Search found 6854 matches

by Will - Tracker Supp
Thu Mar 12, 2020 9:24 am
Forum: PDF-XChange Editor
Topic: Got a strange one for you!
Replies: 2
Views: 110

Re: Got a strange one for you!

Hi DrT,

Glad you have solved it. I suspect that this document has an 'on-open' action to print via JavaScript. You can check this in the Document Properties.

Cheers,
by Will - Tracker Supp
Thu Mar 12, 2020 9:22 am
Forum: PDF-XChange Viewer (End Users)
Topic: PDF xchange viewer can see the rectangle, PDF xchange editor can't see
Replies: 9
Views: 334

Re: PDF xchange viewer can see the rectangle, PDF xchange editor can't see

Hi celk,

Thanks for the post - This appears to be an issue with the Viewer itself and so there isn't any way to hide these. The Viewer has been replaced by the Editor and as such is no longer being developed.

Thanks,
by Will - Tracker Supp
Wed Mar 11, 2020 3:09 pm
Forum: PDF-XChange Editor
Topic: Can't Add New Stamp - OK Greyed Out SOLVED
Replies: 4
Views: 172

Re: Can't Add New Stamp - OK Greyed Out SOLVED

Hi Bryson,

Thanks for the post - Please try build 336 and see if that helps:
http://www.tracker-software.com/downloads

If that doesn't help, please send a screen-shot of what you're seeing.

Thanks,
by Will - Tracker Supp
Wed Mar 11, 2020 3:08 pm
Forum: PDF-XChange Editor
Topic: Is there a way to display page numbers in a document?
Replies: 3
Views: 146

Re: Is there a way to display page numbers in a document?

Hi lighthouse,

Thanks for the post - I believe the option that you need can be found under File --> Preferences --> Page Display:
image.png
Thanks,
by Will - Tracker Supp
Tue Mar 10, 2020 3:40 pm
Forum: PDF-XChange Editor
Topic: Settings display in browser
Replies: 9
Views: 1031

Re: Settings display in browser

Hi David,

They're still separate as there are many settings in the stand-alone app that don't apply to the browser plugin.

Thanks,
by Will - Tracker Supp
Tue Mar 10, 2020 11:47 am
Forum: PDF-XChange Viewer (End Users)
Topic: Transcribing
Replies: 24
Views: 1194

Re: Transcribing

We can't deal with licensing queries via the forums, so if you'd like to know about possible license upgrades, please email support@tracker-software.com with your license key and we'll advise there. However, the latest release of the printer can still be tested without a license key and it will not ...
by Will - Tracker Supp
Tue Mar 10, 2020 11:07 am
Forum: PDF-XChange Viewer (End Users)
Topic: Transcribing
Replies: 24
Views: 1194

Re: Transcribing

The latest releases are always available via the downloads page:
http://www.tracker-software.com/downloads

Cheers,
by Will - Tracker Supp
Tue Mar 10, 2020 10:44 am
Forum: PDF-XChange Viewer (End Users)
Topic: Transcribing
Replies: 24
Views: 1194

Re: Transcribing

Hi bjames, You seem to be using the PDF-XChange Standard Printer to create the document. You may be using the latest release of the Editor, but the Editor is not being used to create the document and indeed has no involvement when creating documents from e.g. Chrome (this is the printer), so please ...
by Will - Tracker Supp
Tue Mar 10, 2020 9:27 am
Forum: PDF-XChange Viewer (End Users)
Topic: Transcribing
Replies: 24
Views: 1194

Re: Transcribing

Hi bjames,

Thanks for the PDF - You're using an extremely old release of the software. Please download and test the latest release and see if that helps:
http://www.tracker-software.com/downloads

Thanks,
by Will - Tracker Supp
Fri Mar 06, 2020 3:32 pm
Forum: PDF-XChange Editor
Topic: Comment and text adding
Replies: 1
Views: 108

Re: Comment and text adding

Hi fbeaulieu,

Thanks for the post - This can be done by signing the document yourself, which will disable commenting and editing features, but still allow for signing.

Thanks,
by Will - Tracker Supp
Fri Mar 06, 2020 2:49 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Transcribing
Replies: 24
Views: 1194

Re: Transcribing

Hi bjames,

This feature is specific to our Editor. and printing from it If you would like to change the print size when printing from e.g. Word, then that either needs to be handled there or set via the preferences of the printer.

Thanks,
by Will - Tracker Supp
Fri Mar 06, 2020 1:17 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Transcribing
Replies: 24
Views: 1194

Re: Transcribing

Hi bjames,

Please try setting this option:
image.png
You may also need to change the scaling option to fit/reduce to printer margins.

Thanks,
by Will - Tracker Supp
Fri Mar 06, 2020 9:59 am
Forum: PDF-XChange Viewer (End Users)
Topic: Print all open documents
Replies: 4
Views: 846

Re: Print all open documents

Hi mwidunn,

I'm afraid that this is the only option that we can offer at this time.

Thanks,
by Will - Tracker Supp
Fri Mar 06, 2020 9:03 am
Forum: PDF-XChange Editor
Topic: Installation of Licence Key
Replies: 1
Views: 122

Re: Installation of Licence Key

Hi BIggles,

Thanks for the post - We cannot deal with licensing issues over the forum, so please email support@tracker-software.com with your license key and we'd be happy to assist you there.

Please do NOT post your license key here!

Thanks,
by Will - Tracker Supp
Thu Mar 05, 2020 3:43 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Transcribing
Replies: 24
Views: 1194

Re: Transcribing

Hi bjames,

Thanks for the post - The Viewer was replaced by the Editor a number of years ago and therefore is no longer supported. Please try the Editor:
http://www.tracker-software.com/downloads

Thanks,
by Will - Tracker Supp
Wed Mar 04, 2020 3:47 pm
Forum: PDF-XChange Editor
Topic: Slow rendering of isometric views from Revit
Replies: 10
Views: 317

Re: Slow rendering of isometric views from Revit

Not a problem :D I tried printing the pdf to a new pdf and that does seem to collapse a lot of the content and make it all a tiny bit faster... This would be because many of the objects are merged into one. You can also try using the 'Print as Images' option in the Editor's print dialog to rasterize...
by Will - Tracker Supp
Wed Mar 04, 2020 10:56 am
Forum: PDF-XChange Editor
Topic: No "Propeties" for Fields to change the order
Replies: 1
Views: 113

Re: No "Propeties" for Fields to change the order

Hi Hans,

Thanks for the post - Can you please send a screen-shot that shows what you're seeing?

Thanks,
by Will - Tracker Supp
Wed Mar 04, 2020 10:31 am
Forum: PDF-XChange Editor
Topic: Slow rendering of isometric views from Revit
Replies: 10
Views: 317

Re: Slow rendering of isometric views from Revit

Hi MJN, I've looked at the file here and the times appear within what I'd expect of a file with so many small elements. If you take a look at the Content Pane, you'll see that each page is made up of thousands of small objects: Isometric.gif I have a laptop with 32GB of DDR4 2400 MHz RAM, an intel i...
by Will - Tracker Supp
Wed Mar 04, 2020 9:06 am
Forum: PDF-XChange Editor
Topic: Slow rendering of isometric views from Revit
Replies: 10
Views: 317

Re: Slow rendering of isometric views from Revit

Hi MJN,

Thanks for that - I've had to request access, so as soon as that's been granted we'll take a look here.

Cheers,
by Will - Tracker Supp
Tue Mar 03, 2020 4:12 pm
Forum: PDF-XChange Viewer (End Users)
Topic: +++Free+++
Replies: 7
Views: 210

Re: +++Free+++

Hi igm,

There is nothing legally stopping you from doing this, so you absolutely can. I was simply warning you that certain actions will result in watermarks being placed on the document and these look very unprofessional.

Thanks,
by Will - Tracker Supp
Tue Mar 03, 2020 1:59 pm
Forum: PDF-XChange Viewer (End Users)
Topic: +++Free+++
Replies: 7
Views: 210

Re: +++Free+++

:D
by Will - Tracker Supp
Tue Mar 03, 2020 1:58 pm
Forum: PDF-XChange Editor
Topic: Can't insert pages
Replies: 3
Views: 207

Re: Can't insert pages

Hi joe,

Thanks for the email - Can you please advise on the version and build that you're using?

Also, please describe what specifically happens when attempting to insert pages.

Thanks,
by Will - Tracker Supp
Tue Mar 03, 2020 1:50 pm
Forum: PDF-XChange Viewer (End Users)
Topic: +++Free+++
Replies: 7
Views: 210

Re: +++Free+++

Hi igm,

Thanks for the post - Our free version can absolutely be used for work purposes (i.e. annotating documents), just please be aware that features marked with a 'PRO' icon will watermark documents after saving if no license is present.

Thanks,
by Will - Tracker Supp
Tue Mar 03, 2020 10:31 am
Forum: PDF-XChange Editor
Topic: Slow rendering of isometric views from Revit
Replies: 10
Views: 317

Re: Slow rendering of isometric views from Revit

Hi MJN, Is it possible to upload it to e.g. DropBox or Google Drive and share a link here? If you don't want the file being publicly available, you can send the download link to support@tracker-software.com directly. I'm afraid that we will need some kind of a sample to investigate the issue. Thanks,
by Will - Tracker Supp
Sun Mar 01, 2020 10:26 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor crashed. Where are my annotations?
Replies: 6
Views: 469

Re: PDF-XChange Editor crashed. Where are my annotations?

Hi Daniel, Any time any attachment from an email is opened by any application, it is opened as a temporary file. Depending on the size of the file and the file type, it will either be stored in memory only, or stored as a tmp file on disk. This is standard practice unless the mail application can na...
by Will - Tracker Supp
Sat Feb 29, 2020 10:38 pm
Forum: PDF-XChange Editor
Topic: Rotate pages
Replies: 3
Views: 284

Re: Rotate pages

Hi hmazuji,

Thanks for the post and feedback. We'll take your comments into consideration, for now please note that you can customize the toolbars to your liking:
https://www.tracker-software.com/knowle ... the-Editor

Thanks,
by Will - Tracker Supp
Sat Feb 29, 2020 10:36 pm
Forum: PDF-XChange Editor
Topic: Customize Quick Access Toolbar
Replies: 3
Views: 237

Re: Customize Quick Access Toolbar

Hi Eric,

Thanks for the post - You should be able to click and drag in the standard way:
image.png
image.png (8.59 KiB) Viewed 232 times
Please see this KB article here:
https://www.tracker-software.com/knowle ... the-Editor

Thanks,
by Will - Tracker Supp
Fri Feb 28, 2020 1:57 pm
Forum: PDF-XChange Editor
Topic: Arrange PDF-Xchange in Windows
Replies: 5
Views: 316

Re: Arrange PDF-Xchange in Windows

Hi Dantax,

Please try the latest release and see if that helps:
http://www.tracker-software.com/downloads

Thanks,
by Will - Tracker Supp
Fri Feb 28, 2020 1:56 pm
Forum: PDF-XChange Editor
Topic: French manual
Replies: 3
Views: 212

Re: French manual

:D
by Will - Tracker Supp
Fri Feb 28, 2020 12:01 pm
Forum: PDF-XChange Editor SDK
Topic: Change dynamic stamp text after placement
Replies: 1
Views: 207

Re: Change dynamic stamp text after placement

Hi Simon, Thanks for the post - This isn't possible with JavaScript because once a dynamic stamp is placed it becomes a static stamp; essentially just an image. For text-based stamps, you should be able to flatten the stamp and it will then be recognized as text. With that you may be able customize ...
by Will - Tracker Supp
Fri Feb 28, 2020 11:52 am
Forum: PDF-XChange Editor
Topic: French manual
Replies: 3
Views: 212

Re: French manual

Hi Alain-Sky,

Thanks for the post - I'm afraid that we do not offer foreign language manuals, as the translation costs are extortionate and translating to one language soon means that we then have to translate to a large multitude of other languages.

Thanks,
by Will - Tracker Supp
Fri Feb 28, 2020 9:23 am
Forum: PDF-XChange Editor
Topic: Any news concerning development of the PDF compare feature?
Replies: 1
Views: 162

Re: Any news concerning development of the PDF compare feature?

Hi rkg82tg,

Thanks for the post - We are still working on this feature, however it's quite complex and we've had a large number of higher priority items that took over.

For now I'm afraid that I still don't have specific information on a release date.

Thanks,
by Will - Tracker Supp
Fri Feb 28, 2020 9:02 am
Forum: PDF-XChange Editor
Topic: Arrange PDF-Xchange in Windows
Replies: 5
Views: 316

Re: Arrange PDF-Xchange in Windows

Hi Dantax,

Thanks for the post - Can you please advise on the specific version and build you're using?

Thanks,
by Will - Tracker Supp
Thu Feb 27, 2020 9:47 am
Forum: PDF-XChange Editor
Topic: setting tab order of form fields?
Replies: 5
Views: 455

Re: setting tab order of form fields?

Thanks for that Oscar! :)
by Will - Tracker Supp
Wed Feb 26, 2020 4:07 pm
Forum: PDF-XChange Editor
Topic: Can't find a Format tab SOLVED
Replies: 3
Views: 294

Re: Can't find a Format tab SOLVED

Hi Brian,

Sorry - That's correct. If you're looking for the Classic UI equivalent, you're looking for the Properties Toolbar, which is enabled using Ctrl + E If I remember correctly.

Cheers,
by Will - Tracker Supp
Wed Feb 26, 2020 3:34 pm
Forum: PDF-XChange Editor
Topic: Can't find a Format tab SOLVED
Replies: 3
Views: 294

Re: Can't find a Format tab SOLVED

Hi Brian,

Thanks for the post - The Format tab is contextual and so only appears when certain tools are selected and a document is opened.

Cheers,
by Will - Tracker Supp
Wed Feb 26, 2020 11:04 am
Forum: PDF-XChange Editor
Topic: Typewriter Tool - Default Width
Replies: 9
Views: 593

Re: Typewriter Tool - Default Width

HI BXR,

We're checking here and one of us will post back when we know more.

Thanks,
by Will - Tracker Supp
Wed Feb 26, 2020 10:51 am
Forum: PDF-XChange Editor
Topic: stamps for projects
Replies: 1
Views: 239

Re: stamps for projects

Hi derWojtek,

Thanks for the post - Please see the following article from our manual; it contains information on adding dynamic elements to stamps:
https://help.tracker-software.com/pdfxe ... ol_ed.html

Thanks,
by Will - Tracker Supp
Tue Feb 25, 2020 3:52 pm
Forum: Touchscreen Devices
Topic: Missing Page number SOLVED
Replies: 3
Views: 1060

Re: Missing Page number SOLVED

Hi litepegasus,

Thanks for letting us know and glad to hear that :D
by Will - Tracker Supp
Tue Feb 25, 2020 3:51 pm
Forum: PDF-XChange Editor
Topic: Can I edit the right-click context menu?
Replies: 3
Views: 251

Re: Can I edit the right-click context menu?

Hi litepegasus,

Thanks for the post - I'm afraid that this is not possible, at this time.

Thanks,
by Will - Tracker Supp
Tue Feb 25, 2020 1:07 pm
Forum: PDF-XChange Editor
Topic: Editor is hugely massively slowing down my computer
Replies: 1
Views: 165

Re: Editor is hugely massively slowing down my computer

Hi Vada,

Thanks for the post - Can you please advise on the specific version and build you're using?

Thanks,
by Will - Tracker Supp
Tue Feb 25, 2020 9:56 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor crashed. Where are my annotations?
Replies: 6
Views: 469

Re: PDF-XChange Editor crashed. Where are my annotations?

Hi Daniel, Thanks for the email - If you open the attachment directly from the email, then it's not actually saved to disk but you are instead working with a temporary copy. When temp copies of a file (PDF or otherwise) are closed, the temporary file is/should be deleted and therefore any changes ma...
by Will - Tracker Supp
Mon Feb 24, 2020 9:24 am
Forum: PDF-XChange Editor
Topic: Room for Improvement of the Pencil Tool
Replies: 1
Views: 225

Re: Room for Improvement of the Pencil Tool

Hi Lester,

Thanks for the post - Please try the registry file in the following topic:
viewtopic.php?f=62&t=27912&p=136268&hil ... ng#p136268

Thanks,