Search found 5199 matches

by John - Tracker Supp
Sun Mar 17, 2024 12:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Display solids from architer SOLVED
Replies: 3
Views: 466

Re: Display solids from architer SOLVED

Pleasure Jerome.
by John - Tracker Supp
Sat Mar 16, 2024 10:58 am
Forum: PDF-XChange Viewer (End Users)
Topic: Display solids from architer SOLVED
Replies: 3
Views: 466

Re: Display solids from architer SOLVED

Hi, Its time to upgrade to the PDF-XChange Viewer/Editor - the old Viewer has not been materially updated in many years now and just like your browser - ongoing maintenance is required to improve and update all facets of its functionality - there is a free version just as there was for the Viewer - ...
by John - Tracker Supp
Sat Feb 17, 2024 11:04 am
Forum: PDF-XChange Editor
Topic: No response when click the searched bookmark results
Replies: 1
Views: 43

Re: No response when click the searched bookmark results

Hi, To be able to assist you in this matter I believe we will need to analyse the PDF file itself - can you please email this to support@pdf-xchange.com along with the information on your system setup (e.g. Windows version, PDF-XChange Version etc - you may find it easier to do this from within PDF-...
by John - Tracker Supp
Sat Feb 17, 2024 10:53 am
Forum: PDF-XChange Editor
Topic: Transfer of Licence
Replies: 1
Views: 76

Re: Transfer of Licence

Hi Melissa, I believe this has also been answered by email - but for the benefit of all KB users ; there is a KB article (link below) explaining how to manage your installations and remove machines from your activations list to free up your license use; You are allowed to install and use a single us...
by John - Tracker Supp
Sat Feb 17, 2024 10:50 am
Forum: PDF-XChange Editor
Topic: Amount of activations / Activation Error
Replies: 5
Views: 277

Re: Amount of activations / Activation Error

Thanks for your question - there is a KB article (link below) explaining how to manage your installations and remove machines from your activations list to free up your license use; You are allowed to install and use a single user license on up to 2 devices - provided you are the primary user of bot...
by John - Tracker Supp
Fri Apr 14, 2023 9:27 am
Forum: PDF-XChange Editor
Topic: Error on Saving an edited file (Invalid Object Structure)
Replies: 3
Views: 635

Re: Error on Saving an edited file (Invalid Object Structure)

Please supply a sample file and brief explanation of what issues you have found in your attempt to save a file. Also - all emails are answered promptly during working hours - usually within 1-2 hours unless it is a public holiday in the location where support is currently being offered from (e.g. ei...
by John - Tracker Supp
Mon Nov 08, 2021 7:06 am
Forum: Touchscreen Devices
Topic: Touch keyboard not showing automatically on Windows 10
Replies: 36
Views: 29880

Re: Touch keyboard not showing automatically on Windows 10

Hi Jimmie,

Can you please email us (support@pdf-xchange.com) with a sample file and explanation and a link back to this forum post for reference.

Thank you.
by John - Tracker Supp
Fri Nov 05, 2021 4:14 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: No OCR
Replies: 3
Views: 3427

Re: No OCR

Apologies but your request seems to have been missed - are you still having issues or is all resolved ?
by John - Tracker Supp
Fri Nov 05, 2021 4:05 pm
Forum: PDF-XChange Editor
Topic: Selecting Text And Objects In Purchased PDF
Replies: 7
Views: 1444

Re: Selecting Text And Objects In Purchased PDF

Excellent news and we very much appreciate your business and comments !
by John - Tracker Supp
Fri Nov 05, 2021 3:12 pm
Forum: Touchscreen Devices
Topic: Touch keyboard not showing automatically on Windows 10
Replies: 36
Views: 29880

Re: Touch keyboard not showing automatically on Windows 10

The power of positive thinking Jimmy ! :)
by John - Tracker Supp
Tue Nov 02, 2021 9:19 am
Forum: PDF-XChange Editor
Topic: Export to Image - lossless
Replies: 25
Views: 3404

Re: Export to Image - lossless

Have you checked your junk/spam folders to be sure they (notifications) are not being incorrectly filtered from your inbox ?
by John - Tracker Supp
Tue Nov 02, 2021 9:16 am
Forum: PDF-XChange Editor
Topic: Can PDF-XChange be used instead of Adobe Sign for workflow?
Replies: 4
Views: 1016

Re: Can PDF-XChange be used instead of Adobe Sign for workflow?

I am afraid we have no experience with Microsoft Flow so are unable to offer an advice or opinion in regards its suitability.
by John - Tracker Supp
Sun Oct 31, 2021 4:10 pm
Forum: Touchscreen Devices
Topic: Touch keyboard not showing automatically on Windows 10
Replies: 36
Views: 29880

Re: Touch keyboard not showing automatically on Windows 10

Excellent news - thanks Jimmy.

I will do my utmost to ensure your confidence is not misplaced.
by John - Tracker Supp
Sun Oct 31, 2021 10:43 am
Forum: Editor plugins
Topic: Alternative to PDF-XChange Viewer?
Replies: 9
Views: 6145

Re: Alternative to PDF-XChange Viewer?

Excellent :)
by John - Tracker Supp
Sun Oct 31, 2021 10:40 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR Accuracy: Auto vs High [Paperless Office]
Replies: 8
Views: 4139

Re: OCR Accuracy: Auto vs High

Yes that is correct - some pre-analysis of the file is done in the 'Auto' mode which is obviously not done when you simply select high and despite it defying logic - High will NOT always produce the best results as many factors affect this.
by John - Tracker Supp
Sun Oct 31, 2021 10:32 am
Forum: PDF-Tools
Topic: How to remove previously OCRed text from scan [Paperless Office]
Replies: 16
Views: 2569

Re: How to remove previously OCRed text from scan

I suspect the best way to currently achieve this if I understand your objective would be to simply reprint the file using PDF-XChange 'Standard' our print driver as I believe the underlying text you wish to lose would then be removed. Or do I misunderstand? Currently the feature you require is not a...
by John - Tracker Supp
Sun Oct 31, 2021 10:23 am
Forum: Touchscreen Devices
Topic: Sticky Note and Stylus: (1) Crash and (2) Context Menu
Replies: 14
Views: 18049

Re: Sticky Note and Stylus: (1) Crash and (2) Context Menu

Can you please advise what version you are using and if downloading the latest update resolves any of your issues.

We are now once again actively working to extend support for Touchscreen devices in a forth coming release and would appreciate your feedback

Thanks.
by John - Tracker Supp
Sun Oct 31, 2021 10:22 am
Forum: Touchscreen Devices
Topic: Pen (Surface Pro 7) behavior changed, now unusable.
Replies: 7
Views: 4357

Re: Pen (Surface Pro 7) behavior changed, now unusable.

Thanks for your update - pleased all is now well.
by John - Tracker Supp
Sun Oct 31, 2021 10:20 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Network Installation > Preferences > Language > User Interface Language
Replies: 3
Views: 3340

Re: Network Installation > Preferences > Language > User Interface Language

Hi, Can you please connect to us via our support@pdf-xchange.com email address and provide your license info ... if you are installing the Tesseract Language pack and have a current/valid license this is the wrong language pack and you will not be using the Advanced OCR language files - but the more...
by John - Tracker Supp
Sun Oct 31, 2021 10:15 am
Forum: Touchscreen Devices
Topic: Touch keyboard not showing automatically on Windows 10
Replies: 36
Views: 29880

Re: Touch keyboard not showing automatically on Windows 10

Understood - thanks for the updated info. As previously mentioned we are now actively working with Touchscreen devices within the development team to improve Touchscreen support.

Your patience is appreciated.
by John - Tracker Supp
Sun Oct 31, 2021 10:08 am
Forum: PDF-XChange Editor
Topic: 357 Bug? No Copy Pages from Doc to Doc
Replies: 18
Views: 2437

Re: 357 Bug? No Copy Pages from Doc to Doc

I have passed this to the Dev team for investigation, thanks for the additional info.
by John - Tracker Supp
Sun Oct 31, 2021 10:02 am
Forum: PDF-XChange Editor
Topic: Export to Image - lossless
Replies: 25
Views: 3404

Re: Export to Image - lossless

(y) Good advice.
by John - Tracker Supp
Fri Oct 29, 2021 4:18 pm
Forum: Touchscreen Devices
Topic: Sidebar panes (such as Bookmarks) are not usable with touch
Replies: 29
Views: 15209

Re: Sidebar panes (such as Bookmarks) are not usable with touch

Hi Jimmy, I have been discussing this with the team members responsible and we have agreed this needs to be 'bumped' up in the priority list. We have just made a release this past week so I am afraid it will still be some weeks away - but it is now receiving attention and Touchscreen support will im...
by John - Tracker Supp
Fri Oct 29, 2021 4:18 pm
Forum: Touchscreen Devices
Topic: Suggestions of brand and model of tablets
Replies: 9
Views: 4218

Re: Suggestions of brand and model of tablets

Hi Jimmy, I have been discussing this with the team members responsible and we have agreed this needs to be 'bumped' up in the priority list. We have just made a release this past week so I am afraid it will still be some weeks away - but it is now receiving attention and Touchscreen support will im...
by John - Tracker Supp
Fri Oct 29, 2021 4:10 pm
Forum: PDF-XChange Editor
Topic: Add Watermarks Not Working on All Pages 9.2 358.0
Replies: 7
Views: 1542

Re: Add Watermarks Not Working on All Pages 9.2 358.0

I am afraid I cannot offer an exact date as yet and Monday is certainly optimistic.

If it is that crucial to you I would strongly suggest you roll back to an earlier release and await an update as soon as available,
by John - Tracker Supp
Fri Oct 29, 2021 4:08 pm
Forum: PDF-XChange Editor
Topic: Edit text in scanned + OCR pdf
Replies: 3
Views: 904

Re: Edit text in scanned + OCR pdf

OK - thanks Mark - lets close this topic as if you have emailed us - then your support from here on in will be dealt with by email.

Thanks
by John - Tracker Supp
Sat Oct 23, 2021 12:20 pm
Forum: PDF-XChange Editor SDK
Topic: Delphi PDFXEdit_TLB.pas file won't compile
Replies: 7
Views: 1919

Re: Delphi PDFXEdit_TLB.pas file won't compile

I am pleased you were able to resolve it.
by John - Tracker Supp
Sat Oct 23, 2021 10:46 am
Forum: PDF-XChange Editor SDK
Topic: Delphi PDFXEdit_TLB.pas file won't compile
Replies: 7
Views: 1919

Re: Delphi PDFXEdit_TLB.pas file won't compile

I'm afraid Alex was 'hoping' he could find a team member who had historically used Delphi - but there has been no one here with Delphi experience for many, many years. Additionally I should have stated more accurately that once Borland was no longer involved directly or through its subsidiary's - we...
by John - Tracker Supp
Fri Oct 22, 2021 4:24 pm
Forum: PDF-XChange Editor SDK
Topic: Delphi PDFXEdit_TLB.pas file won't compile
Replies: 7
Views: 1919

Re: Delphi PDFXEdit_TLB.pas file won't compile

I'm afraid we do not and have not had a Delphi team member for some years - additionally I am afraid like many suppliers of toolkits as its sometime since Delphi was a development environment sold and supported by its author's we no longer are able to offer Delphi compatibility as a matter of course...
by John - Tracker Supp
Sun Apr 04, 2021 11:23 am
Forum: PDF-XChange Editor
Topic: Crashing for no apparent reason
Replies: 3
Views: 903

Re: Crashing for no apparent reason

Can you please confirm from the 'Help -> About' window on the menu which Version/Build you are using please ?
by John - Tracker Supp
Fri Mar 26, 2021 1:01 pm
Forum: PDF-XChange Core API SDK
Topic: Water marks using Core API SDK
Replies: 1
Views: 2735

Re: Water marks using Core API SDK

Please email support@pdf-xchange.com

Answers related to serial numbers and licenses cannot be answered on a public forum adequately - and do include your licnese info.

Thanks.
by John - Tracker Supp
Fri Feb 26, 2021 8:51 pm
Forum: PDF-XChange Editor
Topic: Licensing problem with roaming profiles - activation on each PC switch
Replies: 13
Views: 2636

Re: Licensing problem with roaming profiles - activation on each PC switch

Please email support@pdf-xchange.com from your work domain - not a free public service please such as Gmail, state what license you require & we will offer a yes or no answer as to whether online activation is required. It is our intention to vague in this regard in all public forums - so please...
by John - Tracker Supp
Fri Feb 26, 2021 6:40 am
Forum: PDF-XChange Editor
Topic: Licensing problem with roaming profiles - activation on each PC switch
Replies: 13
Views: 2636

Re: Licensing problem with roaming profiles - activation on each PC switch

Just to put a 'Cap' on this and offer some comfort to those users who have medium/large installations or work within the security sector. 1: If you genuinely work within the security/Government sectors etc and you email us and request a serial number that requires no 'call home' activation - you wil...
by John - Tracker Supp
Sat Jan 23, 2021 11:00 am
Forum: PDF-XChange Editor
Topic: Licensing Questions for v9 (and a rant)
Replies: 29
Views: 6512

Re: Licensing Questions for v9 (and a rant)

Hi Bernard and Chris, Let me try and answer your questions as best I can - hopefully this will reassure you that our intentions are not nefarious or unduly restrictive. Firstly in general terms let me advise you why our licensing activation has had to change. In Version 8 of our products we provided...
by John - Tracker Supp
Thu Jan 21, 2021 5:37 pm
Forum: PDF-XChange Editor
Topic: Merge PDF using VBA
Replies: 5
Views: 1413

Re: Merge PDF using VBA

Hi,

accessing the API using an End User license is prohibited under the terms of the license I am afraid.
by John - Tracker Supp
Wed Jan 20, 2021 9:24 am
Forum: PDF-XChange Editor
Topic: Stop selling to Hong Kong is hurting the people, not the government!
Replies: 2
Views: 1821

Re: Stop selling to Hong Kong is hurting the people, not the government!

Well - there you go said the Canadian boy - I do dare and its done.

Time to accept this and end the conversation because it will not change for the immediate future.
by John - Tracker Supp
Tue Jan 19, 2021 7:57 am
Forum: PDF-XChange Editor
Topic: Stop selling to Hong Kong is hurting the people, not the government!
Replies: 2
Views: 1821

Re: Stop selling to Hong Kong is hurting the people, not the government!

We appreciate it is probably a futile gesture in the overall scheme of things - but that does not mean we should abandon our principles because of the futility of our actions. Whilst I am sorry this causes you inconvenience and denies you of the opportunity to use our products and us of your valued ...
by John - Tracker Supp
Sun Aug 23, 2020 8:25 am
Forum: PDF-XChange Editor
Topic: Reopening pdf's every 15 minutes
Replies: 1
Views: 901

Re: Reopening pdf's every 15 minutes

Hi,

Can you please supply a sample PDF - but please ensure you include a proper subject and a link to your Forum post for reference - or your email may be deleted as Spam - many thanks.
by John - Tracker Supp
Sun Feb 16, 2020 8:50 am
Forum: PDF-XChange Editor
Topic: Removing demo logo
Replies: 1
Views: 1124

Re: Removing demo logo

Hi, All such licensing questions must be answered by email only as this is an open public forum and such security questions can only be answered once your license status has been validated. Please email support@pdf-xchange.com with your license info and your question will be answered directly. Thanks
by John - Tracker Supp
Thu Aug 15, 2019 3:07 pm
Forum: PDF-XChange Editor SDK
Topic: Sample Program VB6 demonstrating PXV_Control_onEvent Declaration
Replies: 41
Views: 13122

Re: Sample Program VB6 demonstrating PXV_Control_onEvent Declaration

Thanks for your comments and additions RMAN - which are very much appreciated, For other reader's and contributor's I must reiterate - that we will not be doing any further work to provide VB compatibility or additions. This is not just an arbitrary position - but made ever more difficult if not imp...
by John - Tracker Supp
Thu May 23, 2019 7:46 am
Forum: PDF-XChange Editor SDK
Topic: How to catch the information of a link when clicking it
Replies: 11
Views: 3880

Re: How to catch the information of a link when clicking it

Respectfully - the Editor SDK is not for novices or those with no fundamental understanding of the PDF Structure. You are expected to have a working knowledge of the PDF standard and specification to be able to utilize our products fully. The PDF format is exceptionally complex and we to document or...