Tracker Software Products

Can you please confirm from the 'Help -> About' window on the menu which Version/Build you are using please ?

Please email support@tracker-software.com

Answers related to serial numbers and licenses cannot be answered on a public forum adequately - and do include your licnese info.

Thanks.

Please email support@tracker-software.com from your work domain - not a free public service please such as Gmail, state what license you require & we will offer a yes or no answer as to whether online activation is required. It is our intention to vague in this regard in all public forums - so pleas...

Just to put a 'Cap' on this and offer some comfort to those users who have medium/large installations or work within the security sector. 1: If you genuinely work within the security/Government sectors etc and you email us and request a serial number that requires no 'call home' activation - you wil...

Pleasure

Hi Bernard and Chris, Let me try and answer your questions as best I can - hopefully this will reassure you that our intentions are not nefarious or unduly restrictive. Firstly in general terms let me advise you why our licensing activation has had to change. In Version 8 of our products we provided...

Hi,

accessing the API using an End User license is prohibited under the terms of the license I am afraid.

Understood.

Good luck - hope you achieve all you wish to.

Well - there you go said the Canadian boy - I do dare and its done.

Time to accept this and end the conversation because it will not change for the immediate future.

We appreciate it is probably a futile gesture in the overall scheme of things - but that does not mean we should abandon our principles because of the futility of our actions. Whilst I am sorry this causes you inconvenience and denies you of the opportunity to use our products and us of your valued ...

Hi,

Can you please supply a sample PDF - but please ensure you include a proper subject and a link to your Forum post for reference - or your email may be deleted as Spam - many thanks.

Hi, All such licensing questions must be answered by email only as this is an open public forum and such security questions can only be answered once your license status has been validated. Please email support@tracker-software.com with your license info and your question will be answered directly. ...

(y) Thanks Wayne.

Thanks for your comments and additions RMAN - which are very much appreciated, For other reader's and contributor's I must reiterate - that we will not be doing any further work to provide VB compatibility or additions. This is not just an arbitrary position - but made ever more difficult if not imp...

Respectfully - the Editor SDK is not for novices or those with no fundamental understanding of the PDF Structure. You are expected to have a working knowledge of the PDF standard and specification to be able to utilize our products fully. The PDF format is exceptionally complex and we to document or...

Respectfully - the Editor SDK is not for novices or those with no fundamental understanding of the PDF Structure. You are expected to have a working knowledge of the PDF standard and specification to be able to utilize our products fully. The PDF format is exceptionally complex and we to document or...

Adobe are threatening to SUE licensed users who have paid for their product if they dont stop using it - CRAZY... Adobe threatening to SUE its own licensed users if they continue to use their legacy products !!! You couldn't make this up - if you wont sign up to Adobe's subscription based use of it...

Please email this request to support@tracker-software.com along with your license info and we will be pleased to assist further.

Can you please advise the name of your application and its purpose - unless I am mistaken - it looks like you have simply repacked/renamed our end user application and redistributed it ?

Please provide a download link for a trial of your application so we can confirm it is a legal use of our product.

Can you please confirm which SDK you are using - is it the PDF-XChange Editor SDK ?

If so you have posted in the wrong forum and to get the attention of the correct member of staff - e.g. a developer on support, please move this post to the correct forum.

Thanks

Steve, One important restriction you should be aware of and this is made clear in our license and other area's of our documentation and web site - you cannot create an application using our SDK's which essentially provides general PDF creation for users - essentially bypassing the need for an end us...

Pleasure Simon

Hi, Under the terms of your Editor SDK license you are already required to do as follows which will be sufficient to use the items mentioned. 7. PROPRIETARY RIGHTS AND COPYRIGHT NOTICES Except for the limited license granted herein, TRACKER, and its suppliers, retains exclusive ownership of all inte...

thanks for your understanding - rest assured we will take your comments on board.

thanks David

excellent

Hi, Welcome and sorry to hear you are having issues. Can you please send a sample file to our support email (pls do not post here for privacy reasons) support@tracker-software.com with a link back to this thread in your email. Also please advise the build of PDF-XChange (e.g. exact build from the pr...

Unless we receive other reports of memory issues in 'real working' situations and examples then we do not intend to investigate this further - but for now we are satisfied that there is nothing extraordinary going on here that is of an unreasonable nature and satisfied that in realistic working situ...

PDF-XChange Lite as with the Standard now does not have Version number in the List - but if you bring up the printers list and enter the preferences/properties it is there in the 'About' window for you info if needed. Can you advise in what applications you have looked to see if its available to pri...

Thanks Peter - appreciate your patience and whilst a fix will not be possible today, if there is a confirmed problem we should get it into the schedule to be fixed without delay if at all possible.

Cheers !

Hi Apologies for the delay in replying it seems this was inadvertently ignored - can you please advise if this is still your desire ?

Thanks

Hi, For future ref - please create a new post rather than adding to an existing one which could well be on an entirely different or very specific topic (e.g. such as yours). Thanks. To answer your question - there are multiple ways to achieve this depending on the PDF and its internal content struct...

I am afraid we have no current plans to offer this option at this time.

Can you please update to the latest release and advise if you are still experiencing this issue (7.0 build 323.2)

Thanks

Could you please try Build 323.2 released yesterday and advise if this helps ?

Many thanks

I have passed this to our lead developer for the Editor and I would expect you to receive a reply later today.

Thanks for your patience.

Pleasure.

Excellent news - thanks.

Noted in other posts and being addressed.

Thanks for your patience.

Hi,

We are aware that some 'bloat' has crept into the conversion of image files in recent builds and we are set to address this in an upcoming build.

Thanks for your patience.

Thanks - this issue has been past to the dev team for investigation ...

Thanks for your patience.

Thanks for the files - forwarded to the dev team ...

Thanks for your report and patience.

Hi, Can I ask you to please check the new release from yesterday 323.2 - thanks If you are still having issues after this - please advise your Windows OS and any other specific factors you feel could be relevant. If you are having problems - we may need to request a remote session to see if we can i...

By default - the Editor should open using the last settings used.

This happens for me correctly in all modes in Windows 10 - can you advise please your Windows OS version ?

Thanks

No problem - please advise when you can.

Thanks guys - this is being investigated - so no need to report further ...

Pleasure

Excellent news - pleased all is well

Thanks for your patience - have a great 2018 yourself when it comes

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