Thanks for the post - Can you please send a sample Word document and the resulting PDF?

Thanks,
by Will - Tracker Supp
Tue May 28, 2019 9:27 am
Forum: PDF-XChange Editor
Topic: Transfer Custom Style Pallette
Replies: 1
Views: 26

Re: Transfer Custom Style Pallette

Hi Xavier,

Thanks for the post - Please see here:
https://www.tracker-software.com/knowle ... ers-to-use

HTH!
by Will - Tracker Supp
Tue May 28, 2019 8:41 am
Forum: PDF-XChange Editor
Topic: Weird bug with position in alt + tab list.
Replies: 10
Views: 258

Re: Weird bug with position in alt + tab list.

Hi Avada,

Not ticket was made for this, but I'm no longer able to reproduce this here, with Version 8. Do you still have the same issue with V8? If you do, can you please send a short video for us to forward along.

Thanks,
by Will - Tracker Supp
Tue May 28, 2019 8:37 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: No target language shown in the drop-down list
Replies: 5
Views: 104

Re: No target language shown in the drop-down list

Hi Motai,

Thanks for the post - The installer that you are using installs the language files for the standard OCR, and you are using the Enhanced OCR. Please use this button to add languages for the Enhanced OCR:
image.png
image.png (141.09 KiB) Viewed 84 times
Thanks,
by Will - Tracker Supp
Tue May 28, 2019 8:36 am
Forum: PDF-XChange Print Drivers
Topic: Lite 8: GDI versus XPS - same result? SOLVED
Replies: 6
Views: 113

Re: Lite 8: GDI versus XPS - same result? SOLVED

Hi Peter,

We've been trying to reproduce this here but can't. Can you advise on what application you're printing from and whether you are manually setting the print engine to XPS, or if you're using the Auto mode?

Thanks,
by Will - Tracker Supp
Sat May 25, 2019 6:38 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Icon fresh up?
Replies: 5
Views: 98

Re: Icon fresh up?

Hi Puffolino, Thanks for the post - I'm afraid that this isn't possible. The Viewer isn't receiving any further updates and there is no way to use the Editor's icons in the Viewer. Given that we're no longer developing the Viewer, I'm afraid that this isn't something that we'll add; refactoring a UI...
by Will - Tracker Supp
Fri May 24, 2019 9:43 am
Forum: Editor plugins
Topic: Error in PowerPoint when using "In PDF umwandeln"
Replies: 3
Views: 84

Re: Error in PowerPoint when using "In PDF umwandeln"

Hi Andibat,

Thanks for the post - Can you please advise on whether or not you see this in e.g. MS Word?

Thanks,
by Will - Tracker Supp
Fri May 24, 2019 9:36 am
Forum: PDF-XChange Print Drivers
Topic: Lite 8: GDI versus XPS - same result? SOLVED
Replies: 6
Views: 113

Re: Lite 8: GDI versus XPS - same result? SOLVED

My apologies Peter, I didn't catch that. I'll pass that along!

Cheers,
by Will - Tracker Supp
Thu May 23, 2019 3:28 pm
Forum: PDF-XChange Editor
Topic: Changing from landscape to portrait
Replies: 1
Views: 50

Re: Changing from landscape to portrait

Hi ylefeah,

Thanks for the post - Please see here:
https://help.tracker-software.com/pdfxe ... es_ed.html

HTH!
by Will - Tracker Supp
Thu May 23, 2019 3:26 pm
Forum: PDF-XChange Print Drivers
Topic: Lite 8: GDI versus XPS - same result? SOLVED
Replies: 6
Views: 113

Re: Lite 8: GDI versus XPS - same result? SOLVED

Hi Peter, Thanks for the post - There are so many variables at play that it's impossible to give a definite and universal answer. Sometimes the two engines will give identical results (in an ideal world) and at other times there will be slight differences as the two engines handle certain data diffe...
by Will - Tracker Supp
Thu May 23, 2019 7:58 am
Forum: PDF-XChange Editor
Topic: Multiple file conversion
Replies: 1
Views: 41

Re: Multiple file conversion

Hi zidarap, Thanks for the post - File --> New Document From Image File(s) will allow you to add multiple images and create a single document from them. You can also use the Combine Files option. If you want to convert multiple image files to separate PDF's, then you would need to use PDF-Tools, whi...
by Will - Tracker Supp
Thu May 23, 2019 7:55 am
Forum: Office2PDF & MS Office Addin
Topic: Unwanted Link Borders Showing When Printing from Word
Replies: 1
Views: 60

Re: Unwanted Link Borders Showing When Printing from Word

Hi Mark,

Thanks for the post - Can you please supply the actual PDF created with these borders?

Thanks,
by Will - Tracker Supp
Thu May 23, 2019 7:52 am
Forum: PDF-XChange Editor
Topic: ACSM Files
Replies: 3
Views: 292

Re: ACSM Files

:D
by Will - Tracker Supp
Wed May 22, 2019 2:40 pm
Forum: PDF-XChange Editor
Topic: remotely move license
Replies: 1
Views: 45

Re: remotely move license

Hi poven,

Thanks for the post - We cannot deal with licensing issues over the forums, so please contact us directly at support@tracker-software.com.

Thanks,
by Will - Tracker Supp
Wed May 22, 2019 11:13 am
Forum: PDF-XChange Editor
Topic: Feature Request SOLVED
Replies: 13
Views: 1281

Re: Feature Request SOLVED

Hi Jim,

This would be implemented within the script inside the stamp itself. You would simply set the counter variable to 0, after 'x' number of increments.

Thanks,
by Will - Tracker Supp
Wed May 22, 2019 9:51 am
Forum: PDF-XChange Editor
Topic: No instructions locatable for inserting U3D into PDF
Replies: 1
Views: 45

Re: No instructions locatable for inserting U3D into PDF

Hi ArchPrime,

Thanks for the post - Currently we only support the viewing of U3D files, but cannot insert 3D media into the file.

Thanks,
by Will - Tracker Supp
Tue May 21, 2019 2:21 pm
Forum: PDF-XChange Editor
Topic: suddenly can not save files, V7.0 om windows 10
Replies: 3
Views: 89

Re: suddenly can not save files, V7.0 om windows 10

Hi playmobilm,

Thanks for that - Can you please provide details of the environment and setup (e.g. is this a terminal server or VDI environment?)?

Thanks,
by Will - Tracker Supp
Tue May 21, 2019 10:10 am
Forum: PDF-XChange Editor
Topic: Explorer crash with Preview panel of PDF
Replies: 5
Views: 240

Re: Explorer crash with Preview panel of PDF

Hi Julien,

Can you please send a screen-shot of XCShInfoSetup.exe (double click to run and send a screen-shot of what you see) which can be found under C:\Program Files\Tracker Software\Shell Extensions?

Thanks,
by Will - Tracker Supp
Tue May 21, 2019 9:58 am
Forum: PDF-XChange Editor
Topic: Feature request: insert page/insert blank page after actual page SOLVED
Replies: 3
Views: 172

Re: Feature request: insert page/insert blank page after actual page SOLVED

Hi lindermman,

No worries!

I'm afraid not at this time. I can certainly pass the suggestion along for consideration though :)
by Will - Tracker Supp
Mon May 20, 2019 3:15 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor 7.0 328.1 How to insert pages in filename order
Replies: 5
Views: 94

Re: PDF-XChange Editor 7.0 328.1 How to insert pages in filename order

Hi Nonnie,

Please the File --> New Document --> Combine Files feature and that should be what you need.

HTH!
by Will - Tracker Supp
Mon May 20, 2019 1:38 pm
Forum: PDF-XChange Editor
Topic: Feature request: insert page/insert blank page after actual page SOLVED
Replies: 3
Views: 172

Re: Feature request: insert page/insert blank page after actual page SOLVED

Hi lindermman,

Thanks for the post - If you right click a page in the Thumbnails Pane (Ctrl + T) then use the Insert Pages feature from there, this will default to the page selected in the Thumbnails Pane. Would this be an acceptable workaround?

Cheers,
by Will - Tracker Supp
Mon May 20, 2019 11:21 am
Forum: PDF-XChange Editor
Topic: Convert color PDF to b/w or grey-scale?
Replies: 3
Views: 85

Re: Convert color PDF to b/w or grey-scale?

Hi Michael,

Thanks for the post - This is available in the latest release:
image.png
https://help.tracker-software.com/pdfxe ... rs_ed.html

HTH!
by Will - Tracker Supp
Mon May 20, 2019 10:09 am
Forum: PDF-XChange Editor
Topic: ACSM Files
Replies: 3
Views: 292

Re: ACSM Files

Hi SW,

Thanks for the post - I'm afraid not. This appears to be a proprietary format and the details are not available to us to implement support. Unfortunately we cannot support these files unless/until this changes.

Thanks,
by Will - Tracker Supp
Mon May 20, 2019 10:07 am
Forum: PDF-XChange Editor
Topic: 3D PDF causes XChange Editor to crash
Replies: 30
Views: 1572

Re: 3D PDF causes XChange Editor to crash

Hi RA1981,

Thanks for the post - Please do send a sample file, if at all possible. If you don't want to upload here (it's publicly available), please send to support@tracker-software.com with a link back to this topic for reference.

Thanks,
by Will - Tracker Supp
Mon May 20, 2019 9:40 am
Forum: PDF-XChange Editor
Topic: suddenly can not save files, V7.0 om windows 10
Replies: 3
Views: 89

Re: suddenly can not save files, V7.0 om windows 10

Hi playmobilm, Thanks for the post - Are you saving from within the installed Editor, or from the Editor's plugin for Internet Explorer? If the latter, this is usually because Protected Mode is enabled. When protected Mode is enabled, IE creates a virtual directory structure that mimics the actual s...
by Will - Tracker Supp
Sun May 19, 2019 8:32 pm
Forum: PDF-XChange Editor
Topic: Overview Free / Licensed Features available as table?
Replies: 2
Views: 280

Re: Overview Free / Licensed Features available as table?

Hi guys! Thanks Lev :) @Ralf - I'm afraid that we don't have any detailed table describing all features. This would be entirely unfeasible given the sheer number of features available, which is why no software publishers offer this (that I'm aware of or have ever seen). I can only suggest looking at...
by Will - Tracker Supp
Fri May 17, 2019 2:26 pm
Forum: PDF-XChange Editor
Topic: Issue with saving files in Fedora with PDFXEdit 6 running on Wine
Replies: 16
Views: 1281

Re: Issue with saving files in Fedora with PDFXEdit 6 running on Wine

Hi Arch, Thanks for the post - Given that your issue is with V6, which is quite old, there isn't really anything that we can do here. this appears to work in Ubuntu as you've said, so it's highly possible this was an issue in V6. What are the specific problems that you're facing with V8, that stop y...
by Will - Tracker Supp
Fri May 17, 2019 11:38 am
Forum: PDF-XChange Editor
Topic: 3D PDF - PRC Support
Replies: 3
Views: 1131

Re: 3D PDF - PRC Support

Hi stahladler,

This should be implemented fairly soon; within the next couple builds. I'm afraid that I can't be more specific or definite than that at the moment.

Cheers,
by Will - Tracker Supp
Fri May 17, 2019 7:40 am
Forum: PDF-XChange Editor
Topic: Adobe are threatening to SUE licensed users SOLVED
Replies: 4
Views: 2522

Re: Adobe are threatening to SUE licensed users SOLVED

That's absolutely true, thanks for pointing that out Mike :)
by Will - Tracker Supp
Fri May 17, 2019 7:39 am
Forum: PDF-XChange Editor
Topic: Imperfect update process
Replies: 11
Views: 3135

Re: Imperfect update process

:)