Search found 6755 matches

by Will - Tracker Supp
Sun Oct 13, 2019 9:04 pm
Forum: PDF-XChange Editor
Topic: Searching words in Searchable PDF's using non-English languages
Replies: 7
Views: 49

Re: Searching words in Searchable PDF's using non-English languages

Hi elhanan,

Thanks for the email - This is usually due to a poor quality image in the document that is being OCR'd. Can you please send a sample document?

Thanks,
by Will - Tracker Supp
Sun Oct 06, 2019 9:06 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDFex Vulnerability
Replies: 5
Views: 63

Re: PDFex Vulnerability

Hi Unregistered,

Thanks for the post - This was a vulnerability but was fixed as of build 332. The latest release is build 333:
http://www.tracker-software.com/downloads

Cheers,
by Will - Tracker Supp
Sun Oct 06, 2019 9:00 pm
Forum: PDF-XChange Editor
Topic: How to insert a pdf file
Replies: 7
Views: 71

Re: How to insert a pdf file

Glad to hear you've done it Nils-Olof!

And thanks Lev, was also going suggest that :D
by Will - Tracker Supp
Sun Oct 06, 2019 8:59 pm
Forum: PDF-XChange Editor
Topic: Can't see any layer in the layer pane
Replies: 4
Views: 56

Re: Can't see any layer in the layer pane

Thanks again Lev!

Nils-Olof: Please do attach the sample. Layers are quite a specific thing and it may be that visually it appears as though there are layers, but none have actually been specified.

Thanks,
by Will - Tracker Supp
Sun Oct 06, 2019 8:39 pm
Forum: PDF-XChange Editor
Topic: PDF Xchange restart after selecting another printer
Replies: 3
Views: 65

Re: PDF Xchange restart after selecting another printer

Hi Phoon, Thanks for the post - Can you please try printing specifically from Microsoft Notepad to this printer? Tests with other software are not valid as they may choose to use e.g. PostScript drivers whereas we will normally use the PCL drivers. Notepad also always defaults to PCL, as we do. Than...
by Will - Tracker Supp
Sun Oct 06, 2019 8:29 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Some characters cannot display
Replies: 1
Views: 15

Re: Some characters cannot display

Hi exhentai, Firstly, I've changed your username as it contained thinly veiled expletives. Should this happen again, your account will be banned; swearing (including 'blanked' out words) is not tolerated on our forums, either in posts or in usernames. Secondly, here's what I see in the latest releas...
by Will - Tracker Supp
Sat Oct 05, 2019 8:59 pm
Forum: PDF-XChange Editor
Topic: Print all open files
Replies: 17
Views: 2603

Re: Print all open files

:D
by Will - Tracker Supp
Sat Oct 05, 2019 8:59 pm
Forum: PDF-XChange Editor
Topic: Can't see any layer in the layer pane
Replies: 4
Views: 56

Re: Can't see any layer in the layer pane

Hi Nils-Olof,

I'm not seeing any issue in build 331 or 333:
image.png
Thanks,
by Will - Tracker Supp
Sat Oct 05, 2019 8:58 pm
Forum: PDF-XChange Editor
Topic: Time Calculation
Replies: 2
Views: 37

Re: Time Calculation

Thanks Lev! :D
by Will - Tracker Supp
Sat Oct 05, 2019 8:57 pm
Forum: PDF-XChange Editor
Topic: How to insert a pdf file
Replies: 7
Views: 71

Re: How to insert a pdf file

Hi guys,

Levs correct here - It seems that Insert Pages (Organize Tab) is what you need.

Thanks,
by Will - Tracker Supp
Sun Sep 29, 2019 7:34 pm
Forum: PDF-XChange Editor
Topic: logical page numbers
Replies: 41
Views: 2114

Re: logical page numbers

No worries Mark! I'll try and get some sleep tonight :wink:
by Will - Tracker Supp
Sat Sep 28, 2019 10:51 pm
Forum: PDF-XChange Editor
Topic: logical page numbers
Replies: 41
Views: 2114

Re: logical page numbers

Hi Mark,

You can check the change logs here:
https://www.tracker-software.com/produc ... or/history

For other products, this can be found on their product page.

Cheers,
by Will - Tracker Supp
Sun Sep 22, 2019 8:41 pm
Forum: PDF-XChange Print Drivers
Topic: Embed all fonts
Replies: 3
Views: 48

Re: Embed all fonts

:D
by Will - Tracker Supp
Sat Sep 21, 2019 8:38 pm
Forum: PDF-XChange Print Drivers
Topic: Embed all fonts
Replies: 3
Views: 48

Re: Embed all fonts

Hi Jürgen,

Thanks for the post - If you make this change through the Devices and Printers section of the Control Panel then this setting will stick between sessions of the application.

HTH!
by Will - Tracker Supp
Sun Sep 15, 2019 7:44 pm
Forum: PDF-XChange Editor
Topic: Merge pdf files
Replies: 7
Views: 354

Re: Merge pdf files

Hi Noam,

Thanks for the post - If you're trying to merge files, I believe that this is what you're looking for:
image.png
Thanks,
by Will - Tracker Supp
Sat Sep 14, 2019 7:43 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR in portuguese not working - bug
Replies: 5
Views: 380

Re: OCR in portuguese not working - bug

The EOCR should be installed by default, but can only be used as a 30 day trial once any license valid for the Editor is used. After this, you can purchase the EOCR directly via your account.

Cheers,
by Will - Tracker Supp
Fri Sep 13, 2019 8:15 am
Forum: Office2PDF & MS Office Addin
Topic: Outlook Addin creates Error
Replies: 5
Views: 382

Re: Outlook Addin creates Error

Hi Peter,

Thanks for the post - Can you please try build 333 and see if that helps?
http://www.tracker-software.com/downloads

Thanks,
by Will - Tracker Supp
Thu Sep 12, 2019 11:18 am
Forum: PDF-XChange Translators
Topic: Translation into Arabic
Replies: 2
Views: 312

Re: Translation into Arabic

Thanks siSINKa! MFM Dawdeh - We'd love to have you translate to Arabic and, as far as I'm aware, we have no active Arabic translator. The link to download the tools is the same as siSINKa's post. Take a look at this KB article for instructions on its use: https://www.tracker-software.com/knowledgeba...
by Will - Tracker Supp
Thu Sep 12, 2019 10:01 am
Forum: PDF-XChange Viewer (End Users)
Topic: Typewriter tool - sudden new problem SOLVED
Replies: 2
Views: 121

Re: Typewriter tool - sudden new problem SOLVED

Hi Gorlash,

Glad you figured it out :)
by Will - Tracker Supp
Wed Sep 11, 2019 2:23 pm
Forum: PDF-XChange Editor
Topic: Convert pdf to excel with PDF-XChange Editor
Replies: 3
Views: 273

Re: Convert pdf to excel with PDF-XChange Editor

Hi smileofyou,

Thanks for the post - Please see here:
https://help.tracker-software.com/pdfxe8/export_ed.html

Please note that a license for the Editor is required, otherwise the resulting Excel and Word files will be locked for editing.

Thanks,
by Will - Tracker Supp
Wed Sep 11, 2019 12:48 pm
Forum: PDF-XChange Editor
Topic: Editor prints the wrong colours
Replies: 11
Views: 386

Re: Editor prints the wrong colours

Hi Michel,

Thanks for the info. - Can you please try the latest release of the Editor, because I don't have any issues here:
http://www.tracker-software.com/downloads

Thanks,
by Will - Tracker Supp
Wed Sep 11, 2019 10:31 am
Forum: Editor plugins
Topic: PDF-XChange Office plugin throws an error
Replies: 6
Views: 300

Re: PDF-XChange Office plugin throws an error

Hi Throw_Away, That's correct and as expected. As I mentioned, you can try the steps in the link in my last post, but they're not 100% effective. We're also aware (and in total agreement) that downgrading the OS is not even a good workaround, let alone solution. We're still looking to see what we ca...
by Will - Tracker Supp
Wed Sep 11, 2019 10:04 am
Forum: Editor plugins
Topic: PDF-XChange Office plugin throws an error
Replies: 6
Views: 300

Re: PDF-XChange Office plugin throws an error

Hi Throw_Away, 1809 is the last known working build of Windows. In some instances, these instructions may help: https://tencomputer.com/cant-find-the-name-of-intel-icd-opengl-driver/ If you have on-board graphics and a secondary graphics card (e.g. PCI/PCIe) then you can try switching to the other c...
by Will - Tracker Supp
Wed Sep 11, 2019 9:47 am
Forum: PDF-XChange Editor
Topic: Minor Font Format Change Causing Paragraph Justification Woes
Replies: 45
Views: 824

Re: Minor Font Format Change Causing Paragraph Justification Woes

Hi Mark, No worries for the ticket! And thanks for the link to the leading definition. Leading is still the technical term (insofar as I'm aware anyway, and I'm 26 :wink: ), but many apps tend to call it spacing to simplify the terms for non-technical users. I'm not sure that they're exactly identic...
by Will - Tracker Supp
Tue Sep 10, 2019 1:45 pm
Forum: PDF-XChange Editor
Topic: A question
Replies: 3
Views: 119

Re: A question

:)
by Will - Tracker Supp
Mon Sep 09, 2019 3:24 pm
Forum: PDF-XChange Translators
Topic: Where can I find XCShellExt plugin menus?
Replies: 9
Views: 135

Re: Where can I find XCShellExt plugin menus?

Hi Logilink,

As I understand, this should just change when the Editor's UI language is changed under File --> Preferences --> Languages. Given that there is the language issue mentioned previously, you will not be able to preview the results of your translations in this build.

Thanks,
by Will - Tracker Supp
Mon Sep 09, 2019 3:03 pm
Forum: PDF-XChange Translators
Topic: Where can I find XCShellExt plugin menus?
Replies: 9
Views: 135

Re: Where can I find XCShellExt plugin menus?

Hi Logilink,

If that's the case, then I'm afraid that my original comment stands and this will be fixed soon.

Thanks,
by Will - Tracker Supp
Mon Sep 09, 2019 2:40 pm
Forum: PDF-XChange Translators
Topic: Where can I find XCShellExt plugin menus?
Replies: 9
Views: 135

Re: Where can I find XCShellExt plugin menus?

Hi Logilink, Thanks for the post - I've been informed that this should be handled by the Editor's settings, but is suffering the same language issue as the other apps. As per my other post, this should be fixed in the next build, today or tomorrow. **Edit** Apologies - The person whom informed me of...
by Will - Tracker Supp
Mon Sep 09, 2019 2:17 pm
Forum: Editor plugins
Topic: How to change language of pdfSaver and TrackerUpdate
Replies: 3
Views: 78

Re: How to change language of pdfSaver and TrackerUpdate

Hi Logilink:

This would be the issue I mentioned here:
but there is currently an issue that we intend to release a fix for, today or tomorrow, with regards to language availability.
This will be fixed in the next couple of days.

Apologies for the inconvenience!
by Will - Tracker Supp
Mon Sep 09, 2019 2:15 pm
Forum: PDF-XChange Translators
Topic: Imporvements to the "Language Support Website"
Replies: 1
Views: 48

Re: Imporvements to the "Language Support Website"

Hi Mike,

Thanks for the post - I've passed these along for consideration.

Cheers,
by Will - Tracker Supp
Mon Sep 09, 2019 2:14 pm
Forum: PDF-XChange Editor
Topic: Tool Label on Cursor
Replies: 3
Views: 120

Re: Tool Label on Cursor

Hi tomasso mortgage, Thanks for the post - I'm afraid that there isn't any way to turn this off and this is not likely to change. This was added by popular request, in order to show a preview of the text position for better placement. Adding options for things like this is what would be called bloat...
by Will - Tracker Supp
Mon Sep 09, 2019 2:13 pm
Forum: PDF-XChange Translators
Topic: Translation Tool Feature Request: Open files from Explorer
Replies: 13
Views: 4503

Re: Translation Tool Feature Request: Open files from Explorer

Hi Logilink,

The originals should still be in the Translation Tools folders. If not, you can download a separate instance of the Translation Tools and use the *.xcl files from there.

Thanks,
by Will - Tracker Supp
Mon Sep 09, 2019 8:50 am
Forum: Editor plugins
Topic: How to change language of pdfSaver and TrackerUpdate
Replies: 3
Views: 78

Re: How to change language of pdfSaver and TrackerUpdate

Hi Logilink, Thanks for the post - The pdfSaver's UI language should be changed through the printer's settings (Control Panel --> --> Devices and Printers --> Printing Preferences), but there is currently an issue that we intend to release a fix for, today or tomorrow, with regards to language avail...
by Will - Tracker Supp
Mon Sep 09, 2019 8:18 am
Forum: PDF-XChange Editor
Topic: Stamp automatically resizing (Width)
Replies: 1
Views: 89

Re: Stamp automatically resizing (Width)

Hi Eddie,

Thanks for the post - Is it possible to upload the Stamp collection (Program Files\Tracker Software\PDFX Editor\Stamps or %appdata%\Tracker Software\PDFX Editor\Stamps)? Alternately, you can send it to support@tracker-software.com with a link back to this topic for reference.

Thanks,
by Will - Tracker Supp
Mon Sep 09, 2019 7:34 am
Forum: PDF-XChange Editor
Topic: Colors: Code -> Name?
Replies: 5
Views: 381

Re: Colors: Code -> Name?

Hi Dennis, Re-ordering might be possible and we can certainly forward that along as a feature request, but renaming these colours will not be possible. The names are the hexadecimal code for the colours and even a slight change of the value is an entirely different colour and should be displayed sep...
by Will - Tracker Supp
Mon Sep 09, 2019 7:31 am
Forum: PDF-XChange Viewer (End Users)
Topic: Issue with selection of text
Replies: 3
Views: 62

Re: Issue with selection of text

Hi Prakash, Thanks for the Post - as per my email to you: The Viewer is quite old and no longer supported as it was replaced by the Editor. Please download and test the Editor: http://www.tracker-software.com/downloads If that doesn't help, please send the file that you're seeing this with? Thanks,
by Will - Tracker Supp
Sun Sep 08, 2019 10:02 pm
Forum: PDF-XChange Editor
Topic: PrintAll - Ghosted
Replies: 1
Views: 79

Re: PrintAll - Ghosted

Hi MisterBobTheTomato, Thanks for the post - The PrintAll is a placeholder for a feature that has yet to be implemented, which is why it's greyed out and not yet available on the standard toolbar. For those others looking, please see this thread for a workaround: https://forum.tracker-software.com/v...
by Will - Tracker Supp
Sun Sep 08, 2019 10:01 pm
Forum: PDF-XChange Editor
Topic: Print all open files
Replies: 17
Views: 2603

Re: Print all open files

Hi misterbobthetomato, Thanks for the post - Stefan's original reply (second post in this thread) is still the correct script. Scripts should always continue working between versions, as we keep our JavaScript API compatible with the Adobe JavaScript API and any changes would go against the industry...
by Will - Tracker Supp
Sun Sep 08, 2019 9:24 pm
Forum: PDF-XChange Editor
Topic: Screenshot tool doesn't work
Replies: 2
Views: 95

Re: Screenshot tool doesn't work

Glad to hear you got it sorted :D