Search found 6327 matches

by Will - Tracker Supp
Tue Mar 26, 2019 2:58 pm
Forum: PDF-XChange Editor
Topic: TrackerUpdate.exe ?
Replies: 1
Views: 16

Re: TrackerUpdate.exe ?

Hi dxcarnadi,

Thanks for the post - It's not essential to update the Viewer, if you don't want to. It's discontinued and I believe that this is intended to be the final release of the Viewer (subject to possible change). Here's a screen-shot from the Version history:
image.png
Cheers,
by Will - Tracker Supp
Tue Mar 26, 2019 10:13 am
Forum: PDF-XChange Editor
Topic: Fillable form not working on Android
Replies: 1
Views: 12

Re: Fillable form not working on Android

Hi PAV, Thanks for the post, however I've moved it to its own thread, as it's not related to the issue in the original thread and requires separate answers/investigations. In the future, please ensure that your post is directly related to another thread, otherwise the original question gets 'hijacke...
by Will - Tracker Supp
Tue Mar 26, 2019 9:51 am
Forum: PDF-XChange Editor
Topic: Renaming a PDF file while viewing it
Replies: 9
Views: 107

Re: Renaming a PDF file while viewing it

Thanks for your input Giraffe!

As a note - you can right click the tab and select "Open Containing Folder" and the PDF should be pre-selected.

Thanks,
by Will - Tracker Supp
Mon Mar 25, 2019 4:28 pm
Forum: PDF-XChange Editor
Topic: Imported Comments Rotated
Replies: 1
Views: 20

Re: Imported Comments Rotated

Hi RFreund,

Thanks for the post - Can you please send both documents so that we can take a look here? If you don't want to upload them to the forums, then please send them to support@tracker-software.com with a link back to this topic, for reference.

Thanks,
by Will - Tracker Supp
Mon Mar 25, 2019 12:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-XChange frequently crashing and restarting
Replies: 3
Views: 17

Re: PDF-XChange frequently crashing and restarting

Hi Ferdinand, Thanks for the post - Please make sure that you are using the latest release: http://www.tracker-software.com/downloads If that doesn't help, I'd recommend that you change to the Editor, rather than the Viewer, as the Viewer was replaced by the Editor several years ago and is no longer...
by Will - Tracker Supp
Mon Mar 25, 2019 12:21 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Automatically, A parts of saving file name replacable?
Replies: 2
Views: 40

Re: Automatically, A parts of saving file name replacable?

Hi monpetit.san, Thanks for the post - Please try replacing the titrules.js file under C:\Program Files\Tracker Software\PDF-XChange Lite with the attached (you will need to extract the JS file from the zip folder). I'd recommend that you make a copy of the original titrules.js file just in case. ti...
by Will - Tracker Supp
Mon Mar 25, 2019 9:56 am
Forum: PDF-XChange Editor
Topic: Renaming a PDF file while viewing it
Replies: 9
Views: 107

Re: Renaming a PDF file while viewing it

Hi David, Thanks for that - I checked on the FR ticket and notice that it was stalled. I've re-opened the ticket and upped the priority as you're right, we do see a lot of requests for this. I obviously still cannot offer any comment on when this would be done, at this time, but am confident that it...
by Will - Tracker Supp
Mon Mar 25, 2019 9:27 am
Forum: PDF-XChange Editor
Topic: Excel cells not editable on PDF-XChange 7.0
Replies: 1
Views: 31

Re: Excel cells not editable on PDF-XChange 7.0

Hi ibek, Thanks for the post - As far as I'm aware, data from Excel has always been pasted as a stamp and was never directly editable. This is the same way that Adobe handles this data as well and is because there isn't actually any such thing as tables in PDF's. You can simulate a table with lines ...
by Will - Tracker Supp
Mon Mar 25, 2019 9:19 am
Forum: PDF-XChange Editor
Topic: Customize Pointer
Replies: 4
Views: 66

Re: Customize Pointer

Hi SW, I suspect you're using an old release. The latest is Version 7 Build 328.2, you can check what you have under Help --> About . You can download the latest release from our website: http://www.tracker-software.com/downloads Please note that you made need to upgrade your license or extend your ...
by Will - Tracker Supp
Mon Mar 25, 2019 8:33 am
Forum: PDF-XChange Editor
Topic: using Command line to print, requiring autorotate
Replies: 1
Views: 24

Re: using Command line to print, requiring autorotate

Hi Rolf,

Thanks for the post - Can you please send the command string that you're using?

Thanks,
by Will - Tracker Supp
Fri Mar 22, 2019 2:45 pm
Forum: PDF-XChange Editor
Topic: Editing text troubles
Replies: 1
Views: 49

Re: Editing text troubles

Hi balmydrizzle, Thanks for the post! 1.How to prevent/disable text block auto merged? I like the textboxs to be indenpedent so that I can edit them one by one. Say I originally edit text blocks A & B.Some other day when I open the same file, I find text blocks A & B become one large text block and ...
by Will - Tracker Supp
Fri Mar 22, 2019 2:26 pm
Forum: PDF-XChange Editor
Topic: FIND Function - Need option to set the default setting for find
Replies: 5
Views: 129

Re: FIND Function - Need option to set the default setting for find

Hi Norika,

Thanks for the input - As Dan said, the request has been put forward for consideration.

Cheers,
by Will - Tracker Supp
Thu Mar 21, 2019 11:40 am
Forum: PDF-XChange Editor
Topic: Add 'Go To' from 'View' to 'Organize'
Replies: 1
Views: 31

Re: Add 'Go To' from 'View' to 'Organize'

Hi TerraD,

Thanks for the post - I'm afraid that there isn't currently any way to change the size of those icons, so for now the best suggestion I can make is to move the existing small icons from under View, to Organize.

Thanks,
by Will - Tracker Supp
Thu Mar 21, 2019 9:27 am
Forum: Editor plugins
Topic: Office Plugin
Replies: 3
Views: 40

Re: Office Plugin

Hi bences, The plugins are specific to the Editor and 'slot' in only to the Editor. The add-ins apply to MS Office applications and Internet Explorer, and are to provide a better conversion to PDF with options that cannot be offered by a printer. You can view a list of the Editor's plugins under Ctr...
by Will - Tracker Supp
Thu Mar 21, 2019 8:56 am
Forum: PDF-XChange Editor
Topic: Disappearing annotation if moved between two pages using arrow keys
Replies: 1
Views: 24

Re: Disappearing annotation if moved between two pages using arrow keys

Hi Joxon, Thanks for the post - This is not a bug, but is because items are placed on a page using coordinates that are specific to that page. Using the arrow keys shifts the coordinates of that item on that specific page. Adobe behaves slightly differently, in that the annotation simply stops movin...
by Will - Tracker Supp
Thu Mar 21, 2019 8:52 am
Forum: PDF-XChange Editor
Topic: Convert to PDF
Replies: 3
Views: 43

Re: Convert to PDF

Thanks Kumar, we completely understand. As Daniel said, we'll certainly keep this in mind for the future :)
by Will - Tracker Supp
Thu Mar 21, 2019 8:11 am
Forum: PDF-XChange Editor
Topic: Digital Signature (with finger or pen or mouse)
Replies: 2
Views: 37

Re: Digital Signature (with finger or pen or mouse)

Hi AlabamaSP,

Thanks for the post - The process on PC should be identical to the process on a tablet, just using a mouse. Can I ask what specifically are you struggling with? Is this not working as expected?

Thanks,
by Will - Tracker Supp
Wed Mar 20, 2019 2:50 pm
Forum: PDF-XChange Editor
Topic: Unicode escaped characters in annotations export (xfdf)
Replies: 1
Views: 23

Re: Unicode escaped characters in annotations export (xfdf)

Hi Vito,

Thanks for the post - Can you please provide a sample PDF that shows the issue, as well as the specific version and build that you're using?

Thanks,
by Will - Tracker Supp
Tue Mar 19, 2019 4:14 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Licensing Info for PDF-XChange 4.
Replies: 3
Views: 26

Re: Licensing Info for PDF-XChange 4.

Hi Zvi,

Thanks for the post - Issues with licenses keys cannot be resolved via our public forums. Please see the edit to your post.

We have received your email and responded directly to that.

thanks,
by Will - Tracker Supp
Tue Mar 19, 2019 3:12 pm
Forum: PDF-XChange Editor
Topic: Change highlight color via short cut
Replies: 3
Views: 51

Re: Change highlight color via short cut

Hi Janosh,

Thanks for the post - This can be done via the instructions in the latter portion of this kB:
https://www.tracker-software.com/knowle ... the-Editor

HTH!
by Will - Tracker Supp
Mon Mar 18, 2019 3:25 pm
Forum: PDF-XChange Editor
Topic: Ribbon Missing
Replies: 7
Views: 70

Re: Ribbon Missing

:)
by Will - Tracker Supp
Mon Mar 18, 2019 12:22 pm
Forum: PDF-XChange Editor
Topic: Ribbon Missing
Replies: 7
Views: 70

Re: Ribbon Missing

Hi bences,

Thanks for the post - Please press F9 and that should solve the issue.

HTH!
by Will - Tracker Supp
Mon Mar 18, 2019 10:31 am
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Different result with different drivers SOLVED
Replies: 7
Views: 56

Re: Different result with different drivers SOLVED

Hi Peter, I'm afraid that we can't advise here. We can't really ask the development team to investigate an issue with someone else's software, as it would be them would need to look here. It's also worth noting that this isn't an issue of configuration, it's an issue with the software sending differ...
by Will - Tracker Supp
Mon Mar 18, 2019 8:22 am
Forum: PDF-XChange Editor
Topic: Read Out Aloud - Dictates each SPACE as "number 9"
Replies: 1
Views: 57

Re: Read Out Aloud - Dictates each SPACE as "number 9"

Hi hafeesh,

Thanks for the post - Can you please send a sample document that displays this issue?

Cheers,
by Will - Tracker Supp
Mon Mar 18, 2019 8:21 am
Forum: PDF-XChange Editor
Topic: Fillable form not working
Replies: 15
Views: 87

Re: Fillable form not working

Hi rockymtnpb,

Are you printing the form, flattening the fields, extracting pages, or anything like that? Can you take us through what is done between when the form is fillable and when it isn't?

Thanks,
by Will - Tracker Supp
Mon Mar 18, 2019 8:19 am
Forum: PDF-XChange Editor
Topic: Form fields not highlighting correctly
Replies: 1
Views: 26

Re: Form fields not highlighting correctly

Hi justposted. Thanks for the post - I see the same issue here and have created an internal development ticket to track the progress of the issue ( RT-4701 ). The good news is that the row can still be filled out, it just doesn't highlight correctly and all rows can always be filled, instead of bein...
by Will - Tracker Supp
Fri Mar 15, 2019 3:37 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Different result with different drivers SOLVED
Replies: 7
Views: 56

Re: Different result with different drivers SOLVED

Hi Peter, Thanks for that - Unless I'm missing something, if the issue occurs with multiple printers, including physical printers, this very strongly suggests that the issue is with the GIS software itself and the way that it communicates with them. Again, unless I'm missing something, you would nee...
by Will - Tracker Supp
Fri Mar 15, 2019 3:35 pm
Forum: PDF-XChange Editor
Topic: I need a way to save the printer settings selection.
Replies: 1
Views: 75

Re: I need a way to save the printer settings selection.

Hi Al,

Thanks for that - I've created an internal feature request ticket to track this (ticket RT-4700). Please note that this is not a guarantee to implement, only a promise that we'll seriously consider implementation.

Thanks,
by Will - Tracker Supp
Fri Mar 15, 2019 3:20 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: demo version: problems with other pdf-versions SOLVED
Replies: 4
Views: 50

Re: demo version: problems with other pdf-versions SOLVED

Hi Peter, Setting a higher PDF Spec. version should be sufficient. The lower the version, the more 'universal' the document produced, but the fewer features of the PDF format available (to put it very simplistically). You can try e.g. 1.5 or 1.6 and it should be fine. Most modern readers are fully c...
by Will - Tracker Supp
Fri Mar 15, 2019 3:14 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Different result with different drivers SOLVED
Replies: 7
Views: 56

Re: Different result with different drivers SOLVED

Hi Peter,

Thanks for the post - Are you printing from our Editor to these printers? Or are you printing from another application? If from our Editor, can we please get a copy of the original document to test here?

Cheers,
by Will - Tracker Supp
Fri Mar 15, 2019 10:25 am
Forum: PDF-XChange Editor
Topic: Keep scroll mode and zoom leaving and re-entering fullscreen mode
Replies: 1
Views: 833

Re: Keep scroll mode and zoom leaving and re-entering fullscreen mode

Hi Kai,

Thanks for the post - I believe that this is something we plan to implement, but will need to confirm with the Dev. Team. For now, you can setup keyboard shortcuts to more easily change this:
https://www.tracker-software.com/knowle ... the-Editor

Thanks,
by Will - Tracker Supp
Thu Mar 14, 2019 2:14 pm
Forum: PDF-XChange Editor
Topic: Possible to make Typewriter box's width stay fixed?
Replies: 3
Views: 63

Re: Possible to make Typewriter box's width stay fixed?

Hi sjleejf,

Thanks for the post - I'm afraid not, as this is how the Typewriter tool is designed to work. I would recommend using the Textbox instead.

HTH!
by Will - Tracker Supp
Thu Mar 14, 2019 8:42 am
Forum: PDF-XChange Editor
Topic: Embedded viewer in outlook - language
Replies: 1
Views: 48

Re: Embedded viewer in outlook - language

Hi HansenRene,

Thanks for the post - Can you send a screen-shot what you're seeing?

Thanks,
by Will - Tracker Supp
Tue Mar 05, 2019 11:47 am
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Problem with hyperlinks in endnotes
Replies: 4
Views: 83

Re: Problem with hyperlinks in endnotes

Hi PDFer,

Have test and successfully reproduced the issue. The internal development ticket RT-4686 has been created to track the progress of the fix.

Sincere apologies for the inconvenience!
by Will - Tracker Supp
Tue Mar 05, 2019 9:54 am
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Problem with hyperlinks in endnotes
Replies: 4
Views: 83

Re: Problem with hyperlinks in endnotes

Thanks for that - I've got the file, so will look into it and get back to you.

Cheers,
by Will - Tracker Supp
Mon Mar 04, 2019 3:32 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Handling of duplicate PDF filenames SOLVED
Replies: 16
Views: 171

Re: Handling of duplicate PDF filenames SOLVED

Hi all, I've had some discussion with my colleagues here, and we've done some testing - From what we can see, unless we're missing something, the Office Add-in appears to be working exactly as it is supposed to. It asks what you want to do with the file if a file by that name exists, then does whate...
by Will - Tracker Supp
Mon Mar 04, 2019 2:16 pm
Forum: PDF-XChange Editor
Topic: sign electronically
Replies: 1
Views: 53

Re: sign electronically

Hi Mania208,

Thanks for the post - Is this the option that you are referring to?
image.png
If not, can you please send a screen-shot of what you use in Adobe? I'm afraid none of us here are particularly familiar with it.

Thanks,
by Will - Tracker Supp
Mon Mar 04, 2019 11:10 am
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Handling of duplicate PDF filenames SOLVED
Replies: 16
Views: 171

Re: Handling of duplicate PDF filenames SOLVED

Apologies - I hadn't seen your other post when I wrote this. A colleague is testing with Word 2007 on a VM. We don't currently have a Windows 7 VM with MSO 2007, so hopefully we can reproduce it with XP. If not, we'll try to setup a Win 7 VM, it will just take longer.

Cheers,
by Will - Tracker Supp
Mon Mar 04, 2019 11:02 am
Forum: PDF-XChange Viewer (End Users)
Topic: Document number generate
Replies: 5
Views: 114

Re: Document number generate

Hi holiday676, Thanks for that - This wouldn't be possible to do when the document opens or after it sends, at least not if you're trying to change the filename. The best solution I can think of would be something like this: https://forum.tracker-software.com/viewtopic.php?f=62&t=32260 Would that wo...