Search found 6679 matches

by Will - Tracker Supp
Thu Aug 22, 2019 8:11 am
Forum: PDF-XChange Editor
Topic: All white image after paste to Wordpad and Paint.net
Replies: 14
Views: 747

Re: All white image after paste to Wordpad and Paint.net

Hi Timur,

I've requested an update on the status of this ticket. One of us will let you know as soon as one is available.

Cheers,
by Will - Tracker Supp
Thu Aug 22, 2019 7:50 am
Forum: PDF-XChange Editor
Topic: Error [System]: Unspecified Error - Cannot Open Document
Replies: 9
Views: 224

Re: Error [System]: Unspecified Error - Cannot Open Document

HI movxyz,

Thanks for the post - Can you please try deleting the %appdata%\Tracker Software (that path can be copied and pasted as is into Explorer). Please be sure to delete the whole folder, with all Tracker products closed, rather than just the contents of the file.

Thanks,
by Will - Tracker Supp
Thu Aug 22, 2019 7:47 am
Forum: PDF-XChange Viewer SDK
Topic: MSM Files for use within MSIs
Replies: 3
Views: 15

Re: MSM Files for use within MSIs

Hi ap_mi,

Thanks for the post - I believe that the MSM's available for download are the latest and should be what you're looking for. I'm awaiting confirmation now and will let you know what I hear back.

Thanks,
by Will - Tracker Supp
Thu Aug 22, 2019 7:43 am
Forum: PDF-XChange Viewer SDK
Topic: PDF-XChange viewer 2.5.322.8 not available for download?
Replies: 5
Views: 26

Re: PDF-XChange viewer 2.5.322.8 not available for download?

Hi ap_mi, Thanks for the post - The end user Viewer is no longer under active development and hasn't been for quite some time as it was replaced by the Editor. The Viewer SDK's are also strictly no longer under active development, but we do occasionally fix certain, usually critical, SDK related iss...
by Will - Tracker Supp
Wed Aug 21, 2019 2:54 pm
Forum: PDF-XChange Editor
Topic: Width compression
Replies: 1
Views: 19

Re: Width compression

Hi wrightce,

Thanks for the post, but I'm not sure that I understand the question. Can you please provide more detail and context?

Thanks,
by Will - Tracker Supp
Tue Aug 20, 2019 2:38 pm
Forum: PDF-XChange Editor
Topic: Text not selected in sequential order
Replies: 5
Views: 40

Re: Text not selected in sequential order

Thanks for that Bernard - I've tested and see this here, so I've created ticket RT-4881 to track the progress of the issue. Please reference this ticket number when requesting status updates.

Apologies for the inconvenience!
by Will - Tracker Supp
Tue Aug 20, 2019 2:17 pm
Forum: PDF-XChange Editor
Topic: Resolution of image
Replies: 7
Views: 78

Re: Resolution of image

Hi Nils-Olof, It's funny that you should mention this - I was looking for this information in a client's file just the other day. I like the idea and, at this time, personally think it's a reasonable request. There may be a reason this isn't done already, that I'm not aware and if that's the case I'...
by Will - Tracker Supp
Tue Aug 20, 2019 12:12 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(version8): Russian OCR pack
Replies: 6
Views: 51

Re: question(version8): Russian OCR pack

Hi Sasha, Thanks for the post - Unfortunately the Russian OCR has been disabled for the time being as there are issues with it that make it unusable at this time. We use a 3rd party library for the Enhanced OCR and therefore the OCR languages, and the issue is directly within their library, so we ca...
by Will - Tracker Supp
Tue Aug 20, 2019 10:19 am
Forum: PDF-XChange Editor
Topic: Text not selected in sequential order
Replies: 5
Views: 40

Re: Text not selected in sequential order

Hi Bernard,

Thanks for the post and sample - My colleagues and I don't see this here. Is there any way that you can make a short video or GIF that shows what you're seeing, to make sure we haven't misunderstood?

Thanks,
by Will - Tracker Supp
Mon Aug 19, 2019 3:15 pm
Forum: PDF-XChange Editor
Topic: Half page content missing
Replies: 3
Views: 64

Re: Half page content missing

Hi Plamen, Thanks - Just got the email. I can see the damage, but can't really see why this would be and we've had no other reports, suggesting that there is something different about this document and, possibly, the way that we handle. Is there any chance we can get the original PDF document and/or...
by Will - Tracker Supp
Mon Aug 19, 2019 2:16 pm
Forum: PDF-XChange Editor
Topic: Issues Overwriting PDF's
Replies: 3
Views: 87

Re: Issues Overwriting PDF's

Hi Steven,

Can you please download and test the latest release and see if that helps?
http://www.tracker-software.com/downloads

Thanks,
by Will - Tracker Supp
Mon Aug 19, 2019 2:14 pm
Forum: PDF-XChange Editor
Topic: Wrong Colours PDF Xchange Editor
Replies: 8
Views: 451

Re: Wrong Colours PDF Xchange Editor

Hi fic5020,

Glad to hear that did it!

@Timur - Thanks for the assist :)
by Will - Tracker Supp
Mon Aug 19, 2019 11:43 am
Forum: PDF-XChange Editor
Topic: how do I edit description fields: pdf-producer & application?
Replies: 6
Views: 319

Re: how do I edit description fields: pdf-producer & application?

Hi Unilateral, The location information depends on the client and where the document is stored on that client. Were you to send that document to another user, they would only see the location it is stored in on their PC, not yours. Regarding the filename: I'm not sure that I understand your objectio...
by Will - Tracker Supp
Mon Aug 19, 2019 10:44 am
Forum: PDF-XChange Editor
Topic: disable office (word,exccel) integration
Replies: 5
Views: 317

Re: disable office (word,exccel) integration

Hi Unilateral,

Thanks for the post - Can you p[lease send a screen-shot of what you see in the Program Files folder?

Thanks,
by Will - Tracker Supp
Mon Aug 19, 2019 10:37 am
Forum: PDF-XChange Editor
Topic: Add individual stamp to toolbar as a command button SOLVED
Replies: 3
Views: 66

Re: Add individual stamp to toolbar as a command button SOLVED

Hi samgray2,

Thanks for the post - I'm afraid that this isn't possible at this time, and I'm not sure if it's possible for us to implement. I'll pass the suggestion along for consideration.

Cheers,
by Will - Tracker Supp
Thu Aug 15, 2019 1:48 pm
Forum: PDF-XChange Editor
Topic: How to get URL for Hyperlink text
Replies: 7
Views: 161

Re: How to get URL for Hyperlink text

HI glocal,

I agree with that completely - I'll put that forward for consideration.

Cheers,
by Will - Tracker Supp
Thu Aug 15, 2019 12:11 pm
Forum: PDF-XChange Editor
Topic: How to get URL for Hyperlink text
Replies: 7
Views: 161

Re: How to get URL for Hyperlink text

Hi glocal, Please take a look at this document: Link Test.pdf The top link cannot be right clicked and copied in Adobe, because no link is actually placed in the document, it's just auto-generated on the fly and stored in memory. The bottom link can be copied in Adobe, in the manner you're looking f...
by Will - Tracker Supp
Thu Aug 15, 2019 8:23 am
Forum: PDF-XChange Editor
Topic: Avoid demo version & add and remove license
Replies: 5
Views: 68

Re: Avoid demo version & add and remove license

Hi Alex,

This should only hide them for unlicensed users, but should you have any issues then please do let us know.

Cheers,
by Will - Tracker Supp
Thu Aug 15, 2019 8:08 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Enhanced OCR languages download for mass deployment on V8
Replies: 3
Views: 36

Re: Enhanced OCR languages download for mass deployment on V8

Hi ,

Thanks for the post - You can download the files here:
http://www.docu-track.co.uk/AllOcrLangs/leaddata-20.zip

Put them in C:\Program Files\Tracker Software\Common\LeadTools\OcrResources and it should work for you.

Cheers,
by Will - Tracker Supp
Wed Aug 14, 2019 12:52 pm
Forum: PDF-XChange Editor
Topic: Avoid demo version & add and remove license
Replies: 5
Views: 68

Re: Avoid demo version & add and remove license

Hi Alex, Thanks for the post! 1. Avoid demo version: Is it possible to suppress the option to activate the demo version? Do you mean that you would like to hide features that require a license? If so, you can push either a registry key, or a settings file that already has this option set ( File --> ...
by Will - Tracker Supp
Wed Aug 14, 2019 9:49 am
Forum: PDF-XChange Editor
Topic: Print Multiple Open PDFs
Replies: 3
Views: 67

Re: Print Multiple Open PDFs

Hi lamensterms,

Thanks for the post - Please see this topic:
viewtopic.php?f=35&t=16474&p=67015&hili ... ipt#p67015

Thanks,
by Will - Tracker Supp
Tue Aug 13, 2019 1:29 pm
Forum: PDF-XChange Editor
Topic: Create PDF form from Excel
Replies: 1
Views: 46

Re: Create PDF form from Excel

Hi 8fjrode3,

Thanks for the post - I'm afraid that this isn't possible and this would be a little different than your other post, so I'm not entirely sure that it's something we are working on, in terms of a direct conversion to a fillable form, in one step.

Thanks,
by Will - Tracker Supp
Tue Aug 13, 2019 1:26 pm
Forum: PDF-XChange Editor
Topic: How to create form from PDF document
Replies: 1
Views: 41

Re: How to create form from PDF document

Hi 8fjrode3,

Thanks for the post - I'm afraid that this isn't possible at the moment, but is something that we plan to implement as I understand. It's quite difficult to implement though, so I cannot give any time frame at this point.

Thanks,
by Will - Tracker Supp
Mon Aug 12, 2019 2:33 pm
Forum: PDF-XChange Viewer (End Users)
Topic: How to change the file icon of PDF-XChange Viewer?
Replies: 5
Views: 35

Re: How to change the file icon of PDF-XChange Viewer?

Hi Kewl,

Thanks for the post - What exactly are you trying to change the icon to? Did you want e.g. a preview of the file (thumbnail)?

Thanks,
by Will - Tracker Supp
Mon Aug 12, 2019 11:28 am
Forum: PDF-Tools
Topic: No permissions for this operation
Replies: 3
Views: 50

Re: No permissions for this operation

Hi MFRE,

Thanks for the post - Can you please send a few sample files that you're seeing this with? If you can't upload them here, please send them to support@tracker-software.com with a link back to this topic for reference.

Thanks,
by Will - Tracker Supp
Fri Aug 09, 2019 9:10 am
Forum: PDF-XChange Editor
Topic: Open multiple PDF's - tabs in alphabetical order?
Replies: 2
Views: 44

Re: Open multiple PDF's - tabs in alphabetical order?

Hi Robert,

Thanks for the post - I'm afraid that we actually don't have any control over this. The documents are opened in the order in which Windows passes them to us. You should see the same thing in other applications that also open multiple tabs.

Thanks,
by Will - Tracker Supp
Thu Aug 08, 2019 2:55 pm
Forum: PDF-XChange Editor
Topic: 8.0.330.0/W7 x64: Russian language is absent in OCR languages.
Replies: 9
Views: 485

Re: 8.0.330.0/W7 x64: Russian language is absent in OCR languages.

Hi Dromandon, Unfortunately, as I understand, the fix didn't work correctly and we're now waiting on a fix from the developers of the library that we use for this new OCR. It's something that has to be fixed directly in their code and, as a result, there's little we can do for the time being. I'll a...
by Will - Tracker Supp
Thu Aug 08, 2019 11:39 am
Forum: PDF-XChange Viewer (End Users)
Topic: No download of old manuals?
Replies: 3
Views: 36

Re: No download of old manuals?

No worries, you too! Enjoy what's left of the summer :wink: (As a redheaded Canadian, I'm praying for Winter).
by Will - Tracker Supp
Thu Aug 08, 2019 10:47 am
Forum: PDF-XChange Viewer (End Users)
Topic: No download of old manuals?
Replies: 3
Views: 36

Re: No download of old manuals?

Hi Peter,

Thanks for the post - The direct link is here:
https://www.tracker-software.com/PDFVManual.pdf

The manuals were moved and it looks like we need to update the links. Apologies for that and good catch!

Cheers,
by Will - Tracker Supp
Thu Aug 08, 2019 8:44 am
Forum: PDF-XChange Editor
Topic: Flatten Annotations
Replies: 1
Views: 46

Re: Flatten Annotations

Hi GermanStMB,

Thanks for the post - So long as the document hasn't been saved, then the Undo feature should still be able to undo the flatten, but once you have saved and closed the document then there is nothing that can be done.

Thanks,
by Will - Tracker Supp
Wed Aug 07, 2019 10:41 am
Forum: PDF-XChange Editor
Topic: Checkbox Question
Replies: 5
Views: 152

Re: Checkbox Question

Thanks for that Lev - I've not seen that before, quite interesting :D
by Will - Tracker Supp
Wed Aug 07, 2019 8:47 am
Forum: PDF-XChange Editor
Topic: Half page content missing
Replies: 3
Views: 64

Re: Half page content missing

Hi plamen9227, Thanks for the post - This is a very unusual issue. Are you able to upload the file here, or send it to support@tracker-software.com with a link back to this topic for reference? We'll also need step-by-step instructions on how to reproduce the issue (or as near as you can manage). Ch...
by Will - Tracker Supp
Tue Jul 30, 2019 9:17 am
Forum: PDF-XChange Editor
Topic: [Documentation] Separate windows with separate panels SOLVED
Replies: 3
Views: 87

Re: [Feature request] Separate windows with separate settings SOLVED

Hi Daniel,

Thanks for the post - Please try unchecking this setting, in the Preferences:
image.png
Thanks,
by Will - Tracker Supp
Mon Jul 29, 2019 12:15 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Black boxes around edits and comments?
Replies: 3
Views: 35

Re: Black boxes around edits and comments?

Hi Scott,

Thanks for the post - The Viewer is no longer supported as it was replaced by the Editor several years ago. Please try the Editor and see if that helps:
http://www.tracker-software.com/downloads

Thanks,