Search found 6351 matches

by Will - Tracker Supp
Thu Apr 18, 2019 3:09 pm
Forum: PDF-XChange Editor
Topic: Links Bookmarks not working - combined files
Replies: 5
Views: 34

Re: Links Bookmarks not working - combined files

Hi Philip,

Thanks for the post - The links we create are ISO compliant, so if this working in our app, please try e.g. Google Chrome's built in viewer and see if they work there. This is very likely a bug in Adobe.

Thanks,
by Will - Tracker Supp
Thu Apr 18, 2019 11:49 am
Forum: PDF-XChange Editor
Topic: PDF XChange changes font to bold in fillable forms
Replies: 1
Views: 25

Re: PDF XChange changes font to bold in fillable forms

Hi triplegee,

Thanks for the post - Can you please send the form itself? I'm afraid that we can't really help without it.

Thanks,
by Will - Tracker Supp
Wed Apr 17, 2019 2:47 pm
Forum: PDF-XChange Editor
Topic: Skewed text
Replies: 10
Views: 96

Re: Skewed text

Hi Jangle,

Can you please provide the source documents, as well as the documents produced with our software and with Cute PDF?

Thanks,
by Will - Tracker Supp
Tue Apr 16, 2019 7:17 am
Forum: PDF-XChange Editor
Topic: Exit to Tray
Replies: 2
Views: 40

Re: Exit to Tray

Hi guys,

This can be found in the Preferences (Ctrl + K):
image.png
Cheers,
by Will - Tracker Supp
Thu Apr 04, 2019 9:25 am
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Automatically, A parts of saving file name replacable?
Replies: 6
Views: 131

Re: Automatically, A parts of saving file name replacable?

Hi monpetit.san, It's not a problem at all, that's what we're here for! I've heard back from our lead developer and he's said that the reason %[DocPath] macro isn't working is because only certain applications provide information on the document path. If this isn't provided, then we cannot know wher...
by Will - Tracker Supp
Thu Apr 04, 2019 8:13 am
Forum: PDF-XChange Editor
Topic: Lost Customisation on Update
Replies: 5
Views: 69

Re: Lost Customisation on Update

Hi Red,

Thanks for the post - Can you advise on what build you updated? If you updated from quite an old release, I'm afraid that customizations cannot be carried over due to enormous changes in the UI and 'under the hood'. If it's a V7 build update, then this should not have happened.

Thanks,
by Will - Tracker Supp
Tue Apr 02, 2019 10:02 am
Forum: PDF-XChange Editor
Topic: Dashed lines don't scale proportianal
Replies: 6
Views: 126

Re: Dashed lines don't scale proportianal

Hi Siroj,

Thanks for the post - Currently, the only way to do this would be to right click and flatten the comment, then you can use the Edit tool on the Home tab to resize the line (holding down the Ctrl key while resizing is likely what you need).

Thanks,
by Will - Tracker Supp
Tue Apr 02, 2019 8:38 am
Forum: PDF-XChange Editor
Topic: Problem with zoom option "Fit Visible"
Replies: 23
Views: 1045

Re: Problem with zoom option "Fit Visible"

Hi Guys, I'm sorry to see you both so dissapointed and I have to say I completely it agree that it took way too long for this to be passed along to you. I'll pass that along to my superiors; it's unacceptable to have taken ~1.5 years for a simple piece of functionality information, particularly give...
by Will - Tracker Supp
Tue Apr 02, 2019 8:31 am
Forum: PDF-XChange Viewer (End Users)
Topic: Automatic Bookmarking
Replies: 1
Views: 42

Re: Automatic Bookmarking

Hi mrcmryse.

Thanks for the post - I don't believe that the Viewer ever had such a feature. Are you using the Viewer's File --> New Document --> From Scanner feature?

Thanks,
by Will - Tracker Supp
Mon Apr 01, 2019 2:58 pm
Forum: PDF-XChange Editor
Topic: Javascript myDoc.info.author not working SOLVED
Replies: 7
Views: 123

Re: Javascript myDoc.info.author not working SOLVED

Hi Frtiz,

Thanks for that - I've tested here and it appears to be working for me, with the Version 8 internal pre-release that I'm using. Version 8 is set to be released within the next week or so, provided our internal tests don't turn up any major issues.

Thanks,
by Will - Tracker Supp
Mon Apr 01, 2019 10:09 am
Forum: PDF-XChange Editor
Topic: Reflowing multi column text to one column
Replies: 1
Views: 54

Re: Reflowing multi column text to one column

Hi Chris, Thanks for the post - I'm afraid that this isn't possible. I've not heard of a reader/editor offering this before, as the PDF format is not flow based like e.g. Notepad or MS Word, but is instead coordinate based (each character/element has a coordinate, rather than a position within the n...
by Will - Tracker Supp
Mon Apr 01, 2019 8:27 am
Forum: PDF-XChange Editor
Topic: Grouped Annotations
Replies: 1
Views: 72

Re: Grouped Annotations

Hi Mark, Thanks for the post - I've spoken with my colleagues and we don't believe that there is any provision in the PDF Specification for this, so were we to implement such a feature, data on the 'group' could not be saved to the file so it would only be a temporary grouping. I'll pass this along ...
by Will - Tracker Supp
Mon Apr 01, 2019 8:04 am
Forum: PDF-XChange Editor
Topic: Specify a copies to the print with command line
Replies: 1
Views: 37

Re: Specify a copies to the print with command line

Hi loco jr., Thanks for the post - I'm afraid that this isn't currently possible, the only way would be to either set this in the UI and print once, then it should be remembered when run from the command line (I realize that's less than ideal), or use the showui="yes" parameter and set it that way. ...
by Will - Tracker Supp
Sun Mar 31, 2019 7:33 pm
Forum: PDF-XChange Editor
Topic: Javascript myDoc.info.author not working SOLVED
Replies: 7
Views: 123

Re: Javascript myDoc.info.author not working SOLVED

Hi Frtiz,

Thanks for the post - Can you please post the whole script that you're running?

Thanks,
by Will - Tracker Supp
Sat Mar 30, 2019 7:44 pm
Forum: PDF-XChange Editor
Topic: How to totally remove any white border from a PDF?
Replies: 1
Views: 68

Re: How to totally remove any white border from a PDF?

Hi attorianzo,

Thanks for the post - Please see the Set to white margins option listed under the Crop Pages Tool:
https://help.tracker-software.com/pdfxe ... es_ed.html

HTH!
by Will - Tracker Supp
Thu Mar 28, 2019 3:47 pm
Forum: PDF-XChange Editor
Topic: Cropping a photo
Replies: 3
Views: 78

Re: Cropping a photo

Hi Tammy, Thanks for the post - This is really the domain of a dedicated image editor like e.g. Photoshop or GIMP. You can right click the image and use the following options to open the image in an external editor: image.png Saving the changes in the external image editor will then save those chang...
by Will - Tracker Supp
Wed Mar 27, 2019 4:02 pm
Forum: PDF-XChange Editor
Topic: Full screen view and continuous mode
Replies: 1
Views: 58

Re: Full screen view and continuous mode

Hi attorianzo, Thanks for the post - Please make sure you are using Version 7.0.328.2 (you can check under Help --> About ): http://www.tracker-software.com/downloads I'm not seeing this issue in our internal pre-release of Version 8, so if the issue is present in the latest release then the good ne...
by Will - Tracker Supp
Wed Mar 27, 2019 3:26 pm
Forum: PDF-XChange Editor
Topic: TrackerUpdate.exe ?
Replies: 5
Views: 1577

Re: TrackerUpdate.exe ?

Hi dxcarnadi, The Viewer and Editor share the same license now, so no separate license is needed. If the maintenance on your license is valid then you are able to update both the Editor and the Viewer. Regarding the issue that the development team are aware of, can you please advise on what this is?...
by Will - Tracker Supp
Wed Mar 27, 2019 1:01 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Automatically, A parts of saving file name replacable?
Replies: 6
Views: 131

Re: Automatically, A parts of saving file name replacable?

Hi monpetit.san, The laptop I'm forced to use at the moment has some issues, so I couldn't be sure if the error was because of that. However, others in the support team are also experiencing the same and it appears to be because the %[DocPath] macro isn't working. I've sent this to the development t...
by Will - Tracker Supp
Wed Mar 27, 2019 8:22 am
Forum: PDF-Tools
Topic: Apply all redactions to multiple files
Replies: 1
Views: 39

Re: Apply all redactions to multiple files

Hi chaselitigation, Thanks for the post - There isn't any way to do this, that I'm aware of, with PDF-Tools as PDF-Tools cannot apply redaction so it appears we have not added the ability to apply it. I can speak with the Dev. Team about doing this, but I suspect that it's not something that they wo...
by Will - Tracker Supp
Tue Mar 26, 2019 2:58 pm
Forum: PDF-XChange Editor
Topic: TrackerUpdate.exe ?
Replies: 5
Views: 1577

Re: TrackerUpdate.exe ?

Hi dxcarnadi,

Thanks for the post - It's not essential to update the Viewer, if you don't want to. It's discontinued and I believe that this is intended to be the final release of the Viewer (subject to possible change). Here's a screen-shot from the Version history:
image.png
Cheers,
by Will - Tracker Supp
Tue Mar 26, 2019 10:13 am
Forum: PDF-XChange Editor
Topic: Fillable form not working on Android
Replies: 1
Views: 1868

Re: Fillable form not working on Android

Hi PAV, Thanks for the post, however I've moved it to its own thread, as it's not related to the issue in the original thread and requires separate answers/investigations. In the future, please ensure that your post is directly related to another thread, otherwise the original question gets 'hijacke...
by Will - Tracker Supp
Tue Mar 26, 2019 9:51 am
Forum: PDF-XChange Editor
Topic: Renaming a PDF file while viewing it
Replies: 11
Views: 232

Re: Renaming a PDF file while viewing it

Thanks for your input Giraffe!

As a note - you can right click the tab and select "Open Containing Folder" and the PDF should be pre-selected.

Thanks,
by Will - Tracker Supp
Mon Mar 25, 2019 4:28 pm
Forum: PDF-XChange Editor
Topic: Imported Comments Rotated
Replies: 1
Views: 42

Re: Imported Comments Rotated

Hi RFreund,

Thanks for the post - Can you please send both documents so that we can take a look here? If you don't want to upload them to the forums, then please send them to support@tracker-software.com with a link back to this topic, for reference.

Thanks,
by Will - Tracker Supp
Mon Mar 25, 2019 12:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-XChange frequently crashing and restarting
Replies: 3
Views: 58

Re: PDF-XChange frequently crashing and restarting

Hi Ferdinand, Thanks for the post - Please make sure that you are using the latest release: http://www.tracker-software.com/downloads If that doesn't help, I'd recommend that you change to the Editor, rather than the Viewer, as the Viewer was replaced by the Editor several years ago and is no longer...
by Will - Tracker Supp
Mon Mar 25, 2019 12:21 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Automatically, A parts of saving file name replacable?
Replies: 6
Views: 131

Re: Automatically, A parts of saving file name replacable?

Hi monpetit.san, Thanks for the post - Please try replacing the titrules.js file under C:\Program Files\Tracker Software\PDF-XChange Lite with the attached (you will need to extract the JS file from the zip folder). I'd recommend that you make a copy of the original titrules.js file just in case. ti...
by Will - Tracker Supp
Mon Mar 25, 2019 9:56 am
Forum: PDF-XChange Editor
Topic: Renaming a PDF file while viewing it
Replies: 11
Views: 232

Re: Renaming a PDF file while viewing it

Hi David, Thanks for that - I checked on the FR ticket and notice that it was stalled. I've re-opened the ticket and upped the priority as you're right, we do see a lot of requests for this. I obviously still cannot offer any comment on when this would be done, at this time, but am confident that it...
by Will - Tracker Supp
Mon Mar 25, 2019 9:27 am
Forum: PDF-XChange Editor
Topic: Excel cells not editable on PDF-XChange 7.0
Replies: 1
Views: 64

Re: Excel cells not editable on PDF-XChange 7.0

Hi ibek, Thanks for the post - As far as I'm aware, data from Excel has always been pasted as a stamp and was never directly editable. This is the same way that Adobe handles this data as well and is because there isn't actually any such thing as tables in PDF's. You can simulate a table with lines ...
by Will - Tracker Supp
Mon Mar 25, 2019 9:19 am
Forum: PDF-XChange Editor
Topic: Customize Pointer
Replies: 6
Views: 132

Re: Customize Pointer

Hi SW, I suspect you're using an old release. The latest is Version 7 Build 328.2, you can check what you have under Help --> About . You can download the latest release from our website: http://www.tracker-software.com/downloads Please note that you made need to upgrade your license or extend your ...
by Will - Tracker Supp
Mon Mar 25, 2019 8:33 am
Forum: PDF-XChange Editor
Topic: using Command line to print, requiring autorotate
Replies: 6
Views: 129

Re: using Command line to print, requiring autorotate

Hi Rolf,

Thanks for the post - Can you please send the command string that you're using?

Thanks,
by Will - Tracker Supp
Fri Mar 22, 2019 2:45 pm
Forum: PDF-XChange Editor
Topic: Editing text troubles
Replies: 1
Views: 82

Re: Editing text troubles

Hi balmydrizzle, Thanks for the post! 1.How to prevent/disable text block auto merged? I like the textboxs to be indenpedent so that I can edit them one by one. Say I originally edit text blocks A & B.Some other day when I open the same file, I find text blocks A & B become one large text block and ...
by Will - Tracker Supp
Fri Mar 22, 2019 2:26 pm
Forum: PDF-XChange Editor
Topic: FIND Function - Need option to set the default setting for find
Replies: 5
Views: 161

Re: FIND Function - Need option to set the default setting for find

Hi Norika,

Thanks for the input - As Dan said, the request has been put forward for consideration.

Cheers,
by Will - Tracker Supp
Thu Mar 21, 2019 11:40 am
Forum: PDF-XChange Editor
Topic: Add 'Go To' from 'View' to 'Organize'
Replies: 1
Views: 50

Re: Add 'Go To' from 'View' to 'Organize'

Hi TerraD,

Thanks for the post - I'm afraid that there isn't currently any way to change the size of those icons, so for now the best suggestion I can make is to move the existing small icons from under View, to Organize.

Thanks,
by Will - Tracker Supp
Thu Mar 21, 2019 9:27 am
Forum: Editor plugins
Topic: Office Plugin
Replies: 3
Views: 89

Re: Office Plugin

Hi bences, The plugins are specific to the Editor and 'slot' in only to the Editor. The add-ins apply to MS Office applications and Internet Explorer, and are to provide a better conversion to PDF with options that cannot be offered by a printer. You can view a list of the Editor's plugins under Ctr...
by Will - Tracker Supp
Thu Mar 21, 2019 8:56 am
Forum: PDF-XChange Editor
Topic: Disappearing annotation if moved between two pages using arrow keys
Replies: 1
Views: 43

Re: Disappearing annotation if moved between two pages using arrow keys

Hi Joxon, Thanks for the post - This is not a bug, but is because items are placed on a page using coordinates that are specific to that page. Using the arrow keys shifts the coordinates of that item on that specific page. Adobe behaves slightly differently, in that the annotation simply stops movin...
by Will - Tracker Supp
Thu Mar 21, 2019 8:52 am
Forum: PDF-XChange Editor
Topic: Convert to PDF
Replies: 3
Views: 69

Re: Convert to PDF

Thanks Kumar, we completely understand. As Daniel said, we'll certainly keep this in mind for the future :)
by Will - Tracker Supp
Thu Mar 21, 2019 8:11 am
Forum: PDF-XChange Editor
Topic: Digital Signature (with finger or pen or mouse)
Replies: 3
Views: 97

Re: Digital Signature (with finger or pen or mouse)

Hi AlabamaSP,

Thanks for the post - The process on PC should be identical to the process on a tablet, just using a mouse. Can I ask what specifically are you struggling with? Is this not working as expected?

Thanks,
by Will - Tracker Supp
Wed Mar 20, 2019 2:50 pm
Forum: PDF-XChange Editor
Topic: Unicode escaped characters in annotations export (xfdf)
Replies: 1
Views: 1055

Re: Unicode escaped characters in annotations export (xfdf)

Hi Vito,

Thanks for the post - Can you please provide a sample PDF that shows the issue, as well as the specific version and build that you're using?

Thanks,
by Will - Tracker Supp
Tue Mar 19, 2019 4:14 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Licensing Info for PDF-XChange 4.
Replies: 3
Views: 57

Re: Licensing Info for PDF-XChange 4.

Hi Zvi,

Thanks for the post - Issues with licenses keys cannot be resolved via our public forums. Please see the edit to your post.

We have received your email and responded directly to that.

thanks,
by Will - Tracker Supp
Tue Mar 19, 2019 3:12 pm
Forum: PDF-XChange Editor
Topic: Change highlight color via short cut
Replies: 3
Views: 75

Re: Change highlight color via short cut

Hi Janosh,

Thanks for the post - This can be done via the instructions in the latter portion of this kB:
https://www.tracker-software.com/knowle ... the-Editor

HTH!
by Will - Tracker Supp
Mon Mar 18, 2019 3:25 pm
Forum: PDF-XChange Editor
Topic: Ribbon Missing
Replies: 7
Views: 118

Re: Ribbon Missing

:)